Always pleased with the customer service, work done and pricing. Very reasonable local family business that I would recommend to anyone.

As far as local mechanics go, the boys at Gates are hard to top.Ive been taking all of my cars for routine service and repairs - big and small - to Gates Automotive for several years now. Theyve taken care of every vehicle thats been in my garage from the family cruiser to my old Honda.They are straightforward, offer a timely/quick turnaround on the work, incredibly professional and have done a tremendous job on all needed repairs. And, not to bury the lede, their prices are always fair.Everyone should have a go to mechanic in their life...and delighted that I have Gates!

Professional, trustworthy, reasonable prices and efficient service

Its decent. Quick turnaround on work, but the most recent experience had me wondering why you would mount two new tires on one side of a rear-wheel drive vehicle?

Best place in town for service and repairs. Great people.

Very trustworthy. They get the work done in a timely manor, all while keeping you informed. Pricing is fair & honest.

DO NOT BRING YOUR VEHICLE HERE!!!!!THE MECHANICS AT THIS SHOP PUT A 30 AMP FUSE INTO A 7.5 AMP PORT AND FRIED MY ENTIRE ELECTRICAL SYSTEM IN MY CAR. THIS CAUSED OVER $12,000 IN DAMAGES WHICH THE OWNER OF GATES THEN DENIED HIS WORKERS DOING AND LEFT ME TO DEAL WITH MY INSURANCE COMPANY.DO NOT BRING YOUR VEHICLE TO THIS SHOP.

My transmission was leaking really badly and I was right there already at the shop so I stopped in. I was then told that they may not get to me till tomorrow. Which I was fine with that. So Ileft the car. Then I Then I received a phone call later in the dayTelling me that the car is fixed then I come pick it up and just needed some clamps and stuff in it would be a $120 so when picked up right as they were closing when less than a block away to get transmission fluid and was informed that they had done nothing basically to my car but charged me a $120 for it its ridiculous

Great customer service👍 plus they are following current safety measures, we are very thankful

Great service and trustworthy team members .diagnosed and fixed my noisey car

Everyone is super nice. Rob provided 5 star service as usual. Ill be back.

Excellent Service!

I had an issue with my Town & Country that the dealer took over 48 hours to diagnose, wanted $1,500 to fix, and didnt even cover all the codes the engine was throwing.I had enough of the dealership, looked for the highest rated local mechanic, and called Gates. They properly diagnosed the problems in only 4 hours and fixed the 2 most important ones by the next afternoon, all for less than the dealer wanted. Theyre well regarded for a reason! Thank you Gates Automotive!

Family owned, these guys are great, and you can trust them

I needed an oxygen sensor extracted when I called them, I had done everything possible to remove it myself, and had already bought the part.I was calling to see if they could remove it, to my surprise they recommended HI-WAY muffler off Cane Run Rd.I went those guys did a great job getting it out and even put in the my O2 sensor.Thanks honesty is a rare commodity today.

I trust Gates automotive to be honest and thorough. No price gouging here.

I didn’t want to spend $800 on tires and related work, but it was needed and I appreciated being able to spend that money with a local family that has been in the community for as long as the Gates have. I’ll be back, for sure, and would rather pay a little more here, than get taken advantage of at the dealership or big name retailer.

Great shop. Ive been to dozens of shops in the past and I can say its rare to find a mechanic that is legitimately trying to help you fix a problem, not just trying to get a sale. Robert was the mechanic who worked on my truck and all I can say is Im very happy with my experience. He was patient, diagnosed the problem quickly, and didnt charge me for some simple fixes he could have charged me for. Not to mention their rates are good. If youre considering Gates I highly recommend going to see Robert.

I brought my car in three times for an intermittent starting issue. They charged me $203.55 to replace a battery; after three visits. Later that evening the car wouldn’t start.Admittedly, the car would always start before I could bring it in. I’m not upset that they couldn’t observe the issue. I’m upset that in two other visits no one ran any diagnostics. They simply started my car. The bad battery is a byproduct of months of hard starting.When I pressed the issue, I was told to bring the car (that won’t start) in so they can put back the now bad battery and refund my money. Not a great experience.

Been going there for years, my car is 28 yrs. old still runs great thanks to Gates.

I feel they were very honest with me and work was completed in a timely manner

Friendly, fast service at a very fair cost. I would highly recommend seeing them for any automotive repair needs.

I had a misfire on a cylinder and no heat in my Taurus. I brought my car to Gates Automotive, because of the good reviews on the internet. The misfire was fixed by replacing the coil pack and it works fine now.Unfortunately the heater was not fixed. They flushed the heater core the first time with no effect. I called them and told them that I still have a lack of hot air and that I can smell a sweet and stinky air (coolant) now. So I had to bring my car in and the flushed and charged me again.Charging me again for the same repair that failed on the first attempt would be okay if the heater would work now. I had health issues due to the intoxication of coolant fumes although I did not use the heater.I was tired of spending more money (already paid more than $ 530) and did just bypass the heater-core on my own. I hope it gets warmer, although I am getting used to drive a car without heater on icy temperatures.Gates Auto made a good first impression, but was disappointing in the end.

Very efficient, fixed my flat tire in 5 minutes for a great price, thanks!

Always very helpful and Gates Chevron. I have known David Gates the owner since 1978. Graduated say next class 82. He took the business over from his father who was also a great mechanic. I took my van in thought the problem was a bad condenser which would have cost about $1,000. David found the real problem, a heating coil. The cost only 360. Gates Chevron is a business you can trust

Ive been to Gates at least half a dozen times between our two vehicles (Honda & BMW). They are always up front and honest about repairs. I never get the feeling they are just trying to create work to make a buck, I think their customer base is so solid they dont need to do that, which says a lot. They are always very communicative and call before they do anything after theyve assessed the problem. Being a woman, I feel like they treat me the same as they would any customer, which is nice because Ive had the alternative treatment at many other automotive places. I would definitely recommend this place to everyone!

The guys at Gates Automotive go above and beyond what is expected. I explained to them that I was getting a low tire light even though my tires were up to pressure. They quickly determined that one of my TPMS sensors had gone bad, and replaced it. I also had mentioned that I had a super slow leak in another tire that others couldn’t find. They found it and were able to fix this as well. I was very impressed by their professionalism, and how upfront they were about everything.

We just took our car here and could not be happier. They fixed our car at a very reasonable price. When we went to pick up our car we had a couple questions about other issues on the car and they took the time to show us the issues and what we could do to fix them. Im never going to a different auto shop in Louisville! I highly recommend them!

They have been taking care of my vehicles and my fathers vehicles for over 30 years. Their good and honest. My favorite example was when my 1996 ford f 250 had a small antifreeze leak. It would have been very expensive to fix. Mechanic Gary suggested try a stop leak product first. That was over 5 years ago and it still doesnt leak. That kind of honestly is why I keep coming back .

Fixed the WRONG priblem on my truck and they stood by their crooked mechanic Steve.Dont go there unless you wanna be took!

Very nice guys, quick service on my flat tires

Okay customer service. I first went through their website for a quote, got a confirmation on the website but not the email confirmation. Had to call to give them the info, asked for 2 quotes on different services but got one. I agreed to the quote because I was desperate and couldnt tow my car anywhere else. Very high cost.

Wonderful owner operator good staff mechanics honest shop

Just that they didnt want to offer service they told me to come back a week later

Great Business. David, Rob, and all the guys are first class. Very professional and knowlegable. I drive from Oldham Countycause their that good.

Always excellent service when I go to Gates, but this last time was even better. I had a flat tire fixed a couple weeks ago. The tire went flat again today so I took it back thinking it might be a bad plug or something. It turned out to be a different hole all together. They fixed it for free anyway on the spot. You just dont get that kind of service anymore. I am glad they are in my neighborhood. Thanks guys.

Fast work, gave me great information, no pressure. So happy we finally found a nice mechanic :)

Gates Automotive will overcharge, upsell, and take excessive amounts of time on even the simplest of jobs.My girlfriend set an appointment for an oil change and brake pads. When we arrived we were told to return in 3 days because they were so busy. We mentioned how we called ahead and the man behind the counter, without checking anything, said they could get us in that day and one person was ahead of us. How they went from return in 3 days to we can do it right now is beyond me.Long story short, we get a phone call SIX HOURS later saying the vehicle is ready. We were quoted at $1,100 for brake pads and given a long list of things that they suggest we have them replace.In addition to that, we were charged over $70 for an oil change. They used synthetic oil without asking and insisted its the industry standard and that our engine required that type of oil. Absolutely incorrect information, and a blatant example of them lying to the face of a customer for profit. In addition to that, they decided to charge us for a new oil filter and washer fluid without asking if we wanted it.I asked the employee why they didnt ask us what type of oil we wanted and he became very agitated and rude. He insisted that Gates is an upstanding company out of nowhere, and when I mentioned that upstanding companies ask customers what they want before they do work on a vehicle he responded with, Well we have good reviews on the web.Absolutely stunned, I told him that I would be leaving a negative review just because of him saying that. I then asked if I could leave the car in their back lot since it took them SIX HOURS to do an oil change and my girlfriend was now at work. He literally laughed and said, As long as you put that in the review. Well there it is, jerk.The complete and utter breakdown of communication for something as simple as an oil change is baffling. I HIGHLY suggest avoiding this place if youre getting serious work done.

I always go to Gates. I trust them completely, They are never dishonest with you or try to talk you into anything you dont need.

Im not very knowledgeable about car repairs, but they are honest, as far as I can tell. The service is responsive. They are reasonably priced. I cant ask for much more.

Quick service

This is a great place with reasonable rates and a knowledgeable staff.

I have been here multiple time and each time I was overcharged and the problems weren’t fixed completely. My car just needed a new $40 computer and they charged me hundreds to fix other things unnecessarily.

Great place, friendly people and competent techs.

Gates always does a great job at a reasonable price. I just wish that they were open on weekends!

Excellent service.

Good assistance

A+++