It is rare when one can say it was a good experience at a car dealership. We had to wait for a long time but besides that it was pretty straightforward. I feel like we got a good deal. And as usual in the finance area where offered the extended warranty etc. But thats how they make money so I expected them to do that. I worked with Carlos he was a really genuine and easy going guy. Its a second car that I purchased from this dealership.

Ill always bring my car to ourisman VW their service department is the best unlike where I purchased the car from..

Yeah, these people are awesome to deal with. I came all the way from Towson to lease and service here. Your first oil change is free and they give you a free detail the first year. Easy to deal with, great deals, and even better, the service department is fantastic. Give these guys a try, worth the drive.

Got new tires today at Ourisman Honda Laurel. Car (2016 accord) rides like new! Thanks Paul and company.

Took over 3 hours to get a new tire and alignment done, And After the job was done when I got my car back the wheel that got the new tire was dirty and full of grease. And when I got in the car the steering wheel was smudged of the same grease! Workmanship definitely needs improvement.

In and out. Knowledge staff clean facilities. These people know what theyre doing

Great selection, customer service, and deal on a decent used car.

Very professional courteous personnel. No pressure.

Nice cars . Good deals 👌 ..Mike Morris will get u rolling 💪 ..

They be getting you instead of helping you when me and my sons and my husband had came to get two keys made they made the keys and the keys was program but the security light came on and we call first and ask them about it. the security light on they saying that they had to charge to make a key and program it.the only thing that my want them to do is take the security light off of it but they couldnt take the security light off of it unless he pay for another key and get it program for that much that he paid they should have gave him two keys

Nice staff!

Needed a part for my VW Routan, ordered it and got it the next day.Friendly staff with great customer service.

Car wash was horrible

Place is Awesome!! Mr.Donny Edwards was very passionate about what I wanted and needed .Dont get it twisted I did not research .mr Tyrome in the finance dept! Cool, Calm, and very professional and caring also.The staff was Awesome !! 🔥👍🏽😊 I am very happy First How God use them to BLESS Me with my NEW SEXY Vehicle! Social distances was there, Very Warm and nice atmosphere too.Mr Ramon Hart (MGR.) Was very helpful also and made sure that I was content and happy. But I could have not completed my journey on my Wonderful purchase without Donny Divo Edwards...Hes your Man Ladies and Gents! He will get you Satified! And you will not be disappointed!!# Good Luck !! 👧🏾♟🍑😷🤙🏾🥂💜🙏🏽🍾🍷

Great dealership for VW wonderf selection n excellent customer service from Brian Deckertt

I want to thank Nick Cutlip for helping me with the purchase of my 2020 Hyundai Elantra. I couldnt ask for any nicer people threw my whole experience.

I saw a vehicle on the internet and I called spoke to a person name Bill and was told to come down to see the vehicle drove down about 45 minutes later to be told the vehicle was not available but the vehicle was still being listed as for sale 5 Days later WHY

Great place always making deals no one else will

Excellent service

Great staff! Honest and up front.. See Dino hes a car guy. Has experience in Sales, service and parts! I call him for questions after I bought the car, Lways get great advice....Im coming back to get my next car! Best prices in town....I was shopping around...I showed him the competitions offers....Dino and his team made it easy and logical. If you have a written offer show them...I saw a lot of customers there...great saff!

Do not go here waist of time and money

Car salesman cant understand there motive. Try to get you to spend outside your budget.

Wonderful, top notch dealer. Worked to get us an unbelievable price on a new Honda Odyssey - no haggling, no sales pitches at the end...I never knew going to a dealer could actually be enjoyable! What a shock!

Great buying experience and no overselling tactics. The sales representative James did an amazing job of making me feel comfortable. The process of buying a car still takes way too long but at least it wasnt a major headache.

Bought a car right at closing time, so Id say it was quite nice.

I had my previous Honda serviced here for years and had been very happy with the crew and work, so when it came time for a new car, it was an easy decision to keep coming back here. I actually recently bought two new Hondas, working with Brandon both times, who made the process easy. He was willing to answer my questions over email, which saved me tons of time -- other dealerships in the area insisted I come in and talk to sales people directly. Yes, going to a dealership is a bit more expensive than other options, but both sales and service here have been great, so totally worth it in my book.

The Service Representative provided quality professional service.

Needed a last minute appointment. They booked us quickly and fixed the issue. Everyone we dealt with had excellent customer service during this engagement.

I cant speak highly enough about the staff, service, and efficiency of this place. We take our company vehicles to this location and theres never a wait for service and never a need to call ahead. Employees dont try to force service packages on you either. They just suggest whats needed and if you say no it ends there. Service always done well and have never had any issues! If youre looking for a friendly dealership or just somewhere to take your car to get serviced I recommend Ourisman Honda.

Pretty terrible place for getting repairs done. Id probably be better off buying a new car than playing this never ending game with repair salesmen.

Ben going there since 2001 excellent service

Great place to buy a car and get a car serviced.

My service Advisor was JR and has been since he came to Ourisman Honda in Laurel. Very accommodating, patient,knowledgeable and explains all thats being done to my car.

The entire process from start to finish with Nick was pretty quick and painless! There was no pressure to purchase like a lot of other dealerships.

Very friendly very efficient. Got me in and out with the problem fixed. Made a new friend in Mike Steers. Kept his word and did exactly what he said he would. Thank you Oursiman Automotive!

Hands down, this has been the best car buying experience ever, for both my fiancée and I. The guys at Ourisman Nissan were fantastic, especially our salesman Derrick (Ty). Such an awesome and stress free experience. It was especially nice being he first people to purchase a Nissan from Ourisman after they were purchased from Tischer - we got an awesome 2017 Nissan Rogue CPO for a great price.Everyone at the dealership was great - Id like to give a special thanks to the salesman Ty Derrick, James the finance manager, and all the rest of the staff who were polite and helpful. Unlike most of the dealerships we visited, these guys werent pushy, they were fair, and they didnt try to play games. They were straight forward with the value of our trade, worked with us on the price, and didnt change the game halfway through the sale like some dealerships did before we met with them. The only criticism I have is that it took us a while to complete the process, but in the future I will happily spend twice as long as I did with them to get the experience I did this time around.Im sure the rest of their salesmen are fantastic, but I cant help but suggest you ask for Ty - he helped us throughout the purchase, to include long after we signed on the dotted line. I know this review sounds too good to be true, but thats how it felt. Im just so thankful to have spent my money without feeling pressure to do so, and without feeling pushed around! Unfortunately they havent updated their Google info, so the Ourisman Nissan is still showing as Tischer - Im so pleased with the purchase I cant help but give them a shout out on all the Ourisman dealership reviews here on Google just to make sure my experience with Ourisman and Ty gets around. Two thumbs up, A++++, you guys rock!

THE Best customer service Ive ever encountered at a car dealership. They will have my repeat business.

*** please press that like button if my review helped you out -thanks ***First thing first if you have a hole in your tire go to a local ma-and-pa tire shop or service station for a patch. Not only will this be faster, but you could save hundreds! They can permenantly patch what larger businesses commonly call the unpatchableNow on with the review:When I purchased my car a few years back Ourisman really delivered. It was honestly one of the best automotive buying experiences I have had to date. I told them exactly what I wanted, they found it, had it delivered to the dealership, and sold it to me same day.When it came time to service my vehicle for the first time a few years back... eeeeehhhhh... I canceled my service contract after the first visit.Fast forward a few years, and I gave them another visit for warranty service, and it is little better. However I think there are still some climate issues and/or habit loops that need to be addressed. The service advisor I had this visit was really great; the dealership would probably be in a much better place if they promoted him to service manager.While I am mostly satisfied with my most recent service, here are some things I overheard in the waiting room that drove me nuts:1. If you get a survey email anything less than excellent is considered a failure to us. With that statement they have essentially just ruined the survey process. They are either going to get great or terrible submissions and nothing in the middle. Unfortunately the most valuable results come from the middle, which could lead to great improvements in this service dept.2. It really seems like a lot of the service advisors are not driving Hondas. Some even down talk newer model cars, which is not great considering the entire customer base is driving newer model vehicles. Probably time to hook service advisors up with some demo vehicles.3. Lots of excuses. No customer wants to hear excuses. Stop saying them, and just talk solutions.4. A bit of splaining to customers. No customer wants to hear how they are wrong, or how things are supposed to go through the eyes of the dealership. Again I think they would be in a better place if they just gave solutions, and watched tone and attitude in the delivery.5. Avoid the apocalyptic talk. One lady came in with a leaky tire. I heard someone say it could be the rim was corroded! Lol. Turned out to be exactly what you would think; there was a nail in the tire. Guess what?!? Hole was in the sidewall and too dangerous to repair, so new tire. Again, do yourself a favor and hit the local ma-and-pa tire shop/service station.6. ...and from my own service experience; I would advise them to be brilliant at the basics. Dont scratch or chip interior panels. Ensure replacement interior panels fit tightly. Put glove boxes back together correctly. The dealership should be the absolute best at servicing, repairing, and getting peices installed just right.Bottom line: I would service my vehicle here again. Especially if my current service advisor sticks around.

Great service department.

Oil change and tire rotation done in about an hour. My service advisor was Alan...great customer service and he explains everything.

Great customer service! Dealership was on Top of everything, and they were ready to serve!

Almost reminds me of Saturns heyday, they dont remember my name necessarily but they definitely remember my car.

The manager Isaac Chee is outstanding.

Good thus far sales people are not pushy

Best service and staff -- hands down!

I actually flew in to buy a harley they happen to have, everyone I dealt with was absolutely awesome and they picked me up from the airport. awesome place to work with.

Good Customer Service, no pressure and efficient.

Mohamadou Thiam is the best sales consultant you could ask for

Parts guys were awesome to deal with

You can ko r everything about this dealership price and they work hard to make sure your deal goes all the and approved

Very nice and helpful. They worked with me to get the price and color I want.

Good service as usual

Great customer service in the parts department

Awesome people there. They really Care.

Needed a tire repaired. They did it quickly.

Fantastic

This rating is for JR on the service area and the young man who stayed late to fix my car only. It is unfortunate that there was a situation needing to be fixed! But the caused me to leave with a smile on my face.

Good customer service.

They are always friendly and helpful

They charge money for every little thing.Left in annoyance

Good experience.

Great dealership!

This Honda is the worst Ive ever visited. They are very slow, which could be a result of the fact that they dont take appointment for some services. The inside of my vehicle always smell like gas/oil when I get it back after a service.

Did not honor rust through warranty.

Add an oil change done and they overfilled the car by a full quart..

Awesome customer service

Great service!

3rd car I bought from them. Isaac and Mike always treat me right

Got treated well as a customer

Hour and a half for an oil change.

Nice people

Ok

Tremendous service

Always attentive and dedicated