I had a great experience at Fix Auto Lake Forest. Kendrick was very helpful. He was patient and communicative with me the whole time. I had a lot of work done since my car was in bad condition from a car accident & everything turned out great. Great experience all around. Would HIGHLY recommend!
My car was rear-ended on the freeway by another whose front bumper was equipped with a few hitches. Needless to say the damages were more severed than normal.I picked Fix-Auto for the repair because it was listed as one of the certified repair shops on my insurance’s list.They have several locations but I picked the one in Lake Forest. It was nothing short of a pleasant experience. FromThe minute Travis answered my call to the day I got my car back, everything went very smoothly and as I was told. Travis even went beyond his call of duty to fix a few other items unrelated to the accident for me. Travis helped with organizing the rental car pick up and drop off.Everything was super professional, courteous, honest and superbly done.I am very happy how my car turned out. The paint job they did was perfectly matched.And to top it off the actual cost was slightly lower than the original estimate- who would do that!!!And all items were delivered just as scheduled.I just couldn’t ask for more from this place.Thank you so much for your wonderful service.I wish all other service places use this company as a model - it would make for a wonderful world of happy customers.
The team at FIX Auto made me feel like a customer. It was all about taking the extra steps to welcome me into their care. The amazing follow up and communication was just the beginning. We brought a Tesla that is not always welcome at typical body shops and they made it look even better when it was done. Thank you FIX Auto - you are now our body shop of choice.
This place has exceptional service, and Travis is amazing to work with. Their work on our Tesla was very professional, and they go above and beyond. They even delivered my car to me because it was my birthday!! That’s the level of care and service I’m talking about. I couldn’t recommend them more.
Travis was awesome to work with! His crew did an amazing job with my truck! And super fast turn around! I would highly recommend taking your vehicles to them! Thanks again Travis for the extra care you gave my truck and being so nice! :)
I took my car to fix auto for a estimate to repair the bumper. After meeting with Travis I wanted them to do the repairs. I’m really thankful I did, Travis is the best at taking care of the customers I have meet. He went beyond helpful to keep me updated and to get me back on the road again.It’s great to do business with honest people. After reading all the 5 star reviews everything I read is absolutely true.Thanks again Travis for your great service.
Kendrick and Travis are the best! A rat ate through my engine harness and they did a fantastic job returning my Lexus RX350 to good as new!Thanks guys!
We are extremely happy with the work and customer service by Travis and Fix Auto Lake Forest. Our Tesla Model X looks amazing where they repaired the rear quarter panel (without having to change the part) and replaced the bumper. We would highly recommend using Fix Auto Lake Forest and would take any of our cars there should we need to, but hopefully we won’t have to.
Excellent work! Totally professional, courteous, and experienced. Very fair priced. Picked us up at our home and took us to their shop to get our car when finished, as we didn’t have other transportation. Besides doing a great job on the work, they detail-cleaned our car inside and out. I would absolutely give a 5 star recommendation for Fix Auto in Lake Forest.
Brought my car into Fix Auto Lake Forest after some jackass ran a stop sign and hit me. The guy didn’t have insurance or a license and my situation was looking pretty grim. Luckily, I was able to get help from Kendrick and his amazing team. They really took the time to explain how to navigate the insurance claim world and set me up for the most cost effective method of repair.Efficient, Caring, and Prompt. They also cleaned and detailed my car! Seriously, what more could you ask for!My heart goes out to the team at Fix Auto LF. Mahalo for taking care of the headaches and making the process painless. I will recommend to my friends and family! (Taken from my other review)Sincerely,A new lifelong customer!
Travis and his team are exceptional in the art of body work! They are truly dedicated to providing world class service and are genuinely interested in making your car look like it just left the factory. Travis is customer obsessed! I plan on recommending his service to anyone looking for excellent quality and great people to work with! P.S. My girlfriend saw my car and she is taking hers there too!
They finished the job on time. The work they did was amazing. My car has a 3 stage paint that needed to be matched and they did an amazing job, the match was perfect!
Travis is the best. The shop is fantastic. I will only take my cars here for repairs/body work. On time, reasonably priced and great work I would recommend them without hesitation!!!
Travis was soooo helpful. He made me feel at ease during a difficult situation after my car accident. He helped correspond with enterprise and help gain insight on tow company’s eta. He stayed in contact with me every part of the way through car being scheduled to being towed there, car arriving, very thoroughly evaluating the damages and keeping my insurance in the loop. He was respectful of my belongings left in the car and had great customer service in person! Was nice and refreshing to have someone be so nice and helpful especially during a time where I was a hot mess from true car accident.
Love this place! Completely amazing customer service. Travis is the best!!! The repairs on my car are perfect. He kept me updated daily. I could not be happier with the results. HIGHLY recommended!!! Thank you!!! 🤗🤗👏👏👏
Service excellent. Paint and body work excellent. Will recommend
Travis and his team did a great job repairing a mess up from another body shop. I am very meticulous when it comes to my car and his team did an exceptional job. I am impressed with the quality of work they provided. Awesome customer service as well. Highly recommended!
Travis is great, makes the process quick and easy! Results are perfect, cant tell anything ever happened and complimentary wash and clean!
Professional, helpful, and friendly service from the time that I walked in the door for an estimate to the conclusion of my repair. I will highly recommended Traviss Fix Auto to anyone I know needing car repair!
In and out with breeze. From appointment, drop the car, scheduled pick up. Each day receiving notification of status and schedule day to pick up. They work directly with insurance company. Highly recommended to Fix Auto Lake Forest.
Richard and Travis gave my family exceptional service recently when we needed to repair some body work damage. Travis is top notch and was always there with updates on our service. Richard was true to his word to make the costs fair and reasonable. I am a small business owner myself and take pride in my work and hope that my clients feel exactly the way I do now with Fix Auto Collision Lake Forest. During this time my father passed away the day I was supposed to pick up our car and my wife was handling our boys. Richard drove the car to my house 20 minutes away from the collision shop. I will never forget that generosity and that extra mile during this most difficult time in my life. To say they have a customer for life is an understatement. Please consider Travis and Richard for your family and they will take care of you in the same fashion. Extremely grateful and appreciative. Vincent Tucci
Professional service and reasonable prices. Highly recommended.
Travis @ Fix Auto Lake Forest is very professional, courteous, and helpful. The shop is spotless, and their service is just amazing.
My husband and I both needed our cars repaired and we planned that in a rush we would get one fixed go on our trip and come back and pick up the second car. But they were both ready in less than four days. They are both 2012 models, but it looks like we got two new carsExcellent craftsmanship and Travis should write a book on how to provide service beyond expectations, because he sure did. Amy
Awesome customer service & high quality work! Travis is the best! Very trustworthy and great to work with! I’d give 10 stars if I could!
Excellent service. My truck was delivered sooner than expected. Easy to communicate with. Daily updates on my vehicle. A+ customer service. My truck looks amazing!
Good job in the timer manner.
Travis is a complete professional, fair pricing, good quality, on time delivery. In fact one day ahead of schedule. Highly recommended !
Great service! They were fast, efficient, and made my car look like new.
My car looks as good as new and was finished 6 days earlier than expected.
I was very satisfied the sticks Auto the owner Travis was very professional very honest and appears to be a good person. I would refer anybody there and Travis is wonderful to work with.
Outstanding customer service.
Travis was very helpful and always communicated what was going on. My car was delivered to me on time and in a manner that exceeded my expectations.
Excellent customer service and service performed was excellent
When I searched for repair of a company car, I found Fix Auto near me, contacted me and went to get a quote for repair. Immediately get a quote, book a repair next week and visit again. After that, I get a phone call and e-mail about the situation every other day, and when the repair is completed, I get a phone call and pick it up. I was able to save nearly 10% compared to the initial estimate, and I am very satisfied with the repair condition. The repair shop has a rough image, but he was smart and kind.