I just want to provide my experience after my first visit here.Great staff and team working in this location.Staff is Very professional and experienced; in addition, they are welcoming customers which means a lot.Very honest and transparent staff (Jaz assisted me and he is a very experienced and amazing/professional person)Overall clean store, great inventory, great promotion and plans, and very ideal location right by Totem Lake Mall.Overall they will have my business and I will transfer to Verizon from TMobile.Thank you for providing A+ customer service and support.-Amir

Good service. Nice people. I was an AT &T customer since the 70s until this year. They were seriously overcharging me every month. Glad I switched. Same service with half the cost.

They wanted me to buy a new charge cord for $25 for a phone and charger I have had less than a year. I made an appointment and the lady that was helping kept being interrupted by people walking into the store as well as other associates. I would go back but not very customer friendly and now I know having an appointment means nothing to Verizon. I should have just walked in.

Very knowledgeable staff and very helpful. I want to give a shout-out to Jazz, the individual who assisted me, who was patient, courteous, and great to work with. The store is taking the pandemic seriously which is good to see.

Excellent staff! Friendly, helpful, and professional! I just got a new phone and (because it’s me, not because of them) I had so many issues - just those “rarely happens” things. (Because it’s me lol) and they were ALL so helpful! I had to go in multiple times and by now, we’re all friends! They all great me by name when I go in the store! It’s nice to work with such friendly people who genuinely care enough to really help you out to make sure you leave happy! I would DEFINITELY recommend this location and staff to anyone!! Thank you, all! 😊

Great team of service at this location. I had the pleasure to work with Daniel, who is very friendly and professional. Highly recommend his helpful service to anyone.

The store manger Jayden Shulke helped us. Not only was he professional, he was kind and friendly. He was not pushy at all.. like you see with most salesmen. He did whatever it took to have us leave with phones we wanted, at a good price. We ended up leaving with a Note 10, and a Note 10 plus and couldnt be happier 😊 Came back about 3 months later and purchased a tablet! Great guy great store👍

Went yesterday and immediately got what I was looking for and was given extra help that most reps wouldn’t even consider. Great staff. Left happy with my new iPhone thanks guys!

The customer service is worse than you can imagine and the management here is not responsive at all. They made many mistake on the bills and made it very hard for us to fix it. I paid the activation fee up front and it still shows on my bill. When I told them instead of solving it they made me to wait two hours in the cold weather or make an appointment for another day. Also, they will pretend that any mistake is yours. They will not take any responsibility for something that they suggested you to do in the first place.

Walking in, the employees were very welcoming. I was in the store to buy a phone mount. Not sure what brand, and overall wasn’t sure which one I was looking for. Brook help me find the best one. And my boyfriend loves it. He made the process simply effortless. He also informed me of promotions that I qualified for but didn’t know I had on my account!Thank you Verizon on Totem Lake Blvd. I would recommend this store to any Verizon customer or future customer!

Unfortunately, the person who helped me, who seemed to be extremely knowledgeable, took the sim card from my old phone and put into my new phone. I asked him about that thinking it was odd and shouldnt the new sim card go in the new phone, and he said no. Have been without my phone all day, and it is my main business phone, cant text or receive texts, and there were too many log in attempts, so the Tech Support people with Verizon cant fix the problem until tomorrow - hopefully. I have already deleted the info from my old phone as I need to send it back to Asurion. Praying to God that the info in my new phone will stay put!

I needed serious help because I had inadvertently deleted my phone, and lost everything! I met Nikki at the Verizon store at Totem Lake, and she was able to re-start my phone, and reunite my contacts!I am very grateful.Thank you Nikki, for taking on my project, and being so helpful and friendly!😁

Excellent service nice people !

Very helpful so Stephanie was great person explain all details ...

Beware! The rep told me it would be $170 mo. with tax so i went for it. First bill was $760 for the first and 2nd months! I went to return the phones and cancel my service and they turned me away and said call the main number. The regional manager said she was not going to report the name of the employee that lied to me and hung up on me. Finally i was able to return the phone I financed but did not get any down payment back and i had to pay the full bill or they would have taken me to collections. Almost 20 hours of my time gone and of course the money.Absolutely awful.

Great service. No lines.

The worst customer service ever. They messed up all the billings and promotions and not even care to resolve it. Do not suggest anyone to go there. When we show up to discuss the problem they made us to wait two hours to wait or come back another day for the mistake they made in the first place.

Josh, Stephanie, and Cassie all went above and beyond to make sure that we got everything we needed. We ran into a bunch of technical problems but they did everything they could to work around them and make sure we were taken care of.

After receiving awful service from Verizon Bellevue Square Mall store, We visited this store to have our problem solved. The staff kind, helpful and tried his best to solve the problem.

I came in to set up my Au Pairs phone and possibly purchase a new phone. I take FORever to make up my mind, and the associate Joe F worked with me until I decided on a new phone. He was professional, not pushy, and just plain nice. He was very detailed with every thing I needed to do, helped me through the process, and then even helped me a few weeks later when I called to change plans (that I couldnt figure out how to do online). He is an asset to Verizon, and I wanted to make sure they know that.

Friendly, fast, helpful. Have really embraced the no-contact approach for things.

By far the best Verizon store I have visited.

Karly answered every question and even anticipated ones I would have thought of later! She not only knows her technology, she is a good teacher: patient and personable. She was managing the store efficiently while effectively helping me with my phone needs. Great lady and hard worker!

Stephanie is amazing, she cares about why you come in and will do everything in her power to help you get what you want and understand what you are getting. Joe and Benjamin are awesome too. All of the above are very knowledgeable and helpful.

Best service ever!

This place made me feel really uncomfortable. No prices displayed on the shelves. You have to dig to figure out the full retail price of things, I asked one of the sales people for an entry level phone and he tried to sell me a 1000$ phone claiming it got me the biggest discount. While that might be true it doesnt make it a good deal, Id even go as far to say its intentionally deceptive or even lying by omission. Cell phone companies dont care about customer satisfaction or repeat business because the contracts lock you in. Do your research before coming here!

Misled me on what the device protection plan actually did. Turns out the only option from them for a broken glass back is to pay 200$ for a replacement phone. Called a local repair shop and they quoted me 80$ to have it fixed. Canceled the device insurance immediately. What a scam! I want to be refunded for the insurance payments I made.Edit: also told me I couldnt be refunded for the insurance payments I already made. This was not the case. I have received a refund by contacting phone support. Lowered one more star.

Fantastic store. Wonderful customer service. The staff knows their stuff. I saved money on top of a deal from Costco! Jacob was especially helpful, working on his time off.

Brook was very helpful and saved the day. Yippee-Ki-Yay!

Friendly and helpful

I like the store. I was acknowledged quickly as a customer. The phones were connected to the internet for use. I prices of the phones were visible

Excellent customer service. Amelia and Benjamin were so helpful and took the time to explain all the features on our iPhone Apple Watch and Samsung Galaxy Watch. We will definitely go to this store from now on above all others. Thank you so much.

Best service always and ever!

Shout out to Casey,Im always very hesitant when I get a new phone bc in the past I either deal with a complete moron and/or lose something during the transfer onto my new phone. (Hence having same phone for 3+ years)Here at the Totem Lake store I met Casey, he has excellent people skills, communicates well and earned my trust during the transition to a new phone. He followed up consistently whenever I had a question after the sale as well. Very well educated in the options and features available, highly recommend this guy!!! Will definitely return!!!

The people were always nice and helpful but Verizon as a whole is way too expensive with so many added fees and taxes that after 15+ years we decided to switch carriers. If they finally do an all inclusive plan without added taxes and fees so we know what to expect, we would consider moving back but not before

$2.99 a month to stop the daily Robot calls. They also charge $7 to talk to a representative.

These guys are pretty good. they try to upsell you a lot, but thats their job. they usually have good sales, and if you plan what you want to get ahead of time, they give you all the best options, and help you set everything up right in store.

Taylor, was wonderful. I was having issues with the phone and she helped me understand and fixed the pop up problem I was having. She was very professional and understanding. I would highly recommend her.

I had to replace my phone and Joe was amazingly helpful, as was everyone else. I had some weird elements to the situation and everyone took it in stride and thanked more for the learning opportunity. Highly recommend them!

Need a new phone?? BROOK is your guy! No pressure sales - easy going - VERY pleased with my experience... And I have a great new phone as well!!

Great service, needed a new phone, was quick and painless!

Andrew P. Is awesome! Such a great help and able to always help me with any of my devices! I would highly recommend to see him for all your mobile device needs!

Very knowledgeable staff! This will be my go-to Verizon location from now on! It’s always a pain when issues arise but they make it easy. Really make you feel like they care and you’re an important customer. Can’t say enough great things!

Wonderful service and wonderful people. 10/10 would recommend

Employees were great at trying to find a solution. But the corporate system made it almost impossible to find a solution to my problem. Thanks so much for the effort. It should not take over 2 hours to partially fix a problem by ordering online and then have the product that was ordered not work and information in the corporate computer not be able to be corrected in a simple and timely matter.The in store employees work furiously to resolve my problem only to be stifled by software and customer service. Get it together Verizon!!

This storeis the best!!!Everyone is so knowledgeable!They are so patient helping me understand and implement updates! My first phone didn’t have dial so you can imagine how far I’ve come.They are wonderfully patient getting me acquainted with tne new equipment.Benjamin is a leader! So in charge without breaking a sweat.Shannon, Amelia, Brook . . . great job.I tell everyone to come with all their needs.Thank for this great crew

Casey was very helpful. Didnt try to upsell me a phone I didnt want or need. Found accessories that I wanted and bundled for a discount. The entire process was simple and quick.

Stephanie Pulido is awesome..go talk to this girl for ALL of your wireless device needs.

I had an issue with my phone whilst traveling and I stopped in this store for assistance. The staff were so knowledgeable and helpful and made the process so easy. I was in and out with a new phone in no time!

Love the new Verizon store! The staff had great energy and very welcoming!!! Special thanks to Andrew P. for helping me out.

Top-notch service. Many staff members, no waiting. I have been in to purchase and for tech support. Jaz and the other staff have been a tremendous help!

I went to 3 Verizon stores, non of the specialist tried to help me but selling me something else. Today, I came to Totem lake store and great guy by the name Brook helped me completely and solved my problem. I would appreciate it if you could compensate him and also mention his name in your monthly meeting.With ThanksMasiud Tabatabai

My mom and I were in December 28th 2019 and joe was very helpful and patient with my mom and I staying with us step by step and very understanding. 1000 gold stars for him.

Good place to shop

The staff is very friendly and helpful. They took the time to explain what they were doing and how.

The staff is very helpfulAlso, dont forget to take a look at those newly arrived pixel phones! They looks amazing

The staff at this location is always very helpful and friendly

Great new store and excellent customer service! Andrew and Josh were able to answer all my questions

Joe and Karly had very exceptional service. Thanks for the help. The only store I will use.

Got my new phone and setup issues resolved

Excellent! No pressure sales, answered all my questions, let me play with phones and assisted with setup!

They wanted too much money. To many employees for the morning shift. And not enough knowledgeable in what they are selling. No place for a handicap person to sit.

Great serviceBruke was very knowledgeable and fast service.

The new store in the Village At Totem Lake is really nice and the customer service is great!

((Summary= Totem Lake Verizon=Bad, Woodinville Verizon=Awesome!))I bought a buy one-get-one-free deal from this store on Dec. 21st, 2018 as a gift for me and my wife. I talked with Shanon who was very knowledgeable and was a pleasure to setup my new phones with. He is the only reason Im giving this store 2 stars. He helped me setup the proper data plan, and went through the in’s and outs of the plan to put me at ease. One of the questions I specifically asked was if I could exchange the phone for a different color after Christmas since this was going to be a surprise for my wife. He assured me I could with a simple $50 re-stocking fee since I would keep the same Iphone XRs & plan.After Christmas, I got a different story from different sales people on 12/26. They told me that of course I could exchange it, but it would cancel my BOGO deal, leaving me with paying the $50 re-stock fee, and the full $750 for the 2nd phone. Surprised, I asked why an exchange for the exact same phone would trigger the cancellation of the previous contract. They said Verizon corporate was now not allowing exchanges under the BOGO promotion, and that they made the mistake of letting everyone know that they could exchange their phones within the cancellation period.I then asked them why they are pushing their mistakes onto the customer instead of absorbing that cost, or fighting corporate for their customers to process an exception. I was told that the manager was “looking into the issue,” that they would not absorb that cost, and they could attempt to get me the BOGO deal with the exchange, but there was no guarantee that the fee wouldnt fall back on me. Hmmm…I decided to leave with the existing phone I was trying to exchange out after burning up my entire lunch break, and made an appointment with the Woodinville Verizon store after work to get a 2nd opinion. I met with Ben who not only told me he could do the exchange right then and there (thankfully he had one in stock), but he also called corporate in front of me to leave a notation on my account to keep the BOGO deal (verified with corporate & his manager), and filled out a form to submit to manually input the deal to my account just to be sure that I would keep this deal. He worked with me for just over an hour, and re-assured me that there would be no issue with the exchange. He also gave me his business card and told me to contact him if there are any issues, and hed take care of them if there ever were. He even called me a week later to let me know that he checked that everything went through smoothly, and that I just needed to make a phone call to confirm some stuff for my account. He was checking on my account and working to make sure the forms he filed were approved even when I wasn’t in the store, or asking him to… Now THAT is customer service!! Ben, youre a rockstar!Ben at the Woodinville Verizon location is not scared to fight to take care of their customers like the Totem Lake location.I now have a new plan, a happy wife, and a new Verizon store I will take my business to, and promote to friends, family and anyone else that will listen.I will never return to the Totem Lake location.

My cell phone reset to factory settings and shutting down on its own every 3 minutes. I took my phone in to the verizon store in Totemlake, the manager at the store ordered me a new Samsung S8. We were able to retrieve 95% of my stored informationThe customer service that I received was most excellent

Not into customer service too much anymore. The more technology, the less people friendly.

Benjamin and jazz are awesome. They were both quick and assertive.

Good store, all services available including cell phones, good friendly services and staff, easy access and plenty of parking available.

They were not busy and able to help me really fast with something that the phone/online support agents were not.

I was quick in and quick out. They were nice and friendly.

Very good..answered all of my questions.

Quick and easy store pickup

The Rep was a 10!Im an existing customer....The fact Verizon charges a $40 activation fee when Im already a customer paying $1300 for a phone is ridiculous. Please do yourself a favor and stop with the nickel and dime fees. I can just order a iPhone from Apple that is unlocked and skip you all together.

Stephanie was very helpful..

Great service.

Reminded me of an apple store very new and sleek

Staff is great, am pretty satisfied with the coverage as well.

Nice staff!

Took care of business, no problems

No one educated me about the protection plan. Check your bill people

Always very helpful, very friendly. Thank you

Friendly staff, super helpful & no wait!

Not too busy. New. Good customer service.

Nice store never a wait.

Amelia went out of her way to solve an extremely complicated technical problem that helped us greatly. Customer service was above & beyond

Love the new location and the great service!!

Unfriendly service when you cant afford the best deal

Staffs are really friendly and helpful!

Tried to sell me on a bundle pack and I agreed to purchase then told me I had to add a line of service to get the deal. Kind of shady to bait and switch...

Best customer service!

Excellent customer service!

Friendly and fast service!

Awesome customer service!

Great customer service

Didnt help as much

Such a great atmosphere

Both times Ive been there hasnt been a wait, and the staff have been great!!

Great customer service

Great service!