Great experience with these guys. While other online and local dealers were price gouging due to the car shortage, they priced their cars very fairly. Due to the cars age (older than 6 years), they were up front and honest that we would need our own financing and worked with us and our credit union to get the proper paperwork quickly. We came from three hours away and they made sure the car was test driven thoroughly beforehand to make sure any potential issues were taken care of prior to our arrival. Definitely would buy from them again.

Everything I wanted fixed for now was fixed. So far I havent had any problems from anything that was fixed. I chose to take my vehicle to Ed Martin because he was a member at Hillcrest Country Club where I worked as the Executive Chef. He was a very nice man so I decided to try his place of business for my vehicles needs. I had taken my Pathfinder to a different dealer before, and I wasnt satisfied. Friendly staff and great customer service. Jason was the staff member that worked with me. He was very pleasant and knowledgeable.

Lots to be said about Ed Martin Nissan. The sales staff works hard for the customer. The Sales Manager Jay goes above and beyond to give you the best car buying experience. We had an issue on Friday around close, Saturday morning we had a call at 9 am asking us to come in to fix the issue. Jay lead the charge and got us exactly what we needed!Thank you Ed Martin Nissan for a great experience. I am so glad we decided to come in. I will be buying a car from them when the time comes again.

Service was fine, and my rep was friendly. However, it took almost 1.5 weeks for my car to even be looked at. Also not happy I was charged a $148 diagnostic fee for my broken door lock, the main issue I came in with was transmission related and I asked for the lock to be looked at along with the transmission issue. Feels like I was charged the diagnostic fee just so some money could be collected from me. That fee would have been covered by my warranty if I did not ask my for my lock to be inspected, but it appears I was charged a separate diagnostic fee for the door on top of the transmission diagnosis. I am not sure if it is standard practice to charge a separate $148 diagnostic fee for every issue raised on my vehicle, but it feels like it was tacked on to ensure I would be charged for something. This kind of practice would keep me from returning for service.The service itself however has so far fixed the issues I was facing and I am satisfied with that aspect. My service rep was friendly and promptly answered any questions I had about the service on my vehicle.

I really can not trust Nissan any more. Went to two different dealerships to get my car fixed and they both gave different diagnosis for my car. They just want the 💰.......

Good people at this dealership. Honest and down to earth. Very relaxed atmosphere and I would expect to continue to do business with them. Bought a used car and manager fixed a problem identified after the deal was closed. Thank you!

Probably the worst customer service and over all experience I could possible describe to someone! Brought my car in after spending thousands for a repair only for it to have a “cooler line” be knocked loose and stall in the middle of the street. After having a tow truck come ( which was suggested by Ed martin) come to get my car, two days later my car is given back with a muffler that is damaged and doesn’t even drive the same way. After rude treatment from “Julianne” and blank stares no one once answered as to how it was damaged, maybe suggesting it was just previously like that.Then days later after making inquires, a “ operations manager “ tells me they came to the conclusion “ it was damaged by maybe a tow truck- basically sorry about your luck. If you want to spend thousands and get your car back even more damaged then before - this is your place!! I would never in my lifetime a business this large being so unprofessional and careless. When you walk into a place and see people that don’t look intelligent or trustworthy- follow your first instincts.

I was able to use the WiFi and work from the lobby while I waited. The customer service here is always great!

Joe and the service crews did exceptional job to my Altima. I was only doing my oil change with them but they managed to point out some exhaust leakage in my car as well as drain out all the water at my driver side door which no body bother to tell me about with all the oil change places I went previously. Their service is truly above and beyond! will visit them again and strongly recommend!

I had never met a lazy car sales man before until I came here. All he wanted to do was get my social security number and birthdate to run my credit because he get paid for it. The banks said it had to be between certain years and price. This Ed Martin didn’t have anything I was interested in but they’re other lots did and I told him that and asked him to try and get me a couple options to choose from and he never called back or anything!

I started my search for a new vehicle online. The guys at this dealership was absolutely amazing! When I told them exactly what I wanted they found a way to make it happen. I highly recommend them to everyone. They was not pushy like most salesmen and they done their best to make my experience a great one! THANK YOU JASON AND JORDAN!

This store has the best customer service. I am very happy working with Carl and all of the other staff and I trust the techs/mechanics that work on my car. Thank you for your great and trustworthy services.

Very easy to deal with. Drove the used van we were interested to right to our house so we could test drive and make sure that all our baby paraphernalia would fit and still leave plenty of cargo space. We ended up purchasing this van from them.

Service techs have always been professional and courteous. Ed Martin has been servicing my SUV for the past 5 years and will continue to be my go for any work needed.

I loved how I was introduced to everyone, especially the service department. I have never had that done before. I have also walked away from a car I loved due to customer experience in the past at other Nissan dealerships. I will be back to purchase a new truck for my husband in the near future. This is my 3rd Nissan purchase and by far the best purchase experience to date. Thank you.

Working with Eric and Jay made my purchasing experience a lot easier as I was overwhelmed with stress and excitement. They went above and beyond by locating my specific 2021 Platinum Murano (in gun metallic w/ LED lights) when the one I planned on getting was delayed from the manufacturer. Im 100% pleased with my purchase, and love that even though my purchase is complete I can still text Eric with questions knowing hell reply. Great job guys & thank you!!

Always quick, courteous service. Very glad I bought from them and get my car serviced there.

I honestly felt like they knew what they were doing and did the job right

The service received was great. We always bring our vehicle to Ed Martin for check-ups and scheduled maintenance. There were a few repairs and replacements needed that we will manage on our own due to the very costly price tag associated with the repair.Hood shocks cost us $22 each. Installing them takes about 20 minutes. $350 is not in our budget.Buffing out the discoloration in the headlights cost us $8 of product and took us 20 minutes.We know that you dont set the book prices, but we have to be judicious about which work is affordable.

Awesome place to get a vehicle! Friendly owners, team, and my Sales Rep Jordan worked with me from start to finish with my online search all the way to the final purchase. Second time purchasing from this location and it wont be my last.

Buying a car can be stressful. Our buying experience was fantastic. From walking in the door to getting the keys to out new Rogue, we were treated like a person not just a car buyer. They listened to what we wanted in our new car. They had many Rogues to choose from. Our salesman was super knowledgeable. He knew about all the options and how everything on the car worked. While everything was being processed he showed us around so we would be familiar with the service and parts department. When we went out to get our new car, the salesman made sure we knew how everything worked.

Ken Copley was helpful and pleasant. I am a repeat customer to Ed Martin Nissan and my in laws liked our new Rogue Platinum so well, they came and bought one at Ed Martin Nissan the next day.Great job!

Amazing customer service, everyone was friendly and polite!! My car drives better than when I initially purchased it! All of my future car service needs will be handled here. Thank you guys so much!

Dealership kept the vehicle for over two weeks for a simple repair. Had to call multiple times to check on status of vehicle because representatives did not reach out at all. Was told by one representative that they couldn’t tell me about the status of my vehicle because they weren’t the one that handled the service.

My 2019 Sentra would not start randomly due to an unknown recall on the car. I called the first nissan that came up closest to my apartment parking garage, I got so lucky this one was the first to pop up. They immediately knew the issue, directed me to Nissan Roadside assistance to tow my car. Took them less than 4 hours to fix and have it ready for me to pick up the next day. Smooth, painless as it could be, and great service!

We live in Westfield and I drove to the N. Shadeland location because everyone treats us like family, especially Joe Worden. When the owners are treating their employees well, it makes a huge difference. Thanks for being great people from the top and throughout!

I was greeted by Jill with a smile, she listened to what I needed and told me they would call me when the car was ready. I think his name is Jason who was the first person to say hello to me before anyone else clocked in. I asked if he thought I needed new my tires, he explained what they look for and that I had some time left on them.Carl came out when I came to pick up my car. He also went over the tires and said that soon they would have a tire sale and I may want to consider buying tires at that time but I still had time just as Jason said. He went over any other issues with the car. My car was washed and clean and brought to me at the front door. All in all the customer service was outstanding!

As always the Ed Martin service department took very good care of me. Everyone is very polite and helpful. They always treat me the way they would like to be treated. Thanks from a repeat customer for a job well done.

They were very professional and did a great job this time. They have a new collision manager he is very good at his job. Nice man!!

The service center did a fantastic job. All of the personnel were great and met every need. I highly recommend Ed Martin Nissan.

The Mechanics & staff at Ed Martin Nissan are brilliant! I had a clunking noise that sounded like it was coming from my front passenger wheel, but nothing there to cause it. The Mechanics decided to check under the hood & they miraculously found a small piece of something that was broken & just hanging by a thread on my engine. They had to order the part & it was there the next day, I was there for less than an hour for the repair.

I love this location !! This is the only location I go to an I travel from speedway to shadeland !! They are always professional and we have a great convo ! Joe, TJ, Julian, honestly anyone is willing to help you !

On time, quick service with a carwash afterwards. Friendly staff.

They are kind and very helpful! I highly recommend this dealership!

Had a wonderful experience buying a car from Russ in the Used Cars department. Straightforward. Easy. Accurate. Honest. And moving into the business office to actually do the transaction was equally enjoyable and low-pressure. I would happily return here to buy another car.

I cant say enough good things about Carl he was wonderful to work with and even though I was bringing my car in for a recall and kind of expected to be put on the back burner he went out of his way to make me feel like he truly cared about me and my car and kept me posted every step of the way Carl is a great asset to your company he is very caring and personable

Great experience and friendly staff.I was greeted by pretty much everyone I came across.My Salesman, Russ, was great and took the time to answer any of my questions thoroughly.

Jordan is the best!! Being a young girl alone I was extremely nervous about coming here. Jordan made things as easy and painless as possible. Will always come back here! Thank you for awesome service.

Our service was awesome from the time we drove into the service bay door until we walked out. Every detail was explained to us before, during and after service. While we were waiting the rest of the staff were friendly and everyone that passed by acknowledged us. My family has been a repeat family for years to Ed Martin Nissan, and will continue to be.

Best experience. Alway my car done here.

They go above and beyond to make sure you are satisfied, and will also look out for your best interest at hand.

We appreciate working with Ed Martin Nissan, and particularly Ken Copley, in finding the perfect Murano at the best possible price. This is the fifth Murano we’ve leased through this dealership. Great customer service too!

Bruce, my salesperson, impressed me as dignified, always had a pleasant smile, was informative, patient, explanatory, attentive and accommodating. He also introduced me to the Staff and Mechanics and gave me a tour of the facility and amenities. I really liked him!Mark., the finance person, was great working with Bruce and I. I had a credit score of 825 and got to pick the exact plan I wanted to reduce principal AND the monthly payment by pre-paying. Mark enjoys his finance position and it shows.*Several of my fellow-business associates will be visiting the two of them after hearing from me.

Took vehicle in over a holiday weekend, and they were sure to get it done as quickly as possible before the long weekend began. Good service.

Great experience! Highly recommend Ed Martin Nissan. They found us a great car that was affordable and had the options we wanted. Jason and Jay were great!

Everyone I talked to was extremely friendly and courteous. Thanks for a great experience

It was very nice. No pressure. Answered all questions. No complaints.

I anticipated a long wait and pressure to spend money. I’m not good with names, but the young lady explained the 60,000 mile recommendations and gave me pricing-no pressure. Offered to wash my truck. Changed my oil and rotated my tires very quickly. I was in and out in about 30 minutes I think. It was a great experience.

I just bought a new Rogue last week, got a great deal, very satisfied with the sales experience and closing the loan. Bruce Kelley did a great job and he and other staff stayed well past closing time to finalize my purchase. I had a minor break issue when I got home but they got me in for service right away & fixed the problem immediately. Thanks again to all!

Its cool, I mean it took a whole hour for an oil change even when i was first in line, so make sure u have time, a lot cheaper though, so it was worth it, 38 bucks for an oil change, beats 65

They were very nice 👍 and helped my husband ❤ with no waiting time.

Very Nice People. Great Service and quick. 10 Star Service 👌👌

They do such wonderful work on your car and they get it done fast to get you in and out .

Service was nice from time dropping off car to picking it up.

Great purchase experience! The price was exactly as represented during the buying process. They earned my business and 5 star rating!

Nothing but awesome. Eric Murray and Mark Clouse are two of the most professional easy to work with guys. Great employees you have right there

Easy to deal with, upfront pricing, quick process to buy.

I love the car it is everything I wanted in a car thank you guys for all the help.

I have been a loyal customer to Ed Martin Nissan service for many years. I have bought nothing but Nissans, because of their service department. Over the last year, the service department has gotten really bad. This last week, they robbed me out of $1000. I had an outside warranty that was paying for my transmission to be replaced. I had also a few other things I wanted replaced. After they took 4 days to even begin work after my scheduled appointment, they told me their service tech that was going to do the work was going to be taking a vacation and they would need my vehicle for another week or so. They said I could either pay for a loaner for that time or be without a vehicle all together. I let them know that was horrible options, they let me keep the loaner. I get a phone call on Monday morning saying the service tech came in on Saturday before his vacation and got it done. They also told me that now my vehicle was leaking transmission fluid and needed some hoses and cooler replaced. They said it was collateral damage. After speaking to PJ Wilson, service manager, and agreeing to a price, I felt I was being held hostage and told them to do the work. I was told my warranty would not be honored if I did not. I left two voicemails for the GM, Mike, with no phone calls back. I go in on Wednesday to pick up my vehicle, only to be told by my service advisor that the work that I asked to be done on my rear hatch, had not been done and was not included in the price. At that point, I handed over all my money and left. They truly robbed me of my money and time, and lost a loyal customer. Avoid the service department at all costs!

After having a terrible customer experience at another Nissan dealership, I was very hesitant to continue the car buying process. I’m glad I gave it a go at Ed Martin. The ENTIRE Ed Martin team, especially Jordan E., was wonderful to work with and very respectful- they made the car buying experience smooth and stress-free. This team definitely abides by the Nissan Customer Promise.

I was extremely pleased. Ken and the entire staff was friendly, knowledgable, patient, and caring to my needs, and I certainly appreciate it.

PJ Wilson went above and beyond helping us with our Sentra!

Had a wonderful experience. Representative Karisa was very helpful and excellent.

Very easy and expedious process. Russ was a great salesman.

I was amazed at how quickly the job was done. They even washed my car.

I had a great buying experience here! The staff was very welcoming and were working in our best interest! I did not feel pressured and was taken well cared of throughout the whole process! After searching and visiting several dealerships for an Infinity QX80 and being beat to the purchase several times, we were extremely happy to have decided to visit Nissan and leave with a 2020 Armada instead!

We bought our Nissan Murando we Love it the were very Helpful, Great service, in experience in explaining how everything works and even called a few days later to see how we were doing, if we had any questions.

KEN AWAYS GIVES US A GOOD DEAL THANKS Ken Copeland

Well Ken is awesome and the guy that did my financial paper work was very professional and kind made me feel good about my purchase 5 stars for me

They are honest and caring people. They are enthusiastic and like their jobs because the owner takes great care of their employees. This is what one of their employees told me. The leader is doing what’s right and that trickles down the line. Kudos to their leader and kudos to all the workers for caring about your customers/clients.

The Sales guy was great the sell and paperwork was not painful at all and when we came in for our first free oil change they were quick and courteous.

Russ & the Gang were awesome! This was my first time leasing my own car & Russ made it incredibly easy and very understanding!

Sales lady was great, finance guy was impossible to work with. Then has the nerve to tell me as I leave sorry we couldn’t help you... what a joke!Update on review, the general manager called me and basically insulted my intelligence of how I have no idea how the car market works and was taking a loss on his cars. Nothing was solved from the phone call, but I now know not to do business with this company.

Great customer service! I love my car!

I leased my 7th vehicle from Ed Martin on Monday and I am very pleased with the staff.I appreciate their honesty, dedication and for going above and beyond. They made it an excellent buying experience. They are very easy to deal with and professional.Jay located the exact car and color I wanted and Jason brought it to the dealership on a holiday! They made the buying process easy. I wish I could give them higher than 5 stars.

Great team and very friendly and informative

Amazing as always! The whole team is awesome, helpful, professional and has my best interests at heart! Great group here!!! LOVE this service department!!! Jillian and PJ are the BEST!!

My advisor did amazing with serving my 2009 Nissan Altima . We had to have it towed there because it broke down. I definitely recommend this company!

Best experience ever thank you all .

Friendly, professional workers made my day. Everything was explained, no surprises and courtesy at all times. Very good experience, just like every time I bring my car in.

Bought a brand new 2021 Rogue Platinum AWD from Ed Martin delaership. Russ was really helpful for us getting the car. PJ in service was also really helpful when we had to take the car in service just after 4 days of making the purchase. Although I had to take a test drive to prove that the problem DOES exist with the car and I am not just making things up. Overall, a satisfactory experience.Several issues with the car:1. side mirrors are constantly shaking while driving,2. AC systems have bugs: the air intake seem to not remember your preferences/choices, and i think there is a software issue with the indicator light for the sync function for the AC systems.However, these are issues with Nissan and not the dealership.Aug 2021 update:4 trips to the dealership later the side mirrors are replaced, however still shaking....and now the surround camera system is not properly calibrated. But, for being a dealership with a service department, you guys really need to be thorough when servicing customers. Especially a customer who bought a brand new car less than two months ago. Being nice and apologize to me does not give an excuse for being sloppy. My overall feeling about the dealership and the service is reallly really not good. My patience is wearing very very thin...

My first experience at Ed Martin surpassed my expectations. John in service did an excellent job keeping me posted on my transmission repair. The repair work was excellent. My car runs so much better! The entire staff was really friendly and actually talked to you!

Just wanted to give a positive shout out to Joe in service at Ed Martin Nissan. I purchased a certified used Pathfinder there in July, and last week it started making a pretty rough noise. I took it in to their service dept and found out it needed a $1k+ repair. While the car was still under 36,000 miles, it was beyond the 36 month factory warranty. Despite that, Joe contacted Nissan and asked them to cover the cost of the repair anyway. They agreed, and they paid the whole thing. I’m thankful to have nice guys at Ed Martin and Nissan who fight for their customers. Thanks guys!

I always go to this place . They were nice people there and good customer service. Thank u,,,,,

I took my vehicle to them for a task that was a little out of the ordinary. Not only did they make room for me in a timely manner but finished that day. The cost was very reasonable if not down right surprising. Kudos to Dave Harrell who was extremely helpful and deserves much credit.

Didn’t feel like I was at a typical dealership where they’re more worried about a sale. My time wasn’t wasted, paperwork was easy to fill out, the staff is wonderful. I couldn’t have been more pleased

It was my first service experience since buying my car and I am totally satisfied. The staff was very friendly and courteous and had me in and out in less than an hour. I appreciate their efforts.

I took my wifes Nissan (she bought it here for a nice price) in for service and software update.. I am so sorry I didnt come here for my used car. The facility is top notch, the staff is courteous and friendly, and service is fast (fast-fast) . These folks dont miss a thing.They only let me rate 5 -stars, but its well above that and they have a customer for life!

Very nice folks. Took me in for service right away. Did a nice job of explaining everything.

Always willing to help and always have an amazing experience. Great coupons and great service.

John was very professional,courteous,and friendly. I was provided with a courtesy car which was very thoughtful. My frontier was returned to me repaired and clean.You folks have earned a customer.

I had my first service appointment & it went smoothly & the gentleman was very nice & professional

As always, I am very well treated. Gillian always goes up and beyond in ensuring that I am well taken care of, keeping me informed and getting me back on the road. She listens to me when I express any concerns, and is so knowledgeable and patient when I am trying to describe what it going on in my car with layman terms.

Above and beyond, as always. Been using them for years, never disappointed

Recently started my third consecutive lease at this branch. I appreciate the options that are presented and the knowledge behind each product in the show room. I try to treat each vehicle with as much care as possible knowing that I will be turning it in for something different towards the end of the lease.

Ive been a long time customer and I always recommend them to all my family and friends. I enjoy doing business with them and their service department is great too!

Ed Martin collision repair did a great job fixing my vehicle. Tim, Stacy and the rest of the team were awesome to work with. Very Professional!

Very easy to work with and very friendly!

As always, service was outstanding. Went for an oil change, air filter, and needed a cabin filter. Had coupons for some of theservices and I was given a Nissan discount for my cabin filter. Car was inspected for tires, brakes, etc. They do that every time I havemy car serviced. Love getting my car washed after they are done. Everyone is so nice and helpful.

My vehicle needed an ECM which is a pretty penny. Jillian my service advisor was a pleasure to work with. She did everything she could for me and the technicians appear to have fixed it right the first time. I will definitely return here for service in the future.