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Extra Space Storage
4400 Lawrenceville Hwy, Lilburn, GA 30047, United States
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Extra Space Storage
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Ry
Review №1

Imtiaz makani. Man what can I say. Great service, he is the reason I choose this location. Just all the best vibes. Thanks again for the great customer service.

ja
Review №2

Rented storage unit online. The website was very easy to navigate, the price was very reasonable, the directions on how to access the facility was very thorough and communication was great with the staff! The unit was very well maintained and clean. The whole process was a breeze and highly recommend!

Ka
Review №3

Imtiaz and DeMonte were great. Awesome experience! Fantastic!

Ro
Review №4

De’Monte provided excellent customer services. He has patience and very calm in showing us the unit. I recommend anyone that needs a storage go there.

D
Review №5

De Monte is very helpful with detail breakdown information of the expenses. That helps me explaining to my friend about it.Professional, friendly, patience. Good customer service.I recommend you this Extraspace Storage location.

Co
Review №6

I recently moved out. DeMonte Oliver assisted me with everything I needed to know. He was extremely professional, knowledgeable, and very friendly. I would definitely use this company again just because the customer service was exceptional.

Ru
Review №7

Imtiaz is such an efficient professional. I would recommend this location to anyone I come across because I know he would handle the customer with care without even knowing it was a referral. Thanks again Imtiaz!

BE
Review №8

EXCELLENT SERVICES, CHEAP DEALS ON STORAGE. BEAUTIFUL SCENERY. GREAT PLACE TO STORE YOUR BELONGINGS

Pe
Review №9

DeMonte Oliver was very professional, helpful and knowledgable during my visit today. Although the unit size I needed was unavailable, he was quick to help find another available unit in my area as well as do all the paperwork without having to go anywhere else. What a great experience!

Ra
Review №10

De’Monte Oliver was very professionally and friendly. I would definitely recommended anyone to used this storage location. He was very clam in taking his time showing all the spaces.

Su
Review №11

DeMonte gave excellent service. He went out of his way to accommodate our needs and helped me through the process to sign the lease.

Ch
Review №12

Very pleased with the pricing and availability. They were very fast with us and accommodated all of our needs. The manager Demonte even called after making our reservation online to make sure they had exactly what we needed and gave us driving directions to our unit. Thanks again!

De
Review №13

We were very pleased with the service provided. The space is adequate for our needs and the price point is not terrible. The codes established worked flawlessly to enter and exit. Carlos was courteous and friendly and very helpful. We are quite satisfied.

Br
Review №14

Mr. Oliver provided me with Excellent Customer Care! He was knowledgeable and understanding. Thank you for giving me the ultimate customer satisfaction experience!!

Da
Review №15

Very friendly and accommodating. Was very helpful for me to get a refund for insurance I found out I didn’t need. These guys are the greatest!

Pa
Review №16

Good I had no problem get in and out

Tr
Review №17

Demonte was so helpful with my move in. From touring the available units and helping me figure out the correct size, offering affordable pricing and making it all a seamless process. Highly recommend Extra Space storage and ask for Demonte!!!

Da
Review №18

Although they did not have any available, DeMonte gave great customer service with checking the other locations so see if they had any availability for my needs!!

ke
Review №19

From my initial phone call to the end I got the best personalized service, they really helped me. They were very perfessional, and had all the answers to my issues. They were great, I would highly recommend Extra Space Storage!!

ka
Review №20

Imtiaz was very helpful and got us into our unit quickly! Great customer service!

Sh
Review №21

Imtiaz was really helpful with options suitable for the customer. Customer satisfaction was the focus. Thanks again Imtiaz, you suggested well.

Br
Review №22

Monte was really kind and patient and walked me through the whole contract while I signed! It was quick and painless.

De
Review №23

While I haven’t moved my stuff into one of the units yet, I am writing this review to express the amazing service provided by DeMonte Oliver. DeMonte was conscious of my time, he was quick, clear, and to the point. All my questions were answered and he went over all documentation before I signed it, which made me feel more comfortable. With this level of service, I am confident that Extra Space Storage is a great place to store some of my items. Thanks!

By
Review №24

They didn’t have any units but the young lady I spoke to, J, was upbeat and very helpful with trying to find another place to store

Je
Review №25

The manager at this property was very nice and professional. He went through all the different unit sizes and prices to help find the right space for my needs. The office space and the property grounds are very clean and set up neatly.

An
Review №26

DeMonte and Carlos are a great! They seem to work well as a team! Great customer service and are always willing to help! Clean location and great staff ! What else can you ask for?!

Na
Review №27

DeMonte was very helpful right when I walked through the door. It was my first time getting a storage unit and he made sure that my process was smooth and right to the point. Great customer service skills!!! Definitely recommend coming to this location!

Jo
Review №28

Iamz was great help wonderful person. Super helpful.

St
Review №29

The Store Manager DeMonte Oliver is a blessing! Omg customer service was great understanding and did everything in his power to help me in my time of need!

La
Review №30

Convenient location but unfortunately it did not have what we needed. The manager DeMonte was very patient and answered all of our questions. He took the time to research nearby locations that would best fit our needs. I do wish that we would have been able to rent from his location. First impressions are everything and he was a pleasure speaking with.

Er
Review №31

The staff here continue to go above and beyond to satisfy and keep their customers happy. I thrive on Great Customer Service, especially, when I am the customer...and they have given me that EVERY time I’ve called them.

To
Review №32

DeMonte was very cordial and helpful, outstanding customer service.

Ak
Review №33

Andre was very nice and helpful. Loved the great customer service!

Ky
Review №34

I would like to say that Extra Space Storage is a really good storage because they really do take care of your items.

Jo
Review №35

Doing business with ExtraSpace was a very positive experience starting with my first call to find the right storage size. The call with the manager to setup my account was equally as good. I also spoke with a very helpful staffer that answered all of my questions. Very pleased.

To
Review №36

Imtiaz was awesome and very helpful.

Dr
Review №37

Imtiaz was a great help !

Ge
Review №38

I just want it to be known that the staff at this location is AWESOME! DeMonte was very patient with my MANY questions! (Sorry again! Haha) he was definitely a light and positive energy that I needed. He has exceptional customer service skills with a very honest and caring demeanor as well. He was very knowledgeable on the ins and outs of exactly what size unit was the best fit for me! Thanks again for everything DeMonte!

Ta
Review №39

Demonte Oliver assisted me with my rental. This was a very professional but rapid experience. I appreciate the fact that I reserved online and while driving to this location to get a visual on a specific size of storage space, he called me within minutes of the reservation and was able to answer all my questions and even gave me some other suggestions. I will most definitely refer others here, enjoyed the customer service!

Li
Review №40

Demonte was excellent, he had great custom service skills. He was very pleasant and patient with me. I left work and went straight there; it was after 5PM. He never showed any sign he would be closing at 6PM. Never mentioned we will be closing in 30 minutes. He took time with me and I really appreciate his kindness. He is definatly a asset to your company. Very pleasant and patient that will go a long way with me. He is a keeper.

Sa
Review №41

Imtiaz went above and beyond. Kind, courteous and quick. Thank you!

Da
Review №42

Great team at Extra Space! They always give me a call to remind me when payment s due so I don’t incur late fees and I appreciate it since I often forget. Always kind and friendly!

Li
Review №43

I have had a unit at Extra Storage for about 3 years. Everything looks nice and well attended. The manager is very courteous and easy to get in touch with.

La
Review №44

Y’all have been very kind and I appreciate the great customer service. Both the site manager and assistant manager are very helpful and kind. They keep me updated on when my bill is due. I will tell my family and friends looking for storage to come see them here in the Lilburn area.

Mz
Review №45

Great work demontae!

Ra
Review №46

Very fast and friendly customer service

Ne
Review №47

Andre thank you for your help with my payment. Extra Space the best.

Ta
Review №48

Great service and facility. Ive been storing here for a few years and they have been good to me!!

jo
Review №49

Good customer service quick access. Personal were very helpful, I’m very happy with the service

Le
Review №50

The best customer service experience in life! They close at 6pm. I came trying to find a storage unit at 5:47pm for my daughter at waaay past the last minute! They literally saved my life!! So very helpful and patient with me. And did it all with the most amazing smile and attitude!! Would definitely recommend others and be back for future business. Thank you so very much Extra Space!!!

No
Review №51

DemontE OLIVER assisted me this past Saturday with my storage needs and the experience was marvelous. He is such a great spirit and Great asset to this company! I will definitely recommend more to come and get their storage needs here!!

Ki
Review №52

I love DeMonte! Exceptional fast and friendly customer service. Will definitely be recommending to others.

ca
Review №53

Great customer service I choose this company over public storage very friendly clean and comfortable thank you what an awesome staff

Dh
Review №54

Demonte made the whole process easy!! Thank you !!

Ki
Review №55

The site manager here is wonderful! He saw me having trouble lifting my mom’s unit and lended a hand. I would recommend this location to anyone!

Ma
Review №56

Facility is easy to navigate, staff is more than accomodating and the price is on the money. Five stars in every way. Couldnt ask for better off-site storage.

Ja
Review №57

Awesome customer service! Damonte answered all of my questions and went over everything with me. I was able to complete everything over the phone hassle free! Thank you making the moving process a little less stressful! 🙌🏾👍🏾

Ja
Review №58

Demonte was very helpful and nice ! Very satisfied!

Fa
Review №59

Me and my dad visited this storage facility and DeMonte Oliver assisted us with our storage needs. He did an amazing job and really went out of his way to help us. This was our first time renting and he explained everything to us in detail. I recommend this place because of the excellent experience and service demonte gave us

Al
Review №60

In the middle of a stressful move, Montae is the most helpful, kind and consider person I’ve encountered in a long time. He has great follow up skills and A no pressure attitude too!Even though I had a change of plans and didn’t rent from him, He will definitely Be the only person I’d seek to rent from in the future.If you want a stress less experience, please call Montae in the Lilburn, GA Extra Space Storage for a great experience.A. Sheehan

Ru
Review №61

Staff is always professional and facility is kept clean. I recommend this company for all your storage needs.

Ca
Review №62

Demonte was great, he gave me the best deal he could! He was polite and very helpful.Thank you ☺️

Ch
Review №63

I was moving out from the storage unit July 3rd and Demonte made the whole process very easy and quick. He was totally customer focused. He came to me while unloading the unit, knew when my next bill date was due, how to close my account, and over all a very nice guy. If I ever need to rent a storage unit again I will definitely come back to extra space storage.

N
Review №64

Demonte very welcoming and made the stay very smooth. If we had more individuals with customer service skills like his, people would feel more comfortable renting with other companies. Demonte gets 10 stars, he went above and beyond and he is very much appreciated if he has never been told that. You are appreciated and I thank you for making my stay very comfortable.

Ni
Review №65

Andre gave great customer service.

Sk
Review №66

Representative Demonate was very helpful! I highly recommend this location for all your storage needs in the Liburn area!

Er
Review №67

Quick check in. Employee showed me multiple options within my budget and size needs. Employee was knowledgeable about the spaces. Friendly and caring staff. I forgot my keys in the lock and they verified it was not robbed and held onto them for me until I could get down there. Awesome! Prices are average but there are more size options at this location.

Si
Review №68

Thanks Mr. Oliver for making the process easy. I know things can be difficult when you don’t have the resources you are used to. I appreciate you taking the time to explain everything to me. Awesome customer service. Keep up the good work.

An
Review №69

ImtiaZ was very helpful

Ma
Review №70

It was very pleasant, and easy renting a unit from Imtiaz Makati. An enjoyable experience.

Ch
Review №71

DeMonte showed great customer service. Very friendly. Made me feel comfortable about purchasing my unit.

Ni
Review №72

Demonte, is awesome and so helpful! Great customer service!!

Ya
Review №73

DeMonte has excellent customer service. He explained everything well and answered all my questions. He was honest and up front. He took care of me the same day. I got the right size storage I needed. Thanks Extra Space and DeMonte!

ri
Review №74

Imtiaz was great help for me, I’m disabled my understanding is not the greatest, he walked me through the process and I’m pleased with his assistance

Ro
Review №75

DeMonte was extremely helpful, explaining the best deal for my needs. Highly recommend them!

Ti
Review №76

DeMonte was so awesome and kind! He got us sorted quick and easily over the phone. We have been using Extra space for quite some time and the team is always super helpful and efficient.

Ir
Review №77

DeMonte Oliver was so nice and extra helpful

Ki
Review №78

I reserved through rapid reserve online for a discounted price. DeMonte was super helpful and called to follow up on my storage unit and make sure I was squared away prior to moving my items! Really great customer service!

Ch
Review №79

I have been a customer at Extra Space at this location for close to 15 years - I can say that without a doubt with the normal turn over of staff over the years I have always gotten great customer service regardless of who was on site - However DeMonte Oliver who is currently located at this location exceeds everyone who preceded him - Always helpful beyond what I’ve even learned to expect - Often seen checking things out after hours and showing ownership of the task at hand whatever that may be - Truly a good man

Ke
Review №80

Awesome service. Very nice and knowledgeable. Answered all my concerns.

Ja
Review №81

Demonte was excellent in helping me find a space and great customer service.

nm
Review №82

Great Customer Service! Mr. Tarainio was an excellent associate that helped explained the entire storage unit process and got me a great rate. The facility was in a great space and the storage unit was emaculate.

Ty
Review №83

Demonte is great and very professional. Best customer service Ive had since going to a Chick-fila, and we all know how great they are.

Da
Review №84

Imtiaz makani was great he helped me out even though we were in a bind. Helped me find what needed and did not give up. Great customer service!

S
Review №85

Both Demonte and the asst. Manager were both friendly and helpful. This was my first visit to this facility but hopefully will be returning soon!

Ri
Review №86

Demonte’s professionalism made moving, during this time, a little less stressful. Everything was handled over the phone and it was clear I was his only priority at the time. GREAT customer service.

Jo
Review №87

Imtiaz was great assisting me today he answered all of my questions and got me in a storage toy less than 10 minutes. My family and I will definitely be coming back to this location!

Ca
Review №88

Excellent service. Demonte helped me find the best unit during his rounds on the property and called me back very quickly with pricing. He made sure i understood the pricing and insurance before we started the contract paperwork. He was very thorough made sure I understood everything about the fees and the contract. He followed up on our phone conversation immediately with email. Couldnt be happier.Edit. Demonte helped me find a second unit and relocated me when he found the first choice of my second unit to be in an unacceptable condition, per his inspection. Everything has been well over expectation so far, I cannot say enough good things about Demonte and his level of customer service.

By
Review №89

Demonte was very time conscious and made sure I received the best service for my monies.Very professional you have yourself a gem with him in your company.

Sh
Review №90

The staff was very professional, courteous, and thorough regarding customer satisfaction as well as products and services.World class service Demonte and Imtiaz!

Co
Review №91

Imtiaz was an awesome guy ! He was very fast and easy going with the whole process of securing my self storage.

Ai
Review №92

Demonte Oliver helped me feel at ease about placing my things in storage. His personality was warm a welcoming and his customer service was A1. Thank you Extra space a very clean place!!

Ka
Review №93

From the moment I pulled in De’Monte greeted me at the door with a smile. He provided excellent service and was extremely knowledgeable about products and other services they offer. Being allowed to pick the location of my unit was very important to me, and I didn’t have to ask.The whole process with quick and easy. Definitely will be referring.

La
Review №94

Thanks to Imtiaz Makati, very helpful and proficient. Got the storage needed and it was simpler than expected.

C
Review №95

DeMonte Oliver Great customer service

Ma
Review №96

Manager DeMonte Oliver went above and beyond in helping me to get the storage unit that I needed.

Fa
Review №97

I had a great experience here. His customer servixe was awesome.. facility was clean and much larger than i thought. I would for sure suggest this place.

S
Review №98

Monte was courteous, friendly and professional. He made registration fast and easy. Unit was clean and just what I was looking for.

Sh
Review №99

DeMonte was EXCELLENT!! He did a great job explaining the details that I had missed online. He was also very pleasant. I would highly recommend this location.Great customer service

Ge
Review №100

Very professional storage, DeMonte is great and very helpful.

Information
42 Photos
100 Comments
4.9 Rating
  • Address:4400 Lawrenceville Hwy, Lilburn, GA 30047, United States
  • Site:https://extraspace.com/storage/facilities/us/georgia/lilburn/900444/?cid=org%3A%3Amaps&utm_source=google&utm_medium=organic&utm_campaign=org%3A%3Amaps&y_source=1_NjgwOTkxNi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 770-381-9353
Categories
  • Self-storage facility
  • Storage facility
  • Moving supply store
  • Boat storage facility
  • Records storage facility
  • Moving and storage service
Working hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–1:30PM
  • Friday:Closed
  • Saturday:9AM–5:30PM
  • Sunday:Closed
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