Also convenient location.. staff very polite.. BUT ALWAYS SHORT STAFFED..!! OR STAFF MEMBER DOING INVENTORY ON THE FLOORS WHILE CUSTOMERS WAIT IN LINE.. IN - LINE ..leaving the other one or two to deal with the line of customers.. I think, get the line down and out, then go back to doing inventory duties...PS: JUST READ ANOTHER REVIEW DATED 7 MONTHS AGO..HAD SAME ISSUES AS NOTED IN MY PRESENT REVIEW NOTES.. SAID U WOULD FIX IT... STILL NOT FIXED 7 MONTHS LATER...what is the excuse NOW????????!!!????

My experience at this advance auto was very good excellent customer service

Good place to get parts for your car.

I love Advance Auto overall, since they have a huge selection and very reasonable prices. The very common sales online make online ordering for pickup in store a great option for me. However, the service at this particular location is always quite slow whenever I shop here. Even when not terribly busy, the lines move very slowly. And unlike at other locations and other businesses (like PB’s), even when only coming in to pickup an online order, you have to wait through the entire line with customers shopping in store since they use the online pickup register for normal in-store orders as well. I’m not sure if it is supposed to operate this way, but it definitely convinces me to shop at other locations. Not always the nicest staff here either. I would definitely recommend visiting another location when possible, but at least you will get everything you came for when shopping here!

Great job New battery in and out

I had to wait for 30 minutes, I asked for battery test. Nobody helped me. Terrible customer service, awful service.

Deaver was extremely helpful and proficient. He installed my wiper blades even though they were quite busy.

Poor service management. Long wait.

Very helpful and polite service from all employees.

Mr.Smith Barber studio....mr.smith is the Supreme barber who is no joke when he cuts your hair....he has been cutting my hair for 10 years...awesome job done every time I sit in his chair....RAY BRUNSON

Went to pick up a package and customer service was unnecessarily rude and lacked any customer service. Even tried to argue with me that my package wasn’t there WITHOUT attempting to look. Do better.

Customer service was bad. The associate was very aggressive physically and verbally when I complains about delays in the services provided. When it was may time of service, he did help get the right item for me but instead, send me to look for it on my own and did wait to serve me but had me go back of the line when I was able to get the items in just 2 minutes. When I complains, that was the time he became very aggressive and refused to serve me and send me out of the store.

Good service

Pleasant experience buying a great quality wrench here the other day.

Great convince

Quick and friendly customer serviceItems well stocked

Very good service

Excellent professional service.

The place for auto parts

The people who helped me were friendly and answered all of my questions. They recommended a product for me they believed would help me. Great customer service.

The young employee was very helpful, friendly and professional. I think his name is Eric. The staff is typically very helpful and I appreciate it!

Helpful Associates

Great price on window washer fluid. Never had a bad experience there. Only problem is that big SUV like mine is tight parking small spaces.

Terrible customer service dirty store.

Great service thank you

Very fast service for pickup of order that I had placed online.

Great service

Auto part store. You need it they got it.

Stood at counter waiting on young boy who was on phone, he got off phone went to get part came back and started typing on computer. Another lady walked by did not acknowledge me. Phone rang again where he answered. Then asked what I needed. Only wanted to know what battery was needed for key fob, he told me to open it myself with my hands cause he had nothing to open it with. Of course I couldnt do had to leave and go to Auto Zone... terrible customer service

Found the wipers that I needed quickly & the employee installed it for no charge. Thats a good deal.

Good thing is you can always order online and pick it up from store in 30 minutes. Expect to wait longer for check out though. They never have enough people for check out counters. I have been there dozens of times. It always is the same problem.

First off, I would give them negative stars if that was possible. I went in and gave them my car make and model, etc. They looked up the make and model on their computer and told me which light bulbs to buy. I tried to install them and they didnt fit. I tried to return them the next day and they wouldnt let me. I didnt know someone working there was capable of being that stupid. But yeah, if youre looking for a place to rip you off or sell you the wrong thing then make you pay for it because they messed up, you definitely found it. Advanced Auto parts: where the autism levels are high and the service is garbage.

Helpful staff, well spoken, clean, decent prices.

Helpful staff. Disappointed they wouldnt match their own online stores pricing. Wound up buying online with my phone while I was standing in the store. (At the suggestion from the staff. So, clearly a big-wig decision well above their influence.)

Sometimes a bit slow but generally very helpful, knowledgeable staff.

I went in there to purchase windshield wiper blades. After I purchased it with my debit card, the screen read APPROVED, but the stores computer had crashed and the cashier wouldnt let me leave with the product I PAID for. The cashier could not get the system back up and said they were done for the night. I called my bank and this transaction wont be able to be refunded for at least another 3 days. Advanced Auto Parts robbed me and I will never shop there again!!!It has been refunded mysteriously...nvm

Best during off peak hours. But who really knows when that is. Good selection but online purchase is really the way to go. In store pick up.

Very nice people got me in and out quickly. She made sure I got coupon of 25% of email.

Deaven was helpful and fast. I got the parts I went there for.

Very rude and unprofessional here in the laurel md 20705 shopping center, is a Spanish guy who works there answering the phone and does not understand English so he hangs up on people then will not answer the phone again for long periods of tim . Smh please help advance auto parts this is very annoying

Absolutely terrible they advertise battery installation but didnt want to install my battery nor did they know what they had in stock

Excellent customer service. Staffs were willing to go the extra mile to help.

Unopened headlight bulbs are NOT eligible for return (with receipt, less than 7 days after purchase)?! And I didnt even pick out the wrong bulbs. Because there is no book to cross reference for year, make and model when selecting headlights, the cashier selected the low beams headlight bulbs for me after looking it up in the computer. NEVER going back to this store. RUDE employees, selling the WRONG parts and hiding behind a B.S. return policy so they can move stock off the floor, regardless of whether its what you actually need, and they KNOW you cant return or exchange the part. SLIMY business practices.

Friendly and knowledgeable staff... Great customer service!

With the new remodeling of the store here recently everything went to hell in a hand basket. You have to wait in the parts lookup line just to purchase a light bulb that you got off the shelf. Takes for every to be able to pay for something. Several employees there but most seem to be just milling around. Once you are finally waited on they are polite and usually have the part you need.

This is about the worst of all their stores.they answer the phone unprofessional,like a hoodrat.then either they forget you on hold or simply hang up on you.cut you off while talking and put you on an indefinite hold.ive used new Carrollton,landover, woodlawn and north ave stores and this is the worst.HOW HARD IS BEEN PROFESSIONAL FOR 8HRS WHILE BEEN PAID.this is about my 5th time calling with the same result.Fellows check out new Carrollton.way better

Good people. They really helped me with my battery. They tested it, charged it and tested it again. They even helped me install the new one

It was good

It is very shame of advance auto parts to have an employee like (E)to work in this store.i never seen someone like this guy to treat advance auto parts customers.he is very rode and has very bad attitude.please choose your employees or you guys will go down the hill.

Slow and nonchalant

Pleases if you have a free service dont complaint to you dont want do it.

Customer service. The guy who served me was rude and getting angry because I said l wanted some thing cheaper. He was telling theres nothing cheap and everyday prices are going and so theres nothing cheap in the store. He was saying other things which I did not pay attention to.

Great customer service, that I have received here

They gave me the wrong parts and bad advice. The man that helped me didnt even seem to care that much about my problem. I hate writing bad reviews which is why I had mercy and put 2 stars.

All your Auto needs

Terrible customer service. They tell you they don’t have OBD reader. Claimed they only do battery checks. Don’t waste your time at this store.

Great service

Almost every parts that you need for your automobile repair is here.

I placed an online order to pick up in store four hours in advance, 8 items. It took them a half an hour to get the one guy that was in the store ahead of me and they did not have my order pulled but had 3 guys in the store. Whats more is the cashier couldnt tell the difference between two quarts of oil and the two gallons of oil that was on the order. To add to the major inconveniences the brand new headlights I purchased that was just an upgrade blow out in 2 days. Plus the new transmission fiter/seal kit wont stop leaking no matter how many times I re-torque them and following the manufacturer instructions of not using silicone or adhesive for said gasket. Now I am going to have to purchase another 2 gallons of fluid and waist another few hundred dollars of services on a vehicle that would have only been done once if the parts from this place would at least last more then 2 days. Not worth the discount for online purchases thats for sure.

Really good services and special adviser available

Staff willing to help you find what you need.

Nice auto parts store. Discount on purchasing online

Have to wait 20-30 min to dispose old oil

Great staff, prompt service

READ ME, ONLY IF I COULD GIVE 0 STARS One week ago i visited this AAP for a axle socket and a 1/2 drive torque wrench from there rental program... the hispanic lady in front claimed she couldnt look up a axle socket size and instead reffered me to the tool aisle and said does any of these look like the one you need?...uhh if i knew what size i needed i wouldnt be asking yall too look it up! Then i asked her for a 1/2 in drive torque wrench and she told me we dont loan wrenches uhh seriously!? MIND-BLOWN So as i explained to her the tools function, she looked even more puzzled so she called upon i guess a manager tall, skinny AA male with glasses and dreads well as i waited roughly 15 mins for him because obviously his phone call/ txt msgs were more important than his paying customer, i had no choice but to call the AZ down road so they could look up the correct socket, which they did... at AAP the lady looked at me and asked me so did they tell you the right size? Yup they sure did! Size 32mm ooh we dont carry that one but you can buy one, use and return it if you want she said JESUS M-FING CHRIST yall have got to be kidding me! If i wanted to buy it then I wouldve bought a complete set and been on my merry F-ING way instead of wasting my precious time and daylight here... this is why its called a LOANER PROGRAM!!... so 15 mins later the manager comes out, he didnt bother coming to help me he forgot because he was to busy lolly-gagging on his phone the whole time... so i had to call him out, I asked him if I could rent a 1/2 in drive torque wrench, and he said no we dont carry it uuum for real? GTFOH!! AAP doesnt rent or carry one of the most essential tools in the automotive industry... I have worked in auto tech and in autoparts sales management and customer service for over 10+ yrs, I have never come across this kind of situation before regardless of how helpful they think they are! If AAP str management and corporate offices would actually stop hiring these DUMBASS TOOLS AND RATCHETS off of the streets and actually hire some decent somewhat knowledgeable people who actually know a thing or 2 about autoparts, tech and TOOLS and who would be willing to devote time to theyre customers with better than minimum wage pay because Corporate America wants to cut corners then Advanced Auto Parts bad reputation would start to go away and they might see an increase in sales and retain customers loyalty -_- ... i will most defintely not come back to this APP again.sorry i gave yall a chance unfortunately for me i cant seem to find an OReilly autoparts in MD there inventory and customer service is truly on point... ooh well, come on napa plz dont let me down, yall are the top quality aftermarket autoparts retailers! Right?

Love the service! They really know ther parts, lol.

Like most aaps in this area no one is knowledgeable and the counter usually has a long line because the employees are so slow.

Nice and friendly. Was out in less than 5minutes

GO TO AUTOZONE I REPEAT GO TO AUTOZONE!The first thing is the associate was on the phone the entire time. Even when dealing with me. I could hear his entire conversation. He was talking about sexual things which made me feel very uncomfortable. I have worked for many jobs I believe the customer comes first. I did not feel that at advanced auto parts. He also had an attitude with me as well, I just wanted to get out of there so bad. He needs to be let go or trained properly. I will not be shopping at advanced auto parts anymore. So my advice to everyone else, just go to the Autozone down the street, they actually know what they are doing and have much better service in my opinion.

Closes at 9 but doors lock at 8:30 I guess

Everytime...EVERY DAMN TIME I COME I REGRET IT. If your time is very important to you, then do not go here. The employees are always slow, understaffed, do not care or all the above. It will be a 15 min wait regardless or why you came. Checking out is 15 mins! Getting prices is 15mins! Or even just dropping off a battery to charge are all a ridiculous amount of time to be helped! Go else where

Very good service

Really pathetic customer service . Felt humiliated while talking to the guy with glasses, who was not willing to work with my concerns . Would buy my Car battery somewhere else . Would not recommend it .

Helpful, friendly and service was exceptionally.

Great service, very helpful.

The staff is rude and unprofessional.

Only one clerk on Sunday morning. Rediculously long wait.

Pick up car battery brace components.

Slow staff but they usually have what you need

Staff is very helpful

They had a tool in stock no one else had

Keep going to this place to save on money and parts

Lines are always long, staff is rude go to the one on FT mead road (198)

For all your Motor parts

They probably have what you need.

Love it

10 customers in line and one register open. I took my money and business elsewhere.

Do it yourself and save

Is a normal parts store

Friendly atmosphere

Good prices

Great specials

The service there sucks..

Helpful staff

Associates are slow and not helpful

Fine

Rude management

Good

Shopping

Carlos very attentive !!