Awesome service. Was out of town and the team still got us in, took care of our vehicle quickly and out the door in time for our daughter’s next game. Thank you for positive ending to a difficult situation!

Infinity in Louisville, KY really helped me out after I experienced a flat tire after hitting a pot hole.My sales guy, Keith found warranty on my tires for a savings in pricing and they were able to take me in quickly for repair.When I picked up my car, they had vacuumed!I really appreciated that!Thank you Louisville Infinity!❤️

Ian was wonderful to work with. We knew we wanted a CPO Q60 in blue and it was hard to find. We drove from VA to purchase the one they had and Ian made it very easy and fast. We were able to work everything out ahead of time, he had the paperwork ready to go and in 30 minutes we had given them our trade-in and were driving away in our beautiful car! Everyone we had dealings with at Louisville Infiniti was professional and courteous. Great car buying experience!

My boyfriend was looking for an affordable car for us because we just had a kid. Every dealership turned us down because of him just now starting out(credit wise). But Keith here at Infiniti Louisville went above & beyond to get us in the car that we wanted & price we wanted. I highly recommend this dealership, everybody here from the salesmen to the manager was very nice & understanding of our situation. Thank you Keith & Louisville Infinti!!😁

Excitement Service from Anna always friendly and conscientious of your time.Excellent work is always. Go to this dealer! Even calling them its quick.

Anna in service dept. is wonderful. Always greets you by name, explains work to be done, and has loaner car clean and ready. She keeps you informed on the progress like a pro.

Bought a 2015 Chevy traverse three months ago from them. After buying for eighteen grand my steering pump is going out, front breaks and rotors are warn almost eighty percent. There’s a service light for airbag that is electrical and will be $600. I am a disabled woman and thought I was buying a descent used vehicle that has turned into a nightmare. Feel very taken advantage of. Unless your buying a car for $70,000 I would stay away from them.

My experience was simple and easy! I wasn’t pressured to look at any vehicles that I was not considering! Stop by and see Daymond, he’s well experienced at what he does! Thanks again Daymond!

Great service. Appt details and paperwork for courtesy car were ready at arrival. Texts were used to notify of work invoice and car checkup details. Able to approve work and pay by text app. Very secure. Return courtesy car and pickup repaired car was literally 3-4 minutes.GREAT PROCESS IF YOU HAVE A CELL PHONE & TEXT CAPABILITIES.

Had a great experience with Zack. He was very professional and helpful and made it happen for us! We dont feel like we settled at all with our vehicle purchase. We got exactly what we wanted!

Nice and Friendly staff. Their service was way beyond my local Infiniti dealer. It was worth travelling about 130 miles to get our car. They had huge selection of particular model of car we were looking at. And they went above and beyond to answer any questions we had and work with us on our purchase. At no point they were tired of answering our questions. Highly recommend this dealership.

I really appreciate all the efforts made by Anna and Miguel from the service team at Infinity of Louisville to go above and beyond for me as a customer. for my most recent visit, Miguel got me in and out yesterday with a oil change and tire rotation. Quick, professional, and informative. They ran my car though the wash at the end and got its shine back. Looking much better and far less pollinated than before (its springtime in Louisville, Ky)

Infinity always takes care of me when it comes to taking care of my car! Anna is also the best!! Thank you !

I had an appointment for an oil change and tire rotation at 5pm. When I showed up I told the guy and he said “yeah I don’t know how you got that appointment at 5, but we will get you in.” After waiting for a while, the same guy comes to tell me they can’t get my lug nuts off of one tire so they aren’t going to rotate the tires. I asked what I needed to do and he said well we don’t have time today to work on that so you have to come back. I feel as though I was rushed out and I am disappointed that only one of the 2 services I requested was fulfilled.

I’ve never had more email spam than after visiting this location about everything Infiniti. I had come from getting my oil changed and new brake pads and the tech said my oil was bad and I needed new brakes. The receipts were on the passenger seat. Will not be going back and the $95 fee was worth it to know they will lie to your face and waste your time.

Miguel and Anna are the best. They’re the main reason I’m loyal to Infiniti for this and my next vehicle

Louisville Infiniti has been taking care of my service needs since I purchased a G37 in 2016. They have been the most honest and reliable dealership I’ve ever done business with.

Went for an oil change, reasonably fast they didnt take my car until 30 minutes after my appointment time. And it sat over 10 minutes after they were finished until they let me know it was done.service manager was rude.

Great place to buy a car. Very friendly staff and they go the extra mile to make your buying experience great. Natalie Parrish worked with me on line and with me for days getting all questions answered and was super friendly! Thank you all at Louisville Infiniti.

The Service Department at Louisville Infiniti always delivers great work and a best-in-class experience. Ive been taking my vehicles there, no exceptions, since 2017 and I plan to continue. Top-notch service, excellent facilities, great technicians. Anna and Miguel, Service Advisors are second to none. They’ll be upfront with you, in a friendly, respectful, and professional manner.When you bring your vehicle in for service, you know youre working with professionals who know what theyre talking about and really care about ensuring you’re satisfied. I trust everyone I’ve met in the Service Department at Louisville Infiniti. They have integrity.Convenient location if youre anywhere near the East End of Louisville. Its easy to look at their availability to schedule appointments & to reserve a loaner (if needed) ahead of time, even from your phone.

Great service and friendly staff. Always get me in and out quickly and try to make it as convenient as possible for the customer. Thank you! Ann is awesome.

Everyone was really nice, but unfortunately they did not solve the issue with my car. They seemed to identify it correctly but didn’t fix it. The loaner car was really nice, and facility is clean. Hopefully this was just a one off.

II didn’t have to wait very long to hear my car was fine and that I also wouldn’t be charged for my visit.

While driving through KY back to TN I encountered some trouble with a blown out tire. After an awful experience getting tow service to Louisville, I dropped my vehicle off at Louisville Infiniti after hours and was encountered by a service manager, Erin, who assured me they would be able to help out the next day. I arrived the next morning as the service department opened and found another service manager, Miguel, in the process of checking in my vehicle. The tire I needed was in stock, my vehicle was repaired, and I was back on the road in no time. The service department at Louisville Infiniti is a model for what all dealerships should strive to be. 10/10 would recommend.

Loved how professional everyone was. I’m still amazed on how fast everything was! The car is beautiful and clean. Best customer service I’ve had with any dealership in town. Would highly recommend to anyone. Compared to other dealerships they truly were honest about getting me the car I wanted for the best price.

I bought a used SUV from Louisville Infiniti online and had it delivered to us in NC. Despite a rigorous FaceTime test drive and very thorough Carfax report, the truck arrived with a problem that neither the dealership or I had noticed. The leadership team was courteous, prompt and communicative during the discovery process as we diagnosed the problem and they ultimately agreed to put the truck right if I was willing to bring it back to them, which I did. This was our first time buying online and my wife and I were worried about what we would do if a problem was found. It certainly isn’t ideal to have to drive a truck 8 hours for a service visit that lasts three days, and it certainly isn’t typical for used cars to have a problem that requires the kind of maintenance this did to fix, but I couldn’t have been mode impressed with how their entire team handled the situation from start to finish. Car dealers frequently get a bad reputation, but Louisville Infiniti is the exception to that perception. I would buy from them again without reservation. They were great to work with. Thanks to everyone there.

Miguel was great to work with. He had a loaner car ready for me and I was able to drop my car off and be on the road within 15 minutes, which is great. He even got something out of my car that I had forgotten and had it on his desk for me. I appreciate the extra service.

I continue to be a Louisville Infiniti fan. Their customer service is phenomenal and very accommodating.

They got my car done extremely fast, but then acted like they couldnt replace fog lights or Headlights... and told me go to a collision center.

Zack was very helpful and we were very pleased with the whole experience. Would recommend them to everyone.

Great team at Louisville Infinity. Ian with Sales and Cam in finance were great. Whole staff was great. Best buying experience Ive had. High recommend calling these guys with your car needs.

Great experience buying vehicle. Entire staff was very friendly and professional.

Keith was very helpful. He worked hard to find a car that fit my needs and was able to answer any question I had.

Anna (service) always takes great care of me and my vehicle. Whether it is for a simple oil change and tire rotation or something more in depth, I always know that I will get an honest assessment, fair pricing and quick service to get me back on the road. She is simply the best. I have never even had my oil changed on my QX60 anywhere other than the Infiniti service department.

This facility is top notch, I was treated very well, the waiting room has drinks and snacks if u like and my waiting time was short for a oil change and general service.

Anna is always a pleasure to worth with! She is very personable and thoughtful to all customers. Even though the battery was my fault for not driving my car during the winter because I was out of town, Infiniti was able to replace my battery free of charge. I always have the best customer service with them!

Natalie Parrish was by far the best person I’ve ever dealt with, I can’t thank her enough for everything. Truly made car buying feel easy and comfortable, I’d recommend her to everyone! If you need a car Natalie is your person! Thanks again for the best experience I could ask for

It’s always a good experience at my Infinity dealership. Anna is always delightful and takes care of my needs. Thank you to the Infinity team

The way Ms Anna Graff greets and takes care of you personally is very appreciated. She was very knowledgeable about the details of what was wrong with vehicle and took the time to explain things in detail. Thank you.

I always enjoy going here. The staff is always friendly and welcoming. It was so quiet that I didnt want to leave. I dont know if this time they forgot to vacuum or because of the snow they just didnt. I called back before leaving the parking lot but I said oh well and just left. Im sure they would have gladly taken care of it. I just had other things to do. But yea, they always help me in any way they can when I visit.

As always, great service and communication from the service department! Everyone was helpful and got the work done in the expected time frame. They also do a great job with virtual and on line tools making the check in and check out process very efficient.

It was amazing Zack Drove the car to me the very next day. I am very sick and there was no way I was going to be able to pick up the car myself. He really made my day and was so great to work with. Not to mention he called to check up to see how I like driving it

Getting work done was so easy, all online and text to keep the process moving quickly. And completely transparent with cost before making any decisions. Clean courtesy car available to drive while work being done. This used to take hours out of my day with my old car. Infiniti makes it so easy.

Excellent service. Anna Graf does an amazing job and communication is always there. Thanks!

Everything from making an appointment, to driving in for service and getting a loaner was easy! Everyone is courteous and explained everything to me! Great experience!!

Great experience! On time and great results.

Great customer service. My vehicle looked very clean when I picked it up.

I had a wonderful experience at my infinity dealership in Louisville Kentucky. I just went in for a routine all change and maintenance check up and they were fast and efficient and so very friendly

My wife and I just brought a car from here. Natalie was our salesperson. She was amazing. Very helpful and family. It was the best car buying experience we ever have. No pressure no stress. The General Manager was amazing too. When we buy our next car, we will come back here again.

Great job, always go above and beyond!

Complimentary first service was great. They did a thorough check and rotated my tires in a timely fashion and even serviced me when I was 30 minutes early prior to my appointment. Professional and efficient, I will be returning.

I took my FX37 for scheduled maintenance a month ago and told the service advisor to also check for a sunroof leak since the headliner was damp. No leak was found by their techs. Last week, I went to work and returned to find a waterfall streaming inside my car. Infiniti scheduled me the next day and provided a loaner vehicle. While driving to the dealership, the check engine light came on.Luckily I had an extended warranty which covered $2800 of the $3552 repair bill. The sunroof was clogged which required no parts but the water intrusion damaged an electrical module. I dont feel like the initial leak complaint was taken seriously. I was not given an option to clear the sunroof drains, I might have paid to have them checked. Anyhow, my vehicle was repaired sooner than promised but it still has some door lock issues.

I recently went to look for a new car here, upon arriving we were greeted by a salesman named Keith. We began looking around and found the car we wanted to test drive got quoted a price and took it for a drive. We loved the car got back and started the buying process just to find out that the price was over $5,000 more than what he told us to begin with. That’s not even the best part he ran my credit and came back to tell me that my interest rate would be 17% !!!!!!! I may be a young female but I’m not gullible enough to let someone stick me with a interest rate that is way out of reason. The process took a couple hours and was a total waste of time, with the conclusion of them telling me their lenders were iffy on giving me a loan because the only thing on my credit history are student loans. After all was said and done we left because there was absolutely no way I was going to pay 17% in interest on top of them telling me I would have a $700 monthly car payment. The next day up until a week later Keith contacted me saying he was “trying to look out for my best interest and not trying to just make money off me”. Suggesting I lease a car and trying to make it sound better by saying I could get a brand new 2021 off the showroom floor. After telling him I was not interested in leasing and wanted to buy he tried to convince me otherwise. Nothing he suggested was in my best interest and definitely not a 17% interest rate nor a $700 a month car payment. Considering I have 2 kids and a car is not the only thing I’m paying for. I then went on a search for another car finding the same year car with less than 15,000 miles that was a lot cheaper !!!! Oh and not to mention I got a loan through a major credit lender at a 3.75% interest rate paying $360 a month on my car payment !!!! Then to top it all off they reported to my credit that they denied my loan because I didn’t buy a car from them LOL what jokes. Do not do business here they will rip you off to make a little bit of money, don’t walk away run away !!!!

My vehicle needed some warranty work done and Louisville Infiniti went above and beyond to make sure not only my vehicle was taken care but even picked it up from our home in Evansville IN (about 2hrs away)and dropped a loaner vehicle off. I highly recommend their service department! Erin was great to work with and did an amazing job!! 👍👍

Ive been to other dealerships and I have to say my experience at Infiniti was great. My salesman was Ian and he was wonderful. Knowledgeable, professional and polite. He gave me OPTIONS. Other dealerships did not do that. I will definitely be going back there and I love my car!! Ask for Ian! You will not be disappointed!

I highly recommend Louisville Infiniti and Daymond Marks. They were easy to work with and professional throughout the entire process.

Great service, Anna is always a pleasure to work with.

This place was great. Everyone was so professional and polite. I was glad to have this experience with such exceptional people.

Such a bummer!! I cant say that most are any different, but still. They take every advantage of my son, a first time car buyer. The car is nice, and really appears to be in excellent condition. But it is so much more stressful and time consuming than necessary. Id prefer a dental cleaning. I really like the salesman, but the manager was just difficult. Its a used car. Why push the financing so hard? We dont want it. They show a price, but then comes on almost $1,000 of below the line fees. Just tell people the price.

Purchased my new 2020 Infiniti Q50 Red Sport last year and was pleased with the overall service and initially loved my vehicle. I started having issues with tire pressure changes that caused a ride that felt like anything but luxury. I always had it serviced at Infiniti Louisville and just took it in today for an oil change and tire rotation. I have less than 16000 miles on my Infiniti which I purchased new here and was informed that I needed four new tires with no further explanation. This seems ridiculous and after researching it, this seems to be an issue with the Dunlop tires they put on these vehicles. If the dealer knows they are defective, I believe they should be willing to work with their customers that purchase a luxury vehicle product. I will never own another Infiniti period based on my experience today.

Infinity has been my go to service destination for years. I always receive excellent fast service and the associates that work there are truly professional.

Brought in my new QX80 for its first oil/filter/tire rotation. Used express service. Miguel was all over it. The service staff is always friendly and explain everything. They are part of the reason I purchased this QX80 when it was time to retire my old QX80. The lounge is comfy and has good WiFi. In and out in well under an hour. Two thumbs up!

Great people and great service.

If youre looking for the best customer service, go to Louisville Infiniti. I have absolutely nothing but praises to give about my experience there. The staff especially Zach were very helpful, knowledge and willing to get you into the vehicle of your choice. Go to Louisville Infiniti a place of friendly people who makes everyonefeel like they have spent a million dollars. Youll be glad you did.

Great experience! Second time that I have purchased a vehicle from this dealer. Highly recommended. Nick is the best

Natalie was very easy to work with.

Always a fast and friendly experience.

Very friendly and efficient service.

I went in for a simple oil change and tire rotation. They got me in and out in roughly 30 mins from my appointment time. I love the staff and they make me feel welcomed.

Nice people. Assessed my problems quickly and got me out on a timely basis.

Great service provided by wonderful people. I can always count on excellent service when I need it.

I have been part of the Infiniti of Louisville family since 2016. I call them family because they have seen my sons growing up and I have seen their little ones grow!The service department is superb! The employees are up on my services and never try to “sell” me something I don’t need. The maintenance plans are well priced and offer so much! Everyone knows me as soon as I drive in and value me as a VIP! The technicians who work on the vehicles are knowledgeable, honest and get the job done in a timely manner because they value my time. I have never had any problems with the two vehicles I have purchased at IOL and maybe that is because purchase to present, it is the only place I completely trust!If you decide to wait in the lounge, which I almost always do because it gives me a much needed “break”! I refer to it as a lounge because that is what it feels like! From comfortable seating that is spread out, a work station with free wifi, complimentary cold/hot beverages and nice prepackaged bites, you might not ever want to use a loaner vehicle again! During the wait, the service department sends frequent updates via text message to keep me informed on the status. I particularly love this because you are notified that your vehicle is almost ready. This gives me time to gather my belongings and inform my sitter that I will be picking my sons up soon so she can get their belongings together. Using text notifications is time efficient for the customer as well as the service department as a whole. Once the job is complete, everything that took place is reviewed and a copy provided to the customer. You are then escorted to your vehicle which has been washed and given the opportunity to look it over before departing. The service department follows up within approximately twenty-four hours later to ensure that there have been no further issues.Between traveling for work and shuttling my boys around in my QX80, I feel confident and safe! I am confident in the manufacturing of my vehicle, the service department and the technicians because our lives are constantly in their hands.

The people at infinity was very nice and polite.

Easy online appointments...fast, quality service...Anna is exceptional !!!....

They were very clear about the work to be done and the associated costs, gave me a loaner and everything was completed in a timely manner.

Good first service experience at Louisville Infiniti! Anna was good to deal with. Nick Hinton was knowledgeable with the sales process.

Great service!! Anna Graff in the service dept does an excellent job!!

Its a little pricey but a great place to take your vehicle and the people were great 👍

I took my vehicle in for an oil change and tire rotation. Nothing was wrong with my vehicle when I dropped it off. When I returned to pay and pick up my vehicle, they advised me that I had four missing bolts and lug nuts. Two on two different tires. They broke them when rotating tires and blamed me and made me pay to have two hubs replaced. A service went from $80 to $1300 . I felt I was literally being robbed and strong armed. I will never support infinity again.

The service side of Infiniti of Louisville has been absolutely perfect, I have been taking my wifes Q50 to IofL for 4 years now and I have no complaints fast, friendly, and Reasonable.

Everyone from the receptionist to the sales person was exceptional. Christian Hartigan the sales consultant at Louisville Infinity was professional, kind, informative, very knowledgeable and went out of his way for us to make the transition very smooth. When we are ready to make our next vehicle purchase, we most definitely would chose Infinity. Matt and Nick were also excellent team members. They were both extremely professional and help make our experience exceptional!

Louisville Infinit always does a tremendous job. Anna Graff is fantastic.

Excellent Service!!! Steve and his team are professional and explain every issue. I even use Infiniti service for my non-Infiniti second car.

Bought a very cool Q60 Red Sport 400 from Louisville INFINITI. Thank you Brandon for the no pressure sale. I was very pleased with the deal we made and 90% of it was done over the phone. When I arrived to complete the deal Ian stepped in seamlessly and filled in all the blanks. The car was on the showroom floor and ready to go when I came in. Thank you Brandon and Ian for a no stress buying experience.

This dealership went above and beyond. I had an issue with my engine. It was losing coolant. They ran tests and found a major issue. Engine and both turbos replaced without question. It was done in a very timely manner for the amount of work involved, and didn’t cost me a dime.Thank you Infiniti. Go see Nick Hinton if you want an honest deal in a vehicle.

I dealt with Brandon via email and Ian in person. Both were friendly and knowledgeable. No haggling, no let me run in the back and talk to my manager I did have a bit of a wait for the finance manager, though that seems to be the norm with car dealerships. But initially the car I wanted sold out from under me, but they found an even better one at a great price within a day! Overall, very good experience. Thanks!

Louisville Infiniti took care of my car service needs! Very professional and accommodating!

I just had my first service visit with Louisville Infinite and I must say, there is a difference. I’ve always owned a Ford/Lincoln and hated having to get my Vehicle serviced, but this was easy to schedule, quick and the reports are very in depth; not to mention Anna Graff is a pleasure to work with.

KEITH WAS VERY PROFESIONAL I WOULD RECOMMEND HIM TO ANYOBE,,, 10 STARS QLL AROUND

I bought a 2017 Nissan Rogue SV with 30, 000 miles from Louisville Infiniti after having visited several other dealerships for over 3 weeks in search of a pre-owned vehicle. The experience here was very professional and hassle-free, unlike the one I had at the local Nissan dealership who bombarded me with phone calls and texts from 6 different sales people in one day, and tried to sell me a clean carfax Rogue that had been wrecked in 3 different areas.That said, we pleasantly negotiated an agreeable price with my salesperson Natalie, had the car checked out by my trusted mechanic Henry at Toyobrothers, and concluded our purchase within an hour on the following day. Whats most convincing is that this dealership offered me a limited lifetime powertrain warranty on a used vehicle, 3 years (instead of 1) protection on exterior/interior finishes, and free brake pads for as long as I own the car. My mechanic suggested to have the battery replaced and Louisville Infiniti took care of it at no extra charge. They also adjusted a small noise coming the steering shaft. They washed my car before returning it to me. Professionalism, exceptional service, and peace of mind.This is my first time purchasing here and I will definitely come back for my future purchases. I highly recommend coming here if you want an extraordinary experience.

Infiniti was very professional answered all my questions and did a good job with the services they rendered

Both of my Infinitis were purchased and serviced at Louisville Infiniti. They have always been easy and professional to work with. Work on my cars was was completed on time and Ive always felt comfortable with the quality of their work.

Nice people but my problem was not fixed which necessitates another trip.

Great experience.

Nice to see you again.

Had to take the car 2 times for the same problem. 2 tow charges because of mis diagnosis. I had ordered touch up paint. Was told it was available and we could pick it up Was charged for it but never given to us. UnNow well have to make another trip for it. When I got a call the estimate was 210$. Final bill was much higher. Record all the calls you make to this placeIf only we had a choice in Louisville.That was 2 months ago. Today had to take the car in for a tire that seemed to be loosing air. Tires were brought new 2 months back. My daughter was told You caught a nail.. The tire needs to be replaced and there is no spare tire (That was incorrect). At the end of the shift the donut tire was placed and as we we were coming back home the check engine light came on. The car has less than 45k miles on it. 10 miles before the multipoint inspection came with no codes but a suggestion to change the brake pads and Rotors.Be very wary of this place. I was planning on buying a Red Sport but will not consider it anymore. AWD Genesis G90 will be my new toy

Anna and her team are phenomenal!

Anna took extremely good care of us from start to finish as we experienced an unfortunate problem with our Q50 Infinity. We had our Q50 towed from Evansville, Indiana to Louisville KY., on Monday. Shane in towing helped us get our car towed to Louisville(Shane was wonderful just like Anna). Anna took it from there... she notified us when our car arrived at Louisville’s Infinity Dealership later that day. Anna informed us that she would take care of all details, including a Tuesday morning inspection of our car. Anna called meTuesday morning and said that numerous parts had to be ordered and that the parts may not arrive till Friday sometime. She said she would remain in contact with us until our car was repaired. Anna called Wednesday with good news! Our parts arrived earlier than expected, and our car would be ready Thursday morning. Anna greeted us on Thursday, gave us a complete rundown of the repairs and happily led us out to the parking lot where our beautiful Q50 was waiting for us....it was washed, cleaned inside and looking great. I am very very impressed with Infiniti’s outstanding customer service.... Thanks for employees who helped us...Shane initially and Anna took care of everything after the tow. Infinity is a superior car and I love it, but kudos to the unsung employees like Shane and Anna who exemplified professionalism and were there for my wife and me throughout the process. Infinity should be very thankful for these folks who are essential and who complement the outstanding name of INFINITY Thank you Shane and Anna!!!!!!!!

They always take great care of us..... Thanks much The Lightcaps

The service was great. My contact Miguel Leon was outstanding.