David provided exceptional customer service! We spent hours with him looking at appliances and never did we feel rushed or like we were burdening him. We were looking for a suite of kitchen appliances and he was able to help us put a matching set together in addition to providing details about the specs of each appliances. He is definitely very knowledgeable. He also made us aware of every discount and rebate available to our purchase. The other salesmen seemed nice but I definitely recommend speaking with David for you appliance shopping! And definitely go to this outlet store before buying from any other retailer. Other prices dont compare.

Sean was very helpful. He helped me figure out which of the fridges on the floor at Bray & Scarff outlet met my requirements. Once I decided which make and model I wanted he helped me identify fridges that were in other areas of the store. He was very patient and had a good sense of humor, too. I would be happy to work with him again.This is the fourth time I have gone shopping for kitchen appliances at Bray & Scarff because even though the appliances are not made locally, this is a local organization, so more of my money stays in my neighborhood than with a national chain. They also seem to feature GE appliances which are made in the US, keeping some of my money in my larger neighborhood. I have always been happy with my purchases and their delivery.

After looking at all the big box stores for months for a refrigerator, I went to Bray and Scarff. I was immediately greeted by Salesperson, David. He showed me my options because I needed a specific size. He allowed me to make my decision without any pressure. Upon purchasing my appliance, David explained the delivery process, removal of old refrigerator and my warranty options. I will definitely be back for all my future appliance needs.

Bray and Scarf is an excellent company and has exceptional personnel. I’ve bought all my appliances from them.Nicole St Aubin, Customer Service Rep at the Laurel location, is an excellent example. She was so helpful in helping me with a complicated issue.

Nicole Aubin, a customer service rep, was the first person to help me without an excuse. She did not initially know the info I needed but asked if she could call me back. She did promptly and gave me the info I was trying to get from the purchase store (unsuccessfully) and an earlier call to request help ( also unsuccessfully). A professional and a person of her word, A good hire and the kind of person we seek to build the very best team.

Definitely recommend looking at the Bray and Scarff outlet store before making any large appliance purchase. David was excellent to work with - friendly, responsive, and followed up with any questions or concerns. He made sure our Speed Queen washer and dryer was delivered and working as soon as possible. Would certainly shop at the Laurel store again and am very happy with the performance and efficiency of the Speed Queens, which was purchased $400-$500 less than the retail cost per unit.

Convenient and local service. Made the purchase over the phone. David the sales person texted photos of the appliance and we made the purchase immediately.

Do not buy the service plan. The service staff have not repaired my dishwasher, and they are rude and unprofessional. I have bought from Bray and Scarff for many years, and the sales staff are knowledgeable and helpful. No problems with the delivery and installation; they are timely and efficient. The repairman at my house did not even examine the machine, one person on the phone couldnt find my service contract, another one said I was overreacting when I asked for more information. Waste of time and money. If you buy from them, hire your own repair.

David Bryan, at the Bray & Scarff Outlet Center, is knowledgeable, attentive to detail, and responsive to your concerns. He conducted on-the-spot research to find the best appliances for my needs, and to locate showrooms where I can see models before purchase--in the case where items were not in the outlet center. I highly recommend David Bryan become your Bray & Scarff representative.

Here’s what I loved- the delivery team really worked hard to get my refrigerator into my house. They were polite and genial considering they got there close to 8pm at night. And although they didn’t rest for a second, it took them upwards of 45 minutes before they were done. I was incredibly remorse as I’d raced to the house to let them in. I was not contacted in the timeframe I requested in order to make the stop to get them a tip.Here’s what was not great- as is known with Bray and Scarff, you will pay way more for your appliance then if you purchased from a big box store like Lowe’s. We were in a pinch so we opted to pay more. What I didn’t realize was that I would not receive the exemplary service I am used to receiving when I purchase at those big box stores. If you remember the small appliance stores of the 80’s- far too expensive appliances, and a slightly greasy salesperson trying to persuade you to buy all the extras- that’s Bray and Scarff. They seem to use a very draconian business model. So I shouldn’t have been surprised when I was told I would not be given a timeframe for delivery. The timeframe became anything from 8 am to 8 at night. And I was not those poor over-worked guys’ last stop for the evening at 9pm. It became clear to me those two were overloaded and overbooked. I have no idea whether they are properly compensated. I paid $50 for delivery. I would have paid more and waited another few days for those guys to be paid more and for me to receive my fridge before the moon was high in the sky. I hope I am never similarly situated to have to buy from Bray and Scarff again.

We purchased a GE refrigerator in 2005/6 from Bray and Scarff. I called to schedule service and found out that they do not directly service appliances that are purchased from them after 10 years. Rather disappointing to learn of that when we needed to have our refrigerator serviced. I am not sure if other companies have similar policies but it pays to always read the fine print. Not sure if this has to do with OEM parts being available but they did schedule me with GE for service.

Like most of us, I was looking for a deal when I needed a new dishwasher. Having spent time in the big box stores looking for a dishwasher I grew frustrated. I went to the B&S outlet in Laurel and found everything that I needed and more. John D. went above and beyond and found us one that was perfect and within budget! We were so happy we also walked out with a Washer and Dryer. The big box stores didn’t have anything in stock and couldn’t promise a delivery date. 4 days later I had everything delivered and set up in the house.The delivery guys Shane and Enron were super! The went the extra mile and really took care in the delivery. My expectations were exceeded from the moment I walked in the store till delivery. I have friends that ordered stuff from the other Orange and Blue stores back in December and they still don’t have it delivered. Thanks John D for helping us out! If you ever need anything he’s the man to see!

They were friendly, detailed and quick. The pricing was amazing. We couldn’t have asked for a nicer sales rep either! David, thank you so much for making our experience a great one!

David shared his product knowledge very well. He discussed in detail the features, benefits and specifications of the appliances we purchased. I asked that he be patient with us because we had a lot of questions and he did exactly that. David was pleasant and helpful; he had no qualms with assisting us professionally as we were first time customers at this store. He made us feel confident about our product purchase. Many thanks, David for your time and assistance.

3 weeks later, our refrigerator issue is still not fixed and, despite a service rep offering to help make sure I could get someone to arrive before 6 pm, I was again offered only an appointment with the same service tech who shows up after 6. Ive tried contacting anyone at Bray and Scarff who can help and have gotten nowhere beyond being offered an appointment in 10 days, which is crazy when we have no working refrigerator. Ive purchased several appliances from Bray and Scarff and will never do so again and will warn others not to as well.I’m so sorry to update this review but my experience with the service from this company has been the worst I’ve ever experienced. Our refrigerator is still broken over a month later and no one will take any responsibility. To add insult to injury, no matter what day I request service, I’m given a window from 2-6 and the repair person shows up between 6 and 7, when I’m doing bedtime for my young kids. I’ve begged the company to have someone show up earlier each of the 5 times they have come out in the past 3 months and yet, tonight I got a call at 6 that someone will be there soon. Never again will I use bray and scarff and I warn anyone else to go somewhere else.

David Bryan was excellent in assisting me with my needs. I am doing a complete home renovation and his patience and knowledge help me at ease during this stressful process of renovation. I highly recommend him to assist you when you visit Bray & Scarff.

John was helpful and knowledgeable. We had a pleasant experience today.

I needed a washing machine and my cousin recommended Bray & Scarff. Im so happy I listened. Shed seen just what I was looking for in the store, called me and told me to speak to David. I called, he knew what I wanted, remembered their conversation and everything was set. I appreciate his professional helpfulness. That being said I am pleased to catch someone doing something right and acknowledge it to those who will follow up with praise or compensation.

Very professional and great service. Recommend highly.

We had spent 2 hours trying to find a washing machine that would fit in our laundry closet. The depth could be no more than 26 inches. 3 of us on separate computers struck out until my daughter found a Maytag that fit the dimensions. Being skeptical I tried confirming the depth. I had no luck until calling Bray and Scarff in Laurel. I spoke with Dave who was polite, knowledgeable, and very helpful. After explaining my dilemma, he said he would measure the washer and call me back. He called me back in 10 minutes and informed me the washer was what we were looking for. When we got there, he was again helpful, as well as his coworker. They took extra care to load it for us. What a great example of positive customer service.

I used the chat function to ask for assistance and David, the person I worked with was incredibly helpful and generous with his time. The ordering process was easy and efficient. I have worked with Brey and Scarff before and will do it again

After our 20 year old washer bit the dust, I was looking for a company that sells and installs the Speed Queen washer brand (this brand was recommended to us by our appliance repairman). After searching the internet and checking reviews, we purchased a Speed Queen washer online from Bray & Scarff. Their website made it so easy! The same day, we received a call from Ali who scheduled the delivery date. The day before the delivery was scheduled, we received a text, phone call and email with a delivery window and confirmation. The next day, Danillo called to let us know he was 20 minutes away (the very beginning of the delivery window!). Danillo and his assistant showed up promptly, didnt waste any time, had the old washer out and the new one hooked up in no time! They did an awesome job and we couldnt be happier! Thanks Bray & Scarff!

Had to replace my refrigerator in an emergency. Bart & Scarff recommended their outlet store since virtually no one had a unit I wanted. Jay WhetStone at the outlet store received my call. He was very helpful. Answered all my questions and found a suitable unit in stock, arranged ro reverse the hinges, and arranged the fastest shipping they could provide. Unit came a few days later and successfully installed. Happy camper.

My washer/dryer stopped working this week; and searching for new appliances during the pandemic has been discouraging to say the least. I stopped into Bray & Scarff on a whim after several failed searches at Lowes, Home Depot, Best Buy and Sears. B & S miraculously had a few models in stock that fit my selection needs. This is an outlet center; not a show room. The warehouse is very organized and it was easy to compare the models on the floor. My sales rep, Dave was particularly helpful. He talked me through the particulars of both options I was considering; and was able to offer great pricing. The one thing I wasn’t expecting is the $50 delivery fee. Most places have up front free delivery, but B & S offers a rebate instead. I thought this was odd; but not a deal breaker. Before stopping into B&S I had all but resigned to the idea that I may be waiting several months to get a replacement. delivery, installation and removal of my old washer and dryer. I will definitely use them as a resource the next time in the market for appliances!

AWFUL BUSINESS: I’ve contacted Bray & Scarff appliance repair numerous times over the past five (5) months. I was instructed to supply photographs of the damaged appliance, and I did so in May. I’ve received no response. I continue to contact Bray & Scarff, but the only response I get is “(m)y manager will call you.” It’s been five (5) months. As of the date of this posting I’ve received no communications from Bray & Scarff. I will never do business with this organization again.

Nicole Naubin in the service department helped me work through whether to repair or replace my broken wash machine. She was kind and patient in walking me through the pros and cons resulting in a new product purchase for Bray & Scarff. While she won’t get credit for the sale, she was the main reason for my purchase. Thanks for your help and professionalism.

Excellent repair! The Service Technician Bashir Azizi did an excellent job and was very polite and professional while repairing our dryer. He even vacuumed the machine and surrounding area. He wore a mask the entire time he was in our home and was careful to touch only what he had to for the repair. He also explained what he was doing before he did it. Would highly recommend this company and technician!@

Good selection & great customer service! If you need an appliance go talk to Dave. He will help you find what will work for your life and your budget. Great guy who made it a great experience!

David was very helpful. Great service.

Today we had a service call and the technician was OUTSTANDING. Edward Hinson is a most wonderful employee. When we explain the situation with the refrigerator, he knew exactly what the problem was and immediately went to work. He explained what was causing the problem and how he was going to fix it. When he moved the refrigerator, it was pretty dusty and dirty behind it and on his own he cleaned that all up...he did not have to do that. We watched Eddie work as he explained each step. Eddie also fixed a part on our dishwasher. Eddie has a most wonderful personality and is an asset to your organization. Typical of Bray & Scarf, great people both in your stores and servicing appliances. Kudos to Bray & Scarf for hiring the best people.

About six weeks ago we ordered a dishwasher from Bray and Scarff. Had it delivered on time. Wonderful. It never worked. Came for service, and had to order parts. Parts never showed up. We ordered another dishwasher from elsewhere. Bray and Scarff picked up the never working dishwasher a week ago. Still havent seen our refund. My husband called today- he always calls, and is promised a call back from Bray and Scarffwhich never ever comes. Today he was speaking with a person named John who is apparently the store manager. He offered to check with accounting and call back. My husband said that he has been promised calls back before and that it never happens. The STORE MANAGER then proceeded to interrupt my incredibly mild mannered husband and say IF YOU WANT TO COME DOWN HERE AND PUNCH ME IN THE FACE GO RIGHT AHEAD. My husband tried to diffuse the situation and was again interrupted and said I am managing five phone lines and he picked up this one and am taking the time to try and help you and I dont like being threatened. My husband again tried diffusing the situation and he was told he would receive a call back. When he did in fact receive a call back he was told that magically the refund had just been initiated. My husband tried to forge an opening for discussion with this incredibly inappropriate store manager by saying Listen, I meant no offense earlier and I hope that you didnt mean any offense either. The manager said Your situation is resolved and hung up. When you look for who to contact about customer service issues online you for SOME reason cannot find anyone. So here we are. Do NOT use Bray and Scarff..

Geo and crew did a efficient no worries removal and installation of dryer.

Shane and Enon were on time and super efficient. In and out in half an hour.

Went to the outlet store to look at Electric ranges. Honestly I wasnt expecting to find anything but I found a range I had been looking at online and it was in good shape. They had a couple different choices that I was considering, including one that was much more expensive than the one I saw online. The sales rep Dave was very helpful.

My dishwasher unexpectedly died this week and with two kids at home we needed a unit that gets the job done and we needed it fast! David happened to answer the phone when I called to inquire about dishwashers, prices and installation. He searched inventory for me, found exactly what I was looking for and called me back promptly. I called 4 or 5 other sellers and was underwhelmed by those experiences. David won my business because he was personable and genuinely interested in making sure I was happy. Thanks so much David!

Great experience with Bray & Scarff. I was under a time constraint to get a new appliance due to work being done on my house and they worked with me to expedite delivery. Meka and Edox delivered and communicated timing throughout - everyone was great.

David was awesome. I sent a message from the website and he texted me back. Set up a sane day apt. They had a great selection of pretty much everything. Checkout was smooth and easy and my dishwasher is being delivered and installed in 2 days! Highly recommend

Freezers are in demand, so I was so happy when I called Bray and Scarff and within an hour, I received a call from David that he had one available. The whole process was so easy. Everything was done on line. Delivery was scheduled and went very smoothly. The delivery men followed COVID-19 rules. My thanks to David for making this purchase so easy.

David was great! Hecc be was knowledgeable and not pushy. We certainly appreciated his understand and taking time to thoroughly answer all of questions.

Through a stroke of luck, Bray & Scarff Outlet had the size refrigerator we needed. More luck was having David assist with the transaction. He was pleasant, knowledgeable about specs and inventory on hand, and made the process seamless. Third time in 18 months we’ve purchased from Bray & Scarff. Thanks so much, David!

I always choose Bray & Scarff to supply and service my home appliances, there are great bargains on high-quality appliances at their Laurel Outlet store. Even during pandemic situation, they were so helpful. David provided great options, I never had to leave my home, everything was convenient and I can’t wait for my new Maytag dryer! Thanks David, and as always thanks Bray & Scarff!

David was a great sales person. Instead of keeping me on hold, he went to the warehouse to check stock on the range we wanted. He called me back to confirm that they had it in stock. The whole process was speedy and easy. Thank you!

Professional, courteous, knowledgeable. What more can you ask? A great appliance shopping experience...knows and understands the inventory, installation vagaries, and solutions. Will recommend to all my friends.

Bray and Scarff offered me the best prices for my appliances and the earliest delivery date for my refrigerator. David was very helpful, courteous & patient.

From the moment I called Bray & Scarf to find out about the refrigerator i want, David started helping me and showed his super customer service atteibute. He gave valuable information about the refrigerator they have in stocks, he also let me knkw that I can get the refrigerator that I wanted. He followed up with me as soon as the model that I wanted became available. Today, I went in to make the purchase. I am in the service industry and do appreciate good customer service when I get it.I look forward to referring my clients to him.

David Byran is very attentive, helpful and knowledgeable. I am impressed with his attention to detail. David provided exceptional customer service!

Excellent Sales Person - Ron Hutchison, extremely customer sensitive

We had an incredible repair experience with Bray and Scarff Service technician Behailu Gashaw for our washer and dryer. He was professional, knowledgeable and very friendly. He diagnosed the issues right away and made us feel like truly valued customers. This type of amazing customer service is why we will be return customers!

Today, November 5, 2020 Hamid Sedeeghi came to repair my Kitchenaid refrigerator and he was an excellent repair specialists. He needs to order a fan and I would like the same repairman to come back. He was extremely knowledgeable.

David is awesome! Despite his responsibilities with his pre-scheduled, in-person customers, we were able to select our microwave, complete the transaction and confirm delivery/installation via texts and a phone call in minutes!

David was very knowledgeable and personable. Took the additional time to look up all the details we requested and helped us understand background for each item. Thanks for making our buying experience pleasant.

Used text message service to shops. It was awesome. I was looking for cheap scratch and dent fridge/freezer for garage but due to their great prices I was able to get a new unopened one for what I expected to spend on scratch and dent.

From time of purchase to installation, the worst experience I have ever had in dealing with an appliance store. I had to ask for a receipt after my purchase three (3) times before it was finally emailed to me. I had to also ask three (3) times for the rebate form to be emailed. Things only got worst from there. The delivery truck driver ran over my lawn, destroying my driveway lights and in ground sprinkler head, not to mention the destruction to my lawn he caused. The installation was a night mare of an event. The driver of the truck also did the install and his attitude was awful. He was upset over my comments about the destruction he caused and was rude to my wife and I. He failed to properly install the wall unit and would not replace the side molding pieces, stating they did not fit. I installed them myself after he left. When I contacted the Annapolis store, they referred me to the delivery company they used, Pro Home Installs, advising they would have to fix the damage. Never received an apology or any other assistance. Later that night I tried to complete the rebate form I was sent only to be told my purchase did not qualify, even though the instructions on the form in addition to the sales person stating my purchase did. I would not recommend anyone doing business with this company. They should be responsible from point of purchase to installation, and they obviously do not care about you after they get your money.

Great service at the outlet store! I was able to use their video-call service to see the fridge I wanted to buy live. I was shown the cosmetic damage each model I was interested in and got a quote within 20 min for the model I chose. This is my third purchase from the outlet store and will def recommend those store for anyone looking for appliances

I was able to make an appointment to view what was in stock and get all my questions answered. Then I went home to research my options and when I had decided I was able to purchase over the phone. This is my second purchase from this location.

David Bryan was the salesman who helped us. He was so helpful, in fact, that even though we only planned on looking we ended up buying a refrigerator and an oven? Thanks, David

I was very pleased with the service. David was honestly respectful and very helpful. I would recommend Bray and Scarff Outlet as a first source for appliances.

I had a great experience with David at Bray and Scarffs outlet. They had the chest freezer I wanted but it was dented. David described it well, answered my questions, and texted me photos to consider. He held it for the afternoon so I could come pick it up. He even helped me get it in the minivan.

Salesman was polite, helpful and attentive. The product, a Whirlpool refrigerator has been a different experience. The unit was missing a storage shelf and air filter. The ice maker does not work. I’m currently waiting for repair and replacement

Great customer service. Appointment due to Covid. David was very patient and answered ALLL my questions. 😁

We have purchased appliances from Bray and Scarff for over two decades.We recently spoke to David at the Outlet center and he answered all our questions and arranged to have exactly what we wanted, delivered the same week!Great service!

When I remodeled my kitchen many years ago, I went to the Bray and Scarff Outlet Center in Laurel, MD looking for a new refrigerator and found one that fit perfectly in my new kitchen at a great price. When it stopped working recently, I went back to see what was available. I was impressed with John DAmicos knowledge and patience. He gave me information on various brands, options, colors and features, without any pressure. I ended up buying one on the floor, which wasnt the finish I wanted, but after John took the time to check the price of one in the color I wanted, I couldnt justify the extra cost. Now thats its in my kitchen, Im very happy with it. Once again, the perfect fit at the right price! I highly recommend visiting the Bray and Scarff Outlet Center when shopping for new appliances - and ask for John!

Excellent products and service. David from the Laurel store was very responsive and helpful with finding the best solution for my appliance needs. Highly recommend Bray & Scarff and David!

5 stars for the ordering of 2 appliances from David, but transaction is still in progress as appliances are not expected until December. Hope the whole process will be a 5 star experience!

Went to the Outlet store very skeptical but had a wonderful salesman in David and he helped us make the perfect choice in a dishwasher.

Shopping around for a new gas range for my parents was stressful because so many places were out of stock due to covid. I was able to work with Robert to get a range delivered to them despite the shaky supply chain. It was a quick and painless purchase and delivery.

Weve had an on going problem with a freezer door seal on our SubZero refrigerator. Hamid Sedeeghi, the service technician, replaced the seal but we still had the same problem. He recommended replacing the entire door and returned to perform the job which corrected our problem. He was very courteous and professional in his duties and we highly recommend his services.

Passed a lot of places that sell appliances to get to Bray & Scarff in Laurel. But it was well worth it. The staff was much more than salesmen. All questions answered, guidance offered, smooth transaction and delivery. Top shelf transaction best recommendation.

Called to purchase appliances and David worked with me in between his walk in customers. Excellent service greatly appreciate it 👍

David was very helpful in accommodating our need for a quick turnaround for our order. We have purchased multiple appliances from the Outlet over the years and have always had an excellent experiences and top notch customer service.

Service technician Glenn S was terrific! He was proactive in recommending that the washer door lock assembly be replaced--the issue I was having was probably going to lead to more service calls unless it was replaced--and he took care of ordering the part and installing it when it arrived. He gave me a call when he was en route, which I appreciated. Thanks, Glenn!

My microwave died unexpectedly. I contacted the Laurel location. Spoke to a wonderful man who was extremely knowledgeable, courteous and within minutes, I purchased a new one that was on sale ! Terrell delivered and installed it today. He was AMAZING ! He installed it by himself in a very short time. He was careful to protect my stove. He cleaned up the work area, set the time on it, and even tested the microwave before he left. He was also knowledgeable, professional, courteous, and friendly. This is my first experience with this company and it won’t be my last. I’m extremely pleased. Both men are assets to your company.

David was very knowledgeable about the products Bray & Scarff sells and provided excellent service. Highly recommend Bray & Scarff

Great experience with David today! He got me out of quite a jam by finding and arranging the delivery/installation of a washing machine the Next day! Thanks David you are awesome!!

Called Dave before I went to the store to determine if they have the refrigerator I wanted. He texted me pics of the two choices. I told him I was on my way. He explained everything about my choice and gave good service throughout the transaction. I recommend asking for Dave when you call and visit. Great Service.

Very friendly customer service. Made shopping easy and quick.

Was in the market to replace my electric cook top. I visited the Bray and Scarf outlet in Laurel where John DAmico greeted me and was able to help me select a replacement product. I was especially pleased when there were technical issues and the support I needed was immediately available. Also thanks to installation expert Richard for in the field solution to drawer fit issue.

Davids customer service is top notch. He called me back when he said he would to make sure that everything was in order and to my satisfaction

David stepped in fill in for another rep that was too busy to keep our appointment. He was extremely polite and very helpful and professional. I will recommend David to my friends and family..

My kitchen re-modeler suggested we try the Bray and Scarff outlet because their prices were reasonable. When we went shopping on 11/29/2019 (Black Friday) we were quite pleased when we found a Bosch dishwasher there that we agreed to purchase. The salesman was very patient and seemed knowledgeable so we decided to purchase an oven and a microwave from him as well. We set up delivery 2 weeks before we wanted the appliances delivered on 12/31/2019. We decided to call 12/30/2019 the day before to get an idea of the delivery time. We were told between 2pm and 6pm the next day. Soon after we received a call telling us that our new oven was being held up by the manufacturer for a quality control issue. I heard my husband ask why we weren’t told of this before. Bray and scarf offered us a replacement oven that was inferior to the one we ordered but we’d have to pay a higher price because the prices had increased from the month before. We received another call from Bray and Scarff soon after letting us know they couldn’t find the dishwasher that we paid for and was physically in the store the day we were there. We were told the salesman who sold us the appliances was coming in on his day off to look for it. When they couldn’t find the dishwasher we were offered: 1. a replacement that was inferior to the one we ordered however Bray and Scarff neglected to tell us it was ADA complaint. This would not have fit the space we allotted for a normal size dishwasher. (my husband found this out when he went in to look at it) or 2. they would substitute a new dishwasher which was again inferior to the one we ordered at cost for which we would have to pay an additional $200.00 more than what we paid on 11/29/2019. I am quite surprised at the poor customer service in offering inferior replacements. I wrote 3 emails to: the company, the outlet manager and the salesman expressing my dissatisfaction with their customer service and have yet to receive a reply or apology. They weren’t too happy with us when we asked them to refund our money because what they were offering us was an unacceptable solution. At one point I asked my husband why they are being so unpleasant when it wasn’t our fault.” So now we are once again appliance shopping, missing out on Black Friday specials because Bray and Scarff failed to notify us that two of our appliances would not be delivered and are not providing acceptable solutions. When a company fails to provide, offering inferior replacements at higher prices is extremely poor customer service!Follow up on 1/22/20: I sent my email and contact info as requested the day after Bray & Scarffresponded to my review. Two weeks later and the company has not contacted me. At this point they have proved themselves to have no customer service and I really want nothing more to do with them.

David B was very accommodating and honest with the assessment of each part of our virtual multi appliance purchase.

Had a service call for our dishwasher, Glenn S responded and was polite and courteous. He was very knowledgeable and methodically diagnosed our problem and made the repair. Hats off to you Glenn and many thanks !!!

Great appliance store.

Dave was very helpful and called me to let me know he had the unit we wanted

Appliance purchases are a big deal. You dont want to make a mistake. I worked with David Bryan at the outlet center. He was wonderful. He listened to my needs and desires, and got me the best pricing available. Hopefully, I will not be purchasing appliances again, anytime soon, but, when you can be sure that I will seek out David for all my future appliance needs.

Great prices

Excellent diagnostic service of my JennAir dishwasher by B&S service technician Terry Palmer. He was prompt, quiet and very clean. He did his work while part of the kitchen was actually in use. This technician was all around outstanding. It was a pleasure doing business with Bray and Scarff.

Very knowledgeable with the product and very helpful to me!

Tatiana made the problems go away. I could not get copies of my warranty contracts from the underwriter, Centricity. After dealing for over an hour with a surly young man, I contacted Bray and Scarff customer service and Tatiana answered my call. She understood my concerns and worked to figure out a way to get me copies of the contracts. She was concerned that as a customer I was not happy. In a short time I had all the contract copies I needed. Could not have asked for better customer service. Tatiana is the consummate professional, with a good sense of humor. Thank you.

Responsive and great customer service. This is my second purchase with Bray and Scarff. Even in quarantine- the representative anticipated my questions and provided answers even before I got to ask them.

Dave took the best care of me in liking for a fridge and microwave. Very knowledgeable and great service!

David Bryan went above and beyond to help us replace our refrigerator. We will send more customers there because of him. Very professional. He should be the “Employee of the Month.” He is a sincere professional. Unusual these days.

If you want a step up from the home centers, this is the place. Picked out a really nice walnut solid wood vanity and porcelin sink for my new bath, along with very elegant elongated bowl toilet.Wife loves the new look and I kept the cost down by doing the install myself. I hate cheap composite cabinets and this cabinet fits the bill perfectly. A real piece of art. The sink is too, just amazing and blends into the bath nicely. I got the faucets here too.The sales staff, very knowledgeable and friendly. If youre looking for nice quality then you find what youre looking for.

David was able to answer all my washer/dryer questions and made the purchasing process easy.

Wonderful, knowledgeable, fast service that tailors to your needs, not sales goals or up sells.

I was very impressed by not only the knowledge of the manager, John DAmico had about refrigerators, but also his patience with me in finding one that would suit our household. I had come in an hour before closing, and he kindly waited on me, answering questions and helping me weigh out the differences. When I was almost ready to making a decision, it was closing time and he allowed me enough time to make my choice. I would definitely recommend this store for anyone looking to find good appliances, with great deals.

David made the process of ordering a new dishwasher an easy one. I look forward to delivery and installation of a quality replacement to my current dishwasher.

Tatiana was wonderful and very helpful. Thank you so much for providing such exceptional customer service.

The salesman Mr. Bryan provided expertise and was very knowledgeable on all the appliances.He was able to help us make a selection of 5 to renovate my father’s kitchen (refrigerator, oven, garbage disposal, microwave, and dishwasher).

David at the Laurel store went above and beyond to find us a suitable fridge when ours finally gave up the ghost. Even went into the warehouse to put eyes on it and make sure we could get prompt delivery.