They have a great selection of tile. The ladies that work there are always extremely nice and helpful. If youre look for something specific or have an idea in mind, they can point you in the right direction.

Excellent customer service! Very helpful with selection, right through the installation. Finished product looks amazing. Definitely recommend Design Works.

Awesome section of tile, cabinets, granite counter tops,flooring and more. Better than any candy store. Great personnel to help you with every step from start to finish.

Great job by Alithia and the Team. I had my kitchen countertop done as well as two vanities. Everyone did a great job working around my schedule and the tops look great!

Great products.

Outstanding craftsmanship, Ive used this company a few times now.. Im very happy with each job, they fabricate to the detail id my decorative each time perfectly, thx so much..

True Craftsman, Willady is knowledgeable and very personable. We will continue our relationship with this shop in the upcoming future

After visiting 4 other kitchen, granite and design studios today, I had to write a review . I am usually the positive type who loves to write a review on great service but that would not be the case today. I walked in today to spend a lot of money but unfortunately not a single employee greeted me, said hello or even smiled. I kept walking around for 15 minutes touching flooring and bathroom tile products hoping someone would just smile and say “will be with you shortly” but it never came. Three women blocking the entrance to a part of the store, stood around gossiping and never greeted me and another employee ( female ) walked by me twice and did not smile or say hello once. Customer service is clearly not a priority or perhaps these associates need further training. Everywhere else I went today, Omnicron across the street, Kitchen World, Kitchen and Flooring, Granite Depot- all were incredibly friendly, immediately assisted me with questions and showed me products. Perhaps Design Works has too much business and does not need anymore. I loved the product which is why I decided to share this hoping perhaps the staff here will start acknowledging customers who come in their store wanting to spend money!

I had been all over Jacksonville trying to find coordinating tile for my old kitchen tile floor. Thanks to the great selection and patience of Scott and the team at Design Works I finally got something that will work. Thank you so much.

This business needs to take a lesson in customer service. It was evident that the staff wanted to be doing anything but waiting on customers. I was actually told, I can give you a few minutes, but.... They encouraged me to come back on any day but Saturday, but their hours dont accommodate the working professional. I will never go back and I will encourage everyone to go elsewhere.

Great designers everything in one shop, great installers, delivery, everything! Design works is excellent.

Design consultant Angela Whyrick was rude, rolled her eyes when we asked for pricing. Told us it was out of our price range without even looking it up and told us it was discontinued. We were the only customers in the store until two others came in, she started to wait on us and then told us to leave our phone number and she would call us later, we wanted to place and order today. We waited for two hours just to be passed up as she continued to wait on others as they came in. Very poor customer service. She needs to work on her nonverbal skills. Rolling her eyes and assuming we could not pay for expensive tile are Not good customer service qualities. We will be expressing our experience with others.

We have only visited once but found their customer service to be great! We showed up only a few minutes before closing on a Saturday. We were helped by two associates that were very friendly and eager to help. Even after their closing time they still offered to allow us to keep looking and to pull samples while they were locking up. We havent gotten to experience much outside of their customer service but we will definitely be back!

Great product selection and in-store assistance possibly too many hands in the pot on special order install, custom items

Tons of options at all price points, awesome designers and friendly staff.

Love this store