I took my car here this morning to be serviced and really enjoyed the experience! I needed a completely new wheel that had to be ordered so I was driving on a donut for a few days. Thankfully they were able to order the wheel on Tuesday, it got delivered Thursday and I was able to be seen bright and early Friday morning. They replaced my wheel, replaced my key fob battery (which had not been working for years) and even gave me car a nice little car wash. Sara was super nice and helpful! She did not pressure me to fix anything else and gave me an honest timeline when I asked about my brakes and suspensions. This was my first time here but I will definitely go back for my service needs! Thanks again Sara and service staff!

We were in Denver from out of town. Halfway through our trip the check engine light came on the dash along with less than smooth driving. We slowly finished our trip and called Courtesy Mazda that afternoon. Henry and the staff took care of us as we were able to get in the next morning before heading to the mountains the next day. We’re very thankful for Henry and the staff’s work in helping get us safely back on the road.

Tried to test drive an MX-5 with my wife, but they have policies against test drives unless you are absolutely already ready to buy. What a dumb policy, how do you know if you are ready to buy if you don’t test drive! So my wife and I went to McDonald Mazda West, where they promptly invited us to take a test drive in a 2021 RF and were 1000 times more welcoming than this place. We bought the RF from McDonald right then off the showroom floor and will be going down there for service and future Mazda purchases.

Not even 1 star, would be way better to start to my Friday, if me and my brother got greeted and treated like us customers matter! but the staff RUDE, I never been there before and they couldnt even assist us and insure we were taking care off, or made it to the right location,, appointment was set up to bring a car in that didnt even pick up 40 mph, 1 hour away from home to be told I try calling you yesterday to inform we couldnt help you believe me no calls were attempted to the cell the phone and when we called at 8 15 a.m maybe 8 25 a.m WE GOT CONFIRMED COME.BY! There was a miscommunication with their own staff . Thanks for the struggle hopefully next time it would be better for the next customer 🙂, if you had a rough start then coffee could help, and a SMILE AND Great welcome or sorry .

They lied to their own employees about replacement. Imagine what theyll lie to you about about. Small dealership dependent on your trust. Good luck.

Im looking at buying a new SUV at this time and the salesman is great. I visited the store on a Sunday and it was closed at that time. But they have a great selection.

Worst dealership ever!!! I tried to call to get my car looked at that I bought there they kept hanging up, the service department didn’t help me one bit when I explained my issue not to mention when I bought my car the staff was incredibly rude except the sales lady Breanna who was completely amazing

I stopped by to test drive an MX-5 and unfortunately the sales manager has a policy in place that is high pressure and discourages test drives and didnt care at all. I would suggest not wasting your time like I did and take your business elsewhere. I feel for the sales staff whose hands are tied. 🤷‍♂️

Great experience buying a Mazda CX-5. Kevin and Cher were very helpful and straight forward through the whole process. Highly recommend Courtesy Mazda.

They were awesome no pressure just helpful and efficient very courteous and helpful tried to get you the best deal that you were able to get amazing staff we got my deal with nothing down I was still a reasonable reasonable payment good team of employees really very customer satisfied I would recommend them to anyone

I bought my car here a few months ago. I struggled getting a car loan and they helped make sure that I got approved. Since then, the employees, especially Eric have continued to go above and beyond to help me with anything Ive needed.

We have now used Courtesy Mazda a number of times to lease our vehicles and we couldnt be more pleased with the level of service that the team brings. The absolute best rep and person is Art (Arthur) Freeman. He goes above and beyond to listen and understand what his customers need. He is attentive to every detail and request - whether ensuring multiple cars can be test-driven or the contract process can be expedited. Art is truly one of a kind!

Wouldnt buy a used car from them. They clearly dont do any inspections on their used cars. I bought a used Subaru Forester XT at the end of 2019.Started to loose pressure on the turbo. Went to the subaru dealership and found the turbo had been replaced before in early 2019 per the dealership and was installed missing parts. This caused the turbo to wear out prematurely and melt some wires.It wasnt this dealership that replaced the turbo but they clearly didnt do any inspection to make sure the car was not missing parts.

Ive been looking for an suv for over a week been to at atleast 25 big name dealerships, out of all of them I had the best experience here! Aspen was great had everything ready to go before I got there, was more then helpful in the process! The dealership it self seems very Constitution friendly if you know what I man would recommend to anyone!

I brought my Car in to Courtesy Mazda on November 5th for a collision service, and my car sat there for two months. I understand that they had to wait on parts, but the communication was horrible. I was initially told it would take about two-three weeks, and after that time had past and I had not heard anything, I called for an update. At that point, they had not even touched the car and told me it would take a week to get the part in, and another week to service, and it ended up taking two months. I was extremely patient but was very frustrated especially considering I was receiving very few updates from the employees, and each update would contradict the last. There was a problem with one of the tires, and I was already planning on getting snow tires for the upcoming season so I only wanted to fix the bum tire at that time. My agent argued with me and told me that my tires were so bad its not even funny and that they had to change all four tires. I am aware that I am not very knowledgeable on cars and car servicing, and I totally feel like they took advantage of that. I finally got my car back in January, and two months later my tire pops with no sign of any external damage. I try to call Mazda to talk it through with them because I do not feel that my brand new tires that I was pressured into getting should go flat that quick and easy. First, they ignored my email (they acknowledged having seen it on the phone), and when I called they told me that they remembered my car because it was there for so long and that because my agent was out that day, they couldnt help me. Obviously, I should not be driving around on a spare for long so it was time sensitive and I was totally shut down. I have had bad experiences with my agent anyways, and I do not understand why they were the only one in the company who was allowed to help me. I was told my agent would call me first thing in the morning, but to no surprise, I did not receive a call. My boyfriend ended up making the call because I could not deal with this anymore, and he told me that he had a very frustrating conversation with my agent who basically told him its not their problem and who didnt care to help. I am frustrated because they picked the tire for me, and I was under the impression that they were a good tire and very similar, if not the same, to the ones I had on prior. The tires they used were pretty cheap so the initial cost of the set did save me money, but now, considering I am already replacing tires, it is hurting me far more than a more expensive, better tire would have. Maybe I misunderstood, but the fact that nowhere along the process, anyone has been willing to listen to me and my requests, and remedy the situation, is upsetting. I am glad that other people have had good experiences with this dealership; and it is a bummer that mine was so horrible. Hopefully this is the end of my time with Courtesy Mazda and I will use it as a learning experience to never make this mistake again.

Very high pressure and I sat around for at least 30 minutes while they were supposedly apprasing my car. If they didnt have my keys I would have left. No one was wearing masks except for their receptionist, who was the only brightside to my visit here. Aspen was nice and professional through the messages we exchanged.

After doing alot of research on what suv I wanted to buy I chose the mazda cx-5, which I am so happy with !!! But I chose the wrong dealership!!! At first seemed great and helpful but once I was filling out the credit application the car fax on the car was brought out to me and the car had been wreaked ! This was a loaner car they use for the service department had only 5600k miles on it. They calmed they didnt know their own vehicle was wreaked!? They were so upset that we were not happy about this car being wreaked and supper pushy and wouldnt bend on the asking price. Long story short the car is fine and I bought it but will never do business with them again. Also it will take forever to get your financial paperwork .

Worst car dealer EVER. Worst experience EVER in our life ~ Micahel and Olivia lied to us about the price. They told us the car will be $20.000 after taxes in writting and then when we were ready to buy the car the price went to up to $27,000. Do not go there. We went to Sill-TerHar Mazda and they were great.They successfully perpetuated the reputation of horrible service at car dealers. Our son was experiencing his first time buying a car, and we hoped that shady dealers were a thing of the past. Unfotunately these people are keeping the business a horrible experience. Even the manager Brian came out and was rude. Dont waste your time.

We need a new car and have been very happy with every Mazda weve owned. Most of the dealerships however... I was so pleased to have Arthur greet us, listen, explain changes of the new models (about time Mazda!), and did not try any men-in-plaid tricks. I think I can do business with Courtesy Mazda and Im willing to drive up from Denver to do so. Thank you Arthur.

Slippery. Promises made quickly but quickly forgotten.

I recently purchased a used Mazda CX-9 and had a great experience doing so at Courtesy Mazda. Brad was knowledgeable and was quick to help me complete the buying process. They are offering solo test drives during COVID which was appreciated as well as the fact that every was courteously wearing a mask.

No pressure sales, courteous, and professional. Overall, the buying experience was good. There is still room for improvement though. It took over 2hr for the paperwork on a cash sale, that started at noon. Thats a recipe for hangry. Second, the negotiation process is never fun. I much prefer a no-haggle, fees-included price that many places are doing now. Im happy with the car and the price I paid for it in the end though

I recently scheduled a service appointment, which I was unfortunately running late for. I tried to call ahead to ask if they would still be available, but was unable to reach anyone in the service department. I explained my situation to another department (who had redirected my call several times) and she curtly told me to keep trying before promptly hanging up on me, rather than attempting to provide any assistance or appropriately redirecting my call. Very poor customer service.

I am a first time car buyer in college and courtesy Mazda took such good care of me! Plus, I love my car! I have only had one issue with it in the last 10 months! Everyone in the office is so kind and willing to help when needed! The office space is cozy and makes you feel welcome! I recommend this dealer when looking for your next car!

Service staff need to be more friendly with customers, and accept the fact that customers dont want additional services wasnt mentioned on the factory service manual

Very friendly and helpful employees!

Great service

A horrible experience all-around. Hope to never step foot in that place again.

Went to Mazda a couple of months ago for regular maintenance and I thought Min was rude. When my car was finished, I drove home and noticed a set of keys to another vehicle were left inside. Ive been going to Mazda a couple of years now and I feel the customer service has been very inconsistent! They have a lot of staff turnover in the service department. I wont be going back.

Took in my 1993 Mazda MX3 for recall work (replaced ignition switch). They did it in an hour and a half, and called me when ready. I paid nothing, the manufacturer pays it. They washed the car and cleaned the inside. They were friendly and professional. It was a very positive experience.

Terrible service from the service department. They are very rude and untimely. They have many excuses for why my car wasn’t ready and gave me many promise dates. Had the car there four weeks for a simple electrical fix. I had to tell them what to look for and what the problem was. Every time I called they were so rude and disrespectful. Never again.

I bought my first car from here, they really made the buying process easy and fast for us! Waited a little while to write the review after I got it to see how the car was, best car I’ve ever driven haven’t had any problems with it! I live pretty far from the dealership but the drive is 100% worth it! Love my car so glad I found this place!

The service at Mazda was amazing as everyone was friendly and knowledgeable. From the moment Aspen met us at the door she gave us the best customer service. She was so helpful with every step of the process and answered any questions I had. She didnt pressure us in any decisions. Aspen and Amy were fast and efficient as they worked with me on getting a loan for my car. I am so thankful that I went to Courtesy Mazda to buy my first vehicle.

Just moved into the area and was looking for a mazda dealer to do regular maintenance on my Mazda. I made an appointment to have an oil change and tire rotation. I showed at my scheduled time and was told I would have to wait longer because they were waiting for another customer to show. Not one person introduced themselves to me. After receiving my car an hour and a half later, I drove off the lot with my car drifting to left. Returned to ask why and they had zero explanation as to why. Do not go to this dealership!! I will be driving 20 miles to the mazda dealership I previously took my car to to have it serviced for now on.

Service department is excellent I only service my SUV at this location.

This review is specifically regarding the service department. I was contacted multiple times to have my airbag fixed in my Mazda, which I delayed because I was not using it and I didn’t know what practices they had enforced due to the virus. Having been there I now know they do not have anything in place to prevent one from catching the virus. They had no gloves on and they had no masks on and it didn’t appear as if they were practicing social distancing. I will think twice before I do that again.

Adding Karisa as a service adviser was a great move. Karisa is very knowledgeable and professional. Karisa gave all customers detail information on work done when I was there. I was very impressed with her knowledge and expertise and courtesy. I been going to the dealership for over 4 years and their work and cost have always been honest and reasonable. Highly recommend them.

Juan was so great and helped us with all of our needs! We really appreciated his help! Unfortunately we left with a bad taste in our mouth after all was said and done. We had repeatedly said we were not purchasing a car that day. We were only out for the day to test drive a few cars. When We were ready to leave, we felt as though our decision to not purchase that day was not respected. Juan was so courteous when we told him no. But then not only one, but two more gentlemen came to try and convince us to buy. Our 3 month old son was crying because he was hungry and I again explained we were not interested and we needed to get home to feed him. Again, someone came and tried to convince my husband to purchase a car. For these reasons we will not be returning and can not recommend this dealership to any of our friends or family. We would have felt so much more respected and would have been more willing to give our future business if we would have had a simple “thanks so much for coming in today, if there is anything we can help you with in the future let us know”. Rather than having 3 different men trying to convince us we needed a car when we repeatedly said no.

Services is always great! Love to get my oil changed here. I got rid of my 2016 Mazda and hopped into a 2018 Mazda, woo hoo! Everyone is great! Sales team is 5 stars plus a two thumbs up! Had a great experience and looking forward to doing more business with Mazda!

Responsible enough for the sales man (Jamie) but when the sales man called in the manager he was very aggressive and didn’t listen to our goals. Even though we kept saying the we did not find anything we liked and we said over and over we were not buying a car today. He kept pushing us into buying a car that we did not feel comfortable with purchasing. He did not listen to anything we said. Overall a terrible experience

I recommend this dealership to all Mazda owners in Northern Colorado. My favorite Rep. is Karissa at the service dept. She is very attentive and professional. I respect the knowledge she has in mechanics. I also can count on her for tips and recommendations that will keep me safe behind the wheel. Keep it up Karissa!

I have purchased many cars over the years, and hands down our best experiences have been at Courtesy Mazda in Longmont. Most recently, I worked directly with Amy in finance. She went above and beyond and truly is a model for customer service! We have also worked with the service and sales departments and the same has been true all around. I would highly recommend- and our Mazda is awesome too.

I can not remember the guys name but in the car service area this gentlemen was very good and offered me water while I waited which was a first. I think I they re staffed and doing a lot better now. Before the service was terrible and they were very rude before. But service was great and they got me out the time they said they would.

I had my Mazda in for what I thought was bad wheel bearing. The entire service staff was not only flexible with accommodating my late arrival, they did thorough check and ID a tire issue. I even have extended warranty so their honesty was appreciated even though they would have gotten paid for replacing etc. they even followed up to make sure I understood diagnosis etc. 1000% better service than Ftc dealer.

Thank you for all your help!!! SO excited about our new car!

Update: I would highly advice people to go elsewhere. The service center is a danger to the public. Took my car to get seat heater fixed, when I picked it up and left, noticed that the airbag on the passenger side was off even though I was sitting on it. My husband took his car in, asked to get his tires rotated and they said they would and never did. Husband took his car in because of a recall for the seat bracket, which they fixed. Recently he was doing some maintenance on his car and noticed that the airbag wire that plugs into the harness was glued in because the technician broke the clip. So instead of ordering another clip the technician did a cheap fix which could have ended bad if the wire came out. I am done making excuses and taking our vehicles to this location. I will not risk our lives because they cannot do their jobs.I have been very disappointed with my experience. I have had to reschedule appointments with the service department several times due to things that came up. The guy I spoke to from the service side was nice and scheduled me for a different day. Unfortunately he never actually scheduled me in their system. I get that mistakes happen but this has happened to me several times with this dealership. My husband has also had issues with them scheduling an appointment and when he gets there to have the issue fixed as they stated, they turn him away because they need to order parts. The first time it happened with me, they were kind enough to just take me. The next time they couldnt do anything because the right person wasnt there to look at the issue I had with my car. All I got was an apology and a reschedule. I dont live close, its about a 30 minute drive plus the wasted gas and effort, so I was very much annoyed to say the least that nothing was offered to compensate the error they once again made. I hope they address this issue since customer service is high in my book but apparently not theirs.

I had a very poor experience in the days following the purchase of my vehicle. Whoever answers their main line doesn’t take messages, or at least doesn’t pass them along. The rest of the staff I had to deal with would dodge my calls and never answer questions, no matter if they were time sensitive. Really awful customer serviceThe service department on the contrary was great. Reliable and helpful and pleasant to deal with.

Feels a bit strange to be writing a review of a car dealership...I mean, who does something like that? Ha! But we actually had a really good experience here. We walked in knowing they had the car we wanted at a very competitve price, so we might well have made our purchase here irrespective of the treatment we got; however, as it happens, we had a very pleasant experience working with salesman Dave Dewey. After giving the car we wanted a good once over and a test drive, we looked briefly at another car. Then, as we headed out to visit another area dealership, he ran some of the usual salesman games to keep us there and close the deal. His approach wasnt at all aggressive...and we were quite prepared to play along, since it really was a good price and the car we wanted. Thanks to Dave (and to his manager Kevin) for an easy, painless car buying experience.

I bought a used Subaru from Arthur at Courtesy Mazda. He and the entire team were great to work with. They were very straight forward with their prices and I didn’t feel pressured to make a deal that wasn’t right for me. I felt like they actually had my best interests in mind, which was different than the other dealers I visited.

Would highly recommend this dealership to all of my friends and anyone looking for a great product and experience! Art was a great salesman and helped us to get into a car we needed!! Will use this dealership for all future purchases and services!

Karisa was an absolutely wonderful intro to this dealership. It was a breath of fresh air to be treated so well, unlike so many other dealerships out there. My car was serviced in a timely manner with updates given as I needed them. Highly recommended.

Went with my daughter to buy her first car...(car was great)...finance people had no clue, they told her she had extended warranty and gap insurance..she signed dotted line only to have to come back to the dealer 3 weeks later because they said bank wouldnt give loan with warranty..so we filled out new paperwork, the finance people lost her pay stubs, didnt know what monthly payment would be etc etc. Then, after we paid for the tags and taxes...that they specifically said we would get our tags mailed to us before the temp expired- we get notified we have to come back into dealer to get a voucher for emissions because they forgot to perform it before the sale...so we had to take 46 mile round trip ride (third time) to get the emissions test voucher..then make another trip to get the test done..then drive to tag office to get a tag because by now the temp tag was expired while we waited for the tag THEY said we would receive....NEVER again will I deal with this place...nor will I ever give a positive recommendation of Courtesy (oxymoron) Mazda.

Very helpful staff. I worked with Michael. He had the car out and ready. There was no pressure to buy since we were a month out on our insurance check. Great experience. Perfect location for trying out a car.

Update: Courtesy got a new service manager, Henry, who reached out and made things right, so Im upping my rating from 1 to 3 stars. Hopefully he can turn things around there.Courtesy Mazda returned my car with missing parts and a permanent flashing warning light on my dashboard after a tire installation. I highly recommend going elsewhere for service.Courtesy removed three of my tire pressure sensors without my consent while installing new tires on my Mazda 3 - I only found out that theyd done this when I picked up my car and saw the flashing tire pressure warning light on my dash. Karisa in the office told me the sensors were malfunctioning and they had no choice but to remove them. She apologized for the shop’s failure to communicate that with me and then offered to sell me new sensors as a solution. When I pressed the issue further both in person and via two phone calls, Courtesy’s best solution was to sell me the new sensors at cost and waive their labor costs. However, Im not prepared to spend another $200 on car repairs in order to correct their error. I didnt give them a car with a flashing warning light so I dont expect to take one home like that.Courtesy’s next best solution? Karisa actually offered to have the techs “rummage through the dumpster” to retrieve my old sensors and put them back on. I said that would be fine, but apparently trash collection was Friday, so unfortunately I still have no acceptable solution.I chose to give Courtesy the benefit of the doubt in spite of all of the negative reviews I had read - this was a mistake. They did do a number of other repairs on my car that were satisfactory, but I’ll never go back due to the disrespect they’ve shown me and their failure to address their errors.

Staff is always courteous, my car is maintained quickly and well while I sit in a very comfortable waiting room. I actually enjoy bringing my car for maintenance!

I brought my CX5 in for an oil change. Person scheduling messed up the day so I had to call back and make sure of the correct day and time. No one to greet or say where to go or what to do when you arrive. Waiting room smelled like smoke so I sat in the sales area. But the thing that really chipped me off was that for $60 they did not wash my car . . . I cannot remember when I have gone in for an oil change and my car was not washed. Really folks?

Dealer charges 300-400% mark up on parts! Ask to see the list price on the part theyre selling you or search the part number against any reputable dealer! Save yourself money!

I bought my car here (used) and had a little service concern....well Todd in service provided the best seamless service possible. He was very understanding and went out of his way to help get my car travel ready as quick as possible as I was leaving the state for work.They were great with my husband who has a sarcastic personality as well.Will definitely recommend to all my friends and family.

I took my car here for an oil change. The manager Henry was very professional and didnt try and up-sell me. It was not busy, there was no one before me. The work was completed in a timely manner. It was almost $20 cheaper than going to Grease Monkey.

I had a GREAT experience with Courtesy Mazda. Aspen, my sales rep was honest, efficient and worked hard for me to make sure everything was ready to go. She introduced me to the rest of the Courtesy team and they were equally great to work with. I compared several different Mazda dealers and drove out of my way to work with Courtesy because of their level of service.

After salivating about driving a new Mazda 3 for the last 5 years, I finally installed TrueCar on my phone and started the search for my dream car. The next day I was contacted by Kyle at Courtesy Mazda. He offered to answer all of my questions, of which I had many since I had never bought a new car before. After several days I decided to visit him at work and ask him all my questions. He was very patient and took the time to clear my mental fog. Problem was that they did not have the car that I really wanted at the dealership. Kyle put in super extra effort to find the perfect car at another Mazda dealership and personally went and drove it back to Courtesy. Debbie took the time to explain all of the financial matters. Im very pleased with my buying experience. There are very friendly and helpful people at Courtesy. Ill be recommending to my friends to go and buy their next vehicle from Kyle.

Just bought a Miata with Courtesy. Blown away by the service, the integrity and honesty of the employees, and (obviously) the car. I Interacted quite a bit with Aspen in sales and Dave in finance. Both were excellent and you could tell they genuinely wanted to help me get the car I wanted and at a good price. Not to mention, the cars a dream to drive.

I am a long-time service customer of Courtesy Mazda and have always received excellent service. The waiting area is pleasant and the customer service rep keeps me informed on the status of my car. They educate me on any future service that needs to be done but in a low-pressure environment. The prices are competitive and I especially appreciate the free car wash and punch card for oil changes! Thank you.

Don’t go here!! When I read bad reviews I thought it won’t happen to me, I was terribly wrong.Talk about a dealership that doesn’t care truly! I tried to return a truck 12 hours after purchase because of the possibly thousands worth of work I found wrong. I was told they won’t accept it back. I bought it without a warranty being fine with fixing problems that occurred later down the road. This truck was sold with problems. They never looked at this thing or they would have found the problems in my opinion.Straight from auction onto the lot. They didn’t even bother to wipe down under the hood. Probably never has been cleaned ever. A bad exhaust leak that I can smell leaking carbon monoxide into the cabin for me and my kids to breathe in. I’m sure it wouldn’t pass emissions.Days after trying to return the truck I was told they will look and see what wrong but won’t fix anything in it, or help. Shouldn’t they have just looked under it and fixed problems before it was sold?Chris sold me my pile of junk, I always give credit where credit is due. The managers never called me back. When I called to schedule the appointment for them to only look at the truck over a week ago I still haven’t gotten a call back.How can someone sleep at night knowing they ripped someone off! A working man, a family man, before Christmas. They should have done the right thing and offered to take the truck back or fix existing problems. Not act like they got me because no warranty and it’s all my fault.Shouldn’t have bought without warranty, guess not, but I did so thinking I was making a deal with good people that have there vehicles in good working order before they sell them. That’s not the case.No matter what vehicle they have take my warning and buy somewhere else.If they reply to this saying they offered to help more or anything, no you didn’t, you left someone who trusted you out in the cold.

They did a great job and checked before performing any additional maintenance that would cost more. Also, they have a buy 4 oil changes get 1 free card! Great service overall and always have open appointments.

Bought my used 2016 Crosstrek from there. I had to stick to my price and got it. It wasnt fun to negotiate but it worked out. The rest of the process was great.

Bought my car there a yr ago without the usual car salespeople pressure. Today was a check up and recall fix. Would recommend to anyone looking for a good car and great service.

Great experience at Courtesy Mazda. I just bought a CX5 from Courtesy Mazda and the process was much easier than I expected. I was treated with kindness and respect throughout, from my original test drive to negotiating the price. They never called to bug me, even though I called them several times over a week-long period. Price negotiations were straight-forward and friendly, and I got the vehicle I wanted at a price Im happy with. No hassles at this friendly, small dealership. If youre shopping for a Mazda, give them a try.

Its clear that their higher than deserved rating comes from service years ago. Currently this is easily the worst dealership in Northern Colorado. They must have changed management or just stopped caring. They wont return phone calls. They are rude if you have any problem what so ever. They just seem to be a car dealership in the old days, all they care about is closing the deal. They will tell you anything and everything to get you to sign the papers, but if you need customer service they treat you like scum. I would avoid this dealership at all costs. Anybody can promise you something but these guys cant and wont follow through on those promises. You could get better service at a buy here pay here lot in Greeley or off Colfax in Denver for that matter. There are plenty of dealerships that will sell you the same car at the same price and treat you the right way. I think its funny they have courtesy in their name. I would rename this dealership to Crudeness Mazda, and their motto should be, once we have your money you can go to hell. Stay away from this place at all costs.

It took almost 3 months to get my lease agreement through which means I was paying to the dealer but the finance company was never getting the money. At the end of three months, I still owe one full months lease even though I made all the payments at stipulated times. The lease payment was changed 3 times and finally the amount is nowhere near to what was settled in the first agreement. I would never go to this dealership for a car ever again.

Whatever you do dont get rid of Karissa, she is nothing but sweet, honest, respectable and just overall a pleasure to work with. She knows how to deal with issues, work through them and provide excellent results which made me very happy. She also set me up with a badass loaner car! Thanks ;)

Great Service and attention to detail

Went and bought a new car today and Art helped me with that. He is very kind and goes out of his way to make you feel good. I will recommend them to anyone who needs a new car

Overall we had a very easy time buying our car. It was very relaxed and low-pressure compared to the other cars weve bough in the past. I highly recommend it.

This place is awesome! Transparent in every way. I highly recommend this dealer for Sales and Service.

Ethan was awesome to work with.Staff/sales person was very friendly. He was up front and honest. I didnt feel like I was being pressured at all. I ended up purchasing the vehicle i came in for. Make sure to check them out as they made my experience great. Highly recommend!

The were very informative and prompt. Loved that they reached out after.

Thank you Courtesy Mazda for taking care of me so quickly when I needed a new tire asap! Aaron is a great manager and took care of things quickly and efficiently. I would recommend anyone to their facility, excellent customer service.

I only wish I could give this place zero stars. We went in to look for a used vehicle and worked with a young kid, okay at first - however, as could be expected, used every sales trick in the book.The car we test drove had been through their usual inspection and apparently was also inspected by one of the other managers When we got in the car, a light was on indicating an issue with the tire pressure. I got to hear all about how the salesmans Pathfinder does the same thing when the weather is cold...blah blah blah...Convenient.Next, after test driving through a puddle, the back brakes began grinding - metal on metal. Upon our return, I explained we wouldnt be purchasing the car they were trying to sell us and Ethan began getting pushy. We will fix everything and write it into the contract. We never want any of our customers to be unsafe...If we can write that into the contract, will you take the car home today? he says. My thought was this: How on Earth did this car pass your mechanical inspection and inspection by your manager when there is clearly an issue with the brake system? Fishy...No I will not take the car home today - or EVER for that matter.Once he realized we werent going to buy his mood changed. When we told him we were going to keep looking around, we got the let me go get my manager...Ethan came back with no manager because he is too busy to meet with us. We got up to walk out and he says it again Let me go get my manager!...I explained that we werent going to play games. If he wanted to get his manager, he should have done so the first time....Games.The next day, he calls my husband to try to dissuade him from searching further. He ends up slamming our decision to buy private party; (You have no way of knowing what condition the car is in mechanically...)...To which my husband responded Wed be in about the same position that we would should we have chosen to buy from you...Since they had attempted to sell us a car which was obviously unsafe and had issues beyond what they had disclosed.Im disappointed with our experience here and frustrated that the salesman felt the need to call us and question our decision not to buy from them. These tactics wreak of desperation and leave such a bad taste in my mouth that I want to tell everyone I can get a hold of.If you choose to go to Courtesy Mazda, be weary - their used car auto inspection process is flawed and they have the potential to get pushy/aggressive/obnoxious if you choose not to buy.

After a lot of shopping around - and dealing with many different dealerships, I settled on Courtesy Mazda - because of the no pressure atmosphere, helpful, quick and informative responses and because of the polite dedication of Randy Ranson. If you are shopping for a Mazda you will like the laid back feel of these guys, they are reasonable, upfront and efficient. Randy followed up with me even when he was out of the office, all the staff were helpful and attentive and remained flexible when my timeline kept changing. In the end I got the car I wanted at a fair price, and the financing department helped me get a far better interest rate than I was being offered anywhere else. I was fed up with that big city car dealership feel - and I am so glad I found these guys.

Had I known the service department was so difficult to get a hold of, I would not have bought my car here. They NEVER answer the phone and dont expect a call back if you leave a message. Dont waste your time!

WORST CUSTOMER SERVICEIf i have an option giving 0 stars, i would have. Dave (David) provided with the worst customer service i have experienced in my life. He was rude, impolite and aggressive. He even went to say “you must have hit your head and need to see a doctor.” Who says these kind of thing with a customer?? The way he took us away from Jamie (who was the only one with professionalism) and dealt with us was so rude and unprofessional. We went there to buy the car and would have bought if he would have let Jamie handled it. Dave was acting as he was trying to give me the car for free, he has zero knowledge on how to deal with customer. There was no way we could have stayed and get insulted by Dave. The worst part was when we walked out and talked with the manager Kevin over the phone, instead of apologizing for our experience, he went to defend Dave!!! Didnt even say sorry once.They dont deserve my business and we took our business to other dealer. I am never going there.

Im so pleased with the service here. Todd, the service manager, goes above and beyond in customer service. His extra efforts in making sure that Im totally satisfied has made a world of difference. Thank you, Todd!

We bought a new car there over a year ago and our experience has been tainted further with every new interaction weve had with them. Since buying the car:1. They promised us a tank of gas and when we then asked for it they looked at us like we were crazy2. They took too long to get us paperwork and answer questions we had in the month after the purchase3. The first time they serviced the car after our purchase they did damage to the interior.4. We asked them to remedy it and they promised to have a manager call and speak with us. That never happened.5. Today they informed us that what is covered under our service package (part of the sale!) is different than what they described. When we tried to discuss it with them, they got defensive and nasty.We will not do further business with them and it may be better for you to avoid them too!

We had a great experience at Courtesy Mazda thanks to our salesman, Jonathan Jiron. He was extremely knowledgeable about the type of car we were shopping for and about Mazda in general. Before, we had never thought much about Maza. Jonathan was really knowledgeable and turned us into Mazda people! Great guy who gave 100% to working with us. Debbie was also great. She pulled lots of strings to help us finance the car at a rate we could afford. All around great experience.

The parts & service department was excellent!! I called to make an appointment, and surprisingly they took me in the same day. I got my new key . It was programmed to my car in no time! Before I knew it I was on my way home in my m3! zoom zoom !

Patrick was great and as he stated, he isnt there to sell cars, he is there to help someone find a new car. We went in with very specific needs, as there were only 5 cars like the one we purchased in the state, and he quickly realized we were serious. After a test drive by ourselves (very important that the dealership trusts their clients to take the car and bring it back since the Fort Collins dealership wanted to high pressure us into a sale by sending a salesman on each one of our three test drives) we got down to business. We gave Patrick a very specific number and he worked his magic to get us as close as possible to it. At the end before shaking hands, he asked us if we trusted him to get us the best deal possible, and he had more than earned that trust.10/10 would recommend going to see Patrick at Courtesy Mazda anytime youre in the market for a new vehicle.

Please be prepared for extremely aggressive sales tactics at this dealership. I know thats not uncommon in the car sales business, but these folks were so eager to make a sale that they wouldnt let us leave! If youre OK with that and you love the art of negotiation, go for it. But if youre looking for a low stress, no-haggle experience, this is not the place.

Drove 50 miles from Centennial to see these guys. Not only are there cars priced right, the staff was polite and professional. They helped me get a great rate on our financing and the process was quick and painless. Ask for Matt, he was extremely knowledgable and great to work with. Thanks Matt!

Just bought a car from these folks. I cant say enough good things about my experience. They were honest and true to their word. They were not pushy and they really worked hard to make me feel comfortable and taken care of. I got a wonderful car at an amazing price. I cant wait to do future business with them. If anything, actually going in to purchase the car took a bit longer than I expected but thats what I get for going in on a busy Saturday afternoon. If youre reading this, if you do nothing else, at least go in and experience them yourself.

Just bought a Mazda6 from this dealership. The experience was the best ever. My sales representative Paul Mizelle was thoughtful, knowledgeable and made the whole process easy as pie. He was particularly patient, as I changed my mind about the vehicle model more than once! Paul gave me the utmost attention and kept me informed at every turn. I will definitely refer my friends and associates to Courtesy Mazda with confidence that they will have the same positive experience.

Ethan was personable and did all he could to make my experience positive.The rest of the staff with whom I came into contact were also informative and knowledgeable.I highly recommend!

Pleasant experience and very happy with the services!

High Regards. Ive been to this dealership on several occasions, and it continues to dazzle. Not only do I leave 100% satisfied but I continue receive excellent work that is always completed in a timely fashion. I was extremely impressed with the customer service and the desire to get me in and out as quickly as possible. The work on my 2006 Mazda was above superior. I will defiantly be returning to Courtesy Mazda Longmont!!!!

Hands down the most comfortable car shopping experience! Our salesman, Clint, was knowledgable, humorous, authentic and created such a welcoming experience for us. Clint gave us complete ease and was willing to do everything he could to sale us the car we loved at a genuine price. If youre wanting a trustworthy dealership, Courtesy Mazda is the way to go!

Came in to have a little squeaking sound taken care of and they realized my wheel hub was loose. Dangerous! Replaced that for me and helped me out with even more. Currently waiting to have the squeak tweaked, and am happy to work with their pleasant staff members. Will come back :)

Min and the service team were exceptionally helpful and accommodating.

They gave me the best sales experience Ive ever had. True customer service. I highly recommend them!

Karissa(service dept) is amazing! I bought my car here 3 years ago but always lived to far away to go in for maintenance. My normal shop sent me to them because they had a feeling that thing clinging I was hearing when breaking was something that would be under warranty. (I have no idea what it was, due to my lack of car knowledge.) When I arrived (30 min late..eek) Karissa was SO nice. She came to me 30 min later and said she would do what she could to get my warranty to cover the issue. She also informed my prior shop had NEVER changed my air filters, IN 3 YEARS (worst they had seen...ew.) So with all of that being said, thank you, Karissa. Youre a doll and as a female, Im impressed and proud of how well versed you are in mechanics, and you could simplify the problem for me to understand. Cheers!

Had a great car buying experience! We called and told them what we wanted and they had the car ready for us to try when we arrived. They were very efficient with the paperwork and were great with explaining how things worked in the car. Thanks Brad and Richard!