Just bought a used 2019 Ford Fiesta from Rountree Moore today. The sticker price was unbeatable, and the service from start to finish was excellent. I was kind of a demanding customer, especially when it came to discussing their extra fees and add-ons, but Cierra helped me through the entire process and did a great job advocating for some discounts on the price for me. She was honest and upfront about the full cost of the car before I went to the dealership, and she got me the best deal available after all of my griping. They also helped with financing without jacking up the APR. In the span of a single day, I was able to close a deal on a relatively new car with a $0 down loan at an APR that makes sense for my credit. I would recommend Rountree-Moore Ford to anyone in the market for a car, and I would highly recommend Cierra as a salesperson.

We recently found the passenger van we had been searching for at Rountree-Moore Ford. Drove from Crystal River to Lake City, FL to take a look. Within a couple days that Ford Transit Connect XLT was ours!! They did a terrific job from when I first contacted them on the internet to when we drove our new van out of the dealership. The detailing crew did an amazing job making our car look like brand new. All employees friendly and accommodating. Hats off to Cierra and Julian in Sales and the Finance Manager, Sam Ryan. We are TOTALLY loving our new Ford. Thanks so much for making this experience a most happy one!!

Total rip off!!!! Don’t go here!!! I have been a loyal Ford owner for 20 years. This service department has ripped me off several times. But the latest is the worst one, I took it in for my normal service oil change- tire rotation-asked them to check the brakes, they told me they were fine. They didn’t feel fine, but I trusted them. Today three months later I took it to a local tire and brake place, and not only was I metal on metal, which they showed me. It had destroyed the cables as well. So everything had to be replaced. $1588.00 And the shocks were completely shot and again something I had asked Ford about. So basically they made it unsafe for me to drive my truck, which I pull horses with frequently. And they were waiting until my bill was going to be astronomical before they told me to change out my brakes. Do not go here I repeat!

Dropped car off. Was told that it was going to be three weeks. Took four months. Poor management, no call backs, rep quits while handling things and then the next guy drops the ball.Finally pick car up. 20miles later same issue as before. Called, no call back, week and a half I call. Car gets towed back more to fix cause they didnt fix to begin with.This company was the best. Now the worst. I wouldnt send send anyone to this crapshoot to buy anything or have anything worked on. Non professional, no customer service. Techs need more training.Even the GM was rude and self fulfilling. No satisfaction to be found.I would recommend going to another city to buy a car cause everything is Roundtree Moore and therefore no good.

DJ is by far the best service advisor I have ever dealt with. He understood my needs and value for my truck and got it done. Kept in constant contact and adapted to every new thing I added to the service ticket. Bob was an excellent mechanic and was on top of every part order! I am super grateful to this team.

Mrs. Danielle Lee does an outstanding job working at the customer service desk and am grateful to be her client. Every time I go to the Ford dealership Im always looking for her because she has an excellent personality with awesome work ethics. I would love to rate her as one of the best Ive ever experienced but I would say she supercedes that since I see her as the top employee. Although things can turn out to be expensive shes always been able to help me out and explain through some of the payment plans. Thank you Mrs. Danielle for always keeping this customer happy... You work so hard and diligent. You are absolutely wonderful and will keep on looking for you in the future!

The people at Rountree Moore Ford in Lake City are my kind of folks. The sales staff are normal people. I would definitely do business with them again. Kyle was a great salesman. If you dread talking to car sales man than you might want to give them a try.

Great selection of vehicles, vehicle was delivered to my house. That part was great. I have yet to hear from the dealer and after 10 days I have not received any paperwork other then a registration. A employee had to come back to the house to sign a missed form. The keyless entry had a improper code, the employee provided a video, and advised the glove box and part of the lower dash needs to be removed to locate the code. Sorry Im not taking interior parts off a truck I paid over $50k for. I think thats what I paid,I have no paperwork, unknown who its financed with?? What did I pay for a warranty, I was told around $2300.00 at the time of the sale.Absolutely no follow up after the sale, except for the missed signatures,.Started as a good car buying experience, ended with lousy customer service after the sale.Great selection of vehicles, however my business for service will be with a different dealership.

Excellent customer skills by Service Mgr. Mark. He addressed my needs and also ordered me a second key since I only received one at time of purchase. This Mustang is very powerful and full of energy. Great ride, and a Blessing from God. I call it my Silver Chariot. Service was great and Mark was very professional. 0-60 in 3.8 sec. I had work done under hood and exterior.

It was an OK deal. They were very efficient, and very curious. I will have to say that I have received much worse deals in the past. I have in the past, and will again recommend this dealership in the future.

I’ve had a really really bad experience here before in 2019 and I thought they could never redeem themselves but I wanted to say how much I appreciate Sam Ryan. I believe he is in finance. He is the kindest most hard working person. Every time I have had to deal with him he has made it very personal and really helped me out. I’ve never experienced such genuine concern from an employee at any dealership. Thank you sir.

I had “services” on my Lincoln MKS they repaired my A/C and replaced 2 tires. They ordered 3 full size tires because I wanted the spare, a donut, tire replaced but they charged me for a full size tire. Also while my vehicle was in their Care Custody and Control the driver side front speaker miraculously blew all by itself, or so they say. I called the manager of the service department and was told he was in a meeting and that the receptionist would leave a message for him as well as our a sticky note in his computer and he would call me no later than the next day. Two weeks passed and I never heard from him. I went there today and they told me my speaker was blown and that it wasn’t unusual with a black on black car. They told me that since the donut tire would cost less that the speaker would practically be paid for. I told them since the manager never returned my call and because they won’t take responsibility for messing up my speaker that I just wanted a refund and I’ll go someplace else. The service manager told the guy helping to refund me the extra tire price. The guy helping was trying to do it only to find out he couldn’t that it could only be completed on the manager’s computer so another waste of time. I would only recommend this dealership for repairs to my enemies.

I was totally satisfied with the service. Did not have to wait long. Service was very quick and car was clean when done.Danielle is super n knows what she is doing.

Have serviced my Lincoln Navigator at this dealership for several years and have always been very pleased. My most recent service adviser was Danielle. She did a professional job.

Purchasing was a breeze... Service department is far from five star... Not once have they returned a phone call. We always have to chase them. Very disappointed with the service after the sale. We wanted to continue business at the location of purchase but clearly we need to find a different location for service ☹️

We went car shopping with our daughter yesterday and had the unique shopping experience with Jacob Cantrell who was our salesperson. He was honest and professional. He went the extra mile to get us the very best price and sold our daughter a great vehicle that she feels great about. If you are in the market for a vehicle we can not recommend Jacob Cantrell at Roundtree Moore Ford highly enough.

I appreciate all the work and attention given to me from the Sales team, from the financial manager to closing, in my search for a new SUV. Sales person Cierra worked with me every step of the way, with buying our new 2021 Explorer. I highly recommend Rountree Moore. This is our 7th Ford.

Recently purchased a used F250. Got a great deal and had a great experience. Chris, my sales person, and the GM, Stephen were great to work with. Brought the truck in a few days later for some agreed upon service along with hubbys Mustang for some warranty work and an oil change and had a great experience in svc too.

I paid 131.00 for an oil change on my 2021 F250 Diesel . As soon as I left I drove across the street less that 2 miles. I went to check the oil and the hood had greasy hand prints on it. The oil was completely black like it was not changed and the DEF fluid was not refilled. Mind you this truck only has 2k miles on it and I only went to have it changed because of time not mileage. So the engine is brand new and there is no reason the oil would be black! So when the tech supposedly changed my oil he drove it back to the front with his greasy hands on the steering wheel. I paid 90K for this truck and now when I got home I had to wash it and clean the interior.

Matt, the service writer wasFriendly and helpful in assisting me with getting processed for my service. Service was performed in a timely manner. Waiting area was clean and snacks and beverages were accessible for all customers. Overall good experience.

Bought a used F150, pretty good service overall. I live out of state and it seems like a really slow and daunting task to get my license plate. Its been 35 days and Im on my second dealer tag. I hope I dont hit 60 days before getting my tags. Not sure why I wouldnt be able to just get my own tags.The staff has been very helpful, but I feel like there has been issues with paperwork which is causing the delay in tags.

Vehicle price was great for my used 2020 F-150 Lariat, but they tacked on hidden fees and didnt really explain what they were for in detail. Plus, they automatically add on the Rountree Moore Advantage for almost $900 which you cannot refuse to pay for; extra stuff you probably wont utilize 80% of. Their customer service is not the greatest either with almost no follow-up at all with any issues related to the vehicle even when theyve agreed to make repairs after the sale has been completed. Im not sure if this is normal for all dealerships but it was definitely a disappointing experience. But all-in-all I love my truck!

My service advisor is Danielle. She is always professional and personable and answers any questions that I may have. Danielle always let’s me know how much longer it will take to finish the work on my vehicle.I know I’m in good hands with Danielle when I bring my truck in for service.

DANELLE AND THE GANG WERE AWESOME. NO TRICKS JUST GREAT SERVICE. NO UPSELLING JUST SUGGESTIONS FOR NEXT TIME OR TO KEEP AND EYE ON.THAMKS AGAIN

I think Danielle is the best person. Performs her job over and above what is required. She is the reason I use the service dept.Even when I call her one the phone she is on the ball.Thank you Danielle see you soon.Linda Starkey

If you read my review about our experience with the Live Oak Ford dealership - thats where our story begins. We called from their location to Rountree Moore Ford dealership to see if THEY could get us in for a front end alignment since there was nobody at the other dealer who could do it. Sure sure. So we make the drive to Lake City after the hour we spent already driving to Live Oak. We explain why we are there and the clerk at the counter begins to put our info into the system. He goes out to our truck to check the VIN info - and comes back in to tell us that their lift isnt long enough for our truck - which IS a truck they SELL there - but since their dealership was built yada yada years ago and blah blah blah. I dont care about anything except why they didnt ask what we were driving when we asked if they could do an alignment IF there were some vehicle types they might not be able to service. Why are we as the consumers supposed to do half of their job and be sure they are considering that our truck (a Super Duty Ford F350 dually) may be beyond their capabilities? Im looking for some customer service FORD - and found two dealerships to be sorely lacking. The people at the counter were polite and all - but who is going to take responsibility for not doing the job to assess whether they could indeed provide the service we requested before driving out there - even after we explained the run around we got at the previous Ford dealership? Sad. Could not recommend either of these dealerships - and am starting to wonder about Ford as a whole.

Matt at Rountree Moore Ford is Awesome!. I drive 45min each way to have him service my SUV. He is honest and knowledgeable, which is hard to find in the service industry. Thanks Matt!!

Drove from Tallahassee to Live Oak and it was well worth the drive. Super friendly staff and I got a great deal on a new F-150 Lariat. Will definitely call them in the future when purchasing new vehicles.

Danielle was extremely helpful getting my car serviced. She made it a quick and easy process. Thanks

Outstanding service as usual. I delivered my truck for service without an appointment, thinking I might have to wait. No problem. The service crew took my truck right in and offered to drive me to a local restaurant while I was waiting. I believe all the car companies should follow Rountree Moore Ford example. The great service was made even better when I found out that the oil change and a tire rotation didnt cost me a penny. Apparently the service came with my purchase of the vehicle. They could have easily have charged me and I wouldnt have known the difference. What a winning combination. Great service and honesty. Thanks Rountree Moore Service department. Keep up the great work.

I would NEVER use this dealership for ANY repair in their so called collision center. They are liars and try to push through additional repairs to the insurance companies to get more money. They scheduled a repair on my vehicle in APRIL 2021 for an appt the end of June (29). NOTHING has been done to my car as of 2 days ago. The estimator/cashier/manager cannot tell me when my car will be done nor will they put my car back together (bumper) for me to just come get it. They keep pushing it off as they are overbooked. They is somehow my fault? I make an appointment 2 months in advance and was told 7-10 days if the right parts have come in.

Love Rountree Moore Ford, Lake City,Fl!Great service, and Sales professional,Jaycob, is an asset to the company. My new Ecosport SE 2021is a beautiful moondust silver. Lovedriving it! Thank you for all you do.

I hate car dealerships with every molecule in my body...been asked to leave two of them. But this team, WOW!I actually had a great experience and decided to buy from them. Nathan was my salesman. I felt he was honest and was certainly friendly with no pressure or tricky tactics. I worked this deal for about 4 days and Nathan never got impatient or snarky with all of my pedantic requests. I know he works for the dealership but he made me feel like he was working for me. Bravo, Nathan, you rock!Then I met Sam, the Finance Manager. This is usually where I am asked to leave the dealership because I can be a nightmare client. Sam was incredibly friendly, took the time to know me more and BS for a while before jumping right into business. I wasn’t going to buy a warranty but honestly, he was so friendly, I felt comfortable buying one and got a little discount. Sam, either you’re really cool or one hell of an actor! Kudos, hope to see you around.I would absolutely recommend you shop around for the best price, but give these folks a shot to match the price. I’ll be back!

Staff are always courteous and helpful. Danielle makes this experience a pleasure. I really liked the new practice of the video text from the person actually servicing the vehicle. Highly recommend Rountree.

Very satisfied with the service we received at Rountree Moore Ford in Lake City. We could see right away this dealerships service department is top notch. Our service advisor, Kendell, provided great service to us and kept us informed every step of the way. Our service tech diagnosed our problem and had us on our way in a timely manner! Highly recommend.

If you want a great purchasing experience, then this is a good place. Sam Ryan is the only reason Im not giving zero stars.But if you care anything about how they treat you afterwards, in the Service Department, then keep driving!When I took my 2020 suv back 3 days later, explaining my concerns on how it drives (I bought it brand new with 6 miles on it), at this point it only had 124 miles on it; they looked at me like I was crazy and couldnt get it to do what I was explaining. Then after a test drive with the manager, oh its a intuitive engine, its learning how you drive. Give it another couple 1000 miles and bring it back if its still doing it.Months went by, still experiencing same issues. So at a little over 7000 miles I went back, on a Saturday, cause I happen to be in Lake City- I live 30 miles away. Oh well youll have to leave it ok I need a loner, I live alone and this is my only transportation. Oh we can only give loners if its a warranty issue and with my Managers approval, hes not here today. Its 4 months old with less than 8000 miles on it - ITS A WARRANTY ISSUE SIR! So in a nice nasty way I was told to bring it back when Im able to drop it off and have my own ride.I havent been back, that was a year ago - still having random weird issues with this svu, but I found a different Ford dealership that cares about customer service and helps me everytime I call.

I was 100% DISSATISFIED with the so-called service from start to finish! The courtesy driver was rude, the service department did not have our requested repairs in the computer, we were told we had to leave the vehicle overnight. We did and the next morning, still no action on the repairs. Failed to return my calls regarding the status of our repairs. We finally decided to just pick the vehicle up because it is our only means of transportation. We had been told that the problem with the turn signal had been resolved but they could not find the main problem that needed repair. If the Ford service cannot find the problem with a Ford, who can? NOTHING had been done to the vehicle after keeping it for more than 24 hours. No offer of alternative transportation, which I know is provided for other, more preferred types of customers. They then suggested that we bring it back and leave it for 2 or 3 more days. How can anyone do without their vehicle for 2 or 3 more days? I pray that we will NEVER have to go there again. I think they only want one kind of customer. Personnel in service need training!!! I would give zero stars if possible!!!

Would not recommend for service. Took about 23 hours from time of drop off to time of call to pick up on an oil change and a tire rotation. About 3 weeks later I Ended up have to get a tire plug from a separate business. Thankfully the gentleman who did my tire patch, informed me that the tire he did the patch on that the lug nuts where really loose in fact a few where just hand tight. Long story short, all 4 tires had at least 2 or 3 hand tightened lug nuts. Please everyone check your lug nuts if you have been to Rountree Moore Ford service department lately.

I like the fact that I was never pressured into completing a sales. I found everyone I dealt with there was so accommodating. I was able to work out the term of my deal I appreciate all involved is yhe sell of my truck

They went about and beyond what they were required to do. Awesome service!

If I could give zero stars I would!!! The service department are a bunch of liars. Take videos because they are scammers!!! Cover yourself before you send your vehicle here.

Rountree Moore Ford was so Amazing! Tammy and Sam were two of the most kind hearted people we have ever met. They went above and beyond to make sure everything was perfect for us. We Defiantly recommend purchasing your next vehicle here. Even if you are from out of state. It was worth the drive. Thank you Tammy and Sam for making our purchase the best.

Excellent customer service! We are traveling when our van broke down. They had us back on the road as soon as they could.

As always, my experience with the Service Department was pleasant and professional. Danielle was Great!

Internet Manager John and Salesperson Cierra were great. Did all my communications online and drove up from Tampa and everything went super smoothly. No BS, easy negotiations, great customer care!

Mrs Danielle is a great service tech to deal with. She will do you right, everytime.

I was on the road heading back to Michigan. I walked into the service department and explained the noise coming from my van. While talking with service person the service manager came out and was very curt with her while she was ordering a part. I set up my appointment and dropped my vehicle off. The service person called me that morning and asked me to explain the noise - I told her it was coming from the front of the vehicle - possibly rt side. I got my vehicle back and was still was experiencing the same noise. The service manager was notified - he was angry, but took a test ride with me. He wouldnt listen to me and blamed the noise on the road and then on the tires. The tires had 7000 miles on them. He rotated the tires. I left frustrated - whatever he is angry about is clouding his ability to listen. I finally gave up and took my chances to drive back to MI hoping I did not break down on the way.I didnt ask for special treatment. I just wanted to be treated fairly and get the necessary repairs.Whatever that service managers problems are, they are affecting his ability to do his job.

My wife bought a used Dodge Caravan from this dealership. It turns out that the sub frame was welded. I believe the dealership knew this when they sold us the vehicle. The car subframe broke on the interstate nearly killing us both. The mechanic who replaced the broken subframe section said it was clearly welded using T11.

Very professional Tammy Bell is the best salesman i have dealt with very upfront and easy to talk too. I had a good experience buying a truck there and would recommend talking to Tammy Bell if your seeking to buy a vehicle Thanks Tammy .

Clerk was kind and informative. Wait area was nice and service didn’t take too long.

Danielle at the Roundtree Ford was extremely professional and helpful always takes care of everything that has to do with my car service. Everyone there is also as friendly and helpful I like the new features of sending texts and videos as well.

Called and made an appointment for 10:15am. I showed up early and was told that I would still have to wait 5 to 6 hours for an oil change. So it just doesnt matter if you have an appointment or not, youll still have a 6 hour wait. 🤔

Outstanding customer service could not ask for a better buying experience. I would highly recommend Roundtree Moore Ford to anyone in the market for a new vehicle.

Bought a 2020 Ranger from Rountree. Process was painless and service department is great for routine oil changes and tire rotations.

On 3/22/21 traveling near Lake City, Fla i had a check engine light come on in my class c E 450 motorhome. Called this dealership and made an appointment for 3/23/21 10am to have it checked. When I got to the dealer the service lady told me they were too busy to do anything until late that day or tomorrow. Im traveling with my family and 2 dogs, and since I had an appointment was astonished that they were not willing to even read the code to let me know if could continue on my way. I left in disgust.I stopped at a nearby auto zone and not only got the code info, but they hooked me up with a mechanic who replaced a faulty coil pack and had me back on the road in 2 hours at a very reasonable price.Ill forget this dealership but Ill never forget that auto zone guy and the super mechanic who saved our day.Rountree Moore, shame on you!

Excellent Dealership, Prompt and thorough service with no gotchas.

We had a great experience with buying our Transit Connect from Rountree Moore Ford. Kim, Sam, Dave and John were very helpful and made things right for us. Highly recommended!

Danielle in the service department was very nice and helpful! I appreciate her and the service department!

Ive been in and out of this dealership for the past couple of days trying to find me the right truck to buy and the salesman I had was Jaycob and he did an excellent job in showing me many options of trucks they had in stock not just at their main lot, but the other lots around the area. I can be a very difficult customer to deal with because I knew what I wanted and did a ton of research before going in and knew what to look for as far as my interior design went. But overall he did a good job in continuing to show patience with me and getting the deal done. After Jaycob did his part it was off to finance to Sam, great guy to work with and helped me out a lot and got everything done painlessly! Would recommend anyone to go back their for their next vehicle purchase!

Quick and friendly service. Danielle knows what shes doing and will take good care of you.

Awesome chill people with a very down to earth environment. Cody was my salesman and after having several bad experiences trying to buy as a female and getting bullied, he was an great change. Sam was very helpful in financing and helped do the best warranty package for me without being pushy. Really appreciate you guys.

This is my second time buying a new car at Roundtree Ford of Lake City. They really work for your business without using a pressure oriented sale campaign. I felt like i was in control the whole time. I would certainly recommend this dealer to anyone. Kimberly in sales and Kendall at the service desk were just awesome.

I was met at the door by my sales rep Gary Davis. We got ah chatting outside for a few to get to know each other. As we sat at Garys desk we talked about the vehicles I was interested in. We went out on a road test on 2 cars to see how I liked them. When we got back we started to crunch numbers. I leaned on Gary for as much as I could get. Gary bended some but didnt break. We came up with a price, interest percentage and a down payment. Im roughly paying 60 bucks more a month but I got a brand new Escape and a extended warranty that covers the car completely if anything should happen to it. Interior and exterior covered. Rip the seats, replaced, no charge. Get a ding in the car panels, repaired, no charge. Free oil changes for the car. In other words, Roundtree-Moore has taken all my worries away from me if ANYTHING should happen to the car. I hear a lot of people bad mouth them, but I was taken care of very well and really appreciated the way they handled my sales. Thank you Gary and Kim for taken good care of this old man.

Amazing service department. Danielle was excellent at keeping me informed of the progress every step of the way. I highly recommend them to anyone needing mechanical services completed on their vehicles.

Bought a vehicle from Justin. Hands down the best car buying experience ever. They treated me like royalty from the moment I set foot on that lot. Justin was absolutely world class as is this organization. The great part was even after purchasing the vehicle I was still treated as if they genuinely appreciated my business. Mark in service delivered an excellent experience as well. Absolutely outstanding experience. Highly recommend seeing them!!

Service department mistreated my 70 year old mother during the pandemic and offered No apology. Lied to her and have yet to follow through on their promise. It’s been over a month and nothing has been done. We have called with no response. Robert at the service department is a problem, his word means nothing and he is unkind. Messages left with the manager have not been returned. Zero professionalism to customers who have bought several cars from them. Think twice before ever consider taking anything to them. All of this for a safety recall that Robert said “isn’t important”.

Top notch sales team and a very good car buying experience, I have bought my last 5 trucks and cars from them over the last 3 years and will continue to buy here. This particular purchase was a surprise for my wifes surprise bday party. The team made sure everything was done, all the way to the delivery of the car to the party. Cant say again how much I appreciate that.

Went there because no 12 volt power to my 7 way plug. They fixed it while I waited and only took about an hour. Extremely helpful folks and very professional. Thanks!

Will not be back. Seriously lacking communication skills. Car sat for a week without being looked at and I had an appointment. Do not recommend.

Drove in from Dallas Tx and had battery failure. Stopped into service and had the best experience! The advisor and tech were top notch. Thank you for getting me back on the road so quickly with no stress.

Awesome hassle free experience with salesmen Justin. Almost immediate response from an online inquiry about a used mustang we were interested in purchasing for our daughter by him. From start to finish was a quick and laid back purchase with no hoops or high pressure tatics. He Provided the perfect vehicle within our projected budget for the car our daughter wanted. Pay him a visit, would highly recommend Justin and this dealership. Very friendly staff.

Roundtree Moore Ford Lake City service department is amazing. Never a bad experience. They greet you as soon as you pull into the service lanes. Recently I brought my Ford Edge to RTMF for a serious problem. Turned out to be a coolant leak down in cylinder one. Basically what this means.... new engine. Ordinarily this would be an unimaginable level of stress. However, when Kendell Fairchild greeted me and I explained to her what was happening with my car, I knew everything was going to be ok. I gave her my extended warranty card and she took it from there. She is amazing. Dealt with them on settling necessary repairs, arranged for a rental (through my extended warranty company), and kept me informed every step of the way. Kendell is an amazing asset to RTMF. Thank you so much Kendell for making what could have been stressful disaster, a pleasant experience.My apologies for the long review, I just cant say enough about my experience. If you could rate 10 stars ..... I would.Tee

Mark is my service advisor and has always been professional and any work on my Ford is always quicker then I expected. Very happy with the service that I have received there.

Great service for my old truck I brought in. Yes they are more expensive than your local wrench turners but they are fast and do a darn good job. Mark kept me in the loop the hole time. Fixed the AC, replaced a window motor, and replaced the ball joints in my truck. All done in 3-4 days in the shop. If you want it done quick and you want it done right, these guys know their stuff.

The service department took excellent care of us and our F-150. The Service Writer even informed us about a Points System through Ford and our service didnt cost a penny with the points we had. We didnt realize we even had points. Highly satisfied.

Great service team. Always get me in for service.Sales team really took great care of me when looking to upgrade. Great team if people. Thank you!

Always get the best service when I come in.

The salesman and manager was very helpful and it was a very easy process and I would recommend them to anybody wanting a new vehicle

Sturgis bound. Rountree-Moore Ford Lake City provided service beyond expectation. We had a blown turbo hose and pulled into the dealership at 5:45 and they were closing at 6. Jason service manager came out to diagnose and immediately got Ben and another technician to knock the job out in no time and we were back on the road. Kendall was so kind staying late to close us out. Words cannot express how much gratitude we feel to them for taking care of us. Thank you Rountree-Moore. ❤️

I bring my vehicle to this location due to the customer service of Miss. Kendall. I do not live in Lake City but it is worth the drive to be treated with such compassion and respect. The work is done right first time, every time. She is a credit to your operation.

Jordan was super professional and really showed respect and listened to my bottom lines and helped me get what I really wanted and needed...will definitely be doing business again here and hopefully with jordan in the future..i highly recommend this dealer for the financial department and management being understanding and helpful also!

My experience was easy to drop it off sit and wait for my truck water and beverage available to me thank you

Got right on the problem, great people, work done in a timely manner, couldnt be happier

Outstanding service, job done right first time every time.

Tammy and Aaron are absolutely amazing! They worked so hard to find the perfect truck for my husband. We are extremely impressed with their professionalism, knowledge, and work. Thank you so much!

Thousand dollars they wanted to charge to clean my intake and change my plugs. After their incorrect diagnosis I got a new PCM fixed everything. The part cost me 400 dollars online. I will never again take an out of warranty vehicle to them again.

Service, level kit and new tiresgreat job and very friendly

I just want to take a minute to give a shout out to Justin. I have been working with him this week on the purchase of a 2019 F 150. The experience dealing with him and the Roundtree team has been excellent! Justin has always keep in communication with me during this experience and was always willing to help if I had any issues. Thanks again for a great buying experience and I will see your team in the futureBest RegardsTim

Kendell in service was very helpful in getting my car taken car of. My car feels like a brand new car again!

Great Service!!! Thanks-Danielle

I just purchased a new F 150 from Rountree Moore Ford and had an excellent experience. I would highly recommend this dealership. Tammy, Aaron and Sam are the people I dealt with directly. They could not have treated me any better !

My husband, Kevin Haines broke down right next to your dealership. Being 6 hours from home and praying you guys were open. He informed me that your service department was the very best experience he’s ever had. Thank you for taking care of my husband so that he can get back home to me.

She loves her Kia

Cant say much for sales. But the service department is great.

Made an appointment so see a car, drove 3 hours to see it and the car was mispriced online by $10,000, of which they only informed me when I arrived at the dealership and was not detailed or serviced prior to my arrival. A serious lack of professionalism and customer service.

I bought a car and asked if any major problems was told know so I bought the car to find out the caliber convertor was the issue they said they would fix it got car back and same issue dont trust them they lie just to get the sale

The salesperson was not very educated on the car. He’s fairly new so I understand, but he knew we were coming so he should have familiarized himself with the vehicle. We forgot to ask for a second key, so now we have to pay for one. We do a lot of repeat buying, probably won’t go back to this dealer.

My wife and I went into the dealership to look at a car within our budget. The salesperson knew what we were looking for and brought a vehicle way over our budget. My wife fell in love with the car, but the salesperson didn’t even attempt to save us any money. We both explained that we were looking for something under $200 monthly. I could see the salesperson did not have our best interest in mind, only to sell the car. I declined the offer, but my wife as gullible as she is, went ahead and agreed to purchase the car without me co-signing. From that point on, the sales person did not care what I had to say, only to make a sale. We picked the car up on Saturday and was told to return on Monday to have the car serviced and detailed. We picked the car up and it had not been detailed. One of the key fobs doesn’t work, so I guess I will have to pay to have it repaired, as there was no mention of warranty. My wife walked away with over $325 monthly payments after she put $4000. For a down payment. As far as I am concerned Roundtree Moore Ford doesn’t care for there customers only to make money. I for one would not recommend or purchase a vehicle from them ever again.

I recently purchased a 2020 Ford Explorer from Rountree-Moore Ford Lake City. My sales consultant Kimberly went above and beyond during this process. She was very professional and right on point with every question I asked. The buy process was easy from start to finish. I highly recommend this dealership when shopping for a new vehicle. I will be telling all of my friends and family to shop here.Thanks again,Paul and Gina Jones

Danielle is great she keeps you informed asks if you need anything and walks you out to your car