Staff was extremely nice and very helpfulThe sales person Jade helped us find a perfect mattress in 30 minutes!!Very knowledgeable and pleasant to work withGreat experience!!

Great experience! Made shopping for a king bed hassle free. David Little listened to our desires for a king bed and then showed us a variety of modelswith the features that we had mentioned. We highly recommend them.

Had the right product needed and delivered in one day. Awesome!

Patrick was great he helped us choose a mattress. Cant wait to try it out on a regular basis.

Ive made multiple purchases at this store and each time has been a great experience. Jade is friendly and very knowledgeable when it comes to mattresses, mattress accessories and most importantly, the needs of her customers. Jade is definitely a straight shooter. Ive also had the pleasure of dealing with David who Ive recently bought a mattress from. He is equally as great.

Very helpful and knowledgeable staff. Would highly recommend buying from this location.

My experience at mattress firm turkey creek was excellent. I actually recommended the store to a friend. I was impressed with the friendliness and knowledge of Jade. She was patient with me and my husband while we decided which mattress to get. She went above and beyond to help. We were impressed.

Jade was soo friendly and helpful! She really was able to answer all my questions and tell me the benefits of each mattress! She stayed within my budget! Jade is great at service excellence!

The salesman listened to what I was looking for and showed me a number of options to choose. He clearly explained the delivery process. He even told me the call about my delivery time would come from an 866 number, so I would know to answer. I would definitely choose Matress Firm at Turkey Creek again.

.This was a fantastic experience buying a new bed. There were no high pressure tactics. Bo and David are very helpful and know their competition.They are professional and courteous. I highly recommend shopping at Mattress Firm if you like sincerity and honest sales people. The quality and selection are very good.

Was an absolute great experience! Jade was an absolute blessing, answered all my questions and was extremely wonderful to work with!

I would highly recommend mattress firm for your next mattress purchase. From the moment I walked in the door at the store it was a great experience!! Bo my salesperson was informative & helpful so he could give me the best mattress to fit my needs. The delivery team was great at scheduling and keeping me informed of arrival time. Overall it was a great experience!! Thanks again!!!

Patrick took good care of us. It was the most comfortable mattress we could find. So far were happy.

Great selection to choose from. The sales person could not have been nicer and so helpful. Can’t wait till my bed is delivered!!

Salesman knew exactly what we needed, got us taken care of and delivery scheduled in a timely manner.

Go see Jade at the Turkey creek location. She is wonderful showing us all the options and patient while we decided what was best for us. She was very helpful!

We walked in knowing what we wanted and the salesman was very helpful making sure we had what we wanted and arranging delivery on the date needed.

Patrick was very knowledgeable and courteous.

David and his assistant both helped us find the perfect king size bed. We had bought our previous queen bed from this Mattress Firm which is why we returned for this purchase. The salesmen were courteous and professional, and gave us excellent recommendations that matched both our needs and our pocketbook. We recommend them highly!

From sales to delivery everything was better than expected. Everyone involved was very knowledgeable, friendly and professional. Definitely, will shop there again.

Super friendly service. The store had a great selection of needs to choose from. I like how they’re color coded to help you find soft, medium and firm. Excellent financing options. Good prices.

Very friendly and knowledgeable salesperson David. And we found great pricing as well. Thanks for the great experience -Sheri

DAVID was professional and very helpful

An excellent, no pressure sales experience. Our sales person, Zara, was cordial, attentive and kind. We told her what we were looking for and then she showed us several different mattresses in several different price ranges that met our needs. Great selection, competitive pricing, and excellent salesperson.

She was very helpful. This was number four from mattress firm.

Atticus was very helpful in assisting us choose the right mattress for our needs. Great experience!!

I never would have made a purchase without the help and kindness of Zara! She was patient and informative. This was my first time purchasing a mattress and I was nervous and unsure but she took time to help me make the best decision for me. I haven’t tried out my mattress yet, but the process and experience was great thanks to Zara!

We had gone to 4 places before here on our search for the perfect mattress, once we entered Mattress Firm we were greeted by Zara— who is absolutely amazing!She helped us find exactly what we were looking for. Great experience. I am so impressed by Zara’s kindness and ability to help people!We were very pleased with the price, mattress firm is defiantly the best quality of mattress for the price.Could not be happier! Thank you Zara!100% recommend to go see Zara at Turkey Creek Mattress firm, she is the lady to talk to if you want an amazing mattress at a GREAT price!

Zara was very helpful in showing us mattresses and helping us find exactly what we wanted. There was no sales pressure and she gave us pricing to take home on two different mattresses, which allowed us time to think over which was right for us. The prices were much better than other mattress stores in the general area. Finally, we were able to get a delivery date within two days of our purchase. We are very excited for our Tempur-Pedic mattress to arrive!

We had good experience and got a great deal

We’ve never bought a new mattress and had no idea where to start! Our salesman was extremely helpful and gave very good details (pros/cons) of each mattress.

Great experience for customer service. Zara was very helpful and patient in answering questions at the store and delivery guys, Jay and David, were very nice as well.

Had got to talk with Bo, he helped get me a good mattress for a great price. Good customer service aswell! Highly recommend.

Kind and helpful service- great selection and quick delivery and setup!

Zara at Mattress Firm in Turkey Creek Knoxville went above and beyond to get us a great mattress at a great price! Best customer service experience I’ve had!

My husband and I went in yesterday looking for a mattress and the staff there were AMAZING! They cared about our needs and offered the best possible choices. We are so pleased with this store and we hope you will be too!

Our experience was great. I would definitely recommend mattress firm turkey creek to anyone I know

Zara was great and helped us find the perfect mattress for the perfect price! Extremely friendly and knowledgeable. HIGHLY recommend going here in Turkey creek for all your bed needs.

No high pressure sales. Knowledgeable salesperson.

Purchase and delivery went well.

Very kind and helpful. They were upfront and honest about all the little details and manage sure we knew what we were getting.

The lady who attended us was extremely courteous, patient, and helpful. When we got there, we were the only customers, but then a whole bunch of people showed up. She managed to take care of us and tend to the new arrivals without a glitch.

The associate was very helpful and courteous. She answered my many questions and was always willing to explain and provide details.

We were purchasing a bed for a person in need and Mattress Firm threw in free delivery with set-up. It was completely unexpected, but very much appreciated!!!

Zara immediately greeted us when we came in the door. She was patient, knowledgeable and personable. We tried many mattresses, and she took the time to explain each one and go over the benefits, differences, and price options each time. We were so happy with the entire professional process. John was also very welcoming and professional. I will definitely be returning to Zara when another mattress is needed!

Mr. Bobo was so helpful and friendly. I recommend anyone in the area to go check them out.

I couldn’t have asked for better experience when purchasing an expensive item such as a bed.Zara was extremely knowledgeable on all the products and what separates them from one another. To match her expertise with the product she was able to help me afford the bed I wanted for reasonable price. Thanks Zaragoza the incredible customer service and all of your help! We will definitely be returning for to Mattress Firm, Turkey Creek for our next purchase!Pro Tip: Ask for Zara

Everything was great. Our sales person was courteous and professional and didnt try to sell us something we didnt need!

.We walked in knowing our price range what we were looking for and we were met with fast kind service who provided us with what our options were. We were provided a quick option to pick up our bed locally and were on our way quickly. We have been happy with our choice.

My wife and I stopped by the Mattress Firm store on Turkey Creek the other day and we couldn’t be more happier with our new mattress along with an adjustable base. Zara, our sales lady, is a great acknowledgement in bedding details and has worked out in a BIG GREAT deals that you couldn’t beat the great prices on bedding at any other different stores after she talked with her manager to agreed a great deal price on our new mattress. Highly recommends to see Zara in person at Turkey Creek and I guaranteed you that you’ll NOT be disappointed with a great deal.

Excellent sales staff. Explained all the products in detail and was very helpful.

I had a very pleasant visit today at the Mattress Firm in Turkey Creek. Zara Evan was very knowledgeable of all the different types of mattresses and helped me pick out the perfect mattress. I have been to several mattress stores over the past few days and I just new the moment I walked in this was going to be the place. I received a great prize and cant wait to receive my new mattress. I would highly recommend this Mattress Firm Store!

Great experience. Never tried to upsell my wife and I. Truly wanted the best for our health. Go see Bo!

Zara was great helping me to pick out an affordable mattress for my guest bedroom!

If I could give more stars I would! John provides top-notch customer service. I went in with my daughter to look for a mattress and he went out of his way to make sure we found one that fit our needs, comfort level, and budget. He even pulled one from the back and set it up on a display to test out. We purchased the mattress and went to pick it up from the warehouse to find that it wouldnt be in stock for another week. Knowing we needed the mattress that day, John upgraded our mattress at no charge and threw in a couple very nice pillows. It is rare to find a business who goes over and beyond the call of duty to make things right. It was a simple mixup, but he really stepped up. I would recommend this particular Mattress Firm store to anyone. Ask for John and youll have a great, no-pressure experience. The next mattress we buy will be from him! Thank you, John! There should be more people like you in the world. :) ~Kristin

I had a very pleasant experience finding a mattress that is both within my budget and also comfortable. I looked around at a number of stores and only at this one, when working with Zara, felt like someone actually cared about helping me find whats right for me, not just pretending to in order to making a sale. All the employees at the store were nice, but I primarily worked with Zara and really recommend her. I didnt have any issues with delivery either. It was delivered in the scheduled window as stated.

Very helpful staff and I feel like we got a good price !

After visiting a few other stores shopping for mattresses, we ended up at Mattress Firm (Turkey Creek). Next time, we will go there first! Cassie was amazing to work with...very patient and honest! My in-laws saved over $2,000 by stopping at this store! AND my husband and I were able to get the adjustable bed we have always wanted! Very pleased! Thanks again Cassie!

Definitely was a pleasant experience! The saleswoman was easy to talk to and informative !

Great experience. Cassie helped me and my wife. Took her time and gave very useful info. And made sure we got all of the Black Friday specials! No high pressure sales tactics. Great clean store.

Bo went above and beyond to help.My mom was moving into a senior living center and the hospital bed we ordered was not going to be delivered in time. Bo helped me find a temporary solution that was affordable and quick, and then he took the mattress to the retirement center himself and set up her bed. Bo went beyond custumer service and in our eyes he is a real hero. In fact, the hospital bed people called a week later and my mom said she liked her bed the way it was!

Bo saved the day !I ordered a mattress from another state and after sleeping on it, realized that I had chosen the wrong one. He coordinated with the other store and helped me choose the right mattress for my low back issues.He was unbelievably patient, knowledgeable, and so so helpful !

My husband and I stopped by on Sunday. We were looking to upgrade from a queen bed to a king. We were blown away by the service and friendly attitude of Rolf. He was very knowledgeable, he asked us a few simple questions and narrowed it down to three beds that met our needs. We picked from those, selected pillows, paid and were out the door in half an hour. We were so pleased with the service and price! Weve already recommended Mattress Firm and Rolf to several family members and friends.

John Cespedes was awesome. After we browsed, he showed us features of the beds. We told him we wanted to think about it and we would be back. There was no pressure. We came back and bought the mattress. The bed was delivered by two gentleman that were great. They were also very knowledgeable and professional. I would recommend them highly!

Friendly staff, quality stock, and good prices. 10/10 best place to buy a bed! Go see Bo, hell take care of you.

Zara was awesome, she was very helpful finding us a bed. I would recommend going to Mattress firm in Turkey Creek.

Very helpful and knowledgable. We love our new hybrid mattress.

What can be said about this company and Brian (Mgr.) other than AMAZING!! From his initial contact to education about the various products to his no pressure sales to making sure we had sheets as we moved into our new place (delivered by an employee after hours) and then his follow up after the sale, WOW! Even when we needed assistance months after the sale, Brian remembered our names upon entering the store and far exceeded our needs in handling every issue. We love our mattresses and the experience we had with this company but especially with Brian. Owning our own business we realize how important customer service is and Brian is who all companies should strive for in their employees. Thanks again for everything, we are customers for life!!

Highly recommend..very knowledgeable saleslady, she went above and beyond helping us purchase our mattress. Thank You Zara!

Zara is a brand new manager at this store and she provided us the friendliest and most thorough service. She was incredibly patient with us through the buying process and helped us find the perfect mattress for our specific needs. Please visit Zara at Mattress Firm Turkey Creek if youre in the market for a mattress! You will not be let down!

Bought my last 3 mattress here. Always phenomenal service. Price matched an online price from a different retailer. Highly recommend.

Zara was extremely helpful and friendly. It was a pleasure to shop at Nates Firm.

A great place to get a new mattress. Friendly sales staff, very knowledgeable and willing to help you make the right choice for a good nights sleep.

My husband and I recently bought a new mattress set. John was top notch! He gave us excellent customer service and great prices. We had gone several places and chose to buy here because of the service we received. Not pushy, but very informative. We have been sleeping on our new bed for a few weeks and couldn’t be happier!The delivery service was great too. Punctual and again, very accommodating!We highly recommend this Matress Firm Store!Thanks again, John!!Donna and Jeff CohenMaryville, TN

The customer service there was amazing. We talked with Martin and he was awesome, not pushy at all talked to us about our needs and wants. All around great guy and great experience

Cassie is hands down the best sales person at Mattress Firm. She took her time to explain how each bed was made, and all of their comfort levels. She didnt PUSH me into buying anything, and even encouraged me to shop around (to which I did), and within 20 minutes of being in another store, my boyfriend and I went straight back to Mattress Firm to work with Cassie. She is beyond knowledgeable about every bed in the store, and she makes you feel comfortable every step of the way in choosing which mattress set is best for you. If you are looking for a new mattress, go see Cassie McGoogan, and tell her Christine sent you!

Great experience found what I needed in and out 👍

Very nice salespeople and quality products. Delivered our new mattress within a few days after purchase and hauled our old one away. Nice discount on other products and good financing plan through Wells Fargo.

Very knowledgeable staff. Worked with me throughout the entire process. Check them out!

Ill start by saying I hate furniture shopping as much as clothes shopping! I intentionally waited 10 years to replace my mattress because of high pressure sales tactics in furniture stores. I did some mattress research as well as read reviews of local mattress stores. Mattress Firm always seems to be at the top so, I headed to Mattress Firm in Turkey Creek. I was immediately greeted by Cassie. I told her exactly what I wanted to look at and what I was specifically looking for. Fast forward 1.5 hours later and much more knowledgeable about 10 year newer mattresses, I made my choice. They do offer quick red carpet delivery but, since the next day was Super Bowl Sunday (Go Eagles!), the company gave the delivery folks the day off. I was set up for delivery on Monday and not only did I receive several calls reminding me but, also a call when they were 30 minutes out. The did in fact lay a red carpet at the door, had booties and did a fantastic job of delivery and haul of the old mattress! I am very OCD and it couldnt have gone better! Quickly back to Cassie, this lady is an outstanding representative and asset for Mattress Firm. She is not at all pushy, she is knowledgeable of all the products sold and she went out of her way to ensure she got me any/all discounts she possibly could. The real seller for me was when she told me, the main goal of Mattress Firm was not to sell you any mattress but, to make sure you are getting a great nights sleep! SOLD! Put a great representative of Mattress firm with a awesome red carpet delivery and youve got a great solution to getting a great nights rest. Thank you Cassie, delivery folks (sorry I didnt catch your names) and Mattress Firm. Thank you very much!!! Oh, I love the Beautyrest Black Hybrid Plus :-)

I couldnt say enough great things about my experience at Mattress Firm and with Zara. She was extremely pleasant and helpful. So long as I live in this area, Ill return to Mattress Firm at Turkey Creek for my mattress needs. Thank you Zara!!!

Very informative salesperson. A nice shopping experience.

Excellent experience! Cassie was helpful, knowledgeable, pleasant and not pushy! One of the best sales associates I’ve ever dealt with!

Bought a mattress to take home immediately. Drove across town to the warehouse to pick it up and it was out of stock. I’m now told I have to wait for a phone call. Not the experience I was expecting when I went mattress shopping today.

Fantastic experience! Very friendly!

Excellent customer service Zara is wonderful she is very customer focused

Great prices

Very nice and helpful employees. Good deals on mattresses.

Our dealing with John Cespedes was great. He is one of the most professional salesmen Ive worked with in years. I would highly recommend his services to anyone looking to purchase a new mattress.He had helped both of my daughters and myself with our purchases and we found him to be extremely knowledgeable.John Marinelli, AIA

Cassie was awesome to work with on getting a new mattress, a great experience will be sending family and friends here !!

Love my new body pillow and it was obly 8$!

The manger John is amazing it took really good care of us highly recommen him he didnt pressure us.

We always have amazing deals come see John and Zara for the best mattress buying experience youve ever had!!!

Brian is very knowledgeable and goes out of his way to help you with all your sleep needs at an affordable price.

Have not been there, we were at Steak and Shake it was DELICIOUS.

Buying and receiving our mattress from here was the most painful purchasing experience weve ever had.Condensed version: Mattres Firm sold us a mattress, lied about calling ahead of delivery, failed to deliver, rescheduling was a pain, they sold our mattress to someone else in the mean time and told us it would be over a month before we would get our new mattress (even though they had it in front of our house at one time!), they told us they would make it right when we heavily complained, DELIVERED US A USED MATTRESS (pubic hairs and all!) even though we paid for a new one, had to jump through hoops in order to get the mattress we paid for. Worst buying experience ever.Details:The salesman John was just great and quickly helped us pick out our new mattress. We paid in full and was told that wed be getting it delivered shortly. We also confirmed with John that MF would call me before leaving the warehouse so that I could leave work and get home so that it could be delivered since someone has to be present. We were told that they always do this and that it would be no problem.Fast forward to delivery day...I get a phonecall from MF telling me that they were already at my house. I told them I was around 25 - 30 minutes away and that they were supposed to call me before hand. The delivery person told me to start driving home and he would call and update his supervisor about what happened. I left work and drove home for around 7 or 8 minutes. I got a call back from the delivery person and he told me that his supervisor stated that under no circumstances was he to wait any more than 15 minutes for me. It didnt matter if it was their fault for not calling me. Irritated of course, I told the delivery person it was impossible for me to get home in 15 minutes and that they would have to reschedule.My wife called them to complain and see if they would bring it the next day (we had guests coming in and we needed this mattress for our new guest room in our new house). She called the shipping warehouse and spoke to the supervisor. He was extremely rude and laughed at her when she complained to him. He said that he wasnt going to help her and there was nothing she could do. and that it was very complicated logistics stuff that she wouldnt be able to understand so she called someone else at MF. They said no they couldnt deliver it the next day but said that they would deliver it in a couple of days first thing in the morning. We got an automated phone call immediately after stating that they would deliver between something like 7:30 - 9:30 PM. This is not what we agreed on and we wouldnt be home on that evening. Had to call back and they told us there was nothing they could do and they couldnt deliver it until the next week.Fast forward to next week...They call me before hand and I get home and they deliver the mattress. While they were there it smelled very chemically kind of like cigarettes but I just assumed both of them smoked and that the smell in my bedroom would fade after they left. I thanked them and then went to lay on the bed before going to work. The smell was even stronger on the bed so I rolled over and directly put my nose on the bed and smelled. It smelled super chemically and I knew at that point that it was the bed and not the workers. I rolled off the bed and started really looking it over. I found a small tag on one side stating that this was a USED mattress and that it had been fumigated before delivery. I looked at the mattress some more and also found several pubic and animal hairs on the bed. It was extremely disgusting and I couldnt believe that I had actually laid on it and smelled it.We called the store directly and explained our latest issue with this purchase. At first he made it sound like there was nothing he could do but we told him that was not acceptable and we demanded this to be fixed immediately and get this gross used mattress out of our house. John ended up driving ~2 hours away to Chattanooga to go and get us a new mattress.

Ask for Brian. He is extremely knowledgeable about all products and will provide you with the highest level of service for a great price!

Best mattress place! Ask for Brian, his customer service was top notch!

Great place to find the price for your sleep system friendly people great customer service se habla Espanol

Very friendly staff, and quality product.