Great, clean, fuel efficient, well equipped vehicles. Customer service exceeds any and all the competition, and Im speaking from years of experience.
Great Service and very helpful staff. Brand New clean trucks. Will rent here from now on great rates and AAA Discounts. 5 Stars all around!!!
Excellent Place. ALL went fantastic w/you guys. I appreciated communicating & Delivering the Truck/s that I did and working w/aLL of youUNIMARK TRUCK TRANSPORT
Most excellent service at a Penske by far. Really great crew.
Outstanding customer service skills sales and service
EXTREMELY RUDE! I have rented Penske trucks all over the country and I have never been treated with such rudeness as I was here, and Ive been a Penske customer since the late 90s and get treated wonderfully by my local rental center, but this time I was out of town needing to rent a truck.Spoiler alert, its the manager lady behind the counter who treated me and everyone around her poorly and they in turn treated customers with contempt. The guy preforming the walk around inspection wouldnt even let me see what he was marking or referencing until I told him I wouldnt sign off until I could see it. Fast forward to Saturday morning when I was returning the truck, and the unmanaged staff was great!!So good luck if you HAVE TO rent there, as this place is Jekyll and Hyde.
Truck was new and ran very well, ordered furniture pads, said they were out, not sure how that happened, placed truck order 2 weeks in advance.All in all great service
The Lakeland facility is pretty good, nice people good attitude, thumbs up
Great people and good service and good prices
Rates were reasonable for out of state move
The costumer service representative, Jennifer was on her game and very knowledgeable on her job! Thank you Jennifer!!
Jennifer was the best. Way better than the other options. Great job!
Pleasant drop off experience. The facilities were set up nice. Staff even recommended a dinner location. Definitely recommend renting from this company
Limited availability on rentals. 64 dollars per day for rental of a 12 foot truck without a ramp and a 150 dollar deposit. Plus the fuel efficiency seems suspect to me as well but refueling is better than paying them 8 dollars per gallon to do ot themselves. Wasnt pleased even though the service at the rental desk was courteous.
Penske at this location are amazing, from GREAT Customer Service and money savings on deals, also nice young man, Jose Lopez is quite helpful, in providing directions and customer courtesy.
Very helpful with my needs. Clean too!
Excellent. 10
Extremely helpful, very accommodating, Giovanni went above and beyond to make our move and rental experience as seemless as possible.
I went there to get my rental serviced it took an hour not bad I was impressed with the prompt service.
This Penske location is top notch for service. After going several weeks with a bad injector on my lease Freightliner and getting the run-around at several Penske locations across 6 states due to holiday schedules and skeleton crews, this location actually listened to my problem, cared about it and got me in and took care of it. They were also short-handed here, but still managed to fit me in.The technician that did the work, Blake, was one of the nicest Penske technicians Ive ever dealt with. Super professional and friendly, genuinely a nice guy. He kept me posted every step of the way and was super attentive to keeping my truck clean and making sure everything was done as it should be. The shop was spotlessly clean, the lounge was nice and restrooms and yard are clean and meticulously maintained. Everyone here has a great attitude towards customers.After several less than stellar experiences at other locations, Penske Lakeland FL restored my confidence in Penske service overall. A real credit to the management at this location.Couldnt possibly be more pleased and wish I was based closer to this location as it would be my number one choice for future service. Thanks for everything guys, its much appreciated!
Great staff! Very polite and informal.
The office was clean. The staff was professional and nice. A young man helped me reserve a truck and was very patient and helpful.
The lady at the front desk is always awesome!
Penske consistently going above and beyond, Heidi and Paula are awesome. Great business partners.
Much better than 2 years ago.
I got in put the d e s that I needed in the truck did the windshield and I was out of there in about less than 10 minutes really good
Well maintained plenty of trucks friendly people
Seems like a decent place to rent a truck when needed. Took a while to get service, but when we did the employees were helpful and friendly.
Very clean very fast very professional.
Unfortunately, Penske has proven to be completely unreliable while I have been helping friends move today. I would give no stars if it was possible. They had a reservation for 8:30am and wont be getting the truck until around 2:30pm. It has put them 5 hours behind which is a huge inconvenience for multiple people. This is ridiculous.
Entry/exit points has major potholes. Trees need trimming. Tradeport road is a single-lane roadway. Very busy and slow. Also umdrr major construction.
Great place to rent. Very good coustomer service
Quick easy service
These folks do their jobs and do them well. Great service, truck was perfect and a simple procedure to rent. I will rent from Penske again.
Great service! Quick diagnostic... accommodating
I always trusted peske, I called every other company and they were the cheapest of all. I drove for over 20 hrs from CT to FL havent had any problem at all .
Perfect. I loved it. Service was wonderful
Just come here for work, but is good place.
Not a great rental experience but not the most terrible.
Robert Ray second shift service manger is ahead of his time to be a 23 year old. He handles the stress better than most service mangers twice his age and shows perfection in professionalism. I have the utmost respect for this young gentleman and so does the employees that work for him....it shows the way they talk to him and pay attention to him when he speaks to them. He went way out of the way to help me get back on the road. These are the type of people we need for are future running Washington not corrupt politicians/ lawyers that suck the money and good clean life out of the working class. Robert solves problems....he doesnt create them. Hats off to his mom and dad!! Penseke or schools cant teach this, only mom, dad, teachers and his community that he grew up in. Penseke executives are so lucky to have someone of this caliber working for them. My suggestion to penseke is to take notes from this young man.....yall might learn something. Show a little more compassion to your customers and less about there wallets. My very first review and believe me, I didnt go overboard at all about Robert. I hope he is happy and successful in whatever he does in the present time and future. Your parents were definitely blessed.I apologize to the rest of the crew at this location for not including them in my first review!! This penseke location is by far the best one in the country that I have been to. Wash bay, mechanics and 1st shift service manger are top shelf. Pleasant people to be around. I cant say anything about the rental salesman because my issue was with electronic log device system that my company is using which is a nightmare for me already. The only two things I dont like about this place is the 1920s style tractor seats in the drivers lounge and no Wi-Fi. You would think the money, buying power and money they averaged per year off of each vehicle small to large penseke could make our stay a little more comfortable since we are the ones that make Roger and the board so wealthy. I bet there rear ends arent sitting on a old tractor seat. Alot of money causes problems if a few people have it. They want more more more. When is enough.... enough guys. Greedy greedy greedy. Shame on you Roger. We met on a house boat about 30 years ago on Ross Barnett reservoir in Jackson Mississippi when you were brown nosing potential investors. Remember you didnt get were you are by yourself. Isnt time to stop wanting more more more?
Good serviceFriendly peopleThank you
Helpful courteous and professional all the way around
Great service, and very helpful
I will totally recommend them to everyone. 5 atar all the way around
They were very professional and friendly
Best place to rent trucks in Lakeland, Florida
Make sure to double check your vehicle miles and what is written on the contract before departing.
The staff are great here. .
Great Place Friendly staff
Great service, nice trucks
Very nice people and helpful
Awesome Travel & Price
Quick in and out
Nice for rent truck
Great service...
Very friendly and polite
Best truck rental
Very helpful
Very experienced
Helpful staff
Great
Friendly and professional
Straight
Good attention.
Best business partner, Hiedi is great.