The salesman Were very knowledgeable and very friendly I believe it was the best experience on buying a new car I’ve had yet

Time and value is important. I traded and purchased a vehicle here with minimal impact on my day. I was able to quickly reach a price agreement on my trade, the new car, and complete the paperwork with little more than my lunch hour. Just a few texts to set things up and expectations were met on both sides. Will keep Capitol City Ford in my search for any future purchases.

I am very impressed with the quality of service at Capital City Ford. I ran into an issue with a vehicle I had purchased from them a couple months back and after having a bad experience at a closer Ford dealership I called Casey Wildey at Capital and he listened to my situation and got my car in that same day. He went above and beyond by providing me with a vehicle until my vehicle was finished. He remained in constant contact to inform me what was going throughout the whole process. If you are in the market for a vehicle that comes with great service get a hold of Casey.

Thanks to Harrison, Ryan and Ed for working with me in my custom order for a 2022 F250 XLT. They were all professional and fair in the process. They kept me informed during the order, build and delivery process. Looking forward to continuing to word with Capitol City Ford for my service and parts needs.

Best sales staff weve encountered while looking to replace our vehicle in the past few weeks!!! They actually took the time to understand our needs and help get us get into the vehicle that fully serves our family requirements. A truly amazing group of dedicated professionals. Best Ford Dealership in Central Indiana

I ordered my new Ford Escape Hybrid from Capitol City Ford. I surprised to get the phone call it was in. I love it. The color is outstanding. I wanted a hybrid to save fuel. It does. Alex Sanders did a great job of getting me the car I wanted. I will return to Capitol City Ford for my next purchase.

Was quoted $326 to repair blown with spark plug. They charged$326 plus $185 diagnostic fee that they didnt mention until Ipicked it up. They charged $326 to change 1 spark plug. They alsotold me I need a tune up for an additional $910.00. I told them no justfix spark plug. He indicated truck would not run correctly withouttune up. I picked truck up and have been driving it with no issues?The service Tech was very rude, and very unprofessional aboutmiss quoting and not indicating $185 diagnostic fee. He was toldwhat was wrong with it when it was brought in. Blown spark plug!!! Wont use their service department again.

Very pleased with the buying experience we had today. Easy to deal with and just a pleasant experience. Our salesman Mark Gottwald was awesome. We have bought a lot of cars and trucks over the years and this was our best experience.

Fast and easy purchase process. Sales rep Lauren delivered vehicle to my house on a weekday evening after my work day for a test drive and helped me get to the payment I was comfortable with. Hassle free. Highly recommend

Paul & Austin were a dream to work with! Neither was ever pushy. They both understood that I needed to have a certain payment each month and did everything they could to make sure that I stayed in that budget while including all of my wants.Paul was very personable, and compassionate. He worked very diligently and I felt I had someone on my side instead of pressuring me to get something that I didnt want or couldnt afford. I will be telling everyone i know to visit them at capitol city!Thanks guys so much for EVERYTHING!

F450 super cab 2wd. i was looking all around here in Tennessee around the Clinton area with really no help from Dealers. I was giving Capitol City Ford number by a Dealer in North Carolina. Made the call Talked with Larry what a awesome guy help me get the F450. i even had issue with the account i was pulling funds out of Larry and the crew helped work through it. now we will be picking up truck soon. Thanks to you all.

Honestly, was really a good experience. I literally pulled up in the parking lot and had a 5 minute chat with a salesman on a Thursday and continued to text throughout the day on Friday. Once we got a deal, my wife and I drove up and was there for an hour. Really a much better experience than I usually have. Price of the vehicle was very comparable to other in the area as well. Will go there again for sure.

In shopping for a new truck I came across Capitol City Ford. Researched the vehicle on line and compared prices on similar models. The pricing seemed to be good, so I called, once connected with a sales associate I learned that all of their vehicles are marked above MSRP, even at least one of the used trucks was several thousand dollars more than the original MSRP.I understand demand is high at this point but I cannot recommend a dealer that is asking more than MSRP for any of their common vehicles. Specialty vehicles maybe, but not for a standard truck. It tells me all I need to know about the integrity of the dealership.If this dealer will take advantage of you now, what will they do when the market returns to normal? Can you trust their service? Where else are they taking advantage?Remember this when the supply returns to normal and choose a dealer that didnt take advantage of the situation.

Very poor service. Purchased a used heavy duty truck for work purposes only. Have taken it in under warranty multiple times and still having the same issues, not to mention the ones they’ve over looked. The truck was bought for for income but right now it’s not even paying for itself.

Great experience dealing with Kevin and Ryan. Bought a 2017 Escape.Would recommend them to others

Purchased a Velocity Blue 2020 Mustang GT. Process went very smooth. I love this car.

Capitol City Ford employees have always been courteous and helpful. This is the second car I have bought from them. They always do a good job of taking care of my car.

Always get the best service. 2nd Vehicle bought this year from Alex and he is always prepared and ready for me when I get there. Thought about trying another dealer for my latest purchase and wont make that mistake again! Love the service and respect I get from all their staff. Thanks for the 2019 F-150 and 2020 Transit Connect. I will definitely be back for future purchases.

Had a wonderful experience with the Ford team at Capitol City. We were unable to actually visit the lot ourselves and they were great enough to bring the car we wanted to see to us at our home and let us test drive it here. Great customer service. Thanks for understanding our needs and meeting them.

They nice people they treat you like a part of the family member they go out of their way to help you. Get what you want. I been buying car there from 1984 I bought my first truck from them a 1984 f 250 its all been ford it’s the best place ever

I was EXTREMELY satisfied with these guys. I ended up going there on a whim after putting in an inquiry on a 2017 Fiesta ST. Been dreaming of that car for two years, wishing I could get my hands on it. These guys bent over backwards to get me financed and get me on the road with the dream car I wanted.The whole experience took maybe 90 minutes. It was my first ever car buy from a dealer. They gave me what I wanted for my trade, which I was not expecting when I shot them a figure. I dont have the proper words to express how happy I am about it. Seriously, I can see my ST sitting in the parking lot at work and I end up getting slightly distracted at work staring at it.I like to think they can help you find your dream car too. If youre hesitating, give them a call, send an e-mail, take a shot. Theyre good people who want to help you out. Theyll be hearing from me in the future whenever my next car purchase happens.

Purchased from out of town and they made it easy. Fair price on car and trade and great service throughout the buying experience. Harrison got the job done. Ive only had the vehicle a short time but without a doubt the buying experience was what it should be - cooperative not complicated.

VERY UNPROFESSIONAL. Alex told us that Capitol City would take care of our remaining lease payments on our used car that we were trading in for a new Escape. Then he adds nearly $4000 to the final price. When I asked what that includes, he mumbled around and brought Ed Hamilton over. He showed us that the 2 final lease payments were being added to our price we were going to pay for the Escape. Alex claimed that Ed told him that the lease payments would be paid by Capitol City, Ed said he didnt. Regardless, someone told us incorrectly and I wont do business with this company EVER. Stay away!

I posted a review yesterday I was waiting to see what they done with my truck everybody thats putting one star and two stars theyre not telling the truth these people fixed my truck I am so happy shout out to Steve the service manager he stood right by me and seen to it that my truck got fixed I am happy 5 * happy thank you capital City Ford I will be back more work yet to be done not their fault just I got an old truck

I bought a used 2014 ford edge from here. The price was fair and the buying process went smoothly. However, the car detailer did a bad job of cleaning up after the previous owner, as there was still dirt and debris in some places and they refused to clean it again upon my request. I also had to replace the brakes and turn my rotors soon after I bought it, something they should have done before I purchased it. The LCD screen they replaced has some glitches as well, but all cosmetic and minor, although glitches shouldnt be there at all. I would probably use this dealership again if I wanted to buy a new car, but I will probably look elsewhere for used cars.

We just bought a Ford Truck there today wow they are the nicest people Ive ever done business with. If you are in the market for a car or truck, make Capital City Ford the first place you go. You wont regret it. Thanks to all for being so helpful. Dave!!!😀😍

I have bought cars since the 80s from Ed Hamilton sales manager and John Datzek salesman and would not buy from anyone other these two they are both honest and knowledgeable about there position and two of the nicest people to buy from Bob Thomas needs more employees like this in his fleet so thank you Ed and John

I purchased a 2020 Ford Transit Connect from Michael Hood in the commercial sales department. The optioned van was all but non existent in a three state area. I was pleasantly surprised that he found the exact one I wanted ! I also know that I got a good price and hope that when I purchase my next vehicle it can be as pleasant.

Just bought a 2014 Ford Fusion from Gene at Capital City Ford. Gene is a great guy, very low key, and his wifes chocolate chip cookies are amazing. They did everything to get me my deal, not theirs. It was such a great experience I practically forgot I was on a car lot. I highly recommend Capital City Ford.

I recently bought a car from Capitol City Ford and have nothing but positive things to say! Alex was incredibly kind, prompt, and helpful! He went above and beyond to answer all my questions and made my first car buying experience exceptional! The entire process was very relaxing and pain free, I highly recommend checking them out for your next purchase!

Mr. Burrows just started at this location on 11/21/2019. He is very polite, professional, and very friendly. I really appreciate that he took his time and explained everything to my grandmother so that she had a great experience. She was recently in an accident and was dreading the whole process of buying another vehicle. We looked at the car, made a choice, and everything went smoothly.I refer this man 100 percent.Who I do Not advise you to go through, unless necessary, would be a fella in the new car building who has an overconfident, unprofessional, financially invasive approach. Youll know exactly who I speak of if you go. 👍Stick with what You know.

Thank you to Mitch, Jesse, Ed and Austin for taking care of me and getting me set up with my 2020 Escape! I love it! I loved all the people taking care of me in a friendly yet professional way. The transition of trading in my 2013 Focus to driving off with my Escape was smooth and easy. I definitely will be back to Capitol City Ford and ask for Jesse Walton when the time comes for my next car. Excellent customer service from everyone! Thank you again!

I arrived at the dealership and was promptly assisted by Alex. Within minutes I was test driving the vehicle I was interested in. After the test drive I informed Alex I would like to proceed with seeing what my options were for buying that specific vehicle. Again within minutes they came back with an approval. I was also trading in my current vehicle and they gave me a fair price that I am happy with. The whole process was very relaxed and at no time did I feel like they were trying to make a quick sale. I truly felt that not only Alex but several other associates were there to help me, which I know can be rare in car buying.To summarize I highly recommend Capitol City Ford to anyone looking to buy a new or used vehicle.

They found me the perfect car with low miles! Financing was quick and easy.2nd purchase from them, will be more in the future!

We arrived on Memorial Day and everything went fairly well. We’ve been looking for 7-8 months to buy a new (or newer) vehicle and trade in my old SUV. Our sales associate was Harrison. He was nice and friendly. Since my old vehicle was 14 years old, it’s been over whelming on learning all these new gadgets. Harrison has been awesome and walked me through a lot of the buttons. We had a very hard time programming the new truck to our garage door. Harrison came out to our house and got it going in 45 seconds and even programmed our other vehicle too! Seriously, who still comes out to the house these days? Simply amazing and highly recommend him!

Cory was very welcoming and informative. Thank you so much I appreciate all the work and service that the entire staff provided.

From the minute I walked in to the final signature, everything was AWESOME. My salesman John Datzek was great from the start! I would recommend Capitol City Ford to anyone looking for a vehicle!!!!

I recently purchased a Ford Explorer. I worked with Harold and Ed on my purchase. Harold the sales representative was amazing. One of the nicest guys I have ever met. Very honest and extremely kind. I would definitely recommend buying your car from here. Thank you for exceptional customer service.

I took my 2006 Ford Explorer in for service because it was due for an oil change and the exterior lights were constantly on despite the headlamp switch being in the off position.After diagnosis I was advised that the smart junction box needed replaced. I authorized the repair and oil change. Given the vehicles age and cost estimate for repair I asked if there were any discounts or promotions available. My Service Advisor said they he would check his drawer for some $40 coupons.When I picked up my Explorer I went to the cashier and no discount was applied. I paid the bill in full and the cashier refunded $40 + tax in a subsequent transaction when I mentioned the discount.After I got in the vehicle, I noticed the oil change light and warning message was still on, the drivers floor mat was laying on the passengers seat, and when I popped the hood I noticed the wiper fluid reservoir lid was open. However, the electrical issue was fixed and I was not billed for the oil change.When I returned home, I Googled the Ford part number and found I was charged $369.42 for a part I could order at parts.ford.com for $302.80 (or from a number of other reputable vendors for ~$250).

We bought a 2018 Ford Focus! Harold P. was our very friendly, helpful salesman. We are so satisfied we will return in the future!

Just bought a used 2017 GMC Sierra. The dealership worked with me on a tough situation concerning my trade-in and made everything seem effortless. Very friendly staff and never felt pressured.

Very good Service.

Best price ! Came from 150 miles away.

Nice truck ... Just need a better Year End price quoted to me.

Great experience purchasing a new F150 from Capitol City Ford. Sales staff was friendly and not aggressive. They did a great job finding a truck with the options I wanted and did not try to to push features I was not interested in. I highly recommend visiting Capitol City Ford if you are in the market for a new vehicle.

Was on my way to CarMax and decided to stop by Capitol City. They looked in their inventory of cars (not on the lot yet) and found exactly what I was looking for. They made the car buying experience very easy. Will always check there first in the future.

Worst customer service from a repair shop that I have ever experienced. Being a woman, I am often apprehensive about dealing with auto repair shops on my own. When I took car in for a simple brake job, the tried to charge me a fortune. I left their and proceeded to call other repair shops and the price was 50% less expensive on average. When I told them that I was leaving, the person at the counter became obnoxious and very unnerved about my decision to leave. Good thing I used my best judgement and left these people for good.

Amazing! I had no idea what was wrong with my car. I took it in @1030-11 they had it ready by 3! Not only did they do it quickly they also provided me a ride back home, and a ride to pick me up and get my car! Gale is amazing and she’s very very helpful! Thank you Capitol City Ford!!!

Son has had his 2018 f150 for a check engine light 3 times in last 6 weeks. Steve service manager said last time reason was low on gas. Well in 2 weeks with a 3/4 tank came on again. Truck has shimmied several times. fuel injectors have been changed. Had to be towed in. Not giving him a loaner.They dont keep him updated. He asked for a case number steve would not give him one. This is why we have Lemon law. Truck is in shop as I type.

This place is full of crooks! Their motto impressively different sure was correct you will waste your time with them. We settled on pricing and what needed fixing. Later we were told to come pick our car up as it was completed and ready, after arriving at the dealership they told us that theyd need 1500 more dollars on top of the asking price for a HEADLIGHT unit after pricing was already decided prior. Their district manager said he could get us in a rental the prior weekend after repairs had drug on the week prior. After the incident with the raise in price that offer magically went away. We later found out that the price/value of the car had appreciated after negotiation and they simply wanted to get rid of us so they could raise the price and put it back out on the lot at a higher price. Save your time and head aches. Sad business practice will NEVER shop with Capitol city ford ever again!!

I worked with Lauren at the Ford Dealership on Washington Street. Everyone there was very professional and worked out a great deal. I highly recommend this specific dealer and ask for Lauren! He was very knowledgeable about the vehicles on the lot and did his best to meet our needs for a vehicle.

Just bought a vehicle from them, with COVID they handled themselves appropriately, facility was clean and overall was a great quick and easy transaction!

I would give this place negative stars if I could. I had my 2014 Ford Flex towed there since I was out of town and it was the closest ford dealership. I told the service manager in great detail of everything that has happened to my car in the past 6 weeks and what the underlying issue is. I told them I did not car how much it costs, I didn’t want my car back until the problem was fixed and not just treating the symptoms. Guess what, the symptoms were fixed and I was told that nothing else is wrong with my car. I have gone through this 5 other times in 6 weeks so I knew they were wrong but they said they would not keep my car any longer. 40 mins into my drive my car once again breaks down due to the same electrical issue. When I called them they did offer to come get the car but I decided to pay almost 300 dollarsFor the car to be sent back to my house. Please listen to your customers and don’t just fix the symptoms so you can get a car in and out of the shop.

Mark Gottwald was my sales person. Both vehicles Ive purchased from Capitol City were quick, easy and painless. Fastest process of any dealer Ive ever worked with. No time wasted and no sales pressure. In and out with the perfect truck.

The first time I brought my vehicle here they forgot I was waiting on it so I actually was sitting in the wait area for some time after it was done. It was only when I noticed it outside and asked about it that they realized I had been here. Today I asked if they had a tire in stock. They said yes and they could get to it right away. I said I could make an appointment if necessary, they said no they had the tire and could get to it. I am still waiting it has been over 2 hours to get a tire changed that they could get to right away had had in stock.

Were happy we stopped in at Capital City Ford to look at new cars and trucks. We stopped in during their 96 hour sale, we purchased a 2017 Ford Escape Titanium, for an unbeatable deal.During the Sale, Capital City offered Employee Pricing, which was a very nice discount. They offered a $500 incentive for visiting on the Labor Day weekend. Ford kicked in 3 sizable rebates on the particular vehicle we wanted. And, we qualified for additional incentives including a conquest rebate, and another rebate offered through the Main Ford Website, just for filling out some website visitor information.The big Holiday weekend sale is over, but if youre looking to buy a new Ford car or truck, I wouldnt hesitate to stop in at Capital City Ford.All the staff is friendly, and courteous. Our sales person, Harold, was great to work with. Hes very knowledgeable about the vehicles he has on the lot, and he was up to speed on all the current sale prices and incentives being offered that day. The Finance Guy, was friendly and helpful too. Ryan presented us with 3 different financing options, and recommended one loan that maximized the Ford offered incentives, and still provided the best monthly payment.Finally, I would like to thank Capital City Ford for the great deal on the Escape, and the pleasant buying experience.Sincerely, Mike

Purchased a 2020 Escape SEL. Lauren was our salesperson. He was very friendly, knowledgeable and not pushy at all. This is the second vehicle we have purchased from Capital City and both times the experience was good. I would recommend them for sales and service.

I had a recall on a door lock issue and a problem with my 2016 F-150 stalling out every now and then . Talked with Gale B at the service desk and she was very helpful and informative and was very pleasant to deal with. Had both issues taken care of within a day ! and the cashier was just as nice and helpful. good experience. Rick JDI Fire.

Got to the dealership at 6:02pm to pick up my car after service and was told they were closed even though online it says theyre open until 7. They wouldnt even let me take my car and pay in the morning because they didnt want to turn the alarms off and on again.

I was a little skeptical of going in to the dealer to buy a new vehicle because of past experiences at other dealerships. Let me tell you that Capitol City Ford is far from the norm that you get at other places. They are a team of “no pressure” salesmen. They will explain everything to you in detail and do everything they can to get you the best deal out there. They got me a great rate on a new F-150 and pretty good value on my trades. Harry, Steve and Doug are a great team and I couldn’t be happier with the truck and the easy process. Do yourself a favor and check out Capitol City. I drove 60 miles to get there passing many other dealers by on my way.

There was a communication breakdown and mostly our fault. Did not know if you got free oil change from the dealership you bought your vehicle from was not good at other ford dealerships. I had talked to 2 different guys in service and told them we had a free oil change and was there getting a recall taken care of. I had an excellent experience anyway. Lisa the cashier and Steve the service manager worked out our problems. I will definitely be back for all of our service needs in the future. Thank you so much

The people there were very rude and basically blew us off. Left there and within an hour had a deal for a better car at a lower price. Would never go there again.

To say I was upside down in my trade would be an understatement.... I wasnt very optimistic that this was the right time for me to trade out of my Encore. I got an AMAZING trade in value on my year old car with high mileage AND on top of that an OUTSTANDING finance rate on my beautiful new Ford Edge! Ive purchased many cars in my lifetime, but this was the very first time I left a dealership feeling guilty that I got such a good deal! My father traded in his vehicle on a new Ford Ranger the week prior and left feeling the same way. There was no pressure, no haggling back and forth... it was honestly an easy purchase! (for me, anyway). Shout out to Larry, the salesman, and Doug, the finance manager and everyone else involved in my transaction! I appreciate you!!

Me and my fiance Amy Frost bought a car from Capitol City Ford on September 10 John Datzek was above and beyond amazing he worked non stop for over 2 hours until were got our car and the finance manager Austin also was above and beyond amazing he also worked diligently until we got a reasonable interest rate and payment thank you guys for everything you are amazing and i recommend Capitol City Ford to anyone looking for a new or used car John and Austin will hook you upThanks for everythingJames Cotner

Thank you Harold for finding exactly what I was looking for in only a day! I thought Id have to order what I wanted, and you tracked the vehicle down in very short order. Im in love with my new Transit Connect!

The only Ford Dealership I will mess with. They take good care of me there! Ive been dealing with this particular location for bout 10 years now with no complaints. All of my Ford vehicles come here. Ive had plenty of work done in the body shop as well as the machanics shop. Highly recommend!

Just bought used Edge. went in only to test drive some models and really wanted a new car. Could not get right price for new but happy with alternative. Sales person Scott got me the monthly payment I wanted. Happy with this transaction. only giving 4 stars because I now have a car payment I really was not looking for.

The buying experience was good, overall... my issue with them came up only just recently (3 months after I bought the car). I had been feeling/hearing a vibration from the tires for a bit and my husband thought it sounded/felt like a tire wasnt balanced right. I took it to my tire shop to get them checked, rotated and balanced. When I did my test drive, Id asked the salesman about the tires... were they original or newer than 2016? He scoffed and said they were DEFINITELY not original, but he didnt know exactly when theyd been replaced. It turns out that THREE of them ARE the original tires, and the ONE that is newer WAS PUT ON BACKWARDS. The 3 old tires were just barely in the red zone, and the 1 newer tire was in the yellow zone, so I had to get all new tires. And, on top of that, the spare that my car came with is a completely different size than the other 4. So, now I am not quite as happy with my buying experience as I had been!

Getting your car worked on can be stressful. Finding a reliable and honest place isn’t easy anymore. Theresa in the service department was amazing. She made everything super easy. I didn’t have to ask her to breakdown any of the fees she went through everything throughly. She made the experience easy and stress free. She was amazing and thank you!!!

I had a great experience both times I bought my new car . Terry took great care of me each time I came. He is friendly and professional. I was in and out in just a few hours. He also worked with me about my finances to get me in the best car that fits my life. Thank you so much! I loving my new 2018 Ford Fusion.

My experience was very positive. The salesman let me take a long test drive of the 2010 Ford Explorer I was interested in. We took a city and expressway drive to get a good feel for the vehicle and its handling. My salesman, John, was very knowledgeable with the vehicle equipment and extras that comes with the Eddie Bauer package. We came to terms pretty quickly and I put a down payment on the SUV. I did go and look at a couple other dealers that evening and Capital City Ford was the best deal I found. I brought my wife back the next day and purchased the vehicle. Also, they went the extra mile and had the vehicle professionally detailed before I arrive the next day. Three days after owning my new (used) Ford Expedition I love it.

GREAT STAFF, I REALLY APPRECIATE EVERYONE FOR MAKING IT FEEL COMFORTABLE. MADE MY DECISION EASY TO MAKE. APPRECIATE YOU CAPITOL CITY FORD. 😁 P.S. MY CAR IS GORGEOUS

We have bought cars from Capital City Ford for the past 40 years. Almost all of these sales were smooth and painless. A couple weren’t the greatest but overall we have always gone to Capital City Ford whenever we have wanted to look at new cars to purchase. We plan to continue that long-standing relationship going forward as they have been for the most part very fair in their pricing and dealings with us.

I was looking/shopping for a car and stopped in at Capitol City to see what types of used cars they had to offer. After seeing the deals on the brand new vehicles, I decided to buy brand new. They were crazy busy on Saturday when I was there, but they were still very helpful and accommodating! Austin definitely went above and beyond to help me and was very patient with the millions of questions I had! Very excited about my new Ford Edge!

I have dealt with Capitol City Ford twice now. I purchased my vehicle elsewhere, and now wish I would have done it a little differently. I went to Capitol City for some detail work on my vehicle and Greg did an AMAZING job! Larry was also sure to keep me informed and answer all of my questions! They were nice and honest through the process and I appreciate everything they did to make the process efficient and flawless! I also recently took my car in for an oil change and for them to check out one of my tires. I worked with Terry and he was SO NICE! I usually feel intimidated and out of my comfort zone in a mechanical and auto territory, but he made sure I stayed informed and had my best interest in mind. I would recommend them over and over!

Absolutely the best car buying experience I’ve ever had. The staff was lightning fast responding to my multitude of questions, which was imperative because I live 3 hours away. The process went extremely quick and I was in and out of there in no time. This is the way buying a car should be!! Will definitely be back

Called this morning to make an appointment for an oil change. I was told that they dont make appointments for oil changes, its only first come, first served. I explained that I was busy with work, and couldnt risk showing up with 5 people in front of me. She stated there was nothing she could do. I told her I would be taking my business else where, and she said, Okay, bye! and hung up. I called Tom Wood Ford immediately after, and made an oil change appointment with no problem. Im also upgrading both of our family vehicles to Explorers in the next 60 days with our first child on the way. We will definitely be going with the customer focused Tom Wood dealership! I would recommend you take your business there as well.

Bought my car last year in September went to get my first oil change last week very professional fast everybody in waiting room wore mask Im very pleased with the service

Purchased a new Ford from Capitol City Ford. The experience was great and the assistance was fantastic. I love my new vehicle.

We got our Mustang here a few years ago. Could not find a manual transmission in the color I wanted anywhere in the US, so we ordered it! It was simple and easy. Mark is the absolute BEST car salesman weve ever met. Was referred to him by a friend who also loves Mustangs. Mark was absolutely no pressure and extremely down to earth. We will definitely return once we have this one paid off. He helped us get the exact car I wanted made from scratch. It was cool to basically create your own car and I couldnt be happier with our purchase.

Went to go see a truck this weekend on Sunday. It wasnt anywhere on the lot. Tried to contact them via website chat that was offered. Received message back stating no one could chat outside of business hours. How stupid to offer it with a persons name who is available to help and then its just a trick since no one can chat. Received a text from someone at the dealership today (Monday): This is Lora with Capitol City Ford. Unfortunately, the 2011 Ford Ranger was sold on Friday. I appreciate your time and interest. Have a great week! My reply: It was still posted this weekend and we drove two hours to come see it yesterday. We live in Cincinnati. What a terrible system you have. You should consider removing listings immediately upon selling vehicles. No amount of sorry or apologies can make up for our wasted time to see something you simply forgot or neglected to do. In fact, its still on your site. Shame on your business. For all we know youre lying and it sold weeks ago. So sad if this is a ploy to get people to visit your dealership. In its still listed right now She never took it off even after texting me! Buyers beware!!!

Since 2013 I purchased three trucks from Capitol City Ford. If that doesnt give you an indication to purchase your vehicle from Capitol City, I dont know what will. Harold, Austin and Ed made the process very easy. I loved both F-150s and now my F-250. Cant wait to get my F-250 hooked to my travel trailer and hit the road. Thanks Capitol City for the great service.

Mark was great. He let me shop around the lot wasnt pushy or try to sales pitch me. when I was ready to ask questions and to test drive he was ready. Ryan was a hoot yet professional, he answered all my questions about the banks and payment options. He even double check to find me a better deal. Thanks guys

Im a job skills teacher. I brought two of my students who are interested in careers as mechanics for a tour on Friday. Drew and the employees in the service department were patient, welcoming and kind to my students. Well done! Ill definitely keep Capital City Ford in mind the next time I shop for a car.

We found the car we were looking for at a great price. Pretty painless process. Staff was friendly, not pushy as one might expect of a car salesman.

Capitol City Ford was great to work with. They were honest and offered the best price up front. They didnt have the car I wanted in inventory but searched and got it in for me. Staff was friendly and process of buying was smooth. I would recommend them if you are looking for a Ford product.

I recently bought a 2019 Ford Escape SE. The experience was awesome just like it is every single time I purchase from this dealership. I was treated very well. Customer service was amazing. Eddie Hamilton and his team are by far the best in the business. Every part of the experience was great - all the way through to the final paperwork with the financing specialist. Will continue to purchase cars at this dealership every time.

I’ve been a customer at Capitol City Ford since I bought my first car in 2012, and I’ve always had exemplary customer service. Buying a new car is a huge investment, and I checked dealerships and prices all over Indianapolis before making my purchase. To this day, I still feel confident that I made the best choice in choosing a dealership that was invested in my needs as much as I was.Ed Hamilton is my go-to guy at Capitol City, and he has never let me down. He always goes out of his way to make sure everything runs smoothly with each visit I make to the dealership. You can’t beat having a good salesman on your side who looks out for you and your investment. Whenever he is unable to meet with me, I’ve always been very impressed by the salesmen on his team.When it came time to buy my wife a new car, we went straight to Capitol City. Since her first purchase, we’ve had to trade in and buy a new family car for our growing brood, and it’s been the best decision we’ve ever made. The trade in process was easy and Ed’s team was with us for every step making sure we understood how the entire process worked. Our family car is by far our favorite vehicle.We always take our vehicles in for maintenance at the dealership, and I can’t believe I ever trusted anyone else to work on my vehicle before finding Capitol City. Terry Hamilton always takes care of our needs and makes sure that things run smoothly and efficiently. Our vehicle always comes back to us running better than it did before we brought it in, and it’s almost like it has that “new car smell” back. And the customer lounge is beautiful and has a small play area to keep the kids entertained when they have to tag along.It’s always a pleasure to go to Capitol City. The Hamilton brothers and their teams are the only people I trust to work on my vehicles. When it comes to keeping your family safe on the road, trusting the people who work on your vehicles is a must. I’m a forever customer of Capitol City, and recommend them to everyone I know. I hope you will consider them for your next purchase because you will not be disappointed.

The entire team was friendly courteous and up front with me. The entire time I was with them I felt like I was a priority. Kevin’s attitude was refreshingly not like a typical car salesman. I will definitely be reaching out the next time I consider buying a vehicle.

Our experience was excellent. We dropped in on a Saturday morning just to see what kind of trucks they had and we drove a brand new truck home a couple of hours later. We purchased a brand new F250 and the salesman was a pleasure to work with and the finance manager was very pleasant and worked with us to get our payment where we needed it. I would highly recommend Capitol City Ford to any of my friends and family!

My experience was a very positive one during my visit. Salesman Gene did a great job getting me the perfect vehicle. I originally stopped in to check out a Ford Escape and was a bit unsure if I was truly set on that model after taking it for a test drive. The vehicle looked and drove great but it just wasnt quite the right fit for me. Gene asked a few questions and told me that he had something on the lot that might fit better with what I described as important to me before leaving to get another vehicle for me to test drive. He came back with a Ford Edge and it turned out to be exactly what I was looking for! The following financing process was very worry free and they were all very accommodating as this was my very first time financing a vehicle.Gene even went the extra mile and had another store associate help me get my current vehicle home since I was not trading it in so that I would not have to make a second trip back just to fetch my old SUV!A few days have passed since I purchased my vehicle and the Ford Edge has been absolutely perfect. Great job Capitol City Ford!

The representative that was assisting us, Mark G., was extremely kind and VERY flexible in assisting us. We never once got the feeling that he was trying to rip us off, and we only ever felt that he GENUINELY wanted to HELP us get something affordable and dependable. We told him our price range and he was more than happy to work with us, and patient with us the whole time, even though we spent a lot of time with the vehicle before buying it. He provided us with a Carfax, for free (you get charged a fee from Carfax if you try to get on their website yourself). He stopped us from spending the money we almost spent on that (oops) and got it to us within minutes, all printed out and ready to go. The manager who ultimately got all the papers signed with us was a wonderful man as well. Great people here at this place! Thanks guys!

My experience at Capitol City Ford was, by far, the best car buying experience I have ever had. All of the staff were helpful and worked hard to make sure I got the best deal with financing. I will definitely be back for my future auto needs!

I have three issues with this dealership. First, after the negotiations back and forth they gave me their best deal and I said “let me sleep on it.” The very next morning I called and said I’ll take it. They said that the deal was only for yesterday and jacked the price up $300. I finally got it for $150 more than the price they gave me the previous night. Second, on my way home I noticed that instead of filling my gas tank they only filled it half full. And the worst thing was the very next day I called to report that there was an issue with the power steering. It was binding and hard to turn. They told me that there was nothing they could do because I didn’t buy a warranty. I’m not talking a month down the road it was less than 24 hours after taking possession. Buyers beware!!! Stay away from these shady characters.

I have to give a big thank you to Corey and the folks at Capitol City Ford. I own a Ford that has issue of which Ford was aware. They have made even extended warranties and recalls because of this. So you would expect an easy process to get it fixed. Wrong! Several other dealerships kept giving me the run around and wouldnt fix the probelm. I was about ready to run it into a lake and be done with it (joke). That is until I took it to Capitol City. They listened to what I said, gave me the earliest appointment available and took care of it. No hassles and no excuses. Again, thank you!

After a lot of research on the vehicle I wanted to purchase, I settled on an F-150. When I arrived at Capitol City Ford, I was greeted by Shawn. I told him what I was looking for and we worked through my options. He located the truck I wanted at one of his other locations. They arranged to have the truck for me the next morning. Everything was very easy and painless. This is the second new vehicle I have purchased from Capitol City in the past 4 years and I will definitely purchase the next one there as well!

VERY SLOW SERVICE!!! just had a simple screw in a tire and had to wait 2 hours for them to just get the vehicle on a lift. it was parked right next to the tire balancing machine and a floor jack for that 2 hours.After getting on the lift it took 25 minutes to replace tire, with just a simple screw in the treat of the tire. Plus 15 minutes for them to get paperwork done.I dont believe I will be taking my vehicle here anymore.

Kasey was a great salesman to work with! He made the process very easy! He was not pushy and was very patient with us! I highly recommend Capitol City Ford!

My wife and I have had both of our vehicles serviced and repaired here since moving to Indianapolis 5 years ago. Steve is the best, we always feel like we are treated fairly and they genuinely care about the customer. Recently we purchased a new vehicle here and were also satisfied with the transaction.

We got a new Ford Escape from CAP CITY and it was a great experience! Treated us very fairly and worked hard to get our business. Very pleased with the new Escape as well, and the dealership worked hard to match what we WANTED with what we NEEDED as well! First class experience in every regard. Would definitely take our business back with TyNee and the guys at CAP CITY!