I couldnt be happier!!! After some horrible personal phone experiences(hacking) I traveled out of town and low and behold everything was resolved by Zackary (I hope I spelt it right). If I need anything I will gladly travel to receive this kind of customer service. He really put my mind at ease, assuring me that the same things that happened with other companies would not and could not happen at At&T. Thank you for a much need break from worrying.

The store was so helpful and Im loving my new iPhone! Im happy to see so many familiar faces return like Kristi, Jeff, Geoff, and Malcolm! Its a real all-star team over there! THANK YOU!!!!

Sometimes theyre overly busy, so we come back another time. But the reps are all well versed in products and services, polite and helpful. Even when I ask a dozen questions... I like how the stations are set up to talk somewhat privately and you can be seated while doing the transaction. Its good to have personal support in a local store!

The associate Kristy was very friendly and despite having an obvious difficult customer right before me. She answered all my questions and I was able to make my purchase with out a problem!

My wife and I visited the AT&T store to switch carriers. Our service representative was Malcolm and we are very happy to have had him service us. He is extremely knowledgeable and very personable. He helped us get the right phones at the right price. I would highly recommend AT&T for your next phone.

Bill was high for no reason Wouldnt recommend

Great friendly and helpful staff.

This would be 0 starts if I could give that. I have been with At&T since April. Worst experience ever. Every month since April I have had to call as they have messed up my billing. It is now August and I am on hold with another AT&T rep that has had me on hold for 10 minutes and counting. I am not hanging up just to see how long it actually takes for them to return to the line if they ever do. My payment is due the 8th of every month, but every month AT&T tries to take another payment on the 24th, so I was advised by AT&T to cancel the auto pay until its fixed and it should be fixed by August bill. Well i am now getting an alert that my account is pass due which led me to the current call. I have asked to speak with supervisors but never transferred. I have spoken to the people in the local store, I have been connected to billing and collections then back to billing and still having the issue with no luck. How do I get in contact with higher ups. I had Sprint for 7 years and never had these issues. only switched to AT&T because my local sprint office closed. This was the worst mistake I have ever made. It so sad that good customer service is so hard to get now a days. I spend $200 a month on phones, why do I have to be on the phone with this company every month for hours with no resolution compensation or apologize. Yet agents just disconnect my call or never return from hold which is now 20 minutes. I need to speak with a regulatory body to report this, but no where on the website does it give any information. Of course

Taylor was a huge help today! Getting a new iPhone and a sixth line added for our son. Taylor helped us to find some areas to make it really cost effective for the family. Many thanks!👍

I have deleted my original post of 0 star rating to show that the store manger has helped me through several billing issues I have had. Original review was because I had a bad first experience in the store and had to end up in a more expensive plan in order to receive the promos I was told. I thought problem was solved and now twice corporate (not the store) has tried to up my bill significantly and stop my promotions that I was still supposed to be receiving. I always say “give credit where credit is due”...This is where the store manger, Luis, has been great in helping me get through the billing mess with corporate. Thank you Luis!

Noy helpful as my 3 year old phone is to old yo have protective screens for. Hello Amazon

This was the most excellent service I have ever! Tayler was extremely helpful kind and patient with me setting up my new phone. I would ask for him the next time I need assistance!!

Taylor Huey was professional, courteous and informative!He gave me precise information and was more than willing to help with question!He put me right at ease!Looking forward to returning to buy phones for my parents!Thank you!

Luis snd Christi were SO helpful. They answered all my questions, so efficient, very friendly——and, helped me with my HBO Max app. THIS is why I have AT&T. THANK YOU

Whenever i have to come to this a t and t store I have always had a good experience. All the employees have always been knowledgeable and eager to help. I have not never had a negative experience here. Today I had to come in and had Eddie immediately greet me and offer to help. He did an amazing job, not just with helping with my issue, but was very personable and friendly. He defiantly is an asset to your company. As he was helping me Anita and Nikki came over to double check that all was going ok and thought that that was awesome. It showed to me that the store has team players that work there. Everyone always seems so upbeat and seem to enjoy being at work. I also have noticed that the same people work there. That says something about this store and your company that there is not a big turnover in employees. I wanted to send a positive note about this particular store. Again Nikki, Anita, and especially Eddie are the type of people you need to keep at your company.

This store should not exit anymore, service is garbage, they can’t even fix our problem employee’s don’t even know what schemes are going on..!!!!

Margie Terry was very honest and helped us update to the best plan that fit our family. We have been to her a few times in the past. We have never left disappointed after working with her. It was a great experience and the service was excellent!

Every staff member at the Fairmont Ave store are cordial and knowledgeable and make you feel welcome thats especially nice now with all thats going on around us Thanks Guys

The salesman I worked, Jake, with was finominal! Best experience trading up to the newest Note Ultra!

My first visit here was to purchase a cell phone mount for my vehicle,I did. Staff was very busy,but friendly.Fast forward 1 week,the mount sucked( no fault of store or its staff ) my girlfriend and I tried returning it 3 different times. Short story, unhelpful staff,more interested in selling phones and service plans.I wont be back.

Knowledgeable

Very helpful

The staff was professional, transparent about my bill and took good precautions. Stay safe you were great.

Very good service. Very friendly people.

Margie is a fantastic rep that will do everything she can to get you the best value for your money and help you get everything that you need in a timely manner!

Ive had AT&T for 10 years. Great coverage all around this area. Even in Florida was perfect.

Staff took care of me quickly and managed to transfer from my broken phone!!

Always helpful,great service, kind and curtious,great deals.

Quick solution to my cable need. In and out in 3 minutes.

I was in to add a new phone to the plan. The store was crowded, so my wait was 40 minutes. An appointment system would help. Everything went smoothly and I was happy with the knowledge and professionalism of the associate.

Not a customer. Was here with my brother. Good customer system. They are knowledgeable and friendly. He got a new phone Friday and had problems with the key they replaced the phone with no hassle. She made sure it worked rather than just pushed us out the door

Easy to find. friendly staff. Nice atmosphere.

Great Customer service! Jake was the one that took care of my husband and I, he was amazing and super patient! He made our change from Verizon to AT&T quick and easy!

They greet you at the door when not busy. Will always try to sell you something thats for sure. Knowledgeable in what what they do.

Very helpful

Only phone companythat has the best services .Ive tried more than my share .I will always stay with the Fairmount Ave.store.

Very quick and knowledgeable no hassles

Awesome service today from Edward and Niki!

Everyone there is very friendly & take time to fully explain the product purchased. If you have problems or questions about your product after the sale they will always help. We have been using them since 2009.

Thank you for helping us add a line and getting the same number from verizon

I need a new phone so I can have this replacement

Nice service super quick and informative

Staff not helpful

Nice people, good Service

Lots of great employees dont have to wait long before someone helps you

With self service kiosk,quick to get in & out when paying your bill.

Overpriced they tell you one price than when he get the bill its double

They always welcome you and treat you nice.

Super friendly people and fast service. Very helpful.

Employees alway greet you when u walk in and always happy to answer questions

They helped me with my problems right away! Very nice!

They r very good at their jobs talk you into a lot of stuff you just dont need we now are paying 200 more a month. For cell cable and internet and the service is no where near what we did have and of course we are now stuck in a contract for 2 years all because we got a free phone Haha NOT free at all.........

Very friendly everytime I go in there. Never any problems with wait times either!

They are always helpful, and go the extra mile for you.

Great store .....Justin, Jake and Malcom are awesome .... Always helpful and knowledgable ... I highly recommend. Always great service thanks Anita and Edward for helping me my IPad ... super appreciate

Nice experience better than other cellphone stores

Very helpful this time and nice

So-so network, customer service, and pricing. Annoying marketing, but thats their way.

Customer service could be better.

Awesome helpful workers

Fast, friendly service

Wasnt actually here. I was next door at the bread store.

Always friendly and patient!

Very helpful

Absolutely awful. 45 minute wait just to buy a SIM card for my new phone. Next time Ill just go to Walmart.

Very nice people

If you need anything and I mean anything, you need to go and see these guys.. Not only is customer service #1,#2, and #3 priority, they want you to feel as if att is your second home. Thank you guys!!!!!

Ok

It was cool

Very rude ! Decided to stay with Verizon !!!

Good people

Had to what forever

Thanks for help

Very good experience.