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El Toro RV Service
25781 Atlantic Ocean Dr, Lake Forest, CA 92630, United States
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El Toro RV Service
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Do
Review №1

I have been using El Toro RV for many years for all of my repairs and maintenance needs. Their service and expertise are top notch. I am always confident that work will be done correctly, timely and at a fair price.

St
Review №2

I had them replace my refrigerator about a year ago. About 2 months ago it stopped working again. I brought my trailer back to them hoping it would have some sort of warranty. After sometime they let me know that the manufacture would provide me with a new cooling unit, but I would have to pay for the labor to install. I assume the cost to install would be minimal, so I agreed. After them having my trailer for a few weeks (they had issues getting the part) I went to pick it up and was hit with a $700 bill. They charged me almost $180 per hour labor rate for 4 hours work. I asked if their was anything they could do for me on the rate and they refused to do anything. I was very disappointed that I was charged so much for something that really should have been covered under some warranty. If you went to a car dealer and they installed a new motor in your car, which then failed in less than a year, would you expect to pay for them to install the motor again? Just very disappointed they made no effort to stand behind their work or meet me 1/2 way. I will never go back.

Ri
Review №3

This was my first experience with El Toro RV. I read many reviews before going there and most were very positive, so I decided to give them a try. I had to have quite a bit of body repair on my RV due to a few minor accidents. When reading the reviews I noticed that a number of people referred to Tony that works there as a good guy that delivered on his promises.Long story short, the work quality was excellent, but more importantly Tony lived up to his positive reviews. Kept us very informed and was a real professional to work with. It’s not easy these days to find people that you can trust and deliver of their promises.We will be regulars at El Toro repair going forward. Thanks Tony.Richard Neff

Mi
Review №4

Excellent service here! I had a persistent electrical problem among other things and they hunted it down and charged fairly. I really appreciate these guys a lot!

El
Review №5

I have used El Toro RV in several occasions for the last three years and each and every time has been great! Being able to trust them with my RV is so important to me. Tony is awesome to work with! He is timely and communicates during the job. He is clear and honest. I would not service my RV elsewhere. Today, I had a situation while camping. I called Tony and he was immediately willing to help! This speaks volumes to me! I highly recommend el Toro RV!

ch
Review №6

Just want to tell everyone what a great experience I had this morning at El Toro RV. Had an unexpected failure in house batteries and Larry came to the rescue. Really, he took the time to diagnose our problem and came up with a solution in less than 15 minutes. What a guy, can’t say enough about him. Will be coming back for more great service. Thank you, Larry and El Toro!

Ar
Review №7

Always great service. Fair price and great suggestions

Ro
Review №8

I trust them. I also didnt have a good experience at Barton but much different today. Having my RVs repaired over the last 40 years around SOCAL - its nice to be parked across the street at Storage. They go over and get it when ready for service. I still use two other RV service dealers but El Toro is my go-to. Their EXPERIENCE makes a huge difference - as Ive been RESTORING a Class C for the past 14 months, which has its CHALLENGES. Just did my first trip through AZ after the mechanicals were completed and no issues!

Pi
Review №9

Chris and Tony are real helpful and have a large selection of RV and trailer parts in the store. Theyve been around for years and also work on most makes and models. I recommend El Toro RV Service for your maintenance and repairs.

Of
Review №10

Tony and his crew did an awesome job on some fiberglass repairs to my fifth-wheel. Im a picky Guy and could find nothing wrong with the quality of their work.They inadvertently caused some damage to the hitch on the front of the unit but Tony replaced the part without hesitation.Highly recommended!

te
Review №11

Ok ...... picked up my Montana Yesterday.... had a Extended Aftermarket Warranty.... they did Repair on 8 items....some were Supposed to be Warranties.... I paid for Everything Never even called Warranty Company..... will not EVER GO BACK.... Eric Even called and asked for Warranty info.....Butt he Never bothered to Contact

Mi
Review №12

Good place to come in quick and get a propane refill. They have a selection of sometimes hard to find trailer parts. Everyone is courteous and helpful.

da
Review №13

Friendly staff and great selection of products. Had a couple vents, locks, step, drain valve and more I needed for our rv. Fair prices and I didnt have to order on Amazon. Will be back

Ph
Review №14

These guys know their stuff! Have used them twice now and was very pleased with their work.

Fa
Review №15

El Toro RV Service helped me out with my Yamaha bike here. Look. He was knowledgable with all they had. I was in and out with my new around an hour. Great staff El Toro RV Service.

Ma
Review №16

I get my propane tanks refilled here, less expensive that swapping tanks. Friendly and professional employees.

Ti
Review №17

Recently I have discovered an electrical component on my 25 Chinook Glaciers battery bay which needed to be replaced but could not identify. I searched online, I called several RV repair shops but none of them were friendly to talk to me, unless I was a current, or previous customer. When I called AM Solar for help, the person who answered the phone even asked for an INVOICE NUMBER to make sur I am their customer. As I kept googling I ran across El Toro RV Service. As the phone rang, I was ready to be rejected again, but to my stunning surprise the person who answered the call, TONY, said no problem when I asked if I can send a picture of the component. A few minutes later Tony emailed me with the precise name of the part, the availability and the hours they are open to pick it up.I read countless 5 star reviews on EL TORO RV SERVICE, and here I am, adding another one to the list. Thank you very much Tony for your help! I will definitely take my beloved Glacier to you guys for service in the future.

Ol
Review №18

Ive been taking a Monaco Executive here for years and I recently bought a new (to me) Dynamax Ultra GT that just needed a few items to make it perfect and El Toro was the place I took that coach as well. Theyve always treated me well and done a great job.

Mi
Review №19

Had a terrific service experience here. Not like the old Burton Road El Toro RV. Mike my service guy sent me photos of all pre work for approval and then follow up photos. I highly recommend El Toro RV.

Da
Review №20

I have been a customer of El Toro RV Service for 15+ years...they have worked on 2 of my Airstreams during these years. I am extremely satisfied with the quality of their work and the professionalism of their consultation. Their customer service is excellent at all times....no matter how big or small the job is!

Tr
Review №21

El Toro RV took care of me and appreciate the quality of work they provided. They did a great fixing the brake problem we had as well as left the RV clean and neat. Pricing was good and the RV repair service in Lake Forest took care of all my needs. I will definitely will return here for RV repair or service in the future. Thanks El Toro RV Service.

To
Review №22

Very professional job. Talked with the owner, Tony, very nice and customer oriented...concerned with customer satisfaction. Will be using them again in the future.

Ch
Review №23

This place is awful... I brought my RV in to get the brakes checked and see if they could hunt down a leak. First off, Tony is awful at following up... He advised that he would give me a call back with a quote. He never called back. I called a day later and he said that he tried to call... (I had no missed calls or VM.)He let me know that one of the oil lines going to the cooler was leaking and it would cost $400 to put a piece of hose in. He also recommended to change the serpentine belt which would be $250. Needless to say, I declined the repairs.About 5 minutes after hanging up he called back and advised that they already changed the leaking oil cooler hoses and it would be covered in the original diagnosis ($400 charge magically disappeared).I picked up my RV and when I got in I noticed that there were grease smudges on my walls. On top of that, I got home and wanted to check out their Oil line fix. It was already leaking!I will never go back to this place. Terrible work and unfriendly staff...OH YEAH! Check out their yelp review score... MUCH different than all the fake google reviews.

St
Review №24

Ive used a number of mechanics on our 42 Allegro Bus over the years. El Toro RV Service has been the best experience Ive had and Im so happy to have found them. They have excellent customer service and superb communication. The shop does what promise and they get it done on time!

St
Review №25

I now have two separate experiences with this place. So far, so good. They seem to know what they are doing and it doesnt look like they are hurting for customers. I dont have another place to compare it to. Lets hope to keep it that way! 👍🏿

De
Review №26

I store my Airstream near El Toro RV and had an unexpected failure of my powered tongue jack 3 days before a long-planned trip. After doing Internet research for the best replacement I visited El Toro RV and they independently recommended two options, one of which was the same jack I had already decided on for my first preference. They did not have it in stock, but said they could have it before noon the next day. Presto - it arrived well before noon and my repair went quite well.I often purchase online (and could have bought this jack cheaper on several sites), but if I could always be assured this level of friendly, knowledgeable, and timely service I would prefer doing business with local brick and mortar vendors/professionals. I highly recommend El Toro based on my experience.

Da
Review №27

Five star service across the board! Major damage was done to my coach after an accident. Tony and everyone else at El Toro RV did an amazing job putting it back together and making it look like new. They even accommodated me when I wanted to take it camping before it was completely finished. Tony was also very helpful when it came to dealing with difficult insurance companies on both sides. I would recommend El Toro RV to anybody who needs service or repairs done to their coach. They are very friendly, communicate well with customers, and really take the time to take care of their customers needs.

Tr
Review №28

We came in to have our inverter replaced and they were done exactly when they said they were going to be finished. They also helped us get our slide totally dialed in and working perfectly. Highly recommend!

Do
Review №29

After 3 years of the worst experiences ever in RV maintenance and repair dealing with Mike Thompson RV, I have found the Cream of The Crop of RV repair facilities and personnel who work there, within Orange County, CA. El Toro RV, is extremely responsive to the Customers Needs, listens well, performs excellent work, without the need to return numerous times for the same issue! All this, and without having to leave your vehicle for months on end to get the smallest of items taken care of.Tony and the rest of the crew at El Toro RV are very personable, responsible, friendly, and easy to deal with every time you need to talk with them about anything to do with your RV or Trailer.I can now comfortably refer ALL my RV friends to El Toro RV, as I have experienced first hand, the quick, proficient, Great Service with a Smile, from El Toro RV!

Je
Review №30

Exelent services

Ma
Review №31

All the guys are great. Larry. Tony .Mike. They got my motor home done in record time for me to go on vacation. My husband and I have been customers for many years and have always received great service. Larry helped me get the extended warranty which I used for first time today.☺

Br
Review №32

Nice conversation at check out fast service for products and propane refills.

Am
Review №33

The El Toro RV Repair staff is excellent. They always understand my immediate break/fix needs and balance that with great preventative suggestions. They treat me like family, and my RV like it is their own.Thank you very much for all the years of service and partnership!

Ro
Review №34

El Toro RV is small (compared to Camping World, etc,) privately owned facility with which I have been dealing since they were located in Irvine. I have them work on my motorhomes because they are a highly ethical, honest organization. The quality of their personnel permeates all parts of the operation. I would never hesitate to refer anyone to El Toro RV.

Ka
Review №35

Brought my motor home in for collision repairs. Work was done in a timely manner and I was kept up to date on the progress. Looks as good as new!

st
Review №36

The team at El Toro RV is the best. Weve trusted them to maintain our rig for the 10 years weve owned it. They are always available and have helped us through issues when weve been on the road.

Te
Review №37

Mike was extremely helpful and knowledgeable .I have to give Oscar very high ratings also . This store is lucky to have good employees like these two gentlemen. I will return to El Toro RV and ask for Mike to help me in the future, I appreciate his patience with my questions. Terry and Cindy

To
Review №38

I had a small issue when I picked up my travel trailer which I discussed with Tony. He immediately looked into it and asked to keep the TT one more day. I came back and everything was great. I then had a fuse issue with my truck, Larry spent at least one hour trying to figure out where the problem was. He found the problem on my truck and fixed it. He didn’t charge me even though he could have. I’m so appreciative of both Larry and Tony. Great customer service.

Ja
Review №39

UPDATE - I called and talked with Tony and agreed to give them another shot. I took my RV back that same afternoon and Tony ensured the work was done. I will say that they did a great job and redeemed themselves after the morning fiasco. Thank you Tony for stepping up and resolving the situation!!The absolute WORST excuse from the service department on why they couldnt use the RV fabric I had already purchased to replace my worn one. I talked with them twice on the phone about bringing my RV to them for the work. Nothing was ever said about any potential issues with my pre-purchased fabric. So I take a couple hours off work and spend about $30 in gas to bring my RV to them by 8am, as agreed to on my last call. When I get there I was asked what kind of fabric I had. When I showed the service clerk he says (not exaggerating, he actually said this). Oh we dont do that kind. So I ask why not. It takes 2 guys an hour to install the bead into the fabric. By the end of that their hands are smoked. Dude if you are trying to sell me another fabric that attempt was WEAK. That or get some tougher mechanics.For El Toro RV - This was step one in refurbishing this RV (suspension, alignment, resealing the roof, etc). I guess Ill take my business to Mike Thompson. It may be a farther drive but they dont make weak excuses.

Ba
Review №40

Great Work. We were having some issues with our RV and the throttle cutting in and out. Even though we are in north Orange county after talking to them on the phone I felt very comfortable and decided to get it looked at before our next trip. They took care of the throttle issues and happy I took it to them.

Ge
Review №41

My experience with El Toro RV Service has been excellent. They always go out of their way to help me have a good day.

Ro
Review №42

Very helpful, friendly and courteous employees. Not afraid to answer a question! Also quick turn around on service issues! Highly recommend this company!

Ro
Review №43

I began utilizing El Toro RV Service when they were located next to the now defunct Traveland USA in Irvine. I have stayed with them because of the personal atmosphere and professional service. The work is completed in a timely manner. They do not upsale or cross-sell. I especially appreciate their creativity with special & weird issues. All in all, experience feels like a partnership. Try it, youll like it.

We
Review №44

The whole team at El Toro RV is the best! For years, they have taken care of me, and (my motor home). They have saved me so many “lost” trips, because they somehow save the day with their expertise to get me back on the road. I couldn’t recommend them any higher! To the whole crew, Tony, Mike, Larry, and Larry, and Jerry, many, many thanks! W.J. Bradbury, “Brad”.

Sp
Review №45

I always happy with this store and all PERSON very nice and kind . Thanks eltororv.

Pa
Review №46

I have been a customer of El Toro RV for more the 13 years. I find their customer service to be excellent. They are very knowledgeable about all aspects of RV repairs. I’ve had everything from body work to regular maintenance done and have felt their prices to be fair and reasonable. Their diagnostic and trouble shooting abilities is usually spot on. I’ve had two Motorhomes and have found that El Toro RV’s workmanship to be far superior then even the manufacturer’s local dealerships.

Fr
Review №47

Awesome work done by Tony since more than 10 years on our Revolution42K. Great work with an awesome character by Tony and his crew, makes you feel welcome when you walk in. Go there!

Al
Review №48

I brought my trailer in for axle and wheel bearing inspection. I was told that one of the bearings was bad and needed to be replaced, but it was my option to replace all of them. I felt uncomfortable with just replacing one based on what the gentleman told me from El Toro RV store. I went ahead and replaced all of them. I later learned that I probably didnt need to replace all of them. I felt taken advantage of. A few days later, I received a phone call from Tony, one of the store managers. He had read this post and understood how I felt. He wanted to make things right. He offered an additional RV service for my trailer at no cost. I thought this was very professional of him and El Toro RV. I will be back.

Jo
Review №49

These guys were awesome. Very friendly, and took on a job that is out of their norm, which helped my out a ton! Thank you guys, I will definitely recommend you and taking my truck back again for your help!

Te
Review №50

El Toro Rv the only place to go!! We brought our Coach in. Tony and Mike greeted us and we told them our wants and needs. They took the time to listen to us and went through our coach and found items we did not even know had an issues. They went above and beyond to get our coach to our liking. We had TVs, stereo, satellite, dish, back up camera, service and so much more. They took the time to show us how to use all the electronics they installed for us. Even when we got home we forgot some of the instructions that they went over. My husband called and they helped him get everything up and working for us over the phone. Very knowledgeable,courteous customer service. We found the right company when we need service, parts and many many more goodies to make our coach our vacation home.Very happy customersCraig and Teresa Rineer

Va
Review №51

Great parts store to get a few items quick, however their wasnt staff there to help me find everything i needed. I left with a few items but ill buy the rest from amazon.

br
Review №52

This place was awesome, very reasonably prices. People working there were knowledgeable and friendly and spent the time explaining some questions I had!

Ru
Review №53

Best place to come for your RV needs. Friendly staff that helps you get back on the camping road again. They do a great job on RV repairs.

Pa
Review №54

We have had our motor homes serviced for over 20 years at El Toro RV and appreciate the fine work that has been done.

Br
Review №55

EL Toro RV takes care of my motorhome and has a great group of people working there. Always the best when it comes to servicing my coach and the parts department finds me the impossible, love this company.

Fr
Review №56

Tony has serviced all of my RVs and has always done an excellent job. I highly recommend El Toro RV.

ro
Review №57

El Toro RV Service is always quick to get us in for all different issues.They always get all the work done in a friendly and timely manner...

Vi
Review №58

I have used El Toro RV Service for over 15 years, and I highly recommend them. The service and staff is friendly and very helpful, the work performed is completed on time and professionally done.

Le
Review №59

Cant say enough about their excellent service. They more than exceeded my expectations.Would recommend to anyone !!!!

De
Review №60

Told of problem with our rig they ordered the parts schedule a date, and did repairs all within a week, whereas when taking to our dealer would look at repair, told to come back in two weeks then would keep for a month our longer, and still service not done correctly. Great job El Toro RV

Ji
Review №61

Great customer service. Propane fill station. Bit pricey but quality merchandise.

La
Review №62

Im kind of bummed because i was recommended to go here. I want to set up solar and auxilary battery on my vanagon, and i thought if i went to a brick and mortar store they could help with installation, tips for set up etc, since i dont know anything about it. Id be willing to pay for that service as well. Anyhow they were not helpful and i wasted time and gas money going there to buy a battery which i could have got online. It also took forever to come in and they werent good about communicating that to me other than always calling me and telling me it wasnt in yet but it should be soon ( this went on for3or 4weeks) not impressed.

Ma
Review №63

Good selection of RV parts

To
Review №64

Its a very clean and new facility, easy to park and feels secure. Great customer service. Thanks

Ke
Review №65

Great local place to get your RV parts. I havent had service done here but bought parts and the staff is friendly and helpful.

Ar
Review №66

Excellent assistance in the installation of a satellite system in my RV. Mike was extremely persistent in finding the best way to install the system in a professional manner. This was inspite of inadequate guidance from the manufacturer.

De
Review №67

These guys are awesome.Mike and Tony went the extra mile to install a satellite dish on our FR3, and made sure that we understood all the components that even Dish didnt know you could do to route 3 TVsBought RV new from Mike Thompson in Fountain Valley, nothing but hassles and broken promises from those guys over warranty issuesWill give El Toro RV Service all my RV repair-upgrade businessDennis & Kim, Aliso Viejo, CAForest River 29 FR3

Je
Review №68

I have been using El Toro RV service for about 10 years and think they are great!

Er
Review №69

I get lots of work done at this facility and the service advisors and technicians are top notch!

Ro
Review №70

The employees are always very nice and we have been very please with all work that has been done on our trailer.

Li
Review №71

We have been bringing our RV here 20+ years. Always knowledgible and professional. Dont trust anyone else to touch our rig!

Ri
Review №72

Quality work at a reasonable price. Very satisfied.

Pe
Review №73

I take our motorhome to El Toro Rv and totally pleased with all the work that is done to our motorhome, I prefer to take our motorhome to El Toro Rv than any dealership they have everything ready when promised and the people there are there to help and go out of their way to get you on the road and many thanks to Tony for making it happen great job El Toro Rv.

St
Review №74

Great service at El Toro RV service

Ja
Review №75

They did a great job fixing my RV. Their staff was courteous and got my RV fixed in a timely manner.

Ha
Review №76

Wonderful efficient well done service every time.

Na
Review №77

Couldnt have asked for a better experience. highly recommended!

As
Review №78

Great place for your RV repair needs or buy essentials in Lake Forest, Ca.

Ga
Review №79

Friendly staff, well stocked store, very good work.

Ru
Review №80

Just what we needed. Good friendly service.

Ar
Review №81

Great work Fast turn around and best prices in town!

Ja
Review №82

The front counter man told me that he didnt have a way to check my battery and also didnt know how to read Interstate Batteries date code put on during manufacturing.I had a 3/2017 manufacturing date on my battery and paid full price .So where is the warranty? Poor Interstate Batteries dealer!

Ho
Review №83

I have been thinking my motorhome in to them since 2002 and could not be more satisfied. The service writers could not be more helpful and informative,

Ke
Review №84

Amazing work from these guys!!

Cu
Review №85

Always a good place to shop for RV stuff. Quick service with the propane.

Ga
Review №86

Great people great service

La
Review №87

Very good service!

Ti
Review №88

Great place to get RV fixed

Mi
Review №89

El Toro RV Service has done annual service and some modification of the last couple of years. Whenever there have been issues they took care of the issues.

No
Review №90

Best rv place in orange county.

ch
Review №91

I have used these guys for years with a toy hauler and now have a motor home and would not go anywhere else. They are very friendly and know what they are doing.

Ch
Review №92

Great and fair staff

ro
Review №93

Great place, great people :)

Ma
Review №94

Good place

Je
Review №95

Awesome service

To
Review №96

Very helpful!

Sh
Review №97

Wonderful!

Information
100 Photos
97 Comments
4.7 Rating
  • Address:25781 Atlantic Ocean Dr, Lake Forest, CA 92630, United States
  • Site:http://eltororvservice.com/
  • Phone:+1 949-596-7329
Categories
  • Auto body shop
  • RV repair shop
  • Mechanic
  • RV supply store
  • Trailer repair shop
  • Trailer supply store
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–1PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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