Everyone is professional and extremely helpful. They go above and beyond to make sure my questions are answered and I am happy with the services. I am very pleased with the care and attention shown to me by everyone with whom I have dealt.

Great car buying place. Staff very friendly and knowledgeable. Salesman Joel is the best!!🤗

Larry was great, professional, and knowledgeable. Our last 3 leases we dealt with dealership in Rochester. We decided to stay local along with shopping around at other dealers. Our experience was awesome with Shults Nissan! Transaction was fast, on the terms we were searching for, and a breakdown giving us options. Larry and Darren made this easy, Austin was great to talk to with smile on his face, Bev who answered my text to the dealership within minutes was wonderful over the phone and welcoming us to dealership upon our final purchase. I have been in retail for 25 years, our experience surpassed my expectations as I am very critical, great job to everyone. I will be recommending other customers to family and friends.

I met Joel Keefer, sales consultant. Explained my situation 😯 He lifted my spirits and perfectly matched me with my car ! I have full confidence in Joel and now feel Safe and stylish !! I am so thankful for everything.... Really a ment to be, I was there waiting for my Daughters car to be worked on and ended up with a much needed car for myself 🙏

I like taking my rouge to shults I know they have best service people in the Jamestown ny area.

Very friendly staff. Excellent service department.

The purchase of my new 2021 Nissan Murano went very smoothly with our salesman, Larry Bowers. Larry was very nice and informative. They found the color and model I wanted, so I was very happy about that. Karen Jackson made the paperwork quick and easy. Thank you, I will definitely be a return customer.

A (disturbing) recall notice. Quick corrective upgrade. Excellent loaner. Complete courtesy and helpfulness.

Great place! Great service from everyone! From sales to parts to service.!

Larry was amazing! Explained everything thoroughly to me and then some!

I had an oil change and tire rotation. Service was great and the staff was excellent. Thank you.

Everyone is very friendly and helpful. It is a pleasant experience.

Everyone was super helpful and made the purchase of my new vehicle an easy one.

I called and spoke with Joel on Monday and scheduled a appointment to look at a vehicle on the lot opposite their side. When I arrived, I was immediately approached by one of their financial people who instantly went and got Joel for me. He was incredibly courteous and showcased a vehicle that didnt have 30,000 miles and was the same vehicle. When the numbers exceeded my allowances, we worked out a different vehicle that was just as great, fit what I needed. Great customer service! Ill see you all in 5-10 years when Im ready to upgrade again! :)

Just preventive maintenance on my car. Staff was courteous and answered all my questions. I had a loaner car for the day which was clean and what I expected it to be.

Im kind of disappointed in the fact they couldnt program the car key that I had ordered from them and wanted me to pay for it even though the guy failed to do so. For a car sale they may be ok but their service department may need some improving.

Corry is always helpful and professional.

I don’t recommend this location at all if you are Latino or Hispanic. You will be treated differently in the sense of lack of respect and Sincere help. I went in hoping to receive assistance with my vehicle, providing information of my extended warranty plan. The whole time, I got a bunch of awkward looks, exchanging of smirking among the staff and I seemed like a bother as if they don’t make a living off of vehicle issues. They didn’t try to work with me, and even disregarding my main concerns, they took one 360 look at my car and gave me a already premade invoice of all of the suggested maintenance I did not ask for already asking me what form of payment i will be providing. I left there with rage and frustration. I never leave reviews, even when services are good, but I am totally disappointed in the services or there lack of.

Best experience I ever had purchasing a new car. Everything thoroughly explained to me so that I did not have to ask a lot of questions.

Everyone is very helpful, informative and kind.

Just had to take my veh in for a diagnosis. They got my veh in on its scheduled time and I was able to wait there. Waiting room was fine and I was able to do my work at table provided in waiting room. Everybody was nice and they took the time to explain my veh codes to me in normal English so I would understand. I would come again if needed. A little pricey though.

As always, Shults professionally and efficiently handled my vehicle service from start to finish.

They know me by name.. I guess thats a good thing.. Well its Corey. Nice guy!

Larry Bowers is very personable and patient. We enjoy doing business with him.m

Joel from Sales was great to deal with, we havent purchased yet but nice to have someone knowledgeable and understanding if we do decide to purchase from Schults.

Darren, Joel, Bev & Austin were a pleasure to deal with. Darren & Joel were pleasant & fair with my trade during our negotiations . Dealership is a great place to buy a vehicle.

No pressure sales and works hard for you during the whole car buying experience. Great team to do business with.

They shults dealership is awesome. They help and did a great job on my nissan.

Waiting room was comfortable with TV and reading material. They had coffee maker fresh bananas and donuts. Made waiting pleasant. They explained everything about my car and even washed it when they were done. I was very satisfied.There was another customer there who was very grumpy and almost nasty and the woman speaking to him was very pleasant. She handled him very well.

Very smooth. The entire process, deal through delivery was excellent. Joel Keffer was one of the best sales people I have ever worked with from a car dealership. And the manager was very helpful. The entire staff was very friendly and accommodating. I highly recommend.

GREAT customer service!! Everyone I spoke to was very friendly and they made me priority the moment I walked through the door. And better yet...they fixed my car issue in just a short time. I was fully expecting to have to return for service but nope! They took care of me immediately. This was my first time ever there and certainly won’t be the last. Well worth the 60+ mile drive for me...Thank you!!!

My Nissan Rogue needed a little body work on the back end, and Schultz agreed that it is a manufacturers defect and repaired it for free. It was done in under a week and looks fabulous. The service and all of the staff were more than accommodating and friendly. I highly recommend this dealership.

Larry Bowers helped get me a great plan to fit my budget. He was very helpful and spent time with me answering all my questions. All the folks there I consider to be very close acquaintances. Enough to give them hugs when I see them. :-.} Im already a returning customer and will again.

We had a wonderful experience purchasing our new car! Larry Bowers was very thorough in showing us the two different Nissan models we were interested. We couldn’t be happier with our choice. Purchasing our car was made easy to do due to the high efficiency of David Bennett. We have had three other Nissan cars that were excellent in every way. We are impressed with the service department as well, although we most likely won’t be there often because of the high quality of all Nissan products!!

Amazing service.

Everyone at Shults Subaru is very friendly, pleasant and accommodating. Lounge always clean and very nice to wait while they do service or repair on vehicle. I appreciate they keep customers informed of the progress being made Highly recommend .

Larry and Darren were excellent and very helpful..no stress,no pressure and overall a great experience from start to finish. Larry was very knowledgable and patient to answer any and all of the questions I had. Thank you.

Scheduled for an oil change, but then requested new wiper blades when I got there. No issues there. They installed them no problem. The also washed and vacuumed my Rogue (definitely needed it). Thank you!

I came in for a routine oil change, and as always, the staff was more than courteous, and very upbeat and friendly. Snacks and drinks were available. The areas were clean and organized. If I had to find fault, I guess I would say it took a little too long? I was there about an hour.

Bought a new Ascent. No pressure no hassle and while they didn’t have in their inventory what I was looking for, they were able to quickly trade. Fair pricing on vehicle and my trade in. Worked with my local insurance company and made many aspects of the whole process painless and personalized. Good job Larry, Darren, and David.

I took my 2018 Rogue in for a factory recall issue and a tire pressure check. From my initial appointment set up on phone through to my service day was excellent. A comfortable lounge to wait and a car wash added in on the house was a delightful surprise. Friendly staff from start to finish! I whole-heartily suggest Shultz Nissan of Jamestown, NY.

This was my first experience with the Subaru service department since buying my Subaru in December 2019.The service department staff is very friendly and welcoming! Everyone was smiling!! Love it!I was working on a bit of a time crunch yesterday and they responded quickly and had me out in time to make my other appointmentJob well done.

Referred a friend in March of this year and she bought a new Nissan. I have always been satisfied with the service, the sales people, the cars that I have bought and Nissan Motor Acceptance as the lease company.

The people at the service desk are very nice.... i dont really appreciate the way my vehicle is treated by the tech in the 30 feet they drive it. It also didnt get washed which I thought was part of the package I got when I bought the vehicle

My Subaru was recalled for a minor problem. I arrived on time for my appointment. The car was immediately taken in and repaired while I sat comfortably in the customer lounge . The time spent from arrival to departure was 45 minutes. It was a very good first experience at your location.😃👍🏽

While at Shults, just having the oil changed, summer tires & wiper blades put on my Forester, they also fixed a recall item. The recall was for a brake switch that I hadnt even been notified of. Good work! Thank you for taking that extra step instead of having me come back again at a later date.

Fast and accurate !!! Service Advisor she was very polite and gentle I waited for the oil change service because I have to work that day! So they get me in my way fast... and get to my work on time... thank you to all the people involved in this matter....

We were 300 miles from home on a Sunday evening when one of the engine warning lights came on. We called Shults from the road the next morning before their posted opening time. We got a person who told us the bring the car in ASAP. We arrived about 9:15 a.m. The service tech seemed to know exactly what our problem was based on my answers to a few questions. By 9:30 a.m. our car was being serviced and an hour later the issue was resolved and we were good to go. Oh, and everyone at Shults was pleasant, helpful and responsive. In sum, our experience with Shults service department could not have been better.

The service was just fine. Needed to keep the vehicle for a few days but provided me with a very nice loaner. Was very satisfied with service.

Absolutely wonderful experience. Larry Bowers was my salesman. He was so kind and patient. He answered all of my 100 questions (some 2 or 3 times) without a hint of impatience.Love Love Love my new Outback Touring Edition.

Very friendly staff

They surely go above and beyond to help the customer and me in particular.While I was in for just an oil and tire rotation, I asked if they could squeeze in an interior windshield clean and they indicated they’d try but we’re short on personnel as a couple we’re out unexpectedly. I said fine as not critical.So when the car was ready, not only did they clean the windshield they vacuumed and did a car wash!!! No extra charge!!!!Made my day as I was leaving for a trip with my family and now we’re looking really good!!Thank You Cory and your team, just outstanding!Jan 2020Had the Bronze Clean-Up and it was terrific. Super clean and looking great.Also had great tire rotation, St inspection, and oil change.This dept is extremely well run and is to be commended!

Great service, friendly staff. The courtesy shuttle service was very nice. Would definitely use this dealership again if we need something we can’t do ourselves. Also got a free Nissan calendar, so that was pretty cool!

I purchased 2 vehicles recently and i was extremely satisfied with the sales person Larry Bower. He helped me to learn about the Murano and the Nissan Frontier. Thank you for all your help. Satisfaction great.

Took me in right on time, finished in good time, excellent job. Did oil change, recall on rear view cam, and multi-point inspn. Very friendly and courteous.

I took my car in their shop as my car had two major recalls on it. The staff their were very accommodating to me as I had to have my finance take the car in. The loaner car they gave us was excellent as well, and they even allowed us to keep the car an extra day after the repairs were done without any pushback (working in Buffalo and commuting to work is a bit of a pain).I would easily recommend Shults to anyone. My car is running well and even with an oil change I got, it only ran me $7 in total. I cant speak about the car buying process, but seeing how well they did with my car in general, they would be the first place to check out once I start looking for a new car.

I had a very successful first experience with Shults. I will be back to have my car serviced here as well as all of my other cars.Thank you.

FAST, Friendly Accommodating Simple Timely. My first car buying experience! I have always heard dread about buying cars. I now Know, what other people are doing wrong! Get your next car from here, FAST.

Jeff Beadlle was very easy to work with. He was very helpful. And,if he didnt know the answer,he went and got it! It was a very enjoyable experience. We drove away feeling very satisfied and confident in our buying decision.

My wife took her Outback in for the Air Bag recall.The recall was performed very quickly.It was even less time than we expected.Great service! Thank you

After many months of unsuccessfully trying to find a vehicle on my own, a close friend directed me to her salesperson Maggie at Shults. I am happy to say that after giving her a list of vehicles that I liked and letting her know what I wanted in a vehicle, Maggie found me the perfect vehicle right away. She really listened to what I wanted and was also very honest about helping me make a decision on what would fit my affordability. She made the transition of my previous vehicle (which I had for 10 years) to my new one seamless. She explained everything right down to the last detail and made me feel very much at ease with the entire process. The whole Shults team was also very helpful and kind. In the time that I spent there, I saw not essentially a business, but a a great team of people that works together to serve their community that they live in by their courtesy, consideration and caring. I will definitely be back for my next vehicle. Thank you.

Many thanks to Becky, Todd, and the technicians who take such good care of us and our Forrester. Many times it is hard to find good customer service, but not here!

I requested some help with my Nissan Connect app. Reception service tech said she would get me someone as soon as their meeting was over. Well she never did. I went back to her desk and specifically requested the sales person who sold me my car.

Once again, Todd Crowl was excellent. He was on point and meticulous concerning the car of my vehicle. I will continue using Shults Nissan. thank you.

On time and timely, very polite and clean. Sanitized seats at least 6 ft apart.

Finance was quick and painless. Karen did an excellent job.Instructions on usage of the vehicle was done by an experienced sales representative. John took his time and make sure that we understood the ins and outs of the vehicle.

Service team is always polite, professional and efficient.

I was having issues with battery on a year old Subaru. When I called, I was told that the battery would lose its charge is key was in the ignition with the motor not running (for 4 minutes tops). When I went up there I was told that they wouldnt be able to exchange for a new battery until next week. Jeff the service manager overheard the conversation and said that they would handle it now. GREAT effort made by Jeff for excellent customer service!

This service center always gives a “smile” and strives to give me excellent customer service every time. I have always been treated with kindness and promptly waited on.

Larry went above and beyond to insure that my wife and I felt like we are the only ones there.When in reality, we saw just how busy he was.This is what customer service should be in all aspects of buying and, maintaining our cars.

Kain Kolstee along with Jordan Nicholson are a fantastic team to work with! Both are dedicated to providing the best car buying experience imaginable. Very professional and put the customer first throughout all aspects of the sale. Best ever, if your buying a car or truck I say “ Go with Kain or go home”

Larry at Shultz of Jamestown was wonderful to work with. He listened to our needs and helped us get the best pricing on our vehicle. Communication was excellent! Thank you for the great experience and getting us into the right vehicle for our family! A+++++

I had recall work done. Everyone was so friendly and helpful. They also informed me of other work my car needed. I especially enjoyed and appreciated the shuttle service.

Shultz Subaru is a Great place to buy a car. My family has bought 5 vehicles from this dealer. Their service department always takes pride in the work they do and always gets me in a timely matter when I have a problem or need service. I highly recommend this Subaru dealership for your next purchase and service.

Service was very fast and efficient. Facility is extremely clean and displays are strategically placed for customers viewing while waiting for their automobiles are being serviced. Personnel were extremely courteous and helpful . I was very pleased with my recent experience at Shults Subaru .

Never even been there

Staff is professional, courteous, and caring. Service was quick and thorough. There is a very comfortable lounge where I waited while my vehicle was serviced. I would recommend this place to everyone.

Customer service was excellent. Staff very professional, patient and knowledgeable. Would recommend to anyone looking to have their Subaru serviced.

Staff is always friendly and ready to answer any questions.They also are very knowledgeable and explain everything done with my vehicle.

Everyone was very knowledgeable, courteous and it was a pleasure doing business with Matt and David at Shults Subaru. The transactions and paperwork were done quickly and I was on my way. I love the new vehicle already.

Great service and friendly staff. No one played games or attempted to talk me into a different vehicle than the ones I asked for information regarding. I love the truck and my family does as well. Nissan and Subaru vehicles have never disappointed me. Thank you

Was given prompt friendly service. The driver who gave me a ride to work and then picked me up afterwards was very pleasant and easy to talk to The price I got on the tires was fantastic, it beat the price of the competitor to whom I was going to go to. Cory Warner is the best!!!!!

Great service! Larry Bowers is a friendly, extremely knowledgeable salesman. And dealing with Karen Jackson on the financial end was a pleasure as well. I would recommend Shults Nissan to anyone who wants great service.

My appointment was for 1PM and my vehicle was promptly taken in.Service was performed and all checks completed along with tirerotation. Very satisfied with the work performed.

Service was good to excellent. We were having a problem regulating the automatic thermostat on the heater. Barry was very accommodating and came out to the car and demonstrated how to do it. They checked the battery also as our previous Subaru had battery issues and we do not want that to happen again. It is very inconvenient when battery issues happen when you are away from your home. The only complaint was the fact that we had a 10:30 appointment and they came to service the car way after that time.

The service department was very helpful and I appreciated their advice and assistance.

Excellent service

What a great experience! I had several friends highly recommend Heather Furlow; she is very knowledge, straightforward, fun, and professional! I bought the vehicle I wanted & in my budget. I drove away feeling great about my experience, and the incredible deal I got on my safe, reliable & beautiful Subaru Outback! Thank you Heather and crew at Ed Shults Chevrolet on Fluvanna Ave. !! 😁

It was my first time being there since I bought my Nissan at a different dealership. Let me tell, I wish I had gone there when I was searching to buy. The service was outstanding. Now, when my wife is ready to switch to different Murano, you guys will be our first choice.

This is not my usual Subaru dealership but I had a problem with my Forester while I was visiting Chautauqua County. The dealership got my car in the same day and resolved the problem quickly and professionally. Very happy with my experience!!

Great experience. They had me approved and in a new rogue in no time. Karen and Mike were great!

Everyone is always friendly and helpful. I love that they seem to be open and honest and willing to help with whatever decision I make. This is my third Roque purchased at this dealership and I have walked away satisfied and happy each time.

They fixed our cars in a timely manner and cleaned out the interior and exterior to perfection! They went above and beyond, especially after I left my hat in the rental. They called to let me know when they found it and where to retrieve it. The service I received was top notch! Thank you!

Worked with Larry Bowers on getting into a good vehicle at a price I could afford and would not change a thing, he went above and beyond from start to finish and still answers random questions I have about the vehicle when Im unsure of whats what,very knowledgeable doesnt try to throw you into just any vehicle just to get a sale, he takes the time to go through everything thoroughly so you are completely satisfied without any doubt, and makes sure you have the right fit, look forward to future purchases with him when I got to trade in couldnt ask for a better experience

Very helpful during my car accident situation. They did everything they could to help me as much as they could. Very nice people. Very kind and understanding during the whole process. The car I got was not some old ugly thing, it was brand new 2018 Subaru Forester and I didn’t want to give it back haha. Definitely recommend going here!!!!

Staff is always friendly & professional. The mechanics seem to go over vehicles thoroughly as they spot issues that need some attention. I have been very happy with Shults service.

We needed to get the car serviced right away because I am going out of town. They got me right away so happy about that! And I didn’t have to wait very long for the car to be done.

Love the whole team! They are efficient, accommodating and friendly. Always confident with the work that the service technicians do. Thanks everyone!

Excellent service, great communication with me as the customer explaining through service given, future service needed, and the bill I recieved with a discussion about Shults Advantage Plan, to save me money, which I bought. Always a pleasure dealing with the entire service dept.

Had my Subaru serviced. They did an awesome job. But the only thing I found annoying was I always had to talk to one individual to get info in my car. Felt no one else could talk to me about my car but the one person. I should be able to talk to anyone is service and get an update.