Waited 5 hours or longer to have coolant drained and refilled, only to realize it was done incorrectly. Had to return vehicle to be re-serviced, which took hours again and am hoping it’s done correct the second time. Do not recommend servicing any vehicle at this place, was my first and last time.

Our experience was great! Nick helped us find the perfect car and the purchasing process was very smooth. Everything was explained in detail and we felt in great hands. Special thanks to Nick, Chris, as well as Elsa.

Horrible service, questioning why that is. Took my daughters pot Cruiser there for a diagnostic test....waited almost 2 hours. Never got it, something to do with their wifi being down. Rescheduled for the next day. Recieved a call at the time of the appr stating wifi still down, sorry. I was at a different dealer when that call came across. Glad I had decided to try somewhere else.

Im very disappointed. My husband brought my Fiat 500x up there for a last piece of recall work, and when I scheduled the appointment I told the service counter what all I wanted looked at and that Id also like an oil change. My husband brought the car in while I was at work they didnt even know what he was there for, not one thing he was there for. He had to tell them everything that I requested done and they didnt even do it. No oil change, no update to the navigation system, didnt tighten the headlight they originally repositioned for me that is loose, made the windshield wipers and fluid flow worse than it already was when I asked them to look at them, and the full paperwork that was shown to my husband that they talked about was never given to him. Honestly Im at a loss. Anyone know of a better place I can take my fiat to?

Taking into consideration that waiting for parts seemed like it took forever...my service experience today was awesome! When I arrived at the dealership, I asked to see the parts they ordered for my Renegade. Being a bit skeptical since it took about 3 weeks for one of the parts to arrive I wanted to assure myself the parts were correct. The service team was happy to let me inspect the parts, and they then got the keys for the shop team to do the work. An Uber ride was set up to take me to work. And to take me back to the dealership once they notified me the parts were installed! Thanks again for taking care of my Renegade.

My wife has a 2020 Jeep Wrangler with the 2.0 engine. We recently received a safety recall notice that there is a danger of a fuel line connection leaking and the vehicle could catch fire. I called Viva to schedule an appointment to get the recall work completed. I had to leave a message with an operator who said they would call me back. Several hours later I hadn’t been called back so I called again. Once again, had to leave a message with an operator who told me it would most likely be the next day before I was called back. The next day came and went, no call. As a reminder, this is to get work done for a safety recall due to the possibility of a fuel leak in the engine compartment and fire danger. This dealership is pathetic!!

Great service and welcoming customer interaction overall! Easy to book an appointment over the phone, very easy check in process at the Service department. They offered alternate transportation as soon as i dropped my vehicle, which I didnt need but the gesture was definitely welcomed. Had a recall done in my Jeep Wrangler and they took care of it within a couple hours. A very well done job, the worked performed was satisfactory and done in a timely manner with the utmost care.Thank you for the great experience, 5 🌟 well deserved 👏.

The worst nightmare dealership experience.Called and told the sales woman exactly what I want. She was like rude shallow and non customer friendly from the start the sales rep name is gisela. Please avoid doing any business with this woman.Called her on her day off for a purchase order to buy a 55 thousand dollar truck. She insisted to call me rude for calling her on her day off even thought she never disclosed that. She proceeded to Scream at me and my finance loan officer on the phone . Made me put 1000 dollars to hold to car for two days and it’s been a week I still haven’t gotten the money back and I can’t reach no one at this dealership AVOID AT ALL COST.

Outstanding service from start to finish. Nicole the service advisor even kept me up to date on my vehicle via text. They addressed all my questions, concerns and offered options based on the age of my vehicle. I am very happy with the entire experience.

This was a good experience. No hassles, I was well taken of and the sales associate (Shelly) was knowledgeable and answered all my questions.

Nicole at Viva was very attentive and professional, got me in and out just as we agreed. I had a friend pick up the car, I am out of town, so I cant really speak to the work product. Thanks Viva and Nicole

Took my vehicle for a check engine light. And check up for a out of town trip. We were told problem was fixed and everything else checked out well.Same day... theres a antifreeze leak. We ask them to fix it because we didnt have that problem before. Took pictures of the leak.. we were told it was probably from another car 🤨. When we literary saw it leaking from our vehicle!Thankfully the assistant manager was understanding and helpful.Downside: they dont do test drive on vehicles cuz then they would have noticed the leak in the first place. They call you a liar instead of willing to check the problem.Advice: take video of problem since pictures are not enough proof for themTalk directly to manager or assistant manager. He was very understanding and willing to help.Gave 3 stars only because the assistant manager was kind and understanding, the problem was fixed even though they didnt admit their mistake the person called it a courtesy (if they werent in a hurry to fix the vehicle they wouldnt have missed the leak and therefore; I wouldnt be calling them back).

Tony and the service team are best. They always take great care of my jeep. They are helpful in explaining everything to me and never making me feel rushed when doing so. They are very knowledgeable and professional.

Best Customer Service in town! We showed up late, on a dang Sunday of all days, the Staff stayed an hour and a half after closing, calling and battling on our behalf to get us Into a Car THAT day! We got a great rate for first time buyer, and We really APPRECIATE all the staff, especially the Upper Management. Thank you for making Us matter. We love our car.GUARANTEE THAT WE WILL BE BACK.-Bakers-

Needed a new truck. Sales person was friendly and understanding. They listened to what I wanted and what I did not want. They made the process easy and made me feel valued.

The worst dealer Ive ever worked with, especially when it comes to customer service. Absolute highway robbery for payment plans. They tried telling us we were gonna have to pay $840 a month for a base trim Druango for 72 months, with a trade in. Were talking a total of $60.5k, on a vehicle whos sticker price is $32k Long story short, find another dealer.

It is amazing how I call about a truck online. I call in and talk to sales to get a final price as I am going through my bank for financing. I receive a call back with the price, get the paperwork started with the bank, and ask them to move the truck up to Las Cruces from El Paso. The sales staff said they would get it done. When I message them to get the ETA for the truck I get a call back saying it was sold 2 weeks ago. Thank you for a thorough waste of time. I will never look at the stock that ANY Viva dealership has. I would not waste my time dealing with liars.

Tony is awesome! I was leery of doing an electronic update on my Jeep. Tony was very helpful with this. As well, we had a recall visit to Tony. The Service Department added an All Points Inspection that we did not expect.. Highly recommend VIVA!!!

Sales person Luciano knew his stuff. Great experience with him buying my vehicle.

I got charged $398 just for an oil change and a simple diagnostic on my daughters 2017 Dodge Challenger. Took 2 days to get the oil/ filter change done. Will NEVER GO THERE AGAIN!!! 👎👎

Great experience at Viva Dodge in Las Cruces!To those looking at dealerships to visit, I recommend this one! The staff of individuals who helped me were really nice and helpful to answer the questions I had. I had spoken with Luciano, the car salesman and did a great job into getting my deal with the best rates matched; Issac Cole, the financial finalizer, who explained everything perfectly and had explained just why it took a little longer than usual for the paperwork finishing, which was understandable and had no problem with. Lastly Brandon, who helped with getting the temporary title & went over a few features of the car.10/10 experience!

I bought two vehicles here. They price their vehicles good, but they have the worst customer service that I have ever experienced. Go somewhere else that knows how to treat a paying customer.

Came in to get measurements for a vehicle and made it clear I was not purchasing. Though the salesman did show me around, he ended up taking photos of my car and my Win even though I repeatedly said I wasnt buying today. 1/10 for customer service and listening skills. 3/10 for lot selection. 0/10 for showing me a car filled with trash and sticky surfaces

Great customer service. Fast approval process. They even delivered my vehicle to me. Thanks Elsa Jean

Had a great experience here! Matt Rosales from the parts department helped me out a lot and made ordering a new driver mirror a breeze. Very helpful and was just awesome overall !

Parts recall. Straight to point no beatin around bush

I bring my 2016 Jeep Grand Cherokee to the Jeep Las Cruces location since moving back in 2018. I would like to say service rep, Nicole, kept me continually updated on my vehicle status while being serviced. She is cheery, helpful and energetic. Thank you Nicole. I will bring my vehicle for a fall service.

I took the car for an under warranty repair. Elsa Jean was very welcoming and took care of matters quickly and explained things well. Thanks!

I had a good experience here at Viva Chrysler Dodge. from the sales man Nick to the financial manager Chris. They answered all my questions they were very polite and patient. i really appreciate their work.

Tony was awesome and worked hard to ensure our warranty provider was on top of things.

Let me save you some grief and money, find a good local shop and skip these yahoos

Staff is really profesional, great experience shopping there ask for Brandon Broadason he is the star in sales they all are good dealership

Always great people. Willing to accommodate even when theyre backed up.

I took my Jeep Rubicon to get serviced at Viva Dodge in Las Cruces, NM and it was a pleasant experience from A to Z.I was called multiple times with updates, and was called when everything was completed.Also, Tony was awesome to deal with and super polite, event the girl that called me on the phone.Overall a super experience....A+, and I would recommend to family and friends.Last thing...MOPAR or NO CAR!!

Towing our travel trailer from San Antonio TX to Tacoma WA and the check engine light came on on our 2500 Ram. We were able to make an appointment and get serviced the same day. Nicole and Tony were super friendly and helpful, even letting us park the trailer in the back of the employee lot while they worked on the truck. We were 1.5 hours late to our appointment (had to make frequent stops to prevent the truck from overheating) and they still helped get us in and out quickly. Without them, we would have been stranded for several days!

Had a great experience of a Dodge Nick was very helpful. The whole experience was seamless. I would definitely recommend it to anybody.

Great service and my service advisor Justin kept me informed of everything being done.

Took my truck to get serviced friendly staff,Nicole helped me out with all the things I needed and answered all my questions thank you

We had fun, picked out a car, and drove it home! How could it any better?

Brandon and the whole crew were great to work with. Smooth buying experience. Will shop for my next vehicle at Viva!

Went here looking to possibly get into another vehicle. The salesman Nick here was a good guy to talk to and there was no real pressure here. Been to many dealerships and found my experience here to be a positive one.

Great service, great selection, and wonderful sales team.

I bought a used Wrangler. They let me test drive it A LOT, answered my questions and really worked with me on payments. I didn’t feel pressured or like things were “skeezy and sleazy” if you know what I mean. While I was sad to see my old car go, I’m very happy with my new one.

Tony (asst. service manager) took great care of my truck and it’s service.

Spent a lot of time looking at cars that I didnt want. Waiting on financing that never materializedEnded up buying my new Jeep at Carvana.

This place is awesome. I was passing through and started having DEF issues the people here did a great job they knew I was traveling so they did everything they could to work me in an already booked schedule. The service writer Nicky was a life saver she worked her magic and got me in and out within 24 hrs. I will always think of them to the point of when I’m in the market for another truck they will definitely be in consideration. Very good people all the way around

So let me be honest! My wife dropped off her 2016 Chrysler 200 (S) due to issues with the A/C making sounds while running! My wife explained the issue to the service department. Now mind you she had told me she had to sign a paper, however good customer service would have went over the paperwork she signed with her to ensure she understood the diagnostic charges! They did not! It was dropped off at 2pm and no follow up call given even after we called them four times between 2pm and 5:30pm with no update! I had to go to the dealership the following day to give them the information of what was wrong with the car again and ask to be updated once they find the issue with the vehicle! So by 2pm the following day they told me it would cost 400 dollars for a blower motor and a cabin filter. I called a local shop with outstanding customer service and when I told them how much the dealership was charging me they laughed and said what the hell! When I went to pick up my wife car it took 20 minutes to get the paperwork and for them to bring me the vehicle! Viva Dodge I understand you are a dealership, but your customer service need lots of improvement! That diagnostic fee is Ridiculous 162 dollars just to tell me it’s the blower and cabin filter! It should be on a case by case bases!

I would give this place a 0 stars if I could We made an appointment on Saturday for 12 oclock on Sunday we live in Deming so its a 45 to an hour drive to Cruces we were in the market for a new vehicle We show up to our appointment time and the gates are closed and nobody is there very unprofessional to schedule an appointment and then not have anybody there when the appointment time comes when trying to contact them through their chats on their website all the robot said was to check the hours of operation which according to Google are 11 to 5 on Sunday My husband called them and left a message but our call was never returned if your gonna say youre open from 11 to 5 on a Sunday you need to be open from 11 to 5 Or at least change your hours of operation on your website and on Google so that people who have to drive 45 minutes to an hour dont waste a trip and waste gas wont be going back

Bought a car here. It was simple, fast, easy. For once it didnt take an entire day, finance was clear on what the payment was, what the interest was, what the total cost of the loan would be at end of term. Ran into paperwork issues since Im an out of state buyer and the support team helped fix it in under a day.

Nick Chavez was very considerate, proficient at finding what we want/needed. We called ahead and he got with us immediately upon arrival.

Went in for a cash for clunkers sale and was helped rite away but then was asked to set aside so he could take care of a retired law enforcement offiicer came in to purchase a vehicle so i waited 45 mins before got up and left. But the sales guy offered a water

Tony and Nicole always help me out when I take in my truck, always update me with progress on my vehicle. I would definitely recommend there service department.

WOW WHAT A GREAT PLACE....My wife and I were traveling and had a problem with a sensor in our 2018 Ram 3500 Dually, we had reservations to stay at a local RV resort in the area in a couple of days so I called and made an appointment to have it seen while we were there. I spoke to Toby the service manager and he was very nice. When we began our trip that day I noticed the sensor must have reset itself, I called and asked if instead could we get the fuel filters changed? Toby insisted that we still evaluate for a code issue and he would do a courtesy safety check on the vehicle. The next morning I was there at 7:45 and Toby checked me in and we talked about my RV trip, super nice guy. Then when it was done I noticed it had been washed, man was that a pleasant surprise and unexpected. The service I received and the kindness showed by Toby and his staff was above and beyond.Thanks again Toby.

Its open but currently has Construction going on in a part of the lot thats directly in front of the service department.

Great service for our Ram 2500 needing a control module. After part came in it was fixed same day.

Great service and very friendly people. I would highly recommend them for any body looking for a vehicle or service.

So let me start by saying that Julie at Viva Chrysler Dodge Jeep at Las Cruces has exceeded all my expectations. She is very professional, friendly and most importantly knowledgeable. She sold me a brand new 2019 Jeep cherokee and I am so in love with it. I told her the features that I needed for my new “mom mobile” and she provided me with everything and more. The store is also very clean and everyone is professional. They worked with me financially and I just referred my best friend to this store and they gave her an amazing deal! Don’t think twice about going here for your car needs.

Very nice crew. Very pleased with service. Thank you.

Stop in and see Matt for your parts and service... Outstanding customer service...

I took my car in for my 60,000 mile service and could not be happier with the service I received. Tony was professional in every aspect and took the time to go over everything in detail. He was sure to keep me informed throughout the day. Outstanding customer service!

Shout out to Jesus Roybal. As I went to Viva Dodge in Las Cruces my mother was getting a new vehicle. I can’t say this any more, it was one of the best Experiences that I’ve had at a dealership. Next time When I get a truck, I’m going to go to Jesus.Great ServiceVery Polite

Upon arrival and Mr. Jesus Roybal along with Viva Dodge managers and staff were very attentive to what I was looking for. I was able to walk out that same day with a truck that fit my daily needs and the best part was I was able to get a payment that fit my budget. All staff did a great job in making sure I was happy and comfortable at all times even with our COVID-19 situation. I highly recommend this dealership specially to all those who are looking for good deals on trucks! Excellent costumer experience. Will definitely come back here for my next purchase.

Great parts counter kind and professional

I’ve had problems at almost every dealership in towns service department. Almost every manager could care less about the real problems and just try to give me free stuff. Donnie at Viva dodge has been hands down the best service manager I’ve ever dealt with. He works with his technicians to fix all issues I’ve had with my 2017 Pacifica. Educated me about my vehicle so I understand what or why it does certain things, without his advise I would have paid thousand of dollars on unnecessary repairs. Thank you Donnie and his staff for all your help!!

Hands down best service in town. Dealing with Donnie Carr was a great experience. Very helpful, friendly, and knowledgeable. Will definitely go back in the future

I thought buying a car during the pendemic would be so stressful. However, Julie made me feel so comfortable by making accommodations so that I wasnt concerned about Covid-19. They delivered my new car to my home and were very professional and made feel at ease. I would recommend Julie to anyone I know that is in the market for a new car.

Awesome service; purchased vehicle from overseas, and they made the process so smooth. Thanks so much Julie and Dusty!!

We went into this dealership as looky loos and Brandon Broderson approached us with lots of helpful information and helped us buy our first brand new car! The service was amazing and very upfront!

Absolutely the worst dealership in las cruces terrible customer service and terrible mechanics!

Jesus Roybal help us pick out a car for our daughter that was about to get her license, we went over several possible options, we finally found an amazing 2020 Challenger for her! Thank you so much for making this a smoother and exciting process.

Do not take your vehicle to these guys for service. Horrible, Horrible experience. Scheduled service more than a week in advance and they did not have the fluid needed to complete the service.I provided some fluid and was told it would void my warranty.They ended up draining the fluid then used my fluid and said that it actually would not void my warranty after all.I was told when it changed ownership it had gotten better, but it is the same old song and dance, with a new name on the building.Do yourself a favor and go elsewhere.

I have never had such an easy and smooth vehicle purchasing experience! I highly recommend going to purchase with them. I live in El Paso, Texas and I do not regret making the 30 minute drive to purchase my truck with them! As soon as I arrived I was greeted, and helped by Guadalupe Gutierrez! She is an awesome salesman, she knows a lot about the vehicles and is not too pushy! I will definitely be going back to Viva of Las Cruces! Thank you to every one at the dealership and if you go to buy a vehicle, ask fo Gigi, you will not regret it!

BEST CAR BUYING EXPERIENCE EVER!!! Friendly faces, knowledgeable staff, and just down to earth people. I would definitely come back. Gotta love it when things just flow thanks to Jordan, Dusty, and Isaac! I highly recommend this place!!!

The good thing is they were honest about how they couldnt fix my truck. The bad thing is that it is a Dodge and they are a Dodge dealership. How does that make sense?

Viva Dodge has an excellent service advising team! Good customer service! Very happy with their work.

By far one of the worst experience I’ve ever had. They have very poor customer service, and poor communication. I do not recommend buying a car from here. I’ve had several problems that have not been resolved.

Viva Dodge!!! Great place, great help!! Jesus Roybal, got us in the vehicle we wanted at a great price!! I will deal here from now on!

Julie was great to work with and listened to exactly what I wanted and was comfortable with. We had a great buying experience with her and I love my new FIAT 124 Spider - would definitely recommend this dealership to others around.

Bought a truck. Been running on temp tags for over 2 months. No one returns my calls. Ive had to call over and over again and its the same story that they will call me back. They never do!!! I do not recommend buying a vehicle here if you ever want to own what you pay for. No registration and running on temp tags, this is a business use vehicle that costs me over $2000 a month plus the truck payment and I cant even use it!!!!!!

Very good experience finding the right car. Jesus Roybal was a great salesman and made sure that everything was perfect in regards to the car.

Don’t want to feel pressured into buying then this is your place! Buying a car can be a hassle and you should ALWAYS weigh your options and when I came here I was pleasantly surprised on how they understood what a big investment this is and helped make the process as painless as possible. Although I did not buy a vehicle here, the customer service was amazing! The finance manager and sales representative both took the time to make an educated decision. If you are looking for a new Dodge, Jeep, Ram or Fiat then I would make this your first stop!

They did what they said they would do in a timely manner. all interactions were professional.

Bought a 2015 Dodge Journey on 6/26/2020 and still havent gotten to bring it home. Previous owners dog chewed a seat belt and instead to ordering the part and replacing they it they waited for me to buy the vehicle to start what should have already been done. I was very open I needed a 7 seater after my Acadia was crashed and they gave me a Jeep Patriot as a loaner (seats 5). They said they would have it ready last Friday...still nada. Epic fail on my behalf for buying from this dealership. Never again and I wouldnt recommend them for service since apparently a seat belt takes beyond a week to replace.

Amazing place...the salesman are not pushy, not demanding and everyone...even finance... is super helpful

Very difficult to get in contact with anyone, dealership did not ever directly contact us about ANYTHING and we had to have three different people call nearly every day until we could reach someone. Took over a week to fix car despite being told it would be done tuesday, wednesday at the latest. We were then told it would be done Friday at 10:30am but again this was delayed until nearly 4pm. We were told by our tow truck driver that the part would be $15 and an easy fix but were charged $700+ for the broken part and to replace a wire that was having issues (the replacement of the wire I am grateful for though). Labor alone was $400! My boyfriend and I are full-time workers and were left without any updates and no car for over a week. Even the Uber they called for us to get home after our car was towed was given the wrong number AND address. Very upset with the service we received and do not reccomend this dealership.

Your Service team was most helpful. They were friendly from the time I dropped off my vehicle. I was told how long it would take to get my vehicle evaluated and it took that long. I was given the repair cost estimate and that’s what the final cost actually was. I was told how long the repairs would take and it took the time that I was told for the repairs. I was given a loaner to use while my vehicle was being repaired. My service advisor was Daniel Hernandez.

Bought the car with cash in November. 3 days before my temp tags expired I went into the office and they told me they would ship me either new temp tags or a plate. 15 days after my tags expired I complained on their website, and had some brief conversations with their customer service. Then I heard nothing for a month, so by that time my temp tags were expired for over a month. I contacted their customer service and he told me he only deals with Texas even though their shared website sent me to him. [After a month of silence]. During this time my insurance company contacted me and told me my insurance was invalid because the registration info the dealer provided to NM DMV was invalid. I confirmed that I had the correct numbers on my paperwork. I spent an afternoon in the DMV to explore options. Finally I had to go to the dealer again and get temporary plates. I was ready to return the car to them and sue. They promised me they would ship me plates. On the day the plates arrived, they, of their own volition, decided they would hand-deliver them. Even though they had my office address and the office was open, they made the excuse that they couldnt contact me via phone as why they didnt deliver. Absolute joke. Never do business with these people.

I honestly expected that going to the dealer was going to be expensive and difficult. BUT it was everything but that! My service representative was Roy and he was great! My vehicle was done exactly when they said it would be, the price was fair and they even did a safety inspection. The vehicle is 19 years old and I expected the up sale, but they said everything was good and did not try to talk me into anything I didnt need. I will be back!

Recently bought a Jeep Grand Cherokee. The whole team was awesome! Ask for Gigi though! She made the whole experience amazing. Would definitely recommend buying a vehicle from here!

Very courteous and friendly service people. Promptly aided in my request to program a new key for my Jeep. They went out of their way to ensure I was satisfied with the work performed. Unlike some dealers, they were very responsive to my need to have a second key for my new purchased used Jeep, which I bought from a different dealership. The people, both men and women, are highly professional. I enjoy bringing my vehicles to Lithia Dodge. Always helpful and informative.

We went car shopping and our sales person Julie was amazing she was friendly professional and was a blast to be around. Julie, Dusty and Isaac made our experience a positive experience. I would recommend car shopping with Viva.

Promt drop off for my vehicle repair hoping it gets the fix it needs

I took my vehicle to the El Paso store. I made an appointment and my tech was Alex. The service for my vehicle was fine. I got an oil change. The price was good, no complaints for the service. That is why the five star rating. The customer waiting area however, is clean enough but could use some some sprucing up. If you expect someone to sit in a room for 1-3 hours and stare at a loud TV with rabbit ears, balanced on an open storage closet, make it look more customer friendly.

Classic bait and switch tactics, even had internet manager Chuy hand off the phone to another guy Dusty, who hemmed and hawed about rebates, and this is the price I can do, 3k more than the LISTED PRICE on the internet. STAY AWAY

I had a vibration issue with my RAM 2500 and the team at Lithia went above and beyond to fix my issue. These guys are complete professionals. They treated me with respect and kept me informed every step of the way. They answered all my questions and provided additional information. Their technicians took the time to ensure my vehicle was safe and repaired properly for me and my family. Tony you and your team ROCK!!! I highly recommend Lithia Dodge for all your service needs.

It was the fastest car buying experience I have every had. We were in and out with a new car in less than 3 hours. We went in an hour and a half before closing time and were able to take the car home and come back in the morning to sign the paperwork. The service was awesome. I love my new car!1

I traveled 2000 miles to pick up a used 2013 Ford F150 upon arrival i was greeted with the salesman who escorted me to the closing manager. He was professional and fast. I was out of there in less than an hour on my way back to the East coast in my awesomely prepared used vehicle. Great dealership to do business with. Thank you Marlin and Ray from the sales team.

Got my clutch worked on once you get pasted all the automation i.e. answering machines and voicemail great customer service. low stars because of ease of trying to speak to a human

Awesome time with the Viva Dodge crew. Friendly and helpful staff. Definitely going back on my next vehicle purchase!

I have bought 6 vehicles from this dealership and they always give me tremendous service and good deals. My sales person Kaleb is always available to answer questions or get me anything I need. I highly recommend this place!