Jeff was great. From start to finish he covered all my needs, listened to me, and even got me rides and a loaner car. He was in contact with me every day about changes or solutions for my car. I appreciate Jeff for all his service. Jeff is a one of a kind and a large asset to the company they are lucky to have Jeff working for them. I really appreciate him for all his help! Thanks Jeff!!!

Best customer service ever, Yulissa Nunez was amazing and so professional. She was great explaining everything to me, step by step. She truly was so helpful. I would definitely take my car there for other services. Thank you for making my experience with Audi Beverly Hills service the best.

George, my advisor, provided exceptional customer service. He was friendly, knowledgeable, and accommodating to my needs. You brace yourself taking your car for service but hands down: this was the BEST experience Ive had in my life!!!Omar, the tech, was also a pleasure. He explained perfectly what my car needed in a way that was easy for me to understand. Going forward, I would like to request him to work on all my cars.The overall service was legit- it was honest, it was quick, and it was painless!

I had a check engine light come on and I wanted to take it to the dealership for diagnostic and repair. I have used this location for my scheduled maintenance in the past (and recently) without issue. This time around, I made an appointment to diagnose but availability was several days out. During that time, my check engine light went away and would not duplicate, despite being on for several days straight. I tried calling to talk about my appointment, but was only every promised call-backs. I never received one. I called every day hoping to get in touch but could never get on the line with who I had my appointment with. Cut to me showing up the day of my appointment. I explain the light has been out but my spark plugs were never replaced and I still wanted that done. They tried to convince me to get a diagnostic done (even though there was no check engine light, so thats a nickel and dime suggestion) and then when I said I wanted my spark plugs replaced, it became a burden. I was all but refused service. A lot of hassle to even get a quote and even then, trying to convince me to not change them, despite them being over due (and not taken care of on previous scheduled maintenance checks). This can lead to further damage of my vehicle to not change them. Its part of scheduled maintenance. I asked to replace the #1 ignition coil to be safe as well, (along with all 4 spark plugs) because my fault code when it was showing was for a #1 cylinder misfire. My service tech could not be more uninterested in doing the work or assisting me with accomplishing it. The day of my appointment, which I scheduled, he convinced me to leave the problem alone and wait until next scheduled service (in 10,000 miles) to take care of it. And when I kept prying I wanted it done, I was told they would have to get a quote and get back to me as it would take a while to do so. I never got a call back (again) and this was a day I went to the service center, and even had a scheduled appointment and still refusal of service. I guess it just wasnt money to be spent or made off the service request. First time ever being refused service at a service center. I ended up getting the maintenance done same day elsewhere without issue. Might have to go back to Keyes Audi and avoid this location, as they do so well avoiding their own clients.

I was due for my 2 year service on my leased Q5 and received a letter from Audi reminding me there would be no cost as it is covered by my Audi Care package and they would come and pick the car up at my home, leaving me with a loaner and then return my card--washed. VERY impressive. And the driver showed up right on time and was very courteous. They kept me informed as to status via several emails. Very happy with this service!!

George Chala my Service Advisor was professional and very helpful. He went through everything that needed to be serviced and also informed me of some issues that needed attention! He also helped me a little bit with the cost because of unexpected problems from the other dealer which I will not mention. Omar the Shop Foreman went above and beyond and even went to my home to help me get my car running so I can go to their dealer. He even made sure to be involved with looking over everything else that needed attention in my car and even worked with George to get me into an emergency loaner car! This dealer is Top Notch and the whole team their including the parts department were very attentive! I will ONLY bring my car to them because of the Great Customer Service as well as the work perfectly performed by them! This is the #1 Audi Dealer in Los Angeles!!! Thank you so much for your help and sense of pride that you guys have offered to me.

Carlos Lazo was very professional with outstanding customer service. Carlos went above and beyond to make sure he explained to me in detail the process of what it took to get my vehicle repaired. My vehicle was completed in a timely manner and made the process very easy. Thank you! Definitely 5 stars!-Alice C

Chris at the Audi Service Center was fantastic. He listened to my concerns and skillfully addressed each, either by explaining the unique features of the car or creating a service request. He was friendly, professional, and helpful.

The diagnostics did take a very long time but maybe due to their covid short staffing. In any event no cost to me under my warranty at least and very professional updates, loaner, etc. (Beautiful new facility. Easy access to the 10)—update now I see on my credit card statement that they snuck a $39 charge that was NOT on my statement, so I am downgrading my rating to one star for fraud

The team at Audi Beverly Hills Service are always so lovely and professional. Hemi was very communicative and kept me up-to-date on when my car would be available following the service. I also love the added bonus of getting an Audi loaner.

Really professional. Great service. Impeccable customer service relation. A real pleasure

I arrived at my appointment time and someone checked me in immediately. Within few minutes my service advisor showed up and got me a loaner car right away. The service is exceptional and professional. Will definitely come back.

I dont want to see anyone else except Jose Virgen moving forward. Ive just not had that kind of service - connection with anyone there like I had with him. He was attentive, on top of everything, took care of my issue and treated me like a person - not a number. Amazing service. Great human. Good job Audi! Thank you Jose!

Carlos Lazo was amazing!! I unfortunately didn’t have the best experience with the manager, but the issue has been “resolved” I highly recommend Carlos, he was very helpful and professional.

I made the appointment for general service about 2 months prior and asked for a loaner car. When I got to the service, they said there was no loaner car available for me. Extremely frustrating. I ended up sitting at the dealership for 6 hours, only to find out that they were going to keep the car due to an oil leak being found and needing time to figure out where it was coming from. I authorized a tracing to find the leak, and thankfully by the end of the day, they had a loaner to offer me so I was at least able to get home. Also lucky I got a loaner because the dealership had my car for a week in order to fix the leak. That seems like a really long time. Last, the service rep tried to tell me that I had to pay for the service, even though I had bought a package last year that covered the service. I had to help him understand the mileage and calendar years, which is not ok - he should understand the information given that he works there. After I helped him understand, he realized I didnt need to pay because it was covered. He also didnt understand the charges for the oil leak. He initially told me the labor from the tracing would go towards fixing the leak. When he called to tell me the price for the leak, I asked if he took out the labor cost and he said he didnt. After going back and forth with him, he agreed to discount the cost for the labor amount - which wasnt really a discount. It was a super frustrating experience and not one that Ive had at this particular Audi service center.

As a Audi owner for 13 years, this is one of the worst experiences I have ever had from a Audi dealership service center. My lead technician was changed 3 times. I was totally dropped and nobody could give me answers due to the lack of organization and communication. My last guy was so rude it was shocking. They called me at 7am (1hr waste commute before work) to pick up my car and it wasnt even finished till 2 days after. The communication between mechanics and the techs is worrisome. I was never rude and always patient, I felt abused and betrayed. I would recommend staying away if you need a diagnostic or anything that requires honesty. I get it, it’s mechanics not hospitality but I expect while paying a premium, to be treated with some sort of respect as a customer. I would however say, the young Woman Angela who runs the loaner car department, was incredible and if this service center wants to get real, they would have more staff with her demeanor and service.

I am always willing to pay more at a dealership for great service and convenience. The BH service department offers neither. I brought my car in for routine oil change and tire service. I arrived on time at 7 am for my appointment and waited 30 minutes before anyone spoke to me, then another 20 in line for a rental car. The drop-off alone took almost an hour. When I returned to pick the car up, I waited another 20 just for them to bring it around, only to realize they hadnt even washed it. I drove home with a dirty car after spending too much for mediocre service. Go elsewhere.

While it was almost impossible to schedule the actual appointment, once I did, they did a perfect job as always. Their online appointment system doesnt work and nobody called me back when I tried to set an appointment up. Also, The phone just rang and rang. I was never able to even leave a voice mail. My service Advisor, Carlos, is great as always.

I had a great experience at the Audi Beverly Hills Service Center. Gustavo Ocana was professional and extremely helpful from start to finish. He was quick to respond, he educated me so I could make informed decisions about my car and he did so with respect and kindness. I would recommend Gus for your Audi needs... he is great!

I can’t begin to express my appreciation of the staff here. Everyone is kind, knowledgeable and goes out of their way to assure every guest has an exceptional experience. I had the pleasure of working with Gus and he made everything easy, seamless and explained everything along the way. I’ll certainly be back!

My brake light came on so I immediately scheduled an appointment with Audi Beverly Hills service center to get it checked out. I worked with an advisor Brandon Scinto who was so helpful and communicative throughout the process. I felt well taken care of and informed, I had new brakes put on the rear wheels and got the car back in a matter of days. So quick and the attention to detail and cleanliness was so appreciated. Thanks for a wonderful auto experience! -Noah

My service advisor Yulissa was exceptional and helped me to get my service done accurately per my expectations. Thank you 😊

I will never take my Audi to another service center again! Not only are they professional but they are also KIND. They went above and beyond to help answer all of my questions and they worked extremely hard to get me into a loaner vehicle when they were already completely out of them by 7am. I truly cannot thank the staff enough. Special shoutouts to Yulissa and Gaby the barista for making my wait time enjoyable and fun.

Quality care and very informative. Honest and helpful! Thank you team for great service.

My consultant Ricardo was great. Made sure i understood my repairs as well as my charges. My only negative was it took way too long to get my car repaired. I brought it in at my 1:30 appt time on Tuesday for its annual maintenance appt and was told it would have to stay until Wed morning due to the mechanics being backed up. Luckily i was given a very nice loaner car. However my car wasnt ready until 4pm Wed and i had to drive in 3hrs worth of traffic to get to work that night 😫. When i booked mt appt i was told it would take 3hrs top. Had i known it would be longer i would have rescheduled. Otherwise the team there is great. So nice and accommodating. Just dont schedule the 130 appt!

I had a great service experience at Beverly Hills Audi! Are used their pick up and drop off option and my car was picked up on time and dropped off on time. Ken, my service advisor, was very communicative and kind throughout the entire process. When they recommended extra work on my car that I didn’t want to pay for at the time he did not pressure me into doing it. He also honored the coupon for my service that I found online without hassle. Overall, the entire experience was great and I would go back to Beverly Hills Audi for service and when I am in the market for a new car.

Best. Experience. Ever! Thanks so much Jose V for all of your help, amazing attitude, and professionalism! Nothing feels better than being in good hands. Thanks so much Jose!

Yulissa was my service advisor and she was great! She was very courteous and professional. She fulfilled her promise to keep me informed while my S3 was being attended to. The post service video was very cool.

I have had truly EXCEPTIONAL service at Audi Beverly Hills. Not only at the dealership, but at the service department as well. Brandon, my service rep, was polite, thorough, listened to my needs/concerns and was able to take care of my tire replacement THAT DAY. I went to another Audi service center that had to order my tire my Audi BH had it in stock. The facilities are impeccable and everyone there that day was a great representation of Audi service and the reason why I stick to owning and leasing Audi vehicles!

I brought my car in for a recalled and everyone there is super nice and professional. The service advisor George Chala help me go through everything including a loner and real time updates very professional service

We took our Audi Q5 2018 in because the annunciation panel displays an error message and the sunroof makes a breaking noise. JUAN MALDONADO told us that there is nothing they can do, and he suggested to talk directly to Audi USA.He mentioned that the sunroof problem is well known due to the loose rivets securing the frame. Rusak told us they never heard about it ( another disastrous customer service)We pointed out in the warranty manual where it says “ dealers must be the link between the client and Audi USA to resolve issues like this one.After he was embarrassed by his lack of knowledge he called “Andrew who is the service department manager to confirm they can look at the car the same day.We drove the car to their service department located at 2340 S Fairfax Ave, Los Angeles, CA 90016. Andrew was not available, (although, Juan told us that he will be waiting for us) and another gentleman named David Cohen took our notes. He was non-challan and did not give any importance to the pictures we provided showing the error.The following Monday we picked up the car and I talked with GEORGE CHALA, the service manager.I asked about the findings, they could not find anything on the car computer. When I showed him the pictures and explain that the car slows down and we were worried about our safety, he said “ god forbid this would happen but if it happens that what you have insurance for”He offered to drive the car 50 -100 miles and see if the problem reappears, when I asked why they didn’t do it already he did not respond.I told him that we have opened a ticket with Audi and he said “ ok, good luck then”No one from Fletcher Jones has contacted us despite several calls. At this point, we dont have any other option than retain a lawyer and pursue legal actions.

Audi prides itself in how it implements technology into its luxury ethos. Its a marvelous execution that has made me a loyal Audi customer for close to 7 years.What they never sell you on is the customer service. It never gets mentioned how accessible, understanding, knowledgeable and personable the staff can be. Im the time Ive come here, Ive never had a complaint and Ive always felt like Ive been taken care of.From minor services to major work, the staff is always communicative and always tries to go above and beyond. Especially, my guy Carlos. Hes the only one I ever have to deal with until billing and hes on top of my car like a personal trainer. We stay in shape because of him and I know my family is in good hands.Thank you.

They didnt have a loaner car avaliable and I got in at 9am for my appointment and waited for 2 hours to get a broke down Nissan sedan. I expected more from a premium tier car service provider.

Wonderful experience using Audi Beverly Hills Service Center for my 10k service. Incredible use of technology throughout the entire experience. Emailed and txts to communicate with your service advisor and status updates. Emailed summary of services preformed including a video by the actual mechanic showing you all the points covered in the inspection.

Everytime its friendly, professional, fast and efficient service with a smile. No complaints here!!

Gus and Jose were nice, funny, attentive and the service was exceptional. Truly unbeatable!! Was almost sad to leave and go to work after they were done!

They did a great job and really went over everything

I made my appointment to have my vehicles 40 thousand miles scheduled maintenance done. My service advisor at Audi of Beverly Hills, Ken Kritzer immediately took care of me. On the day of my service, Ken gave me a loaner Audi vehicle which enabled me to continue with my day. Within a few hours he called me to say that my car was ready to be picked up, and had already been washed. The service at Audi of Beverly Hills is excellent in every sense of the word, they have a great team of professionals who consistently provide fantastic customer service. Ken Kritzer has been my service advisor for several years - Ken is #1. Thanks again, Carmen

It has been two weeks since I brought my car in to the Service Center. It took two weeks to get a diagnostic on my service light. It is now going on three weeks and repair have not been done. Whats more irking to the situation is that I have to be the proactive one to get updates. I was told that my car would be repaired and test drive but then when I contacted Service Center, I was told that repair is not done. To make matter worst, I am paying out of my pocket because warranty does not cover it.Not content with service at all.

The best service in the world. Exceptional Staff.

Jose was just a gem of a human! Appreciated the service and bubbly, positive attitude. Also extremely knowledgable and helpful. Thanks Jose!

Gustavo was my rep. He was very professional and listened to my concerns and attentive with his communication. What i did appreciate, was that he kept me informed about my repairs and updated me on the status of completion.

Very smooth. Everyone professional happy and helpful. I was in and out. They were Straight forward. Thanks Audi.

I have had my 2016 Audi A7 for about 2 years now & this last year of 2020 has been a complete nightmare with the car. In total I brought my vehicle in for mechanical repairs maybe 5-7 times not including regular checks, services or tires. Audi Beverly Hills service center has exceptional service advisors & communicate wonderfully when my car is in their shop, no complaints there.My issue is I brought my car in to be checked on due to extensive shaking, rattling & noises coming from the engine. The time before this I brought it in for the same reasons but Audi care team looked at the car & deemed it not valid under their coverage so it would have to come out of pocket. I obviously disagreed because I know there an issue with my car. I waited another month while the same issues were occurring & this time around they now deemed it valid under warranty coverages. After about 4-5 days of review/ work on the car I go to pick it up. 15 min of me driving on the freeway back home the car creates a loud roaring screech. Initially I thought maybe a tire popped or the engine was experiencing an issue. I pull off to the shoulder of the freeway immediately to diagnose whats going on (totally unsafe life threatening place to be on the freeway) to find out the under car shield was half way off. As if it wasnt put on correctly after the repairs. So now here I am driving back to Audi for them to fix the under car shield because its half way torn off. I get to the service center & they communicate with me itll be a quick & free 15-20 min replacement. In about 5 min of returning they tell me the car is ready to go. I check underneath the car to make sure everything looks right & all they did was rip off the whole shield not replacing it at all. My frustrations are stemming from the belief my car is not getting the proper care when its given to them for a fix. Multiple times I have had to get the same fix for the same issue within a year duration. Its unacceptable & a huge turn off from a luxury car brand.Usually I dont have time, but today I had time.

Terrific service, particularly the service advisor, Yulissa - super professional & on top of everything. Unfortunately, that’s not the case across the board, but perhaps this year will bring positive change where it’s needed at this service center.

It seems as though my original review was taken down. Therefore let me share again.As a young educated woman, there are so many issues with this service center. First, its blatantly obvious this is a mans place with 99% of their service advisors being men. According to their staff, they only have one woman working as a service advisor. They have plenty of women working as the cashiers, secretaries, at car drop-off, but not many in higher positions such as their male counterparts. Its 2021, representation is a thing and so is training in emotional intelligence & inclusion/diversity.Because of their lack of female representation, I was forced to listen to several men mansplain about the vehicle/process.I dont appreciate how I was not told the whole story prior to taking my car into the dealership. I had come after visiting two different mechanics who informed my vehicle engine light was on because of the Intake Manifold. I first called and spoke to Darrell about bringing the car in and if the warranty would cover such issues, he told me it would because thats a mechanical problem however he did not disclose that it would not be covered in the event it was damaged from carbon build-up. Had I known this I would not have come.Second, when I arrived I was set up with Jose Virgen as my service advisor. I told him that the two independent mechanics I took the car to said it was an issue with the intake manifold. He gave me a whole story about how the proof is in the pudding and after they run a diagnosis they will know for sure whats wrong. He told me the diagnosis would be $275 and after its complete we would know exactly whats happening, he even called Audi Pure Protection to ensure my warranty is still intact. I get a call Friday afternoon and he tells me that the car now requires another diagnosis of the engine which is an ADDITIONAL cost of $687.50. In addition, he said that this issue would most likely be cause by a build up of carbon & would NOT be covered under warranty. When asked if he could call the warranty company to verify or ask for approval his answer I can give you the number and you can call. In my last experience with Darrell he called audi pure protection to ask if my broken clock-spring could be covered and they approved. This just shows me Jose was just being lazy & wanted a quick yes or no answer from me so he can tell the mechanics what to do with my car. The fact that the engine requires a separate diagnosis should have been disclosed to me before I even left the vehicle there, I said the issue was the intake manifold and Jose made it seem that the regular diagnosis would cover the engine. Had he told me the true fine print/details that a basic diagnosis is $275 and actually taking a part the engine to inspect the intake manifold would be an additional charge I WOULD NOT HAVE LEFT THE VEHICLE THERE. I feel that this whole situation was a bait and switch.Also, the last time the vehicle was there I was told my serpentine belt needed to be replaced ASAP. However, I never had it changed & ironically this repair recommendation did not appear on the new list of repair suggestions.... Something doesnt add up.I understand that I am a young woman, however Im not incompetent and should not be taken advantage of because of my lack of knowledge or experience with vehicles.Do better. This wont be the last time you hear from me.

Ricardo and the rest of the team were amazing!

Fortunately, Audi makes great car to drive, because I wouldnt want to shop anyplace else for a vehicle. From start to finish, the sales team is genuinely warm and accommodating, well coordinated, and efficient.You leave with a new car and some new friends. Follow up has been equally as pleasant and professional.

Very well managed and customer caring dealership

David awesome 😎 guy to get to your issues and he always over extend service always. 5 stars ⭐️

The leasing process was painless, fast, professional and I was accommodated in every respect - that’s also a reason, aside from the quality of the cars, why I keep going back to that Audi dealer! Thank you!

Ken who runs Service Dept is a wonderful guy who holds his composure while customer freaks out about them wanting to charge 800$ to look at car. 3000$ to fix car light wich i got fixed for 150$ at resedsa auto. DTLA Audi is 1000% better.

I always viewed the Audi brand in the luxury type of cars so I expected the service to be up to par, which was not the case. The cashier was the opposite of what good customer service and professionalism is supposed to represent. Dana (I believe that was her name, I’m terrible with names) was not only rude but was literally on the phone the entire time I was getting “checked out”! I’m not one to write these kind of reviews but the place should be embarrassed on how she deals with customers and represents Audi.

Really amazing customer service! Always fast, friendly and professional! I have been using the dealership since I bought my car. I havent had any problems with the car at all. Service is very excellent and fast! Thanks Audi for outstanding customer service! 5/5 if I could put more Id definitely do it! Great job.

Most of the complaints about this service center are around pricing. Lets start off with Audi is a premium car brand and service at any Audi service center is going to be more expensive than a small mom-and-pop auto-shop. If you want to try and save a buck by all means go to the mom-and-pop shop and not here. And if you think Beverly Hills Audi is going to be the cheapest Audi service center available... think about what you just said.Getting that out of the way, if youre a premium customer that wants your vehicle cared for at the level of excellence an Audi deserves I cant think of a better place to bring your Audi than Beverly Hills. Quality was built into your Audi and part of the reason you got it in the first place. Beverly Hills is a beacon even amongst other Audi service centers in LA county. Ive taken my cars (Ive owned about 10 Audis) to DTLA, Santa Monica, and others, and Beverly Hills Service Center, especially their new facility on Fairfax, is the best. Are they the cheapest? Probably not. But the staff is super professional and excellent. They have taken excellent care of all of my cars and helped me understand what was up when unexpected repairs came up in the inspection.If youre going to cry about a few bucks, go elsewhere. But if you have the money and want to be treated professionally and have your car serviced with excellence I cant recommend Beverly Hills enough. Ive also built a relationship with Carlos Lazo over the years and its nice to know someone every time I go. Hes fantastic.

Ken Kritzer is a wonderful Service Advisor. He had the service performed to fit my schedule. Drop off and pickup were very fast and easy.

I had Yulissa as my service advisor. She was outstanding. She explained, in detail, the problem with my car and exactly how BH Audi was going to repair it. The cost of the repair was reasonable and no up-sale. My car was ready when promised and received a great car wash.I would definitely recommend BH Audi and suggest you request Yulissa as your service advisor.

I have worked with the Beverly Hills Audi service department for about two years on three different vehicles. Their service is normally top notch - excellent communication, professional staff, beautiful facility and reliable service. I trust they will always do good work. I’m not sure what happened this time around.I brought my 2015 Q5 TDI in because the engine was making a ticking noise. They determined it was a leaky fuel injector. Eight days and 155 miles later (!), I get the car back and the aluminum center console is clearly dented and scratched in two places on the drivers side, as if something sharp rubbed against it or fell on it (see photos). When I brought the car back to show the service advisor (Carlos Lazo), he brought out the manager who told me it is the “garage’s policy” for techs never to bring tools that could potentially damage the interior. He said in my case, other than plugging in the diagnostic tool underneath the dash, all the repairs were done under the hood (this is true), so the chances that one of their techs caused the damage were “slim.” When I insisted the damage was not there when I left the car, he called my claim a “stretch” and simply stated “we’re not doing to do anything about this” and walked off. No apology. Nothing. I was stunned, but what really upsets me is the subtle implication that I was being dishonest. The car was in their care for 8 days, driven 155 miles per the service record and neither the service advisor nor the manager were present when the repairs took place or when the tech was out test driving vehicle for such an extensive period of time, probably 3+ hours. How could my service advisor or his manager know what really happened?I believe Audi Beverly Hills Service does make an effort to take care of the vehicles in their possession, which is why I’ve been going there for so long. I trusted them. Having said that, NO garage is perfect. Minor accidents happen and yes, Audi techs do make mistakes and non-engine related items components get damaged. The best service departments are the ones who own up to these mistakes and make things right with the customer. Sadly the service manager at Audi Beverly Hills failed to deliver on this.

Quick, efficient, and thorough. much appreciated, guys. 10/10 recommend

My car was drifting to the right. I was able to schedule a same day appointment. Its amazing that they are open 7 days a week, which is rare for auto places. I had to get a new set of tires and they provided me with a pretty great deal on the tires. Plus I get free rotation every 6k miles. Highly recommend.

Excellent customer service I was very pleased.

My Q3 has an issue where it resets the time and trip odometer if not driven for a few days. I made an appointment Saturday 8:30AM. Right when I dropped my car off, George Chalas came and explained that they don’t have a fix for the issue I’m experiencing right now but will call me back once they do later this year. He then offered to install another software update that was pending, and to also inspect and wash my car for free! I was in and out of drop off in 5 minutes, went hiking in the area, and by the time 10:45 rolled around, George texted me that the car was ready.They sent me a whole video and checklist of the inspection, something I’ve never gotten before at any car dealership. When I picked up the car, it was washed squeaky clean and they even cleaned the interior for me. Thank you so much Beverly Hills Audi and George, will definitely be coming back in the future!!

Great service provided. It doesnt get any better. I scheduled and they delivered. There were also great coupons for Service deals. During these economic times who wouldnt like a discount. Thank you Beverly Hills Audi.

My car is brand new low mileage so I can’t really give a true review. The staff is very courteous and I get a loaner during yearly maintenance checks. However I was charged $11 for the (2-gallons)gas not a big deal but I prepaid $1K for yearly maintenance. I can’t imagine for older cars what kind of charges they incur. I was also offered “tire rotation” for extra $150 oh no thank you.

I was fortunate enough to work with Emerson Molina who was very attentive and extremely helpful. Actually, the service department at BH Audi is the best part of the whole experience of purchasing a car from them.

I like working with Carlos and like the large facility on Fairfax. plenty of space and fresh air. important during covid.

Carlos was so very helpful, as were the rest of the staff I interacted with. He addressed all my questions in a thoughtful and thorough manner. The company also practices COVID safety protocols - full PPE (masks, gloves, sanitizers everywhere) as well as seat and steering wheel covers. There is an outdoor Uber pickup/dropoff area as well.

Carlos goes above and beyond to make your experience exceptional!

Always the best service and a beautifully designed outdoor environment to wait for your car during a pandemic.

All was great per usual. Thanks Gus!

I had a wonderful experience with the Audi BH service department. The pick-up and drop-off service was so helpful and convenient (someone from Audi BH service came to my house and picked up my car for its 2-year maintenance and then returned my car to my house the next day). It allowed me to not have to disturb my workday to take my car over myself. This saving of time and hassle is invaluable!Victor was on time to pick up my car, quick and professional. Yulissa was in charge of my service and was so communicative, trustworthy, professional and easy to work with. I was honestly concerned that somehow I would be ripped off for my 2-year service as that is a general fear I have at any brand car dealership or service department, but I truly felt Yulissa had my best interests in mind and would ensure everything was completed thoroughly but no un-needed services would be added. She even helped me use a discount I had found to make the service a bit more affordable. She mentioned Audi Care but was not pushy about it as she understood that it did not make sense for my vehicle given the 1 year left on the lease and low mileage.There was a slight mix-up in the time to drop-off my car the next day so Angie (who oversees that department) dropped it off herself given my time constraints. This was an example of going above and beyond and putting my needs as the customer first. From start to finish, each person I interacted with at Audi BH service treated me with kindness, respect and professionalism. These little acts by Victor, Yulissa and Angie may seem small or like ‘their job’, but it was such a relief to not have to experience any stress or worry around this process. That is not my usual experience at other dealerships. Well done Audi BH service department!

My A8L is an absolute thrill to drive even after 3 years. The Audi B.H. service center is second to none and are responsible for keeping my car the luxury beast it was designed to be.

Went for service, Yulissa is the best

Carlos and Ivan were quick and professional. I had text updates and even a video of the work done! I got a new 2020 A4 as a loaner and got my S3 back after noticing a drop in level within the same day. Very satisfied with Carlos and his team at Audi Beverly Hills Service!

Unfortunate circumstances last time around. A shame because past visits were great. Stacking it up to catching them on a bad day

Took my car in for a recall issue, great customer service with Brandon.

I brought my Audi Q5 for its 20,000 mile service. Service was great as always, my service advisor, and dealer associate, Daryl Thomas was amazing, above and beyond expectations. He took care of everything flawlessly, from the start of the service to the final payment, with great communication.

I was transferred to parts to buy a supercharger for my Geo Metro, Robert was very knowledgeable regarding this issue. Very professional and kind. Thank you Audi

George Chala is a terrific service advisor. I would recommend him!

George has always been courteous, thorough and professional. We enjoy and appreciate working with him.

Excellent customer service!

Great service. Great people.

Exceptional service, on-time, kept me informed, electronic records sent. Easy to get around!

The owner is right about them delivering 5 star ratings, I wasextremely happy and satisfied with the service and treatmentI received from Carlos, my coordinator . Again 5 stars is my rating !

Daryl was outstanding. He consistently communicated the status of my service.

George is exceptional! Communication is A+! Every single employee is helpful.

The best in Whole word

I recently bought an Audi for Beverly Hills Audi. It was a great car buying experience. Waseem and Jimmy Cahill were excellent closing the deal and answered all the questions I had. I recommend anyone who is looking for an Audi.

I truly have never had a bad experience with Audi BH. They take care of me and my car every time I come in for service. They make everything very convenient. It also doesnt hurt that they have Q8 loaners!

They are really very proffesional and kind.I prefer Audi beverly hills forever.Never go to santa monica auidi !!

Service advisor Carlos Lazo has once again been the key to a service experience that exceeded expectations in every way. Carlos is always professional, kind, considerate, and goes the extra mile. Carlos makes having a car serviced a pleasure, rather than a chore. The pick-up-and-drop off service truly adds value as well.

Ken was amazing with my 2018 Audi A4 very nice guy definitely recommend them for you Audi service Ken was on time and did a wonderful job with a great attitude treated me with good respect every one in this dealership should learn from Ken.

Had tires & wheels stolen off of my 4 month old Audi. George Chala provided great service - he sent someone to put temporary tires/wheels on the car at my home so it could be driven without additional possible damage from a tow, dealt with my insurance, and got the car fully repaired within 2 days - and then delivered it to me back at my home. Thanks!

50K maintenance + replaced coolant pump

Due to Covid, no coffee service. Besides that everything was good. Audi should include tire rotation in Audi care and not charge $130. Loan car was practically brand new. Thank you!

I purchased a new Audi A6 last year and I needed its first service. The vehicle has barely 3k miles. I made an appointment for Saturday morning. I arrived and the shop was mostly empty with few customers as youd expect considering it was a weekend and of course the pandemic. It all went smooth with very little verbal interaction as the advisor prepped my car for getting checked in. I asked the advisor if he could help me set up Audiconnect. He responded no that is something I would have to do with the salesperson who sold me the vehicle. Meaning Id have to go down to Santa Monica Audi and locate my original salesperson from one year ago and have him set it up for me. After a few more questions he brushed me off and told me I could call Audi and have them set it up over the phone. This was not the hospitality one would expect for your first service on a $60k vehicle with a full service contract. I figured its the holidays and a weekend and maybe he just wanted to be home and not at work, so I let it go. Its not a crime to be dismissive and condescending. He walked me over the loaner desk and went on his way. The associate at that counter barely looked up to acknowledge my existence. She told me she didnt have a car for me because I drove an A6. Then she made it seem as if she was pulling strings to get me into a much smaller compact car. I am 62 and I have two children and a wife. It is the weekend so we have some errands to do. I explained to her that the compact car would be too small for my needs and I noticed there were plenty of SUV loaners available. I asked her if I could get one instead of the small compact car she choose for me. She said it was not possible. Her explanation was - if SUV drivers came in for service they will be upset if they dont get the same car they drive. Huh? So she is not going to give me a larger vehicle (even though I brought in a larger vehicle) because there is a possibility that another customer may come or may not come today and if they do come they will get upset if they are not loaned a car equivalent in size to the one they drive?? See the irony? To be clear, I understand it is a courtesy to be offered a loaner vehicle while your car was in service. Its a perk you pay for when purchasing a luxury vehicle. But in her rationale, because I was there first I would have to take the smallest vehicle available as to appease the potential suv drivers that may come in later and demand an equivalent vehicle which she was not offering me. The logic is lacking. And in turn I was denied an equivalent vehicle large enough for me and my family. For whatever reason she made a judgment that she was better off hoarding the 7 + Larger vehicles that were available and offer me the smallest one available, EVEN after I explained I needed a larger one. She disregarded my needs and pulled the compact car out and then explained that my wife was not allowed to drive it. The whole I interaction was somewhat off. Its as if I was being shamed and belittled for taking up the offer of a loaner. She wanted me to be grateful for whatever crumb she decided to throw my way. I opted for UBER to go home, I have not ridden in a Uber since the pandemic began in March. She mocked me and told me all Audi Uber drivers have plexi glass between the driver and the back seat so I would be safe. When the Uber arrived there was no plexi glass. I kindly told the Uber driver I had to cancel as I needed to go back into the shop. I let my service advisor know I would not be leaving my vehicle for service. I left. 45 minutes of my day were wasted and I was treated horribly.

The service at Audi Beverly Hills is exceptional. Easily the best service experience Ive ever had.

My first time coming here after i purchased my vehicle, all I can say Outstanding Service from my advisor George and the stuff.

My service center experience was exceptional. The service personnel were friendly, knowledgeable and efficient. A new loaner car was provided for a day. My vehicle was completed on time and beautifully washed in the process.

Ken has been very good and has exceeded expectations each time. He is well prepared to see me during this time of social distancing and got my car in and out as promised. He has been awesome since car #1. This is car #3.