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McGovern Ford
1212 Westford St, Lowell, MA 01851, United States
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McGovern Ford

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Pa
Review №1

I just had the best experience at McGovern Ford and my sales rep Robert Keenan. I have bought many vehicles over the years and this by far was the best experience. Robert was friendly, courteous and treated me with the utmost respect. He gave me the best deal I ever could have asked for on my trade and a awesome deal on the new one. I would recommend McGovern Ford and Robert Keenan to all my family and friends.

Sa
Review №2

Always friendly service but I called Sept 30 stating a part (manifold intake bank 2 plus rod) needed to be replaced on my truck. It had already been assessed at a local mechanic but due to parts shortage and the power train warranty, only Ford has access to those parts. I was told Oct 25 was the earliest I could bring truck in. I was under the impression the part would be available for replacement that day. Instead I was informed the part is on back order until Nov 19. Im now waiting for a call when the part will be in. Its not easy dropping the truck off with work and busy schedule so a heads up to reschedule would be great.

Mi
Review №3

Sales rep, Robert Keenan was a pleasure to work with. He made our experience of car buying a pleasurable one. He is very accommodating and thoughtful. He asked the right questions and made sure that we were comfortable with our buying experience. Highly recommend that you consult with Robert for your next purchase.

ab
Review №4

Bought this gorgeous bronco sport today! I have to give a HUGE shoutout to Carol for all the help with such a stressful process! She was so wonderful to work with. I am so happy I found this car & dealership! 10/10 🤩

Jo
Review №5

I’ve bought a few commercial trucks in the past but I have had my best experience recently working with McGovern Ford of Lowell. The salesman Marc Houle went above and beyond to be sure that the process of purchasing my new truck went smoothly. I would definitely recommend stopping in if you’re in the market

Co
Review №6

I recently purchased a CPO truck from McGovern Ford Lowell. I had a great buying experience with the sales guy ( Marc ) . Even better was the work that was done by the service department after my purchase. Truck is running great and the service team kept me in the loop and updated with the work being done and when it would be ready. I recommend this dealership without any hesitation.

Jo
Review №7

After searching for cars at different dealerships for months on end, I finally found what I was looking for, for the right price! And I couldn’t have done it without the help of Robert Keenan, easily the finest car salesman I’ve ever had the pleasure of interacting with. Rob made the process of purchasing a car smoother and more enjoyable than I’ve ever experienced in my life.I never imagined I’d be able to stay within my budget and be this satisfied at the same time, but my man Robbie made it happen. Charming, handsome, and sweeter than cake frosting(as well as incredibly knowledgeable and professional), Robert Keenan is the only person I will buy a car from for the rest of my life, and the same goes for my future children and grandchildren too! Next time you’re in need of a car, head to McGovern Ford of Lowell and ask for Robert! You will not be disappointed, I guarantee it!

Ja
Review №8

Recently ordered a truck here. My sales rep Mike Smokler was respectful and professional. I have a tendency to be abrasive and, to Mikes credit, we were able to work together just fine. He was able to work with our chaotic schedule for final purchase and delivery and has since reached out to see if I had any questions or concerns. I will be keeping his number for when it comes time to get the Mrs a new vehicle.

Pa
Review №9

We leased our explorer from another dealer, and at the end of our lease, we decided to buy out the vehicle . We walked into Mc Govern Ford and was greeted by Robert Keene, who is one of the salesman. He helped us with the buy out price and all the necessary paperwork . They serviced the vehicle along with a detail, and the got it registered .It was a very smooth experience.Great staff and Robert was amazing and very helpful. Highly recommend you see Robert.

Ja
Review №10

After going to a few dealerships the last few months and having the price they provide not match what online says and having them not give nearly what my current truck was worth, we took a chance and drove 50 miles to McGovern Ford in Lowell to look at a truck I saw online. We were greeted by the salesperson Robbie who took great care of us. Turned out the truck we drove up to see was actually sold that morning, needless to say we were discouraged. But Robbie was set to make it right because he didnt want the long drive to be wasted. He showed us a few similar trucks and we found the one we ended up liking but was a little over the price of the one we had originally drove up for, he said he would make it work to get to the payment we were comfortable with. And he was not lying! After a bit with his manager he came back and was able to get us to the amount we were comfortable with. He truly went above and beyond for us and was very personable, and so was the finance guy as well. It was a breath of fresh air to have had a dealership that were working for their clients not just for the buck. We would drive the 50 miles everytime to this place in the future if we ever need another vehicle and will recommend them to everyone. They were truly great to work with and we cant thank Robbie enough for his hard work and dedication to help us, McGovern Ford is lucky to have him on their team!

Br
Review №11

The experience that we had at McGovern Ford was too notch! From the time we got there until the time we left we never felt pressured. Mike was a great sales manager. He worked with us and got me into my very first NEW vehicle. I got exactly what I wanted a beautiful blue F-150 STX. Its true McGovern has Cahs!

Pr
Review №12

Top notch service! I was interested in a truck and 1 minute of sending an email I received a phone call about my inquiry. I showed up and was welcomed. Robert Keenan was a huge help, awesome guy and great to deal with. I highly recommend! 5 stars!

Ro
Review №13

We bought another truck from Mark Healy this week. Always a stress free purchase. Highly recommend him for all your new or used car purchases.

St
Review №14

I recently purchased a used pickup truck from McGovern Ford, and had the great pleasure of work with Robert Keenan. Absolutely the best experience of buying a vehicle I’ve ever had!Can’t recommend Robert enough! When you go to McGovern Ford ask for him! You won’t regret it

Co
Review №15

Friendly staff, good prixing and no hidden fees.

Ad
Review №16

McGovern Ford in Lowell was by far the best experience I have had at a dealership. My salesman Marc was excellent! Zero pressure sales style! The General Manager Rich was also great in helping to get the best deal possible! The finance manager Chan was able to get me a very low APR rate. Highly recommend the team at McGovern Lowell!

Ma
Review №17

My husband and I went to McGovern Ford in Lowell and were fortunate enough to have a great salesman named Robert Keenan.When we arrived he came right out introduced himself and asked if he could help us. My husband told him what he was looking for and he brought us right to the one we were considering to purchase. he was not pushy or overbearing. He did the one thing a lot of salesman are yet to do. LISTEN to the customer and what they want not what you want to sell them. He was awesome and in the future if there is any need for another vehicle it will be done with Robert Keenan.when we got home my husband noticed there was a message in out Ford Pass. It was something we were not expecting. i immediately emailed Robert and he promptly emailed back with the answer and all is well. The prompt response from him clinched the salesman of the year for us! needless to say we drove home the same night in this beauty!

Je
Review №18

We just completed the purchase of a pre-owned vehicle from McGovern of Lowell and we couldn’t be happier. Carol was wonderful to work with. She was knowledgeable and accommodating. We never felt pressured in our purchase; and they took care of everything for us. Financing was quick and hassle-free. Carol was meticulous in making sure the car was impeccable before having us take it off the lot. Overall our experience was wonderful, and we would recommend this dealership, especially Carol, to anyone looking for a vehicle.

Si
Review №19

Had an appointment to get two safety recalls and a brake job done, supposedly parts was order before hand, So drop the vehicle off and 4 days later vehicle still sitting on the parking lot. Long story short, I only had one recall done and some other b.s they charged me for which has nothing to do with anything that I asked for and the brake job still unfinished. Then, according with them they order the wrong parts. Am writing this review because they were supposed to contact me to finish what they started. My vehicle is driving way worse since left the dealership, therefore I recommend anyone who needs service on this dealership to be aware how they manipulate their customer choosing who will be service next since recalls aren’t a high priority for them! Actually this is the second time this happens in the past two years and I decided to let ppl know whats going on the service department.

Ni
Review №20

Recently bought a used F250 from Robert Keenan of McGovern Ford. Robert kept the process honest and straightforward. Even though McGovern was firm on price in this current market, Robert was willing to negotiate on trade and other some minor cosmetic body work the truck needed to make the deal happen. I’d recommend checking them out.

Ma
Review №21

Excellent customer service. My sales consultant Rob Keenan was excellent, knew the products, and was very helpful in putting a deal together. The dealership was very modern and clean. We love our new Mustang.

Ja
Review №22

My experience at McGovern was nothing but stellar. My salesman I worked with Robert Keenan was extremely professional and helped secure the deal I was hoping for! I would recommend McGovern to anyone looking for an amazing dealership experience.

Ly
Review №23

Never bringing our cars to McGovern again. McGovern Ford noted in their system that we received a recall notice about a toe link issue with our Explorer a couple of years ago, but never actually fixed it -- after receiving an outrageous estimate for other work recently, we took the SUV to another mechanic who noticed that the toe link was never fixed. McGoverns estimate also included work that wasnt needed, like replacing all the tires. McGovern Ford dismissed our concerns about a gasoline smell for years, but the other mechanic immediately saw that there was a small leak in the fuel line above the tank. Terrible service. There are somehow more things wrong with the car when I bring it, that magically stop being a problem if my husband calls them an hour or two later to go over what they found.

An
Review №24

I just wanna say I been looking around for a 2016-17 Ford Edge for a while now! Then I finally came across one I liked so I called and made a appointment. When I 1st got there I was greeted by Robert and he turned out to be my salesperson- I had my kids with me and thought it was gonna be a nightmare but it turned out awesome! I told him the car I saw online then he checked if it was still available which it still was. I was so glad. He told me everything about what the process would be like and yes he kept his word to it. He never pressured me into anything I wasn’t comfortable with. He answered all the questions I had and was very honest. I loved how McGovern Ford in Lowell treats you like family. So again Rob thanks again for my new car and glad again to meet you and do business with you! So to everyone at McGovern Ford keep up the awesome work as you guys are a awesome team as I hope to be back soon as I know were to send anyone looking for a good dealership with no hassle and friendly people! Make sure to ask for Robert as you can’t miss him!

Ke
Review №25

Just purchased a Ford F-150 here and was very pleased with the whole process. I worked with Robert Keenan, who was very professional and respectful. I never felt pushed into making any deals that I wasn’t comfortable with. Would certainly come back the next time around.

Te
Review №26

Carlos and service team are very professional and provide great updates throughout the process.

Dh
Review №27

We had a wonderful experience buying a car at McGovern Ford of Lowell. Maxim Walker was excellent in explaining and facilitating in the whole process. I would recommend this dealership for buying cars!

Ji
Review №28

Robert Keenan and other salesman have been great to work with. They are really different from other dealerships since they are transparent, upfront with the cost, quick to respond and above all honest. This is what I value the most in any car dealerships. I wish them all the best and successful as you have earned a very satisfied customer.

D
Review №29

By far the best car buying experience I’ve had. Paul was professional and honest throughout the entire buying process. Extremely happy with how everything turned out.

co
Review №30

I’m a single mom and have low income but I wanted a reliable vehicle for us and I went to Craig here and he was amazing! I new I wanted suv low miles but payments had to be in my low budget and he worked hard for months trying to find me something safe reliable and in my budget I know it wasn’t easy but he didn’t give up for two months! He even drove to another dealership and picked up two different suvs for me to try! Now I have a beautiful suv that will last me and my kids many years and make lots of new memories with road trips!Thank you Craig you are a miracle worker I couldn’t be happier! Thank you for not giving up and finding my family a beautiful suv!

hu
Review №31

Rob Keenan was great! Made trading in my truck effortless! Aswered every question i had and was very knowledgeable. Recommending anyone i know i purchase a vehicle with him!

As
Review №32

All the staff was very nice and acccomidating but Robert K was the best! He so nice nice and personable and had a lot of knowledge of the vehicle we purchased. I would drive the 1.5 it took to get here over other Ford dealerships closer to me because of the excellent service and Robs awesome personality. Thanks Rob!!!!

Is
Review №33

I went in to but my first car and I met probably the best staff out there plus it was his first day selling a car the best experience I ever had. I’m definitely going there again to buy a car in the future. 10/10

Ja
Review №34

I had an awesome experience working with Robert when I bought a new car a couple months ago. He couldn’t have done a better job making the buying experience as smooth, easy and quick as possible for me! It was my first time buying from a dealer and my mom told me how lucky I was to work with Robert because of easy he made it and how helpful he was during the process. He went way out of his way to make sure that I got exactly what I wanted. He’s the best, answers the phone whenever you need him for anything. My family and I will go to him every single time we want to buy a new car.

Ko
Review №35

Walking in, was not sure what to expect from previous experiences at other dealerships. However, right away Paul Santiago was a huge help! Purchasing my first car was simply and Paul made sure to make it hassle free. Have already told family and friends that if they are looking for an upgrade and a great experience, to come see Paul at McGovern Ford

Ch
Review №36

Mark was the best sales manager I’ve ever worked with. He was professional and followed up multiple times to see how we were doing after the purchase. He had the car ready for us when we needed it and ran through all the options and features with us. We love our new car!

Pa
Review №37

A huge thank you and shout out to Robert Keenan of McGovern Ford! He was so helpful and nice when I recently purchased my new vehicle. Not only is he knowledgeable, polite, and patient, but he was not overly pushy or aggressive like some salespeople at dealerships are. I would definitely recommend going to see Robert if you are in the market for a new/used car. It was very low pressure and Robert made the process of purchasing a car hassle free. All of the staff is very professional, friendly, and courteous. I will definitely be returning and letting all my friends and family know about my experience at McGovern Ford.

Sa
Review №38

I had an amazing experience buying my new Bronco with the Best Salesman, Craig. Highly recommend this Dealership with no BS up charges. Thanks for everything!

Jo
Review №39

Great dealership. Easy to work with from sales to finance.

Da
Review №40

There are no stars for this review - but it won’t post w/out selecting one. The absolute worst experience ever with a dealership. Waited over 3 weeks before I could get the car. They were waiting on the title. Had to constantly reach out for information. They never pick up the phone. The list is too long. The GM never responded to my email to call me back. The sales person never gave us the registration or inspection report until after I had the car at home and I noticed it wasn’t in the paperwork. Just the whole attitude of no accountability, non communication and rudeness. They sure want your money though. Will never go back.

Ri
Review №41

Well, I have been to some dealers and I get tell you something:McGovern is amazing, they did everything so fast That I couldn’t believe! Basically we drove our car that we traded in, signed paperwork and drove home a 2022 F-350 today! That’s how I like, no surprises, yes or no!Just got a new customer and off course, I will bring more too !thanks guys! Thanks Pedro!That’s why I love 🇺🇸and you guys represent that!

Ma
Review №42

Went to numerous dealerships looking for a new F-250. Couldnt find what I wanted and what was out there was marked way up. Mcgovern had what I wanted and I was able to get a great deal. Salesman Michael Smokler knew so much about these trucks and was a huge help, really went out of his way. Big thanks to everyone at McGovern!!

Vi
Review №43

This location was great to shop at! Everyone is extremely attentive, Robert was great. He made sure I understood the process and was able to get an amazing price! He went above my expectations, I was so happy by the end of everything. Even after the sale he called to make sure the car was running well, I appreciated that so much. The atmosphere is so nice and doesn’t feel tense like other dealerships!

Bl
Review №44

Robert Keenan is your guy if your heading to this dealer. Professional, personable and super easy to work with. Highly recommend asking for Rob Keenan when visiting this dealer.

Br
Review №45

Very impressive. I had been searching for a truck with certain set of numbers I could do. Marc from sales and Corey from finance did everything they could to get to those numbers. And I’m a proud Ford owner because of their efforts. Where other dealerships failed me, McGovern Ford did not. Thank you Marc, Corey and McGovern Ford. Looking forward to a long relationship for years to come.

ch
Review №46

Came to McGovern dealership as a first time car buyer and they were amazing. The moment you walk in you’re greeted with smiles. I was very nervous about making the right decision when choosing a car but Braulio walked me through every step, explaining thoroughly what I should look for depending on my budget. He made sure to ask all the right questions and even brought the car to me when I was stuck at work and couldn’t pick it up. 10/10 highly recommend! I absolutely will be going back when I’m ready for another car. Thanks again Braulio and all of the McGovern team!

St
Review №47

I got kind of a funny not funny story went to go look at this truck on a Saturday supposedly it was there I got there I live an hour and a half away it was not there they were very upset I was very upset I went home they tried to get the truck there I couldnt get it there I went home over the weekend they call me Monday which was a holiday and said the truck was in I drove back and they bent over backwards and took care of me and I drove home with that truck that day it was an awesome job awesome sales team my salesman Robert Kennan was excellent I highly recommend this dealership MCGOVERN AUTO GROUP

Ra
Review №48

Great experience, the customer service is above and beyond. Robert is the best, he made my purchase very smooth and was very insightful. He was able to answer all of my questions and assisted me from beginning to end. I definitely recommend everyone to visit this dealership for the best buying experience.

J.
Review №49

Incredibly impressed with the service and efficiency at McGovern. Our sales consultant, Mark, was so friendly and knowledgeable. He personalized the buying experience to meet our needs, and was transparent and honest through every step of the process. I would highly recommend Mark and the team at McGovern, and look forward to seeing them again with my future Ford service needs.

Pa
Review №50

I just purchased an F-150 from Mark Healy. Mark always takes awesome care of me. This is the third vehicle I have bought from him and I will always go back and recommend people to go see him. He got my F-150 exactly the way I was looking for it to be and I couldnt be happier. Thank you to Mark and the Management at McGovern Ford in Lowell.

Ja
Review №51

I called McGovern Ford in Lowell on a Saturday afternoon in a panic. I had an appointment to get new tires at Town Fair Tire in NH, which I needed ASAP in order to get an inspection sticker. As a busy teacher, weekends are the only days I can get things like this done. This being the last weekend in September, I was in a rush to get the tires completed this weekend since the new month starts before next weekend. I never wait until the last minute for these types of things, but this school year has been very busy! After driving nearly an hour to Town Fair Tire, paying, and waiting nearly an hour, they called me up to tell me they can’t put new tires on because my lug nuts were swollen and they are unable to try to get them off. They told me I would need to bring my car to a dealership to get new lug nuts, and come back during the week for the tires. Since I am unable to do this during the week, I got refunded and left. I went to the Ford dealership that was next door to inquire about the lug nuts, and was told they had no appointments. I then called another Ford, and another Ford - still no luck. Then, I called McGovern. The gentleman on the phone, Andy, quickly checked and told me that they can fit me in to get new lug nuts. Additionally, they also had tires in stock for my vehicle. I drove right there and was able to get the lug nuts, new tires, and even an oil change on-the-fly. A million times thank you to McGovern Ford in Lowell! I understand how tight scheduling can be, and I am very appreciative and thankful for the very kind service as well as being willing/able to accommodate this large request with no notice. The service men as well as the mechanics were all very nice and helpful.This experience aside, this is actually the ONLY Ford dealership I have had positive experiences with. The customer service I have received at other dealerships (Acton Ford and Gervais Ford in Ayer) is not comparable to this location. I tend to go to the others just out of pure convenience, but from now on, I will be visiting McGovern in Lowell for all my car needs. I am planning on trading-in my car sometime within the next year, and I will definitely bring it to this dealership. Other locations have made something as simple as an oil change a frustrating experience, and I have never had a bad experience here. THANK YOU AGAIN!!

Lu
Review №52

The McGovern Ford family treated me very very good. Great customer service very prompt on answering all my questions. Pedro Rodriguez was outstanding he’s the one that actually made me choose McGovern Ford because he is very professional sales person and he made us feel very secure about our purchase. Thank you very much for your services

Ti
Review №53

We went in to look at cars for our daughter. We had one particular vehicle in mind that they had. A 2010 Ford Focus. Which they luckily still had. Paul Santiago, was our point of contact. He was very personable and was absolutely phenomenal to work with. He didnt pressure us and he worked very diligently to make sure we stayed within the budget. He surprised us by getting us a lower payment than what we were willing to pay. And when it came to signing the papers it was quick and painless took less than 10mins to sign everything. Such a great experience and when it comes time to get our next vehicle we will definitely be ging back to see Paul at McGovern.

bl
Review №54

The only ford dealer that was willing to work with us and because of that we reached an agreement and finalized the sale. Highly recommended!!!

Es
Review №55

Thanks to Robert, I bought my car and received an excellent service. And had the best experience, he was very friendly and nicely. I wish you the best.

Ri
Review №56

Found a car online that fit what I was looking for. After sending the initial inquiry I received a call very quickly and set up an appointment for the same night. Went in and worked with Marc Houle, told him what I wanted for my trade in and test drove the car. Marc was able to get me exactly what I was looking for and within 30 minutes of arriving we had a deal. He made the process as easy as possible. Every employee I encountered was super helpful and had top notch customer service. Would highly recommend Marc and will be referring any friends or family in search of a new vehicle to head over to McGovern Ford in Lowell for their next purchase!

Ti
Review №57

Mike Smokler did a great job in keeping me updated on my Bronco. Had my bronco scheduled for pickup in a timely manner.Thank you for the great service.

Mi
Review №58

My Husband and I went in looking for a a car we had seen online and we were met by Max Walker and he was fantastic from start to finish. All employees were friendly and welcoming. Would highly recommend this dealership.

Pa
Review №59

I really enjoyed this experience, Michael Scott worked with me to find exactly what I’ve been looking for. He’s very pleasant and took the time to explain everything fully and make me feel confident about my purchase.

Ge
Review №60

McGovern Ford is a friendly and professional company. The sales team is experienced and knowledgeable. I highly recommend this dealership.

An
Review №61

My truck salesman Robert Keenan of McGovern Ford lowell was an absolute awesome and helpful salesman!! Would highly recommend anyone whose new car shopping is too see Rob. He was great and easy to work with and help me with everything from head to toe with my new truck. Thank you Rob and McGovern Ford

Se
Review №62

A big thank you to the team at McGovern Ford in Drum Hill for getting me into my first newer car! Mike Smokler (sales representative) and Chuck Cote (Business Manager) were extremely helpful and informative. I cant appreciate their help enough! I will be recommending this dealership and these two gentleman to anyone looking for a new or used Ford vehicle!

mi
Review №63

I highly recommend Craig Ramos and McGovern Ford...I had the best experience buying my car and Mr.Ramos made it as painless as possible...from Mr.Ramos to the finance people really made my buying experience wonderful...they have a great team of people at McGovern Ill be buying my cars there from now on...I recommend you do the same...and thank you again Mr.Ramos!

El
Review №64

What a fantastic experience! Found my dream truck and Robert made it super easy. I live in Maine and was worried about the logistics of the “deal” but it went off without a hitch. Robert delivered my vehicle and took my trade-in back to Lowell with him. Got a super fair deal for my trade-in and now have the most amazing truck. I will definitely be back for my next vehicle purchase!

Ja
Review №65

Easy to work with. Done in a timely manner. Would highly recommend!

Ma
Review №66

We had a great experience at this dealership, they were very nice people with very low pressure business. We love our new car and how well they took care of us through the simple buying process. Steven Saurez was a great salesman and a gentleman. Great experience…

dr
Review №67

Andy was amazing, however will not go here again. I have been going here and telling them about an issue with my car and every time they said nothing was wrong, all of a sudden today they tell me there is an issue and coincidence the warranty expired 1,000 miles ago.

Sl
Review №68

I came down from Ossipee NH. To look at a truck. My Sales rep Paul was easy going and very honest about my trade he explained everything clearly. I then wanted to get all the filters changed and he oil so i call service department. They told me the cost but I didnt need to haveit because they did it already.. All I can say is they were very honest with me... I highly recommend them..

Da
Review №69

I am giving an excellent review because the sales dept, especially Craig Ramos, has been caring and professional from the start. I did have an annoying service appointment. My expectation was set that I would be out of there at 2pm, but they weren’t finished replacing my tires and alignment until 4:40pm. While I waited, not one person checked on me or gave me an update. Like I stated, overall good, just one annoying service appointment with little client focus.

Fr
Review №70

Had a recall on my vehicle, went in to schedule it, Andy at the service counter was friendly, helpful and a pleasure to do business with. Took care of me. Thank you

Jo
Review №71

Great staffThank you Mark and Linda

St
Review №72

Great people, good prices

Ka
Review №73

This was our first time buying from McGovern and it was a great experience. Our salesman Robert Keenan went out of his way to make sure we were taken care of. We love our F250! Thanks Rob!

Ge
Review №74

I purchased a 2021 Ford Ranger and had the best buying experience. Ask for Craig Ramos. We negotiated the deal over email and when I arrived at the dealership, all the paperwork was ready to sign. Nothing better than getting the truck you want at a great price and having a hassle free buying experience. Thank you Craig Ramos!!!!

Ch
Review №75

The entire staff was great to deal with. They took the time to walk through all the details of the offer. I never felt pressured and they.gave me a great deal on the new truck and my trade. Highly recommend. Carol went above and beyond for me.

F.
Review №76

This is the best car buying experience I’ve had by far! The sales team was friendly, knowledgeable, and took the time to answer my questions. I drove home the same day in my pre-owned 2019 Audi A4 S Line!

Ja
Review №77

Had a great experience! Marc Houle was super friendly and helpful! Answered all my questions. Tested a car yesterday and came back to sign the papers today!

Ry
Review №78

Great experience. Good pricing friendly staff and no games!!!! Didn’t try to up sell me on anything or and any unexpected fees. Mike Smokler was the best. Highly recommend

an
Review №79

Mark Healy has made this car buying experience completely painless! Every step of the way he has been forthright and truly knows how to build customer relations. Thank you Mark for helping find a Great Deal!

Ji
Review №80

You never know what your experience of working with a dealer will be until you walk through those doors. After getting yanked around and made to wait at other dealerships, we stepped into McGovern Ford in Lowell. As we opened the door, I said, this is the last dealership Im visiting, feeling like the experiences had been exhausting. Immediately we were met with kind and helpful staff who quickly introduced us to salesman Robert Keenan. Robert listened to what i wanted, didnt waste my time on trying to upsell me on something else, and gave me plenty of time to ask questions, consider options and make a decision. He was courteous, efficient and extremely easy to work with. When it came time to deliver the vehicle, he and business manager Linda C. worked quickly to get my paperwork pulled together on my timeline, even at the end of day on a Friday. When Im ready for another vehicle, or if others I know are looking, I will not hesitate to think of McGovern Ford in Lowell. In the end, it WAS the last dealership I visited, and for all the right reasons!

Th
Review №81

Very good experience. Especially thankful to Marc Houle. Marc was very knowledgeable and took the time to show us several vehicles and to explain the various options available to us. He was patient and answered all our questions which made our decision easier. The whole process was smooth and without any hiccups. I highly recommend McGovern Ford.

Do
Review №82

Robert was amazing...I never felt like he was trying to “sell” me something...he was helping me get what I wanted. I knew the car I wanted when I went in and he helped me get it for a price I felt comfortable with. There were also some add ons and fixes that he took care of without question. I always feel like I can’t trust a car salesman and I never felt that way with Robert. He genuinely comes from a good place and wants to do what is best for all parties involved. Thank you so much for all your help Robert!

La
Review №83

Very thorough and helpful, explaining the specific issues involved with my service visit

Ch
Review №84

Robert was awesome. Very patient and waited until I was ready to buy while always still checking in. Great job

Ro
Review №85

The Salesman Mark was able to get me into the right car for the right price. Very straightforward and helpful guy. He did everything he could to make it a seem-less experience. Mark will for sure get my business again in the future.

Jo
Review №86

Thanks to salesman Robert Keenanyou were awesome to deal with as you were honest and upfront with all pricing and my wife could not be happier with her new ride!!! Thanks again..

ry
Review №87

Mike Smokler was my salesmen, very professional and overall a great guy to deal with, would recommend anyone to go see him to secure a new Ford. Joe in the financial department was also very pleasant to deal with and followed up with every step.

Ba
Review №88

Robert Keenan, Sales was simply terrific. Patient, friendly, very helpful and knowledgeable. He made buying a car an enjoyable experience. Not anything like the stereotype of a car salesperson. No high pressure, no pressure at all. We will definately buy from McGovern and Robert again. Cant say enough good things about him, and his team of colleagues.

Ry
Review №89

Rob Keenan was top notch to deal with, and the rest of the McGovern experience was just as great. I felt my time was valued, and that my needs were clearly understood, and then met. Go see Rob Keenan for a positive buying experience.

Pe
Review №90

Just bought an Escape with the help of Braulio. He took the time to understand exactly what was important to me. Braulio is very knowledgeable and was able to answer all my questions

Li
Review №91

Mike Smokler is the best! We literally bought 2 cars from him at McGovern in 6 weeks time! He treated our used car purchase with as much great care as he did when we bought our new car. A+++ friendly service: he went out of his way to make things totally seamless for us! BELIEVE! Good hard workers still exist :)

Ga
Review №92

It was great working with them they were truely professional and went above and beyond what they had to i would be happy to tell all my friends and family about my time at McGovern fordThank You

Mi
Review №93

Mike Scott was a TERRIFIC salesman. Very informative and highly recommended. Will be sending friends.

Ma
Review №94

One of the best dealerships I’ve dealt with. They made the transaction easy

Ja
Review №95

Brought my 2017 Mustang in for service and they were great. Very helpful and kind

Ma
Review №96

Robert Keenan did a fantastic job helping me find my next vehicle. His customer service skills were excellent and he seemed to know what I would like before I did. The whole experience felt streamlined, and I really appreciate the patience he showed when I brought my young kids into the show room. I wouldnt want to work with a different sales consultant after this.

Do
Review №97

I brought my Lincoln MKZ in for an airbag recall which was completed and returned by end of day. I noticed a vibration immediately coming from dashboard upon driving. The next morning I called service to report. Was told I could bring it any time and they would take a look. The service department member I had spoken to on the phone went for test drive to hear. I was assured it would be fixed and offered a paid ride to and from work for the inconvenience of leaving car a second day. Car was fixed to my satisfaction. Pleased with outcome of my experience.

Ja
Review №98

Very professional staff and understand the concerns well. Ive serviced my car more than couple of years and happy with their service.

ja
Review №99

Ask for Marc Houle, he’s the man, he’ll get you what you want and when you want it. Great service. Thanks again Marc!

To
Review №100

Robert and the people at McGovern Ford made my vehicle purchase a very positive experience. From the greeting at the door to my final paperwork, everything went smoothly and was well communicated. Thank you.

Information
80 Photos
100 Comments
4.7 Rating
  • Address:1212 Westford St, Lowell, MA 01851, United States
  • Site:https://mcgovernford.com/
  • Phone:+1 978-401-9145
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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