My son and I both have received their services for repairs and oil changes. They are accommodating and truthful with their diagnosis and repair in a timely manner. Truly offer genuine customer care. Venus is an exceptional young lady who deserves a raise. She went way beyond expected customer service with such a beautiful attitude and personality. Makes our day to talk with her and car issues less of an inconvenience.

I usually never worried about oil changes but with current events my husband & I are switching roles. A young gentleman at Meineke, named Mason was multitasking and offering to the best of his ability customer service. I was with my daughter and was teaching her that is how going the extra step for good service is done. I even spoke with another patron in waiting whom spoke nicely about Mason, and it put me at ease to go back because of gentleman at counter. even at a busy time when he spoke to me about my vehicle he was one on one and put me at ease at understanding process.

I called to get a price quote for a new fuel injector. Mason helped me over the phone. He suggested a more economical route and suggested we start with a fuel injector cleaning. And if that didnt work there were other avenues to explore. He was very professional. Once I got there he was patient. He listened to all of my concerns. Long story short I will be going back there for future services.

The service was great! The problem was identified fast and I was offered different solutions! Definitely recommend this location to anyone!!!

Good servicesNice coffeesRelaxed chair...😄

I went in for a routine oil change. Before, I suspect other oil change places did not have the correct oil filter for my car and just filled the oil, not telling me and taking my money, never replacing the filter. The guy at Meineke was honest, told me it was the filter that was on tight and to get the filter off he may need to break it. He helped me settle the issue, without breaking the filter off, by being honest and forthcoming and did a great job, by inherently making my service engine light go off. Great job Meineke and thank you for the integrity! I would reccomend these services to anyone!

I went to get car inspected, the guy at the register was super helpful assisting me. I was out in no time!

Amazing service and professional! Highly recommend for your car repairs and service!

Mrs Venus and Andres do a perfect job working as a team👍🏽

Staff was very helpful and communicated well. I recommend using Meineke.

They always greet me with a smile! I forgive like that they give you suggestions for maintenence needed on your car. I drive from SW side of Houston just to get great service. I recommend this to anyone who wants good work done to their cars

Great Services, but next time I want any drops of oil on the body of engine even engine cover to be thoroughly cleaned and also wipe away any dust on the surface of engine.Thanks for your kindness.

They gave me a honest assessment of my brakes after Meineke recommend I get $500 with of work done. Brakes were fine and they performed the inspection for free.

Very fast and thorough! The guy that helped me was great!! With excellent customer service!

They really took care of me I was very satisfied with there work and courtesy

I came in for an emissions test. I thought this would be simple and easy. They first ask, Why are you getting an emissions test? Well, to renew my yearly sticker with Texas. Isnt that why everyone gets an emissions test? I asked the price and they told me $18.50. Then they said with the extra inspections it will be $25.50. I was like, Sure, go ahead. After 10 minutes the front desk associate tells me that both tag lights are out and I wont pass without fixing at least one. I tell her to fix one, as I can replace the other myself. She also tries to upsell me on air filter changes (just went to mechanic a week ago all was fine) and offers a list of work they recommend (brake job, brake flush, power steering fluid, etc.) Five minutes later she says they are done and hands me a bill for $40.49 They charged me $12.99 to replace one bulb. The bill said a total of $38.49, and she said the extra $2 was tax although the bill calls it Shop supplies. I went ahead and paid. She said they were pulling the car around. I get outside and they are fumbling with the one bulb. I stand there for 10 more minutes watching as two people try to figure out how to change one bulb on my tag light. When they seem to get it they close the trunk and offer me the car. I ask, is the light working because I did not see the lights on. The tech sees they are not on and opens the trunk again. She and another tech fumble around until they realize that my headlights need to be on to make the tag light come on. Both tag lights come on, which they told me were both dead. They basically didnt know how to get the tag lights on in the first place and charged me for changing a bulb that was not dead in the first place. I tell this to the manager who tries to claim I might have a short somewhere. No, the tech did not know to turn the headlights on to get the tag lights on. I was charged extra for no reason. The manager SHOULD have made that right but had no intention to.AVOID THIS PLACE AND GO TO A PROFESSIONAL. THESE PEOPLE ARE AMATEURS. I wouldnt even let them change my oil.

In my opinion they over charged me for things that I wouldn’t normally get charged for from any other oil change place.

I called with a flat right before they closed. But I had to change tire before I could head over. They guy stayed after hours to help me fix a flat. Can’t say thanks enough.

Great service,friendly staff.

Very quick and efficient. 100% recommond

These guys did a great job when I needed my brakes replaced. They completed in a timely manner. When something wasnt right, they took it back in, got everything right and even stayed after hours to make sure it was taken care of. Very respectable as this was my only transportation.

Mason was great! Very informative and a big help!

Got car in quickly and changed oil as required. Prompt, courteous service, will use again.

My experience at Meineke (Katy Mills location), was great! They have worked on my car before for brakes, routers & new tires. This visit was for a state inspection. Michelle, really knows her stuff when it comes to vehicles. She is very kind & friendly, which makes you feel so comfortable and trusting that her mechanics will do a fantastic job on your car! Thank you, Michelle!! She is the main reason I come back to Meineke!

I was a bit nervous about taking my vehicle to a shop- as this was the first time having to take care of these types of things on my own. However, Philip, the owner, was very kind and took the time to explain to me what needed to be done, why it needed to be done, what could wait til a later date, and even showed me under the hood of my truck so I could see for myself what needed attention. Ben was amazing and had my truck repaired in a fairly quick time frame. These two men were very knowledgeable and kind- which helped make a stressful situation so much better simply by giving great customer service and caring for their customers! Will definitely return for future maintenance for my vehicle. I highly recommend Meineke Car Care @ Katy Ft Bend

Very friendly and professional staff!

Wasn’t bad

DeAndre was an exceptional person. He dissected my car with surgical precision. His family approach made me feel at ease. He makes money but the customer comes first. He embodies a shop manager. He is personable, professional and proficient. Billy is a great tech. He does work of two techs combined. If youre in the need for good work stop on by you will be glad you did!

Ive used this company twice for some major issues i had with my brand new car. And each time they were courteous, informative, and professional. They explained everything that needed to be done in detail, gave me a quote on my repairs and once approved by me and my warranty company, they had my car in, repaired, and out, in no time at all. Same day. Which is always a plus if you only own that ONE car. I highly recommend this Meineke Car Care Center if youre looking for caring and honest employees who do great work, in a timely manner.Sincerely, Shari Loehr

I was happy overall, but didn’t understand why they could not provide an itemized list of the work performed for my maintenance records.

Lost brakes while driving. Had a ruptured brake line and siezed caliper. Line and caliper replaced.

Great service! I made an appointment for 9:30 for an inspection and came to drop off my vehicle at 8:00. Instead of dropping off the vehicle they pulled in my vehicle and did the inspection so I could be on my way. Thanks for the great service.

Great service

A subframe part on my car broke and I was towed here. They were able to bring my car into the garage quickly and found the issue. They did not have the part as it was a dealer only part, but were able to fix it temporarily so I could safely drive to the dealership. Highly recommend them for friendly and fair service.

While the issue my truck was having was fixed, in a somewhat timely manner, the amount they charged me for labor was far too high. In fact, the charges for labor were astronomical. I paid more in labor, then I did for the actual parts that were needed for my truck!!! Service was great, however, and the employees were friendly, which was a welcome experience.

Was done in a timely manner

Great service, I am appreciated their work all staff was very well professional, I am a very happy customer and will return. I will not go anywhere else.

I recently had a state inspection for my Mazda6 at this Meineke location. There was a connection issue between the Inspection machine and the Mazdas on-board computer so the machine would not read the computer properly the first time and erroneously triggered an error message. Both the store manager and the technician (sorry I didnt get their names) didnt just dismiss the issue for me to fix it myself (as they could have done). Instead they went the extra mile to resolve the issue, successfully inspected my car eventually. I really appreciated their professionalism and customer service and I would recommend this shop to anyone who needs car service.

Very nice warm greeting as soon as I walked in. First time being there, and I appreciated the welcome and quality of work they were able to do.I was recommended to go here and now I would recommend anyone else as well.

Another great experience with Phillip and his team! Both times my husband and I had unexpected car trouble these wonderful people were there to go above and beyond our expectations. Thank you for your hard work, youve made customers for life 😀

These guys rock, stayed way late on a holiday just to finish our jeep! I recommend highly!

The manager was very courteous and polite. The only reason why I didnt give 5 stars is because he told my mom one thing about a discount and did a totally different thing the next day when it came to actually following up with that discount. He said it himself that he would give us the discount and still charged me full price the next day. I get that he is making a living but the least you can do is not lie to your customers. Ill definitely be going back in the future because he was a sweet guy but he needs to go above and beyond to actually keep his customers.

I’ve been coming to this location for almost two yrs since moving from VA to TX and have spent thousands of dollars here! And it’s started off a great experience but has recently declined. As a AA Woman I try my best to support black businesses but have to admit this location is why I am inclined not to do so. Got work done my front end and had issues only to bring it back and learn that the parts they used from their vendor went bad so it’s covered but I still have to pay for labor. Paid for an oil leak to be repaired only to bring it back b/c the oil still leaked only to be told it was leaking from a different place...SERIOUSLY! This is BS! I’m a single mom who works on the front line in healthcare before, during and God willing after COVID! And they want more money to fix or repair what was suppose to be fixed in the first place! Then I schedule an oil change call to see what’s the latest I can do so and was told 5p only to receive a call shortly after that they are leaving by 2p. on a Sat. When I called their competitors I was told they’d be there until closing time! I only keep going back b/c I have a gear shift issue that they are familiar with but my hand to the creator! After today’s oil change, I will go back and pay for the labor to get fixed and my front end issues but will never go back. You don’t and shouldn’t treat ppl this way! I’m positive the PPP loan due to the pandemic is keeping you afloat so do your jobs correctly the first time and protect yourselves and get healthcare workers back on the road without robbing them blind! My level of integrity dictates that if anyone from this company or their family should ever come to the medical center for care or the countless satellite office we have throughout Fort Bend and Katy; I vow to provide proper care and make certain they will never have to choose between feeding their families or being able to receive treatment and keep Texans safe! I’m so frustrated with this location which is walking distance from me home. If ever ANY black owed businesses wants to do better and make sure you can stay financially viable without a gov’t hand out or taking advantage of us all during our most vulnerable time in our lifetime, look to Meineke in Katy to know what not to do and how not to treat your most loyal and valuable clientele! I’M BEYOND DONE!

I made an appointment days Im advance for a front end alignment ando oil change. I let them up sell me to replace the differential fluid. Told the wait would be about an hour.Almost 2 hours later my vehicle is ready, BUT, they couldnt do the front end alignment because they didnt have the proper tools. So, $140.00 and two hours later, I still dont have the front end aligned.

Great place, Mason is very helpful, clean waiting area.

I will be returning. Today i came in and they gave me the best prices, and were so helpful! the tech and both mangers were amazing help and very knowledgeable in cars. i took my diesel in today and couldnt be any happier.

The representative that helped me on 8/13 was very friendly and knowledgeable. He answered all of my questions over the major service that I needed done. Although pricey, it was a great visit. I look forward to future service with Meineke un Katy, TX.

I loved this place. They were so very friendly and they got everything done. I will be coming back.

Went for the annual inspection. The person doing the inspection banged the car door scratching it deep enough to chip the paint off. The lady at the front was very cordial and professional. I do not recommend this place.

I took my truck here today, and i couldnt be any happier then i am now. the managers were very nice and knew their stuff. they are under new management at this location. they even give military/law inforcement discounts. which i am military. i give them all 5 star and i will only be going to them from now on. i have been to 4 other shops and no one else could figure out my car but they did in 20 min!!!! thanks guys!

Must give this place 5 stars !!!!!!!! Never have I been to a shop where someone actually took the time to make sure I understood exactly what the issue was I was having. DeAndre, pulled up a 3d animation of my engine and literally took me to school. After he was done explaining I felt like I was ready to be a mechanic (lol). Awesome Guy!!!!! I recommend this place here in the Katy area.

Went & got my mufflers done today. Had a great experience with Chris & his technician. They put on the new set & my car sounds amazing. Cost of the job was absolutely great. Saved me over $150 compared to another quote I received.

Excellent service and extremely fast.

I went for a oil change and Hank the manager informed me of other problems with my car. I needed a new air filter and my tires needed to be balanced. Hank offered a reasonable price and was really helpful. I will definitely take my car back for routine checks!

Great service and great people! I highly recommend this place to service all of your car needs. Will be returning in the future.

Stop by this place and the customer services was great and fast, I was in a rush to go to work and the gentleman in the front office got me in and out, I recommend this place.

I went to Meineke for an oil change from a different company. Their service was quick and prompt. We will continue to go back on minor issues with the cars.

Brought my car in for a knocking in the tire. Tech came back saying it was a whole list of issues costing upside of $2500 so we left to get a second opinion. We called around and ended up going to 2 other local mechanic shops and had 1 freelance mechanic look at it and got the same outcome from all 3 of them. Only 1 of the list of issues we were told by Meineke was actually wrong with our car. Best and final price was $705 us the price of an alignment... tall should feel ashamed of trying to run us up and fix issues that didnt even need fixing! LIARS

Called ahead to check if the could do an inspection on my box truck, when I drove they cannot do it.It was easier to say yes over the phone, than asking the technician and not wasting my time.Not coming back

Amazing service and great specials. The mechanic knows his stuff. I am a very happy customer and will return. I will not go anywhere else.

You asked for a review so here goes. i give them 100 stars! great place to get your car fixed and serviced!! very very very happy!

Awesome staff! Very quick and super nice.

Overpriced and the techs don’t seem all that knowledgeable. It’s your average mechanic shop I suppose.

I’ve used this business for several years and am always pleased. They can be trusted to do the right thing for your vehicle.

I went in this location upon seeing a $19.99 oil change and had my oil changed., I noticed the next couple of days an oil spot in the drive way .. thinking it maybe A/C run off, i ignored it .. as the weather was changing here Houston and assumed it more condensation than usually i see .. finally after a week i saw it leaking as i started the engine. it was coming from the oil sensor beside the oil filter,,, i knew then where that had happened :(.. at the time of the oil `Change the tech had put on the wrong filter and backing my car off the rack I had seen a giant 3 quart new oil spill on the floor.. [the reason i walked back was because they had my car for 50 mins.] so incompetence somehow `bumped or hit my `Sensor with the oil wrench .. cracking [and or] Damaging it. i took the car back to this location.. 1st they claimed a `faulty filter [I knew better] so i kept telling them `where i saw the leaking oil.. finally it leaked there, so the manager tells me `No problem Mr. Burks we will have you a new oil sensor tomorrow as it was almost close .. to come back earlier and well fix You right up.. and they did repair it.. Then tried to charge me $100.21 for fixing something they broke .. i was not / am not happy.. i refused to pay the `Unauthorized work, and `instructed Jose the manager to `remove the new sensor and replace mine . they did it ..and sent me on my way with the faulty sensor :( .. i feel i have been ROBBED .. and wasted 3 hours of my off time in traffic to and from.. had they told me they were to charge me extra for something they created id never went back .. i have been done Wrong :( buyer beware !!!

Very disappointed with Groupon coupon. I got an oil change coupon for $14.95 my vehicle takes 7 quarts (Expedition) I was charged $20 for 2 quarts of oil and with all the other charges, oil disposal etc.ended up spending $49. No way I would ever spend $10 a quart for oil and I was never asked before it was done. Mechanics were nice but I felt I was taken advantage of. Live and learn never to return

They were polite and expedient.

Will definitely recommend them to others and will surely pay them a second visit.

I live in Cedar Park, TX but had brake and shock work done on my car at Meineke in Katy. The brakes make this horrible noise every time I come to a stop. People stare. Ive taken my car back to Meineke in Katy several times. I cant get any satisfaction. The last time I took in my car for brake noise and shock replacement, they told me I had to replace CV axle because it was falling out. They replaced it and one week later I had to replace it again. This time Im back in Cedar Park when the CV axle broke and caused transmission damage. Meineke in Austin would not honor repairs. Meineke in Katy refused to honor their work to both my transmission or replacement of the CV axle. Im an 68 yr old female who feels Ive been dealt with unfairly by this company. I went through Corporate and still received no satisfaction.

Manager lied to me and service is BAD. I purchased a oil service on Groupon and called ahead to make an appointment. When I walked in, the manager gave me a VERY HARD TIME to get the service and he said he has no time today. (Get your schedule straight!!)Whats worse, the manager LIES. Finally he realized that Im not going take no as an answer so he told me that I can come back an hour later. When I came back, he said he couldnt do it because he needs talk to me and he couldnt read my phone number that he wrote down himself!!!He has absolutely no intention to serve me. He just LIED in my face, told me to come back a hour later and hell be done. Such a waste of my time!

They did good work but they are heavily overpriced charging 350.00to replace 1 metal brake line and the rubber line. Can get same work other places for half the price. Top it off charged40.00for 3 ounce of brake fluid. Total rip off.

Seems like new management took over in July / August 2013. Manager / Mechanic is too greedy. I went for inspection and he is talking about replacing parts and repair which is not even related to Inspection. I had done inspection in 5 minutes on the other side of I10 same day. Be careful before going here.

Outstanding service! Got in and out in no time at all, staff was very professional.

Great service overall. Chris and his team really know what they are doing. Henry is a awesome technician and he knows what he is doing. They fix problems that others make excuses of.

I went in for a tire to be fixe. I was helped immediately, the front desk guy was very kind, and I have to say the place was very clean. They charged me only $14.00, which I think was just fine. I hope they keep up the good work.

NEVER again. Terrible service AND faulty service performed on my husbands car. I contacted corporate and the manager, and received an email from a T. Grandinetti stating that my husbands car was 100% safe in its current condition. Wrong. My husband asked our neighbor who is a mechanic to look at the brakes and Meineke DID NOT remove the old brake shim, and put the new brakes on top it, which made the noise. DO NOT make an appointment online, as we made the appointment and the job was not completed until close to 7 pm, which is past their business hours. Meineke did a half wit job and I am beyond appalled at the way customer service handled my complaint.Appointment time: 3:00 pm FridayCall back for time to quote for new brakes 5:20 pmTold estimation would be $630. We said ok.Get a call back (AFTER they already took out the old brakes) that they did not have the proper rotor size and asked to keep our car overnight (given that they close at 6 pm and was told the job would be done by 6:30 pm). My husband asks if they can put the old parts back because he needed to work. The person was very rude and stated that we would be double charged for labor . How is it our fault they did not have the rotor size?The follow up email was NOT apologetic in ANY WAY. NEVER again, and I will make sure to let people know of the terrible customer service and the outrageous labor charge of $125 PER brake which cost us $250 for the service.

Hands down the BEST customer service I have ever experienced. Will be going back for all my car needs!!!

From the very first call with Gerald, the customer service was A1. Gerald quoted us a price that was affordable for the parts we requested. When I walked in I was greeted by Gerald and Kourtney. I told them what I needed and they got right to work. I was currently due for an inspection and they were able to fit that in even though they were busy. Being a woman I hate doing any kind of maintenance on my car because of course shops try to offer you unnecessary products/services. They even have the cutest shop dog named Chewbacca, who doesnt love dogs? Overall I would definitely recommend this location. Thank you Kourtney and Gerald for this experience.

Very upset with them. In late 2015 I called to ask how much a synthetic oil change was...and they gave me a price saying they had a special . They quoted about $60 which I thought was good.However, when I checked out the bill ran up to almost $90 as they tacked on labor, oil, shop supplies and tax! If $60 for the oil change doesnt include labor, supplies and the oil.....what does it include? I argued with him for a while then he gave me a coupon to mail-in for a $10 Rebate.Very dishonest representation of business!

Excellent service at a great price.

Tried calling this place and no answer, left a message and no response. Not great customer service, Id recommend going elsewhere

Chris went above and beyond for me today, I am moving cross country to Savannah GA tomorrow and with the hurricane I was not able to get my inspection done before now. He opened up just for me to get it done and was quick and really informative. They are very honest here I had a Groupon and due to the weather he could not communicate with Groupons server to redeem but he insisted I get my refund and he would honor he price. He patiently waited while I worked with Groupon on my refund and once it was processed he then charged me. In the past dealing with issues like this has been a struggle and Chris was more than accommodating. Though I am moving out of state I would highly recommend this location to any of my friends and relatives if they want honest and efficient service. Thanks again for being neighborly which is a rare thing these days especially in the auto care business.

Work done was good. Friendly staff. Wish they could do AC clutches

Every time I go on a road trip, they make sure my vehicle is safe for travel.

My wife was on the location trying to solve what was wrong with the exhaust system on the annual inspection, these guys stole $ 90.00 and made her waste 2 hours, but my Equinox is still waiting to pass the annual inspection. These guys complete ignore how to fix the exhaust system!!!! You better never go there!!!!. They told to my wife to run 60miles and the car will pass.

Very very happy with the motor swap and the amount of time they had my truck!

Very unlawful practices. Took my car for an AC diagnostic to most likely have the lines balanced and filled. After a $130 fee they said everything was fine, it wasnt and it was blowing out hot. Went right back and after 30 minutes they tell me I need a new compressor and total AC replacement at over $1200.I leave and go to another local shop I trust. He checks the lines and finds them filled with a yellow oily substance. Flushes them and finds the condensor needs to be replaced and the evap temp sensor needs to be replaced. Both parts are changed for $400 and it works fine.The meineke shop not only failed to perform a diagnostic, but most likely put some strange liquid into my system which damaged the condensor.

I went here because of a Groupon. Biggest mistake ever. They charged me 8 bucks for an extra quart of oil, plus another 8 bucks for oil disposal; bringing my total oil change to around $35 bucks...the same price I would have paid anywhere else. The place was dead, no customers. When another customer walked in and asked for an on-board computer diagnostic, they were told it would cost $149. We told the guy to go to AutoZone and they would do it for free. Rip off central, avoid at all costs.

Didnt want to give them one star, the service was ok they said they was going to be a couple of hours to fix my car but it took them more time, I guess so they can charge you that crazy price of 125 per hr for labor. the mechanic took more breaks than worked on my car. plus I had them order a part for my car and to find out later they charged me triple of what the price of the part was, I understand they have to make money but overcharging some is just flat out wrong. if I was you I wouldnt go to this place to get my car fixed its all about overcharging ppl not helping ppl get back on the road. plus I called to talk to manger and he got upset because I was making a complaint about the overcharge. I was going to go back but with the slow service and attitude I wouldnt recommend this place to know one. I guess you can call it the katy upcharge. PLEASE DONT GO TO THIS PLACE THEY ARE IN THE BUISNESS OF SCREWING PPL OVER. THANKS

The mechanic was very knowledgeable and courteous. The technician that cashed me out over charged me.

The guy at the counter today around 2pm should take a class in customer service. Much better experience with previous employees.

Worst service Guys.. my best advise better dont consider this, they charged 1000+$ for worth of 400$ other shop.Serious face towards customer..

Great customer service! Very helpful!

Professional

My vehicle broke down on Katy freeway on Friday around 5:30pm. I towed it to Meineke even though they were closed the manager Dandrae came out and helped me get my car situated for the next day. They did a full diagnosis next day and got me on the right track to get driving again.

Very curtious staff

They overcharge, they thought I was a fool. 100 bucks for an oil change. Went to dealer they charged me 60 for full synthetic

Dont know why reviews are so bad . Im from cali, stoped in for brakes & oil for drive home, they showed me I still had 50% brakes left . Checked fluids, got home safe ! Very honest, thanx guys !

Great shop with fair pricing and honest work.

Very quick service recommend to anyone for inspection.