I’ve had my Jaguar for about three years and couldn’t be happier. Tom Wood Jaguar staff is friendly and knowledgeable. Service is always great at communicating and getting the job done quickly. Highly recommend!

Love the service tracking and text notifications. Dan is always willing to assist to make things easy.

THE Service was top of the line and Very prompt And responsive to All my Questions .Thank you

Lia Wolfe at Tom Wood Jaguar took really good care of my wife and I. As we took both of our jaguars their for check ups and maintenance work. Lia and her team did an awesome job making sure we was well accommodated. Thank you so much for such awesome service.

I was greeted by name everyone was nice and very professional. I was kept in the loop about the stages of my service appointment and they completed my oil change within a few hours. Two thumbs up.

I appreciate being able to contact Lia anytime and get answers. I enjoyed the daily updates and the text of the results

I have a hard case to solve but it finally did get solved and I was never without a totally top notch rental. All was wonderful

As always, they were friendly, efficient, and timely. Also, I had a car to use while mine was getting fixed. 😊

Sale representative was nice, but I need more from the staff member. My car was dirty. The staff member sent the car back car to be cleaned. I found gum and dirt stains in back of car. Im disappointed in jaguar dealerships. I expected more coming from a bid dealership.

Customer service was excellent my customer rep was very knowledgeable and explained everything that needed to be done on my car.

Very polite and informative and concerned about your time and needs

Dan Klingler, the Service Manager, does the best job of any dealer that I have experienced. He stays in touch as the maintaince proceeds. Nice guy!

Only took an hour for my oil change. Professional and kind. Price comparable to the oil lube joints. Thank you

Dan in service was great! Thank you for making it so easy!

Ben was great to deal with! The whole process of buying a vehicle was really easy! Would highly recommend.

The new dealership is marvelous. Ive had a great experience with the sales and service staff every time Im in. Great work, and very professional.

Service and sales departments provide red carpet service every visit. Top notch, thank you, Mike

Great experience each and every time we visit.

I agree with your sentiments. Worst customer service and experience for a new Jaguar owner.Thank you for providing great customer service during my second service department visit on 10/15/19. I was pleasantly surprised.

Great service experience

Great service dept, Angie and Josh are the best!!

I recently bought an F-Pace 2020 Jaguar, working primarily withSami Sharifi . He was extremely pleasant and I enjoyed the experience, which is saying something because I usually dont enjoy all the back and forth of the process.Id recommend him and the dealership if you are in the market.

3+ years of having my jaguar and still waiting on a positive service experience. The technicians might be doing great jobs, but the service associates dont seem to care about making anything a pleasant experience. I could go into more details, but mainly: if you like the cars just plan on having subpar service.

RT Morris went above and beyond to get me a great deal. The car I had originally gone here for was already sold, and he went above and beyond to get me a better car, for a better deal. I highly, highly recommend them!!

Kip Miles is the best!

I am a multiple Jaguar Land Rover client and the Indianapolis Tom Wood team does a great job. Long term people to talk with and the customer service is amazing! The new building is very nice, a big improvement. Thank you

My vehicle has been in the shop for the last two months and no one seems to be able to find the cause of the issue and no one has tried to reach out about an alternative. My vehicle is still under the factory warrant yet a suggestion was made that they can put the vehicle back together and we can take it somewhere else.( why would we do that when it is covered under your warranty?) We have called in an opened a case with their customer service yet it has taken them two months to even call to speak about the issue. At this point I would like my vehicle fixed or a buy back. I don’t feel like their best interest has been in regards to the customer because we continue to get the run around and we are on our 4th loaner vehicle that we keep having to switch out because they don’t want to many miles on them. Taking the vehicle back without a confirmed issue is not an option and is very unsafe. While driving doesn’t,matter the speed it will stop. The first time it stopped I was driving home on the highway going 75 mph and it just stopped, luckily there wasn’t a lot of traffic that night. Last time it stopped I was in 5 o’clock traffic and almost got hit from behind with my children in the backseat. I am Very dissatisfied with the customer service we have received and lack of knowledge to fix the problem.

Excellent experience! Everyone whom I have encountered has been helpful and accommodating. The dealership goes above and beyond when it comes to customer service. Thank you for the superior experience!

Excellant staff. Ted, Joe and Michael made us feel very welcome. Very informative start to finish and no pushy sales stuff. Ted provided the most thorough vehicle overview Ive ever had. Thanks Tom Woods Jaguar for making our buying experience so convenient.

Service department is hopeless.

Excellent service. They were professional from start to finish with my recent service. I highly recommend Jaguar Indianapolis

Had a great experience with Tom Wood Jaguar parts department. The staff was very friendly, very knowledgeable and made sure I had everything to properly fix my vehicle.

Had a really good salesman Todd. Place I sort of hard to find.

Is it possible to give zero stars. This place is an embarrassment to be affiliated with Jaguar or Jaguar standards. They will not return a phone call and are completely unapologetic for their incompetence. Worst customer service hands down.

Worst experience ever!!! Six months and still waiting on title to car. Driving on expired tags b/c I cant register my vehicle. Dealership is unresponsive.

Great staff and the amenities are awesome!!!

20 MIN TRY TO REACH THIS DILLER, NOBODY ANSWER. 3:34PM

And