Brandon was the one who helped me get my 2015 q60s and he was THE BEST cars salesmen I’ve ever dealt with. He was patient with me and explained everything in ways I would understand hands down best car buying experience I’ve had. Give Brandon a raise!!

Honestly this was the easiest experience I’ve encountered with a service department. The associates were very helpful and friendly. They are up front with the service they plan on doing and the steps they will take to make sure your issue is corrected. Maid was my service advisor and he was amazing to work with during the process. Also the foreman Bob was very good at explaining the issue and what they wanted to do to correct it. I felt very comfortable and relieved because of their service.

The staff was very helpful and professional in getting my car in and serviced for the passenger air bag recall. They provided me with a ride home and back to the dealership for pick up when my car was ready. Infiniti of Orange Park did not disappoint and I highly recommend them!

I arrived at Infiniti of Orange Park yesterday and was greeted by a salesperson named Thomas. I was very impressed by his knowledge, respect he has for the public and his ability to listen to a persons needs. Thomas was very polite, was down to earth and didnt think he was better than me. Thomas assisted me through the entire buying process and made the deal happen. I have never owned an Infiniti but with the assistance of Thomas it was possible. This dealership is great and has awesome staff to help with all of your needs. I can certainly say, I will be a repeat customer!Thanks again Thomas for making dreams come true, not only for me but for my family as well.

The staff was very helpful and professional. They made sure I paid the best prices for service. I’m so grateful for them willing to help me save money and make sure my car was maintained properly. AWESOME!

Made appointment online, no hassle. Staff was very friendly and helpful. Had car inspected and technician was very conscientious. Had some routine maintenance done and was provided an awesome loaner. Pleasant atmosphere. The properly paved roadway is a plus (hint hint DARCARS OP). Service Manager was very welcoming and explained everything thoroughly.A+

The staff here is very good…friendly, professional, & helpful. Although I appreciate everyone else, Julia is very special. She is one of the reasons I bring my car there for service.

I have a few different cars and I service them at their respective dealerships. I just bought a Infinity and brought it in for service. Wasn’t what l expected. Lobby was the worst I’ve been to, needs a makeover TODAY! For the amount of money they charge for service, I expected better. I’ll take my car to Lexus for service from now on.NOTE: The owner/manager gave me a call yesterday and explained why was going on and I appreciated that. He made the situation right and I’ll be back.

The salesperson I worked with David S. was professional, honest & easy to work with as I purchased a vehicle from out of state. He made the process smooth & I highly recommend him. Interaction with others at the dealership was solid as well.

Brandon and Aris made my car buying experience such a good one yesterday that I couldnt wait to give them a 5 STAR REVIEW. Everything was flawless and I got exactly what I wanted the way I wanted it. Brandon even delivered it to my house! Thanks guys!

Purchasing a vehicle from Infiniti of Orange Park was one of the best experiences Ive ever had, inside of a car dealership.Every single person that I encountered, was helpful, informative and friendly. That behavior carried over for days after the sale was final.If your in the market to purchase, you cant go wrong if you work with J.P Cruz

My service advisor Mirsad is the best! If I could rate a 10 I would. Had vehicle & paperwork ready. Staff if great. Never have problems, he always make sure Im a happy customer 😊

Full disclosure, I work at this store. But I find myself in the position as a customer sometimes as well when my Q60 needs to be serviced. We have the best group of dedicated & highly trained technicians & service staff that anyone could ask for! It is an honor to be a part of this team both as an employee AND as a customer!

Absolutely phenomenal experience with the entire service department. Maied and Dennis were so wonderful and helping me get a rental car arranged and communicated well throughout the process. The service team had my car finished within a day which was also incredible.

Great friendly staff. Looked at a vehicle wasnt quite what we were looking for. They worked very hard and presented a deal that was very hard to walk away from. They want to earn your business and work hard to do it. Thank you Leo and Roderick!

Always a great experience when taking my car for service here. I highly recommend them! Great job Infiniti team!

Seriously, one of the easiest trade and purchase experiences ever, salespeople, finance, sales manager... every employee was more than helpful with great attitudes all around.

I was not able to pick up the car after it was purchased. Car was not detailed as promised, but when brought to the attention of the manager, it was taken care of. I was thankful that the car was delivered to me, but I received it with less than 1/4 tank. Post- purchase customer service could be improved.

I had a great experience. I drive an old Infiniti G35 and I’m an 18 year old kid, the car has been having some problems and I went looking for some help (on a budget). Although I didn’t have the money to fix it, a mechanic/ technician named Trevor still took the time to go over the issue and gave me the best course of action. Thanks!!

Austin was a pleasure to work with, he genuinely put effort into finding my vehicle.Tony’s expertise and knowledge was invaluable.Lucious was awesome and efficientThanks to everyone who contributed an exceptional car buying experience

Great job by Jerry! He listened to our needs and found us the perfect car. Top notch coustomer service without any of the car buying hassles.

JP Cruz is a great salesman. His boss is also wonderful. Had a great experience with them.

Professional! They go above and beyond to make sure you are satisfied with the service. Great customer service.

I visited the Orange Park Infinity location due to an indication that there may be an issue with my passenger air bag. The service technician did an analysis, reset the fault code and all done. They also did a multi- point inspection of my Infinity Q60 IPL and made recommendations that need immediate attention. Julea did an awesome job with explaining the repairs needed and advised which service needs to be done first. I must say she knows her stuff. I receive a print out as well, which gave a visual of everything she explained 🙌. Great job Julea, you rock!!!. Thank you all for looking out for my baby👍👍👍

We had a wonderful experience . Patrick eased our minds during the entire process . We are thankful for his efforts and appreciative of the ease of the process .

I had wonderful experiences at the service center, which prompted me to purchase a new vehicle there. That was a good transaction for the most part. I went back a month later to buy a new car for my wife, and things went downhill quickly.We were pressured into buying the vehicle right away, as their stock was reportedly low. We made a mediocre deal and the car was to be delivered to my home that night. They called and said they didnt have time, so we had to go pick it up late at night in a heavy rainstorm. The next morning we discovered it wasnt washed, inside or out. Within an hour we discovered it didnt have many of the features they told us it had, including important safety features. Although they acknowledged they had given us the wrong information about the car before signing, they refused to do anything to correct it. Trade it in for something else, they said, at a several thousand dollar loss to me, of course.They are very kind when youre looking to buy a new car, but buyer beware. Make sure they provide accurate information about the vehicle before you sign, because when they get it wrong, they wont stand by their word in my experience.

Scott and Paul at internet sales were fantastic.Had a couple of experiences where dealers didn’t honor their online price or just used them to bait and switch. Infiniti of Orange in Jacksonville were true to their word and delivered a quality product with honesty and integrity. Much appreciated!

We emailed them about a car we saw online a week ago and never got a response. A few days later we forwarded them that email again to ask if the car was still available and still no response. Decided to go to Duval Ford instead after their quick response and bought the same car I saw at Infiniti this morning.

Very friendly and easy to get along with, had the exact car I was looking for and the whole process was easy from start to finish

Took my QX80 in to have the oil changed and was told the rear suspension was bad. They replaced the pump. That job was two grand, but only charged the warranty repair service I have on the vehicle eight hundred!When I noticed the vehicle was still sitting at the same height, I took it back and was then told the air shocks were dry rotted and needed to be replaced. When I asked them, shouldnt the technician have noticed that they were bad when he replaced the pump? They just looked at me!?! Add another $1,500.00Asked one of the mechanics outside and he said they should have sprayed the shocks with water to see if they had air leaks when they replaced the pump.All this was after their multi-point inspection failed to see that the battery was leaking acid, which caused a leak in the air conditioning line. Add another $1,500.00Bottom line, save your money and go somewhere else!

My service appt was super fast, and everything was done professionally. The team was great.

It was the best customer service I have ever had from a dealership. Both of the customer service representatives on duty were extremely friendly and helpful. The rep that took care of me was exemplary. I did not expect such incredible incredible service. They should both get a raise.

Infinity Cars start to break down and losing value so fast. I went to one Infinity dealer recently and I didnt see too many people around. It is like people start to understand the under-performance of those expensive cars. I buy toyota or Lexus now no more infinity in my drive way. Waste of money. Parts start falling apart after couple of years. Ridiculous....

INFINITI OF ORANGE PARK WERE SO HELPFUL IN LETTING US TO CHOOSE A VEHICLE AND THEN GETTING ALL THE PAPERWORK DONE . ALL OF THE FELLAS THERE WERE READY TO HELP AND THEY ALL WORKED WELL TOGETHER . WE ARE VERY HAPPY WITH OUR CHOICE THANKS TO INFINITI OF ORANGE PARK . I RECOMMEND THEM HIGHLY!

Professional and friendly staff. Exceeded my expectations. Will highly recommend in the future.

Even though I purchased my Q50 there in September of 2019, according to the service manager, I am not a customer at that location. Even though I purchased an extended warranty, according to him the minimum I needed to pay was $860 for 4 hours even though I attempted to explain that I disconnected every single light modification I had in my vehicle.Funny thing is he dared to call me demanding. I showed up at 8 a.m. along with two other customers in which mind you, the service desk employee helped them first but yet I was still told I stormed in there without an appointment and demanded to be helped.Im very thankful my brother came to my rescue because the treatment I received yesterday gave me a panic attack which I almost wound up being admitted to the hospital.Until I see some sort of decent service, Im going to stand by my remarks and state that unless youre white, dont expect it to be helped in any certain helpful way.I hope the entire service department is ashamed of who they work under because as long as Ive been a loyal customer to Infiniti since 2010. This dealership gave me the worst experience ever to where I was short of breath and hat youre ready keep my composure driving on the way back because I had no choice but to leave when they escorted me out which caused a major panic attack. Extremely unacceptable as to how I was treated. But thats unfortunately what you face when you are a minority in this country.

Jordan Dinius was excellent. He showed amazing patience and went above what was needed in getting us the right car for our daughter. I highly recommend trusting Jordan for your next buying or leasing experience.

Jerry is AMAZING! I would recommend him for any of your new car needs 😊

Super easy buying experience! I found what I wanted online and then was sent a personalized video of the interior and exterior (thanks JP). After deciding I wanted to see the vehicle, I took it for a test drive, made an offer and negotiated a good deal within 20 minutes. Financing had a long wait but once I was in they moved quickly! Lots of inventory to choose from and great customer service. Would recommend again and I drove from Jax.

100% Honest review. The car I test drove that I ended up buying was filthy. I was shocked how dirty it was and they actually showed it to me like that. I had to say something and make sure they washed it good before I took the keys. They did an ok job washing it, it looked better. My salesman was really dry with my wife and I at first, until he realized he had a car deal and I was buying it. Then, he had a smile on his face and came to life. The General Sales Manager was not pleasant at all. He gave a very hard time on coming down on the price on the car and absolutely did not come down not even $100 or $1. He had an attitude, got angry, told me a lot of BS about why he couldn’t come down on cost and did not even thank me for my business after signing! On top of that, he tried to low ball me on the trade in value for my car. Would I buy a car from there again, hell no. I certainly would not recommend friends, family or anyone to buy a car from there either.

Had an awesome experience with Infinity of Orange Park . They went up and beyond . Had a awesome salesperson Thomas. Would definitly be looking there for my next vehicle purchase. .Thank each and everyone of you .God Bless, Lori Carpenter of Flagler

I am totally happy and satisfied with my experience at Infinity of Orange Park I will highly recommend them to my friends

Excellent customer service, attentive and efficient. Just ask for Maied in the service department.

Just wanted to give a great shout out to Brandon Litman and his manager Aris. After a few weeks of going back and forth with our needs in terms of what we were looking for our family and our budget, we were finally able to close the deal. I have to say that both Brandon and his manager went above and beyond their duty to get our terms and the vehicle we wanted. We were very pleased in how the entire transaction went and we will definitely be back to them to purchase another vehicle. Job very well done. Thank you.

The people were very helpful and worked fast to help us

Infiniti of Orange Park came through for me when I needed a tire. They were awesome! Thank you!

Mr. Thomas was one of the best friendly and nice sell man every time I need something he always works his best for me. Thank you for helping me specially today with my new ride😍😍😍

My husband brought up our Infiniti to Infiniti of Orange Park and WOW just WOW!!!! I remember speaking with Bill in parts over the phone a couples weeks back who was extremely helpful about a part we needed. Then today we noticed brown fluid coming from underneath the motor when we parked on the driveway. Mind you we did not purchase this car from Infiniti of OP. We went to the dealership where we purchased the car and they advised us they were too busy right now we would have to bring it up next week. So my husband left and went straight to Infiniti of OP. WOW again!!! Robert King from the shop put it on the lift without any questions asked and found the problem & fixed it right away! Thank you so much for the great customer service! We will be definitely coming to you for our next car purchase later down the road!! Thank you again to Bill & Robert

Excellent Customer Service. Julea and Bob demonstrated concerns about your vehicle safety. Thank you in advance.

Called and they fit me in within the hour, did a wonderful job

I took my Q50 in to repair an uncommon issue and after initially being less than satisfied, service manager Roger and his team went beyond what they were obligated to do in order to get the result I wanted. I believe the technicians name was Trevor but whoever did the work did a great job. I definitely trust Infiniti of Orange Park with my car.

Thank you Infiniti of Orange Park for making our car purchase such a positive experience. A special shout out to Thomas and Duane for making it happen!

I took my car in for an oil change . Staff was extremely friendly and professional. Not a long wait, will definitely come back .

I had a very pleasant experience with everyone at this dealership.There was no pressure, It was very professional and the process one smoothly. I highly recommend this dealership.

Very pleasant experience. Great customer service with both the sales and service department. Especially from Julea, whom went out of her way to work with my warranty to provide my vehicle with a repair.

Mr Thomas Bouldin was the absolute best dealer o have ever came in contact with he made the process easy and very understanding

I had the best first car buying experience!! Thomas and Ron had me feeling like I was part of the family when I first walked through the door until the day I drove off the lot in my new truck. These gentleman definitely deserve a round of applause.

JP youre the man. Very professional, courteous and knowledgeable. I enjoyed doing business with this man it was as if I was spending time with my best friend. Thanks JP for the experience.

I had such a pleasant experience using this dealership And highly recommend them to anyone in search of a new vehicle

Went in with a flat tire. Ended up the rim was also damaged the service manager Roger was awesome! He was able to locate a refurbished rim saving me hundreds of dollars. Julea their senior service advisor was amazing and efficient as always. They got me into a loaner car so my daughter and I could get around safely. I always recommend this service center...the staff is amazing.

I constantly receive exceptional service. They always take the time to explain anything I may have a question about sometimes before I get the chance to ask. The entire crew is top notch.

This team here is always amazing… They never make it seem like work but that they are totally focused on how they can help me and take the stress off of anything related to my vehicle.Job well done… :-)

Julea, the service advisor, is always amazing to work with! Goes above and beyond for us every time.

Received very fair numbers on my trade and the Lexus I bought. Great car and an outstanding experience, overall. Extremely satisfied 😌.

The dealership provided superb service, I had called them to see when I could get an appointment. While speaking with Maide he told me to bring the vehicle in and he would get it in. I get to the dealership and everyone was so professional and kind. He took the keys and said your vehicle will be ready in about a hour and 15 minutes.The vehicle was ready in less of this time with a full vehicle inspection and cleaned. I highly recommend this dealership and service advisor.

I want to thank the guys at Orange Park Infiniti. Had a great buying experience and they did exactly what was promised when purchasing my used 2018 Q50 Red Sport 400!!! Awesome car not for the faint of heart! lol David you the man!!

I have went from dealership to dealership, looking for the right vehicle at the right price with the best customer service. After all the bad experiences I’ve had with previous dealerships, I should’ve shopped right in my own area code. The Sales representative JP and the sales manager Aris not only got me right on my first car with my Fair to poor credit, they recommend auto insurance for the best possible price for first time car buyers. Needless to say go shop with them. As long as your upfront with them, the experience will not disappoint you.

Great place to buy a car! Very laid back and everyone was so helpful both with the drive test and the actual buying process. They even brought my new car to me! Overall would recommend to anyone else buying.

Jordan was an amazing salesman Daniel and areas not so much thank you Dwayne for making it all come together but Jordan was the glue

Excellent customer service and employees who care about the customer

If I could this shady dealership no stars that would be preferably my thoughts, I had the worse experience here ever first they put me in a vehicle they got from another dealership it ran hot the same day of purchase, they keeps the vehicle for 3 days then I get it bk 2 days later they telling me deal didn’t go through I need to bring 3400 more dollars after putting down $6000 for an older Jeep Wrangler when I refused to put the 3400 and decide to bring Jeep back and get my money they give me the run around about getting my down payment back took 4 days that resulted in them still robbing me of $1056 foot parts they put on to fix the Jeep that I was going to purchase, but I didn’t I’m telling you now run they just want your money and after they get it NO ONE cares Michelle was my sales person after we closed the deal there was no further contact to check on the situation very unprofessional place and the manager Steve I can go on and on About him just know I warned you. Run!!!

Best dealership experience we have ever had! We have purchased vehicles from all over the country and we know our experience at Infiniti of Orange Park was bar none the best. Our credit took a hit after covid but none the less they were able to get a us an excellent deal that we didn’t think was possible due to the circumstances. We were helped By Scott B. And he gave us 10 star service the whole way through. Very good guy, honest and straightforward. An absolute pleasure to work with. Rob in Finance was great as well making sure we got the lowest, best interest rate possible. These guys at Infiniti of Orange Park are top tier. We are VERY happy all around. Anything we need relating to our new vehicle they get it done. We really can’t say enough good things. We are very thankful for Infiniti of Orange Park. We love our new Certified QX80.

I had gotten to my appointment a little late, and they were very understanding. I just needed an oil change and tires filled. The guy (I didn’t catch his name) wasn’t sure if maintenance was a part of my warranty, and said I would have to be charged. No problem. After the work was done, I wasn’t charged a thing. Blessings. Great customer service and great attitudes. It’s a little further taking my car to Orange Park Infiniti for maintenance, but it’s well worth it.

Infiniti of Orange part offers outstanding services I would definitely recommend.

My experience with Julia at Infinity was and always has been a pleasurable experience.I really enjoy her working with me.

I purchased a car from Jerry, he was not only very knowledgeable of the car I was interested in, but throughout the entire process. He was straight forward so there was no surprises when I arrived, the car was waiting for me to drive when I arrived. I could not ask for a better experience thanks to him. I highly recommend anyone looking to purchase a car to call him!

From the moment I got out of my car, I was greeted with a enthusiastic “good morning” and the whole entire department from the advisor and service manager to the shop foreman treated me like GOLD! They made me feel like my small issue with my car was their top priority! I will definitely be back every time I need service!

Was a very professional and courteous staff. They got the issue I was having with my car fixed in a very fast matter. They kept me in the loop the whole time and got the parts and got it fixed 48 hours quicker than was originally thought. Will send anyone I know to them for their car needs.

My salesman was Brandon and he made my car buying experience excellent. I was having a rough time over the last few days dealing with “slimey” people at other dealerships and Brandon went above and beyond. He helped me right from the beginning when I called the dealership to check on availability. He made me a video showing me the car and he kept in contact with me throughout the day and had everything ready for me once we showed up. He was very personable and made the lengthy process, that buying a car is, very enjoyable! The manager Aris was also very friendly and helpful. I would definitely recommend this dealership to anyone looking to purchase a vehicle! Thanks Infiniti of Orange Park!

Professional, and they got the job done right the first time around!

Nice showroom. Pleasant sales associates.

The sales team and management worked very hard to find me exactly what I was looking for and got down to the price that I needed it to be. They really went Above and beyond. The manager was very involved and I felt heard and responded to. There really were only two minor bumps along the way so I can say without hesitation, coming from a single woman that I highly recommend this dealership to take care of your Automotive needs. From the beginning to well into the future I am happy with my decision to purchase from Infiniti of Orange Park.

I was disappointed my battery died just after 25 months but the dealer replaced and covered . Im happy they were able to fix same day but i think they could improve their apt proces. My apt was at 11 am. I didnt get my loaner until over an hour later. If you set up an apt, better customer service would be to have the loaner car ready for you by then. I was a little inconvenienced and had to move work meetings.

I’ve been here 3 times so far, I have a 2017 q50 RS and every time I’ve been the service has been spectacular! From the service advisor Julea, to the techs, the cashier, and parts people. Would not take my Infiniti anywhere else!

Amazing service. Service staff is Always helpful and Focused on helping you solve whatever issue you may have with your car. The Service Department manager, Roger, and Julea, the assistant manager are true professionals at their job and offer seamless assistance. This is a “white glove” service experience and I truly recommend anyone to use it.

The service guy is extremely friendly and professional. He set me up for a full service and the discount offer. Even went above and beyond to do a goodwill repair on the actuator for my A/C and heat.

Amazing bunch of guys specially Jordon and Leo, a great place to do business.

Thomas listened to us and found exactly what we were looking for. He is a terrific salesman and person.

UPDATE: the nice manager called me back and worked out a solution via a very nice discount. I am very happy that the manager corrected the issue I had with a very fair adjustment to the price to get the work done. Original post: I took my 2017 Infiniti to the service department In March 2021 for an AC issue. I was told the AC was fine and that the temperature I set was the issue. I was instructed not to use the auto feature. That should have made me question them but it is Infiniti so I accepted it.We do not drive the car much but we started noticing the same issue when we did drive. Finally, the AC stopped working altogether so I took it back in on June 9th. I had an 8am appointment on June 10th as per Maied who took my call when I made the appointment. I used the overnight drop box and left my car.I tried calling them 2 times on the 9th but the phone rang and rang. The sales person who the call kept being routed to just kept transferring me. On the 11th, I called at 9am and explained my frustration. I was told that a message would be sent to the manager of the servicing department and I would get a call ASAP. At 4pm, I called and finally got through to Maied. He was not rude but did come off a bit condescending. He told me that he checked the box every morning and there where no keys. I was pretty upset by this point and asked for a manager call me.Within a few minutes the manager called. He was very nice and apologetic. He told me that the key had been found. It had been wedged in the slot some how. He told me he would call back with some info that same day.He called back and told me the issue was an issue they have seen before. They ordered the part and would have it fixed by the following day or Monday. Although the warranty I have on the car with CarMax would cover this, I believe, he offered to cover the cost. It is 1 small part but still, very kind.Saturday morning at 8:30am, I get a text telling me I need $1200 worth of work done on my brakes (car has under 40k, this did not come up in March or the previous day when I was told what was wrong with it). I got a call a bit later from Maied. He told me about the new issues they “found”. I expressed my obvious concerns. He called back 10 minutes later and offered a $50 discount but could not explain why this was not found in March or the day prior. He was unapologetic and seemed to not really care.Infiniti has really expensive cars. I was shocked by the bad service and the sleazy auto mechanic feel. I do not trust them and think with the exception of the manager, the service is not acceptable. Maybe it would be ok for a run down used car place but not Infiniti. If you do use them, make sure to go through the manager and get proof of or a 2nd opinion on any expensive work.This sucks because I really thought the service would be amazing. Very dissatisfied.

Patrick was very friendly and so kind. Very well respectful. I was very well pleased with his customer service.

Julea was fabulous! She always has a smile on her face. She works hard to get your vehicle back to you as quickly as possible. She keeps you updated on the status of your car. Julea is also phenomenal at remembering the little things about you! It blows my mind how customer oriented she is, given the number of customers she must see on a daily basis. She treats you like a friend and not a number. All the service guys are just as kind. They always say hi and smile when passing you! Great team!

Daniel Linkov did a wonderful job as our sales rep during our purchase. He was super helpful and even drove with us to another dealership down the road to show us some different options. Its not common to receive this level of service, to a point where you feel like theyre really looking out for you. A+ all around.-Danielle & Brian

Maied Kucevic is the most professional service writer that Ive ever dealt with and Ive worked as a mechanic at several dealerships. Marvin repaired my car perfectly as always. Thank you ALL!

Sales person was great making sure we where comfortable with are new purchase

Thomas and Aries worked hard to find us the exact vehicle at the right price

Infiniti of orange park is topnotch service

Maied was very honest and upfront on my visit to the service center. Thanks for great experience!

I had spotty conversations with a sales associate all day and had an appointment to look at a vehicle. Once arrived, went in one building and never got helped although an associate looked at me right in my face and just got up and walked away. Went in the other just to get told it had been sold although there were numerous failed attempts to contact the salesman while in route to the dealership. Waste of time

JP and team were amazing!! Very quick, efficient and courteous with my time. Loving my new car!

Everything went great but I wish they would have washed / vacuumed my car like other Infiniti dealership do before returning my car