Today I made a purchase at Cumbys and the girl said my card didnt go through, so I ran it again. When I got home I checked my accountbon the mobile app and noticed my account had been charged multiple times. I returned to Cumbys and told the employees. A man,maybe the manager, Im not quite sure, gave me a number to call to dispute the charges. I called the number and got a voice-mail and I was almost positive that wasnt right so again I walked back to Cumbys. The man told me that was an old number and went out back to locate the correct number for me to call. He eventually came out from the back and gave me a number for some woman Jillian. I called the number and got her voice-mail so I left a message with my contact information and described the issue, she called me back about 5 minutes later.. I discussed the issue with her and she told me my card was only charged once on their end and that I would have to contact my bank for the refund and it could take up to 10 days for them to dispute it and refund me my money. So now Im waiting to be refunded money I should have never been charged in the first place and Im playing phone tag when I feel like Cumbys is to blame and should have to be dealing with banks & what no, not me. Needless to say I am very disappointed with my experience today at Cumbys.
Gas pumps never have reciept paper. This cumberlands does nothing to protect its customers from others not wearing masks. Suggestion: Dont let them into the store. Not following state mandates. Not going to go to this store again. It simply isnt safe !
I was just in there about half an hour ago and boy must I say that girl working behind the counter Tori is such a sweetheart. She is so polite and knowledgeable and wonderful and I hope you guys are Cumberland farms recognize that and make that reflect in her paycheck because she is such a sweetheart.
These girls can never keep up with the lunch or 9 o clock rush, have not yet figured out how to have food ready ahead of time, and get snippy when you ask for service like getting a slice of pizza in a timeframe LESS than 15 minutes.
Nice place inside &out. The lady working the counter kindly greeted me with a smile &asked how I was today, &can she help me find anything? Which I thought was nice since you really dont get greated like that in to many places anymore. She definitely made the visit the difference between 3stars &4. Anyone can have a nice store but its the employees that make the difference. But time will truly tell how this store standards hold up. But for now Id go back..
I used to drive to N. Main St to get cheaper gas, but with this new Cumbies, I figured out with Smart Pay you can save about 10 cents/gallon right there! And with tasty coffee and pizza slices for 99 cents, the savings adds up pretty nicely! It’s great for some businesses too because the boss can pay for gas without the need to give workers a physical card or do expense reports since the purchase can be approved remotely by just providing the store and pump # labeled right at the pump.
Very friendly...actually the most friendly Cumbies of the 4 that I do business with. They are very nice young people!!! You do hire good folks!!
They do a great job. I worked as a mgr for them just our of college. But .this is a great, well thought out store, make your own coffee, its always perfect, great free sweeteners, gas, & snacks.You can call ahead for their Pizza, its actually very Good. They also sell slices, .they should put one in my building in Worcester.!!!!
It’s becoming very problematic/annoying that not one employee seems to have a problem with the Panhandlers/ Wannabe rappers selling cds harassing its customers everyday!!! Can’t even get out of your car without being harassed. No Trespass them please.
This is a good place to go its right around the corner from my job often times I go there for my lunch or snacks good gas prices as well
Love the selection of the om the go food!!!! Gas is good price if you have there app.
Love cumbys... glad theyre back!! Awesome drink stations, food, slushies, etc...
People who work there are not nice...
Theres always cars blocking the air hose even when its not busy.
Got everything HERE!