We just finished a large remodel with Carpet Exchange. They were truly outstanding. I worked with Jon in the store. He not only managed all the ordering and progress reports, but he was a calming influence when tear-outs revealed unexpected problems. He made it possible for me to contract the remainder of the job without losing my mind. I didnt get acquainted with the carpet crew, but they did a great job. We had a few problems with the counter measuring, but they were taken care of quickly. The finished product in the kitchen and bath looks amazing. Then there was Nick and his crew--always on time, daily clean-up, great advice and a flawless finished product. His standard response was No worries. I love that in a contractor. We had new tile, engineered wood, carpet and a new shower, almost 3000 sq ft of flooring, and it all looks great I would recommend Carpet Exchange to anyone starting a construction job

We shopped around for our kitchen flooring; Carpet Exchange had the best price. The customer service was also excellent, kept us informed of the product and installation. The installation was also excellent, the guys were quick and professional. I would highly recommend Carpet Exchange to anyone.

We had such a positive experience with this place!We went to three different carpet stores and this had the widest variety both in designs and in type (polyester, triexta, nylon)The sales associate, Kelley, was very knowledgeable about different types of carpet, price points, and even gave us the idea of going more affordable in our rooms, but more expensive (design, nylon) on the stairs where the carpet would get the most wear and tear.The measurement guy who came was also super nice, in and out in about 10 minutes.Finally the install was amazing. We had three guys working who were the nicest and gave us great advice. Everything was vacuumed and cleaned up afterward and we were left with beautiful carpet!Not to forget to mention that it had snowed that day and the installers actually took our snow shovels from us to help us with our driveway!Attached are pics of our stairs which we absolutely LOVE.

I thought things went well.Very polite guys.Clean up was good insideCould had been better outside where they cut carpet.Wasnt expecting to go out to clean.In all everything went well.. Jo

Bathroom tile install: had a couple of glitches with tile coming from Westminster warehouse but ended up working itself out. Probably caused most grief for me and installers. Installers did a great job (Thanks, Mike and Nick!) I had a little post-install cleanup but I dont mind. Those guys busted their butts to get the job done and its beautiful!

I would give this place 10 stars if I could. I had some vinyl flooring installed at several months ago over some tile and the install of course went great and I wrote a separate review for that. There was one board that became a little loose and within just a few days after my reporting it out they come. They did an amazing job used a new piece of flooring and brought the recess of the grout that was thats underneath this flooring up to the height. Fantastic company and people!!!

I have lived in several different front range communities and when it comes to flooring, the folks at the store in Longmont have been my best experience across the decades and it is so worth the drive from Loveland to experience their level of service and integrity.

Im buying a build to own and was really trying to nail down my flooring. I was given a list of options from my builder for flooring but wanted to actually see it before I said yes to it. I called Carpet Exchange and spoke to Regina. She was amazing and helped me to find exactly what I was looking for. She was SO helpful. Good customer service is so hard to come by anymore. Give that girl a raise!

Superior customer service, including updates on my order, follow up calls after I’d retrieved my order. Exceptional communication and expertise.

We were told one thing and it never happened. She told us that the special order carpet was on hand and should be in the warehouse 5 days maybe 6. She also said that she would be calling us to let us know where the carpet was and when we could pick it up. Well, its 5 days later and tomorrow is Saturday (Installers scheduled for Sunday) and no phone call. We called and she said that it would not be into the Thornton store until maybe Monday. Not only that, but while talking to her she said I wish you people would understand. She said that people have been saying the same thing to her all day. Well, if the common factor in a problem is the same, its safe to say they are the problem. Very very unhappy!

The salesperson was very knowledgeable. He listened to what I wanted and was able to explain pros and cons of carpeting that I might consider. It took little time to make a decision and it was the right one. The installers were on time, even a little early and they worked non-stop to install the carpet. They were courteous, masked, and efficient. Great experience!! Love my new carpet!

The assistant manager is so rude. I asked a few questions and all so could say was ummm I dont dont know. We asked her a few questions about our basement job we wanted to put in lvp. She told us that it was possible. We would need level no matter what. We said we just had it leveled. Im pretty sure she was drunk. Because she said, it didnt matter.. only installers will make it level, they need it level. Only smily will make it level. The way she talked to us was not okay. Again, Im pretty sure she was drunk. She said her name was Sara and she was the assistant manager. I dont5know who smile is but I will not be doing a job with them. That for sure.

I had a problem with the carpet pad feeling uneven. Turns out the padding came from a couple of different rolls. Carpet Exchange had the installers install the correct carpet padding. For my trouble, they gave me a credit and a discount on my future purchase of carpet for the upstairs. The replacement job was done quickly. I appreciated their concern for correcting the pad. The staff was glad to make it right.

Carpet Exchange is THE BEST! We were about to purchase carpet from another company, but they advised us at the last minute that they couldnt install before we were scheduled to move into our new home. We went to Carpet Exchange, and John went out of his way to make the installation happen on time. The installation was great, and we ended up with better carpet at a better price! I wouldnt hesitate to use Carpet Exchange again. Highly recommend!

I got estimates from 4 companies and Carpet had the best price. All the staff are friendly with John taking care of my purchase. The carpet and wood flooring looks great. Liked having one of the bedrooms turned into a wood flooring foster home for cat moms and their baby kittens

We had a great experience with Carpet Exchange Longmont, CO. We put porcelain tile throughout our main living area. We went to Carpet Exchange after the frustrating experience of getting multiple estimates elsewhere. We really appreciated the hands on service Kelly provided and the installation team was prompt, professional and communicative. Their prices were also in line with other quotes we received. We are so happy with the end product. Thank you Carpet Exchange team!

After shopping for new vinyl plank flooring at four other stores, I went here by recommendation from my installer, and this is where I finally bought it. Our salesperson, Kelley, was great to work with, and CE prices were slightly better than others. And there was no shipping fee for the order, a big plus to be sure. They also have a great selection of carpet, although thats not what I needed at the time. As a satisfied customer, Im happy to take the time to write this review.

The experience at Carpet Exchange was phenomenal. From our first stop to complete installation to follow-up everyone was polite and professional. From Jon in sales, measuring and installation great people to work with. Much more in tune with customers and their needs than Home Depot or Lowes. I plan to re-do my bathroom tile soon and will using Carpet Exchange for that. Definitely a 5 star experience.

I had an amazing experience with Carpet Exchange in Longmont from start to finish. Everyone is wonderful. Thank for the new kitchen floor.

I was working with Sarah on my carpet purchase and installation she was so accommodating on the many problems that arose due to COVID. I had my whole house carpeted and two bedrooms were back ordered, so she made arrangements so I could have temporary carpet put in during the back order time. I would highly recommend her for your next carpet purchase because she went above and beyond in my experience with her.

John has been amazing to deal with for our project. We used the core text plus xl fair weathered oak and the customer loves it. They have 5 dogs and this stuff is bulletproof messes clean up easy mud wipes up with no problem. The best part is no scratches from the dogs running and playing on it. Highly recommend this product. Thank you carpet exchange!

We had a great experience at Carpet Exchange a few weekends ago! While checking out the store during the grand opening, we signed up for a raffle. What do you know we ended up winning $600 in rugs! Susan and Kelly helped us pick out some fantastic area rugs that really fit our living room style along with a few smaller side mats. We even got a lovely plush one to spoil the pup with. Thanks for a great shopping experience ladies!

Jon was easy to work with getting things set up and and the installers did a great job. The carpet looks wonderful. Highly recommend.

I had great customer service leading up the install. Kelley was fantastic answering all my questions and working with our situation (moving into a new house). The actual install left us a little less impressed. The installer was supposed to call us before they finished, so we could come look over it. Instead they left without any notification. So we happened to come home and see it was finished and there were a few things we were not that happy about and we would have wanted to talk about. I also thought it would have been at least swept up?

From start to finish the Carpet Exchange team was excellent. We have used them for 2 different projects, and now working on our third with them. I would highly recommend.

I cannot speak highly enough of everyone at Carpet Exchange in Longmont, from management, to the sales staff and the installers.I initially made a significant mistake in ordering a shade of flooring that was way too dark for the rooms in my house ( my own mistake and bad judgement- note to self- never buy flooring without first taking a sample home to check in your own home first). When the installers arrived to fit my new floor and after they had moved all the furniture and hauled out the carpets, I was horrified to find I hated the color of the LVP I had chosen when they started to place it on the floor. I was almost in tears thinking I was just going to have to live with flooring that I hated! The guys were very patient and gracious as I called Carpet Exchange and spoke with the manager John who was extremely tolerant and graciously agreed to accept return of the LVP and allow me to select another color. The installers put all my furniture back and tried to make me feel better, regardless of their wasted morning. From there, John and my sales customer service advisor Sarah helped me on the mission to find the LVP color that I had envisioned and they were reassuring without hesitation, that their ultimate priority was to make sure I was happy with my purchase.After taking MANY samples home to try in the lighting of my own home, I found the perfect floor. The installers came out again yesterday, as cheerful as ever for “ take 2 flooring install” and I am absolutely in love with my new floors.Thank you so much to all in Carpet Exchange with a special shout out to Sarah, John and Smilie the installer. I will be back in the new year to choose carpets for the rest of the house and I’ll be sure to take samples home this time to try before I buy ! 😬Excellent customer service where the customer’s satisfaction is the priority, pricing, timeliness of ordering /arrival of the products, then professional timely fitting, I recommend Carpet Exchange without hesitation.

I needed carpet for the basement in a house I was selling, the flooring was in pretty rough shape. I worked with Susan and picked out a great carpet/pad combo that was in my price range. After that, the measuring and installation went really well and it looks great. The house showed really well and sold in less than two days, I think the basement carpet really tied a bow on everything. Thanks Susan for your help!

We stopped in for a big sale on area rugs. Prices were very reasonable, selection was great and quality was excellent. Lots of other flooring options available for future projects.

Loved our salesperson Susan. Sales prices were good, but they were already sold out of a bunch of stuff. Nice displays and selection.

Our home was in need of a flooring update. The Longmont store had recently opened so I included them in comparing quality and prices with their local competitors. The price we received on both the carpet and COREtec surfaces was lower than other quotes I obtained. Working with Kelley was a delight. She provided some much needed guidance on flooring choices and color. She went out of her way on multiple occasions to answer my questions and adjust the quote based on updated requirements. The customer service at this store was also outstanding! I highly recommend this team and will certainly use them again for future flooring needs.

I had a great experience with Susan and Kelly at the Longmont store. They took the time to help me select some wonderful area rugs and a couple of very nice entry rugs. Their prices are amazing!

Jim took care of everything. They showed up on time and cleaned everything when they were finished, very happy with the professionalism and punctuality.

Think we will have to rekick. Can see seam and is buckling.

Jim and Sarah were great and Jim got me a great price on Coretec floors. I installed myself and couldn’t be happier with the product.

Nickle and dime on carpet install. I was quoted $7500 for 1300 SQFT mid grade carpet.

Friendly helpful staff with lots and lots of carpet choices. This is a new store in Longmont and it is well done.

Employees unfriendly, do not make follow up phone calls....

Perfect