I had an appt for an oil change at 3:30pm. At 5pm, went to the service desk to find out status to find my car sitting in the ready/done lane. I had to find someone to check me out as I needed to leave for work call. Pleased with the actual service my car received, but the customer service lacked a bit.

I am a very satisfied customer. Just wanna thank Kevin so much for helping my wife and I with our first car. He did the possible for us to get what we wanted. He is very patient and very chill to work with. And thanks to Moe also for explaning everything so well. This is a great dealership I recommend it!!! 👍👍👍

I took my Nissan to Tom Wood in Carmel because my vehicle is still under warranty and I want to make sure they inspect it for any issues that would be covered. Tom Wood is also only 3.5 miles from my house.My Pathfinder has only 15K miles. I was told I needed a wheel alignment. The tires are wearing evenly and I can let go of the wheel and it tracks perfectly straight. So no signs of a needed alignmentThey also did not give me a vehicle inspection reportSo, since I no longer trust them I am forced to drive to Avon instead of the 3.5 miles to Tom Wood

At lunch I discovered my battery was dead! After being jumped by a co-worker I drove to Tom Wood Nissan. Alexis was able to get my vehicle right in, had the battery replaced immediately and had me on my way! Excellent customer service!

Would like too thank Kevin are sales associate at Tom wood Nissan on 96th street, he made the online process so easy from start to finish. Would recommend him to any customer an thanks for the travel mugs an key chain. Tom wood is definitely the best in the Midwest new their product inside an out. Thank you so much

Had a great experience buying a new truck. Our sales guy was Scott Herrman. Everyone was very nice and had excellent communication. Would definitely buy another vehicle.

Very happy with my transition from Tom WOOD Ford to Tom Wood NISSAN. My Service Consultant, Adrian Owens, at TW Nissan was more than AMAZING. He helped me to understand the difference between a Synthetic oil change and the Blend. As well, he noted that I had 2 recalls for my ALTIMA, I had scheduled an appointment for recalls for a future date, he let me know that it could be done the same day (that day). EXCEPTIONAL SERVICE‼️‼️‼️. Had I been looking to buy a new car and he was the Sales Consultant, I would have purchased a new vehicle‼️ Well deserving of Acknowledgements, a raise and a promotion.

As always Tom Wood’s service department excels. The staff, especially Adrian, were welcoming, eager and knowledgeable.My auto was taken at the appointed time serviced as requested as well as thoroughly checked for I may have overlooked.BRAVO to all who made this happen. They are a special team.

Got my car in quickly. I liked that they used both text and email for their quote. I would highly recommend them. Very pleasant and friendly.

Michael has been the greatest!! He has made my buying experience great. From delivering the vehicle to my door - 30 minutes away and taking care of minor things its been awesome. I would highly recommend.

I had the best experience buying my car here. Tom Lloyd was an excellent salesman and was up front about everything. He didnt try to push anything on me and helped me find exactly what I was looking for.

Staff was so helpful but not at all pushy.Made turning in a lease & finding a new car to buy a great experience.I would absolutely recommended them.And, we will be back for our next car

Great team and friendly environment. Fast buying experience. I was not in the office long at all. Robin was a great help!

I recently purchased a new rogue from Kevin at Tom Wood Nissan and I only have positive things to say about the entire experience! Everyone at the dealership was so kind and I didn’t feel pressured to buy. The entire process was super easy and Kevin is literally so nice and helpful!

Tom Wood was extremely helpful with my transmission problem, and treated me extremely fair.

I had the absolute best experience with Tom Wood Nissan. Robin was so helpful throughout the whole process and made sure I was well taken care of even after I got my car. I couldnt have had a better experience!

They did an excellent job. One thing they did was an alignment. I did not buy the car new, and not from them. It now handles better than ever!

Local Service staff was great…. Website to do online scheduling of appointment was disappointing as well as calling number for service. Both have changed… schedule online is over a week out for just oil change. Phone number routes to call center rather than local with no call back

I just bought a car from Todd Lloyd at Tom Wood Nissan today. What an easy, hassle-free and delightful experience. Todd is the real deal: honest, up front, knowledgeable, experienced, friendly and kind. I knew I had the best salesperson I could have. Thank you, Todd, for helping me buy my new car today! I love it!

Very good experience. Kevin K did a great job with our needs

Love Katie and the team at Tom Wood Nissan. Told by a different place my Fiat had a problem that they didn’t even test for to confirm. Will definitely visit them for all my auto needs.

I showed up this morning for my appointment, after multiple calls to Tom Wood Service & other places shopping around for my services across days prior. They had only 2 of the 3 items listed and told me that one of the 2 costs $80 more than was quoted the day prior. %30 more.Why did they only have 2/3?Why after asking to confirm the prices, when I show up the next morning its %30 higher cost?I just left, plan to call the manager & continue shopping around.

Came here because of how well rated this location was. As someone who works in a service job myself, I have pretty high standards when it comes to how to handle customers. I also know how little effort it takes to treat people well. 3 out of the 4 people I dealt with we’re not so pleasant. The first person I ran into guided me into a good spot to check in my truck for servicing, and he was a tad rude, and said very little. It takes as much effort to lift a finger as it does to say hello and speak full sentences when addressing someone. I checked in with Erin and she was great, no complaints there, but once I got into my shuttle, I gave my address to the driver, as one does when getting driven back home, he snaps on me and says he doesn’t have a clue where that is and doesn’t have GPS either. Which was a great first impression if you ask me. Also, I made the mistake of leaving my house key in my key fob so I asked the shuttle to turn around and let me grab them. Asking a service agent to get them for me once I got back to the dealership was as if I asked the world of her. With a huge sigh she drops what she’s doing and drags herself to go grab them. Don’t think I’ll come back for another service appointment.

The staff at Tow Wood Nissan was great. I talked to Todd Lloyd my salesman on the phone before i made the 45 minute drive down about what i needed and wanted out of my trade and what i needed in a payment. When i got to the dealership i expected the normal run around ( we cant give you what we thought for your trade and your payment is going to be higher and we need more down) but that was far from what happened. They held true to thier word. Everything we talked about on the phone they held up on thier end and then some. I would highly recommend this dealership and salesman Todd Lloyd to anyone. If you want to feel like family then this is your place. Thank You Tom Wood Nissan.

Had a wonderful experience purchasing a car here. Tom Lloyd helped us find exactly what we were looking for, was an honest salesman, and provided great customer service. Absolutely recommend!

I had the best experience at Tom Wood Nissan yesterday! I asked for a special accommodation because I had an unplanned video conference call. The team member also found rewards we had earned from prior visits to make my bill free! It was about the best service experience we could have had.

These guys are the best! Purchased a 2020 Altima from Tony Wood last week. By far best car buying experience we have ever endured. Huge thank you to Tony and the Finance Manager for all the work you guys did to make it happen.

Just had our first free oil change at Tom Wood Nissan. Appointment time was kept, service was prompt. My husband asked if they had checked all the fluids and received an affirmative answer. The very next day the power steering was making a noise; the fluid well was almost empty. There is no leak. This was obviously not checked. Just because the service is “free” does not mean you are allowed to do a sub par job. Unacceptable.

The staff at Tom Wood was very friendly and informative. I already knew exactly what vehicle I wanted so I can’t speak to how well they might guide you on what vehicle to purchase. I can say that I felt they made every effort to explain the various add ons and which ones were really necessary as well as the breakdown of costs of everything contributing to your monthly payments. The only issue I had was with the financing which I believe was in part a function of timing. When I raised concerns they were quick to resolve the issue. I’m very happy with my purchase and the service at this establishment.

Purchased a 2019 Dodge Grand Caravan in Feb 2021 after doing quite a bit of price shopping. It was a great price and the included lifetime power train warranty was a great added value. Just took it in for one of the free service appointments that were included. I was quite impressed by the availability of appointments. They were quick, did a great job, and even washed the van.The whole experience has been great. Low pressure, helpful sales and finance staff. Great followup service. Great vehicle.

We had a great experience leasing a new Rogue at Tom Wood. We weren’t sure what to buy as I had been having difficulty getting out of a sedan. Our sales person was extremely knowledgeable, helpful and easy to work with. He pointed out features in the Rogue that would be very helpful for us and answered all our questions. We were comfortable throughout the process and all went smoothly. The ending paperwork process was very efficient as well.

70k miles later I still love my Nissan Leaf S Plus. As a full-time driver I save $1000 a month in fuel over my last vehicle. 225 range battery costs me $5 a day to charge on my home electric bill. Silent power, these are so fun to drive and cost pennys compared to dollars per gallon. Charging stations are all over and some are even complimentary or free.

Robin and Ken are the best hands down! We just bought a new vehicle last week. Six days later we were having some issues with it and they both went above and beyond to make sure we were taken care of to the fullest extent! They just made lifelong customers out of us!

Mike was so helpful during the whole process. This was my first car and he made the process very easy for me. He went above and beyond to make sure my experience was simple and enjoyable. Thank you so much Mike! I wouldn’t have wanted to buy anywhere else.

Just had some service and body work done on my Yukon at Tom Wood Nissan. What great people!! They were fast and my truck looks perfect. Thanks so much.

The service team is always great! From Gary & Katie to my trusted technician Craig, I can leave the dealership knowing the service was done competently and I was appropriately billed for services performed…

The staff was very courteous and helpful. Thank you for your guidance and support for the service to my car.

Service was timely and the staff very accommodating.

Brian Cummins was wonderful to work with. Friendly & knowledgable, not pushy at all. When we went in to sign the papers all the numbers matched. An excellent experience all the way around.

Great place to buy a car. We had a great experience with Todd Lloyd. He’s a great guy and not your typical pushy car salesmen. Tom wood took great care of us wile we were there and even after we already purchased our car. Anyone looking for a new or used vehicle go talk to Todd, he will find you what your looking for. Thank you Tom Wood Nissan!

Tom Wood Nissan service department has treated me like a customer not a woman who doesnt know about cars. Sometimes I encounter men talking at me instead of to me when it comes to cars but not here. Everone is friendly very helpful and welcoming. Best decision I made was to buy my car from Tom Wood Nissan and continue to have it serviced by them.

I felt robbed after receiving the inspection form following my oil change. Unfortunate because we have gone to TW religiously for 20 years for all our automobiles and service. I understand times are hard on businesses but attempting to charge us an 800% markup on parts is enough for me to never go back. Unfortunate.

Purchased a 2021 Nissan Rogue. Thoroughly showed and explained all features car offered and made sure we were comfortable with how to use the features. Financing department was very helpful in getting us the best financing option for us.

Great customer service. I had a nail in my tire pulled in without an appointment and they fixed it right away without a long wait. Thank you, Tom Wood Nissan!

Scott was great to work with! Sense of humor and a car guy! Double bonus. We drove from Dayton, Ohio to look at Betty and decided to bring her home. The folks in finance were helpful and communicated with our bank prior to our arrival so everything was in order. We would definitely recommend this dealership.

We had been going to another dealer, which was farther from our home. We found Tom Wood Nissan and decided to look at their selections of Rogues. As we were about to leave, Brian Cummins “caught” us and asked if he could help us. He was kind and welcoming so we decided to listen to what he had to say. Needless to say, our experience was excellent. Brian was easy to work with and has a great sense of humor. We are excited about our new Rogue and look forward to continuing our experience with Brian and Tom Wood.

Great people and experience. Easiest car buying experience I have every had. Financing was painless and easy. Would recommend and buy from this dealer again.

Great employees, dealer and environment! Katie is the best and will do anything to make sure you’re all good to go. Would recommend 100%!!!

Alexis is absolutely fabulous in the Service Dept. She is always smiling, conversing and keeping tabs on the entire service process with you, the customer. I wouldnt take my car anywhere else!

I really enjoyed my experience at Tom Wood Nissan! I recommend working with Kevin - he was supportive during my visit and helped make my first experience at a car dealership easy! Will definitely go back to Tom Wood Nissan in the future.

Alexis was great!!! My car was acting up and needed to be checked out. She took such great care of me. She kept me aware every step of the way and just provided assurance that I would have a resolution. Being away from home, this made a big difference to me.

Was really worried about a water leak in my car, but Erin and the service team was so helpful in explaining what the cause of it was and how to fix it! Couldnt ask for a better service!

Great experience and customer service! Ken, Keith, and Alex took great care of me. Will be back again for sure!

Alexis, our customer service representative was excellent and very professional!! Alexis kept me updated throughout the entire process of my car receiving repairs and each next steps!! She honestly made a difficult time for our family of having one less car for a couple days a lot less stressful!! Thank you Alexis!!

We came here looking for a specific used vehicle and we were amazed at how well we were treated here. Our sales rep Michael was fantastic and made the process so easy. We hate car shopping and we came away from the experience very pleased. We got the payment figured out pretty quickly and Michael took care of everything. He also didnt like the way the front floor mats looked and just told is he ordered some new ones. A week later Weather Tech floor liners show up at our house. I would highly recommend this dealership.

Unfortunately, I have to change my opinion of this place. I give two stars only for those who greeted me and invited me in to have a seat. Took way too long and then got an estimate of work to be done that was not needed!! Estimate of almost &2000!! Told they couldn’t reset a light that was set off by the alarm inadvertently. Took vehicle to another certified AES mechanic and car was checked 4 times with nothing wrong. As I told Nissan, the light just needed to be reset! It’s fine. What a rip off this would have been! Never again!

Super friendly, knowledgeable team. Walked me through the process from selection to close with ease and grace.

Earlier in the week I had a nightmare experience at a different dealership dealing with tricks and lies and misquotes. This led me to an unexpected trip to TWN. I told them the exact car I was looking for and the budget I felt comfortable with, and they made it work. No up-sales or tricks, straight forward and honest and not pushy at all. Thank you Jason Wetzel and team for an easy car buying experience!

We worked with Jason here, who was very helpful. When we first arrived, it was a bit of a shot in the dark because it happened to be nearby and we werent having much luck at other dealerships. Had to turn them down at first because the only vehicle they had in my budget at the time was a stick shift that I dont know how to drive. Whoops. Bad luck, because it was a good car too! Gave Jason my contact info and he said hed keep his eye out for stuff in my budget range. He called me maybe an hour later saying that they just got a trade-in that sounded like a good option for me and they could adjust the price to just meet my budget. 2008 Camry, very good condition. We went back, did a test drive, and honestly they hadnt even gotten to detail the car yet but it looked and drove great. I was super upfront about what I could do when they asked what I was looking for, and they only asked me once or twice if I was sure about cars that were over my budget and financing and such without trying to actually pressure me lol. Overall a good experience!

Very friendly and helpful staff. All sales staff work together. Made the experience easy.

Robin and the staff went out of their way to make me feel safe given the current situation. They gave me a great value for my trade and worked out a fantastic deal for a car I already love. Thank you so much!

First visit to Tom Wood Nissan Service Department. Easy check in and a nice, spacious area lounge to wait in. Courteous and professional staff who are happy to take care of their customers. Got an oil change, tires rotated and they even washed my vehicle! Top notch job. Highly recommended.

Mike Henderson at Tom Wood Nissan was outstanding! The buying experience couldn’t have been better. Great communication and gave us a great price. Would highly recommend!

Had a great experience! Very happy with the service I received. My car is fixed and running great now!

Great customer service from Adrian. We will be coming back for any future repair needs. Thanks Tom Wood Nissan!

I always have the best experience getting my vehicles serviced here. Alexis truly cares about what you need, she went above and beyond helping me. I did get to meet some of the other team members and they were also as friendly, upbeat and professional as Alexis. She comes highly recommended. Thank you for getting me back on the road.

Right from the start- Todd Lloyd was a great salesman...great personality and knowledgeable in the car business. No pressure into buying/ leasing.And Rick gave me a decent price for trade in on my car.All the staff were very accommodating from start to finish...we took our pup Daizee and they all welcomed her...pet friendly.Thank you Tom Wood Nissan.Doria & Bill BerryWe love our Murano SL!!

Wow!!Ken K. and his team took such good care of me and my son. He is a Freshman at Valpo and needed a reliable car that can carry him The 5 Hour drive safely.I explained my situation and the team went right to work doing the due diligence in finding the right car at the right price for our family.They stayed in communication with not only me but also my son which gave him some real world experience in purchases that he will continue to make. I really appreciated them including him at every step.You have earned our business Tom Wood Nissan. Thank You!!

Had my car detailed there for $200. Communication was excellent by my service rep. Inside of the car was excellent. Outside too. Windows could’ve used a little more attention.

Scheduled my appointment for 8:30, June 7, 2021 for a recall from Nissan on the ABS actuator. At 1:50 I called the service advisor to get an update because the online status check still said check-in completed. The service advisor told me he would check with the foreman and call me back. He also stated that they dont start working on cars until about 10:00 tbe day of because they have to finish up the cars from the day before. No call and it was 5:00 when I got a text stating the recall work was now complete even though Nissan said I didnt need an ABS actuator because everything checked out fine. Great. The list of items that they said needed immediate attention came to about $6500. Of course this is what dealerships do...... OVERCHARGE! I declined ALL and will be taking the list to my mechanic for a second opinion.To try and make things right the service manager said he would give me a free oil change. My response to him was I will never come back to Tom Wood. I read the reviews, although mixed, I am of the impression they just dont have what it takes to ever get me to use them EVER again.BTW, the person who scheduled my appointment needs to get a job that doesnt involve talking to people!Nuff said.

I went in to have my oil changed and did not make an appointment.The customer service rep. was friendly and helpful.I asked about the discount on the website and she gave it to me.I was there for less than an hour. My car was washed also.Great!

So helpful. Erin Powell (no relation) is the best!!! She explained the projected timeline upfront so I wouldnt be surprised at length of time to get my issue fixed. She also explained how warranty procedure would work. No surprises other than it taking less time to fix and also how much less it cost. Prior to this, I took my car to Midas (big mistake) and felt completely taken advantage of because I dont understand cars. With Erin and Tom Wood, I did not feel that way at all. 10/10 highly recommend.

Good, knowledgeable group. A touch expensive, but if you want it done, done right, and dont want to worry about when will your car be ready, definitely use them for the peace of mind. I do.

Scheduled oil & filter change. Easy in, easy out. The people on the service team were friendly and helpful.

I want to thank Tom Wood Nissan for helping mefind the perfect car and most importantly affordable. Big thanks to Scott Herrman for making the process painless and quick. Scott really took the time to explain the process and answer any questions I had. Definitely would recommend seeing him for your new vehicle needs. Love my new rogue sport!

Amazing customer service, really attentive and willing to work with you to get the car that fits you. Will definitely recommend to friends and family

Been buying/leasing cars from Tom Wood Nissan for years! Can’t imagine going anywhere else. Scott Hermann is a top notch salesperson. Very knowledgeable. Never high pressure. Listens to what I want and makes it happen. We’re a Nissan family and will continue to be one.

Very attentive service advisor and service manager. Listened to us about what was going on with our 2014 Altima that was “repaired” @ Belle Tire! Also, rode around in car to hear what was actually going on! Found out our brake pads were put in upside down and never checked why the heat shield was rattling. Belle refused to ride around to even listen! Both issues were fixed by TW. Love how they keep you updated via text too!

Katie was very friendly and efficient, as always. Kept me kept me informed when there was a delay while to they went to get an oil filter for my car. Steve was also interested in my health as he is aware I have a health issue.

Dropped off my vehicle 6-14-2021 picked it up 7-13-2021. There was a hail storm the evening of 6-18-2021 into the morning of 6-19-2021. My vehicle was damaged in said hail storm. I understand that they cant control the weather however in the 24 days after said storm I should have been notified. I wasnt even told until after I paid $1015.41. Horrible communication with customers and hard to get in contact with them.

It took longer than expected but great service.

They were absolutely amazing from the time we walked in to buy 2 cars to the time we left!!!! We made a great decision on 2 cars and got a great deal!

Great service. Very timely. Too expensive. Too much post service follow up to fill out a review (ie text + emails, several days in a row).

I am so thankful for the help Tom Wood Nissan and especially Adrian gave me yesterday during my visit to the Service Center. They were so helpful, quick, and willing to help me out after a bad customer service experience elsewhere.

Great experience and our salesman Jason Wetzel was super professional and the finance person was very helpful. Would highly recommend Tom Wood to anyone looking to purchase a new or pre-owned vehicle.

I scheduled my service online at a time that was convenient for me. They picked up my car at my home to take it for service. They texted me when they were working on it, and I was able to pay for my service online very quickly and easily. They returned my car to my house when it was finished with a full service report. It was FANTASTIC. I loved the service and that I didn’t have to go to the the shop and wait around. I was able to run other errands while my car was getting worked. Thank you for the excellent service.

I had a surprise repair need on my 19 Nissan Kicks. Katie kept me informed through the whole process and responded quickly to my questions. The repair was done and all seems to be fine.

Tom Woods staff took could care of me. They got my oil changed and were able to do my alignment even though it wasnt on the schedule!!! Thanks Tom and staff! Great job!

Great dealership, wonderful ppl.I have purchased several cars before from dealerships, new & used. I have never had such a great experience like this before. They went out of their way to make this process take LESS THAN 2.5 HOURS. Car was washed, fueled, shined & ready to go.I will buy from them again as often as I can.

Michael F. at Tom Wood Nissan made the entire car buying experience a breeze from his knowledge of Nissans to recommending that I take advantage of Nissans recent college graduate program which got me a great interest rate. I could not be happier with my 2021 Sentra, and I have already begin spreading the word to go see Michael at Tom Wood Nissan for all your vehicle needs.

Erin was top notch as our service advisor for this appointment. We had some issues from a previous dealer and Tom Wood stepped up and got things back to normal. We will now be taking our Nissan to only Tom Wood.

Great service! And professional and nice sale people.

This service visit was a far cry from the previous one. To give you a little background. I purchased a new truck drove it for a couple of days and the tires were out of balance. Brought it back for rebalanced at the service department. They sent me to the service manager. He proceeded to yell and be very disrespectful for me asking to have the tires rebalanced. I went in this time to have the alternator looked at after four years. The young lady was accommodating got my truck taken care of. It will still take a couple more visits before Im comfortable dealing with Tom Wood service department.

Talked to Destiny through texting saw my vehicle on Facebook was impressed at what I saw my dream retirement suv GMC Acadia Denali top of the line all the bells and whistles 51,000 miles on a 2016 unbelievable growing up in indpls there was a slogan who Wood and now I believe answer Tom Wood!!! my salesman Jason made me feel comfortable and I told what I could afford and before I knew its now in my driveway 1st thankful to God for his Blessing this is my retirement vehicle and the last one I plan to purchase with a Grateful Heart Thank You Tom Wood Nissan Dealership.Lonnie J Watson Sr Proud Owner of a 2016 GMC Acadia Denali

Always great customer service! Im glad I purchased my Murano from this location.

Very professional, and easy to schedule. I love the live updates and ability to approve the work through the link via text. So convenient for people with busy schedules.

Had a great experience with Brian Cummins from Tom Wood Nissan. Very knowledgeable and helpful in every direction we took. Had a great experience and would definitely recommend.

Was good to work with and explained details on car fax and what comes with car including dealer and factory warranties

Got in and out quickly. Adrian is great!

Staff was friendly, service was promp and communication was excellent.