We drove 4.5 hours to Ourisman Mazda (and then 4.5 hours back home) because they had the vehicle we wanted and gave me a great deal on my trade. Everyone was kind and courteous. Our sales rep Jonathan went out of his way to make sure everything was perfect before we started the long drive home. He even called the next day to make sure we arrived home safely and were happy with the car. After our previous strike-outs finding a Mazda6 Signature, Ourisman provide an outstanding buying experience. Thank you!

Pretty good with salesman nick. Car was priced up due to chip shortage but that’s everywhere. But when I went to sign documents felt the manager was trying to pressure me to buy warranty extension and gap insurance. Didn’t care for his style

Appointment at 7:30 for my car to be serviced: tire rotation and an oil change. Left after 10am… what is the purpose of an appointment? They don’t take your name or info when you make the appointment, just tell you to come. This system could use a more organized update to avoid these excessive waiting times… and make you feel like you actually have an appointment.

Worst car dealer place I ever visited. Nobody returns any call. Called the General Manager he never at the desk neither return any voice messages. My temporary car tag expired few weeks ago. No response from the dealership. Called the Tag/Title contact number more than 10 times. Nobody to answer the phone or return voice messages. I would never buy any car here again. If anyone know where to file a complain please let me know.. Thanks

Bacari and Kevin were both helping my dad and I buy my first car. They were both very prompt and attentive, I couldnt have asked for better sales people. Its been a month and Im very happy with our purchase! Definitely recommend this location.

If there was an option for 0 starts thays what I would give this dealership. I bought my car a year ago. The salesman was nice. Everything g on the day of purchase went well. The tag and title department is a nightmare. A year later Im still having issues with them and I cant get a call back. Not even from the general manager. What a joke. I will never purchase a vehicle from this dump again.

Before I went in for warranty work I tried to use the online appointment booking service and no one responded after nearly a week. So, I called and referenced a service alert and that my car needed said work done. I wanted to make an appointment to make sure the part was available. The associate on the phone assured me that they had part and to just bring it in to the shop. He also seemed very dismissive, because he kept talking about a repair to the screen, not the replacement as stated in the service alert, and was ignoring my mentioning these details in the service alert. After I brought it in I was asked by the associate if I needed it right away, because they me told it would be a day or two till it was ready. I said no, because we have other vehicles. I complained that when I called I was told it would be only a couple of hours. Instead it didnt take two days it took over a week, because a part had to be ordered. Also, once the part arrived there were issues with your computer system. Your computer system was confusing me saying that it wanted to charge me, but even after the associate said that his system said it wouldnt charge me, it kept saying it wanted to charge me. In the end I wasnt charged, but I didnt like the idea of agreeing to a charge that wasnt supposed to be there. I felt like it might be used as a scam to try and charge me $310 when I got there. Even after all of this and my complaints about this there was nothing done to compensate the inconvenience I had. This was our family car and we had to make concessions for our childrens safety to transport them in our smaller car that cannot accommodate all their car seats. We also couldnt do certain leisure activities to prevent usage of our vehicle illegally. A couple of days wouldve been fine, but underestimating the work timeframe of needing to be done by a factor of four (If you count the just a few hours estimate over the phone you are probably somewhere around 20) is a gross negligence on your service teams part.

My salesperson, Nick, was fantastic. He promised quality in service and product and he delivered, exceptionally. I gave him my preferred list of vehicles for my test drive and was very pleased with how quickly that process went. The car I chose from my list was my first choice.I was pleasantly surprised when I discovered, after the fact, my car had low miles and other luxury amenities I did not expect. I am over the top with my purchase and have already started referring people to see Nick. This was one of the best experiences I have had buying a car. Thank you, Nick.

My wife and I went in 2 weeks ago to just look at a vehicle. Went in and made it clear we were just looking. Absolutely NO pressure and everyone was very accommodating. Called this morning to inquire if the vehicle we drove was still available. Told them we wanted it and they began getting things ready. In and out with a brand new vehicle in about 2.5 hrs {with a 3 hr lead time} It was a breath of fresh air. No pressure, No BS and a very nice staff. All in all very pleased with our experience.

My sales consultant was Dwain Legall, and he was crucial to a smooth experience interacting with the dealership. I was able to facilitate all my communications through him via phone and email, and he was very responsive and attentive to my requests. He also was willing to do a home delivery of my vehicle and was easy to talk to. I would definitely recommend working with Dwain!Overall, the dealership offered reasonable prices and was able to get me what I wanted.

UNPROFESSIONAL + RUDE they completly wasted my day! Do yourself a favor and get your car serviced somewhere else!Had an appointment for 10:20 am, after waiting for 20 minutes for someone to even acknowledge Im standing there. I am told that they cant service my vehicle (Apple car play installation and keyless entry malfunction) today at all because of what I was asking them to do. Then what is point of making an appointment?!The man at the front made no attempt to rectify the situation and showed no concern with the fact that he had me wasted an entire sick day for this. Even going as far as telling me the online system doesnt really apply to whats actually happeninghere... Then why have it all?!Definitely will be taking my bussines somewhere else where they actually respect their customers.

Purchased car from Nissan yesterday. My experience with the office personnel was fantastic! Especially Zod Vaji, a sales consultant, was exceptional, he was professional, genuine and friendly. He guided me through the entire process for hours and helped me selecting a car that I already love!

I just purchased a Mercedes Benz CLK 500 from Ourisman and I am extremely happy with their level of service, knowledge and professionalism! I understand theyre in business to sell me a car, but Samuella Betts in Sales, her supervisor Jamie and Shawn in the finance department went above and beyond their jobs to ensure a pleasurable car buying experience. Our family will continue to purchase from Ourisman and we suggest you do too! Jerry

Sales associate showed attitude when asked for a discount and the sales manager was not willing to negotiate in good faith.

If you need to buy a car Gary Collins is the man for job. He sold me my first car the other day. He was very kind, outgoing, and knowledgeable. Gary made sure I found everything I was looking for in the vehicle I bought 2018 Hyundai Santa fe. He went above and beyond I highly recommend seeing him if you are looking for car .

Kevin Torres and Fatmata Mansaray were very helpful and professional in providing customer service and support. Excellent employees!! Thanks for all you do!Garry Cox

I came in there with not much of an idea for a car, but Gary was super helpful in selecting cars that met all my criteria and now I have my perfect car.

If you are coming here to get a car go to Samuella!! She is so amazing. She was very patient and friendly. I am a first time car buyer and she walked me through everything and made sure I got the best deal. She responded to my emails and calls very quickly and had an answer for any question I had. She helped me complete paper work beforehand so I would not be there for too long. If I ever need a new car in the future I will definitely be going back to her!

2 and half years of my experience dealing with this dealership is so far the worse experience. I bought Mazda CX-5 two and half years ago. They advertised on their website that there’s zero % apr on the car. I emailed to confirm and salesman confirmed that website ad is correct and there’s 0% apr on CX-5. Before signing all the paperwork, I confined again and was assured that yes there’s 0% apr. once all the paperwork is done, the finance lady showed up and congratulated me that I have been approved for .9% apr. Now you might think and that’s what their finance manager who’s very rude told me at the time that what’s the big deal, it’s just 1% apr. He started showing me the invoices of cars that there’s no 0% apr on these cars. The big deal is they lie and cheat. Falsely advertised on their website, lied multiple times. Just recently, I paid off my car two years early and cancelled the gap insurance and gave it to finance manager Shan/Shawn however that spelled. He said it might take a while to get that refund. Two and half months passes by, I didn’t hear back anything. I called multiple times, left voice mails but no reply. Today, I stopped by and finance manager told me that there was no gap insurance to begin with. Two and half years of me dealing with this dealership started with lies mistrust and deception and ended with the same attitude and same mistrust and lies. I would not recommend anyone to give any business to this dealership unless they get rid of their current crooked staff. I’m looking to upgrade but done with this dealership.

Although most people dread buying a car, myself included, I had a surprisingly good experience buy a car from here. I worked with Gary Collins and he was very helpful and easy to deal with from the start. He continued to work with me with every bump and setback we ran into, and would come in early or stay late in order to accommodate me. Everyone there was very professional and helpful and I definitely recommend them as a stop whenever youre in the market for a new or used vehicle.

GREAT experience from the moment I stepped into this dealership and met Samuella Betts! Her first words after greeting me were “there’s your car”. I looked at her and she gave me the keys and told me to test drive “my car”. Samuella went above and beyond to make me feel comfortable with the purchase of my car. From there, things just got better, and today I am the proud owner of a Mazda CX5. Remember that name… Samuella Betts! Awesome personality! Thank you, Samuella!!

Thank you for helping us with the new vehicle on a very tight schedule! Nathan thanks for giving 1st class service, information, and quality care from start to finish! You kept in touch at exactly the right frequency and showed care about getting the right vehicle for our needs. I appreciate you working with me to deliver the car with very short notice helping to fit Mazda into our medical schedule.

After searching for a car at several dealerships for my daughter, she fell in love with a 2019 Mazda3. My daughter and I sat down with our sales person, Samuella (Sam) Betts. As a first time buying experience for my daughter I cannot think of anyone better to work with. Sam made both of us feel at home. Sam was great to work with. She explained everything to my daughter. The Sales Director, Alan Youhana was also great to work with. He worked with us in adding other features to the car that my daughter wanted. Overall we had a great car buying experience with our new family at Ourisman.

I purchased CX5 last week and I had a terrible experience here at this dealership.I had an email conversation regarding the vehicle and its quotes with one of the salesperson and finally, I scheduled an appointment for a test drive and purchasing it the same day. However, as the person who assisted me through emails is not available that day and routed me to his co-worker.I walked in at 10:30 am and gave a test drive for Touring and GTR. I liked GTR and started to ask details and quote. To my surprise, the difference between the email quote and the price he said is almost $2500. However, I have shown the email conversation I have and his response was unbelievable-- Im being honest with you and it is the best price we are offering. I want your friends and family to come here and purchase, he even said the person who emailed me with the final quote was playing games with you. How can he even say that thing about his co-worker? and they were doing business together. I immediately said, No, You cant talk like this about your co-worker and ended the discussion. I even changed my decision from GTR to touring just because I couldnt prove that their email quote was right and have no energy for it.Later, I asked the quote for touring and as usual, it went some 1.5k high from what initially was offered. This time I also had a conversation with the person whom I am talking in my email with some lower price, So I have shown it to him and immediately he changed his words saying, Okay I will give it, take it. Then after he started telling my friends who came with me He is not giving any profits something like that. How can somebody do if I dont give them business? They literally ask me to leave if they cant make profits. I felt bad with those words.Then around at 2 pm, I started my paperwork for the vehicle and they need to bring the vehicle from somewhere which is 30min far from the place. I dont know what these guys are doing when I am having my paperwork done. The literally delivered my vehicle at 6 pm. I kept on asking from 2:30 pm on the status of the vehicle as I have other appointments. The answer from them was the same, 15min sir, Please wait.I was completely fed up with the false information they provided me and I will never recommend it to anybody. I walked in at 10:30 am and walked out at 6 pm cancelling my plans that evening. I even changed my plan on buying GTR which I am comfortable with the email quote. I would have gone somewhere else but as its being my special day I have no time to go to another dealership and start a new deal.

This dealership and Samuella Betts is the best dealership I been to go to Samuella and she will the best service.

I had a great experience buying from Ourisman Mazda. Nathan is knowledgeable and friendly, and was very accommodating helping me out as I currently have a broken leg. He helped me secure a fantastic deal on a 2021 Mazda3, I couldnt be happier!

Kevin was awesome! He got me into a brand new cx-5 with a good rate.

This was the best experience I’ve had at a car dealership. I originally went to Mazda dealership because I was having problems with my car. Wayne assisted me in the service area. Come to find out my transmission needed to be replaced. Wayne really went out of his way to help me and recommended to trade my car in, because my 2015 Mazda 3 with 117k wasn’t worth spending that amount of money on to replace the transmission. He specifically went to get Samuella to assist me and everyone was fine with me having my dad on the phone to help with the process. Samuella found me the prefect vehicle a 2019 Mazda CX-3. It rides very smoothly and has a lot of safety features that my previous car did not have. She was very kind and patient and she and Wayne waited until I finished the entire process before leaving. They helped me take my things out of my old car and also changed the tags over to my new car. Between Wayne, Samuella, and even Zach in finance they made a stressful situation less stressful. THANK YOU SO MUCH FOR YOUR HELP!!!!

Excellent car buying experience! I spoke with Nathan prior to arriving and he had the car I wanted ready for a test drive upon arrival. Working with Nathan for the entire process was a delight and I walked away with a great deal on an amazing new car. This was an excellent experience and I would highly recommend this dealership to a friend.

Excellent buying and trading experience!!!Today we purchased a vehicle from Ourisman and could not be more happier. We worked with Gilles Nsegimana, hes an amazing compassionate sales professional. Gilles was so patient and extremely professional, he responded promptly to all our questions.He also made sure he got us taken care of when it came to financing with great rates. Thanks Gilles

I purchased a CX-5 from Dwain L. over the weekend, and I was very pleased with my experience. I am a first time new car buyer who visited other Mazda dealerships in the area (MD and VA) and Dwain was by far the most informative salesman I came across. He knew everything about the car, and was able to clearly and honestly explain the differences between the upgrade packages, 2020 vs 2021, models, etc. I went on a Saturday and the dealership was pretty busy, but Dwain took his time with me and I never once felt rushed. He was professional, respectful and personable. I would absolutely purchase a car from him again. Thank you, Dwain and Mgr Ishmail!For others reading this review, if I had to do anything different, I would have came prepared with financing so the financing part of the purchase wouldnt have taken as much time.

I recently purchased a vehicle from this dealership from Ms. Samuella! She was very warm and welcoming. She helped me pick out the beat car that fit all my needs. She was also very easy to communicate with and made this process a lot less stressful. I will definitely return back for another purchase and recommend Ms. Samuella!

I received great service from Gilles. He was really helpful and really came through when trying to buy my first car. He went above and beyond the expected service and I will definitely recommend him to others.

James in service was so helpful today! Thank you so much I appreciate it!

The service and care we received at Ourisman Mazda was exceptional. I recommend working with Prince, but their entire staff was a real pleasure to do business with. Ended up taking my second Mazda home, and definetly will be back in the future!

I had a wonderful experience dealing with Bijan at Ourisman Mazda. He made the process easy and enjoyable the last day of the year. Looking forward to a great new year in my new CX-30!

L have bought 2 cars from this Dealership. Have always been treated respectfully and wonderfully. Will always go here and send family and friends or anyone asking!! TThank youThank you all

I had a very positive car buying experience with team at Ourisman Mazda of Laurel. I received top rate customer service from both Jiles and Prince. And I received a great deal on my Elantra GT Hatchback N Line. I am a happy customer!!!

Coming to Ourisman Mazda and meeting Mr Choe was a pleasure. He made for an exceptional salesman. Very knowledgeable about Mazda and I appreciated the great amount of time and attention to detail he provided without hesitation. During two different test drives, he fully explained all of the features of the Mazda 3 and 6. He answered all my questions using brochures, apps, and other resources.. The customer service was remarkable and its clear he has a passion for the auto industry. I highly recommend this dealership and Mr. Choe. Outstanding!Terri S.

While I didnt personally go to this location, I was in communication with my friend who did purchase a vehicle the entire way through. She had been looking for months for the perfect car, had gone to many different dealerships with no luck. Everyone seemed uninterested in helping her and only wanting to make a sale. Nathan was the opposite, he worked with my friend, took down all her wants and concerns and helped her into a vehicle she loves. I just wanted to say thank you to Nathan for helping her and I know he will be who I am calling for my new car. Anyone reading this, do yourself a favor and ask for Nathan Choe when you go!!!!!

I took my car in for an oil change and later that day my wife saw scuff marks on the bumper. It looked like only a scuff, so I didnt make a big deal about it. A week later, the entire fender liner came off while I was driving. I had a local mechanic look at it and he told me that my car was crashed and someone used a zip tie to keep the grill aligned. This damage put myself and others at risk of injury because the fender liner could have caused an accident. I brought my car back and of course they wouldnt accept any responsibility. I would never bring my car back here. If you use them, make sure you fully inspect your car.....totally unprofessional! Management needs to hold their employees accountable. Accidents happen, but to cover them up is unacceptable. I guess this is how they treat military veterans.Follow-Up:I contacted the service manager, as he requested in his reply and it was a complete waste of time. I believe he only wrote his response to mislead others that they take customer service seriously. It was nothing more than lip service. I had the damage repaired ($882.00). If they wouldve properly repaired the damage at the time, instead of covering it up, the repair cost would have been a fraction of the amount I paid. I believe in giving people a chance to make things right..... it didnt happen here. I recommend taking your business elsewhere.

My best friend had been in the market for a car for about 3 months cumulatively, and naturally I was tasked with helping her to find a new one. After many many many dealerships either being disinterested or downright dismissive (Heritage Mazda in Catonsville.) We came to work with Nathan Choe.Nathan was absolutely amazing. He was thoughtful and attentive, and always went above and beyond to make sure my friends needs were met no matter how big or small. Nathan genuinely cares about his customers and he was a pleasure to work with. Next time Im in the market for a car Im coming to Nathan!

Ismail truly made my search for a new Mazda awful. He refused to listen to what I was actually looking for and just tried to upsell me on a car he had in the lot that was the wrong color, trim, and had additional unwanted packages. He was rude and didnt want to talk any numbers, then called me back the next day asking for my business back for the right price. Very unprofessional. The dealership itself is dark, dreary, and depressing inside.

My friend and I went to several dealerships in the DMV area over the span of 3 months while looking for a new car, and we had by far the best experience here. We worked with Nathan, who was very professional, friendly, and knowledgeable about the vehicles, which made the shopping experience so much better and easier! He was also extremely accommodating for me, since I often came to the dealership late in the evening, and they were happy to do a dealer trade for me to get the specific vehicle I was interested in. The buying process was also very simple and their rates were competitive. I would highly recommend coming to this place if you are interested in Mazdas or Hyundais.

Had a great experience with buying a CX-5 and doing a trade in. Bijan was awesome. Process was quick and straightforward. Highly recommend if yo are looking for a Mazda!

Just spoke to Tonino. The most unprofessional manager ever. I spoke to alexandria first and she agreed that the msrp on the car i liked on their website with 0% apr will be $20,608. But when she sent me an email, she changed up the msrp to $22000 something and then she added bs fees to it. I have attached below an image of what she added. I called and spoke to the manager. at first he argued that I do not have time for you, and I kept respectfully telling him that I genuinely want to do business with you and it will be nice if he listened to me. He was very ill mannered and kept arguing with me. I asked him only that why were they charging me for freight when I was coming to pick my car up and all other questions, but he was too stubborn to respectfully answer me. Also, they did not even know that the car I was talking about, was on their website. At the end I went ahead and told him that I will be speaking to the corporate office, to which he saidaight byebye man, get outta here.What kind of business ethics are these?I bought a mustang from ford just last year and they agve me one of the best service ever. This has to be one of the most unprofessional dealerships ever. They are going to tell me my msrp as $22179 and then add $4600 of fees to make it $26775?? Is this how you guys cheat your customers??The salesperson wrote me such an unprofessional email, grammatical errors, spelling errors, it made it look like I was speaking to some scammer dealership. I genuinely thought Ourisman had worked their way up but I will be telling my friends and family to avoid this dealership at all cost.

Just spoke to Tonino. The most unprofessional manager ever. I spoke to alexandria first and she agreed that the msrp on the car i liked on their website with 0% apr will be $20,608. But when she sent me an email, she changed up the msrp to $22000 something and then she added bs fees to it. I have attached below an image of what she added. I called and spoke to the manager. at first he argued that I do not have time for you, and I kept respectfully telling him that I genuinely want to do business with you and it will be nice if he listened to me. He was very ill mannered and kept arguing with me. I asked him only that why were they charging me for freight when I was coming to pick my car up and all other questions, but he was too stubborn to respectfully answer me. Also, they did not even know that the car I was talking about, was on their website. At the end I went ahead and told him that I will be speaking to the corporate office, to which he saidaight byebye man, get outta here.What kind of business ethics are these?I bought a mustang from ford just last year and they agve me one of the best service ever. This has to be one of the most unprofessional dealerships ever. They are going to tell me my msrp as $22179 and then add $4600 of fees to make it $26775?? Is this how you guys cheat your customers??The salesperson wrote me such an unprofessional email, grammatical errors, spelling errors, it made it look like I was speaking to some scammer dealership. I genuinely thought Ourisman had worked their way up but I will be telling my friends and family to avoid this dealership at all cost.

Nick is a awesome staff! It was my first time buying a car, and they guide me through all the process with a nice hospitality.

My experience at the Ourisman Hyundai has been an amazing experience. I loved the atmosphere of the environment as well as the people. Everyone work so hard and diligently to help me receive the car of my dreams. I will forever be grateful to this dealership for what they have done.

I recently bought a vechile at Ourisman Mazada of Laurel and my salesman was Mr. Gilles - he was not a pushy salesman, he was genuinely easy to deal with, whatever I asked he was able to assist me with an answer. I appreciate that he made the sale go smoothly and quickly, with no issues. I would definitely go back to Ourisman Mazda of Laurel for the same salesman Mr. Gilles and the dealership, they have some nice used/new vehicles on their lot at reasonable prices.. Thanks!!

I bought my Dodge Charger with the Ourisman dealership, not only did I have a great experience with the purchase but the car service leader, James Brisbon Jr. He has taken very well care of all my needs with the car. Regardless of any service needed James always goes above and beyond to make sure I am happy! He has years of experience with cars and I trust him with any situation I have with my car. I hope James is noticed for all his hard work, and I believe James deserves a promotion or a raise! The dealership would not be the same with out him!

I have nothing but glowing reviews for my experience at Ourisman Mazda. Im writing this less than 12 hours after purchasing a new Mazda3 so that it reflects the most accurate depiction of my time there. Mike and Alex worked tirelessly to find the best deal for my new car as well as my less than stellar trade in and were as up front and patient as could be. Though we went through some of the typical new car buying frustrations while trying to compromise a deal, they kept us informed and took our wishes into account. Ismail spoke to us often and was very patient when it came to breaking down numbers and looking into additional deals. The real MVP of this whole experience was Dina. By the time we arrived at the finance office, we were exhausted and ready to just wrap things up. She took into account that this was my first car buying experience, and even though I had knowledgeable help with me, she explained everything to ensure my purchase satisfaction. She was personable, entertaining and understanding. She spent so much time exploring additional rebates and discounts that saved us a significant amount of money. At the end of the day, we all shared truffles, hugs and I rode off with my new car. I couldnt be happier with my first car purchase and I absolutely recommend Ourisman Mazda for the staff and the quality cars.

Samuella Betts was an absolute boss to work with! Samuella really went above and beyond to make sure I was satisfied. Would highly recommend.

This was one of the best car buying experiences I had. The staff is very helpful and Ish is awesome. Highly recommend.

DWAYNE LEGALL IS THE BEST!!!!!!!!!!!!!!!!!!! THE MAN IS FILLED WITH INFORMATION. Mr. Legall embodies what the perfect customer service experience is all about. My five stars go all to him.

I bought my CX-5 from this dealership and the is car amazing. When I went to redeem my free car wash that was promised when purchasing the car (which apparently is not even a service they offer), the service department took my vehicle and performed a full wash. The service department placed a key tag on my keys before taking the vehicle.When I got home I noticed that the hood was significantly scratched during the wash. I spoke with the service manager about this issue and he said they had no record of ever servicing my vehicle and would not assist with the damage at all.Message to Ourisman Mazda of Laurel: If you take ANY customers vehicle, you are responsible for documenting any services and caring for the vehicle.

Giles was very nice and helpful, not pushy, bought a used Honda Civic for a reasonable price.

I traded in a leased Mazda for another one. I love the way they drive! Ive purchased many cars and dread dealing with auto dealers, wearing you down all day, etc. I worked with Sharon, who is a very pleasant sales rep. She listened/heard what i wanted and made it happen. Ishmael, the manager, did speak with me directly, as well, and expediently worked out a deal I could be happy with. He also made grounding the old, leased car painless. Sharon worked hard to make things happen as quickly as possible, too. Shes all about customer service! The only negative I have is on the Service side. Service people get 1☆. They couldnt answer my questions by phone, or in person, figure out why my keys werent working or the latch on the trunk. I later took the car to Catonsville Mazda, and they figured it out in 5 minutes, checked on a minor recall, and had someone come out and show me how to use a feature of the Android Auto that I had also asked Laurel Mazda about, but they couldnt answer. I will definitely be using another dealer for service.

Samuella was very helpful in assisting with my first used car purchase.

Worst dealer I have ever been in my life!Avoid this place at all cost.

My wife and I bought a new Mazda from Ourisman and had a great experience working with Bobby White! We initially came in on a Wednesday and Bobby and the Mazda sales manager Ishmael were very patient with us, showed us a variety of cars we were interested in, and were very transparent with us discussing pricing. We came back The next Saturday morning and closed the deal. It was a really smooth process from start to finish, and we’re very happy with the car. We also traded in one of our vehicles and feel like we got an amazing deal with everything. THANK YOU Bobby, Ishmael, James, Masiree, and everyone we dealt with at Ourisman. Great service from start to finish every step of the way!

Service was ok, but if you leave your car for service make sure to provide coupon before they start do anything. Without coupon oil change overpriced. Was there once to change oil my wife’s car, will never go there again

I was going through a difficult time and had to declare bankruptcy. Unfortunately, after filing for bankruptcy, I realized that I needed to get a newer car. My car was older (2006) and needed more work to it than I could afford to put out at the time.I had at least a dozen dealerships send me letters wanting to sell me a car and help me to rebuild my credit. When I finally went through all these letters, I decided to give Nick Cutlip a call. He was the only person, out of all the correspondence that I received, that put a personal touch to his letter and told us a little bit about himself, and that he had experienced similar difficulties at one time.Nick was kind, courteous, and compassionate when I spoke with him on the phone. He was able to find a bank to approve me within a half hour, and he let me know right away. I came in the next evening and we test drove some cars and then I bought a used one. Not only was Nick able to get me a loan, with my still being in open bankruptcy, he was able to get me a great interest rate as well, considering my credit challenges.I appreciate the time Nick took to work me and make my car buying experience one I will remember, in a very good way. I would definitely recommend Nick to my family and friends should they be searching for a new or used vehicle.

Mr Marshal Nickleberry is the best help anyone could ask for he made sure I was feeling comfortable in getting my car because I was very nervous, I was a first time buyer but thanks to him and mr Ishmeal Weah I was able to leave in a brand new car and I couldn’t ask for anything better!

My wife Jennifer and I came to Ourisman Mazda in Laurel in search of a new car. We were promptly greeted with a smile by Greg Johnson. He asked us a few questions and immediately began showing us cars that fit our needs. After a while we decided on the Mazda 3. Greg was extremely helpful and made sure to answer all of our questions. Everyone here was so helpful during the entire process. Would definitely return here to purchase my next vehicle.😀

I bought a 2017 Mazda 3, and am very happy with the buying experience at this dealer. I initially got in touch with Ricky after an online inquiry. Ricky was very easy to work with and very responsive. I really liked that he was not the pushy type. He made the experience pretty stress free. In addition, the finance staff was extremely pleasant. I had a titling problem with the vehicle I traded in and they were more patient than I expected due to special circumstances with getting the title.I would highly recommend this dealership if youre looking for a new car. Just ask for Ricky!

Very pleased with the services I received here when I went to buy a car. I left out with my very first brand new car!! Mr. Lou and and all the employees that worked there were excellent. My mom suggested I go here because it’s where she bought her car and my experience was nothing short of amazing!!! May God Bless each and everyone that works at Ourisman!! :)

It takes a lot for me to write a review(because I don’t review often), but I am not satisfied with my visit. I came to get my car checked out for 2 small problems that I had. I spent my money on a waste of 4 hours and I was told it would take 2 hours. I was told that there was a solution to the issues that I had and that progress was being made on fixing my issues, but in the end, there wasn’t a solution to my issues and I’m still coming out of pocket for this. I feel as though it was a waste to come here and will not be coming back. On top of that, I was told “it would be 15 more minutes. 15 minutes turned into 1 1/2 hours. Then I was told, to calculate the pricing it would take “5 more minutes.” It’s been about 50 minutes. I understand that it takes a little bit of time to handle problems, but for my problems I know for a fact it would not take 4 hours. Even people who came in after me left before me. And I was almost giventhe keys to SOMEONE ELSES VEHICLE. Very unprofessional. There is a lot more to this story than I will write, but I will not be returning here again.

If youre looking to buy a new car, this is definitely the place to go! I went to several dealerships, and they were the only ones that were straightforward and didnt play games...which I appreciated. The car salesman, Quentin, was amazing and did everything in his power to get us the best deal. I walked out a happy customer which isnt something you hear often when it comes to car buying. If you need a new car, go to Laurel and ask for Quentin, he wont disappoint.

I had a great and easy experience purchasing 2 cars. Alejandra was such a great help she explained everything clearly and i left there both times with a car. She explained with detail all the car stuff and the paper work she was very patient.

They were fine until I tried to get something done after i bought the car. I took voluntary gap insurance because i was fairly under water. Now that Ive paid the car below any potential gap, I still have a significant pro rated amount that can be recovered. Ive called 5 times, each with a promise to get me the paperwork and a call back, nothing yet. So I called the gap coverage company in my paperwork, apparently they dont have a record of it and they dealership never even filed for the coverage. So I filed a complaint with the Maryland insurance commissioner. Hopefully that gets a response. Good luck getting any service once they have your money and you need something from them.

My experience at Ourisman Mazda of Laurel was excellent. i got my dream car with the help of my salesman nick! everything was done fast and efficiently with super nice people to help.

My first trip to the dealership resulted in me not buying the car due to some miscommunication on pricing. I return to the dealership a week later to see if we could reach a deal. Because I was really interested in the car. I worked with Eddie and Rick and we agreed on a price. I wanted to commend you guys on providing excellent customer service. Special thanks to Eddie you did a great job.

I was upside down in a loan. The car I had was worth way less than I was buying it for (Scammed by another dealership). I came in to Ourisman wanting a Mazda 3 with little to no hope in getting out of my current loan. I left that day, with a brand new 2019 Mazda 3 thanks to Courtney & Ishmail!!! I am now in a better position financially all thanks to them. I also met with the service manager James, who explained I have a free carwash and oil change in the near future. Very nice team! I highly recommend. Thanks again guys!

Very pleasant people. Not too forceful. I was able to get a great deal around memorial day. Great staff. I would highly recommend.

I needed a car, but my credit is low and I havent worked consistently at a full time job since I got married in 2011. I contacted a few dealerships regarding financing and actually had one willing to work with me; however, I had major concerns with the guaranteed certification inspection they did on the used vehicle I was going to purchase. I rejected the paperwork and asked them to make the necessary adjustments and to make sure the car had been properly inspected.The next morning I received an email from the sales manager about my experience and shared my concerns and asked if he could get me in a new car. He said he would check and told me that they could for around the same price however he didnt share this with my sales rep. When I told him, he checked but told me that I wasnt approved for a new car and that I had to settle with the used one. I almost went through with that deal until my sister told me about Nick and her experience with him at Ourisman Mazda. Nick and I spoke and he said he would do what He could. About an hour later, I was on my way there to test drive a Mazda3. Nick was great! I test drove the car and 15 minutes I was purchasing car insurance and getting my new 2018 Mazda3! The BEST part of my experience and what impressed me the most was their professionalism and attention to detail concerning the car. It was straight off the truck and needed to be inspected. That took a bit of time, but because I wanted them to be thorough, I waited. When the car was finished, the sales manager, took the time to sit with me in the car and go over the various components. Nick and the people at Ourisman are top shelf! Thank you!!!

AWFULGo to another dealership. Bait and Switch and ISMAIL has ZERO integrity. Shameful. PLEASE dont buy here.

Mike Blackston made my experience, quick, easy and wonderful! Very happy with my new Mazda6!

Nick Cutlip is the best. If you are looking for a place to purchase a car, Ourisman is it. Unlike other salesman I have dealt with, he shows you the cars that are in your price range and payment range. Ourisman definitely went above and beyond. Everyone was so helpful.

I went to ourisman Mazda in laurel, and they were very nice and attentive to our needs. My young children were with me and they were very patient with them and did the best to get us out as quickly as they could. Aaron Andrews was a very good salesman. He knew the product and answered every question we had. If you’re in need of a Mazda, you should definitely go check them out.

I hadgreat experience with purchase of Mazda 6 here. I got good deal from my sales man Joel. It was quick compared to calls that I had with other dealers. Joel got me car that I was looking for regarding color and interiors though it was hard to find in DC and Baltimore metro area at that time. Delivery was also very very quick. Thank you Joel and Ben.

Went in with my Mazda 6 for a recall.Good customer service, they gave me a loaner and had my car done the same day.Teddy and the folks there have left a very positive impression on this first time customer.Nice doing business with these guys.

I went there to get mazda 3 2019 premium. It was listed around 21.5K. After negotiation I got an out of the door price to be 23.4k. I didnt get the car. Nothing wrong so far. So, after few days, i saw a 1k dollar incentive on their webpage on top of 21.5k. So, the total price of that comes down to 20.5k. When i saw that I called and asked hey i know you guys gave me an out of the door price of 23.4k and with the new incentive the price should be 22.4k and I can go with that price. But the sales person wouldnt apply the incentive and told me that my math was wrong. Anyways, just a heads up, the internet discounts might not reflect during negotiation process. They might lure you and inflate the price. That was my experience with them.

I would like to said Thank you to Alexandra from Ourisman Mazda in Laurel, MD for helping me get approved for my 2018 Mazda 3. She went above and beyond to help me get my car in really hard time, her team were able to work with my tight budget. While other car dealerships were giving me a hard time to get me approve and not very helpful, Alexandra demonstrated excellent customer services and sales skills and made it happened. If you looking to buy a new car come to Ourisman Mazda and ask for Alexandra, She the best!

Nick Was a great salesman to work with. He was efficient and got me into my dream car with no issues. I will always come back to purchase my vehicle through him!

I had a great experience at Ourisman Mazda! Our salesman Carlos Gutierrez and his manager Ben Stark gave us the best deal! I have dealt with countless sales people before, but Carlos found what was best for me without any pressure at all. I will definitely recommend Ourisman and Carlos to my friends and family!

My experience at this dealership was exceptional. I had the pleasure of working with Carlos Gutierrez as my salesman. He made purchasing a new car very easy. He had a lot of patience when I had ask for time to go over my options. He was also very helpful whenever I had questions or needed further explanation and was available throughout the day.

This is my first purchase from Ourisman Mazda.The people working here really exceeded my expectations. In particular, Joel has really stood out in going above and beyond customer service. He answered all of my questions honestly, and I didnt feel pressured in to buying anything. He worked with me the best he could to get me a great deal, and he has continued to follow-up appropriately to make sure everything is still up to my expectations.The dealership and the car are worth going to take a look at, and I would recommend seeing Joel if you are looking for first class service.

Nick Cutlip at OURISMAN MAZDA (Laurel) made my experience purchasing a new car a great and easy process. His professionalism and ability to work with me and explain everything was truly amazing. The whole process took less then two hours. He definitely has me as a customer for life and wouldnt hesitate to refer anyone to him looking to purchase a VEHICLE. THANKS again NICK for all you hard work and patience.

We got a sonata . The salesman,Nick, was incredibly helpful and friendly. He went out of his way to help us. Would definitely visit him again when we need a new one. Love the car too

Ourisman Mazda is a terrible lying place do not come here under any circumstance. I was on the phone with the sales manager for 20 minutes and sent the vin of my car and was told I can get 15-16k for it. Got there and they completely lied about everything. Terrible people terrible salesman terrible service avoid this place at all cost.

I had a fantastic experience dealing with the sales associates: John, Joel, and Bucky. These men went above and beyond to make sure I was happy with my car purchase. Prior to buying my car here, I visited 3 other car dealerships ready to buy then walked away because of their sales technique. These sales associates truly went out of their way to provide fantastic experience and made the process exciting- as it should be when buying a car! THANK YOU Ourisman team! You are recommended and when its time for my husband to buy a car next, youll be our first stop.

If youre looking for a vehicle, Id look elsewhere. While I dislike leaving negative reviews, I hated our experience here more.We had been working with another dealer but got a lower quoted price here. While they honored it after some discussion, they tried a bait and switch when we sat down and said it would be $500 more than quoted.As cash buyers, we also really didnt appreciate being lied to about pulling our credit reports. Four times we were promised they wouldnt run our credit and that they needed our SSNs for MVA paperwork. Not a fun surprise when we went to write the check in the finance office.The whole process took 6.5 hours of our day, despite very few people being in the showroom. They seemed fond of using attrition to try to wear us down. Same went for our finance officer, who just wouldnt accept no for an answer on extras.Shop at your own risk, but be ready to walk.

BUY FROM HYUNDAI. Not Mazda. When I went in to trade in the Mazda that I received terrible service for another car, immediately Alejandra Pena (Alex) found me the best possible option for me. Hyundai Sonata. She was so helpful and gave it to me straight when I told her of my previously bad experience. You wont meet a nicer person.Then in the finance department, you want to talk to Irina. She is charming and had my best interest in mind. Without a doubt the LADIES are giving the best customer service in this place. I havent given up on Ourisman yet and you can thank those two ladies for my continued business.

Only went here to test drive. Met with Aaron Andrews who was very helpful and patient during the test drive. Even though I said I wasnt buying a car that day. I highly recommend you work with him.

This place is unorganized and will try to run a scheme if you dont know better. I waited an hour for a part that I reserved online. Then, once the attendant found the product, I was told that it will cost $245. It was $65 online --on their site and many others. Please do your research before wasting your time and money here.

I don’t normally do reviews but my experience here was not good. I am a very you g looking lady. I dress “hip” so I suppose I don’t look like the average adult looking to buy a car.Anyways, me and my fiancé came in to look at the new Mazda CX-30. I came to see what the car looked like in person. When a sales man asked if I needed help I POLITELY declined as I was just there to see the car in person (comparing with another car I liked) the sales person mumbled something under his breathe about me being able to afford the car.The other sales men were very dismissive of my fiancé. He also looks very young, and as a not so “adult” hair do. I noticed one sales man point at my fiancé as if he was confused why we even walked in?I left shortly after. Don’t judge you for people by their looks. I was planning on coming back after comparing and buying the car, however after that experience I’ll go else where.

I was very impressed with Ourisman Mazda of Laurel sales team, particularly Courtney Williams. Ourisman had a great inventory of cars. In my case, I wanted a 2019 Grand Touring Mazda CX-5 (last year’s model). My car had 2 miles on it, that was a nice surprise. Ourisman was very competitive on the pricing. Ourisman and Courtney included a loyalty discount that was not mentioned in the internet price.Courtney was very professional and well trained. She was very knowledgeable about the Mazda CX 5 that I was looking to purchase. She highlighted the features of the car. Salespersons at other dealerships did not have the same level of knowledge that she provided about the operations of the car. She was very helpful in making personal adjustments to the car. For example, she showed me how to adjust the driver’s seat and how to change the maximum height of the tailgate. She was very diligent in ordering a missing navigation chip for the car. It arrived 3 days later at my home by mail. I was happy with the very timely delivery of the chip.Overall, I learned a lot about the car and about where to buy it. I had a great buying experience with Ourisman Mazda of Laurel and the sales person, Courtney Williams.

I bought a Hyundai sonata hybrid. Love the car! Great staff, very knowledgeable and friendly. They were able to get me into a new car when no one else was able to.

I recently brought my vehicle in for service with Ourisman Mazda in Laurel and had a great experience. The service advisers and porters were really attentive, helpful, and very informative. As a female, Im always uneasy getting work done on my car, as I feel that some shops try to take advantage of you. I never felt that for one moment here, and I generally felt at ease throughout the entire process. I was pleasantly surprised that my car was finished with service in about an hour and the checkout process was simple and fast. I came all the way from D.C. and will continue to do so in the future due to a great experience. Keep up the good job!