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McWhorter Tire & Auto
2702 50th St, Lubbock, TX 79413, United States
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McWhorter Tire & Auto
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Ro
Review №1

I came in thinking I needed a brake job and an oil change… they changed the oil and informed me my brakes had over 50% life left so the brakes werent needed. Most places would have done it anyway for money but these guys are honest. Its refreshing to know that places like this are still around. I will come here for my car needs from now on.

R
Review №2

Brought my Indian motorcycle in for required state safety inspection and this is a fairly simple check compared to an automobile. Transaction was completed; about to ride away and the bike died because it ran out of gas-due to my assuming I would make it to the a gas station after the inspection. Never ran out of petro before in my 70 years of life, but I did. Manager was kind enough to have a younger staff member take me to a gas station down the street with their gas can to pick up the go juice for me scoot. Saved me from having to call AAA Texas due to my poor planning. Thanks y’all for the help provided.

Th
Review №3

They just threw away 20 years of business, because they cant do a simple oil change and inspection on a brand new car. Very sad. Ive been using them for 20 years, but now Ill have to find a more professional service center.

Th
Review №4

Got my car in there RIGHT as I was leaving. So I know it will be taken care if properly over here!!!

Ci
Review №5

They have an amazing staff here they are very polite and kind would recommend them to everyone thank you McWhorter and Mr Ken and Mr Eddie very much

Me
Review №6

The team at McWhorters is fantastic. Ken provided above and beyond customer service, and my car is back to normal after the repairs on my damaged tire and tire rod. Couldnt have had a better experience, and if anything were to happen again to my car, they will be my first call! Highly recommend!

Or
Review №7

Good Customer service and professional well trained employees..👍

Sa
Review №8

Not a fan of coming here anymore...not what it used to be back when they had a few other managers that were actually really good people who understood their customers. They need a better person in charge...not one that speaks ill of past employees.

An
Review №9

The best service, way beyond what I expected

Je
Review №10

Excellent work. Very affordable. Great communication

El
Review №11

Been going to McWhorter for over 30 years they have always done a great job

Kr
Review №12

Staff unhelpful. After spending close to $400 on brakes and tire alignment, I drove off with my vehicle making a noise when I turned my wheel all the way to the right. Brought the vehicle back and was advised that the lining around the wheel was causing this and they were going to tie it up so it wouldnt happen again. Just not understanding how this is happening now when it wasnt before?????Staff not helpful. Long wait only to have to turn around and wait again to fix something that wasnt a problem before. Never again.

jo
Review №13

Good service

Cl
Review №14

Ive bought tires and batteries from here. They got me in quickly both times, the day I was in town. Great service and products.

Fr
Review №15

I took my hm boy 2 pick up his car. He was havin car problems

Mi
Review №16

They say that they do inspections but only certain days and times that are convenient for them. They are awful!! Horrible customer service too!!!

A
Review №17

Really appreciate McWhorter! Kids at Tech, daughter had a flat and needed repair. I was able to pay over the phone and they fixed it quickly. Thank you!

St
Review №18

Great service anytime I go here.

Sa
Review №19

First time at this location. Went in for an front wheel alignment, the reps were nice, dropped off vehicle and they called when vehicle was ready no delays like real straight forward and easy. A plus to me is they gave me the alignment report most places i been to do not provide. I test drove vehicle and everything was straight and solid. I had times where I had to bring back my vehicles because they did not meet standards or steering wheel was still offset at other places I been to where I lived. I will be bringing my personals and work vehicles in as well.

Yo
Review №20

Great customer service 👏 and friendly staff 👍

Sa
Review №21

Quick inspection process

Da
Review №22

Had our agency vehicle inspected for vibration in front, which was not addressed! Requested tires rotated and brakes inspected, done. But real concern was not completed. Very disappointed!

Ku
Review №23

They have a friendly staff but they dont pay attention to detail first they overfilled the oil when they did an oil change and when I took it back they fixed it for me but then later on I realized that they didnt tighten down the oil filter enough and it caused a massive leak

Ra
Review №24

They said my brakes were fine. I took my car some where else to get a and second opinion. I needed all new brakes and brake pads!!! Thats not right!! My car wasnt safe to drive!

Re
Review №25

Great Service...Customer Friendly! 👍

Ed
Review №26

Terrible. Told me thew vehicle would be worked on that day. Never touched it. No call. Nothing.

Ch
Review №27

Lazy. Passed my car inspection with bad brakes because they were too lazy to fix them. Had to take it to another mechanic to fix. Then they used the most expensive oil without asking me to make some quick money. Will never go back.Update: The manager talked to me and gave me a refund. Thank you Ken for caring enough to try and fix things.

Ch
Review №28

Great store!! great service at very reasonable prices. Staff was knowledgeable

Ju
Review №29

Horrible customer service, we walked away.

Sc
Review №30

These guys have taken really good care of me and my vehicle. Tires,brakes and all. The service guys inform you all the way and actually call when they say they will. Ill continue to give these guys my business for my vehicles.

Ri
Review №31

It was great fast and friendly..

Le
Review №32

Wouldnt trust anyone else to make repairs or put new tires on my vehicles for the past 25 years.

Ch
Review №33

Highly recommend this location. Called ahead on a Saturday morning to check if they would have time to look at a flat tire and an oil change. They told me they could definitely get the job done that day so I brought it in. I thought I would probably have to end up buying a new tire as I had a piece of metal about an inch wide in the tread. Dropped off my truck and expected a call back saying the tire couldnt be patched. To my surprise I got a call only 20 minutes later saying they were able to patch the tire and they had completed the oil change also. Its really nice to bring your vehicle to a business that gets the job done quickly and professionally without trying to sell you anything unnecessary along the way.

Jo
Review №34

On a cross country trip we woke up to a flat tire. These guys were quick and so nice. They got us back on the road within 20 minutes and didnt charge us! Great customer service and great people!!

Da
Review №35

Fast and friendly service. Took in my fleet truck and was in and out. Very knowledgeable personnel. Highly recommended.

Je
Review №36

My real mechanics. Best pricing. Fast service. No BS. Check them out for way more than new tires.

To
Review №37

Staff at this location is awesome, friendly, great service, god pricing, Ill tell all my friends. Thanks for the great service.

Ma
Review №38

Great service. Friendly staff. Took a little longer than expected. I really love the free tire rotation with an oil change purchase.

Ap
Review №39

A mistake was made during the repair of my tire, they immediately admitted it and replaced it with a new one. They also apologized. Thats far better than any other tire store has treated me. Definitely becoming a regular customer here.

no
Review №40

Fast service and friendly staff

Ch
Review №41

Recently bought a new set of tires and had my vehicle inspection done. Ken was very friendly and helpful. The customer service was outstanding. I plan to make this my regular tire shop.

Si
Review №42

Terribleb service. Waited so long for tire replacement, hour past what they stated. Staff couldnt seemed to be bothered less. DONT GO HERE

Th
Review №43

I guess im the only one who had an awful experience. Mr.garrison looking guy lost my invoice and i had to find my copy after 2 hours of him saying he didnt have it. Suddenly he finds it. Smh.Also, incredibly rude. Not at all focused on customer attention. The two tires theyve worked on had issues and had to be brought back. Dont even mind that. I mind the lack of concern. Dont ever go here. Go to discount or a local place.Edit: look and their reply, how not concerned they are. So sad.

Na
Review №44

Had my car ready in an hour even tho they were packed. Keep up the good work. 5 stars!!!

Ca
Review №45

Michael at McWhorters was super nice and did exactly what needed to be done. Very satisfied

As
Review №46

Not super helpful & not great customer service. Not a pleasant experience

Te
Review №47

The tech Michael was very good at his job.. and knows what hes doing. Will go back again

Se
Review №48

This particular location has always set the standard for tire and auto repair. Fast friendly and reliable service!

Ma
Review №49

Service is good

Al
Review №50

Good customer service!

Ka
Review №51

Didnt get work done. Very friendly. They explained everything to me in details so i can understand.

Co
Review №52

Over the last 10 years we’ve had several different cars worked on here. Always felt like we were getting treated very fairly, great customer service.

Me
Review №53

Amazing ownership and even if there is a problem or lack of communication, they’ll work with you to make sure everything is right!

Le
Review №54

Honest mechanics at a fair price. Highly recommended!

le
Review №55

They are con men. we have a company account mainly for tires.

Ca
Review №56

Fast cheap tire repair

Mi
Review №57

Good mechanics,good people,always fixed first time.

Ke
Review №58

Outstanding employees and service

Ri
Review №59

The staff at this location are trustworthy, professional and knowledgeable .

Jo
Review №60

Very friendly service, took them a while though.

Mc
Review №61

Thanks to all our loyal customer, Have a Very Merry Christmas.

To
Review №62

Got a second op. Didnt need the parts they said, i needed, i was a woman, my husband works along side professional mechanics all day, instead of 1380.00 i paid 500.00. I thank Alderson !

To
Review №63

Was at Mcwhorters on 50th today when a rude customer entered the store stating you ruined my tire and wheels you put on my vehicle. The Sore Manager attempted to calm the customer and told the customer he would look into the issue. I then heard the Sore Manager tell the customer that he did not purchase the wheels through Mcwhorters. I saw them take his car to the back and the Store Manager showed a picture of the wheel to the customer, the customer took the picture and crumbled it up and said whatever. I noticed that Mr. Miller posted a review for Mcwhorters, stating he had an awful experience, when he was the one giving Mcwhorters the awful experience. Just to let Mcwhorters true customer know, the review from Mr. Miller is not justified and Mr. Miller owes Mcwhorters an apology for his behavior. Hope everyone reads the response from Mcwhorters, they are on track with this customer.

Pe
Review №64

Good prices on oil changes.

Dr
Review №65

I have always used this McWhorters for tires, oil changes, and state inspections. They have always done a good job and the staff has always been friendly.

Se
Review №66

Wish I asked three hours ago how long I would be waiting to have a nail pulled from my tire!

Te
Review №67

Super quick on my inspection sticker

Ti
Review №68

Awesome! Great mechanics AND tire service!!

Me
Review №69

Nice and friendly

Bi
Review №70

Always GREAT Service !!!!

Ma
Review №71

Very professional and honest.

Al
Review №72

Great service

Bo
Review №73

Great service and help

Ra
Review №74

Told me they wouldnt look at my truck because my tires where to big!!😕!... Its Texas if you cant (look) at a vehicle because of tires,,,,

Ca
Review №75

They are bilingual. English and Spanish

Jo
Review №76

Awesome prices on tires!!

Th
Review №77

Great service

Pa
Review №78

Expensive

Ju
Review №79

Very good service

Information
29 Photos
79 Comments
4.3 Rating
  • Address:2702 50th St, Lubbock, TX 79413, United States
  • Site:https://mcwhortertire.com/mcwhorter-southside
  • Phone:+1 806-792-5161
Categories
  • Auto repair shop
  • Brake shop
  • Mechanic
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–3PM
  • Sunday:Closed
Health & safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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