We had great customer service from beginning to end. The installers were very neat and professional and did a great job. The price was lower than expected also! I will definitely be using River City Flooring for any future needs and will definitely recommend them to my friends and family!

Could not be anymore pleased with our new hardwood flooring. Chris and staff at RCF were professional and very knowledgeable about the products they sell. Any questions or problems were addressed promptly. Bill was the go to person to address any issues. Fortunately, we had none but it was nice to know we had a point person if needed. If youd ever like to just get an estimate they have one of the most qualified and best in the business. Cindy has been measuring and quoting estimates for almost 30 years. I was impressed with just how much she knows about the industry. Lastly, Id like to give kudos to our installer, Jeremy. With slightly crooked rooms to work with Jeremy took the time and had the skill to make it work. Jeremys many years of installing hardwood was evident when the job was finished. Thanks again to all. Oh, I almost forgot, the price was extremely reasonable.

This was my first time having flooring replaced and this service couldn’t have gone this well or smoothly without the help from Skip and Cindy at River City Flooring. These two walked me through the whole process and answered any and all questions for me throughout, it really shows how great these people and business are. I couldn’t be happier with how they’ve transformed my basement!

The flooring I used from River City Flooring was outstanding. I looked at the big box stores for options but the quality and service offered by Chris Brumley and his team were outstanding. I used a 3/8 pre-finished engineered hardwood in a home that I was renovating for our daughter. Of all the things I did to the home (and I spent 7 months renovating this house), the flooring was by far the biggest impact item. I really liked the consistency of the boards also. They all were manufactured well so that the tongue and groove went together seamlessly. My wife and I laid about 1200 sq ft within 5 days. River City has a very knowledgeable staff, they are friendly and they back their products. I will be back!!!

I have used River City Flooring on three separate occasions from refinishing to new hardwood install / stain. Their install and sanding / staining teams were wonderful to work with and took care of everything. They were polite, finished and started on time and most importantly cleaned up at the end of each day. If you are looking for new flooring or refinishing an existing floor I would highly recommend them.

River City Flooring is great to work with. They did a great job installing our first floor flooring ! We have purchased 2 more floors from them since! Good people, good place!

Love my floors. I get many compliments on them.

Helpful and professional staff. Floor is beautiful!

Excellent service during and after sale. Highly recommend!!

I have had an excellent experience with River City Flooring. From the first visit of the salesman to the recent installation completion, I have found all employees to be polite, knowledgeable, and very protective of my home. My situation was a bit complicated, but Skip Sutton took the time to research and find an acceptable solution. All scheduled appointments were met and the installation crew even worked on a snowy Saturday to meet our deadline for the next stage of my project. I would definitely return to River City Flooring.

Chose River City due to their reputation for quality product and skilled installers. The company lived up to their reputation. We were especially pleased with Skip Sutton who kept us informed throughout the process, answering our questions/concerns promptly. He represented River City in an exceptional, professional manner.

This is the second time we have hired River City to do a flooring job for us, and they continue to exceed our expectations. Great communications throughout the process, starting with Skip’s detailed analysis and proposal. Their pricing is competitive and their commitment to excellence - from CDC compliance to ensuring their work site is spotless at the end of every day - is exactly what I look for in a partner. I have to admit that hiring a contractor to do work in my home during a global pandemic initially made me nervous, but the team members always ensured they had masks 😷 in place at our home and worked in a well-ventilated environment. We will definitely be using River city again soon.

River City Flooring was great and provided us with excellent service! I would recommend them to anyone who is looking to get their floors done!

The flooring turned out beautifully. They did a great job working with the brick facade we put in. I really appreciate the guys who did the work. They held furniture up so that I could put felt pads on the bottoms of everything and helped me lift everything and put the room back together.My only issues:They were a bit off on the estimate for putting it in because they didnt consider the trim would take longer to get than the flooring. (small thing)They left a threshold off because they had measured incorrectly.I was contacted by Dana and she kept insisting that I pay before the job was 100% finished, but Dan the sales guy sorted the situation out.

I was very happy with my experiences at River City Flooring, from the initial time spent picking out our flooring, to the install and the clean up each day when installer was finished. I feel that the Installer did an excellent job and was very conscientious and I was well pleased.

What service! After a year since installation, discovered that our gas outlet to our fireplace was covered over. Called Dana at River City Flooring and she had the installer back out within 2 days to correct the problem. They did a great job and handled it in a speedy fashion, even though we were so late in discovering it! We were happy before with our service and product, but we are even happier now!

River City installed our hardwood flooring 5 yrs ago and it still looks great! Weve had plenty of great comments on it and the staff is always helpful when I show up to get my lifetime floor cleaning solution to help keep it looking great. I highly recommend them to anyone looking for flooring for a remodel or a new home. Awesome company!

Highly disappointed with Rivercity Flooring (RCF). The company has a lot of room for growth in customer service and efficiency. Here are the reasons I was disappointed:- The customer has to continuously remind RFC what work needs done on a project and tell them (several times) which areas they forget to do- RFC expects the customer to clean up after their installer- RFC has NO supervision of its installer, so the customer has to become the supervisor- RFC does not communicate with the floor installer or vice versa, again making the customer have to superviseWhen I first met with the people of RCF they were very friendly, responsive, and seemed to go the extra mile which is why I decided to go with them in the first place. I did not know that this stops once the sale is made.The first issue arose after the orders were put in, I was notified the supplier did not have enough of the flooring. I understand these things happen and, while I would have liked to have known this ahead of time, we decided to have the floors laid in two phases.The rest of the issues come up when the floors are laid. RCF has a younger crew of installers who are unsupervised by RCF. At first it did not seem to be an issue until I was told they were done with the first phase. When I looked at the work they had done I noticed they forgot to do entire areas (like my laundry room). When I asked RCF about it I was told RCF just forgot to communicate that. But I had to be the one to voice this as RCF never sent someone over to ensure the quality of the work.In my basement, I found there were exposed wires on the ground where the carpet had been. I had to inquire four times why these were exposed and what would be done with it only to get a call WEEKS later from the installer saying they didnt know what the wires went to and I had to take care of it. All I knew, there werent exposed wires before and there is now. Either way, I had to repeatedly ask about the wires and had I never asked about them, they never would have been brought up.Then when the first phase was done I saw there were huge chips taken out of the paint on my banister along with several scuffs on the wall, both of which I had a painter do a few weeks prior. These were going to be ignored until I asked for it to be fixed.I brought up the fact that there was still a mess of dust left behind by the installers and was informed that it is the customers job to clean up after the installer.As the second phase came about, it became difficult to get RCF to schedule a date to do the install, so I hired someone else who communicates, fixes their mistakes, and cleans up after themselves to professional install the floors.This is the first time I have ever hired a contractor who expects the customer to be a project supervisor.Bottom line, if you want to be a customer instead of a foreman, go with a different company.

Very helpful people. Hopefully their prices are favorable

From the selection process through the installation, River City Flooring is who you need to use for great prices/ service and especially quality workmanship. We have an older home that had the difficult task of matching stains on existing hardwood and the transitions are flawless without a discernible difference between the old and new. Dana/ Ashley/Skip/ Jeremy/ Tom all worked together to give us a home we can display with pride, thank you!!!

River City Flooring and representative Skip provided excellent service and quality workmanship. Would highly recommend and use again.

We were extremely pleased with River City Flooring and will use this company for future flooring. It was a pleasant experience all the way around. I can’t speak highly enough about the installers Andrew and John. They were very nice guys, professional, hardworking and did a phenomenal job. Skip from sales was great also and had quote to me quicker than anticipated. Service Manager Joe was great. Dana from office was.very nice and efficient. Thanks so much! I highly recommend River City Flooring.

Great selection of flooring and customer service!! A bonus of Lifetime door cleaner too! 🙂

Not a better flooring company in this state! We have used them in the past and they never disappoint. Andrew and John (I think was name)- were exceptional- extremely professional and courteous. Super efficient and finished the job meticulously and in record time. Floors are absolutely gorgeous :)

I ordered flooring in December, its now May and I dont have ally flooring. Yet, this company has all my money. I have even had owner Chris involved. Still no resolution. Please go elsewhere.

Very helpful and courtious! I will definitely be returning for my next project.

River City Flooring has been wonderful to work with!! Ashley and everyone on the team goes above and beyond to make sure we’re completely satisfied. We purchased our wood flooring, LVP and carpet from River City and wouldn’t think go anywhere else.

River City is professional and honest. We will be using them again

Very helpful, very knowledgeable and no pressure.

Our contractor recommended RCF Great experience with staff. Very patient and helpful. Took home samples 7 times trying to find a flooring that we liked. We shopped all over Louisville and found a flooring that we loved but was much more expensive then we wanted to pay we took the sample into RCF to see if we could find something like it and to our surprise they said that they could order that flooring. When they came back with the price it was about 30% less than the store we found it. We bought it immediately!!! They made it so easy, no pressure they just wanted us to be happy with our new flooring

Very friendly and helpful people

Thankful for lifetime supply of Bona Cleaner. Very friendly staff.

River City workers did a great job removing old carpet, and installing hardwood and stairs carpet. I am very pleased with the outcome. This job required extra unexpected floor prep work to level a difficult hump, and my initial reaction to extra charges was not good. However, after reading the proposal again, it was clear that extra charges may occur if more floor prep work is needed. The workers worked extra long on the area, and now the hump is not even noticeable. Well worth the extra minimal expense. I would definitely use this company again!

River City did an amazing job on our hardwood floors. We had a prefinished hardwood that they sanded down, threaded in new hardwood, and stained. I was worried there would be a distinct difference between the two but they look the exact same! Free floor cleaner is a bonus. Thanks again

My husband and I highly recommend River City Flooring. We had carpet installed in several rooms as well as on our staircase and they did such a fantastic job, we could hardly believe it! Not only that, but absolutely everyone we dealt with from their store to their people working in our home, were so very nice and courteous, we really appreciated it. We highly recommend this company.

I cant say enough about River City Flooring! They were absolutely amazing! Shortly after my husband and I purchased our first home together, we hired a subcontractor to refinish our 1920s hardwood floors and the subcontractor severely damaged them. We feared the floors were beyond repair, so we contacted River City Flooring (after numerous recommendations) and they saved the day. Our floors look amazing and we could not have done it without them! Their customer service and confidence they had in their team made us comfortable they could our damaged floors. From their service team to the guys sanding the floors, all of the individuals were outstanding. We will be a lifetime customer of River City Flooring. We highly recommend them!

I contacted River City in a bind during the covid restrictions, needing three bedrooms carpeted in a narrow window of time. They delivered samples to my wifes work, were able to schedule on the day needed, and delivered exactly as promised. The install crew did an excellent job and left everything clean when they were done, even hauling off the carpet I had tore out. I have and will continue to recommend them to others.

The owner is great! We bought our floors in 2015 from River City and they have held up great. We had an issue with our threshold and they came out and fixed with no hassle. I definitely recommend getting floors from River City Flooring as they wont let you down. Family owned and very helpful! Will continue to use them in the future for all our floor needs!

Great experience from beginning to end. Have recommended to friends.

I wish I could give more than a five star rating to River City Flooring and their entire team. I had my hardwood floor refinished, and I cannot sing their praises enough. The job turned out AMAZING. I love my new floors and have River City Flooring to thank. I cannot miss the opportunity to recommend Thomas to anyone looking to have their floors redone. He is a true professional. What I loved about watching the process is, Thomas was meticulous and took great care of my home as well as his own equipment. He was very helpful and took time to answer all of my questions. Again...many thanks to Dan and Thomas for making this a positive experience.

From start to finish, the best experience with home improvement. Dana (office) worked so well with our hectic schedule and was an absolute delight to talk to. Dan was so informative and even made a special trip back to address some concerns we had with the old floor. Suad kept us informed every step of the way and brought our floors back to life!I’m not one to leave reviews, but they deserved it. Thank you so much for making this process so easy!

Our floors look so amazing after River City Flooring worked on them! We are so happy with the results. We are also excited that they provide us with free refills of Bona cleaner to keep our floors looking like new!

Its a shame I can only give 5 stars because I would definitely rate my experience with River City Flooring as 10 star. Everything from beginning to end of the process with our hardwood floor ( Hickory) was perfect. Skip, the representative, was spot on with his advice and service. The end result is worthy of a photo shoot in House & Garden.

I had a wonderful experience with river city. Superb customer service and pricing, and a quality product! I originally thought they only did hardwood, but they have a wide carpet collection as well, and we are so pleased with our selection. We wanted to have carpet installed in a tight window between our closing and moving day for our new home. They were able to accommodate our tight timing and did a great job!

Terrific selection with a variety of price points to work with. Chris, the owner, was extremely helpful when I came in to the showroom to select samples. I was able to take large samples home to see in the space for a couple days in various lighting before making my selection. A fantastic sale price was the icing on the cake! I would recommend and use River City Flooring again!

I cant say enough good things about the entire group! I had been looking for flooring for 2 years. So glad I waited. We are so happy with the service from Pam Head our sales rep. Down to the installers Russ, Marc, and Pat. They work as a team!!! Perfection is what we think. Thank you all so much! What a transformation it made to our home.

Skip has been amazing from the moment I called to get a quote to, following up after my flooring was installed. Great guy! Great service! Veteran friendly! Most importantly, my hardwood floor and carpet look amazing!

Had our basement carpet laid by River City Flooring. The finished product is excellent, much better than we had before. However, most impressive was the responsiveness of Dan (sales professional), Tom (sales manager), and Chris (owner). We had an unexpected installation issue and those gentlemen took responsibility, rose to the occasion, and made it right for us. Businesses are quick to advertise that they stand by their work and wont negotiate or compromise customer service. In the event an issue arises, Ive wondered if those same companies would remain true to their word. This company does! Customer service and consultation was excellent, follow through are equally impressive. We prefer to buy local when possible. River City Flooring beats the price of bigger retailers, with superior service and personal attention. Do yourself a favor and start your flooring search here. You wont have to look any further.

River City Flooring did an amazing job with our home improvement project. Dana, Dan, Andrew and Suad were very patient will us throughout the entire process. An exceptional group with talent, determination and a will to see our project a success, which included added new hardwood to one room, sanding three rooms, stain and seal in only five days!!!! However, Suad took our floors to another level when he “blended” the proper color stains to match our interest and the floors cane out more BEAUTIFUL than anticipated!!!! I WILL recommend to anyone interested in vesting your hardwood flooring project to go see River City and they will bend over backwards to make your project a success.

I attempted to refinish my hardwood floors myself and it turned out to be a disaster. Chris from river city flooring came out quickly when I was requesting quotes. A few others mocked me slightly for how they turned out (too much stain and I didnt wipe it off). Chris was the only one to tell me hey, Ive been here before, too. We can take care of it. Many other flooring companies were giving a 6 week lead time or longer but River City Flooring managed to get me on their schedule within 2 weeks. Amazing. My situation was unique (~400sqft) but it was greatly appreciated.When it came time the professionals were just that: professional. They were always punctual and definitely a master at their crafts (Jerry, Tim, and Jamie). The floors turned out incredible and I couldnt be happier. Ill be using them in the future instead of trying them myself...again.

Exceptional service, from sale to installation! This was the most professional company ever. Every one from the store and sale of the wood floor we purchased to the installation. VERY PROFESSIONAL.

We have bought a couple times from River City Flooring and every time the experience has been amazing! The free Bona refills are an awesome perk too!

River City Flooring products are reasonably priced and the staff is friendly and great to work with. I installed the Mohawk engineered wood floors and my house looks amazing! I love my new floors!! I highly recommend River City flooring

We are so happy with the service and product from River City Flooring! The sales rep in the store was very attentive to what we wanted (and we were very picky,) and found the perfect wood floors for us on only his second suggestion. He was very professional and super helpful. The guys that came to our house to install the floors were equally as impressive! They were so polite and took time to clean up after they were finished. The installation looks incredible! We are thrilled with our experience with River City Flooring. Highly recommend.

Our floor looks great and we are happy with its durability. Our experience with River City from the start was excellent. Everyone we dealt with (sales to office to installers) was informative and accommodating and were just nice people. We love supporting local businesses. We will recommend this business to others and will return when we need another floor. Thanks River City.

Wow they are the best in the state for flooring. I would not hesitate to recommend them for all of your flooring needs . They killed it on my carpet and hardwood

I had a very good experience with River City Flooring from the start. Dana snd Ashley were very helpful and knowledgeable. The floor was installed on the day it was promised. The 2 men who laid the floor arrived promptly and did an excellent job! I would highly recommend River City Flooring!

What a wonderful experience. My floors are beautiful. Dan was very helpful choosing the floor and installation was quick and efficient. I appreciate the work and how efficient they were.

River City did a great job installing our flooring in 3 rooms, a foyer and hallway. They were professional, easy to work with and at a fair price. We had a situation with a counter that no other flooring company in Louisville would work with us on resolving, the sales representative,Pam and the owner came to our home to look at our problem and assured us that the flooring could be installed with no problem and they went so far as to put it inthe contract that they would be responsible to resolve any issues if our problem was not corrected. The team that installed our flooring were professional. worked very efficiently and did a good job. I would recommend anyone to consider using River City for flooring.

We are customers for life. Great Prices and the staff is very helpful. Thanks

I am a remodeler in the Louisville, KY area. I buy my flooring from River City Flooring. Pam has been great to work with. Their selection and pricing have been great as well. In addition, they offer in house installation so if I need installers in a pinch they have me covered. I can’t recommend them enough!

Had a great experience with this company. Chris was great and gave me a great price on my flooring!! Highly recommend getting your flooring here!!

Great selection and service! Everyone who I worked with at River City (in my home and in the showroom) was professional, polite and kind. The installation of carpet on my stairs was a tricky job but the installer spent the time to make sure it was done correctly. The finished product looks great. Thank you all !!

The sales team was helpful and the installers were courteous, fast, and skilled.

I dont often share customer experiences but for River City I feel strongly that others will find our thoughts helpful in making a flooring purchase decisIon. Starting with their showroom selection and staff expertise through installation, were very satisfied. Their installation crew was very professional, knowledgeable and courteous. Being a locally, family owned business they reminded me of that rental car tag line, WE TRY HARDER. Bottom line is I highly recommend considering River City.

Not enough good to say about River City Flooring. Price beat the competitors. Scheduling faster than competitors. Install crew was nothing but polite, courteous, and timely. They worked fast and were very thorough, and cleaned up perfectly after they were done. 10/10, A++, would use again in a heartbeat.

Excellent experience refinishing my hardwood floors from getting the estimate, scheduling and the work itself. Everyone I interacted with was helpful. My floors look great!

We had a concern about our existing oak hardwood floor when we decided to completely renovate our kitchen. After the old galley kitchen was removed, we needed to add about 100 sq. ft of flooring and have it match what was already there. River City was able to add the additional flooring, complete with the walnut pegs at the end of each board. The floor matches perfectly and looks like it has always been there. Excellent work!!

This is the best place to buy floors!! I went in not knowing what we wanted and their employee John was very helpful. He told us what was good what wasnt so good, what to stay away from and what to buy. I came out there with the best floor ever!! Will recommend to everyone I know.

Just had entire 2nd floor carpet replaced with hardwood. The folks ( Tom and Chris) at River City were awesome, everything went as planned and the floors look GREAT. Also, the installers did a fantastic job and were very detailed and professional.Overall, if you want a fair price, quality floor and workmanship go to River City Flooring!

My experience has been nothing but exceptional. Chris came to our home to give us a quote and he was wonderful to work with, very professional and informative. Jeremy was our crew leader and his assistant was Dallas - they were both awesome. I am over the moon in love with our floors- they look fabulous. Jeremy had 4 areas that he had to repair due to previous water damage - he is a perfectionist and professional he never once acted discouraged as this did set them back almost an entire day with repairs, he just made us feel as if this was all part of the job, he has excellent customer service skills and Rivercity Flooring is very fortunate to have an employee of his caliber representing their company. I will recommend your company to others. Very happy D. Ramsey

Billy, the owner, and Jeremy, a flooring installer, at River City Flooring were able to repair some damaged boards on my engineered wood floor at considerable savings. All of the other flooring companies that I had contacted said the only thing that could be done was to replace the entire 1,000 sq. ft. floor. Using his considerable experience and expertise, Jeremy was able to repair only the damaged boards. I highly recommend the folks at River City for your flooring needs

Our experience with River City Flooring was a very positive one!! Love the product we chose...it’s beautiful! From sales, to installers everyone was professional and knowledgeable about the floor we chose and what we could expect from start to finish. So happy, we love our new floor!!!

I have nothing but praise for River City Flooring and their staff. We had old carpet removed; hardwood installed; existing wood sanded and the entire floor refinished. This was a big project that took about three weeks. The floors are beautiful!! The old and the new match perfectly. The River City Staff was polite, trustworthy, managed all the details and even texted us photos of the progress. They are the best!

I recently had a bedroom and closet redone with new hardwood flooring to match the rest of my condo, after a major water leak. Dan in sales was wonderful and answered all of my questions, and always got back to me very promptly. He knew I was on a tight deadline to have the work completed since I was listing my condo for sale soon. The floor installers were very professional and did a great job with everything - the new flooring looks fantastic! They also were careful with moving my furniture and making sure nothing was damaged or scratched. Thanks River City!

Did not want to come out and give me an estimate

Friendly, courteous, helpful owner and staff. Workmanship in sanding and staining hardwood was outstanding! Would definitely recommend River City Flooring without reservation.

Great experience, great product, great service

Excellent service and we are incredibly happy with the results. Quality carpet and installation at a very reasonable price. Thank you to Dan Rauch and the whole team for a great experience.

I absolutely love my floor. I was trying to match stairs my uncle built, and Richie helped me find the perfect match. Everything was handled professionally. The work was done in timely manner as promised. Highly recommend.

River City flooring was great. We had carpet replaced and hardwood done. Dan our salesperson was very professional and helpful. All of the workers that came to do the jobs were on time and did a great job. I would recommend River City and we will be calling them for our next flooring job.

Flooring install was excellent, looks great & we are very satisfied. Thank u for a great product

WOW! The floor is amazing! Everyone was so nice and Jeremy did a great job!

Had carpet installation done today by David and Nathan. Really like the job they did. Nice, professional installation. Good Crew!!Friendly and polite on approach.Thanks!

Rivercity Flooring did an outstanding job on our hardwood installation for the entire first floor including the powder room. The staff provided excellent service with prompt arrival each day. From the tear out to the move in, they were available with assistance and professional advice. The entire project was completed during winter weather. The floors were expertly sanded, and the color was applied perfectly. Expert color recommendations matched the cabinets and wall colors. Other decorating companies have remarked on the quality installation after they have seen the results. I highly recommend this flooring company for extensive hardwood flooring projects.

Great and professional to work with. I use them for home and work projects!

My floors are fantastic, great job. Just make sure you take a picture of your food in your fridge/freezer as they will eat your ice cream lol. Wonderful job would utilize again and recommend. Robin Louisville

River city flooring are simply awesome. There installers were experts and professionals. Quick, efficient, and clean, I would highly recommended this company to any one considering new flooring

Great work. Quick quote. Great communication. Very professional. On time. Fairly priced. Quality craftsmanship.

Provided good on 2 different occasions, will use again

We had hardwood floor installed though out our living room, dinning room and kitchen. River city Floors provided wonderful product and service. Tom was knowledgeable about the product choices. From the office, showroom and installers, everyone treated us graciously and provided all the information needed. I was especially pleased with the installers. They worked diligently, skillfully and even did a great job of cleaning up! Excellent expterience.

We had nothing but exceptional service from RCF. They were so quick and efficient in installing our kitchen floor that we called them back to place new carpet in our basement. Both rooms look fantastic!

Did an amazing job matching a new hardwood floor to an existing one. Will definitely use them again. All the people involved were very professional and did great work.

Great pricing and quick and excellent installation. Would recommend River City Flooring for any of your flooring needs.

Chris,Thank you and your entire team for the help in getting my carpeting completed today. Carlos is a gem and is a great reflection of your company and the experience we’ve had as we replaced the flooring throughout our house. Dan, Richie, Dana and your installers have all done a fantastic, professional job and clearly reflects a value set any customer would want to do business with. Thanks again for your help.Greg J. Groleau

The owner, Chris, at River City Flooring is super easy to work with. He has a great selection and fair prices. I highly recommend them and will definitely use them in the future!

Very good! Everything was done in a timely manner. Edin and his crew were very thorough, detailed, respectful, and courteous. Will definitely use River City Flooring again!

Very easy to work with, large selection, very knowledgeable, delivered flooring on time, did expert installing. Will definitely use them again!

Did a nice job with our kitchen flooring and it was NOT an easy install!

Our new floor has totally transformed our home... working with River City Flooring was an absolutely great decision. Could not be happier!