I started out as a shopper when it first opened, and then went to work for them not too long after that. Every time I walk in there, Im reminded of how much its changed since then and think about the great people who I worked with. The selection is still awesome, and the service isnt half bad either.

Good selection and well organized. Tasha was super nice and helpful, knew exactly the suggestions to nake and where to find the items we needed.

On October 22 I knew exactly what I wanted to purchase except for the wifi mesh extender. So I purchased what Tasha suggested and its working perfectly. I am not giving a rating of 5 starsbecause my Arlo pro 3 floodlight camera ($199 on sale) and essential camera ($99 on sale) were originally scheduled for delivery/install on October 27 (at time of purchase); however, both were rescheduled to December 24.I was informed of this on October 23!I cancelled my order on October 25, not a happy customer.

Employees are helpful. Usually I just do in store pickup but they have a good selection as well

Bought my first and only laptop here back in 2015 and it lasted me all the way up until this year. Also had bought a external hard drive from there. Was just back in town recently stranded and without a phone and they were nice enough to let me use their phone when they were closing. I actually had to sleep behind their building for a night which was a bummer but I managed. They have a nice quality selection of stuff! Great place to shop!

The salesperson really gave us knowledge about computer and gaming system however I wanted to get a Best Buy card and in order to get one you have to pay a yearly fee and Im not willing to do that but I wasnt told that to after I did the application that there was a fee attached to it so I didnt get the computer very frustrated about that

Fast service and staff were helpful without hovering. I appreciated all of it.

I had a nice person help me pick out a monitor. Went home discovered it was cracked. The exchange was super simple, Dustin even plugged in my new monitor to make sure it wasnt cracked so I didnt have to drive all the way back home to figure it out. Everyone was super nice and very helpful!

Best buy is always a great place to get what you need at a brick and mortar store. They usually have a very wide selection of things, and the staff are as helpful as they can be. Their prices are on-par with other major retailers, and their gome brand is not half bad.

There are very few employees who go out of their way to guarantee great customer service. The rest are ornaments standing around in their respective departments secretly hoping that you dont ask for assistance. Its in your best interest if you were to visit this store is to do your research online beforehand so you can get in and get out. I hope I had just visited during a rough shift, well see.

Have used Best Buy many times over the years. Today 10-20-21 placed a small order online for pickup at St Matthews location. Order was ready in virtually no time. Within an hour, including under 5 minutes in the store, I was back out the door with exactly what I needed to continue my project. Thank you, CSR Sydney, for your fast and friendly help!

They were fast with getting merchandise once I was there..

Bought a Lenovo Laptop Computer with help from Jay. Great sales person. Very knowledgeable with Computers. Recommend you ask for him when looking to buy your next Computer. All staff hear a very helpful and pleasant to work with.

Very helpful staff. We got two phone cases and a surface today. We were able to try the cases and simply leave the phones in them when we decided. We were told the benefits and drawbacks to various items (surfaces, chrome books, MacBooks) to help my son make a decision for college.

Nice recycling options. ♻️

Picked up online order. Was helped and had order in about 2 minutes. Several new to me in store displays.

St Matthews location is the best. Cant remember the two ladies name who helped me. They were very helpful, answered all my computer questions and I left confident knowing that I got the best deal and the best equipment for my needs.

Great service today. Found tha item I needed and at a better price than online.

Awesome clean store. Filled with countless employees who want to help/send you in the right direction. I have bought multiple TVs headphones and other electronics at this location

Extremely helpful and efficient. Honestly easier than comparing reviews online. The guy knew exactly what I was looking for and what would work best with my phone. Price matched Amazon and saved me $45!

I bought a 75” Samsung QN900A. This was my first large investment into a tv. The sales staff expertly guided me through making a fantastic buying process!! Furthermore, Geek Squad were integral in helping solve multiple issues from the manufacturer!! Special shout-out to Alex for being the FIRST person I consult with regarding electronics purchases henceforth!!!

It has friendly staff and thanks to this particular Best buy I was finally able to get my PlayStation 5

This 5 star rating is Specifically for the Greek Squad IN STORE team @ the St Matthews location.. Matt, Anthony and Ben.My sons laptop was shipped off to the repair center. Ill just say the experience with the so-called repair center was Horrible.Long story short the repair center didnt repair anything!! The Gentleman above Especially Matt, noticed that the situation was unacceptable and stepped in and made it right. Thank you so much for your help, and your kindness during my situation...Blessings.

Love this store and the employees particularly the manager really helped me the last time I was there. Plus theres always been a few women that work there who are hot 🔥 along with a few female customers. What else could you ask for?

Busy place, just had to wait a few extra minutes before a cheerful employee brought out my order.

This place is such a joke. Ive been waiting for my laptop to be delivered for over 2 weeks to be told that they cancelled the order so not I have to wait another week for a refund. Almost a month and I wasted my time, money and patience.

Never have a bad experience, never had bad customer service or had questions unanswered!

I havent been to a Best Buy in a long time, but the stores offerings have changed so much that it feels like a glorified cell phone store.

The team here is great! I always thought this location was hilarious by the way it seems to be hidden, Ill never forget the first time I attempted to locate it back in 09! Great store with great service.

Great customer service. Very informative conversation, from one associate, about items from various departments. He made sure we were satisfied before moving on to next customer.

Thank you to Tasha who helped me with a super fast and easy trip and asked my pronouns to make my day! Made me feel very validated.

Went shopping for new cell phone, the staff was extremely helpful and patient.

Didnt get good customer service

We ordered appliances from Best Buy. Models were on floor, price was right, made purchase in matter of minutes. They gave me a delivery date, sent text reminders & called on their way. We had great delivery guys (Erral & Evan). Very kind, respectful guys...had us hooked up & in working order in no time. Took the old appliance away! I will definitely purchase from Best Buy again, theyve got it down right!

Products are top notch, salesman are not. Do your research before buying.

Geek squad were really helpful took care of me in one visit. Apple store said it would take 3 days before they could help me. I was really impressed with the Geek squad.

Ordered a washer / dryer set back in the middle of May to be delivered to my sons home that he bought at the end of June.Excuse after excuse - back ordered, cant find it, sold it to another customer - was given why it wasnt delivered. Finally got a refund from them two and half months after the order took place.Dont buy anything from them unless you can see the product on the showroom or they show it to you in the backroom. Otherwise? Its questionable if you ever will get it.Losers. Wont order anything from them again. Ever.

They never have many Samsung Products or the Accessories to go with them. If they would start carrying those I would shop more there. Im not a fan of Apple Products. But other than that, they seemed shirt staffed and they had to ask other staff where a product might be located in the store. You would assume that a member of the team there would already know where most everything was located. But friendly and helpful and try were quick to help or answer any questions about anything I had questions about. Im pretty tech savvy but not about everything Just yet, still learning about my own phone... Lol

Nice store. Good selection. Friendly staff. I had a problem and the manager bent over backwards to help. This is my favorite Best Buy Store

A place like this can provide a good experience one day, and the opposite the next. Today I was assisted patiently by a knowledgeable and helpful associate who made sure I found exactly what I was looking for. Thank you.

I bought a new tv and Brandon B was extremely helpful. Answered every question I had. If you go there all for him he will help you every step of the way!!

Always has what I need in stock and the employees are wonderful! Will definitely be back for more goodies soon!

AVOID THIS STORE AT ALL COST FOR CAR AUDIO!!!This review, isnt for a one time experience. I believe anyone can have an off day and should not receivea punishment of social media assassinationbecause of it; therefore, I only do reviews after several experiences. I have used Best Buy for installations vehicle audio instalations for the past 23 years throughout Tennessee, Missouri, Wisconsin, and Illinois. And, have received great service from very talented, knowledgeable technicians. This is not the case here.I stopped into get a new radio installed in my vehicle. The two (yes two) technicians working did not know how to install the radio in my vehicle as it comes with optic cables for the speakers. They said come back by tomorrow when the lead installer will be in. I understand that and was ok with doing as they asked. Came back, he did not show up for work and asked me to come back tomorrow. I told them why, as a customer, do I have to continuously waste time and gas coming to the store to simply ask a question.So at this point he gave me the store number and extension to enter and told me to call between the times of 10:30am - 6:30pm. I called for the next three days...he was either not there, as I was told by another technician, or, no one would answer. Finally, I asked if there was any reason that the lead technician could not get the vehicle information and my phone number and call me. Its been two weeks.Why avoid this store: I have been in Louisville for 12 years now. Apparently, this is very common for this store. How do I know this, I posted about this latest experience on my social media accounts where I have over 350k followers, and have received upwards of 150 messages of lackadaisical attitudes and service throughout all the departments at this store. Therefore, it seems to be systemic and this store is horrible.

Tried to call the St Matthews location to confirm stock on an item. evidently the local store no longer accepts calls; instead, theyre rerouted to a national call center. oh well, lack of service = lost sale. best bye-bye.

Ordered 8 yards of mulch. Mulch was delivered & installed very quickly. Mark did a great job for me and constantly kept me in the loop! Highly recommend.

Nice store. Lots of product to choose from.

Was not too impressed with personal customer service after dropping 1700.00

Great location. HUGE selection, well trained staff and great layout. Worth the drive.

They have evolved to compete with Amazon. Ordered a TV on a thursday night and it was there with free shipping the next day by 1 pm. Amazing experience

Bought a vizio TV and service and set up was a breeze. Geek Squad service is great for setting up and handling any problems you may have.

Great response from a sales person in phone section. He was helpful and informative in regard to the information we needed. Really a terrific representative for Best Buy!!!

Best Buy in St. Matthews (Louisville, on Shelbyville Rd) has repeatedly shown great commitment to my informed purchasing, on multiple occasions already this year. Two that stand out:(1) When Geek Squad answered questions that neither T-Mobile nor Sprint had been able to answer, re Android adoptable memory (a feature which, it turns out, Samsung phones do not have), and(2) When I walked up to the Best Buy at 5 mins b4 closing time -- gate already closed -- but I knew what I wanted -- a trackball -- so the supervisor said hed grab it and bring it to the register, if his employee at the gate verified they had it. The employee at the gate proceeded to not only tell what they had in stock, but also, with a product that looked like the best fit (but not in stock), to tell me what other local Best Buy locations had.

It took me a bit to find what I was looking for. I had done my research ahead of time on the website. Based on the available shipping options at this and other retailers online, I realized that I had to buy it locally. I needed a USB to Bluetooth adapter. I literally had to ask three different staff members where the item was the first two told me incorrectly. The third, and I wish I had got his name actually walked me right to it and was extremely helpful. Overall it was a decent experience, though especially considering I was on my lunch break, I had to spend way more time there than I intended to.

Quick service. And lots of items not found elsewhere can be found here

Love the products, but not the people or the prices. Came in for a new remote, and they tried to get me to buy a new TV instead LOL

Customer service was good, they treated me well and were helpful. Would go again.

Helpful, organized. Not always stocked well.. I have to order and have shipped to the store more than finding what I need already in the store. As a whole, good store!

It was a very good experience. They gave me all the information I needed. Would use them again and tell friends how good you are treated.

Very helpful…Geek Squad will be setting up new printer for us. Thank you.🌻

Very helpful and knowledgeable about the camera I was shopping for.

About the best Electronics store in town

The gentleman who helped me was very helpful.

I popped in on my lunch break to pick up a headset for my online meeting. Guy at the door sent me directly to the aisle I needed. A couple workers asked if I needed help. I was in and out in about 10 minutes. Well stocked, excellent customer service, fast checkout!

I purchased a geek squad contract for pc last year. Today I received an email that they renewed it and charged my DEBIT card for 201.00. I did not have the funds for that transaction so now I also have fees. I tried to call Best Buy and Geek Squad are not taking calls right now. Calle 800 Geek # that person put me into automated loop. Tried online chat and they pretty much told me to call 800 # and ended chat 3 times. So I have emailed CEO of Best Buy to let her know they use debit cards w/o notice or permission. Will never shop Best Buy or Geek Squad again.

Was able to pick up online order quickly. Smooth transaction.

I really enjoyed walking into this Best Buy. I found a very knowledgeable salesperson whom I will hunt down next time I go there he was great. He answered my questions, ordered my items and off I went. The only thing that would have been better was if the items had been in stock.

Great store, I was able to check on line and make sure they had what I needed before I even left home. I walked in got what I needed and was on my way within 10 minutes!!!

Staff was very helpful in helping avoid a online scam.

Service was fast friendly and very knowledgeable about car audio when they didnt have what I needed he directed me where i could find it

Purchased several major appliances. Refrigerator was damaged during delivery while the two delivery people were having a disagreement Sept 2020. Reported immediately to Best Buy Shelbyville Rd was told would replace or offered $150 discount..we chose replacement. It has been 7 months and still no resolution even after spending many hours on phone and sending emails. As of today no resolution from store and they no longer take direct calls. BEWARE!!!!

Needed help finding a case for my phone and in seconds flat I had exactly what I needed and was in the checkout lane.Friendly staff and very helpful.

Tried to call the store to discuss my in store pickup and could not get a human being on the phone. Called 3 different times and waited on the phone 20 minutes, each time with no luck. However I switched my order from in store pickup to delivery and promptly received my order within three days. Hopefully, this is not a common occurrence and it is due to the holiday rush.

Pretty goos staff, and half decent prices for a best buy tbh

Ben and Aaron are awesome! They stayed late and went above and beyond to help me with my computer purchase when I thought I left my debit card at home... We all laughed an hour later when I figured out I left it on my dash, but they got the job done which helped me get my work done tonight after my computer Blue Screened. Thanks Ben and Aaron!

This is my Joint here!! The team is always great, professional and very knowledgeable. I am officially a Best Buy superfan!

I went into the store to purchase an extra power cord for my new laptop. I waited 30 minutes before anyone could get to me. Clearly this store needs more help! Horrible service

Very friendly service staff...

Friendly and helpful employees, great deals and wide array of electronics

It smelled like soup in here but I wasnt mad about it. I bought my first TV and it was like stealing candy from a baby. Easy peasy. Now Im gonna go eat soup. Thanks Best Buy.

Great friendly and knowledgeable associates. Quick to help and answer my questions!

Best buy dont take phone calls anymore? Then Im not giving them my money anymore

Went today for a curbside pickup on a 55 LG OLED TV, they came out within 3 minutes, were friendly & professional. No visible damage anywhere. Very satisfied!

I hate this place. But thats just me. Could get anyone to help me get a printer. Finally a guy tried to help that obviously knew nothing about printers. I left.

My last visit to Best Buy was Saturday before last. My granddaughter was shopping for a laptop and I was shopping for a Samsung tablet. I was assisted by the stores Samsung expert, picked out a midrange priced model, and was told it wasnt in stock but could be ordered for next day delivery. Went to the cashier to place the order to learn that it could not be odered. Went home did a little more research to find that model was being discontinued. Very disappointed and wont be back .

The South staff are being trained more on advertising than they are about specifications of equipment. There used to be a place in the world for the tech geek. It was an honored place. But now unfortunately this house associates no more about the advertisements and sales than they know about the actual product that theyre selling. I did find that everybody seemed fairly knowledgeable about what type of product was found where but when told that you were looking for a specific product they told you in the general direction that it was in but didnt offer to help you find it. Even if they were busy talking to their friends.

Simply put, the absolute WORST shopping experience of my life. literally. i scheduled sirius satellite radio installation in december, and now, 6 months and 4 cancellations later, i FINALLY went in to get what was already paid for just to get cancelled on again. and even THAT took 40 minutes. ill never shop at a big box store ever again. its amazon or nothing from now on.

Found what we needed, extra long cable for IPhone and tablet. In and out. Was greeted going in and check out very friendly.

Excellent experience today! Super crowded but they sent ABOVE and beyond and actually fixed another location mistake! Attempted to purchase an Air Pod Pro block from the Outterloop but the Apple Rep was dismissive and clueless. HERE XAVIER was patient courteous and very helpful. This store was great today!

Bro ngl best buy is poppin

The staff is very courtious, knowledgeable, & helpful. I enjoyed my shopping experience.

Per usual, great customer service. Go Best Buy over Amazon!!!

Just went in and got an internet connection went in and out pretty quick they were very nice

Fast pick up 💯order online

So I pull up at 10:45 and they were still closed... ok? I sit around till 11 and go in ant walk straight to the magnolia section. I didnt know the projectors were split between best buy and magnolia but the magnolia rep was very nice and helped me with what he could... he then told me if I wanted any help with the projector I was looking at Id have to get help from one of the reps in blue. Alright. Been there done that. I have walked out of there many times with no help. I look around and everyone is fidgeting with something. Shouldnt they be there to help customers? I walked up and back through the television and audio section and not 1 single person looked like they were trying to help anyone at all!. Last time I was in I had the same experience and was told by a manager that I could ask for a manager to get assistance. Sorry but isnt that what the employees are for? I should not have to speak with a manager to get help. And in fact working at retail I pin this on management! Do you all not train your employees to help customers? Sorry BB. Lost another sale! I was wanting to check out a retail store ask a few questions, get warranty information and all but it looks like Amazon won this sale! I was trying to not click the buy it now button but heym I drove 30 minutes to get to your store and got less help than Amazon would ever give. Not to be rude but I really dont know how this place is still in business... oh. Almost forgot. Walking out the greeter said NOTHING to me I guess because I was walking out empty handed? However he told the gentleman right behind me whom had bought something to have a nice day? I work customer service and I dont care if you buy something or now. You have a nice day!

My go too when I need to purchase new electronics. It’s hard to get help some times but when you do, they always make sure to take care of you.

Geek squad was very helpful

Appropriate PPE followed by employees. We were basically left alone to peruse the isles. When we finally decided to make a purchase I had to have someone called to the area. Person who checked me out didnt seem very friendly.

Great help! Got lots of great electronics and games

Great selection of products, helpful and friendly staff everywhere

I got asked 6 times in less then 10 mins if i needed help when i didn’t very annoying and they never have anything you need