Amazing service and very professional. I worked with Blake and he made the process very fast and straightforward. If I ever need a new car, I’ll be back.

The service has always been first-rate, and still is. I guess due to .. just 2021 stuff...? The wait time for even simple service is insane. I had to wait 2 weeks for a simple oil-change/tire rotation - and had to take a day off work because I couldnt get a slot until 1:30PM! Still, its worth it. I commute about 90 mi/day (rt) so I need a dependable, efficient car - and they keep my Chevy Spark running like the day I bought it from them.

For my first Silverado @ Nucar.Sale with knowledgeable, friendly and helpful.Fast & Convenient..I recommend to Pedro Luna.

Looking to buy a car this is the dealer to go to ..Did everything over the phone (since I live in Capecod..2 hrs away) and walked in to sign the papers and drive the car home .. couldnt be happier everyone is so friendly and helpful. Will definitely recommend these guys to my friends and family. My APR was low, monthly payment much lower than I expected100% fully SATISFIED

Debbie at the front desk is very nice and I appreciate her. Just not having good luck with here but I understand the crazy times we are living in

I contacted this dealership as an extremely interested buyer. After initial contact went great I was then waiting to get a quote from the manager (Marty) who never contacted me when I was promised. I then had to reach back out a few days later, expressing how interested I was. He finally contacted me and gave me excuse after excuse until I grew fed up of begging my case to buy a new vehicle. The lack of customer service in Martys responses have led me away from ever purchasing a vehicle from this car lot and I feel bad for Nick who lost out on a sale because of his managers incompetence to realize a serious buyer. He also lost out on a possible second vehicle sold to my mother-in-law. Save yourself the time and go elsewhere.Thanks for the response but I found a dealership in MA that is willing to help me out.

Adrian made my certificied used car purchase very smooth. He was very personable and knowledgeable. And if he didnt know an answer to something he knew exactly where to find it! I would recommend Adrian to anyone who is looking for a friendly, straightforward car buying experience.

Frustrating at best.... I have done business with Lannen off and on over the years. This was by far my worst ever experience. The techs are great dont get me wrong but when trying to schedule the first admin was RUDE, the scheduler said nothing could be scheduled after 3:30pm. The service manager tried multiple times to tell me I needed to pay for Diag when I knew the issue. This was the start. How do you quote the same thing 3x at THREE different rates $265, $215 (the day of service) the $165 when inquiring at the time of my appt.Lets keep this going when paying CASH I was asked if I could use a check or credit card because they could not figure out how to make correct change. It took the cashier two calculator attempts to figure out BASIC math to provide change and still needed to be corrected. Finally if you are looking at my registration why are you NOT updating the address on the account?RUN

I would just like to give Ashley and Pete a huge shoutout and thank you for helping me out with my truck, they were on top of things, kept me updated with my repair. Cant say enough good things about them.

Swift quality service couldnt be happier

Great place very attentive. They know how to take care of you and not make you feel the pressure of car buying. Nice, long test drives.

Pedro was incredibly helpful with my first time purchasing a vehicle. He’s been great with communicating and answering every question I had. He made the experience so joyful and simple, I would definitely purchase here again!

They did an amazing job getting me into my new vehicle. Considering all the COVID protocols they worked with me over the phone and through online to help me get my new vehicle quickly. The sales guy I had named Pedro did an amazing job getting me this vehicle and kept me updated everyday on what was going on with financing and paperwork needed.

Bought a car from them and my sales agent, Pedro Luna, did an excellent job. Knowledgeable, patient, not condescending, very thorough, polite, not pushy. I had lots of questions and buying parameters and he worked hard to help me meet all of them. I would highly recommend him.

Staff was awesome and very helpful with any questions. Took the time to listen and went the extra mile to answer them.

This is the second vehicle we have purchased from Lannan and the experience in both cases was exceptional. The options, time it took to complete the transaction and the staff were excellent. Elliott did a great job and eased the process and was helpful in learning all the features of the new SUV.

Scheduled the service online, received a response by Lannan Chevrolet Lowell staff with in an hour. No problem scheduling a day and time. The Lannan location is local, and I arrived at the schedule time, I was meet within minutes by the service/staff, he addressed the vehicle and provided me with how long it would be to complete all the services. I resided to the waiting area and on the approx. time discussed, all services were completed. Over all the staff was professional and informative, the coffee was good, and the waiting area/TV made the time move quickly. It appears that the services required were addressed and all systems were a go. Job Well Done!

Salesperson Jeremy Gleaton went above and beyond to help me with my new 2021 Chevy Colorado! He is such an asset to your sales staff. I must have bothered Jeremy 20 times on his cell phone over the course of two weeks and he never once complained and always got back to me within minutes. Thank you so much for an outstanding experience and I will definitely be back for another car and will recommend your dealership to everyone I know!

Pedro Luna is a phenomenal Sales Professional. I strongly recommend him for a fair, easy transaction.

Have a good selection you have to look over things to find what you want but its there

Always friendly and professional. Work was done as expected.

Everything went great. you gave me a ride home & picked me up again the next morningThanks again.

Yesterday I went in and as soon as I entered the door I was greeted by Pedro. I told him I was here to test drive a 2021 Colorado and he got the truck ready as soon as possible. I wanted to see a few different Colorados as well as some silverados, Pedro was very knowledgeable about each model and year. At the end of the day I decided to go with a 2018 Colorado and during the time of me deciding between the newer or the older model I did not feel as if they were trying to up sell me at all. They had all the papers comparing each prices and how much it would be monthly. I am very pleased by the service and would recommend Lannan of Lowell.

The best experience I’ve ever had at a dealership they did everything in their power to get me the deal that was best for me friendly service and awesome cars !

I shopped online on your website for 6 weeks waiting for new 2020s to arrive, stopped off on sunday morning s to see, what you had . went to the dealership on sept 12, and found a vehicle that had not even been put up on the website yet and that was the one .your sales Person Steve Stempian, could not have been any nicer to deal with . great deal, good people, have purchased 3 vehicles from the 2 lannan dealerships in the last 3 yrs a 2019 Blazer from the Woburn dealership in March of 2020, and now a 2020 Silverado LTZ last week . purchased a 2013 Silverado from Woburn in 2017 .would definitely go back again .Norman Levasseur

Called to make an appointment for service, and Lisa got me scheduled for the following business day. Once there, they diagnosed the problem really quick and found the needed part so that I was able to get my car later in the day. All the staff at Lannan are very helpful and make you feel right at home.

As usual, Staff are friendly, knowledgeable and got the job done in a timely manner.

Brandon is good salesman. He gave attention and try to help us choose the best car

Excellent service. Blaine was amazing and made my purchase experience comfortable and I was very satisfied.

Thanks to Alex in service for getting my Silverado which was under warranty fixed and taking care of an inspection sticker that I did not realize had expired!You can feel safe here that you will be treated with respect and excellent service!

Cmon guys support your EV customer base. Eberytime I stop by to charge there multiple non-EVs parked in the way and the charge station is always shut off. Ive tried 3x to get someone to turn it on but they always sigh and act all surly and say they cant help.When I purchased my chevy Bolt the sales rep said every chevy dealership would allow Bolts to charge for free. And every dealership does, except here...

Everything at the dealer was great and will return in the future with this truck.Just a bit disappointed with the fact of a known defect with the exhaust damper isnt covered and a much before its time 800.00+ exhaust system needs to be replaced to fix it.This first time GM owner will question a new GM product in the near future when I trade.

Do not waste your time with Lannan of Lowell Chevrolet, unless you want to be talked down to and not get a deal.As soon as they found out I was in the military and qualified for supplier pricing all negotiation stopped. I was told they were “all in” and could do nothing for me.After returning to the dealership a second time, I decided to purchase the truck because even without any dealership incentive the GM incentives were a good deal. When the salesman brought out the paperwork, the price we agreed on went up $1,000 because of a calculation error on taxes. I asked to talk to a manager because this was not the price we agreed on.Jim Blatchford (used car manager) came out to talk to me about the issue. When I asked how we could get back to the agreed upon price his solution was to tell me “I wouldn’t even have made that deal with you. That deal was made with the general manager and there is nothing we can do.” The “deal” he was referencing to was entirely GM factory incentives that I can receive at any GM dealership.I do not recommend doing business with Lannan of Lowell Chevrolet. I can receive the same “deal” at any GM dealership while being treated with respect and not being penalized and talked down to for qualifying for factory incentives.

Always helpful when it comes to parts, Ive never had a bad experience.

My truck had a problem starting due to a faulty ECM. Marc at the dealerships service dept. quickly found a service bulletin for the issue. The ECM was replaced quickly and I was on my way, no issues! Marc, and even my salesman Elliot were extremely helpful and attentive to the issue. Fast and friendly service here at Lannan Chevrolet.. Thank you!

Everyone was helpful, especially Lisa S. She made sure I got what I needed.

Great experience. Easy scheduling for service. Courteous staff. On time got in and done !!!

I have had a very positive experience here! I would highly recommend working with Blaine Marren. He was very helpful and personable, giving me time to work through which car was best for me. This was also the first dealer I worked with that openly asked me about the different discounts and how they might apply to me. Other dealers (and I had been to many in my search) never asked. Thank you for helping me make my purchase!

My 1st contact was with Lisa who was very pleasant and very professional. She had me come in the day I contact Lannan for service (which the place I purchased my vehicle could not accommodate me for a week and would not guarantee me a vehicle). My vehicle was leaking coolant and I should not have been driving it according to Lisa.Once at the dealer ship, I dealt with another gentleman (sorry I forget his name) and then Alex. They both were very professional and very accommodating.My car had to go back a few times to get the job fixed. But everyone one was very apologetic and made sure they accommodated me with a loaner car.My car is not fixed, and I am very happy with my experience at Lannan and when I am ready to purchase my next vehicle it will be with Lannan of Lowell.

Always receive great service!!! They go the extra mile and explain everything to you. They exceed my expectations and I trust their experience. And they you feel at home as everyone is very friendly and accommodating.

Spoke with Avery who was extremely helpful! Scheduled an appointment to look at a used truck. When I arrived the truck I was there to look at was just driving in. I noticed a man get out of it holding a fast-food bag. Apparently it was also a lunch run truck. I walked in and was handed over to a sales rep. Right if the bat questions about my trade in. How much you owe? How many miles? How long have you had it? Not a single hey are you excited to check out this truck. So once we did 21 questions we finally looked at the truck. Truck was dirty, had a baby seat in the back of it. It was clearly someones personal driver. We chatted about numbers. He did the whole car salesman routine. We were off by $50. I went down the street bought a year newer truck for the rates I needed. TThe pushy car salesman model is a thing if the past guys. You have way to much competition to think that will still work. You obviously will still sell a ton of vehicles, but not to me. Stay safe and healthy.

Easiest car purchase ever. No pressure, Jeremy and Anthony were awesome to work with. Pleasant and courteous, showroom was spotless. Would highly recommend

3 hrs for an oil change, when stated it would only take an hour . Everyone was polite though

Very professional. Highly recommended.Thank you!

I’m very pleased with Lannan of Lowell. The salesperson & staff are excellent.

Brought my vehicle in for collision repair. Pete was helpful, responsive and communicative on the expectation and status of my vehicle. He worked well with my insurance company which was a headache I wanted to avoid.When I first saw the vehicle after it was finished, I couldnt do anything but laugh. Ive never seen the vehicle look so good! The mechanics did an incredible job, making the car look better than it did before the accident! They even put on a new sticker and wipers as well without batting an eye. Im sure Ill be back. It was a great experience!

Very good service department. The female service writer was extremely helpful

Had my car serviced and Mark helped me out. He was very friendly and attentive and quite frankly I can’t complain about the price either. Thank you Mark !

Great customer service! Blaine greeted us upon our arrival and was very helpful. The vehicle I was interested in test driving was waiting in the driveway clean, cool, and ready to go. My questions were answered honestly and fairly. I did not feel pressured or overwhelmed. Lannan Chervrolet simply wanted to help me find the right vehicle for me.

Best place to go fast, great price and the best people to work with you.

Everyone was kind and no hassle or pressure during the whole process.

The car salesman that we had dealt with was very an A-plus salesman. Knew a lot about the vehicles both inside & out. Dont know how he remembers it all but he does. Should be awarded salesman of the month.Believe his name is Elliott Williamson (think)

Everyone was nice. They did a good job...as always. The price was fair. Ill be back

Just stopped by to say hello.

Great service ... Honest no pressure sales ... Elliott is awesome

Just brought my vehicle into the Body Shop for an insurance claim. They were great very professional, courteous and timely.! Picked up the vehicle and it looks great!

Elliot was incredible, and worked with me to ensure that I got a car that was what I wanted, and that would fit into my budget. It was a very positive experience

Very straight forward. My appointment was on time and I was in and out no delay

People working there are Extremely Qualified within their jobs and customer service is extremely good. Thank you.

SOSOSOSO rude, you might as well not buy a car. Went here to look around and the MANAGER of the collision shop kept asking if I had a husband who could help me openly stating I wasnt capable myself. I do not recommend this place at alllllllll. All management staff of the collision shop was incredibly rude and snarky to me the minute I step foot on the property.

My vehicle was taken in immediately, serviced quickly and proficiently!

I went in for a routine synthetic oil change and tire rotation. I mentioned the rear passenger side tire was underinflated after filling it 24 hours earlier. Sure enough they found a piece of metal lodged in the tire and were able to patch it. Great to have the peace of mind that comes from having regular maintenance done on your Chevy from a Chevy dealership. Well done Lannan Chevrolet!

Super great service. Awesome job on my car!!

This is my second purchase from Lannan of Lowell, and Steve Stempien in sales during 2016. I bought a 2014 Silverado Double Cab pick up and a 2016 K3500 Dump Truck. Steve S. made the purchase stress free from the first phone call to the pick-up of both truck. He was available every time I had a question or issue during and after my purchases. A true professional in the industry. Lannan is lucky to have such a dedicated employee that loves serving the customer.

Great experience from start to finish with Joe and the team at Lannan! I came in a little shell-shocked from a bad experience at another dealership, and Joe walked me through everything in a clear way, listened to what my needs were, and did not try to upsell. The lease offer presented to me was extremely reasonable, and I walked out of there confident that I was getting a great car at a great price. Lannan made a loyal customer out of me!

Awful experience! I had an appointment with one person and found out I was meeting with someone else upon arrival. Test drove 3 cars. Two of them had empty gas tanks so we couldnt go far. Salesperson was oblivious to this until I pointed it out to him. I was not asked about price range which I know is a sales tactic. Well I purchased a brand new car at the Honda dealership down the road where there was much more professionalism.

Lannan did some body work on my 2019 Chevy Express. Peter and Ashley were extremely helpful and stood behind their work. I was extremely impressed by the quality and would recommend them to friends and family. Top notch.

Jeremy did a great job getting me my car as quickly as possible. The same day the dealership got my title he finished every other step and I picked it up that afternoon. Im extremely happy with my car and grateful for the fast and efficient customer service.

Their part department should be the standard that other dealers should aspire to. They are know what they are selling, efficient and the drivers are great also. These guys are good enough to make me sit down and write this glowing review on a Friday afternoon. Keep it up guys!!P.S. We are located in Saugus ma and we call a Lowell dealership without hesitation, they are that good.

Everytime I go they take good care of my car and tell me whats wrong and what I need.

My husband sat for for five hours waiting for a sticker which they tell him, five hours later, they aren’t certified to do. Not one person came to over inquire if he was all set, this is very upsetting, five hours later they tell him. It’s not professional.

Brought my car in for an oil change and tire rotation. Mark took care of me and told me it would be about an hour . Then he told me to have a seat in the waiting area and relax. Car was ready in one hour as quoted. When I checked in with Mark he also explained to me what service maintenance would be required at my next oil change. Explained everything to me and also gave me a copy of all future maintenance. Once again Mark did a fabulous job of taking care of me. Fantastic job done by all at Lannan.

They do excellent work my Jeep looks brand new

This is our families 5th vehicle bought at Lannan in the last 8 years so i guess that says it all

One of the safety functions was not working. They were able to reprogram the system and have everything working in less than half a day.

Staff are courteous and the work gets done competently. There is room for improvement on the shuttle front. I went for a oil change 7:30 and was told I would have a shuttle service drive me to work. The shuttle drive was not there and I was told I would to wait 30mins to 40mins for his return. Waiting would make me late for work. How does Cheverlot feel about there employees being a half hour late for work? I got a uber ride to work.

My entire experience at Lannan was great! Elliott was our salesman and we have never experienced a more informative seller! He showed us everything in great detail and even after we left with the car we have called him to ask questions and he has picked up every time and continues to help. He has said several times to call him anytime with questions. He was not pushy and we never felt pressured in any way. I would recommend him and Lannan to anyone looking for a new car. The car was detailed and ready to go when we got there and Elliot took a thorough walk around to ensure everything looked great.

Great customer service and their touch makes my car 🚗 drive like a brand new1. 👌

Going into a new vehicle is always stressful. Understanding that both sides need to win and balancing that is difficult. The experience I had working with Marty via email was awesome. Responsive, clear, & open about what would/wouldnt work for us. We made a decision on this first interaction to give Lannan a shot... Walked right in, met Marty who introduced us to Steve. It was so relaxed we got a lot of back and forth done in email so we were there to view the fruits of the labor. Took us 2 minutes to know that Lannan had won our business. Took us another 4 hours to make a choice of want vs need. All with Steve & Marty being very patient with us. Could not be happier with our final choice, Traverse, and with having Lannan be our dealership for the current transaction and our future ones! Thank you both, and best of luck till next year when we will see you for a Silverado! - Greg & Laura Young

While my experience at Lannan didnt end with the purchase of a vehicle (I was looking at one specific, non-Chevy car they had on the lot), it deserves mention. I found the staff from the receptionist Amanda, to John P. in Sales, and Joe in finance to be welcoming, knowledgeable and not overbearing in any way. They were accommodating in holding the vehicle for me with a modest, refundable deposit and great upon my arrival to test drive at the dealership. John P., in particular, was responsive, listened, and gracious when I decided the vehicle wasnt a fit. My deposit was promptly refunded and I wouldnt hesitate to engage with these folks again if I saw something of interest down the road. A positive and professional experience overall.

Lannan of Lowell has provided me with the best car buying experience I have had. Everything was quick and easy, and everyone made sure I was well taken care of. They cut down the process time of buying a car by several hours and I highly recommend buying a vehicle here. My experience with Steve was the by far the best and easiest car buying experience I’ve ever had. He catered to my every need. If you need or want a vehicle, come ask for Steve.

I recently purchased a 2016 Chevy Trax. I bought my last two vehicles here also. This recent experience was by far the most exceptional. I was greeted by Isaac Hernandez. Buying a new car is intimidating so say the least, but Isaac helped to make the process straightforward. He was friendly, helpful and easy to work with. Based on questions he asked about what I was looking for, he found the perfect little car for me. In no time at all, we had a deal I was happy with. He was available whenever I needed, answered all of my many questions, was professional, kind, patient, courteous and very knowledgeable. From choosing my vehicle to driving it off, Isaac helped to make the process stress free and worry free. I received excellent customer service. He took the time to go over every aspect of the vehicle, its buttons and how to use them. He followed up with me a few days later and assured me if I had any questions or concerns to call on him. Isaac is an asset to Lannan Chevrolet with his knowledge, demeanor and enthusiasm for his work. It was a pleasure to do business with him.

Oscar greeted us at the door. We identified a vehicle in stock. He brought it around and we went on a test drive. He was very informative and has a nice way of communicating and making sure all questions were answered. We made an appointment to come back the following day to have my trade appraise and to work out a great deal. Bill the Sales Manager introduced himself and was very cordial. It was a great buying experience!

Very nice staff. It was very convenient for me to get an appraisal, body work and rental in the same place. I had one small issue. They said they couldnt find the tire for my car to replace the bad one and I had to go out of my way to find it for them. Took the job almost 2 weeks to fix a small dent replace my tire and do an alignment. Other then that very nice people and very helpful.

Personnel were very receptive and helpful.

Excellent communication and great all around service

I purchased a 2017 used Honda Odyssey and I had a great experience with Jimmy. He was awesome to work with, no pressure. He is a true professional and to my surprise, he made the buying process enjoyable.He answered all my questions and I felt confident making the purchase. I highly recommend Jimmy.

Sales rep. Bob was very helpful, informative and if I decide on purchasing an Equinox. He will be the man I definitely will be doing business with.

Everyone was great! From start to finish! Brian was a great, no pressure sales man, which you dont see very often! Joe in finance was amazing walking us through what was available to us and lastly, Jake was super attentive to us keeping us posted every step of the way as our vehicle was having the final details completed. Thank you very much!

I recently bought a 2015 Acadia. We had the best experience ever at a dealership. Elliot was great. I felt like I was being listened to. I am proud to say that I bought my new vehicle at Lannan. Elliot, thanks for ALL your help and teaching me all the new features this SUV has. Great, fast and friendly service.

I rely on my neighborhood Chevy dealer for great service. I trust them to do the job right, and care about my feedback. The pricing always seems reasonable. I typically do everything here, including oil changes.

Working with Jimmy T was the best experience I have ever had. It was so low pressure and very easy. He answered all of my questions with ease. After letting him know my budget and what I was looking for, he knew exactly what I needed within seconds. Overall SPECTACULAR experience.

Scott Machado always does a great job!

Had a very easy experience at Lannan. I dealt with both the Manager Steve and Salesperson Max. Both personable and knowledgeable. I wanted a safe used vehicle for my son and purchased a 2015 Equinox. Deal was done within an hour. Highly recommend this dealership

Jim Tsitsianopoulo made the process of buying my Volt incredibly easy, I was not expecting to drive away with the car in less than 2 days. Everything about the purchase was taken care of by the dealership, and all the facts were on the table day 1. Thank you!

I just bought a 2017 2500 High Country at Lannan Chevrolet of Lowell. Steve S. The salesman was very attentive at getting the truck in my possession asap. I would tell any and everyone I know that is in need of a car or truck to shop at Lannan. Oh yeah the High Country is absolutely the best truck I have ever owned! !!.

Great service..Elliott Williams my sales consultant its awesome. Highly recommended

Trying to make a deal on an suv. Preapproved, money down and just looking to work out price and trade. We emailed with Sam who than turned us over to Mike the internet sales manager, who flat out said we have a lot of interest on the SUV we stand firm on the price, which in fact is overpriced.I did not think our offer was insulting or unfair. I guess this dealership is not interested in making a deal to sell a car that has been sitting for 3 months Good luck

Very smooth transaction. Price quoted by BDC rep was accurate and no surprises when I went to the dealership. Nice group of people there, didnt feel like your typical dealership.

I recently bought a used car here and my experience was great! Jimmy T was very knowledgeable and so helpful to me! I have only good things to say! I would definitely recommend going to see him, you will not be disappointed!