This review is speaking solely about customer service. I acknowledge that due to the pandemic and chip shortages that delivery times on parts are taking a long time. That being said it is entirely unacceptable for me to be left in the lurch for over a month on a part that was part of the we will fix within 30 days guarantee. I have emailed and called on multiple occasions (always a week apart on each contact) and have been given 0 updates. If you expect good customer service when buying a vehicle search elsewhere. I get the pandemic is happening but keeping customers in the know is the least you can do.
Tripp at AutoNation Acura was extremely knowledgeable and helpful. I really appreciated his no-pressure style and Tripp focused on educating rather than selling me. He was very clear about discovering what my needs were for a vehicle and then he went above and beyond to find a vehicle that fit my needs and my budget. I had the vehicle I needed the very next day and was driving off the lot later that evening. It is extremely rare to be able to say purchasing a used car was a pleasant experience, but this certainly was!
I had a lot of experience with almost all the dealerships in clear lake area. Acura AutoNation was a great experience. They are very professional. Not pushy as you normally see……Charles with very nice and passionate. Mr. Hussein is very professional and polite. I will come back.AmroCEO and MD at clear lake, Webster, Texas
Great salesperson but underwhelming “delivery” of vehicle. We drove all the way in from Austin and felt it was worthwhile because they had the best selection of pre-owned vehicles and Hillary our salesperson was awesome to work with - I had been texting her about other cars and then she texted me when my dream car came in as a trade - a 2 year old RDX in my first choice color and trim with extremely low miles and certified preowned. I actually came in and did the sale before the car was out of service. When we needed to come back and get the car though, my salesperson was out of town (she had told me this would be the case) and nobody at the dealership called us to say it was ready, the handover was basically “here’s the keys”. No explanation of technology or Apple CarPlay, no help setting up the Acura link, the different seat settings for driver 1/2, etc. I like to think had my salesperson been there she would have explained it all - she’s incredibly thorough, but just thought it was kind of poor taste by the dealership in general to seemingly not care at all once the sales papers were signed. Maybe because it was CPO instead of a new car sale?
Needed a new car, was looking at so many cars and visited so many dealership. My last stop was Acura gulf freeway. Oh my god they welcomed me as soon as I walked in, the staff were amazing, so sweet so knowledgeable finished my deal in no time and walked out so happy.Thanks to everyone specially. Connor, Nurun, Roger, Husain and Tori you guys made my day
My car battery was not holding charges as I have to jump start it every other day. I went in and spoke with Matthew, my Service Advisor. He listened to my concerns. He said he will have his technicians take a look at it and will tell me what needs to be done. Well he came back and said since my car is only over two years, it still cover under warranty and that they will replace it free of charge. This is the transparency that make great business. Love it. I will definitely go there again to get my car service. Acura stand by their products. Highly recommend it.
Scheduled and took wifes 2018 RDX for oil change. Drove over 50 miles each way. Scheduled as a waiter. Was waiting over 2 plus hours. Oil change and tire rotation and inspection. Bud, took care of me and was the service advisor. I got to Autonation Acura at 1105 for my appointment at 1130. Bud checked in my car. I did not get my car back until around 1420. Bud went to lunch and did not give my keys to any other service advisor. I finally had to ask where my car was and have Josie the cashier find my car. Very disappointing.
Bud is always great to work with at this dealership. Thanks for the great service.
My time here was nice, fast, and easy! The used car I wanted did not have photos and wasn’t ready to view but my salesman Fredrick personally went and took a few pics and video for me. He was very responsive. Finance manager Torrey was also very helpful friendly and efficient.
I spent a long time searching for the right vehicle for my family. I was 99% sure I was going to go with a with another brand but once that dealership tried to tack on fees and warrantys that took the price about 10% above MSRP... I was done.Autonation Acura did not have ANY hidden fees or dealership markups. They even slightly discounted the final price after we could not agree on color choice. Sayed Hasanzada, Balal Rauf, and Tory Nguyen all made buying a new vehicle a breeze.My wife and I left completely satisfied. Thanks
Matthew did amazing job and helped us anything he could. Great service and awesome price. I would highly recommend Matthew and Acura gulf freeway service department to anyone
Best car buying experience that I have had. Sayad and Tory made the process painless and easy. I would refer without hesitation.
Its always a pleasant experience when I take my car in for maintenance. The staff is courteous and very efficient in completing the work in a timely manner. Keep up the good work!
Went all around the League City/Webster/Dickinson area looking for a small suv and I had no idea what I wanted. After visiting multiple places I really liked acura. Their customer service was far better than anywhere else. I enjoyed working with Mark. I felt like he was very honest and not at all pushy. He even followed up after the purchase to see if I had any questions. Would highly recommend!
It was our first time buying from this dealer and the experience from start to finish was excellent. Charles from sales was amazing, his fast responses and constant communication via text made this deal happen for us since we live in Houston. I highly recommend you ask for Charles when you visit.
Luxury experience, pay attention to concerns and fix it promptly. Very nice ambience and comfort while waiting. Good dealership experience and reliable, luxurious vehicle are reasons I keep purchasing Acuras over the last 10+ years
My car felt like it was shifting roughly and was very jerky, so I made an appointment. They were able to resolve my issue and warranty covered it, so Im a happy customer. Everyone was wonderful to work with!
Great smooth experience. Make sure you ask for Mark Capel. He was the salesman that helped me with my vehicle purchase/trade-in. Very nice and welcoming staff, drove down from Spring, TX with my kiddos. Before getting in contact with Mark at Auto nation, I’ve gotten the run around from other salesmen at other dealerships, due to my current situation being far less than perfect. Communication was great! Deal was done on a beautiful Volvo XC90. Would definitely recommend vehicle purchase from this location, and also from Mark. Thanks!!! 😀
Great dealership to work with! my sales person Fredrick Brown honest and friendly will recommend this dealership to family and friends
Pricing is good as well as customer service. After having a bad experience from Ron Carter I visited this dealership. Mr. Brown was my salesperson and he is very professional and amazing. He gave us the best deal.
I scheduled an appointment online, which was easy to do. I walked in, and a gentleman by the name of Bud took care of me. I waited about an hour. Everything went well. They provided excellent customer service. Thank you!!
I came in to have my car serviced yesterday and was very pleased. Buoth helped me with the paperwork and payment and was very polite and professional. I will definitely come back to this location again.
I am very dissatisfied. Everything was great until something went wrong and I needed help from them. They would not listen to my problem said there was nothing wrong even though it was breaking down. I ended up having to go to a different dealership to figure the problem out. The point of having a relationship with a dealership is so they take care of you…. If they don’t there is no reason to stay their customer.
We are very pleased with Autonation Acura with the purchase of our new/used BMW X5. We bought it in Mobile, AL and drove to Houston to pick it up. And upon arrival the dealership was very accommodating and they detailed the car and filled the tank with gas. The car was in awesome shape and we couldn’t be happier!!! If we lived in Texas, we’d definitely buy a car with this dealership.... Written by a very happy customer from Alabama.
Every time I have been here, it has been a positive experience. Bud, who was my service advisor is always great with his explanations and his service. This place has a great General Manager, friendly and eager to keep you happy on every visit
Came here for an oil change and checking if the air filter needs to be replaced based on the recommended schedule. After they inspected the filter, I was told that the filter was still fine, just needed an air pressure cleaning and they did it without charge. The oil change with inspection on safety critical parts and car washing, plus the cozy up scale waiting area with provided snacks and drinks made me feel very comfortable here. Very happy with the services personnel and the check out clerk, a highly recommended car service location.
Great staff and vehicle selection
Going to AutoNation Acura was by far the easiest car buying experience. Charles was an amazing help! He wasnt pushy at all and I loved their no haggle on the price policy. This was the first car Ive bought on my own and everyone at the dealership made the process so smooth and hassle free!
Had my oil change with checking of tire and a car wash which was a plus. Super happy and confident to safely drive my car.
We had the best experience here. Matthew was very patient and understanding to help us find exactly what we wanted. We ended up getting 2 vehicles from him that day!! Everyone there was very friendly. We had to take our 3 year old up there at the end to sign papers and other staff brought him toys to play with and gave him snacks. I highly recommend this dealership and Matthew!!
They are a little busy so we had to schedule service out in advance. They were extremely knowledgeable and new of the issue as soon as we described it (other shops did not know what was going on). We were very happy with the service and especially our rep who was more than helpful.
I have been an AutoNation Acura customer for over 3 years. I have bought my last two Acura RDXs from them as they have an excellent sales department and their service is top notch. I always bring my vehicles in for service. Bud and his associates always treat me with kindness and respect and their service is second to none.
I made an appointment to get an inspection on my car. They did the inspection in about 30 minutes and I got back to a clean car. They actually washed my car while doing the inspection. Without any request or anything, it was just done.Great customer service and if I needed a vehicle, I would go here first.
Awesome experience buying a car from this dealership. Staff were knowledgeable and helpful. Excited to be part of the Acura family
I was in the market to buy a certified pre-owned Acura, and in my online search found the one I wanted to see. My sales representative, Fredrick Brown was amazing! He had the vehicle readily available to see and test-drive when I arrived. He was patient, answered all of my questions and made the buying process easy and enjoyable. This dealership will definitely get my future business. Thank you Fredrick, and thank you AutoNation!
Matt H provides exceptional customer service!! My experience selling my Acura RDX was very smooth and easy. The dealership as a whole was fantastic and I will be back whenever I get ready to purchase another Acura.
Selling my car at AutoNation was smooth and easy. Dustin Daughenbaugh is the man to ask for help. He went the extra mile to ensure all my requests and questions were satisfactorily resolved. Next time I need to sell a car, I won’t hesitate to go to AutoNation.
I always go and have the pleasure of receiving service from Bud. The service always great!
I would like to say thank you to Buoth Peung for his wonderful and patient service. Always feel comfortable to bring our MDX to Autonation for maintenance.
Fantastic Service Department. I always get the best care and advice from Bud. He knows these Acura’s inside and out. Pricing is good and they are prompt and thorough.I trust them with all 3 of my Acura vehicles
Fantastic visit as always. This one of the most efficient and honest dealerships ever. Main reason we keep buying Acura’s.
Fast and friendly service! Will definitely continue shopping here for future vehicles.
I bought my 2019 Acura TLX used from another dealership. I took it to AutoNation Acura to have some small concerns of mine checked out. From the moment I walked into the service department the customer service was top notch! Even though I didnt technically buy from them they treated me like I was number one priority from the gentleman that helped me before my advisor was ready, to the man who holds the door open for you. Bud, my advisor was super helpful and explained everything they did and needed to be done in a friendly and respectful manner. Very glad I chose an Acura and would definitely recommend their service department.
I purchased Acura RDX on Friday. I am already loving my new ride. Brian was super helpful and very informative. I loved that he could answer all of my questions about the vehicle from pricing to how to operate the vehicle. He was very professional and personable. Tory in Finance was also very helpful and able to answer any questions. Very impressive dealership.
I was surprised with the excelent experience I had at Service Dep of AutoNation yesterday from begining until the end.Keep doing like this and you will have me as a customer allways.0
Working with Mr. F. Brown was an exceptional experience. The purchase was smooth and fair. Would buy here again.
Had a great experience buying an almost new truck, Nurun did a great job selling and delivering the truck, appreciate the help from Connor in sales management and Husain in finance. Overall a five star experience, really appreciate you guys!
On a whim I tried their sell us your car app. The offer I received was amazing. I was then contacted by Dustin Daughenbaugh asking if I would like to proceed with their offer. We setup a appointment and I was in and out in no time. Definitely ask for him for your sales needs!
My experience at AutoNation Acura Gulf Freeway was good. Even when I was not ready to buy, Mr. Brown took the time to speak with me and allowed me to test drive the 2021 RDX as many times as I wanted to. I am happy with my vehicle.
Nurun Alam did an excellent job during my purchasing experience. Highly recommend this dealership.
It was an extremely busy Saturday but they made me feel like I was the only customer there! They greeted me and made sure throughout the process i was ok with my purchase. I have been to several dealerships and can say with confidence buying a car has never been this easy. The staff including the GM took great care of me and my children I/we left auto nation completely satisfied! I am now a forever customer.Matt, Tory & Chris make a great team!
First timer here! Bud, my service agent, was very informative, attentive, and friendly! Ill be back!
Tripp helped me with a used Honda Odyssey that had a dead battery he didn’t discover until I was on my way to look. By the time I arrived they had replaced the alternator and fixed the issue. During the test drive he noticed the transmission had a stutter, so they flushed it and also fixed that. The honesty meant a lot to me and it didn’t feel like they were trying to hide issues just to sell the car. Very positive experience and would recommend!
We had a great experience!! Matthew was a very professional sales person he explained all details on the vehicle and all paperwork went smooth !!
My place to go when taking care of my high mileage Acura. My car was actually bought new at this place and I stay with regular oil, brake fluid and transmission changes. This place has necessary expertise and equipment to test my car including quite software. Every time after simple service such as oil change my car runs smoother and quieter. In my last visit they seemed to fix my recurring message (for the last 3 months) about low battery charge even I spent hundreds on diagnosis. They didnt charge me but they fixed it! Pricewise they are competitive and you can always take advantage of existing coupons that are available on their website. I usually wait on site enjoying great coffee and the company of newest cars and when car is ready, it is usually washed and vacuumed.
I had best services experience with representative Bouth at this location more than 10 years. He is honor, friendly, and very knowledgable to explain in great details what need to be done.
Thank you to Matt for my brand new RDX he was patient and answered all my questions and shout-out to Bud for servicing my car both men have made my new experience worthwhile!!
Matt Hindt, was an a great salesman. Polite and assisted us with getting a great deal. He was knowledgeable on other brands and didnt pressure us into the sale. Finance department was good as well, they treated us well and werent overly shocking their products.
Bud in the service department is awesome! Always helpful and kind! Met Hilary Hart with our latest purchase and she is great too! Helped us find a MDX that is just perfect!
My sales advisor mark was one of the best car dealers I’ve dealt with. He was very honest, and knowledgeable. He made a tedious experience feel very easy and comforting. I will definitely do business with him again!
Hillary Hart is a great sales associate who from day 1 showed me that she was there to help me find the perfect vehicle for me. She showed me that she cared about as a person and I did not feel like a number. Not only that but she was also persistent, consistent and responded to every one of my phone calls. Her professionalism is to be commended and I would recommend her to anyone who is in the market for a vehicle. Thank you for treating me with respect.
My husband and I had a great experience purchasing my 2022 MDX from Auto Nation Acura - in and out in under 2 hours! Ask for Charles Christiansen!
I made it to my appointment a little early but was waited on soon as I got there. The customer service was great and I felt well taken care of.😁
We purchased a TLX from AutoNation Acura this week. The service was excellent. Matt was very professional and comprehensive in his explanation of the car’s many features. Moreover, he listened to our questions and answered them thoroughly. He also quickly responded to our email inquiries. Tory assisted us in the Business Office. She was a pleasure to work with and displayed a full understanding of the financial side of the transaction. Both Matt and Tori are great assets to the AutoNation team.
Absolutely the best car buying experience. I dread buying a new vehicle because it’s usually a long back and forth process. From my first visit looking, I was never pressured to buy and when ready to leave received a hand shake and thanks for stopping by. I would highly recommend.
Thanks Bud at AutoNation Acura Gulf Freeway-2512 in League City, Texas. You have maintained a professional, friendly, and welcoming personality ever since I meet you 8 years ago. Thank you for being such a warm spirit!
Frederick Brown hands down to one of the BEST salesman on Acura lot!!! He was very professional and laid back! No fast talking no willing or dealing it was all up to you and your time. Finance department was on point as well no time wasted if in need of a new or used car AutoNation Acura Gulf Freeway is the place to go!!!
Had an issue with my 2014 MDX. The problem was assessed and fixed easily. Great service team. See Matt if you get a chance. You will not be disappointed!
I recently purchased a RDX and the entire process was so positive. Matt (sales) was able to locate the exact RDX I was wanting and consistently communicated with me with updates until it made it to dealership. Highly recommend this location and Matt Hindt, wonderful service!
I would definitely recommend this dealership. They are friendly, knowledgeable, & my car only took a couple of hours to repair!
I had the most positive experience here! Hilary walked us through our needs and offered the best options. She was extremely pleasant, courteous, and friendly to speak to. I liked that they didn’t pressure us into buying and truly wanted to help us make the right choice. Roger was the manager available when we went and he was kind enough to offer us an extension test period. Not only that, both Hilary and Roger tried their best to meet us in the middle on the pricing and gave us the BEST offer. I’m extremely happy that I went to this dealership, it was the best decision I made during my car shopping experience. 10/10 would recommended!!!!
Just wanted to say Thank you to Fredrick Brown who greeted me at the door with arms wide open! Thank you for helping me buy the most beautiful Acura MDX! The experience was amazing!! Love you and will buy from you again and Refer!! Love my car!!!!Everyone there was exceptional!!!!
This location in League city Texas was worth our time!There was only one employee out of the whole store that had actually said something offensive towards me and my daughter. To which I would not recommend anyone to!But the others including Mrs.Hillary and Marcus were very courteous and assisted us responsibly. As well,as seems like people that doesnt have a hard time helping people!By the grace of God blessing me to buy my own 1st vehicle at a good deal price,which was a 2008 gmc yukon xl 1500 LST!!We love it!Jus a few minor bumps and bruises.But its alright 👍 Thanks Auto nation Acura!!
I went to AutoNation Acura Gul Freeway for the first time and I had such a positive experience! Mr. Alam was professional, knowledgeable, and helpful. I definitely recommend Acura Gulf freeway.
The service experience I received was exceptional. The entire staff was friendly and professional. Also, I appreciated getting frequent updates on the status of my vehicle.
Thank you Matthew for always being so kind to me, You are so respectful and helpful, i have never been treated so kind from a car dealer service before. you always make me feel welcome and you’re always very attentive. Everyone there are very nice and friendly. Great customer service 👍🏼
Stopped by because I seen a car I wanted to look at and was immediately greated. Charles asked me what I wanted and after I gave him the run down, he endulged me like a long time valued customer. I was not pressure by any of their staff at all, and to be honest Charles and his sales manager was extremely accommodating even though I told them that I was only llooking. Even more so, Charles has been one of the best car salesmen I have ever had the pleasure of dealing with, and if you have looked at my other reviews, you will see that I dont mind calling out horrible salesmen, but this guy was awesome. Definitely a five star experience. I will be buying my next car from here, and I will make sure to go straight to Charles when I do decide to buy...
Demo ride was incomplete as sales rep wound not allow travel on freeway.Waiting time was excessive.Make-ready did not fill fuel tank and missed cleaning some exterior areas.
We had a great experience at this dealership recently. Fredrick (Sales), Tory (Finance), and Matt (Service) were all very friendly, professional, and responsive. Would definitely recommend and would be our first choice again for a future Acura!
Needed last minute oil change, got in & out with no problems!
Scheduled an appointment which made it seem less to drop my car off. Got helped right away and received an update a few hours later with what they found and what I wanted to proceed forward with before any work was done, and then received a call when my car was done. Very friendly and helpful staff.
Had a really great experience right from car viewing to purchase. The staff is really friendly and there is no sales pressure whatsoever. Fredrick from the sales has been so wonderfully helpful and all the way to the GM! They do recommend protection plans with attention to detail descriptions and provide comparisons. Tory, the finance manager was in particular very detailed in explaining the options and providing recommendations. I am so glad that I did get it as I had a road hazard situation with in 2 weeks of purchase. Lucky enough everything was covered and paid for without any questions asked. It was a swift process and I was very happy with the customer service. Keep up the good work!
Brian sold my boyfriend his dream car just now and was thorough from start to finish! He made sure that there were no hidden fees or charges, gave complete disclosure about the vehicles history and the entire staff, including the finance director Tori, assured him he was right in his purchase(he hadn’t bought a new car in years!) Thank you from the bottom of my heart for making/assisting him to buy something HE WANTED for once. I highly recommend the staff here.
I bought a car from Auto Nation Acura a few days ago and I must say this was the best car buying experience I have ever had. From start to Finish Mr. Fredrick Brown was very personal, knowledgeable, and Friendly. Mr. Brown and his team went above and beyond to not only meet but exceed my expectations. Insuring confidence that the vehicle I purchased was top notch and great priced really making sure I was taken care of even after I drove off the lot. They made sure the car was satisfied with my purchase. Any issues they Addressed fast and easy no problems. Highly suggest if your looking come here.
Worked with a great salesman Matthew Hindt. The financing person Thao Nquyen was such a pleasure. Helped me get exactly what I wanted with no hassle. I can be a little demanding but they handled me with respect for both my person and time. Great experience.
Great service. Excellent customer waiting area. Accurate estimates. Recommended.
This is the place to go to purchase a vehicle. Frederick Brown took GREAT care of us and eased us from previous bad experiences with dealerships! They are all totally professional, courteous and attentative to your needs. Recommend!
The guys always take care of us. This is why we will continue to have our car serviced at Acura League City.
I purchased my 2015 Acura ILX from this dealership brand new in 2015. I have had nothing but issues since buying the car. I have had a new battery In 2016,2017,2018,2019,2020,2021. Everytime my car doesn’t start which is yearly I even try to jump it and it doesn’t jump. I have had my car towed to the dealership 4 times now. I don’t believe with paying 30k for a brand new car I should have to deal with so many issues. I will never buy another Acura again. I wish I would have never bought the car.
I wasnt really in the market for a new car but after recently test driving a Range Rover Sport, I was able to find out how much my 2016 VW Passat was worth. Because of the chip shortages & new/used car mark ups happening across the industry...I received a surprisingly great deal for my trade in. After visiting a few dealerships in my area....(including another Acura dealership which I will not name becuz their service was TERRIBLE!!)....no one was willing to work with me as I was paying cash for my car. I was debating on the BMW X3 & the Acura RDX. I absolutely loved the interior of the X3 but wasnt a big fan of the body style. I loved the interior & exterior of the RDX I test drove at the other Acura dealership but was completely turned off by the hustle tactics they were attempting & when I called them on it, they acted like I was the incompetent one. That said because of that experience, I almost gave up on Acura & purchased the X3. I decided to do a little bit more research with comparing the RDX & the X3.Then I found the AutoNation on Gulf Freeway and looked up their inventory. I gave them a call and spoke to Nurun who was very accomadating from beginning to end. I asked a few questions about a couple of cars they had on their website and he called me right back with the answers I needed. I scheduled a test drive with him and when I pulled up, they had a reserved Welcome sign in their VIP section when I arrived. VIP was only a little parking area on the side of the building, lol, but I still felt like a Very Important Person!! Nurun was VERY knowledgeable about the RDX. I asked him all kinds of questions and he had the answers. The questions he was unclear on, he found the answers for me. I wouldve never guessed that he was only 2 weeks on the job had he not told me. I was impressed. After the test drive, I cut straight to the chase. I was not interested in wasting any time on haggling or going thru the entire car sales game. I was fully prepared to walk out of there like I did the other Acura dealership had I received 1 sign of those tactics. I must admit that during the negotiation process, I think I gave Nurun more of the back & forth with the questions I asked and the price I was willing to pay. HE WAS EXTREMELY PATIENT WITH ME!! Needless to say, I was able to get very close to my asking price and he walked me thru all of my new bells & whistles and helped me set everything up in the vehicle before I drove off the lot with my Brand New 2021 Acura RDX!!! Oh I failed to mention that the car I purchased here was The Exact Same Car, Color, Rims, Interior, Exterior, etc as the other Acura dealership, haha. I am so glad I decided to give Acura another chance and that my instincts lead me to Nurun & AutoNation Acura Gulf Freeway. My experience since the purchase has been very considerate as they have checked on my by email or phone call about every other day. I appreciate the entire team there that made this experience very easy & seemless. I have been bragging on you guys almost every day. I am most Grateful & Appreciative. My Gratitude is Extended!!!
Marcus took care of us and made our experience a great one! I appreciate all of your help!!
We recently leased a 2019 ILX A-Spec Edition from Autonation Acura Gulf Freeway. Our salesman Matthew was awesome. He was very professional, polite, and patient. He walked us through the entire process from start to finish. Sales and Finance managers Connor, Ronnie, and Dustin were all super laid back, respectful and made sure that we got everything we needed. We feel great about the deal we made here, and look forward to doing business with this team in the future. Could not have asked for a better car buying/leasing experience. If I could give more than five stars here I would. First class all around!
Service was good and on time. Hopefully my car will hold up for a while before next service is due.
Overall great customer service. Excellent experience with the Service department during my last visit.
Great service! Dropped the car off, and they texted when they were done.
I typically have high customer service expectations, which simply amounts to what they all normally advertise should be expected. However in my experience, this usually not the case. I was surprised at the service I received at AutoNation Acura, especially since I had not purchased my vehicle there. I felt as if I were the only customer they had and each one of the service managers were willing to help any time I called, they didnt just punt me to my rep that wasnt available ending up in leaving a voicemail that isnt returned (what Im used to). They exceeded my expectations, their communication and updates were timely and made all the difference in the world. Ill be returning there for any of my future Acura needs. By the way Dont buy your car from Vroom! Unless you enjoy repeated disappointment.
Great Service. Took care of a warranty item with no hassle.