First time I was in this Ace but its definitely not my last. They have everything! Staff was friendly and very helpful. Also won a bet against my husband as he said there was no way they had a capacitor for the pool pump motor!! Thanks Ace!!
I had a great experience here. I dont give out 5 star reviews very often, but this Ace Hardware has everything I need. Great selection, well organized, very friendly and knowledgeable staff, and excellent prices. I will be coming back every time I need to do a DIY projects.
What a great place to get hardware. Everyone is super nice and very helpful. I explained to the gentleman what project i was doing and he took the time to show me exactly what i needed. At this point I wont go anywhere else. Thank you.
Ace Hardware had a great selection of Stihl products.Salesmen, Rain was very knowledgeable & helpful.Thx.
Always find what I need and super nice staff
Very friendly and helpful employees Awesome atmosphere
Ace is very helpful when I visited about three weeks ago. They helped me to diagnose which part of my hot water tank which needed fixing. Felt accomplished as I was enabled!
Working on a special watering system for my garden. They had everything I needed! The staff is VERY helpful, you dont have to wander around to find them if you have a question, they find you! Excellent service and reasonable prices.
Tried to have my camper propane tanks filled and the man refused to fill them. Said they didn’t have an “E” stamped on them, whatever that means. My tanks have the modern style triangle valve handle. He didn’t offer me a solution (a different tank or replacement), just simply wouldn’t fill it. I consider the lack of trying to solve a customers problem very poor customer service. Sad thing is, I went there because it is an ace and they are usually helpful stores; I wanted my wife to have a place to go when I wasn’t able to do it. So instead I’ll go back to the other place to have it filled. And I will research the rules on my on my own to figure out if the man was correct and I need to refurbish my tank or at least arm myself with the information in case I encounter another unwilling/unknowledgeable propane dealer.
Wonderful people to deal with. I had my vehicle key cut for a fraction of the price on what locksmiths charge. I wont even talk about dealers.
Wowzer! I needed 2 unusual small screws and Tony found them in a flash! He was super duper helpful and friendly! Ill definitely be back! These people know their stuff.
I needed help and I had an associate that helped me and was very very knowledgeable enjoyed my shopping
Excellent customer service Everytime!
Very helpful 👌Specially bryan
Staff was extremely nice and helpful! Very big selection of products and services. Would highly recommend and plan to use in future myself.
Great lil hardware store, great variety, and sometimes that piece that Homedepo doesnt.Staff is knowledgeable. As a local contractor this store has its place, and is worth the stop.
If you like old fashioned hardware stores, this one is for you! Many items that they have brought me back to my childhood! We found what we needed and will definitely be shopping there again. Shop local!!
They always have the answer and the right tool for the job. Polite and knowledgeable.
I have been a Home Improvement warehouse shopper my whole life, but after the first time I visited this store I was hooked.The moment I enter the store, there is an associate there to greet me and guide me through my project. They steer me toward the products that will give the best results and not the most expensive. I have probably saved over $500 just in my last 3 visits. I highly recommend that you give up the warehouse maze and support this store. They deserve your patronage.Regards, Lou - Google Local Guide.
Very helpful sales associates. Good advice for a future project. I drive by a big box store to go to my local Ace. Want to shop local to help out small business owners especially during the pandemic
Excellent excellent excellent people and service.They make replacement keys lowes and home depo cant make.
Awesome people. Happy go lucky additives.
Very helpful and informative staff. Old fashioned, neighborly atmosphere.
This looks like my hardware store back home. I love it. if it had solid oak floors that would Creek it would take you back in time. great staff
Got everything I needed Helpful friendly salespeople
Very helpful staff.
Very nice people there
They seem to have everything I need. Friendly, helpful staff too!
Friendly place Always have what I need
I came here for a Propane tank and fill. Just like that I was done and it was loaded in my van.
Dont expect any help or good customer service from this place! I needed a new inner tube for a stroller, so I phoned first. The guy on the phone said they had the inner tube and that he could give me instructions on how to install it, but wouldnt be able to do it for me. He said that if I did it at the store, he would fill it with air for me. I fully understood, it is a busy time right now, and I was grateful that he would just tell me what to do and then pump the air in once I had done it. When I arrived at the store 3 minutes later, a lady helped me, and she was rude and said that the guy would not be able to tell me how to do it or put air in it for me. She basically did not care that I needed help and acted like I was just an annoyance. I will not be back here and will not recommend this store to anyone.
This is the only hardware store in this area of Pinellas County in which I feel very at ease. Staff is very personally helpful, but not demeaning in any way nor are they pushy. In the huge hardware stores, staff is rarely around to help, or when they do they seem distracted. In addition, the stores themselves are so overwhelming by their sheer size.
Great hardware store with a large selection of items. Knowledgeable, helpful and friendly staff
They are great group of guys
Awesome supply/hardware shop. The staff here is great, very friendly and so helpful. Not to mention that they are incredibly knowledgeable about the products they deal with. Staff members are always quick and wanting to aid you, (the customer), in every way possible. Truly a wonderful place to be a customer.
Had what I ordered ready to go and didnt have time to call me. I beat them to the punch. A great Ace Hardware!
They r so very helpful
Ive been into this store numerous times and am always amazed at the high level of customer service! This doesnt just happen this is trained from the top down and Id challenge most businesses locally to try to match it! Brian set me up with what I needed today and this was only possible due to his machinist background. Thank you guys for being such an exemplary business here in Pinellas county!
They have Never failed to help me. And smiled doing it.
Not a fan that you guys close at 6pm. I would rather go here than a big box store, but its basically impossible with a normal job.
I like this place. Repairs on your equipment pricey.Been going to this store for 11 years and never gone past the 2nd isle.Store people are on you so fast, that I think you have to get permission to go past isle 2.Have no idea whats in the rest of this store. Most likely never will.
In the parking lot at 5:25. Get out of the truck to walk in and lady opens the door like shes waiting for me and yells were closed as she slams the door. They close at 6:00. If you want to close at 5:25, thats fine post it on the door. Home depot is another few blocks, just fo there. I thought Ace was a small store that cared but apparently they just care about going home.
This is a single story, no need for elevator... The store carries a remarkable amount of hardware considering its size. I go here before the big box stores because the service is the best. You wont buy the wrong part and have to take it back. They are REALLY helpful. They have just about anything you would need. Ive never been disappointed.
Dont go here for stihl parts. Only 1 person can look up the lady says and he is off ok Ill just drive another 20 miles thanks
Good service,good prices.have things Home Depote dosent
Absolutely rude and lousy customer service and they will not follow any Ada compliance
This ACE has the most honest group of people. Theyll straight up tell you if you dont need to buy something redundant & make sure you have the things you do need for projects. Plus the puppies are fabulous!
I have been in here a few times, and there is always multiple people willing to help you. And even better, everyone is nice to you there. I love how some places around here feel that they are entitled to give attitude to their customers, well this is not one of those places. It is not the largest or newest ace hardware, but they have everything you need, and treat all of their customers just how they should be treated.
Great service. Fair prices!!
This place has EXCEPTIONAL customer service! I was in here today with my mom and as soon as we walked in the door..we got noticed. Friendly..funny..charismatic knowledgable..and even the staff looked happy. Clean and organized.They dont let you wander around aimlessly looking for help. That is a BIG thing now a days.
I love Ace Hardware. You can find lots of odd items other places dont carry. People are knowledgable and friendly. If you need one screw you can buy it at Ace. Theyll bring in items on special order. Lots of great items.
Great Hardware! Yes they have real hardware unlike the big box stores that are more like appliance stores. Very good friendly service and they have the unusual stuff . Excellent source of stainless hardware at very good price. I enjoy going there.
This place is great, they actually have parts to fix things as opposed to expecting you to replace things. Ive gotten two pump capacitors here, one for a well pump and another for a pool pump.I had a capacitor go on a pool pump I got from the smiley face web store after 1 yr and 11mos. It was nice to know where to get one locally as opposed to waiting days for a replacement in the summer (which means a green pool). Staff was helpful.
Awesome place! Employees were really helpful. They had everything I needed and I want to go back when I have more time to look around.
Best little hardware store around. Lots of product knowledge. I avoid Home Depot when I can and go here because these people are much more knowledgeable. Highly Recommend.
Very helpful staffmade my projectBETTER
I love shipping here! Cant beat the customer service!
Very helpful and so much better than the big box stores! They have a good selection, reasonable prices, and most importantly, knowledgeable employees!
As soon as you walk in the door there ready to help you
Has everything you will need
NOTHING but the best experiences from this store! Ive purchased 5 Stihl products from then, and they all work great.Employees are very helpful and the owners go out of their way to make out a great shopping experience.If you need it, they got it, if they dont have it, theyll get it, if they cant get it, you dont need it. So forget it.
Best hardware store in town. Staff is friendly and very helpful. If I think they have what I need, I always go there first, before home depot, Lowes and Pinch a penny
Great service and selection. Brian was very helpful. This Ace location is a real hardware store plus
They stayed after closeingv time to assist me with my situation. Kept a smile and left a lasting impression. Good job guys!
Hands down the best customer service!
Great family owned hardware store, where the staff knows what they are talking about. Reminds me of my dads place, if you pissed him off hed tell you to get the f out and dont come back.. X )
They had many products that the huge box stores dont have. Support local businesses!
Went in for an advertised clearance item and it was marked full price. Was told if I could show the sale price in an advertisement or online it would be honored BUT once the manager got involved she refused to honor the clearance price. Told me theyd lose too much money and to buy it online.Online was out of stock/find in store only, once I selected her store it showed inventory for in store pick up. I added the other colors to my order ( I was buying Halloween lights), but mid add the inventory was suddenly not available and so was the first color now.Im convinced she went into her availability and made it not available as I was still standing outside to place my order.The lady manager was rude and Im sorry she felt keeping the few lights on clearance was such a big deal to keep selling at full price over losing a customer was her priority for customer service.
Quick friendly service
I called on the phone to see about getting a mower blade sharpened and buying another blade. Said cmon down. I came down about 2 hours later. Walked in the door, a fellow immediately walked up to me and said, You the fellow that called? Walked me over to the blade and rang me up. Place was mildly busy, too. Floored by such service in todays day and age. For that kind of service, I would pay extra and make the drive. WOW!
Great store people there are very helpful seems they have everything you need parking is good and they have muddy the very friendly gog
Very helpful! If you have a question, someone there has an answer! Best part... you can find someone to help!
Tampa Bay Pavers buys all of its Sthil Equipment here. These guys are the best of the best. Thank you for the years of great service.
Great place.. gear to saw repair.. have almost every thing you need
Great hardware store has a lot of things youll need that large store dont everyone there is very helpful also does repair of screen and pressure cleaner equipment and yard tool repair very happy with them
Nice little store, friendly service, but its a bit crowded up towards the front registers making it hard to get around even with just a few people at the checkout.
Very helpful did not have what I needed but told me what I could do to maybe fix my problem
This place has always been very much customer service oriented
I really like this ace. It has the feel of an old school hardware store... Not a home improvement store; a la Lowes & HD. They have a lot of obscure and hard to find items. I needed a 10mm tap with an odd thread pitch (So odd that I even had a hard time finding it online.), and they were the only local place that had it. (I didnt check Grainger though.)
Great store and always so helpful!!
Great place for homeowners ! Had a plumbing issue,spoke to Brain and he gave me 3 different ways to solve the problem.Their prices are less than the Orange guys or the Blue guys.Highly recommend this business!
I go to this Ace because I get great service and the prices are really good. The employees go out of their way to help you. Ive been there at least 20 times in the last 3 months. This is a family owned business (american), and they carry more stuff than most places. If you need it, they have it, or they can order it. If you need swimming pool stuff, they have it, and they beat everyones prices.
Great place! Yes, they can help you. Just do it.
I like that I can go in and tell them who my husband is, and they know Everything hes been looking at lately, so I always get my husband just what hes been wanting, he just cant figure out how I knew.... cuz these guys (and girl) are on top of things....
Everyone there is knowledgeable, friendly and always willing to help or answer questions
Very busy when I walked in. The staff was multitasking, working together and very friendly while they did it. Great experience.
Nice store. Good prices. And frndly stuff. I just bought Stihl chainsaw in there.
Love this place!! Always someone to help as soon as you walk in. Great price only the best product.
Great service and a wide selection of products
Great guys hard to find stuff they probably got it!!!
Always very helpful and extremely nice. Ive bought my lawn power equipment from them and household items.
Very pleasant and helpful any time I go in.
Great service, friendly staff! Ask for Jerry, he can even put vinyl windows on your RV and K100 in the tank to improve mileage!
Its a great store the people there are all very friendly and willing to help.
Always ready to help you with the right solution...great people!!
Great customer service and very knowledgeable about Stihl chainsaws.
Most helpful,polite,honest, knowledgeable, people you will ever meet.
Love this place nice staff