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Fiesta Motors Service Department
3107 Slaton Rd, Lubbock, TX 79404, United States
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Fiesta Motors Service Department
Comments
Ru
Review №1

This last visit was the best visit so far they got me in and out usually I have to leave my vehicle for a week this last time it was 2 days

Am
Review №2

They fixed my clicking on my ac and they did a good job

La
Review №3

Worst place ever to get a car if your thinking about its simply not worth it!!!!!! Youll be paying 600 a month.

Mi
Review №4

I have no complaints. Great service and friendly people.

Ta
Review №5

Great customer service but not so great work on fixing what was broken .

La
Review №6

Very friendly and it was my 1st time going to them. Gerald was very informative on the problem and I will be returning

Jo
Review №7

They are good people, I thought awhile ago just the opposite, cause I didnt give the a chance to help me. Well Joey, and great person putting up with me, lol, thinking I lost my check I flipped out. But things worked out great.Thank you guys Joey and the boss Chris for giving me this opportunity 😊

Gu
Review №8

Definitely not worth taking a vehicle here even with warranty took it in twice so they could fix the same problem it had the first time after keeping it all day the second time problem still wasnt resolved so I decided to look into it myself I fixed what they couldnt fix in 2 days in less than 5 minutes plus they snipped the wires to my headlights still havent heard anything back about that

ka
Review №9

I actually am a customer the car is under my husbands and mother in laws name the day we drove with the car check enigne light came on the dealer chasitie said that everything except brakes and tires were covered but that wasnt the case had to pay for the sensor then it went back in for the gear shift paid for that went in again for check engine light which turned out to be spark plugs and paid for that it went back in for a man made hole in my intake manifold surpise i didnt have to pay for it that time but car got towed in and gave it back to me with the check engine light on and was told that they dont have proof of it not being on when i gave it to them and want to charge a 100 to turn it off or get fixed im not the only one with a screwed up car ive spoken to multiple people whos had car trouble with this company and u have to constantly bugg them to even see what going with ur car

Tr
Review №10

Y’all are an amazing company true to your word and a pretty decent selection of vehicles to choose from. I have bought a vehicle and so have three friends. I had issues with my vehicle but is since been fixed. I am sad to say that the service department needs to have an overhaul done with it, trying to get anything done there is next to impossible. I had to use outside sources to get anything done. But if the service department can be staffed with people who actually care as much as the rest of the company you will have a company that easily could out perform any other dealership in town including new dealerships. Y’all are on the right track and will continue doing business with fiesta and sending anyone to y’all specifically.Good work keep it up.

Jo
Review №11

Did me very bad with the car said they fixed it four times and didnt fix it

ka
Review №12

Amazing staff. Amazing place good timing on getting things done. Never a long wait. Always i mean always get respect from everyone there!!! Will always use fiesta motors and fiesta motors service department! Like a second family to me..love you guys!!!!

Mi
Review №13

Didnt even have the car 3 weeks before it broke down. Still havent heard back from them. They refused to grant me a temp car. Very displeased

Me
Review №14

Horrible service. Would rather pay full price to get my car fixed through them. Have had the same car trouble since I got the car in June has been fixed 3 different times

Ri
Review №15

SHAY PACE WAS REALLY HELPFUL. I CAME IN TO GET MY OIL CHANGED, MY TRUCK WAS TAKEN TO THE BACK WITHIN MINUTES. FAST AND FRIENDLY, GREAT CUSTOMER SERVICE, MOST DEFINITELY COMING BACK!!!!

Jo
Review №16

Blah blah needs better customer service and people skills

Tr
Review №17

The best service and prices around!!

Me
Review №18

They dont really stay on top of their business. They preferred the wrong rim, and after they FINALLY got the right one. Then didnt install a pressure sensor so my tire pressure light wouldnt go off. Then they over filed my tire, by like 30 pounds, which threw off the way it drove. I had to take it to an actual professional to make sure it was good literally right after I left, since that was my second time there dealing with this same issue..... Then theyll reply to your review and say theres no record of the vehicle serviced, but you DEFINITELY took it in for an issue it happened prior to your purchase. I guess one of the rims was cracked so I was told that they would call me when the new one came in, I was hoping sooner rather than later since you shouldnt drive on a donut for that long. Finally they call and they got the wrong rim. So they have to send that one back and order a new one, still while Im driving on the donut. Finally it came in and it was the right one then they put a bad tire on the rim that was way above the pounds of air needed and installed it on my car. After I drove off it drove so awful it was shaking all over the place. Then we went back and have them look at it again. They say everything is fine except for it was low on air, which makes sense since the air pressure light is still on. But when we left again still not driving well. Thats when we decided to take it in to a real tire shop and make sure it was okay. Then the rest is basically what my review started off with. I mean when we took it in they said luckily it didnt cause us to have a really bad accident especially driving at high speed. And suprise, they now have no record of the service lol.

am
Review №19

Chad Lewis is super helpful! He went out of his way to help me out. Great guy

An
Review №20

💖 Shay Pace is jus amazing & has a personality that lights up the whole office. What was a hard 4 days she totally made me forget by making me laugh and have a better day. Awesome young lady!!!

He
Review №21

SUPER helpful, got my car in within seconds of the work day ending, and still got offered the Ride Home Service. Very pleased, very glad to be working with fiesta! Special shoutout to Shay, was so helpful in getting me back on the road!

Vi
Review №22

Havent had the best luck with my vehicle. Car payment is outrageous

Da
Review №23

Moderately Fast service. Good work. Thanks

Ke
Review №24

I cannot express how grateful I am to this team! They fixed my car in record time! I definitely recommend Fiesta Motors, they will take care of you!

Pa
Review №25

Great work, honest and reliable !Chris and Matt took care of me a great place for first time buyers and others who need some help getting in to a good safe car and loyal dealer !

Ro
Review №26

They seem to know what theyre doing I have no complaints

Gr
Review №27

Shay and Gerald is creditable, she can handle her customers very well.. Satisfied the way she treated me, pretty much calmed me down.

El
Review №28

My son has had his vehicle in their shop for almost 2 mths, started out with just a small problem ended up with alot more. Seems a little odd.

Mo
Review №29

Had a very great experience always do everyone is helpful and friendly. Shay pace is always friendly and fast service.

BR
Review №30

I am so amaze how they fixed my car so fast and they were so welcoming and nice always smiling and laughing. Thank you so much great job

Pe
Review №31

Trash

Ch
Review №32

Fiesta service is good place gets my oil change quick shay at the counter is always nice and helpful its a great place to get my car serviced

Ch
Review №33

Always friendly and personable. I think Shay would be a great person for commercials and advertising due to her great personality.

Wi
Review №34

Fiesta service was fast and friendly with getting our oil change done. Definitely a good place to go for all your car service needs!

Sh
Review №35

Shay Pace, has awesome customer service skills 😀she made truck experience above excellent.thanks a bunch.

Jo
Review №36

They treat me really good this is a good place okay Ill refer somebody to his place all the time

Jo
Review №37

Shay at the front desk was very polite and professional. Would recommend this place

St
Review №38

Fiesta Motors Service Department really helped fix are car when we need it they explained exactly what was wrong and their employees are very nice Shay Pace was very nice and helped us as soon as we walked in and had conversation with us while we waited

Sa
Review №39

Took my car in to be worked on...listed every problem I was having they fixed absolutely nothing and I was still charged my deductable... Um...negative

Ma
Review №40

Great customer service and very attentive to all my vehicle needs.

Ca
Review №41

Shay Pace is the best and friendly person she is a keeper Thank you guys for everything

Ma
Review №42

Shay Pace is a excellent people person i rate her patience n service a 10

Ru
Review №43

Got in to get an oil change didnt have to wait as soon as I stepped foot into Fiesta Motors Service center they took my car straight to the back and took care of my oil change. Shay was super friendly and awesome!!!

Ju
Review №44

Feista Motor Services Department Is Real Good At Gettin Whatever You Need Done To Your Car.. I Had Got Off Work Lil Late I Called And Spoke To Shay Pace And Needed My Oil Changed And They Squeezed Me In 10 Minutes Before They Closed That Was Real Awsome So Now I Dont Need To Worry Bout That They Took Care Of Me With No Hesitation Thanks Shay And Thanks Feista

Ye
Review №45

Quick service. Enjoyable experience

ki
Review №46

Came in for an oil change and the front desk lady named Laurie was so sweet and kind. I just wanted to drop by and say thank you to her!

Jo
Review №47

I enjoyed talking to him and he help my wife in a vehicle

na
Review №48

Everytime I come for an oil change or any other work I need on my car everyone is always nice & helpful. Especially Shay Pace.

Ka
Review №49

They were fast & friendly

De
Review №50

Great Customer service! Friendly staff! And worked wonders!

Sc
Review №51

Great service and really helpful

An
Review №52

It was quick, fast, and friendly!! The staff is exceptionally helpful!!

Jo
Review №53

Shay Pace was an Awsome person great service

Ta
Review №54

Because they give u great service

Mi
Review №55

I had a great experience thanks shay

Da
Review №56

Theyre not reliable they over Charge for service

Je
Review №57

Friendly and thorough.

Ch
Review №58

I would not recommend it to no one they dont give you chances right away they want to turn your car off

Jo
Review №59

Shay was very nice and friendly.

Ch
Review №60

They getr done!

Ga
Review №61

Horrible company they have the highest fees that they really honestly do not care about your vehicle go to another dealership

ma
Review №62

Sales lemons....🤷🏾‍♀️

tn
Review №63

The first time I took my car and told them there was a clicking noise on the left tire they said they fixed the problem I returned home 106 miles away had to get gas money due to being a single mom of 3 I can’t just drive up there till I have gas money the second time they had it and it was supposed to be fixed and surprise not fixed not even drive able I have no car still waiting for them to come tow it been with out a car for 3weeks and 300 a month is a lot to pay to not have a car

Ke
Review №64

In and out. Thanks Shay Pace..

Is
Review №65

It was fast an friendly

Sh
Review №66

Worst experience ever!!!!

No
Review №67

Fast and friendly

jo
Review №68

Crooks working for crooks.

Ha
Review №69

They are good

Ma
Review №70

Fast and friendly!!!

Information
8 Photos
70 Comments
3.7 Rating
  • Address:3107 Slaton Rd, Lubbock, TX 79404, United States
  • Site:https://fiestamotors.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_term=servicedept
  • Phone:+1 806-776-8498
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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