I previously had work done on my 1994 Miata at Jim Hendrix with satisfaction and decided to return there when further work was needed. After being there for a few weeks they finally drove her and figured out what was wrong but kept giving me one excuse after another as to why they had not been able to perform the work. They never once called me with an update. I was always the one calling them to get the status of the repairs. There were several occasions when they did not even answer their phone. I would leave a voicemail but never received a return phone call. I was assured on more than one occasion that they would get to her “next” only to call today and be told that they didn’t know how much longer it would be which is when I decided enough was enough. She had been at Hendrix’s for 2 1/2 months.Communication goes a long way with most customers. If they had communicated with me on a regular basis I would have been more informed on how long the actual repairs were going to take instead of stringing me along for months with excuses. They’ve lost a customer but I don’t think they even care based on my conversation with them today.

Great service, they even called when it was taking longer than expected. Ill definitely go there again

Very honest and accurate diagnose of a complicated situation with my vehicle. Highly recommend.

Very honest. I thought something MAJOR was wrong with car. Turns out something pretty minor. Will definitely be back to have my car worked on again. Thanks Jim!

Has kept my dads old truck on the road for years! Wouldnt trust anyone else with our hunk o junk lol

Good mechanic!

Always good service and reasonable prices at Jim Hendrix. I never feel like extra service is being pushed on me. Happy to have found a trustworthy place to take my car.

Great customer service. Fast service and very reasonable prices. Location perfect for me too, takes away stress of a drop off!

Great service and always fairly priced. Love having these guys down the street from me. Only place I’ll go!

Thorough, quick, and friendly service at Jim Hendrix Automotive that doesn’t feel like you or your wallet are taken advantage. Only place we go now.

You dont have to worry about a warranty on service because they do quality work- every time!

Always great service and VERY fair prices!

This is a good shop. Ive used them twice, both times for fairly major surgery on a Japanese Luxury car. I have a technical background and know what Im looking at.

I used to be a mechanic and I have been coming to Jim Hendrix Automotive for 10+ years. I have recommended them countless times and will continue to do so.

I liked the service!

Finally a great mechanic