Very clean very professional and got what I needed done quickly I would definitely recommend them if you needed a junkyard

Started loading an hour after my appointment time. Then first car they bring out they drag their forks across my roof. 2018 peterbilt.

Do not buy from here!!!!!!!! They will not load your vehicles and then charge you late fees. When you try to talk with someone you get told you cant. Would not recommend. Find a different auction. I have now escalated my issue to a lawyer. They literally will not load our cars and are charging us late fees. I have a business and would never do this type of unethical business practice. Youve been warned.

Rude inside as always . Need a appt for this location. Loaded was really nice and helpful.

Tried to donate a car and these people were hired as a third party to pick up the kars4kids donation. It’s been 2 weeks since they said they’d be out here in 24-48 hours. They told me this 3 times over the last 2 weeks. Avoid these people, only a priority if they’re making money off of you.

Great place. Long wait time on getting loaded on occasions.

I am not buying anything from COPART. They set up the stupidest app to set appt to pick up. where you could only pickup the car by the stupidest appointment and get charged for storage fee when a transporter cant pickup. And not get reimbursed for the storage. This company is set to steal your money any way they can. And this app is one of it. I will play for cars on different auctions now. Thank you copart for being the low life that you are. Thanks!

My son and I stopped by Copart for the first time. The customer Service was ok, some were nice and the other were not so nice. After the check-in, we were out there to look for the car I am interested in. There were thousands of totaled car in the yard. Here are some cars I would like to buy.

Hard to get membership. Ive learned that you need to use their mobile apps to check in and to schedule vehicle pickups hours ahead. Ive been there 4 times and it takes 30 min- 1 1/2 hours to pick up your vehicles if you dont schedule it ahead of time. Learned my lesson after waiting almost 2 hours. But staff is friendly and helpful.

Didnt wait long for my business to be taking care of in a timely manner

Cool place to be. But booking is key

Their services are not too bad! Me as one of the buyers has not noticed any negatives attitude in them! I factually have one assignment or the other to accomplish there every week and no one among staff members neither buyer like myself have ever disregard me! They always gave the quality services I expected from them...👍👍👍

Customer service at This location is HORIBLE ! 10 people staying in the line waiting to get their car and office employees just dont care, they talking just about anything. 2 office workers start decorating working table with Christmas lights while 10 people is waiting . Truck driver start yelling on them, he said I am here for 1 hour waiting and you doing nothing . Then they start moving to the customers . I never seen like that . Manager must discipline them or fired them. Head office in California must take serious action against this office. I dont recommend to buy anything here . Very lazy workers. I never will buy anything from this location.

Little bit slow but gotter done

Staff was pleasant and helpful, I was very emotional as I was there to retrieve my personals after a collision accident, they were very sympathetic and kind. I truly appreciated all their gentleness and compassion tword me during this emotional time..... Thank you!

Been dealing with copart for 23 years now. theyve made me a good living! Keep up the good work guys!

Cool staff!Clean location

Terrible experience. We purchased 4 tractors through Copart and Copart damaged the oil pans during negligent and careless loading, despite paying the nearly $2800 in buyer fees! One would expect proper loading with a premium this exorbitant. What a complete scam. This issue was immediately reported to Copart, and 3 months later they weaseled their way out of it by claiming that the driver we contracted should have inspected the equipment prior to leaving the yard. Ridiculous that a consumer must babysit an auctioneer during loading to avoid getting deceived and cheated. Allow an extra expense for negligent loading of your purchase.

Very very bad to get pickup vehicles, waiting 2 or 3 days and they will charge u late fees, it business to get money for nothing.

Parking for pick up is kind of tight, but customer service is awesome. Loader drivers are great.

No problems, very nice staff .

Called in and spoke with Angela, she was very helpful in locating my missing title, she was very pleasant and very helpful.

They keep people in virtual line and not inviting them in, sitting and laughing in the office!! It’s horrible when you are working 14 hours a day and have to experience such a bad attitude!

This is so far the worst yard. Ive done the virtual queue for 1h and half and I was number 1. when I went in to ask, all the employees were in the phone laughing and having a good time. Nobody cares about the customers outside. I asked to speak with the manager she came to me with a terrible attitude and rudeness. She didnt wanna take my check for payment So I went the Ciecro Yard and they were super nice and helpful.Indianapolis Copart youre the worst Copart representative.

The auction is great...but the fees are outrageous!! Then if u go in to make payment....thats a forever ordeal!! And the poor transporters...I had a driver wait 4 hrs to pick up 2 vehicles!!

The experience couldnt have been better! The transaction as well as the covid-19 precautions were perfect. It took less than three minutes.

Got my business done in a timely manner

Worst customer service 😒 ever.

Bought a vehicle for $14,100 and want to charge me over $3,000 in fees!!! What a joke. Awful company. You’ll be on the phone for hours and hours. Copart is nothing like the old Salvage Direct. Won’t buy here again.

The slowest and the worst customer service ever. Extremely unprofessional.

I have been in car business for almost 20 years and dealt with almost all auctions in the country, its by far the worst branch of any auction anywhere. Absolutely incompetent. Avoid if all possible. I sure will

Terrible customer service. They don’t do anything inside and they’ll keep you waiting outside while they laugh and having fun inside.

AGM is a mess. Wouldnt trust her as far as I could throw her

Very friendly and fast service I thought I was going to have to go search fory truck to get my belongings but they actually bring it to u in a shaded area for you to collect your things!! Loved the experience

The ladys here are extremely rude with this kiosk of a thing,I suggest they take a course on good customer service......i visits coparts this location is worst.

For on paiyement I spend 2h04 juste to paid

Fast, friendly service

They working slowly,im waited 2(!!!!!!) Hours for pick up few cars....and it was just 3 persons ahead

Buyers Beware-Customer service is non-existent here! Staff is very rude and will talk down to you because you are buying from a salvage yard. Manager is the same, don’t expect her to help. Regional manager will not even respond.- Does not update pictures of units. You may be buying a unit that has sat in the yard for 10 years and completely rusted. Pictures will never show that and they will not help you in any way when you find out.- Bad business for other Copart’s that work hard to please customers.

This place is a junk. All their employees none of them seems to be happy to be there. When you go there, nobody cares about you or your needs. They keep joking, laughing between each other’s they don’t really care about the customers. Is the worst Copart lot that I’ve been to. Most of the lots that I’ve been at are really organized and their employees are nicer. I would give -star if I could.

Rex (Manager) was very helpful.He went out of his way to help.

I only have one star because I had too! The customer service here is non existent. The male in the office dealing with titles is not friendly and likes to speak down to people. If you dont like your job then get a new one! Very rude! I would never ever deal with this company especially people at this location

Worst customer service, rude low life employees, they keep you waiting for 2 hours while chatting and laughing on the phone.

Very rude customer service you get treated like nobody in this locationMaking payments takes hoursI really want to give them 0 🌟

Auto auctions have employees that gets paid to inspect cars before listing, i guess this location take bribes or whatever because i bought a car here that they listed as run&drive (32694450), car got to me and didn’t even turn on, and i bought another car listing run&drive too but got to me with a very bad trans, never will i get a car from this location again, lazy people works here, too lazy to inspect cars

Bought a 2017 Chevy duramax here and got very good service and they handled the vehicle with extreme care very happy would love to go back there again

Was not happy that not all my stuff was not still in my car like it was when they received it and I lost a momento from when my uncle passed away

Purchased vehicle for $10K. Came to pick vehicle up and found $1000 in new damage from the loader smashing into it while moving it (their own pics show the damage wasnt there). Management indicates that this is just something that happens and we cant do anything for you! After being charged $1500 in buyer fees, Ill now need to spend $1K to fix their mistake. WOW!! Needless to say, I wont bring business back, just that simple.

Unprofessional customer service this place, around all Copart locations ... After one hour of waiting just to come inside the building to place an order to pick up a car ... That’s animal doesn’t let me open my email to confirm buyer info ... Just push me in a back of a line “ explain it like “You are not ready “ ....... You guys should to fix Your wireless connection inside Your property ... before giving that’s kind of explanation ... And teach Your stuff how to communicate with The customer who made your business alive ...

They are NOT like our BMV here in Indianapolis, avg 7 min per transaction.

I waited for about 50 mins before making payment there should be someone attending to payment while other attend to pick up especially on Thursdays and Fridays,

Horrible customer service. I buy from Co-parts all over the country and this is by far the worst one Ive been to. Always a huge line, one 1-2 people helping, the employees will sit and chat about life with people instead of helping people go faster, and the loaders always have a nasty attitude here. One hour inside the building before I got JUST my paper work and the last ***** time I buy from here.

Unprofessional customer service this place is the slowest in costumer service. loaders are great!!!!

All the time long waiting time at the desk. The staff talking a lot with customers and with themself about weather and life, while we just waaait. No place to park. Do not want to come any more here. They treat u like an animal!

I buy over $600k a year from copart and this is definately one of the worse facilities. The staff is unfriendly and miserable and the people in the yard steal stuff from then vehicles. I had a car that was stated run and drive and your could see keys in the picture. I had personally seen them two days before i bought it. They were missing and was told very rudely that it wasnt her problem and she walked away and left me talking. I understand the risk of buying salvage vehicle, but it doesnt mean they should allow theft and be unprofessional.. Copart needs to do some house cleaning and get rid of the bad employees and hire someone happy to have a job. As for now just expect alot of inconvenience, aggravation and theft of anything of value from this location.**Update: 2 months later a key was found for my purchase and they said they would send it to me for $20 **

Best Copart to deal with

I purchase vehicles from this Copart weekly, and I have always received outstanding customer service. Everyone is always friendly, and helpful. I have never had any issues with any purchase.

Horrible customer service rude employees they keep you waiting outside for three hours and they don’t care about you

They act like they cant look up a car with out the stock number

Terrible customer service took me 4hrs on Friday to make payments and no customer at counter this copart location needs new managementpayment should take 10 minutes or less or they can do drop box for checks

Biggest waste of time everytime i go there

I had to go here because my insurance company sent my totaled car here. It took 2 visits to retrieve my belongings because my insurance company had to approve Copart prying apart my trunk. This means I had to wait in a long, slow line 2 times. They only had 2 people handling people with vehicles, but you get to watch all the other employees having a fun time behind the counter. Not my favorite experience, but maybe all car part places are like this?

Went to pick up my car. The loader came driving like a maniac with my car on it, i asked him to slow down instead he left my car and told me to load it my self made me wait 1 hour on rain. what a customer service they have. Went inside to tell the manager she said same thing we dont have to load it what kind of skills as manager does she have. But they do charge you $69 for gate fee. I complain about the situation to the higher Managers but it was waste of time as they did not care. WHEN WE BUY CARS AT COPART IT SHOULD NOT BE DAMAGED MORE WHILE LOADING AND UNLOADING BECAUSE THAT CAR DOES NOT BELONG TO COPART NO MORE. WE PAID FOR IT. IF THEY DAMAGE THEY SHOULD PAY FOR IT AND NOT TELL YOU WE CAN REFUND YOU YOUR MONEY. Was treated terrible

Bought a car because front end .... which is what we needed was perfect.. fork lift driver picked car up from the non-damaged front and ripped the bumper. Wow.. they just dont care.

Need to work on there customer service. Remember we are the customer. Some of the people dont know how to talk to you very unprofessional

Horrible customer service just like many people mention thwy talk instead helping customer plus bad attitude. Picked up a car waited waited 2 hours and the loader slammed my car on the ground . And i told the guy dont slam my car like that he said go buy new car.... the loader was hispanic. Plus they lied i asked a girl where the resteroom was she said its out side than a guy told me it was inside . Asked a girl why you lied her answer was it is for buyer only and i was a buyer . But because i was picking up my. Ar she said you cant use the restroom inside....Adding next visit experienceHorroble as usual waiting to get my car i feel like i work here when it comes to visit copart location. Because i am allways stock for 3 to 4 hours sometimes longer this company dont deserve the money we spend in here. They dont care about buyers.

Great staff at office but loading time could be long at times ...

Worst experience ever bad administrator 5 hrs waiting for one vehicle

Definitely a busy place. But all in all very helpful

The worst costumer service here !!Hope the autorities take care this people !!!!

Copart had my car that was totalled by my insurance company after an accident. I went to pick up my personal item from my car. The staff was courteous, service was quick and they were very helpful.

-The office crew is very good.-Takes forever to be loaded in such a way that we fail to deliver-Some front loaders dont have customer care...treat customers rough.-The front loaders act as if they are forced to come to work-I dont like coming to pick cars there coz I feel abused by some front loaders

Service is good but they are a little slow but other than that they are very good

This is the most useless customer service system I ever seen in any Copart offices that I have been too in America. All the staffs were on their computers, while customers that want to make payment are standing for hours... I dont know if they have any active management or not... I overheard one of the customers that want to make a payment said if you complain about their non-chalant, they will ban you from the premises and tell you not to come there againI hope the Copart head office should do something about this Indianapolis branch..

It was so cool but too much dust everywhere

Our car, which was deemed a total loss, was towed to this place in mid- August. I went there to sign over our title. As of Oct. 1, I was told by the Indiana BMV that the title was still in my name, despite our insurance company saying it had been sold. I called Copart to try to find out what had happened or if they could send me a copy of the title so I could prove to the Indiana BMV that the car was no longer mine. I was applying for an excise tax refund for the car.They say their hours are from 8-5 but apparently they stop working well before that. I called at 4:46 and was put on hold and then disconnected. I called back again and tried customer service instead of the title dept. Customer Svc. transferred me to the title dept. where once again I was put on hold and then disconnected. I can see it accidentally happening once but not once twice.I called a third time at 4:53 and was tried the title dept. where I was put on hold beyond 5:00. I gave up at 5:02 and called back so I could leave a message. Well see if Im called the next morning.

Got in and out fast & easy with the new transportation app!

Mask, viruses, codes rules for entering at graveyard to get pins in every possible tire and then you end up on Slow Beacon inside

Worst, worst, worst....No more words need to express their customer service....

Its usually a long wait in line, so have your stuff ready and be prepared to stand for 20 minutes or more. Call them first to make sure you have what you need!

My insurance company used copart to tow a vehicle that burned in my driveway, copart contracted a third party towing company DLK Towing who showed up two days late...... they showed up at 8:30 at night drove their truck through my yard and parked on my landscaping timbers while towing my vehicle. Terrible service from copart and dlk.

Its a good company to buy savage vehicles to fix up and resale.

They helped me get in the trunk of my wrecked car. Thanks everyone! What a pleasant staff.

Everything OK

000000 customers service

Great staff yard closes at 4:30 they will not load your car after 4:30

They have the type of organization skills like no one else in the industry. Never lost or confused..

Worst experience I have EVER had. I have been waiting over 8 days for Coparts to pick my vehicle up after getting into a wreck. I was told they would get it Saturday, and when I called them Monday they said they made a mistake and didnt release it for pickup!!!!!!! I was told someone would be out either that day or the next. It is now Tuesday, and their dispatch confirmed she is not sending anyone out today. This is completely unacceptable!! Customer service is extremely rude and Coparts CLEARLY does not care about doing their job efficiently.

Lot was a mess because of rain but the lady who waited on me was great & young buck in fork lift was cute. Hahaha!

It has a big sign about there all about the customer. Watched 3 guys standing in line when theres 12 office people on there computers. No hurry to assist. Dont offer any cash change.

I spoke with Ms Angela phillips the general manager she is very professional and good .

Interesting place. Not really customer friendly. No one in any hurry to help .

Long wait time. Damage cars after you buy. Havent had issues at other Copart facilities.

My car was recently totalled and the staff was very nice. They even helped me jump my car to retrieve a CD that was in the player.

Poorest place on planet!

Had to wait for 40 minutes just to make a payment. Short in staff, only 2 people taking car of the customers while the other is just watching.

Parking lot is small for trucker. It otherwise loaders work fast and try to load you quick.

The owner of Copart will lose lot of customer because of the people working to this branch they all rude and look like not very happy to be there my account is cancelled because of the way they treated me and I replied back you talking to a man not your son membership canceled wow

They are great wonderful experience

Busy place offering great deals