I had an excellent time at the store. My husband and I were looking to get new phones. We went to several different stores and at the end of the day we find ourselves at the Cricket Wireless Store in Leominster. I have never seen such wonderful costumer service like we received at Cricket Wireless. The sales guy, Kin, went literally above and beyond to make sure we got the phones of our choice and the plan that was best for us. I have never seen someone go out of their way like this man did. He is just an awesome and understanding guy. The whole Cricket Wireless team was efficient and great. We both get services everywhere. Totally recommended.

Best store ever under new management, better customer service, they were able to transfer all my photos, contacts and apps. Thank you to Kin, Frank and Marie. Excellent team work.

I went to the Leominster store to upgrade and Iwas delighted with the courtesy, helpfulness, and efficiency of the young man who helped me with an upgrade to a new Samsung phone. I also made a few follow-up phone feature questions, and he remembered me and cheerfully answered all my questions.A great experience,overall.

This is the brightness store, greeted by Kin, Marie and Frank with excellent extra miles. This store have a tons of phones which are Samsung’s, Motorola’s, IPhone’s, and Cricket Ovations. I ended up getting Samsung Galaxy A32 5G and Motorola Gstylus . Best store ever and best customer service.

Now with the New managment are even better, great plans and services.

I went there to finally buy a new cell phone. I had lost the phone I bot at a different Cricket office t. Cricket had refused to replace that phone, tho I had purchased a warranty for it. They also mistakenly charged me two months extra monthly fees for service to SE Asia, tho this service was not in effect on the p.o.s. phone I used in the meantime.The young woman who helped me pick out a new phone and change over my old addresses, etc was very helpful and efficient.But this does not change the fact that Cricket itself is dishonest and scams its customers

I am sitting outside Cricket Wireless at 10:21, having been here for 10 mins already. Supposedly opens at 10:00 a.m. yet no one is here and calls to their number go to voicemail. What a way to run a business

Excellent customer service

I was always treated with respect by a real nice and lovely lady. I am a loyal customer and I went last last week and the store was closed on the hour it was supposed to be open

Two awful experiences in a row doesnt happen on coincidence. Never going back.

I recently went to visit this store because I had autopay set up on my account and for some reason the payment was not withdrawn from my account and I wanted to speak to one of the reps at the store to see if they can check my account and make my payment because I was going to be disconnected the next day. I was there around 10:15am and the store was closed it shows on the door that it opens at 10:00am Monday through Saturday and there was nobody there not sure why so I went to hannaford in that plaza to grab a few things and maybe give them some time but I come back to find out it was still closed and it was 11:00am there was other customers waiting outside and still this store was closed. They said this is not the first time they had to wait outside. I don’t understand what kind of business is this where they open and close at whatever time they feel like it. If you can’t operate a business the right way then why run it .This was a terrible experience as I drove all the way from Ashby since this is the closest store to me. I am so done with this lousy company I am switching over to a company where I can rely on. What a waste of my time this cricket company does not even deserve one star.

Looking for a way to decrease my phone bill. Nebby + Chris worked with me for 3 months to feel confident enough to bring my phone service over. I bought a phone and small plan to compare along side my other service and found I had better service with their program.

They treat you good all the time ..

Was helpful and patient when I had to get a new phone. Knowledgeable about there phones, even the out of circulation ones.

Love the service and prices are great

Staff was extremely helpful and polite.

Waited outside for 15 minutes after their 11am opening time in Leominster and no one showed up!

Staff are so nice, polite and helpful

Great prices

Great service as always

Great experienced

I have been with this company for years but nothing is the same there is a new employee and it is nothing to serve very bad customer service before there was another very friendly girl and to help me in everything I needed. Unfortunately this store does not serve many hateful staff. They are also always closed and will never be on time. I do not recommend anyone I will get my two lines from here this is crap.