Our countertop looks great! Charlie, and Juan did a great job and theyre very easy and relaxed to be around while performing their job. Thanks folks!

Through Lowes and manufactured by Cardinal Kitchens we purchased a long formica countertop made of the finest formica product available and a white marble with black veins look. The formica was beautiful. However, because the countertop was over a certain length, it had to have an added section to complete the run. We also ordered a matching large island top. of the same material at the time. The long top came to us with the added section so far off grain that we now have to cover the added piece with our microwave. I contacted Formica and they said the top could have been matched by using another sheet of the same pattern and finding the section that would have matched. I called Lowes and Cardinal Kitchens to remedy the situation however the President and owner of Cardinal Kitchens was very arrogant and unapologetic and refused to rectify the problem. He said that they do not match patterns that way! Imagine that for a 2400 dollar top! Lowes did give us a rather small rebate on the cost but we would rather have had the problem solved. I will never purchase a top from Lowes again nor refer anyone to Cardinal Kitchens.

The laminate department is very well knowledge this typically one of their employers name Edward great job well done

Worst experience I’ve ever received. Hand selected the slab of granite and sent it to them for fabrication. Upon installation, I noticed the granite wasn’t what I selected. Cardinal Kitchens broke the initial slab and without notifying me, they substituted an alternate slab. Additionally, the granite they attempted to install was broken and therefore sent back. I selected another slab and upon installation, the driver drove off the driveway and broke my irrigation system, dinged the door when entering the room, skufed the wall and broke the the wood joint of the cabinets. It’s been a year and still have yet to address the issues. Definitely worth avoiding and seeking an alternate fabricator.

My countertops came from Cardinal and they had a wide selection of granite to choose from. It was easy to see the characteristics of the stone and the representative helped me select beautiful stone based on my countertop layout. The work was excellent and installation right on time.

Impossible to contact, they simply will not answer the phone or return your call. First appointment to measure for countertop was slated for 45 mins, it took 3 hours. Scheduled installation 3 weeks later, called to confirm appointment (arriving between 2:00 & 6:00) took the day off work, no call no show. Still not resolved. DO NOT USE THIS COMPANY!

UNRELIABLE. RUDE. LAZY. As others have said, this company is absolutely impossible to get a hold of. It took 2 weeks(and me calling multiple times with no response) from them to finally schedule an appointment date, only to tell me that the next available appointment was almost 2 weeks away. And to top it off it would be another 4 weeks before my counter was delivered. This was after I was given a 4 week TOTAL turn around time from the place I purchased from. I was friendly on the phone and got nothing but rudeness from the woman on the line(Sarah). I ended up cancelling my order because I cannot stand to give my business to companies who do not value their customers. I wish Home Depot did not use such an unreliable, rude and lazy company. DO NOT DO BUSINESS WITH THEM.

When the guys parked the truck they ran into my air conditioner mounted on the side of my building. Instead of telling me they moved the truck and finished. I tried to call on numerous occasions with no response. I am very disappointed in the customer service and lack of professionalism. Not even an apology! We ordered through Home Depot and they didnt help matters either. Thoroughly unimpressed

Ive read through all the other reviews and was dreading the experience that i thought was inevitable. I ordered quartz counters through my home depot and had Cardinal Kitchens as the installer. I never had any issues getting in touch with the folks in Louisville, if I had to leave a voicemail I always got a call back later that same day or the next if it was appropriate. We scheduled the install about 2 weeks prior and they never changed it. The installers were a few minutes late but considering the drive and not being the first install it was understandable. Do I wish they could complete fabrication and installation in less than the 5 weeks it took? Sure, but it doesnt sound out of the ordinary for that type of project. The only downside I had was I had asked for the remnants from the slab they used (considering I had paid for the whole slab) but they wouldnt bring them unless I paid an additional charge (which seems to me like paying twice) but other than that I had a pretty trouble free experience.

The people here are very friendly and nice to work with!

I absolutely love my new granite countertops! Even with a few hiccups Monte and Mick make an amazing team and went above and beyond to make my home remodel less stressful. I would highly recommend them to anyone interested in replacing their countertops!

I ordered countertops around the end of June with an initial expected delivery date of July 30th. I was called on July 29th and told that my countertops were on backorder (which is regretable, but understandable given the nature of quartz). The delivery date was then moved to August 13. August 13 came and went without any delivery or call of delay. I called Cardinal Kitchens around 3 on the day of delivery easily 6 times and left a message to ask where the delivery was, and received no reply until the 14th to ask for a reschedule. The representative on the phone claimed that the delivery crew called me several times with no answer, which is untrue because of how easily they were able to get ahold of me on the 14th. Even Lowes (which I placed the order through) had trouble contacting them. To all people considering ordering from this company either directly or through Lowes - dont. Find another company to order from. The customer service is horrendous to say the least.

I just didnt like it at fed everybodys taste isnt the same everybody else might enjoy it

They need an urgent update in everything, old fashioned models, fair prices

I ordered over $4000 worth of Quartz countertops via Home Depot on October 9th. Cardinal Kitchens, Home Depots subcontractor, has been a disaster! First, they wouldnt schedule the measuring. Two weeks later, that was finally done. A week later, I had still not heard from Home Depot or Cardinal about an estimated installation date, so I called Cardinal Kitchens. They said they had just realized they did not know what pattern went where, but I find that hard to believe considering the person measuring was told exactly what pattern went on each section. Today, I finally got a call that they could do the installation on December 6th--despite assurances last week by Home Depot they would be installed by the week after Thanksgiving. In addition to the delays, the representatives with the company are rude if you can even get one on the phone. DO NOT DO BUSINESS WITH THIS COMPANY!

Not even deserving of 1 star!!!! Called me on the 8th of December to install counters on the 20th between 2 and 6 pm. By 3pm on the 20th, Ive still not heard anything so I called to confirm. They confirmed my installation time and said I would receive a call 30 min before they arrive. No call, no show. I call first thing this morning and finally get someone in scheduling only to find out they have a machine down and havent even made the counters yet. It is 4 days before Christmas and I have no counters or sink. And they didnt know this yesterday when I called??????

DO NOT DO BUSINESS WITH THIS COMPANY. If you order countertops from a big box store, ask them if they contract out to Cardinal Kitchens--if so, DO NOT DO IT. This company is literally the worst I have ever dealt with. We ordered countertops from Home Depot and were told Cardinal Kitchens would be handling it. They came out to our house to take measurements and then have not bothered to answer a single phone call, voicemail, email, or message--my husbands Facebook message to their page was read and then marked as unread. Their phone just rings incessantly--no voicemail, no answering service, NOTHING. They are completely irresponsible and should be shut down!!!

Ordered a 4ft x 4ft countertop over 10 weeks ago. Every attempt to call Cardinal will lead you to someones mailbox. Ive left messages in several mailboxes with not one (zero, zip, nada) return phone call. Home Depot uses them and my Home Depot connection calls and says, Cardinal wont return my calls. Completion date for this project was supposed to be, at the latest, 6/20/16. Today is 8/2/16. I still have no idea where the countertop is and when it will be installed. When I purchased 10 weeks ago I paid in full. BEWARE!

Worst Experience I have ever had with a Countertop company, took them 8 weeks to get my order to the job. Communication was the worst Ive seen. I will NOT use this company and will make sure none of my clients ever do.

Horrible communication. Horribly unhelpful landing web page. Horrible phone customer service (especially if you call as closing time nears - expect to just be kept on hold then hung up on). Plan on waiting a LOOOOOOONG time for a counter top from them. I also ordered from Home Depot and wish they would stop using Cardinal as a supplier.

Horrible service, I tried to reach them for a quote and the person on the phone was so rude. I would never get any services from this company again. We are customers and you are not doing free service.

Horrible horrible horrible experience.Do NOT use them!!

I work here

Eh