The visit was great, the young lady who attended us was very nice and helped us through the choosing process, gave me recommendations for frames and also helped us get a great deal on my regular glasses as well as tinted glasses.
Helpful, Fast and Professional service from all the Ladies in Laredo,TX.! Keep up the great work Ladies!!
Awesome service. One of pairs of glasses was ready in an hour.
Great place came in and received great service 10/10
Excellent service so friendly informative and fast!!! Always my eyeware to go place for my whole family!! And they work with all insurances!!
Great service and very kind staff !☺️
My visit today has been the best one by far. Olga helped me out today and was so helpful and patient with my trying on dozens of glasses (if you’re reading this, I’m so sorry i was so indecisive.) I did not feel rushed nor pressured to make a decision. The staff was very nice and kept their gloves and masks on at all times. They were following the proper precautions to disinfect glasses after every try on. Would definitely come again and recommend!
The staff its nice, friendly and most importantly professionals. They girls are always smiling and go the extra mile go provide customer service. They took less then 30 minutes to do my pair of glasses. I soltronly recommend this place.Keep up the great work!
Had me waiting there for a while and no one ever attended me. When i went in they asked me what they could help me with, which is nice. But after that they never attended me. When other people started coming in, one after another they attended them before me. After waiting for 30min. without being attended i just left. No well be right with you or anything. Let down since i had a good experience the first time i went, which is why i went again. Terrible. Wasted my time to be honest.
Took the kids to get their glasses before school starts as always eye Mart was fast and friendly.
Loved the Covid per cautions in place, excellent customer service, quick, and friendly service!!! Best past is that they accept our insurance and we get amazing products!!! Thank you!!!
The staff was friendly and professional! My glasses were done quick!
Ordered glasses for myself and my daughters at a very affordable price. Glasses are comfortable and did not take long to receive them. Staff super friendly.
Staff is very friendly they explain everything to you and if you have any questions they will answer every single one of your questions with no problem!! Dr will show you the back of you’re eye and explain what is his concern or just show you how it looks behind you’re eye I love it that he goes into great detail!! Will go again for sure and they are practicing social distance and face mask and they check your temperature when you walk in!! ❤️
Great Service, selection, and Customer service . It helps they are conveniently located adjacent to a accredited Eye Doctors office that accepted my Vision Insurance. Give Eye mart a try when u need a new pair of glasses or needing to replace an older set you wont regret it. Scott T.
Good service
Great customer service! Glasses were ready in less than 1hr, amazing! Recommend!👍
The service is slow (for the pandemic situation ) but the people is nice and the glasses are super good .
Good selection of frames. Other places have higher quality frames for sure. However the value for the money is hard to beat. Friendly knowledgeable staff makes your first time experience with getting eyeglasses a great one.
I love this place, the service and cleanliness they implemented is excellent,highly recommended and the glasses were ready in less than 5 minutes
Our experience there was awesome. There is a lady that works there named Olga and she was so helpful & told us about the promotions that they have. Oh my!!!! And the prices for 2 pair of glass was AWESOME because the back to school special.
Phenomenal service!! Had my glasses ready in one day! I will be telling all my blind family members about them!
The staff were friendly, quick and efficient. The frames are stylish and affordable. I was in and out within an hour!
Fast and easy transaction. Got my kids glasses in less than an hour. Highly recommended!
I went to pick up the glasses i had just bought. They told me i had to wait a very long line in order get them. I waited over an hour and still the line has not gone down. My glasses are literally on the counter but they won’t let me get them because i have to wait. I got a life to live.
Our family visited the Laredo location for the first time Thursday and was amazed on the fantastic customer service provided. I feel horrible that I didn’t get our salesperson’s name yet I think I overheard someone say her name is Paola. She was fantastic! Informative, courteous and prompt with her service. We highly recommend! She even made the insurance process so easy and understandable. And the another highlight our daughter’s glasses were ready early the next day! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Great service, friendly staff and amazing prizes and quality.
My husband picked up my new glasses on his way back from work. I tried them on and noticed there was some glue residue left on my glasses which got stuck to my hair and face. My husband was able to remove the glue with Goo Gone. Other than that minor inconvenience, my new glasses are great!
Everything went well. Service was great with the sales lady until I went back to pick up my eyeglasses. They were ready in less then an hour but the waiting to pick them up was to much.there shouldn’t be a need to sign up just to pick them up. I lost more time there then when I went to chose them. Needs better service to pick them up.
The representative with curly hair was really helpful. She was honest when she had no idea about details regarding the add ons they offer but eager to investigate. Overall good purchasing experience.
Customer service is very good. Just my glasses frame was damaged and they took long time to reorder the new frames. Over all everything else is very good.
All personal was very professional ! I highly recommend this place. And prices are fantastic.
It took a little long to be seen for it not being busy. The service was good and quick once we were attended to. The workers were very friendly
Im glad the sales associate was very patient with me about choosing the frames.There are so many styles, designs to choose from.She explained everything in every way in regards to options.Tried on at least 40 different styles of frames.
I was pleased with the service I received yesterday!!! I was helped by a pleasant young man. I got my glasses in less than an hour. Great customer service and I am truly satisfied!!! I recommend eye mart to anyone looking for emergency glasses!
Purchased glasses i was told they would be ready in one hour I was amazed because they were ready in 26 minutes that is great service thank you
The staff is very friendly and helpful.
Yesterday I went for the third time since my daughter started wearing glasses two years ago. Each time they have been courteous and efficient. Great customer service and fast turnaround time.
There was a much better selection than from what I remembered in years past. The price was great, the staff was very attentive and I had my glasses ready in less than 30 minutes!
Excellent Service one of the best...Staff very helpful and Express is just the right word. My sons glasses were ready in less than 30 minutes. Did his eye exam, order his glasses and out of there in an hour. No appointment needed and walk ins Welcome...
Not only did i get an awesome deal on 2 great pairs of glasses for under $40, but the lady that helped me yesterday was awesome... Will definitely be going back here from now on...
The prices for the glasses are very affordable. Paola was very helpful and assisted me while I looked for a pair of glasses. She also told me about store discounts on two or more pairs. I ended up getting two pairs for $100.00. The wait can be long, but its because the staff truly takes time to assist each customer with what they need. My glasses were ready in ten minutes. The wait for pick up was quite long, but it was worth the wait. I am happy with my new glasses, and I will get my next pair at Eyemart.
Mandy was an absolutely awesome! She explained and answered all my questions and was a delight to work with! Glasses 2 pair in 37 minutes! Would definitely highly recommend!!
My experience here was pretty good. I went right after getting an eye exam and was able to browse the frames without being disturbed and chose a pair that I liked. The lady that helped me was very helpful and answered any questions I had, and told me my glasses would be about an hour, so I decided to go and get something to eat real quick. About 15 minutes after I left the store I get a text that my glasses were ready so I go back and find that I needed to sign in and wait again to have my name called so that someone could give me my glasses, which I thought was pretty inconvenient. I had to wait another half an hour to step up to the counter and get my glasses, which took two minutes. So did everybody else too. People who were trying to just get in and out, who were picking up glasses, just trying to get a screw replaced, people who just came in for a question about insurance, all had to sign up and wait a very long time just so they could talk to someone for a couple of minutes and then leave. They should have someone tending to just those people so they can get on with their day and not have to spend so much time waiting in the store. Other than that everyone was nice and the store was pleasant.
Perfect love it !!!
I love it here. Great prices and they have what you need. And your glasses are done within an hour or less.
Costumer service is bad. They take for ever. The be assisting costumers that are 1 hour long they are 2 employees and a line waiting to get glasses fix. I don’t recommend.
The technicians are extremely knowledgeable and helpful. Fast efficient service with a great variety of frames.
Great place to buy your glasses. Awesome service 👍
The staff is friendly and courteous, however the location is very busy. Mamie was very professional and helpful. The prices are good and the glasses I bought were a good value. Plan on spending close to an hour including wait time and to complete your purchase. My glasses were ready a couple of hours later.
I love it here. Been coming here for years. I have never been let down by customer service and prices.
Awesome place, Miss Olga was courteous and attentive to my situation. Im not sure if she is the manager but I would definitely recommend her and this place. I love my new glasses and look!!!!
Giving a BIG Shout out to the Great Service it was given to me. Thank You . If you some Glasses stop by to get good service....... Thank You.....
Although their selection of eyewear is neat, their service not so much. The lady that attended me seemed annoyed the whole time. I felt uncomfortable asking any questions about anything. Thankfully I was able to score a nice pair of glasses and contacts for an amazing prize at another optical.
Great customer service and excellent products. Can’t go wrong. Definitely the best in Laredo.
Good customer service. The lady was nice and very helpful.
My daughter loved her new glasses!! Excellent prices and variety of styles and brands of eyeglasses. People are very friendly and take their time with customer. Thank you!!!
I’ve been to Eyemart since I was a child every year and you can’t beat there prices they have beautiful glasses and love the staff. Thankyou
I have been buying my prescription glasses at this store for the past 15 years, and I have always had a good experience, great customer service, my glasses are always right the first time and I can come back for adjustment at any time. I recommend this establishment!
Love my two pair of glasses. Rosie - great customer service!
Great customer service and friendly, I felt that I am a valued customer.
Everyone was extremely nice, and helpful! I had no problems whatsoever, and my first pair of glasses were ready in no time.
Love the service.
Had a great experience, fast service. Olga helped me pick my glasses, I got them within 30 minutes!!
Great service and done in less time then said ty
Amazing customer service, make sure to ask for Olga she’s great help and enjoyable to speak with. Great prices with a wide selection of fashionable lenses, my only suggestion would be to have a separate sign-up sheet/line for picking up lenses only, its unnecessary to have a customer waiting when it won’t take much time to help in comparison with others requireing further assistantce that might be ahead in the list. My shopping experience is worth the 2 hour drive I make every year for the last 4 years.
Great experience, great prices, and fast friendly service. The only thing that will keep there longer is the selection of styles for frames.
I went on 9/20/17. I was immidiately attended and was able to get both my sons their glasses in a hour after walking in. If I can save time I am happy so here I am. I totally recommend Eyemart if you want good glasswear without the waiting time. Frames also come with one year warranty which amazing since my kids are small and they break them very fast.
It was the most memorablel experience that Ive had since Ive been wearing eyeglasses. very professional staff and very courteous to our needs. I can assure you from now on Ill be getting my eyeglasses at this store. thank you staff.
Excellent Service and very Nice and Polite Staff.... Thank You for your service with my boys and my self .... Great One
Great eyeglasses place. Never disappointed. Provide quick and reliable service. Friendly and professional staff.
Paola gave excellent service, very patience and professional. Couldnt be happier with her service. Thank you so much Paola.
Really fast and quick the employees are really nice and I got my glasses within 2 hours ❤
They were polite and helpful in getting my glasses and quick service thanks for your service
My two pairs of glasses were made in less than 28 minutes!!! In and Out 👓 Thank You!
Excellent service!! Glasses ready in no time. Awesome brands. Everything you want when shopping for glasses.
They are very professional and service was fast, I really loved my second experience with them very nice people.
Rosa Ramirez .I really want to Thank you for going and extra mile and making a Differenc Rosa .You really take care of your customers....And I want Thank your team .Because my glasses were ready .On time.....Rosa Thank very much for your great customer service...Eyemart Express one ...Eyemart Express best of best in customer service. ..Thank you again for your hard ...and making a difference...👍👍👍
First time going to eyemart and it was the fastest service Ive ever experienced :) dr tran was genuine and the staff was great, on both office and optical. My glasses were at a reasonable price and I got them under 30 min! Thank you eyemart!!
Fast and easy. Had our glasses in 13 minutes.
Very good customer service every time I go employees treat you very well and they try to do there work as fast as they can I love it 👍👍👍👍
I Love the experience it was awsome I had my glasses less then an hour I totally recommend eye mart to every one
This place was awesome I got 2 pairs of glasses and they had them ready in a hour. Very good customer care.
Excelent service.ill recomment it.
Excellent services, and the price wasnt bad for the 3 pairs of glasses. Plus they took less than 40 min for the glasses to be ready
My eyeglass tech, Paula was amazingly helpful and went above and beyond her role to make sure I was completely satisfied.I wont go anywhere else now for my glasses/ sunglasses
Very good service I do my shopping there when I need new glasses every time.
I was amazed with the customer service, they were understanding, friendly courteous, and listened to my wants and needs . I highly recommend Eye Mart.
The best experience. fast and quick and super friendly
Friendly staff and they make sure u leave satisfied before leaving the store.
It was Great the people were nice and my glasses were ready the same day!
Excellent Service. knowledgeable associates and quick turn around for glasses..
A variety of glasses styles to choose from, great customer service and I also received my glasses within the hour. Thank you
Excellent service and patience provided by service rep, in helping my son choose his glasses!!
Great service no long hours waiting
Great service, was attended to fairly fast, and got my glasses in under an hour!
Got my Glasses in less than 2 hours !! Great Job
They were AWSOME I drove 3 1/2 hours just to see them my sister told me about them so I when to check them out n omg their attitude was awesome they friendly easy people to get a along with I dont mind driving 3 1/2 hours just to get my eyeglasses
Very reasonable prices & quick service as well 😊 glasses ready in 37mins instead of an hour I recommend this place 100%
Speedy customer service, Glasses were ready in less than half an hour!