This is the second time I’ve had to put my Jaguar in this shop as it is the only Jaguar dealership in Little Rock, AR and I must say this is the worst customer service I’ve ever had. Kelly is suppose to be my advisor but as I have been the one to reach out to her FIRST each time she has only responded a couple times and now she won’t answer my text or phone calls. I just want to know what’s going on with my vehicle it’s been 2 weeks and counting since I have been without it. I need some sort of ETA on when it will be done.

My Salesperson David Arnold there at Owens. We were able to talk over the phone before evening stepping on the lot about my new vehicle. We were able to make a deal and purchase my new Truck. He made the whole process very easy and fun! He is a great sales person with an amazing personality. We will definitely be back in the future!

Owens Murphy dealership went far above and beyond anything I have ever experienced at a car dealership. They truly care what is best for the customer. Terry Mooney is the only salesman I will ever use again, he is the best I have ever dealt with by far, and I’ve bought a lot of cars in my life. I can’t tell you how grateful I am for both him, Dustin Dwyer in finance, and the entire organization. They are a real class act.

I contacted the dealership regarding a recall notice. The lady (sorry, I forgot her name) was extremely courteous in scheduling my appointment. When I arrived, Don met me at the service department with paperwork in hand and a huge smile (at 7:30 in the morning! Who does that). I was pleased with my service experience.

The customer service at this place is phenomenal. Don was excellent about knowing everything about my car needs and what’s to be expected at my car service appointment. I had a question about my remote starter and David came to the rescue by switching over those functions from the previous owner. I will highly recommend buying your next car from here. You won’t be disappointed. Thanks Jaguar Team!

I am so happy with the customer service I received at Jaguar from beginning to end. David, my sales rep, was extremely knowledgeable and friendly. He answered my questions honestly and gave great suggestions during the build process, ensuring the car that was delivered was exactly what I wanted and needed. The entire staff that assisted in finalizing the transaction were also top notch. I am thrilled with my purchase and highly recommend this dealership.

Best service experience I ever had. Don Howard was my service advisor and he was very courteous, professional and friendly.

Owens Murphy is a great place to buy a vehicle...especially during this time of social distancing. We not only received a great deal on a great car; we did it only spending 20 minutes at the dealership. David Arnold (our sales associate) worked with me over the phone, email, and text. We got the best deal very quickly then worked through all of the paperwork remotely. I would recommend Owens Murphy. Given their personalized relationship with customers, I believe that they will stand by us should we have any issues in the future.

Kelli and Matt were amazing. They took the time to give me individual attention to my specific concerns. I appreciate all their time and attention with my vehicle.

Fast, friendly, and a overall great experience. David Arnold was very informative and kept me up to date on where my car was at all times. It was being delivered during tornados and he was great to send pictures and let me know all was well with the car.

Nice but hardly any new cars on the lot at this time. Not there fault. All dealerships are having that issue

Always great customer service at Jaguar!! Kelli is always helpful and Michael is who I bought my car from and he is awesome

Excellent customer service. Kelli and her team are always FANTASTIC!!!

Matt, the service manager could not have been more professional, knowledgeable or accommodating. All star service without question. Steve

Great experience!, Angie the sales lady was extremely helpful. In and out with new car very quickly. Highly recommend

Great sales staff. Very good with explaining all details.

Our experience was wonderful. David took care of us from the very first call to the dealership, through the purchasing and delivery process, and even beyond to be sure that we had absolutely everything we wanted in a vehicle. Because of COVID we were not able to go to see the vehicle in person, but David provided personalized videos to show us every aspect of the car and answer all of our questions. He even took it for a test drive for us and walked us through the experience. He arranged for the vehicle to be delivered to us — 5 1/2 hours away — on the next working day after the purchase. After it was all said and done, David called to say that he was sending us some extra accessories to go along with the car. I was floored at this exceptional customer service! I was looking for a very specific vehicle for my photography business and am so glad that we ended up finding the vehicle at Jaguar Little Rock! The car is perfect and I love it! Thanks to David and everyone who helped with this purchase!

Amazing vehicles, staff isnt pushy or obnoxious and are obviously passionate about the brand. Locally owned and the owner is very hands on to make sure customers are happy. Service Department rocks too!

Brandon in service was great. Quick, professional service.

I had a wonderful experience at OwensMurphy. David Arnald helped guide me through the process of buying my new car from start to finish. He even came up there on his day off. He was very professional while at the same time, relaxed like I’d known him for years. He gave me a great deal on my old car as a trade in. And most importantly, David didn’t make me feel pressured at all! I will be back next time I decide to buy a new car.

Michael was extremely professional and efficient. We felt taken care of! He was available via text and phone on his private cell when I needed help with my new car. I feel part of the Jaguar family and we are looking at purchasing another car for my husband :p If you need a Jag or Land Rover and you are ready for a first class car buying experience, Michael Vickers is your man!

Told me I could pick up my car and it was locked in the back and no employee with the keys. Had to come back another day to get my car

David and Susan were both extremely helpful with my purchase. Fast and friendly service and a great looking inventory. I’ll definitely be back as a customer.

I found my new Jaguar Online. called about the car and talked with a salesman named Michael. I decided to drive to Little Rock and so glad I did. Not only did I get a good value on my trade I feel I got a good deal on the new car. Michael really made things smooth. Non of that long wait for 3-5 hours you get from other dealerships. He set up all the features about the car showed me everything on how it works. Even called a few days later just to check on me, and see if I had any questions about the car after a few days of driving, that was helpful. I had the best experience at this location and plan to buy again just because of the excellent service that I received! I hope Michael will still be there in a couple years.

Worked with David Arnold and he made it the easiest and fastest car sale I have ever done! Told him what I could afford and what I wanted and he had me in the car that day!

Matt Ingram and Ramin was so very patient with me and did a fantastic job all the way around. Im loving my car and will definitely go back for my next purchase!

I took my Jaguar F-Type to Jaguar of Little Rock for service for the first time in 2020. My AC wasn’t working and had been serviced 16 other times by the dealership in Palm Beach, Florida. I expressed my concerns to my service advisor, Kelli Frizzell. She was a true advocate for me and my concerns. She pressed and ensured my AC service issue was taken care of properly. After having so many issues and no one fixing it, I was so glad that Kelli was on my side and assisted me to ensure everything was done right. You don’t find that level of service and care anymore, but I will always put my trust in Kelli Frizzell as it pertains to any needs with my vehicle. Because of Kelli, I had a 5-star experience.

I am 💯 % pleased as always with the customer service I received with the service department. I have never experienced this type of service with any other company. You all go far beyond my expectations every time. Thanks so much.

I can’t say enough about above and beyond service from David Arnold. My wife had an issue with her Land Rover and David immediately drove to Benton, corrected the issue and got her going again. It’s definitely apparent he cares about customers long after the sale. Thank you David!

My appointment was at 9:30 to fix the blind spot sensor and my back up camera. They finished at 11:45, saying it was fixed. I left and made it 10 miles down the road before the error light came back on. I turned around and went back, and they said it would be at least 30 minutes if not longer for them to look at the issue. I said I couldn’t wait longer than 30 min. They said they would do their best. After about 20 or 30 minutes they came back and said actually the part had been ordered and they will call me whenever I can come back to get it put in. When I got home and looked at the paperwork it did indeed say the part was going to be ordered so I’m not sure why I was told different verbally, avoiding the confusion. I don’t understand what took 3 hours to do if they only ordered a part for me & fixed nothing. I live an hour away, so this is an inconvenience. Perhaps they should ask what the issue is when scheduling an appointment so parts can be available/ready before the person arrives.

This is an awesome group of people....They will go above and beyond to make sure you get the best deal. Theyre gonna make sure you leave with your dream car. THANKS guys!!!! ❤

Very helpful, squeezed my appt in as i was only in town for a few days. Plus the free car wash was nice.

I had a great experience with the service except my car was scratched during the service. I have already contacted the dealership to rectify this and the Manager Matt is taking care of this. Thanks so much

I highly recommend Michael Vickers. His services and knowledge was far superior than any other sales executive Ive ever worked with. I received top of the line service and went back and purchased other cars from him!

Getting in touch with someone in service is impossible. I’ve had my jaguar for over a year and never could get in touch or get a call back to get it serviced. I’ve been getting my car serviced with BMW ever since and love there service and employees.

Great customer service, the whole process was top tier ! S/O to Mick Vick

I had a great experience when I visited the dealership and would recommend it. Brent was very helpful with any questions I had and he also did a follow up with me. Excellent customer service!

I love this dealership. Clean and beautiful facility. Highly recommend if you need a new vehicle or one serviced. Customer service is number 1

My sales person, David is simply the best. He never pressured me to make a decision but helped me to find the correct car for me. He is AWESOME!!!

Everything was great up until the Finance manager decided to to be rude because I would not finance through the dealerships bank and then he held up the process by not wanting to compromise with my bank on getting paperwork done in order to purchase the vehicle before end of business day. The evening before when I spoke to the salesman and confirmed I was purchasing the vehicle I was informed the FM would be in touch with me first thing the next morning but didn’t hear from him till 3:30pm in the afternoon which kept me coming to get the vehicle and not giving my bank enough time to jump through the difficult hoops he was making us go through. Then he thought he should inform me that they would not hold the vehicle I was trying to purchase bc it was first come first serve! It was totally unnecessary for him to say that. 2nd issue was since the first day I was unable to work out in my schedule to drive 2hrs to get the vehicle I decided to use the free delivery service the salesman offered. I was informed the multiple times the vehicle would be delivered by tow truck! The salesman even called when they were leaving saying “your car is loaded up and they are headed your way” my vehicle was driven to me to be delivered! I never would have agreed to that if I was informed that was the way it would be delivered! I never would have let someone drive a car that I hadn’t even to got to physically look at or physically drive myself yet to be delivered to me! Maybe things would have been different if I was buying the brand of vehicles the dealership represents..

My service advisor is very professional, and the staff are very proficient as well as polite. I feel and know that my vehicle is being serviced and maintained by the best.

David was nice to work with even though we could not get together on the price

Excellent service. I called and spoke with a young lady name Miriam she was able to assist me with scheduling to get my car in because i was having trouble with my battery. The process was smoth and quick.

When I initially contacted Jaguar, I spoke with Kelly. It was a Friday. I informed her that my brakes on my Jaguar XF just went out and I have bad shaking on my wheel and brakes while driving. She told me to bring my car that day. I did. She called me that Monday, explained that my vacuum pump on my brakes has went out and my oil need change. I told her ok, assuming that’s all that’s wrong with my brakes. She told me it would cost me 1284.xx to repair. That’s pretty expensive for some brakes to get repaired. I came out of pocket for a rental bc they didn’t have a loaner. So I allowed them to repair it. She said it’ll be done in a few hours. Me, thinking that’s pretty quick. When I went to pick my car up the next day, mind you I already paid them over the phone with my debit card, I went to pick my car up on my lunch break(so I was pressed for time) she met me out side and my receipt was in my car she said. I wasn’t down the street good and my wheel shaking horribly and when I hit my brake, it’s shaking. I called her as I was on the way back to work, and she was busy as they say, and said the manager Matt was on lunch. I got a call close to closing time from Matt, Kelly never called me back, he went on to explain what all they did on my car. I explained how dissatisfied I am about me paying almost $1300 for my brakes and yes I can stop now but my wheel still shakes bad. He said basically in a nut shell that you paid for the pump and labor and that’s it. As if there nothing they did wrong. I could have went to a shade tree mechanic and probably got all I needed and some for what I paid them. I’m very unhappy and for them to not make this right, I will not be back. I feel this is like this because they no competition and they’re the only Jaguar Dealership in Little Rock. I live in Houston Texas and I never had service like this where they act like they don’t care.

Dave Arnold is the BEST! I have purchased 4 cars from him and the experience is always top notch.

Michael Vickers was very helpful and he did a great job working with me. I think he is very knowledgeable, you can’t go wrong Mike.

This is my first Jaguar and I absolutely love it. Michael Vickers made the process fun and easy. Thank you for all your help!!!!!

I’ve had a wonderful experience with my purchase at this location. I highly recommend Michael Vickers, he’s very knowledgeable and professional.

David Arnold was excellent! From the first interaction over the phone, he was pleasant and very helpful. He was able to get us an amazing deal on our new Range Rover which we absolutely love. His no-nonsense, hassle-free, upfront and honest demeanor made this experience so easy. He even gave us recommendations for restaurants in Little Rock and Memphis. We definitely would strongly recommend David Arnold if you are in the market for a new vehicle!

Didn’t call about update on how long it would take and didn’t touch base about other things car needed like windshield wipers and tires until the car was picked up.? Would have been nice to have it all done at once

Was pleased with the service. Everything seems to be working and hopefully the problem is solved . The staff was courteous, professional and efficient.

Jaguar of Little Rock is one of the best dealerships Ive dealt with when buying a new car. Friendly, knowledgeable sales person. David Arnold was my sales person and he went above and beyond to answer all my questions and to get me in the car that was right for me and my family. Hands down one of the nicest, non pushy salesman Ive ever met. I will definitely buy from him anytime I get a new vehicle. Thank you to the team at Jaguar of Little Rock, and David for everything.

David Arnold and Susan Webb were very helpful in our car buying experience. Thanks guys, we love the car.

The guys at Owens Murphy Jaguar are the best. Matt in sales is friendly and knowledgeable, Don in service always takes care of my vehicle, and Miriam who answers the phone is always so nice.

Keli was wonderful. Thanks for her professionalism.

Scheduled a recall maintenance 7-10 days out, half the recall was completed day of service, and was advised I’d have to come back again later because one of the parts wasn’t in and would take 3 days to get there. Seems the advance notice would have been ample time to order needed parts. Was told they weren’t sure if mine would need one or both parts, but seems the VIN on file should have told them that before I brought it in? People were kind and helpful, but now I have another hour drive there and back and who knows how long at the shop on another day off. Hoping for better organization next visit.

We had a great car buying experience, Matt our salesman was very helpful through the whole process, addressing all our questions and concerns.Our salesman (Matt) has followed up with a phone call checking to see if we had any additional questions and enjoying the new Jaguar.Great buying experience.

I have to say they are good people there. I took my car in for some repair. They accidentally cracked my windshield during the test drive. They replaced it no charge. But my rain sensing wipers wouldnt work anymore. They replaced the sensor three times but still had issues. So the replaced the windshield again and sensor. Still had an issue with the sensor so they cleaned it. But unfortunately it still does not work. I gave 3 stars instead of 5 because of the sensor. But they gave me no hassle. Super nice. Didnt try to screw me over in any way. Good peoples

They are always professional, efficient, honest, accommodating! Love my experience there!

Don always does a great job making sure my vehicle is taken care of in a timely manner. The dealership is 100 percent better since theyve gotten new people to run it

It was a wonderful memory buying my son’s first car...Terry was an awesome sales person

Excellent service from the service advisor to the mechanic. Maintenance scheduled with Taylor on short notice. Got me in and out quickly. Showed me what the results of the diagnostic were and results after the service. Friendly faces, professional attitude. Pleasant experience. Will go back again. Thank you Taylor and Cody😊

Worst car buying experience that I have ever had. We purchased a used vehicle from them on a Thursday and was told it would be ready by Monday. We finally got the car about two weeks later and there are still things they said they would fix that were never fixed. We tried to contact them throughout the two weeks and could never get a concrete answer as to where our car was and what was taking so long. Terrible communication, terrible customer service, terrible everything. Don’t buy a car here.

The repairs so far appear to have been done well, however; the issue is I scheduled my vehicle repair on a day when they would provide a loaner; so I took my car in Thursday morning and got the loaner. At the end of Thursday I had no info about the repair. All day Friday and I received no information about the repair. All day Monday no info. I called at the end of the day Monday and my advisor wasn’t available. I left a message and did not get a return call so I asked for someone else and was told that parts had been ordered. All day Tuesday no further info. Then Wednesday morning I get a call from the original advisor saying the parts have been installed but I need additional service. I authorize the service and the next day I get a call stating my vehicle is ready. I would have greatly appreciated a daily update about the progress of the repair. I’m assuming since I had a loaner vehicle, it wasn’t important to contact me daily.

Great service. Everything was clearly explained. Service was faster than estimated. And, my car was washed. Highly recommend!

Also experience, very knowledgeable salesman. He was not pushy or demanding and met all of our expectations. Would definitely recommend to this dealership for any car buyer

Had a great experience buying my Jaguar XF from this place. I have bought dozens of new cars in my life at many dealerships. So I have some idea of how a dealership should be run. I was very impressed with this place. The sales manager (Matt) actually took me on my test drive. Which was a plus. I met the service manager and they spent time with me making sure I understood the electronics in my car before I drove away.They even had good coffee and Macadamia Cookies while I waited.I would highly recommend this dealership!

Always great service. Great staff as well!! Kelly always takes care of me

What a tremendous experience at a professionally staffed dealership. All the staff were helpful, professional and courteous. The Jaguar XF is the car of my wife dreams. She absolutely loves it. Matt and Jonathan were most helpful in ensuring that we knew all the components of the vehicle and getting us the car we want. Jaguar of Little Rock, AR will get you in a beautiful car. Whatever it takes. I want to thank everyone at Jaguar of Little Rock for all the help in getting my wife and I the car of our dreams. Job well done!... and to Jaguar of Little Rock (Owens Murphy) we will be back in a few years.

The service department at Owens Murphy is the best. I will definitely recommend to my family and friends

David Arnold sold my wife and I a Chevrolet Equinox. He was very pleasant, helpful, and polite to us, and most of all he was not aggressive and took his time explaining and answering any questions we had. I would definitely recommend this guy to whoever that is shopping for vehicles.

The folks at Little Rock Land Rover Jaguar have went above and beyond to get my needs addressed when I had an emergency and needed to have my vehicle right away. They are a pleasure to work with. I would recommend them without hesitation. Its refreshing to be told the truth by an auto service center.

I have been a Mercedes customer for the past 20 years. In my visit to Owens-Murphy, I met a sales rep named Desiree Lovell. I had a very positive experience which resulted in me purchasing a Jaguar. I feel that I was treated well in my trade and the buying experience was great.

Thank you Michael at the Jaguar of Little Rock Arkansas! I was very nervous and had a lot of anxiety, but Michael put me at ease and made my car buying experience pleasant 😊 I enjoyed working with this dealership.Highly recommended🥇

We had to have our XE towed here after getting bad gas on the first day of our Spring Break. The employees in the service department were a bright spot in a pretty bad situation. Everyone was kind and friendly and really seemed genuinely concerned about our plight.I can’t recommend these folks enough. Truly exceptional service.

Great purchasing experience. Service always prompt. Ive purchased two vehicles through Susan. Shes friendly and easy to work with. Highly recommend.

I have nothing but positive things to say about Owen Murphy! The staff is incredible, customer service is phenomenal. I would absolutely recommend Owen Murphy Jaguar Land Rover Volkswagen to everyone I know!

Michael is an AWESOME sales person. Wonderful experience and would recommend to anyone. Ask for Michael!! I absolutely love my Range Rover!!!

Dustin took great care of me. I will be doing business here from now on!

Wonderful car buying experience. No pressure and I was in and out very quickly. Not your typical experience!!

I purchased my dream vehicle (Jeep Wrangler) and they also assisted me with any adjustments that needed to be made. Their customer service is outstanding!

Need more diversity!! African Americans are treated unfairly when it comes to service due to race, I have a service warranty on my vehicle I asked the advisor to check my brakes and examine my vehicle for any issues that need to be addressed he stated that if there any repairs that needed to be done it will be taken care of my vehicle sat for 4-days andwithout being diagnosed about any issues plus I had to catch rides because I was not offered a vehicle to drive for my inconvience, please.go.somewhere else if you are a person of color

Great selection of luxury vehicles in Arkansas, what a place to buy a car!

The dealership broke a piece on my car while doing repairs and then wanted to charge to fix the piece they actually damaged. Unbelievable!Butch did not step in until I complained and ask to see him. He never came out to see me but did waive the charge. Should never had got that far

They always take great care of me and my car.

Service Dept was very accommodating and very little wait time. Everybody was courteous and helpful!

Your Service Advisoe Ms Taylor is truly extraordinary, Thank You for your superior Service - D K Pierce

I purchase the car from Owens Murphy. I was highly dissatisfied with the service department customer service.Taylor was dishonest about the service that was done to my sons car. My son Imani and my husband Lawrence left Imanis car at the dealership on 3/5/19 for a diagnostic that my husband was later told was not performed, about 2 hours later she called for them to come get the car and my husband ask how did the diagnostic go and she told them that everything looked fine to her expect that the water pumped needed to be fixed which is why we took the car to them in the first. Prior to leaving the car she asked to see the paperwork from Parker Lexus for the diagnostic. Son and my husband on 3/6/19 went to drop his car off as soon as they opened 7:30. Taylor told them its a 5 hour job she could not tell us if it would take longer then 5 hours. After 5 hours without a call my husband and son went back up to the dealership to see if it was done or not and Taylor told them because its not a German car the job is going to take longer because the technicians are not trained to service non German cars.They keep the car over night until 3/7/19 around noon. We were never offered a courtesy vehicle.That night my son checked the coolant level of his car and it was none in there. My husband called the next day to tell them it was no coolant in the car they sent Frank out to put coolant in the car which he over filled .

My first time visiting this dealership. A 5 Star Experience.. Im looking forward to our new relationship.

I purchased a Jaguar F type R from Matt at jaguar north little rock. Experience was great. Exactly what was expected when spending 100k+ on a vehicle.

Very prompt service & wonderful staff, who are very friendly and good at their job.

Outstanding service. Very professional and courteous.Al Collette

At Murphy Owens jaguar my experience was wonderful! Everyone was very caring and attentive and made sure I was ok. The man that helped me was very nice and cared about me and made sure my jaguar was serviced properly. I will continue to go there for services. I was treated with the upmost respect! Thank you Murphy Owens! I will refer anyone to go there to buy a jaguar or get any jaguar or Land Rover aerviced!😊😊😊

Brilliant experience with service at Owens Murphy in Little Rock, the staff were very professional and helpful.

I was greatly disturbed by the services I received from Jaguar in the begin! Then Don Howard with the help of Chris Wright made things right with me and my XJL Jaguar . for a while I was saying I will never buy another but after Don started handling my car I love it and Im considering buy a new one THANK YOU DON HOWARD you do a great job of making thinks Right for me !

While vacatiioning, i was driving from Hot Springs, AR to Branson, MO and a warning light came on in my Jaguar XJL. Owens Murphy Jaguar in Little Rock, AR was the nearest dealership. I had my car towed to Owen Murphy. What a wonderful experience. GOD gave me lemons and then used them to make lemonade. I am compelled to share this experience with the world. The entire team went above and beyond what was expected. An extra special shout out to Ashlea, our Advisor and to Matthew, our Technician. You both exemplify and embody what customer service is all about. Ashley even called to make sure we made it safely home to New Orleans and to inquire how was everything with my car. She made you feel like more than JUST A CUSTOMER.QUODOS to you ASHLEA. May God bless you and the entire Owen Murphy Jaguar team. You guys rock!!!!!

Very pleasant transaction. The people were very nice and helpful.

I highly recommend Michael, best sales executive !!!!!

Always excellent service. Very welcoming, kind, and go over every service performed on tlmy Jaguar. Best service compared to Cadillac, Honda, Acura, and GMC.

I purchased a used car from here and was treated very well. Came back in about a year later to purchase a battery for another VW car i owned. After wandering around for a while Brent helped me figure out who i needed to talk to and helped me get back on the road.