I bought a 2020 Subaru Outback last week here and the service and personal care afforded me by Sales Associate Braden is deeply appreciated. He provided a peaceful room for my Service Dog and myself. Branden has complete military Veteran awareness and was respectful and empathetic to the stress associated with buying a new car. I highly recommend Branden, especially if you are a Veteran.

Had a great experience here with “Goldie”. He was very kind and patient with our girls. Spoiled them while we were there!! We got a great deal and they drove to one of their sister stores to get the car we were looking for. Very VERY pleased with our experience!!

Carlos Cordon was very patient in answering all my questions. Unlike most car salesmen who once they get the notion that you arent gong to buy right then and there they dont waste their time with you, that is the contrary with Carlos. Jen! Amazing & very insightful. My main worry was having my credit dinged multiple times. that was not the case, she explained to me how it worked & gave me peace of mind with her insight. I HIGHLY recommend coming here to purchase/lease a vehicle.

Goldie was awesome!! This was my first time buying my own car and he was extremely thorough and made sure I was all set. He was a huge help and I recommend everyone to ask for him!

I worked with Sean, and he was absolutely fantastic. Very patient with all of my concerns and needs in a new vehicle. He had no problem with my constant questioning and was very through and honest with all of his opinions and knowledge. I will definitely be back to see him for my further purchases!

I would like to give a gracious and huge thanks to Erick Metzger, He not only helped me on the hottest days of the year but he went above and beyond to make it work for me with what i wanted and needed. I traded my vw 2017 car in which was best thing for me at time as i was not happy! i winded up getting a beautiful 2022 VW Taoes, Not only did i get a whole better rate and payment option they made everything possible. His management was amazing with helping me truly get best deal i could have. I truly will go back to him for any car and service. Please if your looking for a car he seriously is the best salesman and truly made sure i was happy with what i got. Im truly grateful a month later i love my suv and so glad i said goodbye to my passat, #happygirl #hesthebest

My experience with this dealership was amazing! A great mix of professionalism and down to earthness from the sales staff. Terms were straightforward and transparent.Brian was a wonderful and patient sales rep as my wife and I did 4 test drives to find the right car for us. The sales manager Rich was a delight as well.Thank you all for a wonderful afternoon!

I love this place and the customer service my husband and I received. I called in and made an appointment to get some work done. We showed up and Rob helped us. He was great! He didnt promise what he couldnt deliver. They had to order a part so I had to come back the next day to drop it off. As Rob promised he had the shuttle ready to drop me off at work, once my truck was done he called me and had the shuttle pick me up. When I arrived I checked out, Rob had my truck pulled up and I was off to work. What a smooth and stress free process. We will be back.

Took the car for two simple things: oil change and software update. As soon as I left the dealership check engine light came on for faulty oil sensor. Possibly could have been damaged during an oil change or maybe caused by software update, either way it could have been avoided by tech test driving the car especially after the update and giving you a heads up about giving you a car back with CEL on when it was perfectly fine before dropping it off. They also didn’t put the undercarriage shield on correctly after repairs, it’s not a big deal but makes you wonder about quality of work. Only reason for three stars, and not one, is because they did order the part and fixed the issue.

After being lied to by the Silver Spring VW dealership, I decided to try this dealership. Good decision. I met Michael and explained everything to him on my situation. I had a 2012 VW GTI SE and wanted to get the 2021 VW GTI SE. I just paid off the 2012 the day before. They had several GTIs on the lot so I picked one and Michael let me test drive it (alone). I love the vehicle and was able to drive off the lot the same day. I loved the professionalism and honesty of the dealership. I revisited to have window visors and mud flaps installed and they treated me like I was VIP. The service department is top notch. I could not get my car washed that day so they gave me a coupon for one when I visit in the future. They also put my tags on with no problem. I recommend them for any service. I pass two VW dealerships to get to this one and dont mind it. I love the location, right off the BW parkway. There is a lot of things they went out of there way to make it happen. Finance Dept. is top notch too.

They messed a lot of paperwork up had multiple follow up for documents they needed seconds of, missed signatures at signing. Need more training to get these things right the first time and add to improve customer service. When signing it seemed like they were just going down lists to try to up sell rather then trailering the conversation to the customer.

Just leased a brand new 2021 Atlas. Erick and Issac were absolutely fantastic during the whole process! Not only were they so helpful and kind, they were very honest with what we could afford and the best options for us to proceed down. I am so pleased overall with my experience here. If you are looking for the best, this place is it!!

Ricky a manager went out of his way to get my brand new Tiguan purchased here at Ourisman fixed. I got a heartbreaking door ding on the third day I owned it. Now it’s fixed and washed. Can’t thank him enough. Great customer service.

Hello my name is sergio I am prior service from the marines and I was a customer of this establishment, and to my surprise after I fell 15 feet from a roof, I couldn’t make a payment to them as I explained I was on worker Comp and it takes time for them to send you money and it also comes by check which is mail and that takes even more time unwilling to work with me I was called today to pick up my vehicle and get it off the lot never once did I refuse payment or say I wouldn’t pay it was just timing and circumstance, in all of you or a loved one has used this establishment please be mindful that the state of the world or your household will not be understood or cared about in anyway shape or form this to me shows that they don’t care about our community so find a dealer who will these people aren’t it may god bless

Richard was pleasant and professional. I came for an oil change but had concerns about my a/c unit. He explained options and made process of applying for credit easy.They were supposed to do a multi point inspection and rotate my tires. However, before I could make it out of parking lot the warning light came on indicating low pressure on my right front passenger side. Interesting enough the light had come on just prior to me bringing it in and it was not addressed.This is my second time having them do work and they’ve missed details or left something out.Richard was great but it takes a team Ourisman and it’s all about the details!

We went in with the intentions of only getting a trade in value quote. Donny was very polite when he approached Chris and I, made us feel very welcomed. While we waited on the trade in value Donny was very professional in using our time wisely, showed us around the lot, took a test drive, and talked about our options. Donny along with his financial team Tyrone were great! We walked away with an amazing car and felt so blessed to have had the opportunity to work with both Donny and Tyrone. Everything went so smoothed, never felt like they were pushing us to make a decision we weren’t ready to make. Truly thankful for the services they provided.

Branden Grimm found me exactly what I needed, in the price range I asked for and worked very hard to get my interest rate and monthly payment down as low as possible - which he did!!!. He was professional, fast and accommodating. I was going back and forth about one of his cars vs. one I saw at a different dealership earlier that day and he was honest and transparent about the pros and cons on both. He was extremely knowledgeable about all the many different models I asked him about and he explained it simplistically to me which allowed me to make a quicker decision. I bought my first brand new car from him today and it was a great experience.

I spent time looking at a lot of dealerships in the area before finding what I was looking for at Ourisman VW. I dealt with Bill Goldsmith and he was extremely helpful in taking the time to find a car that had everything I wanted in my price range. The whole process was very smooth and I would recommend his service to anyone!

I’ve been to this dealership about 7-8 times now after buying a used car here less than a month ago… and I don’t just live around the corner. They could care less about inconveniencing you. Service and sales department are both unbearably slow. You tell them you need three things done to the car and they do one. You tell them to order something for the vehicle before you even purchase it, and they need reminding about 4-5 times before they do it. Dealership is extremely disorganized and maybe could make use out of a notepad to remember/remind themselves about some things. They could also make use out of possibly communicating with one another instead of asking me constantly if something has been done. Jen Smith in the finance department is the only one that has functioning brain cells. As a young buyer who could have had a lifetime relationship with this dealership, I cannot wait to never have to come back here again.

My wife and I bought a used 2018 Volkswagen Atlas from this dealership last week. Our vehicle had a couple of cosmetic dents when we bought it. We negotiated repairs throughout the buying process and Tim, our salesman told us they have a collision center that will take care of us.When I brought the vehicle in for repairs at 10:00am I was quoted 4-6 hours and given a loaner vehicle. I drove around town in the loaner vehicle for approximately 8 hours and eventually decided to make my way back to the dealership. I drove my loaner vehicle through the lot to look at all the cars the dealership has. The dealership has a lot tucked away on a hill. When I drove my loaner vehicle up the hill I saw my car being painted outside... not exactly the collision center that was promised to me. Out of curiosity I stuck around to discreetly witness the work that was being done.While my vehicle was being painted outside two employees drove up the hill in a white Volkswagen (Jetta I believe) into the same lot my car was being worked on. The employees proceeded to do donuts in the parking lot. This behavior is not only unprofessional but also unacceptable near a vehicle getting painted outside given the amount of debris this kicks up.When I picked up the vehicle I noticed debris in the paint job, a couple of small bubbles and a textural difference compared to the rest of my car. I pointed out my dissatisfaction and was told what a good deal I got on the car.I called the Ourisman collision center directly today and pretended to be an average customer asking questions. The collision center assured me they have the proper tools to repair dents and paint jobs indoors and they do not paint their cars outside.I called the sales manager(Ricky) and expressed the discrepancy between what I was told would be done to my car versus what was actually done. The sales manager told me it is normal for them to paint used cars outside and told me I could come in for a new paint job but the process would be the same.This is unacceptable. I do not trust this dealership to get the work done and will not be going back to them for anything. They are not honest about the things they promise and they cut corners where they can.

Had an amazing experience with Bill Goldsmith! Helped me out with my purchase (first time buyer) Extremely knowledgeable, friendly and goes beyond what’s expected. Definitely recommend him for anyone looking to buy a Volkswagen!

We loved working with Bill Goldie and Isaac! They were incredibly welcoming and helpful. We highly recommend this place! The team is so friendly and professional, and we are so grateful for a positive experience.

My salesman was Goldie. He was very sweet and pleasant. He kept in contact with me until I was ready to get my vehicle. Then, he personally came to pick me up and take me to the dealership. He was very courteous. Ramon was so pleasant in doing my financing. He got me a great deal on a warranty.

Excellent customer service, very friendly, helpful, communicative, funny and relatable! Had a great time buying a vehicle. Bill G. Is a blessing!!

We had an outstanding experience working with Jack at this dealership. Right from the beginning, he took the time to understand what we were looking for, didnt try to push us into a car we didnt want, and helped us understand how the process would work. When he ultimately couldnt find us the car we wanted, he took the extra time to point us in the right direction and offered to answer any questions we might have down the road. We will absolutely be contacting Jack and the team in Laurel again when its time to purchase another car.

I have dealt with a few different dealerships in the area and have even purchased/leased vehicles in another ourisman location I’m going to say that my experience with this dealership has been the best by far! I already knew what I wanted and I was able to negotiate through the phone and come in when I was available. The process was quick and smooth. Everyone was friendly and extremely helpful. I will definitely recommend them.

Stay away from this dealership. This is the first time that Im writing a negative review but I feel that its my obligation. Since day 1, it was clear that something in wrong with this dealership. The staff are inpatient and rude, and the place feels tired and out of shape. The only reason that I moved forward with the deal is that they had a specific model that I was looking for. Knowing what I know today, this was a mistake. I personally worked with Ricky Dickens who did all that he could to make my experience terrible. As if he was trying to punish the owners of the company. This was surprising to me because I was very impressed with Ourisman in Bethesda and believed in this brand. My conclusion is that not every Ourisman is the same, if you can, you should definitely avoid this branch.BTW - The next-door Honda Ourisman seem to be great!

Erick and Isaac really are the best in the car business! They won’t stop working with you until they get you into the car you want and I can’t thank them enough for not giving up on me and helping me with my situation! I appreciate you guys a lot and I will always recommend you guys to EVERYONE!!!!

Mike was a great help and guided me through the whole way. He did an outstanding job getting me into my new 2021 Volkswagen Jetta!

2019 VW Golf Overhead handle above the front passenger seat wouldnt spring load to the up position causing it to hang down and hit passengers in the head. Called two other VW dealerships in the area and both said Id have to pay a $150 diagnostic fee and it probably wouldnt be covered under warranty. Rick at VW Laurel said to stop by and as long as they have the part in stock, theyll take care of it. I was in and out in about 30 minutes and it was covered under warranty. This all happened on a Saturday morning. Rick and the VW service team represent the best in the automotive industry. VW Laurels advisors and mechanics wanted to help instead of come up with random charges and threats of non-warrantied problems. Thank you for your flexibility!

When you go in there ask for Paul. He held it down and helped me out. I was really nervous about trading in my old car because lets be real ... that’s my baby lol. I really like this new car and I keep finding new things about it that my old car didn’t have. Definitely my best investment so far this year. Thanks Paul and thanks VW. ☺️

Rob(the advisor) and Matt(the tech) took great care of me and were able to work work done within my tight timeline. Thanks! Worth the drive from Frederick for better service!

I dealt with Bill Goldsmith and he was extremely helpful in taking the time to find a car that had everything I wanted. The whole process was very smooth and it was completed in a timely manner. I traded in my 2017 VW Jetta and walked out with a 2021 Jetta RLine. He was very confident in getting me what I wanted and would love. I would recommend his service to anyone!

I took my VW in for its first oil change. I walked into the service department and said hello. No one greeted me back or even looked up to acknowledge me. I noticed all four men were eating so I said Hello a little louder thinking my mask 😷 muffled my greeting. Only one of the men acknowledged me and that was Robert. He was great during the whole process. I asked another customer if he experienced the same lack of acknowledgment or greeting when he arrived. He advised me, “sometimes they’re like that”. They REALLY need to work on that!!!

Had a very pleasant experience! Rick was tremendously helpful with coordinating everything with my car, keeping me updated, and giving me very useful options regarding my car. He showed a ton of hospitality and professionalism.

Very professional and efficient service. Rick is extremely knowledgeable and provides outstanding customer service. 👏

William Goldsmith at Ourisman VW was great. He was easy to work with, knowledgeable about the car I was interested in, and was willing to work on getting me a decent deal.

I came to purchase a car and the manager (Ricky) of the used car sales division was very rude when I tried discussing the price of the car with him . I’m very disappointed about the way I was treated. It’s totally fine to reject an offer but you cannot be that rude . Tim the sales associate was actually very nice . It’s a shame .

Anybody posting 5 stars on here is either a PAID ACTOR or received 50% off for leaving 5 stars.

My sales person Leslie was great would recommend her to anyone, except the fact she works for this dealership that I would not recommend to my worse enemy. I bought a vehicle and not even a week later I was having wheels put on when they noticed the wheel bearings were completely locked up. I was told by the used car MANAGER that the vehicle went through state inspection and their inspection to make sure everything was safe. I go to them saying the wheel bearings were completely locked up and the manager refused to work with me or even hear me out. It’s a dealership who refuses to own up to their mistakes that could have led to me and other people getting injured. I do not recommend them

Showed up, and we were ready to buy a car. Jack approached us and asked us exactly what we were looking for, and he delivered. He talked us through what model options were available for the car we were interested in, and he assured us we would be able to find our car that day. After finding a car and falling in love, we knew it was a little over our budget. Jack went to discuss our pricing options with his manager, and thats when Bill came to talk to us. Bill explained that while the car was over our budget, he knew we needed a car, especially after just having a baby a few days prior and returning from living overseas, and he wanted to give us the car we longed for and loved. Bill broke down the pricing, and asked if we could go higher in our budget. We couldnt, and Bill decided that was okay, and ended up giving us the price we asked for. Needless to say, our experience was quick and painless. Jack and Bill were awesome, and we took home our brand new car that afternoon. We couldnt be happier with our experience at Ouriaman Volkswagen.

I’m really happy with the outstanding service at this location. Rick was helpful and assisted me to address all the issues I had. Thank you

Leslie went above and beyond answering all of my questions day and night. The team backing her only add to her precision and excellence in sales and service. She was able to offer me more for my trade than anywhere else and got a car i was interested in at the dealership in less than a week. I will definitely be working with her in the future and anyone can feel confident doing the same. Thanks again Leslie!!!

I love it here. They treat everyone like family. Everyone knows your names including sales associates whom you dont see for years unlike service associates. Thats amazing in my book!!!

Great buying experience. I recommend buying with Bill Goldsmith. Friendly and knowledgeable.

Sean with Ourisman Volkswagen of Laurel was a pleasure to work with! With a growing family on the way we had specific needs for our next car and Sean delivered! We couldn’t be happier with our VW Atlas! He even surprised us with a sweet gift for our baby girl on the way :) Take a trip to see Sean, you won’t be disappointed!

I had a great experience. Goldie in sales and Laura in financing worked hard to get me a great deal with my budget, work with my trade in and remained friendly and helpful through out the process.

Can say enough good things about Ourisman Volkswagen of Laurel and their excellent staff especially Erick Metzger. He was the absolute best! Very knowledgeable and a pleasure to work with! He made the process quick, smooth and super easy! If you are thinking about purchasing a new car definitely ask for Erick!! 10/10!!!

Great experience buying a used Volkswagen here. Goldie was incredibly patient, helpful, and accommodated our complicated schedule. He made this a painless experience. Car is in excellent condition too!

Rick was very professional and informative regarding my service needs. Definitely appreciated his time.Jim B.

Bill Goldsmith was a great salesman. We found our car online and we went through your options in a relaxed manner...how I like to do business. Getting a good deal never hurts either!

I purchased my 2021 Atlas Cross Sport and I couldn’t be happier. Erick was great and Jennifer closed the deal.

I’m always well taken care of! The service team is second to none. I’ve always heard people say dealerships aren’t fair and are overpriced. That is not the case here! Ourisman Volkswagen of Laurel never disappoints. I will continue to get my car serviced here for the life of the vehicle.

Always the best service . I’ve been using Ourisman for 12 years and think they are top notch!!

Robert was my service advisor. His professionalism and knowledge response to my many questions helped make this visit easy. He was upfront with cost/ fee and gave no surprises. My vehicle was serviced and finished promptly. The facility, along with staff, followed Covid-19 regulations, and the bathroom was clean. I would definitely come back.

Service Department: This place is the definition of nickel and dime and immoral service department. If you are not mechanically inclined or have no idea of cost this place is not for you. They wanted to charge me $190 to look at a simply blinker issue that I had already diagnosed. And they were wanting to charge me this price saying it is likely a bulb that is out. I originally went in for a keyless door failure. They would not provide me a statement of proposed work to show why it would cost $700. Avoid this place if possible. And they failed to wash my car.

Honestly, I’m not impressed and we are only in month two of my son’s purchase of a “Certified” Pre-Owned Volkswagen.We noted at purchase the rear brakes were at 30%. They assured us the car passed inspection. After today, and sinking $300 WITH the Gold Protection Plan, to fix the leaking AC system, the brakes AND pitted rotors will need replacing, over a $700 repair.Why does this bother me? Well, at purchase my son and I asked if the car would need any major service soon. We were ASSURED it was a good first car and we would not be dumping cash into it. My son graduated college one month later, and now two months into owning the car it needs $1200 in repairs.Certified, my elbow. Protection plan, riiight.Buyer beware. Never had a problem with CarMax, I wish we’d purchased from them.

Rick was waiting for me upon my arrival for my scheduled appointment. My car was serviced on time & when finished, Rick explained what was done. Quick, professional, efficient experience.

I was very happy until I went to pay at which time I found out they no longer took personal checks. The bill was higher than my daily credit card limit. I had to figure a way around it on the spot. A little warning and it could have been easily handled.

I worked with Leslie on buying a used Volkswagen. She helped me get a very fast, very transparent deal. She was upfront about the actual price, and clear about what the dealership could and could not do. When I declined a service, they lowered their price substantially; the final deal was several thousand dollars below what I found at other VW dealerships in the area, and they played no games at all with me. No hidden fees, no bait-and-switch. I will definitely take future business there.

My car was properly serviced and ready on time; however calls and texts to the service department were not answered during the day.

Very easy process. got a ride home when they said it would be a while then they got me into a loaner when they told me it really would be a while. then i got my car back washed up and i didnt feel a thing...great service all around.....

The dealership shared my information with SiriusXM. Thanks for signing me up for more junk mail.....

It was a great buying experience for us. Isaac and Branden were great in making the whole transaction easy in purchasing our new 2021 VW Tiguan. Highly recommended to all our family and friends!

They were super nice and informative and answered all of my questions. Very knowledgeable staff definitely going back

I dont usually have good experiences at car dealerships but this one gets FIVE STARS - 100% thanks to salesman Goldie and sales manager Bill!Was shopping for a 2019 or 2020 lightly used car with low miles - walked into Ourisman with a beat up 2013 with 110k miles and left an hour and a half later with a brand new 2021. Between you and me I wouldve paid slightly more.Can you believe that!???Nothing more to say except I will go straight to Bill and Goldie in Laurel if I or anyone I like need a car!!!!!

Advertise cars at low prices that they will later change and tell you its because it needs work and then up the price after youve driven out to see it. They also did a terrible job sealing a VWs (that I bought elsewhere) sunroof after they quoted me more than I spent on the car itself to actually fix it, resulting in water leaking inside the car and causing mold. Oh, and for some reason they took off my tints as well. I never asked for that. STAY AWAY!

The staff are so friendly here. We came in with specific goals, and all of them were met. They gave us fair value for our trade in, and worked with us to get the payment where we wanted it. Would definitely recommend.

The VW Service Advisor -- Scott McLaughlin -- is top notch. He gives professional service and is very concise and thorough. His expertise saves you time and money. If you want the job done 100% right the first time, ask for Scott.

Erick was awesome to deal with. He was knowledgeable, energetic, patient. Thank you for helping us with our purchase

It was a great pleasure working with Erick Metzger this past Saturday and Isaac Chee, the GM at Ourisman VW of Laurel. Both were extremely professional, knowledgeable and patient when it came to my wants and needs while looking for a new vehicle for my family and I. I came in that day looking at a completely different SUV than originally purchased and Id have to say, I am extremely pleased and in love with my new SUV. The both of them stayed late to make this gal happy, if I could give this a 10, 20, 30 star, I most defiantly would. I am beyond pleased with my new ride, thank you both.Nikki

Made an appointment for a recall, a day prior to the appointment a get a phone call to confirm/remand of the appointment, I bring my vehicle in at 7am only to be told they do not have the part, they have to order it, and will call me when it comes in!The appointment was made 5 days in advance and that should’ve been plenty of time to have the part in!How come the lady that called to confirm the appointment did not say that the part was not in?

Very good dealership. Ask for Brian the internet sales guy. He will match or beat any offer from another dealership. The GM Isaac also was fantastic to work with. VERY Pleased with both the price and level of service. A+++ Highly recommended.

Scott McLaughlin was very helpful and quick to keep me Informed about my car.

I test drove a vehicle from here but I wasnt crazy about the car so ended up not purchasing from here because I wanted to do so from a dealer closer to where I live. But Sean did a stand up job of communicating with me via email about the car I test drove with absolutely no pressure. Which is rare in the car buying business. He is definitely your go to guy. I give him 5 stars.

The work was done as requested and the service technicians were friendly and helpful. The work was done quickly.

Lovely experience, always is... this place exceeds exceptional service requirements at all cost. They are understanding and dedicated to serving their customers. Customer service is definitely A-1, ThX 😊!

Took care of my car matter swiftly and without delay.

Rick was very helpful and courteous and made sure I was taken care of in a timely fashion. I highly recommend.

Slow service (took 3 hours for a 5000 mile oil change) and still was not ready as they could not find the key. Promised to wash the exterior and they decided not to because it was “windy”. This was my first experience with this dealership having purchased here 4 months ago. Not sure if I want to come back!! Customer service agent was VERY nice and understanding on the flip side.

Bill and Sean made the purchase of my vehicle seamless and efficient; even provided delivery to my door! Trustworthy dealership that I would definitely use again in the future.

They did a great job and asked plenty of questions so the diagnosis would be correct!!

Great experience. Sean was very helpful, highly recommend him to help you with your car buying experience. The supervisor Rafael was awesome as well. Not to mention whoever details their cars does an impressive job inside and out. Very happy with my purchase from this dealership.

Everyone was great! my salesperson Timm was very attentive, answered all questions (I believe) truthfully and I didnt spend all day there before I got the keys.

Great job with our vehicles! Thanks for shuttling me and my family up the street so we could grab lunch and shop while we waited on our Atlas and GLI.

When you go ask for Erick! I went up with a friend and he got both of our deals done in less than 5 hours and got us the best deals possible. Couldn’t get better than that, Erick is definitely the best

I recently purchased my second vehicle from voltzwagon. I had the pleasure of working with Erick Metzger who was extremely helpful and found me the perfect vehicle for my family. I would highly recommend someone else who is looking for a vehicle to work with Erick. I will definitely continue going through him in the future when purchasing another vehicle

Ive had Scott as a service manager twice now and both times hes been incredibly helpful!

I kid you not folks this Ourisman Volkswagen dealership is a good experience for me personally. The Services Manager Mr. Rick Collins was so kind and respectful..Met me for the first time and showed care, empathy and understanding. He told me to try and get there first thing in the morning as they ( Service Department ) open by 7AM and that info was very helpful as I got there 6:30AM.... They kept me informed about work progress on my VW.. I watched the mechanic do his thing looking through the glass slot of the closed door..as he had no idea I was watching him, and he seem to enjoy his work and was respectful to the way he handled my car.. I saw him work as if he was taking great care and at the same time being proud of his work and knowledge of the repairs to be done..I saw the body language of this particular mechanic move with happiness doing his work on MY CAR... and it made me feel grateful to have brought it to this particular Agency..I promised the staff moving forward that all repairs and services will be done at this location without hesitation.. OURISMAN VOLKSWAGEN OF LAUREL 3371 FT. MEADE ROAD LAUREL MD 20724.. 😁👍

Out of respect for a salesperson who was my first contact at any of the Ourisman dealerships, I gave her an opportunity to sell me a car that was available for a great TrueCar price at the Rockville location. That was my mistake; I should have trusted my instincts and simply gone to Rockville. The car was available, per the public-facing website, but was showing as sold on Ourismans internal database. Instead of picking up the phone and confirming that it was available, Laurel staff told me it was sold, despite the fact that Id just been offered a test drive by Rockville, and despite the fact that the website showed it as available.Well, the next day, that car really did sell (which was no surprise, given the fantastic TrueCar price). Rather than apologize, I received no replies from the Laurel salesperson to my text messages of yesterday, and then, when I sent a reminder that my texts had gone unanswered, the Laurel staff offered to sell me a substantially identical unit for over $3,000 more than the TrueCar price of the car at Rockville. No, thank you! I didnt just fall off the bagel truck!Im negotiating with another dealership that is exhibiting respect for me.

Branden was the best. He was kind, patient, and honest every step of the way. I couldnt have asked for a better experience. I would happily recommend him to anyone looking for a car.

I took my car to the Ourisman VW dealership for service today due to error on dashboard Transmission in emergency mode. The service representative listened throughly and took my car for service which completed within 4 hours. Also, received a note listing what other service need to be done. I would like to say the service that I received was good with 5 star rating.

Had an amazing experience with Ourisman Volkswagen of Laurel thanks to Erick Metzger! It was my first time purchasing a vehicle and he went above and beyond to make me feel comfortable, and find the perfect car. Will definitely be returning in the future .

My first time purchasing a Volkswagen and it was awesome. Paul Nguyen was such a great help during my purchase and made me feel right at home from the moment I walked in. He got me a great deal on the car of my dreams. Joe Rasulzad was just as helpful when it came over to finance. He made the whole process seamless and stress free. I will most definitely recommend this dealership to anyone who is considering buying a VW. Thanks again guys!

Best VW dealership in the state with the best salesman in the world, Erick Metzger. This is the 3rd car I have bought from Erick. The dealership is top notch in sales, and service.

5 out of 5!Great customer service, quality cars, and precision handling of all your needs!“Saurabh Paul” and the rest of the Ourisman Volkswagen of Laurel team we’re 100% dedicated to helping me leave with aquality and affordable car to help me and my family get around. I came in looking for a 12’ and left with a vehicle 5yrs newer and about 60,000miles less on the odometer.Without a doubt Ourisman Volkswagen of Laurel and Saurabh Paul have created a grand experience for me and my grandmother; aswell as a new home for us when it comes to purchasing another vehicle in the future! Thank you Ourisman! And special thanks to the very professional Saurabh for his “above and beyond” attitude as well as all the advice!I Highly recommended Dealership - 5/5!!!!!

Oil change was done. Staff pleasant.

My recent visit to the service department was worthy of zero stars! The service department lacks quality control and most of all clear communication with their customers. As a result of a small imperfection in my headliner my brand new car was dismantled. This is work that I did not authorize. At the end of this nightmare, my service ticket did not reflect the work that was done to my car. As a loyal customer of this dealership I feel like I should be compensated for this awful experience. I traded the car because I wasn’t confident that the car would be free of further service based on how they returned my car to me on the first service visit.

We had an pleasure working with our salesman Sean Johnson and Tyrone in finance. They made sure our purchase went smoothly.

Good customer service! Special thanks to Michael for making my experience great again!