I have been using this Acura location for service for over five years. The overall customer service is top-notch. Mike has been my service advisor, and I always appreciate his expertise and advice as I have made, at times, difficult decisions about unexpected but needed services. He and the service team at Acura of Laurel are always professional and ensure that every customer’s needs are met. The courteous and trustworthy service I have received from Mike will continue to be one of many reasons I will continue to have my vehicle serviced at this location.I recently purchased a new vehicle from Acura of Laurel. The experience was seamless, stress-free, and enjoyable. Let’s be honest, when have those words ever been used when describing the car buying experience? I worked with Allen, who is about his business. Allen got me the exact car (down to the interior color) and price-point that I outlined during our initial consultation. I can tell he works hard to satisfy the customer. He was attentive and thoughtful throughout every stage of the process. Every dealership needs an Allen on its team. A salesman who will go the extra mile to secure the deal and ensure a gratifying customer experience. I can’t forget about Victor, who was equally awesome throughout the process—great sense of humor!

Very awesome experience at this dealership. I had no car and negative Equity and still got a vehicle I can handle . Hands down one of the best dealerships out there. Will definitely come back for another vehicle.

I just purchased a certified used car and it was the easiest car purchase for me in the last 20 years. There was zero pressure or stress in this purchase. Mr Bo Williams and Simeon were awesome and if your in the market for a new or used car ask for these guys, you wont be disappointed. Thanks again

Mike is one of the best service advisor I’ve ever had.

They were awesome. Simeon did a phenomenal job. He wasnt overbearing or pushy at all. He made my 7 year old son feel comfortable and pay of the process. The finance guy was great too.

Acura of Laurel is my go to location to keep my 2007 TSX on the road! The staff is super friendly and accommodating. My most recent experience was great due to the efforts of Devin, Mike, and Jackie( I think that’s her name). They worked together and communicated with me about my vehicle and were the key contributors in making sure my experience was great as usual. Also shout out to the technician who did the work! Thanks again everyone! I’m quite sure I’ll be back!

Thank you to Dwayne Smallwood for his exceptional service and professionalism! We walked in at 11:05am(late may I add, for the appt was at 10am) and at 2:25 we drove away in this beautiful 2021 Acura ILX. Thank you to Victor Hong in finance and the management team that made all of this a awesome experience. From the 1st phone call to the last signature. The entire experience was welcoming, efficient, and simply splendid. These are not your parents car buying days. Make sure you check them out if youre in the Laurel, MD area. You guys rock!!! #2021winning #AcuraofLaurel #ILX #TLX #MDX #RDX #getyouone #TheParkers

As always from beginning to end Mike provides 5 star service. He is patient, thorough and efficient. A true asset as I never question his recommendations. Customer service at its finest!

Great experience good service Brandon Hayes and Mike Powell of great writers they know what you need they work with you get you the best results in the quickest time to they can

Shady business tactics… Went to the dealership to test drive an Acura MDX to make sure I liked it, and pick what color I wanted. I knew I wasn’t going to buy until the following week when I had the insurance money. Test drove a 2020 MDX and loved it, asked price and was given a sheet of paper that said 46k. Okay, a few days later the same exact car, was posted on their website for 43,900. Of course the sales associate follows up with phone calls to see if I am ready to buy. Go back the next week to buy and they tell me 46k again. I asked what about matching what is on your website, 43,900. Associate talks to manager, and they say it is “an update mistake.” So I check their website then and there and it still says 43,900. They would not bring down their price to match what was posted on their website! They are shady and deceitful and post prices thousands of dollars lower to get you there. Immediately left there after showing manager a screenshot of exact same car, 1k less mileage, at Sheehy Toyota down the street for 41.9k. He still would not bring down the price. Went to Sheehy Toyota right after leaving Acura of Laurel and purchased my 2020 MDX for a great price! The next day, of course I guessed it, they contacted me and asked if I bought a car. Yes, I did from a dealership that doesn’t lie and post lower prices to get people in the door and then hike it up by thousands when I am there. Errol was very nice, poor guy was just stuck in the middle. Noah the manager, shameful you couldn’t even match what was posted on the internet. I don’t think that is even legal…..

Got great 5 star service and a great new car at the same time. Salesperson Dwayne was great, as well as the Sales Manager Aubrey. These guys will take care of you. Would definitely refer anyone needing and Acura over here! Thanks again.

I consider myself very lucky. I first found Alan Weber at Acura of Laurel and then found my dream car. I knew nothing about Acuras as i was always a Toyota customer. BUT thanks to Alan i learned and fell in love with a RDX advance technology model. He spent alot of time with me introducing the features and the value of an Acura. I bought it that day and have not looked back. He makes you feel ok to contact him .. ask questions. He wants you to love your car. If you thinking Acura (and you wouldn’t be reading this if you weren’t) ask for Alan Weber.

My leasing experience was exceptional. In and out in an hour. Aubrey and Semi made this the best experience ever. Based on this I will definitely be servicing my new 2021 RDX here.Thanks Aubrey and Semi for making something that could have been complex, simple. You guys are simply the best!! See you guys in 3 years 😍

Typical car dealership - tries to hide the numbers until you are ready to sign the contract documents for vehicle purchase, and then rushes you through the signing process. What surprised me was that they were being dishonest on pricing of the vehicle so that they could make a few more dollars on a $50K+ vehicle. I trusted their word on the price and that was a rookie mistake. I wasnt left poor by their antics, but left a bad taste in my mouth.

As always my experience was pleasant. I’m so glad I chose Acura of Laurel as they are best in the DMV!Thanks LCW

I worked with Allen to lease my ILX 2020. He is AWESOME. He was well informative from the moment I walked in the door until I drove off the lot with my brand new car, upbeat personality, and extremely professional. I had an amazing experience with Allen at Acura of Laurel. Thanks Allen and the Acura family!

I was going to Chevy Chase Acura for service since that’s where I purchased the car. I decided to try Acura of Laurel since that’s where I live. I’m so glad I did. I have received the best customer service at Laurel! It’s so easy to get service without the extra nonsense I was receiving at the other location. Pablo and Branden have both been awesome. Keep up the good work!

Noah gave great customer service. If youre coming to this dealership, I would recommend speaking to him.

My experience with Acura of Laurel service department is always positive. Not only are they reasonably priced but they have a friendly staff, provides first class treatment to customers and quality service. The service tech, Gage, was very friendly during my recent visit. Thanks for the great service experience!

Wonderful experience from start to finish. The team was patient and worked with me to make sure I got what I wanted. The process was very professional and quick, and they answered all my questions. I was very impressed by the leadership of Aubrey Farrare and all of the staff. Dwayne Smallwood was also beyond helpful. I highly recommend this location and team.

Michael is my Service Advisor and he is always very patient, informative and knowledgeable. He takes his time explaining the detail of the problem and always find a way to rectify any issue I have! Thank you Mike

Quick and efficient service. Was in and out within an hour.

I was looking for a specific vehicle for a very long time, and I found one at this dealerships website. Ronald Diaz was my salesman, and I couldnt be happier with my experience! It was a quick and easy purchase, as he was very knowledgeable about the vehicle and knew what he was doing. Very polite, welcoming, and professional! Great experience! I will definitely recommend this dealership to family and friends!

I have always had nothing but excellent service from Acura of Laurel. Branden is very knowledgeable and professional. Thank you Acura, for maintaining such a high standard of professionalism.

Professional, courteous, and quality service at this dealership.

Thank you Acura of Laurel! I cannot express how easy Aubrey, Tony and the team were to work with in purchasing my Acura MDX. I contacted the dealership through their website and two phone calls later I was signing paperwork. I did not have to haggle, no games, pure transparency and communication. I never stepped foot into the showroom. This afternoon the car was delivered to my home. Oh, and did I mention I live 2 1/2 hours away from the dealership? How is that for service, let alone, touch-less service? Simply amazing! I highly recommend Acura of Laurel!

Great service receivedGreeted me on arrival, gave me a loaner when amount of work turned out to be more than planned, called when ready. Washed and vacuumed. No hassles. Tischer service is always the best.

Service was fast and I didnt have appointment

I had the pleasure of working with Errol and Warren and my experience was fantastic. They answered all my questioned and resolved my concerns. I will be going back to these two gentlemen in the future!

I HIGHLY recommend Allen Weber!! He was amazing! I emailed him and he responded very quickly. He listened to all of my concerns and questions. I never once felt pressured or uncomfortable. He worked an amazing deal with my previous car and really walked me through the process! He even took the time to show me everything my new vehicle can do. I appreciated him going above and beyond! It made me feel that much more comfortable with my purchase! Everyone else I came in contact with was also very friendly and helpful. I’m happy to now be apart of the Acura of Laurel family!! Great place to come!!

I visited Acura of Laurel and had an outstanding time with Simeon Asaboro (Sam). He is very professional, great listener and had lots of energy. I asked him for a quote and he gave me clear numbers, and answer all my questions. If you looking for an Acura, go see Sam! Thank you Sam!

EXCELLENT service, all personal were very motivated and knowledgeable.

My first time there I felt very welcomed. I was greeted as soon as I pulled in. The guys at the desk were very polite and got me with a service advisor. The lounge was very neat and filled with complimentary snacks and beverages. My service advisor was Mike. Mike was very professional. Mike kept me updated on my car while I waited in the neatly presented lounge. I was in & out in less than an hour. The complimentary car wash was excellent. My baby was clean! After I was done checking out at the cashier I thanked Mike for the excellent overall service. However, throughout our interactions I noticed that Mikes breath had an odor. Bad breath is caused by odor producing bacteria that grow in the mouth. So Mikes breath would be my only complaint about my experience there. Besides that I will definitely be back to service my vehicle at Acura of Laurel!

I worked with Alex Pena (salesperson) and Victor Hong (financing) and highly recommend them! From the start Alex worked very hard to meet us where we were at financially and found us a great deal. My boyfriend and I felt very welcome and listened to, and they both made the experience very enjoyable. Simeon also pitched in with explaining the warranty package and giving us a few laughs. Everyone made sure to answer all questions, but also move through the process promptly especially since we travelled from central VA for this car. I felt like Alex was just as excited as I was over getting this car, which made my first car buying experience that much better. 10/10 go see Alex, she’ll make your day!

Great experience as always! Branden Hayes, my service advisor, was personable, welcoming & professional!My awesome sales representative, Simeon Asaboro, is always there to greet me every time I’m there for service! This is my second Acura purchase at Acura of Laurel and their standards have not changed throughout my experience!

Had a great experience at Acura of Laurel. My wife and I spent all morning at another Acura Dealership putting up with dishonest and manipulative salesmen. Left there unhappy and reached out to find other offers. Acura of Laurel was able to provide us a great price and great service. Big thanks to Aubrey Farrare and Mark Bailey.

I was going to give this place one star at best, went there to get a windshield winner, waited 25 minutes for someone from parts to help me, then finally he came out ask what I needed, then came back with out of stock. Ask for help with the one on there, first needed to talk to service since 7 were standing i just decided to leave, then the part man said let me look at it, and after 2 minutes he fixed my issue. So part man gets 5 stars and the rest gets 3 stars. SERVICE MEANS HELP, NOT ASK SOMEONE ELSE.

OMG BEST EXPERIENCE EVER!! Yesterday was my first time getting a car and I’m soooo beyond grateful & Blessed that I’ve had the pleasure in meeting Mr. Errol Russell and Mr. Aubrey Farrare To make my car buying experience Amazing✨🙏🏽 Along side with Mr.Victor Hong in finance you Guys are Amazing God bless all of you✨🙏🏽🥰

Recently I got my car serviced for the first time. I was expecting to wait for 2-3 hrs. Amazingly it took only an hour. All the people are always so nice and accommodating. When I do pop in I always make it my business to seek out my salesperson Allan, one of the best salesperson I have ever dealt with.

I started going to the Laurel location after a terrible experience in Chevy Chase. I should’ve been coming here all along - much better experience!

Went on Acura of Laurel website and found the car I was looking for, I put my info and got contacted right away by Alexandra, made an appointment and after negotiating got a great deal. Alexandra was very professional same as the finance guy. A few days after Alexandra followed up to make sure we were satisfied with the purchase, we will surely come back to get our next car.

Pablo treats each customer as if we are special and that results in a Gold Service Experience every time!!!

Super unfortunate experience. I got a great sales person (Ron Davis) who I highly recommend. I called the dealership three times to make sure there were no surprises before taking the family to see the car (2018 Tiguan SE). The car was in good shape but pretty dirty with a few dents.After brief test drive we were ready to buy...and then they did the numbers. And added $1000 reconditioning fee for dirty dented car that was not shown on car gurus or carfax where I saw the car.Total waste of time!

I spoke to Mr. Allen W over the phone earlier before I came, he was so nice and assuring that I was going to be good. Came in roughly 3-4 hours later, greeted with the same energy! Made an awesome deal for my 2021 Acura ILX with no hassle. This man knows his stuff like the back of his hand and if you shop with him, you won’t be disappointed! Thanks again :)

Mike Powell of Tischer Acura of Laurel provided superb customer service for me once again. He is a very knowledgeable service manager and extremely personable. He got me in and out without any issues. As long as I have my Acura I will continue to go to Mike and Tischer Acura.

Excellent experience. Service reps are knowledgeable and efficient. Repair service time reasonable. Customer waiting area was clean and comfortable.

I did not give the salesperson my phone number or permission for them to call me back. Instead, the sales manager, who is rude, decided to call me on my phone and set up a deal. I told him that I only talk to the salesperson, not the manager, then he decided to hang up on me.

Always outstanding service and professional experience when I visit. Im so pleased with the knowledge the service department exhibits.

Lovely dealership..my salesman Alan had everything taken care of before I arrived! He was very nice and professional! I ended up purchasing the car and he made sure what I wanted was done!! Thanks!

Gage was an amazing service manager! He thoughtfully reviewed the issues with me and explored the best way to address my service concerns! He was positive, never condescending, and a great rep for Acura! Thank you Gage for being you! I will be back.

I emailed in to get a price on an MDX on the pre owned side. The sales manager Aubrey Farrare responded to me. I asked for pricing in the email. He sent me numbers on the MDX. The price included a $1495 Acura Certification cost. I double checked the website to make sure this wasnt disclosed. It is not disclosed. Sell the truck for whatever price you want to just be up front about it. Another slick car dealership.

On Friday April 9th, 2021 I arrived (without an appointment) at Acura of Laurel to arrange a buy-out of my leased 2019 Acura TLX. I was warmly greeted by Mr. Allen Weber who escorted me to a waiting area right outside of Mr. Victor Hongs office. Immediately upon his arrival, Victor also welcomed me, seated me in his office, and began working on my buy-out. I was surprised that the process was so smooth and stress free for me. Victor even emailed all the completed documents to my new lender, and saved me from having to upload and transmit them myself! I really appreciated that! Before leaving, Mr. Weber had my car washed, and my temporary tag installed. He even parked my car closer to the doorway near Victors office, for my convenience. Victor made sure I was clear on every step of the process; and made himself available for any follow-up questions from either myself or my new lender. Victor Hong and Allen Weber were consummate professionals throughout the entire process! Thanks to their team work, I had a wonderful experience. I recommend them to anyone going through a buy-out process.

Acura of Laurel sets the gold star by far of what premier car buying experience should be!! Their outstanding professionalism, product knowledge, their responsiveness, integrity, great attention to detail, and remarkable customer service is stellar!! Over the course of the past few years my family has leased at least 5 vehicles from Acura of Laurel.A huge shout out and special thanks to Tony Sia, Noah Black, Bruce Derthick, and Simeon Asaboro. All real genuinely great people!!! My satisfaction for each of these transactions has been unparalleled. The staff goes above and beyond in every aspect. I truly feel as if I am a part of their family!! I can’t wait to see what my new ride will be in a few months time...lolJackiebl

Acura of Laurel’s staff were well informed, courteous, and provided excellent customer service. During this pandemic they wore their masks and had sanitizer available at each station. I would highly recommend getting your vehicle serviced there.

All of the folks in Service are polite and helpful.

I had a great experience at my acura visit. I setup my visit online & was assigned Brandon. So when I arrived someone came to me & got me checked in he was very polite & courteous but I forgot his name. Brandon came by introduced himself, he was helping someone else but he kept me informed of the progress they were making. The complimentary vacuum & car wash was the icing on the cake for me. I will continue to go Acura of Laurel for service!

Quick, and very informative servicing. Literally answered EVERY question i had about my vehicle. Great group. Used to work in car sales so i know good service when i experience it.Its what you would expect from a premium brand. Excellent job folks.See GAGE for service advisor.

I recently purchased an Acura TLX in July and began getting it serviced at Acura of Laurel. Huge shoutout to Gage for always being on his A Game! Extremely professional, knows what he is talking about, gives you all the information you need to know about your car! Will definitely be purchasing my next vehicle from this location.

Team Tischer is SIMPLY THE BEST! From when you step through the door... Starting with sales Mr. Tony Sia is a charm and very knowledgeable about every car so the SUV was sold; hes hands down THE BEST Ive EVER dealt with and Mr. Noah Black & Mr. Paul Schaffer in financing were a dream in getting all paperwork handled like a breeze! I had my MDX (with a trade in and test drove 2 SUVs) in/out on a holiday in less than 3 hrs...That is almost unheard of!!! They entire Tischer Team makes you feel welcome and clearly their job isnt just selling automobiles... Its an AWESOME EXPERIENCE YOULL NEVER FORGET! ❤

Great service from top to bottom. Excellent team- super friendly and courteous. Will be returning for my next maintenance appointment.

Tony Sia and Aubrey Farrar did an amazing job at getting my husband what he wanted and stayed in our budget. They worked quickly and were very informative.

I have had my car serviced since I bought it New in 2012. The service has always been exceptional. If I had an appointment or not the service department always let me know the cost before proceeding to do the service. The sales associates are always nice and friendly, greeting you with a smile. I would not have my service done at any other place then Acura of Laurel, they are the best.

Very nice dealership and will be back. Staff was great and made everything easy!

First time coming to this location. Pablo. The service manager handles everything smoothly. Didnt take long to fix my a/c. Now Im driving in paradise and cool air. Will be coming back for more services.

Support here is always excellent. Pricing for getting the car fixed is competitive, so I feel I am getting the best service possible.

This is how buying a car should be. I browsed online on Saturday and found exactly what I was looking for. I submitted a request for a special “e-price” and indicated that I wanted to trade in my current vehicle. Within 10 minutes, I received an email from Aubrey Farrare (sales manager). After a few emails back and forth to get more information on the vehicle that I want and the trade-in, Aubrey sent me a price quote. I am very pleased with the number and the trade-in was priced above KBB... above what other dealers have quoted me. Everything is very clear and transparent. Since they are closed on Sunday, I came by the dealership on Monday. My new car was ready and I was in and out within 45 minutes. The process is so smooth and more importantly... there is no surprises. Aubrey and his team really make the car buying process so simple and more enjoyable. Thank you, guys.

Had great service, the area was clean, personnel was friendly and took my vehicle in right away with no appointment. I will say that I did not see the need for the fuel additives and would recommend having more of a negotiation about the true needs/options about price breakdown.However, I had a wonderful experience and I am definitely taking my Acura back for all of its subsequent maintenance

I just want to let everyone know about experience here at Tischer acura in laurel . I have gotten 5 vehicles from here always left being more than happyEveryone here are so kind and go out of their way and beyond to help meSincerely Thank you Noah Black and all

I did some preliminary research on Acura certified cars. Saw Acura of Laurel had the inventory I wanted to check out. Met sales consultant Allen Weber, who was extremely professional and polite. He spent half the day showing me every car I was interested in. Gave me his opinion when I asked and guided me to get the perfect vehicle. I highly recommend working with Allen as he made car buying efficient and fun.

I purchased my new TLX on Monday night all thanks to Brian Keys! Brian emailed me asking me would I like to come in the same day I inquired about a car and it was a great decision that I made. He explained all the details to me and let me explore my options while showing me what fitted my budget etc. The car he suggested is the car I purchased and I have not seen anyone with a black copper Acura and it is amazing. At first I was like I dont know, I want all black but once I took it for a test drive I was sold and it is extremely luxurious inside and out. I love the speed and the technology of the car. I am a hard person to sell and he sold me on this one. Everyone loves it. Brian, Bruce and Noah (the finance manager) worked with me and gave me the best deal. They did not try and get over on me and did everything in their power to make sure that I left satisfied. The entire staff is amazing from the time you walk in the door. If youre looking for a car please go to Acura of Laurel. They have the best reviews out of all the Acura dealerships in the area for a reason. Thanks guys!

I took my RDX to Laurel for a B-1 service. I arrived a little early for my scheduled appointment...but that was not an issue. The service area was very clean, the employees were prompt, knowledgeable, friendly and very professional. The waiting area was fully stocked, very clean, spacious and quiet. This was my first time visiting this location as I generally take my vehicle to Chevy-Chase...Trust me...I will be back and have already recommended Acura of Laurel to a friend. I was in/out in about an hour and change - I didnt get a car-wash(to cold out) but they did vacuum the inside & I totally appreciated that!

Great customer service. Ms Angie is the best car sales lady. See 👀 her she will get it done.

I have been to Acura of Laura service dept. several times and every time they have been courteous, professional, and a pleasure to work with. I would not hesitate to recommend them!

Customer service was great 👍

Acura of Laurel Maryland is the finest dealership to purchase your future Acura. Today, my husband and I drove 90 miles here to upgrade to the 2021 Acura RDX. We are previous Acura owners. We missed our Acura and specific features we were accustomed to having and enjoying. Our sales team was the Best ! Very personable, friendly, and accommodating.Many Many Thanks ! to Allen Weber our sales representative; Aubrey Farrare, and Bruce Derthick who collaboratively pulled together our sale and did a phenomenal job. We had such a good time, very relaxed, and lots of laughs!! They made us feel soo much at ease. Allen and the Service Team went over and above and exceeded our expectations by waxing the car and putting a heavy tire gloss before it was delivered to us! It shined beautifully !!! We are car people who take exceptional care of all of our vehicles. Knowing this Allen and the Service Team took extra care to ensure we were completely satisfied with the appearance of our new car. I highly recommend this dealership to all Acura buyers. It is well worth the trip !! We would definitely return and buy again from Acura of Laurel. Thank you all for a GREAT Experience !!

Great service and job well done.

Experience was good, the car is fairly new so this was my fist time coming to an Acura dealership for a service. When I first arrived, I was confused about the process (where to go, who to talk to about the service). However, I ended up speaking with Gage (I think a manager) and he was great. Very helpful and very professional. They performed the work quickly and I was in and out in about 1 hour. I would go back to this location again.

While I did not purchase my car here, I did want to ensure that my Acura was handled by experts. I have had a few regular maintenance services done here, and while it may be a bit pricier, what youre paying for is the peace of mind of knowing that your machine will continue running in optimal condition for as long as possible. The service department is beyond cordial, knowledgeable, and efficient. Example: when there was no shuttle to get me back and forth from my appointment, they called me an Uber! Hell, maybe I should have bought my car here!TL;DR: If you have an Acura, and want it running its best, you owe it to yourself and your car to stop in at Acura of Laurel.

I went to Acura of laurel to have my A.C. checked out due to it blowing out hot air. My car is certified pre Owned, under 40,000 miles, and I only had it for 8 months. I was helped by Brandon who was very professional and helpful. I was told that the warranty would cover my car as long as I hadn’t been in any accidents, or if I hadn’t had anyone else work on my car. If the warranty for whatever reason wouldn’t cover the fees, then they would go through my extended warranty. The next day, I get a call from the Service Manager Jeremy who tells me my car would not be covered under my warranty because it was not a mechanical issue. I asked him if they could try through my extended warranty and he flat out says no. He told me to try through my insurance. At this point, I am highly upset because I was under the impression that my car would be covered through my warranty, or extended warranty. I go to pick up my car and Jeremy was not there, so I was helped by Brandon and Michael. I told them that I would not be covered by my warranty and had them explain to me the issue with my A.C. They were so helpful and even offered to give me a loaner for the weekend to see if the extended warranty would cover the fees. I called customer service that Monday morning because I was not pleased with Jeremy’s customer service, and was told I’d be contacted in regards to this matter. Thankfully, not even 5 minutes later after I hung up the phone wit customer service, I get a text from Brandon telling me my extended warranty would cover the cost and that I could hold on to the loaner until it was fixed. I was so grateful that Brandon actually took the time out to help me and do his job thoroughly and professionally. Had I continued to deal with Jeremy, I would have been paying almost 1,000 dollars to get my A.C. fixed. Customer called me back and I let them know the problem was being handled. The next day after picking my car up, I had to take it back up to Acura because my car alarm would not work. Michael was able to help me again and get the problem resolved within a few minutes. Needles to say, all of my troubles could have been handled in the first place had Jeremy done his job correctly.

Friendly, clean, spacious.

If I could give our experience 10 stars, I would! We worked with Allen Weber who was absolutely fantastic!!! Working with him was like working with family. He was so attentive and kind and helped us to find the perfect car for our growing family. We wont be buying cars from anyone else. Thank you Allen for all of your unmatched care and unsurpassable attention to our needs.

As a first time visiting any dealership for service of a vehicle i owned i was treated with nothing but respect and didn’t have anxiety about the stereotypes regarding dealership practices as of now i will coming back for any concerns Service was met👍🏾

I was having issues with my car making noises and I wanted to take it to the Acura dealer to make sure it was diagnosed properly. I made an appointment for the next day and was assigned to Service Advisor, Ellen Tardiff. The day of my appointment, my car would not start. I called Ellen to let her know that I wouldnt be able to make it to the appointment on time because I had to get the car towed to the dealership. She was so nice and said to take my time and be safe because it was snowing outside. When I finally arrived, immediately I could feel her positive vibes. She was extremely polite and helpful. She said she would call me by 1pm to let me know what the problem was. She called a lot earlier than expected. She told me the issue and quoted a price. She said the car would be ready by the end of the day.Ellen sent me a text message letting me know that the repairs was going to take a little longer than expected and it would be ready the next day. However, she offered to provide a loaner car. She said, she wouldnt be there when I arrive but her colleague Gage would be there to help me. Gage knew exactly who I was when I arrived. He was also very polite and helpful.The next day Ellen reached out to me to let me know that my car was ready and my car passed the multi-point inspection with flying colors! Another thing I expected to hear was I needed to get a bunch of other repairs but that was not the case. And to top it off, the repairs were a lot less than originally quoted. I was ecstatic about that!! I picked my car up and it was washed and vacuumed.For some reason, I didnt expect stellar customer service but these two employees are the best! Especially Ellen!! She is so personable and I felt like I already knew her. It was also refreshing to see a female service advisor that knows her stuff!!It was my first time going to this dealership and it wont be my last! Thank you both!!

Ive been a customer for over 10 years and have always received the gold star treatment. Service and sales are excellent.

We have bought two vehicles from our son, Mark Bailey, salesmen at Acura of Laurel and the excellent team here. Shoutout to Aubrey Farrare, sales manager, for being an awesome mentor!! We have been blessed with being able to be part of the Acura family. The knowledge, professionalism, and dedication has been an asset for our family, friends, and neighbors. We have been proud to recommend this team from a consumer’s aspect and from a family of an employee aspects. We have been welcomed here from day one and this team has helped us feel secure in our purchases from product, finance, and maintenance. The process of purchasing a huge investment was streamlined and organized. I thought purchasing a car as an emergent need due to a car accident due to an ice patch kinda made our nerves more hectic than normal when having to chose a car, but the team was able to make us feel safe and well educated. We were not pressured but instead comforted with compassion with our stress with the accident and gratefulness of no lives being lost. Replacing a car was so much better than replacing a loved one. We are truly thankful for Acura of Laurel.

Service was excellent, the service representatives are very professional and helpful 🤗

I visited this dealership for service, and let me tell you, I was treated like royalty, the atmosphere was very calm and peaceful the minute I walked through the doors. The guys in the service department were very friendly and nice. The customer service is phenomenal. Now days, great customer service sometimes can be hard to come by, unfortunately great customer service is not something you can train for, you have to be born with that skill, and those guys sure have that great skill. Keep up the great work! I hope the BIG BOSS sees this review. Those guys deserve recognition.

Staff was nice and professional. Good everything done in good time and made sure I was satisfied with the work. Took time to explain everything to me. Will be returning for all my service needs.

Aubrey Farrare Of Acura of Laurel was a terrific resource for me and my mom In buying an Acura meeting our perfect specifications at a very fair, no haggle price. I highly recommend Aubrey!

While I was treated professionally and with courtesy when I came to test drive cars this was not the case when I came to purchase. The sales manager, Noah spoke to me in a condescending and sexist manner by comparing my request to negotiate the price with shopping at Nordstrom’s during a 50% off sale. Stating I would not ask for a different price and both are retail when I stated they are not the same. I was also told that I was taking advantage because of the price that was listed on the website vs the sticker price. When I stated I was not taking advantage of anyone or anything - I received a lecture about the price on line vs the sticker and the ball was dropped on their end and he wasn’t happy about it and it was working out to my advantage etc..etc. I then was questioned did I even want the car. So now I was being intimidated and bullied. How down right demeaning! I guess in 2020, a woman and especially a woman of color can’t advocate for herself, negotiate or question fees. I also reached out to the Principal Dealer who has yet to respond. Should I be surprised? Will not recommend them. And sad part is Noah was recommended to me. No excuse for the unprofessional, demeaning and disrespectful manner in which I was spoken to.

I had the best experience buying a car through acura of laurel. Was super fast and very professional allen and aubrey were great and talked to the banks for me into i was approved. They went far and beyond to get me into the car i desired A++ and highly recommended..thanks again guys 👍

I was a little demanding and knew what I wanted, which could be a bad combination for a salesman, but EVERYONE WAS GREAT!!! Brian, Keith, Aubrey, and Megan made my experience as quick as possible. The process was easy. The people were friendly. I highly recommend Acura of Laurel for your next vehicle or service on your car. Thanks!

All of the staff and management at this dealership where the best I have ever experienced. Especially, my sales agent, Mr. Allen Weber.

Courteous service staff like Mr. Gage will make you want to take your car to the dealership.

I came in for an oil change and tire rotation. The facility was clean and welcoming. As soon as I pulled up, I was warmly greeted by Jeremy to take in my info. No long lines or rude staff here! Jeremy was professional, courteous and above all, tried to resolve other issues I was experiencing with my car. He was knowledgeable and explained with care everything at the end of the service. Thank you to Jeremy and Acura for the good service!

It was a pleasure working with Aubrey Farrare at Acura of Laurel. He and Simone made the car buying experience simple and quick. Thanks again.

Kevin Handy, my sales consultant at Acura of Laurel, was great. He was knowledgeable, professional and friendly. Given that I was in the market to purchase a car unexpectedly, he was very understanding of my current car situation. He was patient, accommodating, flexible, honest/trustworthy and fair. He answered all of my questions, and his willingness to work with me was something I appreciated most about him. Given that I encountered an unpleasant experience with another sales consultant at a Honda dealership in the DMV, working with Kevin and Aubrey was like a breath of fresh air. Overall, I had a great experience at Acura of Laurel.

Best buying experience! Aubrey Farrare gave me the best price and even had the car driven out to us in Virginia! Shout out to Tony and his friend for driving the car right to our home! That saved us a trip to Maryland! Didn’t even have to step into the dealership! Smoothest and kindest people at Laurel Acura! Hands down best Acura dealership! Highly recommended! Thank you again!

Got a great deal on a great truck. Go see Tony and Noah. They will do you right. Absolutely the best people ever!!

Mike Powell is my go to guy. He offers outstanding service and listens to what my needs are. After years of experience with Acura in Laurel, MD, I am pleased with their customer service. What I am not pleased about is the fact that my history of service there has been deleted from the system under this new management. Good thing I still have some receipts that show previous work done on my car.