I was turned away even know I had an appointment. I arrived a few minutes before my appointment and started to check in. Upon, checking in I told the advisor that I just needed an oil change for the day and he stated that they close at 3 pm. He started checking the information on my vehicle and he mentioned that I didnt need an oil change, just tire rotation. I told him that my light was on for an oil change. He proceeded to tell me that it was just going to be me, and him waiting since I was the last appointment. He insisted that I didnt need oil change just tire rotation, so we can be out by 3:pm. Needless to say, I cancel everything and walked away. This was my first time visiting this location and the experience make me feel like I was unwelcome. I will take my business somewhere else.

I went to Sheehy of Laurel on August 24, 2021 and looked at a used 2015 Lexus NX200T. The salesman was very helpful at the time, however I brought my own mechanic while looking at used cars which he had noticed was leaking from the water pump, had an oil pan leak and had visible gear oil under the car frame. When asking for an inspection of this vehicle they delayed my questions and in turn sold the car this weekend. As someone who wanted to make a cash purchase I’m utterly disappointed in the lack of response of the sheehy staff who is clearly more focused of selling any quality of vehicle rather than answering questions from a seasoned buyer. Good luck if you purchased that vehicle, but I would not recommend using this dealer for a used car purchase.Photos of under the vehicle below

Bought a 2021 Toyota Rav4 Hybrid recommended by Dong and Kevin. Had an amazing experience with these two! Made me feel comfortable with my big girl purchase and met every goal we were looking for in a car. Walked out with the best purchase I could think of. When you go to Sheehy please request Dong and Kevin, they were amazing!

In May, I became the proud owner of a Mazda 2016 car.I want to express my deep gratitude to the Sheehy Toyota of Laurel car dealership team and, in particular, to the Chijioke IMO sales representative for quality service, attention, responsibility and approach! Its was a pleasure to work with you. I am ready to recommend you.I wish good luck, prosperity to your showroom and more sales, and thank you very much ...🙏🙏🙏🙏 🙏🙏🤩🤩🤩🤩🤩🤩

Great staff. I spoke to Yasir who took the time and listened, found exactly what I wanted and needed. Would highly recommend them.

Normally I give 5 stars, but Im giving 4 for this review simply because what usually takes no more than an hour and fifteen minutes for servicing my vehicle, took a little over 3 hours. Now maybe because I usually schedule my maintenance right when they open, and this appointment was scheduled for 9am, that perhaps that was the reason for the long wait. Make no mistake, the staff here continues to provide outstanding customer service, but this go round was a bit disappointing (perhaps Im a bit spoiled after 7 years of getting in and out at a decent time). I will continue to have my vehicle serviced at Sheehy Toyota of Laurel, until the wheels fall off, but this recent experience caught me off guard a bit.

Friendly and nice waiting area, quick service, my first visit to laurel, I will return possibly considering a new Toyota after that visit

I went to purchase a RAV4 here today but they didn’t have it in stock, which is fine because he told us he could get it shipped here from the Annapolis location. We told him we could just go to Annapolis and get it there since we didn’t want to wait 4 days for it to be delivered here (we needed to test drive it as well). So at this point, he asks his manager to call and see if the Annapolis location has the car in stock…so we sit there for 30 minutes waiting. It’s available! So we try to leave but…not only was he complete unprofessional with his tone saying “WOOOWWWWW, I helped you and you’re going to go somewhere else?” And “C’mon guys, I have a 10 month old son”. Every time we tried to apologize for going to the Annapolis location, he continued to guilt trip us into buying through him. We get to the Annapolis location and guess what, THEY NEVER CALLED HERE AND THE VEHICLE WE WANTED WASNT EVEN IN STOCK. Don’t buy at this Laurel location. Go to Annapolis, and ask for Neal. We bought our new RAV4 at the used car dealership without the hassle, guilt tripping, or the sob stories.Oh, your employee’s name who needs more training and salesmanship is Tyshawn. Poor management and poor salesmanship all around.

Quick service, very friendly, very organized and well-designed layout and flow.

Great.dealer. great sales team. Eager to help

Awesome service ordered my part in less than a day!

This outfit is a complete Circus gone wildTOO bad its not Carmax Toyota anymore!

Good very good

These guys are thieves.

These people are straight up thieves. I went in to get repairs on an airbag recall, and not only are the service people so rude and unprofessional, and not only did it take them hours to get back to me after my car was actually ready, but they told me I needed $500 worth of repairs on my car right then and there, that were super urgent, including new brakes, leaking oil, etc. Lo and behold, I said no, went to another repair shop, asked them to change my oil and change the rear brakes and they were like why? They are completely fine. Also your oil is not leaking. I bet this facility wasnt even planning on actually changing my brakes, they would have just stolen my $$. AVOID AT ALL COSTS and definitely do not believe anything they say.

Expensive! Long wait!

Exentente

So helpful

Great waiting area and comfortable.

Very friendly I recommend it and good prices on vehicles.