Great establishment. Customer service was excellent and Andrea is a wonderful sales person that goes above and beyond. Highly recommend this dealership

Excellent service experience. They were able to fit me in quickly and solved my car’s issues completely! And, they included a nice little Thank You gift when it was completed. I truly appreciate this very good customer service.

My wife and I wandered into the Tom Wood Land Rover dealership yesterday, just curious to see what the new models were like. A wonderful salesperson by the name of Beth Miller met us at the door and asked us if she could help us, and boy did she ever. She showed us multiple vehicles, explaining them in complete detail. She let us drive multiple vehicles. She didn’t give us the usual high pressure sales pitch. She was the opposite, she merely wanted us to get the vehicle that was right for us. I know it doesn’t sound real, I myself was dumbfounded! A helpful, courteous, kind and super informative car salesperson? I was completely shocked and super happy I came to this dealership. Ms. Miller has earned a life long customer for herself. By far the BEST car buying experience EVER! If you go somewhere else, you’re making a HUGE mistake. You rock Beth! Thanks again for everything you do.Scott and Beverly McKnight

Always a great experience at LR Indianapolis. Lia, in the service dept, does an outstanding job communicating and has always exceeded my expectations. I have no hesitation returning to LR Indy and am glad to be back in the service area. Best in class customer service!

Had service performed. Very well done from start to finish. Really appreciated working with my service advisor Lia. Her communication was excellent. Attentive to details. She was upfront and honest about what to expect and helped ensure things went well. She made sure I had transportation while not having my vehicle. She was also extremely kind, professional and efficient. The head mechanic that serviced my vehicle was outstanding as well. Very thorough in determining the problem and helpful in making sure it was properly fixed. Overall a great experience. Much appreciated.

Raina at LR Indy was amazing prior to even stepping foot in the dealership. And within a few hours I bought a car. She was beyond knowledgeable, patient and accommodating. Definitely made me more fond of the brand. Hands down 5/5. Thanks LR and Raina!

I worked with such a great team at Tom Wood Land Rover. They have an absolute All Star line up and they are quick to meet your needs and come up with solutions with any problem you may have. There were some things that did not go exactly how I wanted but they were amazing and stayed by my side and were supportive and helpful. Trust me, come out and they will take care of you. Thank you to the whole team from top to bottom.

I have worked with Angie in the service department both times I’ve taken my vehicle in and she is wonderful! She is prompt with communication and very sweet!! They had to order a part upon my most recent visit and even with the delay of getting the part in, they gave me a loaner vehicle to use for the three weeks it took for the part to come in without any hesitation! I’ve only had great experiences at Tom Wood Land Rover! I would recommend to all!

A much improved experience over my last visit! Communication was great once I dropped off the car. Unfortunately, I had requested a call to discuss my needs when scheduling online and left three voicemails with no return call. Text communications are definitely better than phone!

MRS. WOLF: WAS VERY KIND RESPECTFUL AND GENEROUS. ANGIES; MY REGULAR SERVICE ADVISOR. SHE IS VERY PROFESSIONAL AND COURTEOUS UNTO ALL. BOTH OF THESE MATURE WOMEN, ARE A CREDIT AND ASSET UNTO THE TOM WOOD CORPORATION.

Fort Wayne is so much easier to deal with. An hour further but we’ll worth the Full Great experience. Disappointed with Joe Shore Service manger Imagine they don’t drive the brand like their customers. Service advisor Angie is a sweetheart !

We had to have our Range Rover serviced for a timing chain and tensioners. We couldnt be happier w the service and results. Lea was amazing getting with our warranty and keeping us updated step by step with the process.

Josh is really great at his job. Communication outside of working with Josh to get questions answered is very very poor. Also, small detail, but my tire pressures are all out of spec vs. when I dropped it off, so I will have to fix that myself. Not a huge deal but when you pay $700+ for a 32k mile service, youd expect that to be right.Again, Josh is the only part of the communication that worked, the rest is really bad.

It’s simple. If you want to be greeted and treated as you should when you go to a car dealership to find the car that best suits your family needs, James Kenjorski at Land Rover Indianapolis is the right go-to guy. It is really that simple.

The Ink was not even on the contract let alone dry and the salesperson got busy with other customers- obviously he was done with me. He made his commission. The car was not properly detailed. Still had some basic questions that I was unable to ask. Took hours to complete deal.

The sales team at Tom Wood Land Rover on 96th st. was very professional and helpful during my search for a new SUV.Following the purchase of my new Range Rover, the service team was extraordinarily helpful in detailing the car and making sure it was road ready.10/10 would recommend.

My Fiancé and I set up an appointment last Saturday to test drive a Velar at noon. At around 12:15 the sales man let us know that he had a client that was scheduled before us and that they had showed up late. By 12:45 he told us to pick which car we wanted to drive and he got us the keys and did the paperwork. We finally received the keys to the Velar at 1pm a full hour after our scheduled appointment. He then asked us where we would be going on the test drive. I told him we would stay in the keystone area but that we would likely stop for a quick bite to eat because we were getting hungry by that point. The sales man had the nerve to tell us to be quick because there are not many cars on the lot with the chip shortage and he wanted the car there incase someone showed up looking to buy one. We waited a freaking hour for this guy and he had the nerve to tell us to be quick!!! After that we walked next door and purchased a brand new 2022 Q5 from Joel. Joel handed us the keys for a test drive and said take the car for as long as you would like. Be like Joel.

What a great experience!!! From the moment we walked in to the moment we drove away in our New Land Rover.Ted the sales consultant and Daniel the manager did everything to make our visit memorable.I would recommend both of them when you need a new car.Thank you Ted and Daniel we will be back.

Absolutely the WORST customer service I have ever experienced. My Lr2 has been broke down there since August of 2020 waiting for a single part .my service advisor Angie Walters is always nowhere to be found, i have been trying to reach her for 2 days to pay my balance and have left messages concerning this and not a word from her.has a very hard time returning my calls or messages unless its convenient for her. I was threatened to have my car towed off there lot if I didnt pay for a part which Land Rover could not seem to manufacture due to covid reasons Im sure.I will never bring my vehicle here again.....

I appreciated the communication from the service department while work was being done on my range rover sport!

Angie was absolutely awesome to work with...Land Rover is an incredible and impressive automobile...Your warranties are second to none...

Great service but took a while - though they did deliver a free rental which was awesome!

Hands down the WORST Land Rover dealer there is. Their customer service is beyond extremely bad. Whoever answers the phone is always rude and condescending. It is next to impossible to make a service appointment. They are booked out over a month. Each time I call they tell me that someone will call me back to make an appointment. I wait, but I do not get a call back. Avoid this dealer.

Terrible customer service! Made an appointment to get me car into the service department. Took a week for them just to look at it. kept it for almost 2 months. Then when it was ready for pick up they refused to give me my keys due to the service department being closed, even though they knew I was coming. It has been a month since i got my car back, and it is doing the same thing. After two months of them keeping my car, they never fixed it. The entire time I was treated terrible. Awful place to deal with.

Lia was very personable and extremely pleasant to work with.

Great people representing Land Rover and Jaguar here. The staff at this dealership are top line professionals, and treat me like one of their own.Thanks for that.

We were able to work out problems with our vehicle in a professional and amicable way. Our sales person was and continues to be pro-active and results oriented.

Worst Experience EVERRR !!! My Range Rover Evoque is with them for servicing and they have completely STOPPED RESPONDING. I live one hour away and have to make sure my car is ready before I come get it. They are not responding to so many calls I have tried to make, voicemails, emails. Not even a single call or message from their side.I never expected this kind of treatment at a Land Rover Franchise.

First time doing business with this establishment.So far, first impression is an overall positive experience. Respectful of my time, no surprises, did not overpromise, transaction completed in 2 hours from arrival. Even stayed 30 minutes after closing to complete detailing the car.So far recommend, this could be the start of a long term relationship.

Set up an appointment to view a vehicle of theirs ahead of time. Took time off work to come see it and I go inside and they tell me they sold it. No big deal, but can’t give a phone call?? Absolute garbage customer service. Rather drive to Ft Wayne.

Always a great experience when I visit Land Rover Indianapolis. The entire staff treats me like family!

They not good people. I pay for my brand new land rover the still hold my title .dont go over there they dont listen and no answer tha phone

I would pick negative star if there is one available. Absolutely worst experience ever. No one in the service department answer the phone nor returned my call. I dropped off my vehicle about two weeks ago and have no idea what is going on with my Range Rover. I DO NOT RECOMMEND this place to anyone!!!

Great service, which is surprising these days.

Don’t bother taking your car here. Horrible customer service from Angie. Mine was left in the dept for more than 2 weeks. No service was done because i lost my patience and deferred all the services that was recommended by them. Thst being said its sad to say but they don’t live up to their expectations of the quality and services they promise. Not all but at least the ones i’ve dealt with so far. That includes Angie,the services advisor, who did not care that once my car was left in service, it was forgotten for a whole week until we heard from her a week later and than another week to discuss whats to be done and not done under warranty or out of pocket. That’s all I really needed to know. Phone calls are never answered or returned. Voicemails are heard or sometimes they’re just full but you still don’t get a reply back. Text msgs are also replied but at their convenience may be a day or two later or never at all. You don’t get a response until u post negative review on google, Facebook or their rating website for the higher ups to get involved. This place just lost a customer. I don’t think i will ever buy or service my land rover here! Sorry Josh! You’re the only one who listened.

Phenomenal Service! I have worked with Angie a couple times for separate issues on the last week on our Range Rover. They have been prompt and honest 100% of the way. I highly recommended their service department!Thanks Angie!-Tyler

Hello, I would never go back to buy vehicle from them, they provided really bad services. there was lady salesperson she was so rude and not showing me any car. It is ridiculous that how the owner is not paying attention about the bad reviews. I would like to put 0 star but google wont let me post if I dont give one star.

Great!

Went to view the Range Rover models looking to buy later this year, we were not acknowledged by any of the sales team apart from the polite receptionist. Probably wont go there again obviously our money/business is not needed

Theyre not interested in their customers! Came here and had to call back multiple times. They never returned my calls. I wanted a buy an expensive car and they seem they dont give a sh**. Not coming back.

I want to give this place 0 star but google won’t allow it .Should be shameful to call them self a high end car dealership because they don’t treat your car like one .Please never go for car service I don’t know about sales services but for car maintenance it is a worst place .one more thing by any chance if you go also please do not select contact method as a message because they don’t reply and don’t even answer the phone .I would never recommend this place for Land Rover services try driving little more and go to a different town but not this place .

This place is a joke. AVOID.

I have had great experiences with Tom Wood Land Rover. The staff is always friendly, I still appreciate please and thank you! Being a long-time Land Rover fan Tom Wood makes it even better. Thank you Tom Wood!

The worst service experience ever with any dealership.Take whole week to get my 2017 Range Rover to be serviced. It’s just first regular maintenance service. They didn’t cover the seat and floor during service and I end up with a dirty floor mat.

Had a great experience with Tom Wood Land Rover parts department. They were friendly, very knowledgeable and made sure I had everything to properly fix my vehicle.

Stopped in on our way home from a doctor appointment. We live over 2 hours away, had an early appointment and was in some comfy cloths. They said they did not have the keys to what we were looking at and she took my info to get back with me, which she never did. Then she just walked back in the showroom and left us standing there. She may have had her hair done, make up caked on and in a dress but I can reassure ypu our money is as good as hers! Never will we go back.

Need a part? Enjoy wasting your time. Placed on hold for 10 minutes before i was hung up on.

Both sales and service were fantastic! Could not ask for better employees! They really know what a good job looks like!

Great service good great people to

Really bad communication, Very rude with everything person is affraid to say something because everyone is rude. Dont ever go to this dealer driver extra hour if needed but dont go to this one.

Far from good service in any way possible.

Very attentive

Good service, good people.

Unaccommodating and tried to take advantage of me

I want one