Representative Lynda was by far one of the best I have worked with, she is down to earth, easy to talk to, friendly and very knowledgeable in her field. She wasn’t pushy or desperate for a sale, she took the time to find exactly what I wanted! We spent quite a long day together with how specific I was being on what I wanted and she didn’t let me settle on something or act impatient when I didn’t like her suggestions.If I ever buy another car, I will be going to her again.It won’t let me add a second review or experience so I wanted to add this,ONE MONTH LATERLandon, Finance representative was fantastic! I had a financial miscommunication with my contract and was told I had to put money down from some other manager who demanded money. And said they had called me multiple times, when they had not. After reaching out to the wonderful Sales Rep Lynda, Landon immediately called me and had corrected the issue, and reassured me it had been resolved. I’ve never been more impressed with a dealership and their follow up. Thanks you guys, you have done an awesome job!

While I was able to get a stellar price on the car, everything after that has been absolutely disgusting. I had a brand new 2021 and after 2000 miles every light in the car started coming on. I called Layton Audi, the dealer I bought it from, and they told me it would be over a month before they could get me in. My expectation is this is an Audi dealership, but I’ve come to realize that when you pair Audi with Volkswagen you’re going to get a different experience than when you pair Audi with Porsche. I called the Salt Lake City, strong Audi, and they were able to get me in within one week and I didn’t even buy the car from them. They will get my service from here on out and I will not return to Layton Audi.

Tayler is very professional. He was a great example of quality service and performance. Much like the Audi that I own. I would recommend anybody to this dealership for service. At the very end of my dealings with him. He reminded me that I had a tire that was showing low. They checked it and confirm that there was no leaks but told me to keep an eye on it.

Best Audi service center in the state by far. After taking my A3 to the other two dealers in the state and having my vehicle misdiagnosed, I brought it here. My car had a complicated problem that they spent the time needed to correctly diagnose and fix. My car is amazing now, and its all thanks to these guys. They were excellent at communicating throughout the process. Theyve earned my trust as a customer, I would highly recommend them!

If there was an option for zero stars or even lower, I would use it. I have never been treated so poorly by any auto dealership or any business for that matter. My husband and I were working with a sales rep, Brittany, who gave us a quote on what they would purchase our car for. We go in the FIRST time and Brittany was nowhere to be found and we got James. James takes us around the lot and nothing really stood out, he also wasnt listening to what we were looking for, and kept trying to give us options that were nowhere near what we said we wanted/needed. Then my husband gets back in touch with Brittany and we go back in to sell our car, once again, Brittany is nowhere to be found, we get James - again, and he tells us a number DIFFERENT/lower than what Brittany told us. The second I mention My husband and I were told... the entire tone of the interaction changed. James left to get a manger, then we get Mackay and we explain the frustration, and he basically says, mistakes happen, but she is not allowed to give numbers like that. Mackay was so passive with us and felt like he just wanted us out. So then we ask him to go back and at least confirm what James told us on the number to sell, and Mackay comes back and says he was instructed not to buy our car. I have never felt more discriminated against, never been treated so poorly so quickly, never have felt more embarrassed and confused due to error on the retailers side and then dismissed so quickly. I would not recommend going here. We have purchased from Young Chevrolet and had AMAZING experiences but the people at Young Audi/VW.... really were awful to my husband and myself and zero remorse or accountability for their own mistake. Zero stars. Would not recommend. Really turned cold on us once they realized we were a gay married couple. It was truly an awful experience. Wouldnt even wish that type of feeling on an enemy.

I would give zero stars if possible. The absolute worst service center I’ve ever been to. The service used to be great but has gone down over the last year.I scheduled an appointment through their website for 4:30pm. When I arrived to drop it off they told me they close in 30 minutes and would not be able to work on my car. I asked why I was able to schedule an appointment for the time AND get confirmation and they told me they have no control over their online scheduling. I got no apologies or effort to try and get me in the following day.This is not the first time I’ve had poor service like this and am very disappointed. I do not recommend taking your car here.

I love my Audi. The service here hasn’t been great. There has been turnover of employees, and nobody seems to know what’s going on.

My regular mechanic couldn’t figure out the problem I was having with my S5. The codes that he was reading were not detailed enough. So I thought I would take it to the dealer. The service manager at Audi of Layton was very patient and understanding. What I didn’t realize, is the dealer has access to Audi experts at corporate Audi. They got it all figured out and I also had them do the 35000 mile maintenance. Very detailed and maintenance is extremely important on these high performance cars. . Their shop looks very clean and organized. My car is running like it is brand new. I will be going back in the future and I can recommend them to others.

They were fast professional, and I loved the video overview of the repairs on my vehicle. It seems they are not trying to hide anything and are completely transparent! I will definitely keep coming here for car repairs and when I decide to upgrade!!

Audi should remove this dealer if they care about their brand. Just moved here from Austin with an A7.Unfriendly receptionist guy, messy waiting area, the refrigerator is 100% empty not even water, coffee machine broken, they dont do loaner cars, bathrooms were gross, the list goes on and on. This is not an Audi experience. This place dilutes their brand equity and value.

Tyler and the service department we’re understanding of my situation, and got my vehicle in even though they were completely booked. They informed me of major leaks on my motor. They were able to get my vehicle in fix the leaks and their technicians did a fabulous job.

Amazing customer service! They were able to squeeze me in with super late notice and completed the repairs earlier than expected! Great pricing as well.

Hands down best audi service department. We were stranded 12 hours from home and they were able to squeeze us in and get us going again all while being short staffed. 20 out of 10 in my book.

Mike and the service team did a great job helping me with my car, fast and friendly service. I will be back.

December 02, 2020 I took my 2014 Audi Q 5 in for its Scheduled 45 K Maintenance.Tyler was there to greet me as I entered the lobby area. Nice touch.He explained to me what they would be doing today.Also explained to me how long the service would take.Tyler was very friendly and Professional.My car maintenance was completed on time .Tyler also recommended 3 things I should consider scheduling to have done.I appreciated that.I was very happy how I was treated. Great Customer Service.

I initially went in for a door module program on my 2015 A4 S-Line. Turns out I had purchased the wrong door module and Tyler and team let me know. I found the correct module on eBay for $17, plugged it in and it turned out the issue wasn’t the module at all, but a bad connection to the door harness from the body which was discovered at the dealership. I misunderstood the diagnosis (video would have helped) but Tyler and the owner made sure I was contacted for clarification. Now that I understand the fix, my door is working properly again thanks to the efforts from the team at Audi Layton.

First experience, great experience! Excellent customer service, didn’t even charge me a service fee as they weren’t able to find any issues with my vehicle.

Tyler and Nicholas were awesome! Highly recommend.

Love the staff at the service department at audi layton, always so kind and get the job done right the first time ! won’t take my car anywhere else and definitely worth driving from salt lake to bring it to layton !

The service is impeccable; the waiting area is comfortable and the staff are wonderful. All in all a great experience

VTR ... I thought this car dealer Scam had gone away! It doesn’t stand for Vehicle Title Registration, it stands for Vehicle Theft Registration! Another dealer rip-off scam in which the VIN is etched onto the vehicles windows and then the vehicle is registered into some kind of database in case it is stolen. That was done years ago. Now dealers have gotten even lazier and it’s no more than a sticker put on the inside of the doors, the trunk or hatch and the hood. Apparently, the registration process is optional and you should be informed ahead of time. They didn’t even do that, they just added it into the contract for an additional $249.00. I spotted it and new right away exactly what it was. I told the salesman I didn’t want it. I was told “everyone pays for it and they won’t take it off!” “I was also told, the owner was making sure every new car being sold was going to have VTR, Period!”Okay, here’s what really pisses me off, not the fact I’m paying an extra $249.00 that is unnecessary but the simple fact the dealership is making sure every new car is going to be sold with that extra fee. They sale on average approximately 125 new Audis a year, that’s an extra $31,125.00 a year. They most likely sale twice as many VW so they are making over $90,000.00 a year on that one up charge!Most other dealerships will take it off if you bring it up and tell them you don’t want it!

Tyler worked hard to make sure I was taken care of. He did a great job. He explained everything in a way I could understand. He was up front and honest, highly recommended.

Tyler service manager at first was nice just to get me in the door and the other service writer was trying to upsale me on stuff my car didnt need. So I got a call from Tyler and he said the found the problem and I asked 3 times would that fix the problem ? He replied with it should so I told him to perform the work. He later called and said that wasnt the problem after a $500 ticket. He quoted me $4,900 dollars for a guessing game they play with your car. When I went to pick it up he acted like he didnt care that his technician wasnt knowledgeable about cars. All he said was thats how things go I would not recommend this dealer at all. They will just make you spend hundreds of dollars for a guessing game the technicians play with you.

My niece took her car here and the manager in the service department definitely tried to get as much money from her as possible. I know better than to take a car to a dealership but I recommended this place to my niece. The service manager and technicians recommended that she get a new O2 sensor for 330 bucks. Way over priced! We took the car to another technician and found out the issue was as simple as the pins in the pig tail of the O2 sensor harness were bent and couldnt make contact with the O2 sensor itself. The technicians here cant even pay attention to detail and the manager doesnt even seem to care. Why should I take my car here or recommend any one to this place? Especially after the attitude that was exhibited by the service manager when I went with my niece to get her car. I told him we werent getting it fixed here. He then tossed the keys on desk and we left. Horrible customer service.

Got my Audi in quickly! Inspection, diesel oil change, and registration updated same day! Thanks for the great service and text updates on my car, appreciated.

Nice helpful folks. They could have been a little more communicative about why it took longer to perform the diagnosis than excpected.

I walked into this dealership not really expecting to leave with anything but I did, and it’s been such a great vehicle. Lynda Sanchez approached me from the get go and she helped me through everything. She made my purchase very simple and I’m very happy with the results. 5/5 this place is amazing and I suggest if you need a car, go to them.

UPDATE 10/9/20WENT TO SALT LAKE AUDI AND MY WARRANTY IS STILL ON EFFECT AND THEY LOOK AT MY CAT FOR FREE. took my 19 Q7 for a service reminder light.Me being a female that nows very little about cars I took their word from the service writer Troy (not helpful) told me it was a full service required 500$ +/-I know Audi maintenance is not cheap but they telling me that was required and not a option.once I called my husband and he told me that they should do a oil change and a air filter replacement (that took care of the service light)The service department manager also was insulting by offering me a beer and then laughing...I have a ignition lock (DUI)Today my husband open the hood of the car and we are not sure if they even perform the service.2 1/2 hrs later. For oil change and filterJIFFY LUBE IS BETTERWill not ever go back there 0 STARS

There are several issues going on with this dealership. First, I’ll mention it’s a European import dealership. Import parts are higher, understandable and I knew that when I purchased my car.That being said, the diagnosis price is insane; the oil change price is almost double what I would pay at a smaller mechanic or JiffyLube. Could not tell me how long an “average” maintenance would take on this car (which is one of the most common models they sell).Unfortunately I decided to bring my car to the Audi dealership because almost all local mechanics in a 20 mile radius don’t advertise as import mechanics or they don’t handle imports at all or they seem flat out sketch OR there’s a scheduled out waiting list. With some of the mechanical issues, I needed it in ASAP. Which is why I’ll bite the bullet price-wise.The check in staff at the Audi service center was absolutely terrible and rude. Bad attitude, bad communication and a “you’ll have to live with what you get” mentality. Like I mentioned above, big lack of information being provided. He also told me it may taken longer than tomorrow (a FULL business day) just to simply tell me what the diagnosis is. Today is Thursday, this weekend is Labor Day Weekend, so they’re closed Monday. Based on his feedback, I made not even know what the heck is wrong with my car until Tuesday.I’m already afraid of what the overall cost will be when it’s finished. Like I mentioned, would have rather found a smaller imports mechanic to handle it in the Layton or Ogden area that could have gotten me in sooner than a week.

This last visit will be my very last visit to Cutrubus Audi and other Cutrubus establishments.My last visit was for a turbo boost sensor code that first popped up in 2017, which a tech repaired some wiring. Three years later the sensor is throwing codes again and Audi says, replace the sensor. Well I got a second opinion and it turns out the wiring repair was done improperly. Wired correctly for $50 and NOT replacing the sensor the vehicle runs like a dream again. Not only that, but they wanted over $300 to replace the sensor that is $30 and is probably the easiest sensor to access in any vehicle (10 minute fix, including driving the car in and out of the shop).This visit was also mainly for an oil change and checking the coolant because the coolant level sensor was beeping. After inspection they said that the wiring to the sensor needed to be replaced and it would fix the problem. Low and behold after getting my car back there was NO COOLANT in the expansion tank. NONE! Who gives a car back to an owner with NO COOLANT!?!? The tank had a stained line in it so it appeared full, but it simply wasnt. Basically they didnt do their job.How do I know I even got an oil change at this point?My other problem here is the service representative Troy. Troy has no issue be extremely rude and honestly seems to have a very limited knowledge of car mechanics. He is arrogant and always short with customers. I am honestly surprised Audi has let him maintain employment, and as long as he is there I will never return.Complete disappointment in an establishment that should be taking pride in being a preferred location to actually fix your car. These techs seem to only know what the computer tells them, which is recommend to replace everything.

Staff was friendly but is not a full on Audi dealership. It’s actually a VW dealership with a small Audi section for sales and service. The service bay is shared with VW. You wont get that extra luxury service you would get at a full luxury car dealership.

I rarely write reviews, but cant stop myself. This service department is awful. Took my Q3 in because it was making a lot of noise at cold start. Guy at service desk didnt seem to believe my story. They kept the car a couple days, then texted me saying they couldnt fix it. Car is brand new with under 7K miles. I stated that they need to fix it because its got an issue and its under warranty. Guy at the desk texts me you know I have the upper hand here. Hes lucky he wasnt at work the day I came to pick up the car. I had a head full of steam. I took the car down to Audi in SLC where they quickly diagnosed the issue (two service bulletins) and fixed it. Too bad Ill have to make the longer drive to SLC now, but its well worth it. Finally, the service web page is terrible. If you schedule an appointment on the Audi service page, its scheduled on the Volkswagen calendar. When you show up at the appointed time, Audi service isnt expecting you. No this was not user error. I double checked twice.

Absolutely THE WORST DEALERSHIP I have ever dealt with/ THE WORST CAR BUYING PROCESS I have ever experienced. INCOMPETENCE AND INEPTITUDE REIGN SUPREME at every single level of this dealership from Sales to Administrative Service (though I have not experienced there Maintenance Service Dept. I have NO FAITH in their ability either). Buying my car here was the biggest mistake Ive ever made. If youre thinking about buying an Audi, great, theyre fantastic cars! Just look elsewhere for it or reserve Audi Layton for referring people you dont like.

My experience was with Troy, the supervisor. I am an 18 year old female and he DEFINITELY tried to use that to his advantage. The first time I went, I paid $120 for a diagnostic when I already knew what was wrong and just needed them to reset the check engine light. Well less than a week goes by and the light comes back on so I take it back. Troy tries to get me to pay the $120 diagnostic fee AGAIN. But I raised my voice and argued that this is their fault for not fixing it correctly. So they diagnose it and its the same problem as before that is fixed and just needs to be reset. Instead of going in and actually resetting it, they tell me to drive it for 150 miles so itll reset itself. Well obviously it doesnt just reset itself, so I end up back there after 150 miles. They try to get me to pay the diagnostic fee AGAIN (third try). I argue and try to get him to understand by telling him everything but he interrupts me and says that I have to pay it. So I run through the whole story again, without letting him interrupt me. He still says that Im going to have to pay it. So I just said fine, whatever because I was going to be bringing my uncle and the paperwork with me later because I was NOT going to pay it again when it was there fault I was back in the first place. Troy also said that my breakpads were completely worn and needed to be changed immediately. One of his employees pulled me aside and told me that they were barely starting to wear down and were fine for at least another year (got a second opinion and my break pads are fine like the employee said). When I came back with my uncle to talk payments (we were ready to argue and had paperwork in hand), Troys demeanor changed immediately. He actually smiled at me and was pretending to be nice in the first time of the three visits. Troy didnt even try to bring up the diagnostic payment now that my uncle was there and only argued a little bit when we said we were going elsewhere to get it fixed (he was trying to charge me $375 for something he was already supposed to have fixed). He did end up tossing my $300 key fob (with attitude) onto the counter towards me instead of setting them down gently. I definitely dont recommend going here at all, but ABSOLUTELY dont go here if youre a little guy like me that people think they can push around.

Very grateful to work with Dave leasing my friends Audi. He made the negotiations smooth and easy. He was professional and prompt. He also delivered her car to her office in Park City! That helped save her a lot of time she didnt have. Kudos.

I had an amazing experience with Linda from here. She had helped me get a really great car and trade in my old beat up car. She helped me with everything to be in my price range and finding a good reliable car.

Parts and service team were SUPER helpful. I had gone to another dealership out of state, and the parts guy at that dealership told me the repair on my wife’s driver seat would need a $700 part to be fixed + probably a couple hours of labor. I was going to the Layton store to go order the part, but the parts guy in Layton (think his name is Tom- great guy!) walked out to assess the problem with the chair, and to my shock and surprise, within 15 minutes he had fixed the chair with a single, obscure and Audi proprietary bolt. So grateful for Tom caring enough to really diagnose thoroughly.

Customer service rep in the service department was condescending and didnt help me get answers to my questions. Told me you can ask me 20 times and my answer will be the same. I was trying to understand why the information I received from two other sources didnt match up with what he was telling me, but he wasnt interested in really helping. I hope I never need to go back.

Troy and Justen on the Audi Service team are AMAZING! I never dread taking my S3 in to get work done. Great job, always!

Ethan is great!! He helped me out big time. Lost the wheel lock to my Q5, he had my lugs swapped out and a new lock key in hand within minutes. These guys know how to do it.

Troy and his team in audi service are amazing, honest and incredible to work with. Thank you Troy for taking such good care of me and my Q7!

Vicki and staff are amazing!! The service director Eric is outstanding and definitely recommend this dealership if you are looking for great customer service and quality!

Took my bosses Q7 in for repair. Took almost a week just to look at it. They couldnt fix it and had no answer when they could.And then they had no loaner cars. Salt Lake City Audi was better to work with.

I seriously can’t thank these guys enough!! The manager Kelly is an absolute king and is so helpful! I went in to the dealer wanting a cool and affordable car and they handled the rest! I have never had a car buying experience go this efficiently! I love my new Audi wagon!!! These guys are the best!! Thanks again

Traveling from out of town and had a side wall blow on tire. Took to this Audi dealer since the car only has 6,000 miles and bought in last year. Service guy had zero interest in helping, the store did not have a tire in stock which seems odd since its practically a brand new car, service tech said no warranty without ever even looking at the car or asking my name. Basically didnt want to be bothered so I went to discount tire where the expedited the same exact tire in and installed within 3 hrs of coming to the store. My friend warned me about this Audi dealer and he was right

Havent been too happy with the two visits I have made to this Cutrubus. The first was a car buying experience, we saw they had just gotten a car in that we were interested in so we gave them a call and set up a time to come see it later the next day, at their request, so they could detail it (as like I said they had just got it in). So my husband and I went in the next day at our scheduled time and the car was TRASHED cigarette butts everywhere in the car among other things.. it was just absolutely disgusting.. needless to say we bought our Audi elsewhere. Second experience I took my Audi to the servicing department, I called and set up an appointment a little over a week in advance for an oil change and to get a recall done. I dont live particularly close so I dropped the car off and my husband followed behind so we could get some breakfast and run some errands. It took them 4 hours to finally call me and tell me my car was ready to be picked up, but that they were only able to do the oil change because they did not have the appropriate parts to fix the recall... But they would call me when they do..Are you kidding me?? 4 hours for an oil change??? And now I have to drive around with a potentially life threatening recall (airbag) in the dead of winter?? That was a month ago and I still havent heard back about it Im probably going to go to the Audi dealership in SLC instead which is an hour from my home. The best part of the entire experience is at least they gave my car a much needed wash (the outside only didnt even vacuum my floor mats) and gave me an update on the overall health status of my Audi via a video text.

I would love to drive a Lamborghini after this Covid-19 Operation. Thank You.

This is the best dealership in the state they were very straight forward with there sales process and did not play any games like other dealers in the state. I will for sure be buying another vehicle from them in the future.

I was notified about a recall on my secondary heater vehicle, so I took it in. After my car was returned to me I could hear a noise coming from the location where the recall was done. Andrew and the service team worked hard to get it repaired and to my satisfaction. I told Andrew I would make sure to give him a good rating and his reply was that he was more concerned with me being satisfied with the work they had done. Thanks for working hard to make thing right.

These guys are fantastic, Barry is very thorough in taking care of his customers after the purchase and teaching us how to use the technology, features and walk us through setting it all up.If your in the market for a new Audi I highly recommend the team at Audi Layton!

Steve in the service department was extremely helpful in setting up my repair order. He was very thorough in acquiring the necessary information to set up my appointment. The service was fast, professional, and personal. Scott, the service advisor, was easy to speak to and made sure I understood what parts and repairs were necessary to get my car running at peak performance. The car was in and out of the shop in one day, and that was important since I live out of state. Thank you, Cutrubus service staff, for a job well done. I will not hesitate to take my Audi service needs to you again!

Not my favorite place for Audi repairs. Ive been forced to use them or drive an additional 45 miles to another dealership. The service manager didnt listen to my description of the problem and failed to keep me informed of my vehicles status. Then claimed theyd tried to call me (nothing on caller ID and no messages). I dont recommend them for service.

On Tuesday I stopped by to pick up a rack that we had ordered for our Q5. Upon arrival I found that the parts department was closed. Barry Robertson, Sales Consultant for Audi, went beyond the call of duty and helped to get the rack and even installed for me. Within 12-hours, Barry also followed up with me to resolve a safety issue that I had been pleading with a sales representative from another Audi dealership to help me with. I am back in love with my Q5, Audi, and now Layton Cutrubus Motors! Thank you Barry!

I have been a customer of the parts department in Layton for almost a decade. Brandy and Thomas have my business, they go out of their way to take care of me. Mistakes happen, as they do in the parts game but when that happens they step up and communicate effectively and resolve the issues.

My experience with the service department here has been nothing but terrible. I’ve given them multiple opportunities and every time it just gets worse. Communication is terrible. They have misdiagnosed multiple issues. Three separate visits to diagnose the problem. Every time I called to check on the vehicle, i was ALWAYS told “Oh, Mr. Folkman I was just about to call you.” Uh huh. I had them do routine maintenance one time it was in (oil change, etc.) aA few months later I called to see at what mileage they changed the oil. They said 42,000. I told them that was interesting considering my car had 19,000 miles on it at that moment i was calling. They told me i must be reading it wrong. (Current reading is 31,112). Even just scheduling an appointment is a hassle. I decided to give them one more chance to calibrate sensors on a new windshield. Continually transferred to the wrong department and left on hold for 15 minutes! I drive 35 extra minutes to take my car to Strong Audi in Salt Lake now because I don’t trust this place to do a good job or even act like they care.

I have tried to purchase a car on three separate occasions at this dealership. Good luck on finding a salesman willing to walk out and help you! Terrible customer service!

The worst experience for a first time car buyer.

I bought an Audi Q5 from Cutrubus back in the beginning of 2016. Definitely be careful with them. I just took my car in to get valued and it turns out there was a wreck on the car back in 2013 when it was new that they did not tell me about at all. So my resale value is quite a bit less than I was expecting.

Sales staff (Barry)is great without pressure for a sale and knowledgeable.

Took my car in for a small recall. The service scheduler informed me my car was still under warranty, and did a complete interval service. Thank you.

Absolutely the worst Audi dealership in the area. Worst customer service and they dont care about their customers at all. Couldnt take 10 minutes to run diagnostics for an across country trip. Only have two techs and honestly they are best part about the dealership. The lady working the service department was great and extremely helpful, however the guy i think scott is his name was absolutely unhelpful at all...turned me away after i had been waiting for over an hour. What a waste of time and space. If you want top notch service, go to Salt Lake City.

I have brought all my Audis to Cutrubus over the years and have always been taken care of. Troy always goes out of his way to make sure my vehicle is fixed and stays on the road. The Audi service department has always exceeded my expectations!

On a cross country trip from Virginia to California, my low oil indicator came on in my A4. Troy set me up with an appointment as soon as I came into the salt lake city area and resolved the issue. There was a recall on my car that I wasnt aware of from my home dealer and the problem caused excess oil consumption.... great and fast service overall, helped me continue my trip knowing my car was in great shape! Thanks!

Beware- once you buy a car - you dont exist to them anymore. Horrible service. I purchased a vehicle the end of October - included was supposed to be floor mats. Took me almost 60 days to get some- the ones that came were the wrong ones. Im close to 90 days after purchase and still no

Thomas over in parts is fantastic to deal with! Thanks so much guys!

I am shocked at appalled at their lack of concern or professionalism.. Brought my car there from SLC and was clear what I needed and expected. Car was fixed and they brought it out filthy. I had them wash it and discovered a huge scratch where they worked. They insisted it would be fixed, apologized and said a manager would call. Nothing. I called. Nothing. Left a Review and got a call...still no resolution. Upon that same visit it was later discovered that they mounted my tires incorrectly. You think Audi would know what and how to mount tires on a Quattro?? My mistake for assuming they knew....it destroyed one tire which means 4 new ones. They were new. I called, emailed and NOTHING still. I tried Eric, Shawn/Sean both and not a word back. Beware of this place as they wont back their work and fix their mistakes.

Lousy experience purchasing a vehicle. They tried to gyp me out of my trade-in value; luckily I caught it. However I failed to catch that before they added the taxes, titles, and fees, they had actually raised my purchase price by over $1,000. Upon finding this discrepancy later, I asked them to rectify the situation (I had the text messages from the salesman showing the promised price) and they did a song and dance trying to explain that out the door price does NOT include fees and taxes. Google it. Theyre wrong and they know it.Also, I took advantage of the 30-day cancellation option in the extended warranty. Finance guy promised he had submitted the proper paperwork, but after 3-months of dodging my phone calls and emails, I still had no refund. Upon contacting Audi corporate headquarters, they informed me that no paperwork had been submitted. These guys are absolutely dishonest.Also, promising to detail your car apparently means take it through their crappy gas-station tunnel car wash, not actually detailing the car.Additional advice - if you have purchased a car here, check your oil. Mine was so low it didnt even register on the dipstick.Stay away from these guys. It was an awful, awful experience.#CutrubusScrewedUs.

I purchased an Audi A3. Rodney Morgan was recommended to me by a friend. Rodney was very helpful and professional. I would recommend him to my friends. I look forward to working with Cutrubus Motors

Malique and mel from the detail department did an awesome job cleaning my car! recommend 12/12:,)

Spoke to Troy under Audi service about a rear fog light issue. He sounded lazy and disinterested to help out. He said and I quote We dont really get a lot of those, and I dont remember the last time we worked on rear fog lights. Troy asked me to bring my car in.How do you expect me to feel confident to bring my car to a dealership when you say that the technicians are busy, and I have not a clue as to how you can possibly fix this?This is exactly why I DIY. I know some good people at Cutrubus and this guy aint one of them.

Hopefully they find my parts that I ordered. Yes, I ordered them some months ago, but now theyre trying to tell me I already picked them up. No. No I did not! Refund me if you cant find them please. Giving 2 stars for attempting to right the situation after accusing me of picking them up already.

Cutrubus Audi was amazing. We are from out of state, on way to wedding with few hours to spare. Engine light on brand new Audi, we purchased in Washington, came on. Cutrubus got us in immediately to diagnose. In an hour we were on our way with the problem fixed (software update). We were so happy with their help!! They went way out of their way to get us to the wedding!

Great people great service.

I called 4 time to schedule completion of a recall on the airbags on our Audi. Three times they said they had to call to see when they could get the parts and never called me back. The fourth time I called, I got the same response and I requested that they put me on hold and check immediately, since three previous occasions they failed to return the call or leave a message. The representative stated he would put me on hold, but stated he may not pickup again. What a joke. They were more concerned whether I bought the Audi from them. Since I hadnt they seemed to care less. I called Audi Bozeman, who scheduled an appointment immediately and took care of me like an Audi dealership should. Shame on you Audi Layton.

Purchased an A4/s-line about a month ago from Cutrubus Audi. Sales team was very knowledgeable and respectful. Had a great experience and would recommend to anyone.

Ive never had worse customer service than what I received from the parts department today. I think his name was Brian. He asked me to not call in more than once with the same question. First off the first call was to get a price and availability, the second call was to place the order and confirm they will have to source them from somewhere else. He began to lecture me on how calling multiple times for the same part is unnecessary. So is using Cutrubus. I gladly placed the order with a different company. This parts guy has turned me away from Cutrubus altogether.

Terrible service. Our salesman was great. We had issues with the car on our drive home from the dealership. I immediately called and was brushed off....and that has been the pattern. The manager told us they do a thorough check of the car, but then told me brakes were squeaking because of rust buildup. Did that rust build up over night or was it ignored like other issues on their check of the car before selling it? Dishonest. Sneaky. Deceitful. The Audi is a great car, if you want one I suggest going to a different dealership.

Worst experience of my life being there as an employee. I would never buy a car there. They are a bunch of liars. They will only tell you what you want to hear and give you empty promises. Stay clear away from Cutrubus Audi Volkswagen. Buy your car somewhere else. Youll be happy you did!! The parts manager Brendan needs to be fired because he treats his employees like crap.... I hope he gets whats coming to him for treating people with major disrespect.

I would give this place zero stars if I could. Audi as a whole usually portrays a great customer service buying experience, this being my 4th Audi I have purchased, 1st from Cutrubus I will never be going to this dealership again. My buying experience was mediocre to say the least and then getting my vehicle maintenance in their on site service department is appalling. The service writers are very unprofessional and down right rude, the lack basic communication skills and can never give you a direct answer on a repair or not. They sent me a detailed parts list however when I asked for an exact description I received just parts that are needed like filters and sensors and things. I have called to speak to the service manager on multiple occasions and conveniently enough he is never in the office, on vacation, or on a conference. I have left my name and number with multiple employees in and out of the service department and have never received a phone call back. Needless to say I would recommend just avoiding this dealership as a whole, Ken Garff Audi of Salt Lake had no problem taking over my account and the customer service has been excellent.

We were sitting down to discuss options on a great little vw golf, but as we tried to express our financial needs and compare them to our secondary option at Young Subaru the rep Rodney got very pushy and rude about negotiating. We ended up going with a Subaru instead.

Love window shopping here

I called in to get my a4 worked on and everyone i talked to very short with me and sounded annoyed to be doing their job. Definitely will not be taking anything here or recommending them to anyone.

Thanks Jake! Jake in the service department went above and beyond. Great customer service and a job well done! Thanks!!

We purchased our Audi here and had a good experience originally. Briefly had to talk to the sales manager Ray and he was awful. Luckily he was not our sale person or we would have left. Service was great at first and always dealt with Scott, the service advisor. He knew tons about the Audis and personally owned the same model. Well...that has changed. Scott left and now they have Troy. Troy is Not a people person at all. Feels like you just walked into a Jiffy lube. He doesnt take notes or listen to what your explaining. They did stuff to my car that I expressly told them NOT to! I dont blame the technicians because they were not told! I was a service advisor for 8 years for a multi-line dealer. I will go elsewhere just to avoid dealing with this guy.

Service and posts have always been good. I doubt have the money for a new Audi do I will never know how sales

We bought a used KIA Soul. Sales team was easy to work with they even gave us a color blind discount because silver wasnt my favorite color.

Great. Service!

I stopped by Cutrubus VW last weekend during their sale event, and I have to say that it was one of the best car buying experiences Ive had. They were very honest with me on the deal, gave me a very reasonable trade in value on my car, and the price of my new Golf was great. All in all, it was a very straightforward deal. Ive also had a HORRIBLE experience with Southtowne, so I am glad to come to Cutrubus. Ive had my VWs serviced at Cutrubus VW for years, so its good to buy a car straight from them. Thanks, Cutrubus VW!

Terrible customer service, they were rude and inconsiderate. This dealership is the worst dealership I have been too. They dont even have a their own entrance. Dont waste youre time and stay away from here! Worst dealership in Utah

Had a appointment just to get there and be told they schedule someone else during the time and only day I had to take my car in now air bag light is stuck on these guys are awful and only care if your Audi is the newest model

Bad experience. Would not recommend.

Xasha was kind, professional and helpful. She was able to answer all all my questions and was amazing at keeping me updated on my used car.

Ehh