William is a Rockstar!!! His impeccable service and attention to detail made our experience extremely satisfying! He kept things light and entertaining while we worked through the details to transition 4 phones. You are the best William!!!

Jordan and Brandon took the time to take care of me although they were insanely busy and gave me the best experience I’ve ever had at a phone store. I usually feel ignored and disregarded but they took the time and helped me with everything and fully explained everything in detail. Knowing I came in on a Sunday and it was so busy and so many people in line it was so helpful. I highly recommended this team they get it done so well .

Excellent experience with Alex and Will and the team from AT&T at Kirkwood. Traded in two phones for new iPhone 13 Pro and iPhone 13 Pro Max. Got all the accessories we need and made the process seamless! Great experience!!

William has made this location the only one I shall use. I went to another location prior with my issue knowing that it should be a simple problem of account updating. I had upgraded my phone to a 5g but was locked out of service as if I still had a 3g. The other store just tried cramming sim card after sim card to no avail. This wasnt going to work if you dont turn it on and remove the data block. William saw exactly what I thought was going on and we were done in minutes. I very much appreciate you thanks William.

After multiple unsuccessful trips to Att stores, William was able to help with the purchase of a phone for my elderly Father. His knowledge and patience was phenomenal. Highly recommend this store

William rocked my socks off. Seriously had to go directly to Walmart after I finished up to buy new socks. Martavius was pretty much awesome too. This dynamic duo made porting a breeze! Very pleased!

Our representative Caleb was great! I was adding another line to my account and he was very helpful, informative and funny!! Lol he also had amazing eyebrows 😅

Kirkwood Store! Great staff all helpful and friendly They all worked together to help us! Would definitely recommend!

Went to this store after going to the Webster groves store on Watson. The Watson store seemed in a hurry to close because I asked for a new phone. I went to this store and told them I needed to get a new phone. They were helpful and I was out before the store close. I would highly recommend going to this AT&T store.

Alex did a great job asking questions about my use and needs, so he could identify the right phone for me. I was pleased to have assistance in setting it up, and choosing accessories. This is my go-to ATT store, because the customer service never fails to exceed my expectations. In fact, their customer service raised the bar so high, that when I’ve dropped by other stores that were on my “running errands route”, I’ve left and gone out of my way to go to “my” ATT store.

I am so grateful for all of the help I received today to resolve my mobile phone issues. Both Tyler and Mike made sure all concerns were addressed and my questions were answered. In this and previous experiences they also looked for ways to best match service plans with our needs. I will be a repeat customer!

Went to the AT&T store on Lindbergh in St. Louis, wait was quite long but Derricka was fantastic. Dig into the problem, offered good information, and I left with a solution. 5 star service.

Caleb was great! He went above and beyond what I was needing. The whole experience was wonderful thanks to Caleb!

(Kirkwood store) This store is the best store Ive been in for a long long time. They went above and beyond to make sure that my wife and I were completely taken care of. Thanks to Robert and BriannaWe appreciate Your patience with us We cannot say enough to Show our gratitude

Buyer beware was solicited for business offered 4 free phones as it was pitched reality 4 credits of 150 per line with and 16.67 credit 30 month term on each phone priced out as 499 each Samsung galaxy sold me phones with no insurance. Never mentioned it I thought it was part of proposal by Paul Miller Att sales rep, wont return phone calls, visited the Att on Cave Springs, told by Heather my phones had physical damage, blame the customer for over priced under performing device, The ATT customer service deserves a zero but 1 is the lowest allowed, basically long story short Im stuck with two bad new 400 phones that dont work and no insurance or warranty, no wo Der ATT cant keep customers the dont want to. Bye all my services are going to change Heather didnt care neither does Paul

Brandon giancola was GREAT!He really helped me through a difficult transition from my Android to iPhone!Thank you Brandon

To avoid waiting, get there when they first open in the morning. This location is very busy, and while the employees work hard to help everyone ASAP, they arent magicians! If you arrive after 11 AM, be prepared to wait--and please wait politely!! The employees are doing their best.

I dealt with Caleb Sexton at the Kirkwood store. He completely untangled the mess I had created for myself and did so with patience and professionalism. I couldn’t have been happier.

DeAngelo(Dee) was awesome, courteous, professional, and engaging. He is really good at what he does. Overall a most satisfying visit.

They take payments but thats all why even have a store at all.

Caleb Sexton was outstanding service I would hire him in a second

Came in the management and the reps were amazing had bunch of problems they they helped me with everything.

DAngelo, Caleb, and Mike were awesome! This one post reflects multiple visits. Outstanding customer service each time! Knowledgeable, friendly, and great follow-through to ensure questions are answered and issues are resolved.

Customer Service was exceptionally great. I love it

This store has the most above and beyond staff.The other stores dont even compare.

Always willing to help. Usually quick lines, if any. Very helpful

Very friendly and prompt service. I went in there with a client to purchase a hotspot, for a backup for main internet service in case it goes down. We did not have to wait, and the purchase only took a few minutes. I dont know how this location is on the weekends or very high traffic times, but we went in in the middle of the week in the afternoon and it was very fast service. If youre going to use an AT&T product I would say that this is a very good location to go to.

This location has been exceptional in assisting my family and I. Derricka A & the store manager, as well as the rest of the team have been very patient & helpful.

Great customer service today in drop in need. Was helped quickly and in a courteous manor.Tyler and Caleb were my customer help.

Worked with Brandon yesterday who was great about getting me and friend setup with new phones which seem overwhelming but he made it easier; We had some questions and confusion and came in today Will help fix all the confusion and organize our phones and get the Apps we needed.

Daniel was FANTASTIC! I am very worried every time I have to update my accounts. He made everything go without a hitch from explanations to setting up new devices. Thank you for being so understanding and professional! Keep up the great work.

My visit was wonderful. Just bought a new phone last week and was having some difficulty. David was knowledgeable and helped me solve the problem. I am older and a little nervous with technology. He put me at ease. You are lucky to have such a professional and kind employee. It was the AT&T store inKirkwood,MO. Will definitely return

Be aware of going through a store that works on commission. DeeAngelo worked on my account and signed me up for all kinds of things I didnt want. Called several times to fix my 500+ first months bill and nothing. This guy is a hack, contacted corporate to make things right.This guy says I contacted my regional manager and nobody gets this kind of deal lol. Typical salesman but he outdone himself he sold things I never asked for to get his commission. After contacting corporate apparently commission stores are having problems all around with employees like him

I had a great experience getting a new phone and fiber internet with Robert!

Brandon went over and above to help me. Made it a pleasant experience

Despite being busy, gave personal attention.Im another happy customer.

Daniel was great! He took the time to answer all of my questions, was very knowledgeable and saved me $$$ on my bill! This isn’t the closest AT&T store but I will gladly drive the extra distance. This is my AT&T store from now on!

Bri was very professional, friendly, and listened to my needs. She took care of all my needs. Would recommend this location.

I wanted to upgraded my phone and my phone plan but I wasnt sure which phone plan or phone would work best without costing a lot. Hannah asked me a few questions to find out my needs, then showed me a few different phones and plans and helped me decide which one was best for me without pressure. That was the impressive part. I like a knowledgeable salesperson just not a pushy one. Hannah was amazing!

The best service ever and best offers can’t complain . Ask for Tyler he is the best . Really nice place and really good people. I was helped with everything that I needed thanks to att

Daniel was very helpful and patient. I feel like he helped us make the best decision for us. Overall, our experience was great!

Amanda was great! I needed a phone case, and had very specific questions, as I have had issues in the past with cases not holding up and problems. She knew EXACTLY what I needed, and helped me! She was knowledgeable, and pleasant to work with! highly recommend this place!

I was very impressed with the customer service. The representatives were very informative and such a pleasure to experience. Great visit.

Hannah is AMAZING! She knows her stuff. No nonsense, not pushy and handled everything from beginning to end. I walked in with a broken phone and left with a fully loaded top of the line new one. She was able to retrieve all my contacts and photos too! Hannah, is who you need if you are having problems thats for sure

Great customer service... I had an issue with my sim card and customer service on the phone messed everything up than locked my sim card to where I could no longer use it I went to the closest att store HERE the gentleman was understanding and knew exactly how to fix it where I was out the door in 5mins with new sim... Thanks

Daniel, Robert and Austin worked tirelessly to transfer my phones from Sprint to AT&T. Tmobile would not upgrade my phones even though they advertised that they would. Visit these guys. They will make it happen. My thanks for the awesome customer sevice.

Amazing store! Team here goes out of their way to make things happen work for you!

Great service.

Hannah help me with the purchase of a new cell phone. She was excellent! Hannah is knowledgeable, professional and easy to work with. Hannah genuinely loves her job! I learned a great deal from Hannah and am happy to have met her.

Bria is amazing she knows her stuff. Everyone was helpful and had their mask on. Love this store

Every time I stop at this location for service they are A+. Fast, friendly and very knowledgeable!!! Amanda has helped me several times, she and her team are the best!!

Hannah made getting a new phone and phone plan simple. She knew exactly which phone and plan I needed to make my life easier. Thank you.

He was so patient and so knowledgeable and so helpful. We really felt as though we were getting the straight scoop. We never felt we were being sold anything. And he was always very happy to double check prices or availabilities or products.

Daniel was great. Walked through everything. All working great.

Shopping for a phone is stressful but Hannah made it easy. She is very knowledgeable about all the products and plan options. She even helped me save money. Im glad I switched over from Sprint, thats for sure.

Amanda was amazing at helping answer all our questions and was very detailed and took her time transferring all our data. We love this store best At&T around

If you need fast, friendly and knowledgeable help....this is your store! Ask them how about AT&T Protech storage! Lifesaving!

Manager lied about I can not transfer my phone number from Cricket in this store I will complain to corporate too

FantasticService is fastVery friendlyAnswers questionsCome here to this locationThey are very helpful

Bria is amazing she was the only one available to help me. Thank you so much Bria youre amazing :)

Don was great to work with! Quick service and made sure I had the most cost efficient plan!!

I came in desperate need for a phone and Hannah was able to help me out instantly. She knew exactly what phone I needed to take care of all my businesses needs successfully. Thank you Hannah for knowing your stuff!!

Thanks Dangalo for the excellent customer service, had been to 3 locations before hand, he fixed it soon fast, thanks again

Sales associate gave us false information regarding fees.Additionally, the manager gave us a hard time returning 3 defective screen protectors that we purchased within less than 2 hours (one shattered, one scratched, one with several large bubbles which the bubbles were an issue immediately)They didnt not know how to transfer data from an old phone to a new phone properly.We had to go to a different location the next day and I was able to receive help there at the other store. I will NOT be returning to the KIRKWOOD location again.

Bria was amazing I came in to pay a bill and got att tv and a new phone thank you Bria.

Thanks D, great young man! Transfered my info and got my new phone all in 20mins

Great location! The crew love each other, great atmosphere as well

D Patiently helped me tranafwr all my data after being to 3 different locations

Deangelo took great care of us. Very helpful. Thank you!!!

I had horrible experience last week in this store.They tried to sell plan and services which I really dont want and need.I strongly felt he wanted to be look nice to the customer but actually tried to rip me off. Unless you are fully aware about latest promotion, plan rates, and services, avoid this store.

I love it here worked with bria she is amazing best customer service Ive ever experienced:)

Daniel provided great service and was very patient and really a pleasure to work with

I love this location.everyone was respectful and even offered mask for us, super polite crew

DangeloC is a very great guy, I will definitely ask for D, he is so efficient . THANKS D, Ill definitely be back

Thanks Dangelo soooo much very nice guy

Workers are no help and smelled like pot.. terrible service and overall experience. Had to go to another store to get the problem I had resolved.

Great service l! Worked with DANGELO, very experienced and knowledgeable

Worked with a D, has to be the most patient and detailed person ive work with in yeara, i recommended to ask for a D, the guy is really good

Can I only work with D,? This dude was crazy good seriously

Thanks Hannah for your patience in answering all my questions. Very professional.

Morons work here. In 4 times, still NO phone!

D is a very very great person! I love this location

So I recently went to att (3/22/20) because of a broken phone. And I was met by Andy and Otto (?? Sorry If I got your name wrong.) But I couldnt be more happier with the way they treated us and how fast they were able to get me going again. Thanks guys!

Hannah’s customer service was amazing, really made the whole experience a breeze

My sister and I went in to buy new iPhones and to talk about making changes to our plan. We were helped by D’Angelo and he was very polite, informative, and made sure all of our questions were answered. After our phones were delivered, he helped us get our new phones set up, made recommendations on cases/screen protectors, and even put our new accessories on our phones (staying late to do so). I would definitely recommended this store and going to D’Angelo for all of your needs!

Excellent service, so nice, helpful. Live Daniel, will go to this ATT store.

If I could be give this store a MINUS 5 star rating I would. Went into buy my son and I new smart phones. The chubby african American man wearing jeans, glasses, no name tag and portraying himself as a customer service rep was snarky and very unhelpful with my initial questions, and seemed not to care when I turned around and left. Save yourself the angst of indifferent incompetence and take your $ and business elsewhere.

Quick and easy to get things done. Thanks Robert

I purchased a new phone and didnt know all of the new features available. Hannah took time to help me set it up and get it going. She Rocks!!

I worked with a Dangelo he was so patient and detailed . I had been to 4 different stores and no one was able or took the time to help, he assisted his co workers with everything while helping, I recommend you talk to D for sure the bwst

Quick and friendly service!

Hannah is awesome! Very personable! We will definitely ask for her again when needed!!!!

Great location Thanks D and amanda very patient crew

I had a great experience at this location. Daniel was very helpful In the process of getting a new phone, which has been a hassle in the past.

After months of needing a new device I finally decided to get the latest Samsung phone. I was informed upfront about that in order to receive the promotion I would need to add a new line. Not a problem since I was looking to add my elderly mom to my plan. I was promptly greeted by Andy who informed me that some one would be assisting me shortly. within 5 minutes a very pleasant and knowledgeable DAngelo assisted with transferring my information to the new device. He went as far toshow different case options and how to use the new device. If you are ever in the market to get anew device along with top notch customer service please visit the Kirkwood location. Very happy satisfied customer😁

Great help and assistance. Thanks

I just tried to call and ask some questions regarding adding an ipad pro to my att account. A lady answered the phone, i couldnt tell you her name because she didnt offer it. I asked a couple question regarding if they had a specific model in stock. She decided to falsely claim that NONE of the att stores would have this specific model (the ipad 11 pro, 2nd gen) in stock and i would have to order it. Thats actually false, as i have already talked to a couple locations who DO have one or two in stock. However, if i can get the newest model, i would much rather do that. So i asked if she knew if the 7th/8th gens were the newer models. Instead of answering my question she rudely stated i dont know, Im currently busy with a customer. Youll have to look all that up online. If you are with a customer, simply either A. Dont answer the phone and let someone else get it. Or B. Put the customer on hold until youre finished with the customer in front of you. Its simple. And it prevents you from being rude to a customer on the phone.

Hannah was helpful . Thank yuo

Thanks, Austin! My phone wouldnt charge so I went in to see what kind of options I had. A kind gentleman named Austin took the time to examine my phone and then remove some lint that had become lodged in the port. Writing this review with a fully-charged iPhone. Five stars to him. Four stars overall only because I had to wait while it seemed like there were clerks available. Maybe its just me, though.

Tha is Guys fixed my problem so fast and easy thanks for the service D, Hannah and Alvin