Excellent experience. We recently had all the carpet in our home replaced (approx 1200 sq ft worth). We had a difficult time finding the right color for our home, but Kay helped us pick out the right tone that we were looking for, sticking within our budget parameters. I was worried about the installation because you never know what to expect, but I was extremely impressed with the 2 man crew that installed our carpet. They were extremely professional and clean - and they did the entire job in one (long) day. We will use The Flooring Gallery again!

Caryen Goodman has been great to work with, very knowledgeable and made my carpet and LVP shopping an easy experience.

This store has the rudest people working. Even management. A friend of mine was told that the floor she ordered wouldn’t look good in her condo when it arrived there. So she had then take it back. They kept her $3000 deposit for 6 months and finally returned a portion of it keeping $1090 for themselves to return it. She never signed anywhere that said there was a restocking fee. Which is 25%. Still not $1090. They basically stole money from her. And were terribly rude in the process. DO NOT SHOP HERE!

A wonderful experience from start to finish! Brandon was fantastic! He really listened to our wants and needs, and found the flooring that was perfect for us. The installers were wonderful as well. Extremely professional, courteous, and made it a point to keep us informed during every step of the process. This entire team went above and beyond. Our floors look beautiful and we could not be more pleased!

Shout out to Margaret at Flooring Gallery who goes Above And Beyond for her customers!! She has been a tremendous help to us as we are getting ready to install new carpeting! She took extremely detailed measurements of our store, and guided us through the different qualities of each style, advised us on colors, and really seemed like she wanted to help us. I am SO impressed with her level of dedication and skill!As a business owner, customers are our lifeblood, and taking care of them and giving them top notch service is paramount. Margaret embodies the best of the best in a consultant, and I truly hope her upper management knows and acknowledges her as such.Update: Brandon took over on behalf of Margaret, and he’s a great guy to help, also!Unfortunately, Flooring Gallery prices came in significantly higher than the other stores (on same product) that I got bids on here in town. Their manager would not match the price from another store, so it was unfortunate I had to go elsewhere. However, the service Margaret and Brandon provided was excellent! 😊

My experience with The Flooring Gallery is that they have been wonderful to work with. Positive experience with all of their staff I have encountered. However there has been one particular standout that has made this an exceptionally outstanding experience, and that is Lillian Beck. Lillian has shown she truly has a personal interest in this project and has done the most fabulous job of ensuring timely completion, as well as not just our satisfaction but that we are completely thrilled (which we are!). She has been an absolute delight to work with!

Great selection, great customer service. Affordable prices on product and install labor. Very happy!

We had a great experience and Natalie was fantastic. Our carpet installers were timely,courteous, professional. We love the new carpets.

Professional, convenient and great price! Will definitely be back, thanks again!

Brandon is a good example of a salesman that while obviously working on commission, tries to be helpful whether you are going to make a purchase or not. He appeared to be the only one working, and while he would greet others as they entered the store it was clear that we had his undivided attention. We have yet to make a purchase which is why the store is receiving 4 stars instead of 5. If we decide to buy and are satisfied with the carpet after all is said and done I will update this review with another star.

I have the best experience here! I worked with Brandon, and he was so attentive and intentional about getting me what I needed for my house. I appreciated that he explained where every dollar I was spending went, and that my carpet was installed within a week after picking it out. Thank you so much Brandon!

We have used Flooring Gallery many times. They are always great, and this time was no exception.

We have made 3 or 4 purchases from this store, and we have been extremely pleased every time. On this last purchase, Manny and his hardwood installation team, Carlos and his carpet installation team, Ray, with his prompt and accurate scheduling, and of course, Kay, (we refer to her as our interior decorator!) all worked together to make our project look beautiful. These guys are great, and we wouldnt consider a flooring project without them.

The flooring was delivered on time. Installers did a great job and we could not be more satisfied.

I had a really great experience at The Flooring Gallery after having a not so great experience at another local flooring company. As soon as I walked into the store, Margaret made me feel like she appreciated my business even though I had a small budget. I was really interested in a remnant for my space and with the upcoming sale, it worked out great. Cindy came to measure my space and was very quick and efficient. Once the measurements were back at the store, Margaret helped me pick out beautiful remnants (of amazing quality) for both a bedroom and my basement stairs. The whole purchasing process, once they had my measurements, took less than 45 minutes. Installation was scheduled that day for a future date, and that went so well! The installer called when he was on his way and did an awesome job getting everything done the right way. Couldn’t be more pleased with the quality of the product and the customer service experience that I had.

We were told that the installers would move out and replace the furniture from each of the bedrooms. We moved out the smaller furniture from 2 of the rooms the night before. When they arrived here one guy helped us take out the bed in the master bedroom and that was it. They started working on that room, and after about 30 mins, had the nerve to come out and ask us to move everything out of our sons bedroom so they could work on both rooms together. After the first 2 rooms were finished, they were kind enough to go and take a break until we were able to make some room for our daughters furniture by moving ours back in. They even made sure we had plenty of time to move out all of her furniture before break time was over and they got back to work. After they were finished installing all of the carpet, the one guy did offer to help move stuff back but we declined. We had already done most of the moving work anyway. On the upside, the gentlemen were very polite, they cleaned up their mess, and did an excellent job on the carpet install.

Quick, efficent, and very communicative. Installation was on time and done perfectly! Would do business with you guys again!

The process was perfect from my initial contact to the installation . The Installers did a great job. The Flooring Gallery did a great job and I recommend them fully.

I would give The Flooring Gallery zero stars if it were possible. I cannot imagine a more horrible experience - it has been a nightmare.- We were told the carpet was one price, but charged another, substantially higher, price.- We were told one installation day, then the day before told our carpet was lost.- When they finally did come to install our carpet it had been measured incorrectly (by one of the store’s employees) and did not fit.- When it was installed, it was not done correctly, and several areas could be picked completely off the subfloor.- We ended up with a horrible seam in a terrible spot because of the measuring issue.- The installers walked on my new carpet with muddy shoes on.- The customer service trying to deal with the issues was terrible - and we were only offered a $50 refund - I lost substantially more than that in the several times I had to leave work to try and have the install issues fixed.I truly am not one to complain, but I will not be back to The Flooring Gallery.

Everything went well with the entire process. Kay was very patient with us during the carpet selection process. Installation had a few glitches and they were handled very well. Installers were courteous and thorough. Everything looks good.

The Flooring Gallery carpeted our entire upstairs. They consulted us on the right carpet for our needs both in color and in quality. They didnt recommend the most expensive - they recommended what was right for us! We had such a great experience, we even had them carpet the cabin of our boat! We are very happy with our experience and the carpet looks great.

Awesome experience, our salesman (Brandon) very professional and knowledgeable!

We ordered some laminate for a new house that was installed last week. Everyone that we worked with was super professional and very helpful. The floors look amazing of course! Ask for Stuart, he is the nicest ever!

Each person I was in contact with from sales to the installer was very helpful and kept their promises.. Very happy with results..

Margaret was very friendly and helpful when picking out the carpet for our house. Even when she was busy, she made sure to take care of each and every customer in a caring way.

The Flooring Gallery was a great experience. The installers did a wonderful job They acted very professional and we’re very considerate of our home We put down a luxury laminate and ran it in the diagonal and it looks awesome!

Staff is the best in town & the most knowledgeable when it comes to flooring. Great selection of all types of flooring. Will definitely use them for all my flooring needs.

Might be the worst company I have ever tried to do business with. They wait and won’t call back to tell you the flooring is backordered. When you call to talk to the store manager they will not return your calls, answer the phone and all the employees want to do is make excuses. I’d highly recommend not doing business with this place.

Lillian and Frank went far beyond my expectations. The carpet looks great.

Thorough and follow up was excellent. Had no problems.

I have had many projects done with the help of The Flooring Gallery. They were helpful, professional and I had a great experience.

Loved doing business with them! Pricing was great, installation was easy and affordable!

Natalie Goodin went above and beyond to ensure customer satisfaction during the building of our new home. From choosing the right flooring for our specific needs to the professional installation, The Flooring Gallery promises clients needs are fully met.

Excellent.

Wood is in

Ive had 2 floors laid by Flooring Gallery on separate occasions, one hardwood and the most recent a luxury carpet. Great costumer service experience, Caryn particularly was so gracious and incredibly patient! Other people I spoke to there were also very nice. There were installation issues with the carpet, and a room had to be redone. Flooring Gallery stood by their work and resolved the issues graciously. I was very impressed by that. I recommend them and would use them again. Great product, local business, and it felt like they really cared about their clients.