user
iFixNC
311 Henderson Dr, Jacksonville, NC 28540, United States
Appearance
iFixNC
Comments
am
Review №1

I totally recommend everyone to come to Ifix, I literally come here to get everything I have to get fixed. The always have the best deals and amazing customer service it’s even better than Chick-fil-A service. They give me the best advices and in try the best way to fix your gadget and electronic

Ge
Review №2

How this is not a 100% 5-star review place I dont know As a local business owner I always am concerned with what the perception is when a customer comes into my store. When I walked into the Jacksonville store, For the first time in a very long time I felt welcomed and normal. This place is what I would think of as a computer repair store. They are amazing and so nice, every person there is nice.

Ti
Review №3

Amazing, super nice staff! Bo is a miracle worker and fixed my old iPhone while saving everything on it….I had previously taken it to 3 other repair shops that told me there was no way to fix it! Also, fixed my daughter’s cracked iPad screen same day. Highly recommend!

Ji
Review №4

I was in the market for a new gaming pc. my family recommended me to beau at iFixNC. all i can say is the service and quality of this place is top notch. told beau my budget, he told me to show him the case i liked and the pc was done in 3 days. such a good place i decided to get my fiance a pc as well. told him the budget and it was done the same week. also got my brother one from him! fiancé broke her iphone screen, fixed in an hour. super good business. recommend to anyone!

No
Review №5

Great service, willing to take the time to figure out what was wrong with my phone rather than just trying to sell me things. Receptionist was super nice and kept me company while I waited. Pricing very reasonable. Thank you!

Mi
Review №6

Great repair work, not a high price RIP-off. I highly recommend.

Sh
Review №7

I work long hours and didn’t get off of work until after 7pm. I called and they told me to come in anyway. They stayed upon well past their closing time of 7:30pm to fix my IPhone Screen. They by far have the best customer service and technical knowledge of any electronic repair store I have ever experienced. I recommend them to anyone who need their electronics repaired. Very reasonable priced and quick service.

Ma
Review №8

Amazing service!! Broken outer glass and camera on iphone. I dropped it off and it was done within an hour!!! Works great, looks good, and very affordable!!! I will recommend!!

Ja
Review №9

My Dad passed away and zi needed to get into my Facebook account to announce his passing and the funeral arrangements. I fix it made that possible. Ashley is amazing and went the extra mile to find out what was the source of my problem. She found and fixed the problem.

Jo
Review №10

Ashley was extremely helpful! She is a valuable person for ifixnc

Gh
Review №11

Great place! They fixed my kids lightsaber. They do alot more then advertised. Amazing company and people. Definitely would recommend to anyone that needs any kinda electronics fixed.

De
Review №12

Prices bounce around to mich for me, needs better customer service

Do
Review №13

Took my tablet in because I had not used in a while and I couldnt get the thing to charge or come on, It was on a saturday late afternoon and the young lady was at lunch so we came back later,, she tested it and tried a couple chargers on it and walla it started charging !! I have taken several eletronic items here and have always had a good experiance.

Wi
Review №14

My favorite PC screen was broken in transit of a move. I was on a tight deadline as I was preparing for a military obligation and needed this computer back online as soon as possible. I looked up local companies and saw the high ratings on their service and decided to give them a call.They were very responsive and true professionals. When I explained to them what unusual circumstances that I was facing as a service member, they went above and beyond to get me what I needed at an expedited pace. They were so empathetic, reasonable and I truly recommend them for your PC, Cell phone and electronic needs.

We
Review №15

My iPhone 7 suddenly locked up out of nowhere the only thing on the screen was the Apple sign. I have tried everything I could to fix it on my own but no luck. Took my phone to the Henderson Drive location right when they open and both Jackie and Justin were there and took care of my phone right away. They tried hard to save everything that they could on it before having to do a factory reset but it wasn’t possible even so they did their absolute best. They ended up putting in a new battery and restarting the phone. Gradually throughout the day everything we thought was lost came back and they ended up not only saving my phone but saving everything on it. The only things I had to do was set my phone up the way I was used to having it (preferences) which I was able to get done with no issues. During the whole process they were super nice and professional and made the waiting for the fix so much fun as they were both great!!! I’m not that savvy about my phone and they know what they’re talking about but they never make you feel like you’re clueless because you don’t know they always treat you with such respect and help you understand how things work I have taken things to this location before and I have never ever been disappointed they always go above and beyond to do everything they can to help you for a very fair and reasonable price. I am so VERY grateful to them for helping me today 😊Thanks so much. You saved my phoneI highly recommend them to everybody over anyone else in town I have always been and always will be a loyal customer to this shop. T ~

Bo
Review №16

Immediate and professional service! IPhone works perfectly. They actually fixed a problem that I caused. I really appreciated the professional timely service.

Jo
Review №17

I run a small business in Indiana. We may be small but we do big business. Our email accounts had froze and we were unable to receive our clients email correspondence. This was going to lose us money. Beau personally was able to not only open our accounts for us he was able to retrieve password information for our companies account that we thought we had lost for good. The entire process took maybe an hour and we were back up. Amazing service Beau will be our go to I.T. Expert from now on.

Ya
Review №18

Amazing honest people, fast service and good pricing. Definitely recommend! 5/5. Received great customer service from Ashley.

Ma
Review №19

Very friendly and quality work and professional. Second phone iv had fixed by them and never have a problem in the future.

Mi
Review №20

I want to share my experience. I have relocated to North Carolina from Arkansas in December 2020. I have been in need for a new computer family. I have had one computer guy for the past 17 years in Arkansas. So trust is huge.Well, ifixNC has now become my computer shop. Let me share why...I had my tablet in my bag for over a month and in need of a computer repair shop. Finally, one day I just decided, hey Google search computer repair. A location came up while I was on base and I stop by. There was a lady in the waiting room and the associate was in the back. I left after standing for 9 minutes and got back in my car and called ifixNC and a gentleman answered and gave directions immediately.I arrived at the location and entered the establishment. There was a female associate and her young daughter behind the counter. She greeted me and ask how could she help me. I handed her my tablet and she looked it over. She asked if she could charge it up and I said, of course. As the tablet begin to charge, I informed her that it was a brand new tablet that I purchased several years prior. However, I had only used it five times. She soon realized that my charging port was no good. She hooked it up to her charging port and immediately my tablet charged. She talked and laughed with me for several minutes and said, Just continue to let your tablet charge. Youve taken great care of it. She handed the tablet and (her) charger over to me. I said, Let me pay you something. She denied. When I tell you after the day I had and for her to extend kindness and grace towards me, I was sold. It is so rare to find a company with impeccable customer service, knowledgeable, down-to-earth, and outstanding personalities. Win-win for me.Thank you... I have placed my other tablet in my bag. Ill be there soon to get a quote for repairs. Thanks for being kind to your new resident of North Carolina...Michelle Knox-OConner

Kh
Review №21

Went in to replace my broken cracked macbookpro screen. Other places charged me over 500 for it but they charged $120. I figured it was too good to be true.....At first glance it looked pretty legit. Then i noticed it looked as if it was peeling off. Thats when i realized all they did was remove the glass and added a flimsy cover to it.....😑😑😑Also have weird edge lighting nowI guess you get what you pay for.....

No
Review №22

I have been taking my computers to Ifix NC for over 3 years and theyve always given me the best prices and Quick fix!. It is worth the money not to mention it is Military owned. Their parts have warranties as well as the Quality of service is Amazing.

Le
Review №23

Couldnt repair my item. Very professional speaking staff!

co
Review №24

Jackie was absolutely amazing. Thank you so much for all of your help. Everywhere else I called was rude but Jackie at IFixNc was so friendly and went above and beyond. I was so frustrated about my phone and she was so kind and helpful. Im just grateful for this business and Ill definitely be referring my friends and family.

Ch
Review №25

This is a place to get cheap repairs or quick fixes that will not last. This place sells products cheap with something that will last days, weeks, if lucky a month. Then you go back for their so called warranty.... its not covered under the warranty so then they charge you more money to fix it.... so they get you with buying it cheap and a no good warranty just so you can spend the extra money to fix it.... A.K.A. PROFIT!You dont have to explain your scheme with me. You shouldnt take advantage of no person. You are suppose to treat people like you want to be treated, so I pray that this was a accident or a mishap but i doubt it on how disrespectful you were to my wife. In the end You, me and God knows what happened and if your ok with it then life goes on. Good luck to your future customers.

Fr
Review №26

They had the cable I needed when no one else in Jacksonville, NC

Sa
Review №27

Worked a miracle on my specialty device, for $400 LESS than the manufacturer quoted!I use a big, special, expensive graphics tablet every day for my job. My device is very old, so when it breaks, its no surprise - but what WAS a surprise is that the tech in town could fix it, in just a days turnaround, for several hundred dollars less than the manufacturer quoted. They offered advice on the problems and whether it was worth it to even fix, given the age and how much I use it for work. Knowing theres a shop in town that can handle my very important specialty device is a HUGE weight off my shoulders. I didnt have to text my clients and tell them I couldnt make deadlines because of a dead Cintiq!

Ke
Review №28

Let me tell u !! If I could give 1000000 stars I would from start to finish absolutely amazing ! About a month ago I gave them a call that my MacBook Pro suffered an accident and needed fixing well yesterday was the only time I actually had the money to be able to go and take it to get fixed ! From the moment I called them the first time they were very amazing with the customer service and getting back to me ! Well yesterday I took it in was amazingly well treated by Jean and her co workers got a call later on with the diagnostic and the price I said it was fine and to proceed I asked how long it would take and she said about two weeks and I explained to her that just to make sure cus I’m moving at the end of the month well they went above and beyond today one day later only I have my computer back good as new with everything fixed and at pick up they were just as amazing as on drop off ! I completely recommend them one hundred and one percent ! Not just Bc of how they took care of me but how they were extremely helpful and nice that now a days is so hard to find ! U need anything fixed I would recommend them over any other store even if u have to take the drive do it Bc u won’t regret it at all !! Amazing people amazing shop ! Thank you

He
Review №29

Quickly diagnosed my laptop issue. Straight forward quotes. Great expert advice. Very personable staff that speak laymans terms.

Sh
Review №30

I love the customer service. They are so professional, friendly and down to earth

Pa
Review №31

100/10! These guys saved the day and all within an hour.Being more digitaly savy I tried everything the night prior. Clean slate, command prompt, everything save for take her out. These guys found out exactly what was wrong within a timely manner and were beyond professional.I would wholly recommend them to anyone that needs their computer fixed!

Al
Review №32

Anytime I have an issue with an electronic device, I always go to them. I trust them with any device I bring. They listen to my needs and wants and do a great job. I will continue to be a customer of theirs.

Me
Review №33

Great Experience! Quick and Friendly- Mrs Carlton

As
Review №34

Hi my name is Bernard.. I came up there saturday afternoon to fix my iphone 8 plus. Ashley was sooo wonderful, Helpful & Very nice about how to fix my phone.. i told her i wasn’t worried about the money i just need to get into my to assess my email and my bank card.. I actually stood there and seen her take my phone apart very fast and Diagnose the problem.. they had told me & my Girlfriend that i had to hook it up to itunes to update the new ios.. Naww that’s wasn’t the case Ashely check the battery & the screen those parts was all fine and working and i didn’t need the new updated ios.. She said i bet it the camera & It’ was the camera the wholw time Lol 😂.. My phone was damaged very bad.. she did all this under 10 minutes.. Thanks Ashley you are a Blessing

Ki
Review №35

This place is awesome and I highly recommend if you ever need to have your electronic device looked at! This is the first time i’ve ever had a problem with my phone and they fixed my phone within an hour. Ashley is the lady that helped me and she’s so sweet and respectful. I highly recommend this place to anyone!

Jo
Review №36

Purchased what I was told a new PSU and installed and instantly started smoking and smelling funny. Purchased another new one local to make sure it wasnt something in the computer(which it wasnt) and computer works perfect. Called and explained the issue and theyre unwilling to refund the product or do anything to help. Would not recommend using them.

Ta
Review №37

Excellent work and professionalism again today. I love this shop!!This was my follow up visit to have my pictures on my old iPhones downloaded it to thumb drives to be saved. These pictures mean a lot to me and I thought they would be lost forever but they flawlessly saved every picture/video offboth phones. I was given updates frequently as I waited at the shop by Justin. Jackie was working the front desk today and was really nice to talk with and she did a great job taking care of me and several other customers that were both coming in and calling at the same time. I’m very grateful today for all of Justin’s great work including Jackie and Ashley I’m very grateful today for all of Justin‘s great work including Jackie and Ashley. It’s a great team of people that get the job done professionally. Thank you so much or helping me to save all my pictures so that we can treasure them always.I highly recommend this shop and will return for any of my technical needs regarding my iPhone iPad or computers

Da
Review №38

I always have a good expirience with them the owner Baeu knows his stuff. I recently purchased computer parts from here and it was perfect for all my computing needs. I highly recommend them anytime. My recent build is because of them !!!! Thanks so much I will be posting my build all over my social media pages !!!!!! By the way they are willing to deal better then bestbuy on parts and cases.

sp
Review №39

Honest business with excellent customer service. My husband brought my computer in because it would not turn on. As it turns out it was just the power cord because it turned on just fine for them (they use their own power cords). On the way home he purchased a new cord for 12.00 and the computer works fine.Thank You iFixNC !!!

Ku
Review №40

Quick and efficient, the employees were very kind and helpful and make sure everything was done right. Best place in the Jacksonville area

Ma
Review №41

Went in to get my laptop screen fixed and once I brought it home it wasn’t fixed at all !! Brought it back to complain and their baby vomited on it and they made me clean it up 🤨

Be
Review №42

Fast professional service. 10/10 will be visiting next time!

Pe
Review №43

I really do love this shop. Since the first time setting foot in here in 2018 it has felt like a home away home. Filled with laughter, family, and friends. The staff is amazing outside of one or two over the few years. The owner is extremely talented and does an excellent job with the repairs. The only thing he requires is the time to allow him to do the delicate work needed for said repairs. The employees have the opportunity to learn valuable skills, the flexibility to bring their kids to work with them so childcare is not required, maternity leave, and I have not personally seen a boss/employee relationship within a company that was as strong as in this company. You can really tell that when you come here, you come to the best place for the best fix, for the best price! Plus they over the best warranty on their work guaranteed. I recommend this place for all of your technology repair needs.

Ri
Review №44

Couldn’t be happier with the service provided. My device was repaired in a reasonable amount of time and working flawlessly. Very good price for the repair! Customer service was excellent was well. Would definitely recommend!

Je
Review №45

Great Customer Service! Very nice and sweet! Really got the job done! Can in for a camera repair on my iPhone 8 cuz my camera and flash was malfunctioning and it was fix with in 20 mins.... I highly recommend you going to ifixnc to get anything fix or reworked on weather it’s your smart TVs to your phones don’t matter what kind or type

Se
Review №46

This is a good spot they fixed my ipad. They respectful too.

Lo
Review №47

So far Ive been waiting for over a month to have a computer physically cleaned. They said it would take at maximum a week to two weeks. Im beginning to get worried.

Br
Review №48

The absolute best place to get your phone or any other electronic device fixed. I have been here several times and it’s been a phenomenal experience every time.

Ed
Review №49

Good people fast clean work great price

Zw
Review №50

Bought a pc from them it works amazingly well and they were willing to work on the price with me.

Jo
Review №51

Very honest people who care about the customers pockets instead of theirs. Hard to find that this day and age.

Ki
Review №52

I was very pleased with the service! It did take a bit of time to get fixed because the parts my camera needed they didn’t have which was fine! They kept me updated and the price was amazing. I’ll be definitely coming back if I ever need any help with my devices in the future.

Gr
Review №53

I was going to send you a Thank You card but thought this review would be better appreciated and would let others know you are a good and reliable business.You quickly and efficiently diagnosed and performed maintenance on our computer. The o e follow up bug we had after you replace our hard drive was covered and you fixed it immediately. Additionally your prices were very fair. It is nice to know a business I can recommend to others. I hope your business prospers.Warmest regardsG

Ar
Review №54

I called them for a battery replacement on my phone and they promptly got me in to get the repair done quickly and at a great low price. Customer service was excellent and they made me feel welcome and valued. Would definitely recommend this spot for anyone looking for repair services in the area, definitely better and quicker than Best Buy!

Pa
Review №55

Great place, Great prices, and fast service!! I always get my tempered glass installed here. I have purchased phones and had phones repaired here. Love this place! Highly recommended.

Da
Review №56

Great service, The problem/issue is always resolved quick and in a timely manner. Very professional and really friendly too! A pleasure to do business with always! I honestly have no complaints. You won’t be disappointed!

Al
Review №57

If you’re looking to get your phone fixed quickly and for a good price, this is the place! Brought my phone in to get my home button fixed and the girl was super nice and fixed it in just minutes for such a good price! Definitely will be coming back if needed!

Te
Review №58

Ashley is freakin awesome. Very patient. Very professional and honest. Definitely would recommend to anyone

Br
Review №59

Went in with a desktop that was not working. Diagnosed the problem in a few minutes and then did not charge us. Great attitude and very profession the entire time!

Sh
Review №60

I always take my electronics here to be fixed. They do a wonderful job in a timely manner

tr
Review №61

Very professional and courteous. If you need a quick fix for your phone this is the place to go. Replaced my phone screen in 15 minutes

ma
Review №62

Great place Miss Ashley at the counter was awesome and a great help.

Ta
Review №63

I stopped in at close and needed a stripped screw taken out of my laptop. They did it in less than a minute free of charge. Amazing service. I am so thankful.

Go
Review №64

Super nice. Helped diagnose a problem with a power supply, then didnt charge us.

Ka
Review №65

My daughter broke off her headphones in her brand new iPad. Ashley was super helpful. She gave me full details with a promise to have the work completely the following day. She explained what work would be done and the cost. Not only did they fix the problem but it was completed the same day! I will definitely use them again!

Jo
Review №66

Been following Beau for years in professional phone repair groups were he is revered as one of the best technicians in the business. Many shops across the Country send repairs to iFixNC. Top notch repair guy, the top of his field, a guy we all look up too. If you need the best, forget the rest.

St
Review №67

Ashley was VERY helpful today with fixing my phone!! I had an issue with my iPhone 7 screen coming up and glitching!! Not only did she fix my screen and the glitching but she kept me updated and educated throughout the whole process she was fixing it. Definitely will not be taking my phone anywhere else if I have another issue!! Thank you Ashley!

da
Review №68

They werent able to fix my device after a few tries and multiple trips. They did refund everything when I requested. I am disappointed they couldnt fix it but they get credit for they easy they do business.

Ja
Review №69

The sales clerk was very polite, and repaired my screen very fast. Was in and out in less than 30 minutes with a brand new screen for a decent price. Highly recommend anybody seeking repairs.

Ch
Review №70

Best electronic repair shop in the area. I needed my laptops just looked at and priced to fix. Took them no time and they even helped me out with filling paper out for my claim that had nothing to do with there shop. Great customer service and you cant beat there prices.

Pa
Review №71

Ashley was very helpful and quick. Was a lot cheaper than buying a new phone. Great help and good work

Ga
Review №72

Definitely great place to take you stuff to get worked on and analyzed very good quality and very nice welcoming feeling. Will be going back if needed.

mi
Review №73

The girls are great Ashley was super fast!!

Za
Review №74

I had a very bad experience at the iFixNC in Jacksonville. One of my kids broke off a headphone adapter in the headphone jack of a tablet. Apparently when I dropped it off to have the headphone jack fixed, the receptionist only wrote out the repair ticket to have the broken part removed from the jack, not to fix it so the headphone jack actually worked again. Later that day I was told my tablet was fixed. I paid $40 for the repair and took the tablet home to find that the headphone jack still did not work. I immediately called to let them know it wasn’t repaired and that I would bring it back to them - which I did. Today I picked up the tablet for a second time. Now the headphone jack is fixed. Hooray! But they insisted that I pay them additional money for the second repair. I asked to speaker to a manager about the additional charge, and he was unapologetic. He said that what was communicated to him when I dropped the tablet off originally was that I wanted the broken piece taken out of the headphone jack - not that I wanted the headphone jack repaired. Really? I wanted to pay you $40 to NOT have the headphone jack work? There is a major communication breakdown at this location, further documented by receiving multiple phone calls by different people about my tablet when the repair was complete. If you choose to go to the Jacksonville location, get a copy of the repair ticket and make sure your repair request is stated correctly and clearly. If they make a mistake regarding what you want done, they will not correct the issue without charging you.I experienced very poor customer service, and I will not go back to iFixNC in Jacksonville again.

Ch
Review №75

Really excellent little shop - called in about doing an urgent repair and they were very helpful. Polite and professional staff knew exactly what was up with my laptop and were actually able to work a simple fix while I was still in store! Not the normal experience but I was lucky. Highly recommend.

Ch
Review №76

I recommend this company for any electronic repair. Ive even brought my cars active aero spoiler to have the limit switches replaced.

Wa
Review №77

Came in for a screen replacement on my iPhone. The staff were very helpful and friendly. Resonably priced and quick service. Second time I’ve been here and will continue to come back for phone repairs!

Jo
Review №78

Great service! I was freaking out because I have my final due today and my computer decides to act up on me. I went in and it was an instant fix. I will not hesitate to come again when I need any other device to be fix. This is the place to go!

Ro
Review №79

Not a good place to go if you need your computer back quick. Took my computer in to have it fixed and was told by the female sitting at the desk that it would be at least 30 days before I would get it back, so I took it to CPR and Ill have it back and fixed in a week

Br
Review №80

This is the second time I have been at this business. On both occasions the staff was very helpful and expedient in their responses. It has by far been one of the best locations I have been to have a device repaired based on time to repair my device(s) and affordable price. I highly recommend this business!

Ge
Review №81

Fast repairs, friendly staff. Awesome warranty on their work. Ive taken so many phones and tablets here and Ive always been more than satisfied with the quality of work, prices, and the staff. Autumn was so helpful, I will be back again

ka
Review №82

Went today to get my screen fixed (Again) and it took less than an hour. Ashley was very polite and helped get my phone back to looking brand new. 10/10 recommend for anyone needing help with their phone,laptop, computer, iPad etc needs.

Ni
Review №83

Great experience. Beau is very knowledgeable and very helpful. This guy definitely knows what he’s doing.

Ch
Review №84

I had my completely destroyed laptop screen fixed here last week. They where very professional with low prices. At first I was nervous because the price was so much lower than competitors in the area. However, I am more than satisfied with the ending product! I would recommend anyone to go here.

Ha
Review №85

Beau was absolutely amazing! I had decided to repair my own iPad screen after cracking it (BIGGEST MISTAKE!). Ended up breaking the mother board and God knows how many other parts. Very reasonable with pricing and VERY professional. Got my iPad back and running for $250.00. Pretty much replaced the interior of it. I couldn’t be happier. I am was attached to this iPad and glad to have it fixed. Highly recommend using their service and highly discourage DYI. I sure will come back the next time I have a hiccup (knock on wood...hopefully not).Thanks Beau! You guys are awesome! Stay safe.

Ky
Review №86

The owner Beau has helped me a few times. He’s prompt, professional and the service times he quotes far exceed the actual service time. Fast and efficient!

Fr
Review №87

Great service, the lady’s who work there where very helpful and quick. Good friendly environment. Would highly recommend this phone repair place to anyone.

Ef
Review №88

10/10 I completely recommend this place. The customer service was amazing, Autumn was hilarious and so helpful and patient while i forgot my password to my i cloud. She sold me a new phone, and made sure I was happy and answered every question! Will definitely be back!

is
Review №89

Ifix i probably the best place Ive been to get my phone fixed... and Ive been to my fair share of them. as soon as i walked in the store, i felt very welcome. they had my phone fixed before i could finish doing the paperwork. Autumn (the lady at the counter) was very nice and answered any questions i had while she was doing my paperwork. i definitely recommend going to this place for a repair. DEFINITELY 5STAR rating!!!

Ja
Review №90

The only place me and my family trust. They have fixed multiple phones and laptops for me... and they always are smiling and pleasant which makes for a wonderful atmosphere. Low in prices which is hard to find. Always referring them to friends and family and now I am referring publicly. This is one place you won’t go wrong with entrusting your items. Thanks again guys!!! 🙏🏼

Ca
Review №91

They are the best!!!! Do NOT go anywhere else. Have the best quotes in town and have great customer service and got my phone fixed in less then 20 mins! How can you beat that. The best part was they have lifetime warranty and no one else does! Front desk lady Autumn is the bomb!!!!!

Da
Review №92

Was very helpful with fixing my phone

Ke
Review №93

It was a Sunday when my Kayak tipped over and my iphone6 (inside a LifeProof case) got water damaged. I went to 5 stores in Jacksonville looking for a iphone repair kit or a 5 point Pentalobe screwdriver needed to open the iphone shell. A few stores had the Mac/iPhone unique tool; but could not sell it or let me use it even if I payed a fee to remove the two screws that allow the shell of most iPhones to open. Needing isopropyl alcohol to clean the phone if I could get it opened, I stopped at Walgreens, the cashier sent me to ifixNC at the old bank where Onslow Drive and Henderson meet. I was pleasantly surprised to find it open at 5:30 PM on Sunday afternoon. Ashley greeted me and listened to my story, as I handed her my phone that was inside a ziplock bag of rice. She first explained that the rice thing was a myth and didnt help, then took the two screws out dried the inside surfaces, disconnected the battery to prevent further damage and refused to let me pay her. She was pleasant, knowledgeable, helpful and and overall lovely person. She saved my day, my phone and my hope for humanity. If you need a laptop, phone, computer, gaming system or any everyday device fixed, or maintained go see Ashley at ifixNC where the old bank used to be where Onslow Drive and Henderson meet. Dont worry be happy! See Ashley!

Ja
Review №94

Very nice, amazingly friendly. They are also super fast. I’ve been here 3 times and I’ll always come back when I need to!! Thank you!

Ja
Review №95

Over promised and under delivered.I took a tablet in to have the screen replaced. I left with the expectation that they would notify me if there was a problem or a change to the status of my repair. iFixNC set this expectation when they sent me a text moments after I left the store. After a week I received no notifications at all. When I called I was told that the part was ordered but had to be returned but when I asked why I wasnt notified of the change in the status and delay in the repair all I got was excuses. This pattern continued and I had to call in order to know anything about my repair. The repair took twice as long as expected and I had to call to find out anything at all. iFixNC is not in the customer service business. If you have no other choice (like me) do not have high expectations of service. I am a reasonable customer, I understand delays. I just want to be notified and not treated like I am doing the business a favor.

Br
Review №96

Ashley is SUCH a sweetheart! I got my phone a new screen a couple days prior to meeting her since i had cracked it, next thing i knew, the new screen wasn’t working good so I came back in 3 days later to hopefully get a another new one or see what the issue was. she fixed it on the spot for me, didn’t charge me anything for the new screen and even gave me a free screen protector. great customer service even explained to me what she was doing so i wasn’t confused. I would recommend them!! great service

Ju
Review №97

If you need any electronics repaired, please come to this location first. The prices may be a bit hefty, but you are getting an item fixed by a professional of many years experience. Your electronic can be fully destroyed and they can make it like new.Justin S. T.

eb
Review №98

The person at the front was very friendly and knowledgeable about the sevices and products in the store. They have really great prices and fixed my phone in a Timely manner. I would definitely come here again if I needed to.

Jo
Review №99

Brought my phone in for repair and I was given a time that they said that it will for sure be done in but they didn’t finish it until a few days passed deadline. Not only that, customer service was TERRIBLE.The owner is not scared to fight back. He wouldn’t even let me talk lol.Note: they will charge you almost $100 if you decide to just pick your phone up and have it repaired elsewhere. Some stores will not do that to you.

An
Review №100

Quickly processed my unlock. This guy is a lifesaver. Thank you

Information
100 Photos
100 Comments
4.4 Rating
  • Address:311 Henderson Dr, Jacksonville, NC 28540, United States
  • Site:http://ifixnc.com/
  • Phone:+1 910-353-2777
Categories
  • Computer repair service
  • Cell phone store
  • Computer consultant
  • Computer store
  • Used computer store
  • Video game store
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–7:30PM
  • Wednesday:10AM–7:30PM
  • Thursday:10AM–7:30PM
  • Friday:10AM–7:30PM
  • Saturday:10AM–7:30PM
  • Sunday:10AM–7:30PM
From the business
  • Identifies as veteran-led:Yes
Similar organizations