The diligence, the genuine care, the effort was all around amazing ! I got my first car here back in 2015 and yesterday got my second ! Major shout out to the store manager Johnathan ! Ryan my sales person ! Ryan you are such a sweetheart ! Great personality ! Max you are the man ! Thank you for your advice as well as helping me secure my new car ! You all truly worked with me and made me drive home feeling accomplished and sophisticated! This is an early birthday gift for myself but I couldn’t have done it with out you guys ! I love how your team bonds together and take care of the customers ! Appreciate you all so much !

Was a great experience purchasing my vehicle the service was impeccable!!! Thank you Jose Salas

Came here yesterday for a used 2010 370z 110k miles yesterday. Price tag at $14700, it was a beautiful car with a couple cosmetic issue but pricing seems a pretty good deal compare to the market…until we started discuss about the final pricing. I talked about all the cosmetic issue that need to take care off, the sale rep was agreed on getting all that fixed before the purchase complete. I thought this was going to be a smooth and easy transaction then he hit me with “reconditioning fee” for $2700?? Apparently, they are going to fix all that flaws but it’s going to be paid out of my pocket under that hidden fee. I asked if that fee is fixed for all the cars, he said it’s depend on the car condition so basically the number is going to be random for each car. Watch out for this fee on your final pricing. The car ends up pricing at $19200 include tax, dealer fee, reconditioning fee and tag plate fee. I get the part where you expecting about $1500-$2000 add on Price Tag when dealing with dealership fee and so but almost $5000 up from original tag price??? Such a scam and waste of time for consumers. The 2-stars was giving out from this feedback is only because the young man upfront was really nice and helpful when showing us the car but I absolutely won’t come back because of that random reconditioning fee.

I highly recommend Monroe Nissan! I have never had such an amazing experience buying a car ! The staff were friendly, knowledgeable and helpful. They truly were the most accommodating dealership I have ever worked with. Da’Sean Riley made sure we found the perfect car for us without us feeling any pressured.

Yo !! We went here for repairs. My grandmother was able to up grade to a 2020 Nissa Kick. With a great team and down payment our eight hour day was a success., 💕🥰🤑

Working with Brandon Stern at Monroe Nissan was a great experience. He is knowledgeable, professional, and pays attention to every detail. He made sure that I knew everything about the vehicle, and all available options, prior to completing the purchase. I would recommend Brandon Stern and the Monroe Nissan team for any future car buying needs.

I just bought my first car with the help of my parents, at first I didn’t know if I would be able to get a car for the amount of money we had but Ryan really helped us out and walked us through everything. I was able to walk out with a Nissan kicks and I am so in love with my car. Everyone here is so helpful and understanding and they’re willing to work with you and explain things to you. Thanks again Ryan for answering all my questions and helping me get my new car!

Sales associate was able to meet my needs on a vehicle. He listened very well to what my expectations were. He hustled to make my deal happen!! He was detailed with all necessary documents.Amy Jackson

We were taken care of from beginning to end. Everyone was so upbeat and professional. This is definitely the BEST experience we have ever had purchasing a vehicle or for that matter ANYTHING. YOU GUYS ARE THE BEST!!! Thank you Dave,Jonathan,Justin and crew

Great service, Jose Salas helped us pick a car. When me and my father return to do the paper work Brandon Stern and Jonathan Waters helped us get a great deal describing payment plans. Cant wait to return to get help with my moms car!

Went there to look for the vehicle for my daughter, and we were looking at Nissan kicks whose tag price was $22,400 total, with discounts $21,400.The dealer asked me what was my offer and i told them $21,000 and they said ok. Made me to test drive it and after that we liked the car. So, we went inside and they told us to sit down until they prepare the paper work and when they came back instead of $21,000 the total was $26,800.I looked at the paper and they added things like dealer installed items on the vehicle $2000, then adjusted Nissan market value $2000 where the tag on the vehicle was saying total $22,400??? COMPLETE SCAMMERS .Wasted one hour of my time. I hear from other friends they have experienced the same thing.

The gentleman who checked me in was nice and extremely professional. The check out was perfect. Nice and professional. When I purchased my car last year my experience was terrible and I cringe at the thought of going there again. however the service team turned it around for me! Great job team!! FYI.. a simple hello can change someone’s day.. the service team all did that! The front end needs a little help. A smile is free.. it could be the difference between a sale and a I will think about it!

Jessica Goldsmith is definitely the Salesperson you want when purchasing a vehicle!! She is not only professional but friendly and factual! She REALLY knows her STUFF and I bought a Mazda CX-9!!I am VERY happy with the service I received!!💯🔥And It was just good to see a female in an industry that’s usually dominated by males!! (Girl POWER!)Outstanding job, Jessica!!! I’ll definitely refer you to anyone looking to purchase from Monroe Nissan!!

I had the best experience yesterday! My salesman Ryan Anahory and the sales manager Max were such a big help at picking out my dream car! I’m so in love with it! They had it pulled up ready to go when i got there! If you’re looking for a great reliable car, Monroe Nissan is the place to go!

The lady who helped me with my experience was amazing! She made sure everything was done by the time I needed and helped me get a great deal on my services. I told her that I was going on a very long road trip and she let me know everything my car needed/would need to get me there and back safely. I definitely will come back here and tell others!

Everyone was great. The cashier was very nice & had great conversation while paying my bill.

I was privileged to speak with Justin, General Manager today, and after a thorough conversation with him about my concerns, he was most interested, attentive, and understanding as he sought to make my experience better, and he absolutely did. At a time when customer service is at an all time low, Justin did everything in his professional authority and power to win my confidence in him and the reputation of this dealership. I would gladly recommend anyone to consult with Justin for any of your car needs and/or concerns.

My husband and I had a great experience with Jacob. He worked with us and really listened to our needs and made sure we had the best car. We got a “new to us”Toyota Highlander that we absolutely love. Even working with Mufas in finance was a great experience. This is the third car we have purchased from this dealership. Ask for Jacob when you need to purchase a car.

The Service Mgr, the Staff & whoevr I interacted with were all very nice...I felt confident in gettin the work done on the car & look forward to becoming a MONROE Nissan Customer instead of the Nissan Dealership I was previously going to in Rock Hill. Unfortunately, they did not meet my expectations on many levels.

Thank you to Ryan Anahory, best salesman. Highly recommend seeing him if you need a car!

My sales person was Jose and he did a wonderful job! He had the vehicle I had in mind pulled up ready to go for a test drive. Sales Manager Max and finance manager Mustafa made process easy. Totally satisfied with my whole experience from start to finish.

I needed to have my transmission checked prior to the warranty expiring. Sure enough, Brian and his team quickly identified that I would need a new transmission. I was provided with a vehicle while mine was repaired. Brian and his team identified additional repairs, that I was already aware of and had other plans for. However, Brian was not only fair, he provided me with some good information that caused for me to decide and go ahead and get the work done at the dealer. The cost was reasonable and I am happy with the work. I would recommend Monroe Nissan.

Bought a car in June for a birthday present to myself and Tony and Max worked their magic to get me out of a car and got me in a nice Altima. They had great customer service. The dealership is clean and everyone is very professional.

Tony was great! He listened to what I wanted and let me test drive several vehicles. When the dealership didnt have the color I wanted, he found what I needed at another dealership close by. He was easily available by text when I had questions later. Communication was very open! This was one of the best experinces I have had at a dealership. I will not hesitate to come back when shopping for another vehicle.

Called the service number for over week and no one answered the phone. Left messages with a few people on the sales line and no one called me back. Drove to Monroe Nissan made an appointment in person. The day of the appt and they didnt have it down. The service department seems like they dont have time for people. Not sure what changes have been made since I purchased the vehicle but they definitely are not good. Unfortunately the free oil changes have to be done at this dealership or I would would not return. So disappointing to have a great sales experience and problems fixed while purchasing the vehicle to then having such horrible service now.

I usually have a great experience when I come to Monroe Nissan. This time was the opposite . I got an oil change and tire rotation. My tires were not balanced when I left per my dashboard, my car definitely felt unbalanced and there is a piece of undercarriage hanging off the bottom of my car.

I recently bought a 2021 Nissan Murano from Monroe Nissan. Everyone there was extremely professional but I want to mention my salesman Ryan, who took the time to let me drive a Murano 30 minutes away to my house so my wife could test drive it. I’ve never received such great customer service from a car salesman! I would highly recommend Monroe Nissan to anyone looking for a new vehicle.

Sale was very quick and easy. No high pressure and a pretty good deal.

Thanks to Dwight (a salesperson) at Monroe Nissan, I have a wonderful experience there. I got a beautiful car that I love. Thanks Dwight

Our salesman was Jacob Ahlfeld and he was very respectful as well as extremely helpful through the entire process. He worked with my family and our schedule and at no point did he pressure us into purchasing a vehicle. He helped us find the best vehicle to fit our needs and we couldn’t be any happier with our purchase and with our overall experience. Thank you Jacob!

Hands down best oil change experience ever. Great prices, speedy service and personable employees. Thank you all for doing your job and with pride

Had a great experience … Tony was a great help, very satisfied (highly recommended)

The best and easiest car buying experience we have ever had! The team at Monroe Nissan made us feel welcome, cared for, and important. They worked hard to get us the best deal and on our terms. It was like having our own team! There were other dealerships in the area that were not willing to help us without asking for us to compromise above our comfort level. We will be lifetime customers!

Unprofessional. Was told my vehicle would be finished, and then heard nothing until 10 minutes until closing to ask if I was coming to pick it up. I asked if I could arrange a ride to the service center, and was informed that I could, “but the cashier is leaving for the night and is the only one who can check me out.” This led to me having to arrange multiple people the following day to help me get my vehicle. When I was able to finally pick up my vehicle, I was made to feel ignorant for not knowing where to go to pick up my vehicle. The first person I spoke to stared at her phone for two minutes while I stood in front of her. I finally spoke to her to say I was there to pick up my vehicle and without looking up she said I needed to find my service representative. I asked where that person would be, and I was informed it would be “someone over there” as she waived in the direction of offices behind me. The prices at dealerships are always high, but I’m willing to pay for quality work. What I cannot tolerate is paying these prices for such sub par customer service. I would not recommend this service center to anyone.

It took 3 hours for an oil change.I asked the service department to check about a warning light that was coming on and they didn’t. When I asked them about it, one of the office ladies went out and looked at my truck and said it was a bad tire sensor but that’s not what it was. I will not be coming back for service. I’d rather go to some oil change chain in the area.

They took my car and tried repair it 4 weeks. Comed to them with 2 problems with radar sensor and air bag lights coming on. Service is unacceptable, staff is rude, too much pressure. I spend 3 hours for walking aroundand after they gave me price around 2500 and told me tomorrow will be repaired. Ive looked on part list what they needed and there was FRONT BUMPER REINFORCEMENT, but I was replacing this by my self before for a new one!! I have no idea how technician after 3 hours of diagnostic did not seen that!?? Then service call guy called to him and they changed price!!! Around $2000, and here is I was started thinking technician not experienced with this problem and probably not able to resolve this problem. Well then they called me every day and first delivery of parts was late, then during repair process he found something else broken, and more and more. After diagnostic they gave me price under $2000, but then they tried to charge me more and more money, around $4000. Picked up at Monday this week, but they did something with it and now I have idle current consumption 0.5 ampere. Just tested with ampermeter. Never had this problem before. Its altima 2020. Have no idea what they did!!Have battery for 60ah.Just little mathematic60ah:0.5ah/hour=120hours120hour its exactly 5 days Monday by Friday.I paid for them $2500 and they did recalibration of radar sensor but nothing for airbag lights and broke something, now have to fix another problem, grateful!!!Well, good luck to somebody who still wanna use Monroe Nissan.

I was incredibly disappointed in how my experience was. i arrived on time and the person taking care of me were so passive and rude, especially when i asked questions about my brakes being recalled. they also had my car for over two hours for an oil change and when i looked through the window, the 2 guys were just vaping around my car for about 15 minutes before they finally did something. i was with my younger brother and even he made a comment about how rude the front desk lady was and the man “helping” me. to top it off, they left trash in my car when they gave it back to me. overall, not the best experience and i will not be returning.

They are the best. I am a returning customer. I purchased a 2021 Rogue. Jacob is the best!!! He was easy to work with and made the process smooth and fast.

Went to buy a new Nissan frontier sales man tryed to help make a deal but it seemed like management didnt want to work with us according to the sLes man waiting for 2 days and still not an answer oh well guess Ill go somewhere else

They work very hard until the sale is complete. Then it’s very hard to have anybody really help you. I’ve called three times to purchase a warranty and they still don’t call back.

Couldn’t have asked for a better car sales representative, Ryan! He was awesome and I am so happy with my purchase! Thank you for everything

Service technician was friendly and well informed. Service was also done quicker than I expected. Great experience overall.

Helped me fix a screw up from another mechanic shop. In and out quick without any issues.

Jacob was the greatest salesman Ive ever dealt with he put me in My very first New car and even today hes still checking to see if am happy with my car and if theres anything else he can do that means the world to me too know hes cares about me.the manger and GM.was also great Monroe Nissan is the only car lot Ill ever deal with again thanks guys Jacob you are the best Man thanks

Always a pleasure doing business with the staff at Monroe Nissan.As a small business owner I take great pride in my work, which is not always appreciated at local dealerships, but at Monroe Nissan, I can assure you that they care about their vehicles and the safety of their customers who drive off in them.Most people dont realize that a windshield is a major safety feature in vehicles and having a subpar install puts the occupants of the vehicle at higher risk of injury if they find themselves in an accident.At Monroe Nissan they appreciate the fact that we take our time and make sure any vehicle that we work on for them is repaired to manufacturer safety standards and done the right way by our certified installers.We take great pride in working with the staff here to keep Charlotte drivers safe on the road.Zuhair MadanatAuto Glass Experts

Jacob Ahlfeld was the best associate at the dealership. He made our car buying experience quick and easy. He is very courteous and professional. We were treated with dignity.

My experience at Monroe Nissan was great. I would recommend If you are looking for a new car and you wanted to be treated good this is the place for you. The customer service from the staff was very good and I am happy with the end result.

It took several week to get someone to answer me back to make an appointment. I left several voicemails which was never returned. I finally decided to take day off work and go in personally because issues with car. Once I got there it took over 2 hours to get answer on issues with car. They replace the break switch which turns on the car. They state they had many issues with this part and Nissan cars and that I was no the only one. I told them this is the 3 rd time they replace the same switch and they stated this was a different and more updated one and hopefully this will fix all the issues I have been having with the car.

Buying process was very smooth, fast, and pressure free. 10/10 would recommend buying any car from here!!

Jose went above and beyond. He answered all my questions and made sure I understood.

Loving my new 2017 Nissan Centura. Service was excellent. Jessica Goldsmith and the Nissan team went above and beyond. Thank you so much.

If you’ve financed a car, home, anything then you know how stressful and down right unenjoyable it can be. For my husband and I, it’s just that 😆 huge thank you to Jacob Ahlfed for being so kind, patient, totally non-judgemental of my crazy family & working so hard for my husband and I. He dealt w/our multiple attitudes while mediating and negotiating the best price for us 😅 spending money isn’t fun for everyone and as a young family of 4 we have to be tight- thanks to Justin balagna for making the 2015 Rogue affordable for our family and getting me as close to where we needed to be monthly& thank you to the sales guys that were so friendly and let our kids, be kids in your dealership. Good people here and we appreciate all y’all did for us. Thank you

Tuesday night I received a letter from Monroe Nissan stating that they wanted to buy my used Altima. I called the office after I got home from work. The General Manager, Justin answered the phone. He encouraged me to come in that night and assured me that he would personally take care of me. He kept his word! I hopped in my car and he had Jacob meet me at the door to show me the new Nissan Rogue and other Rogues that I had interest in. Justin did EVERYTHING that he said he was going to do. He went above and beyond to get me in the Nissan Rogue that I wanted and was able to get me in it for around my same car payment, even though I was upside down in my previous loan. The team at Monroe Nissan is truly the best and deserves much praise. Justin, Jacob and Mustafa (finance guy) provided me with excellent customer service. I will never shop for another Nissan anywhere but Monroe Nissan! These guys are beyond the best!!! Thank you Justin, Jacob and Mustafa you gave me the best car buying experience ever!!!

Ryan and DeSean were both very helpful and did everything they could to get me the best deal on my first car. They were super knowledgeable about the 2021 Rogue and thorough in showing me all the features. DeSean and Jonathan went a really long way to explain how a lease versus purchase would work and helped me find the perfect car for me at the right price by breaking everything down. Even the person who did the financing was very patient and clear with me. Nobody was condescending or patronizing and it was just us two girls negotiating, which can sometimes be intimidating. Overall it was the best experience Ive had so far and I would purchase another vehicle from this dealership if I had to!

Had the best experience with our sales guy! He was amazing. If you are looking for a car I highly recommend asking for Brandon Stern!

The service was fast, and everyone was helpful and friendly!

Great service and professionals always willing to help.

This is the place of AWESOME Nissan service! This is my second Nissan! Trusted, reliable, respectful!Go get yourself a Nissan, and experience it!!

Dealership pending post.. so as promised by the owner they are taking care of the small issue that I had so the customer service is great and I would recommend someone to talk to management if they have a problem so that management can fix the problem very professional no problems and no argument they just got it done great job Nissan thanks Johnny thanks Justin.

Jacob Ahlfeld is an excellent sales person! I purchased a 2021 Nissan Rouge from him and could not be happier. He was patient with walking me through the entire process.

Worst experience ever... bought a car for my daughter from them need it a new side mirror which never done changed the battery after 3 months.I dont recommend them

Great service, no pressure, all around great place to find and finance a vehicle.

Jacob, Tony and Mustafa were so great in getting me in a new car! So grateful for making it a fairly painless experience!

Appointment was scheduled at 11am and I arrived on time!Even though there were several before me the service was great and the wait time was a bit long.I rate it 4 stars

My service visit was great. Everyone at the dealership is so nice. The tech who worked on my car was amazing. The detail manager also personally washed my vehicle by hand. I was there for four hours and they made it right while we were there.

I want to personally thank the associates at Monroe Nissan for providing a above and beyond customer service experience that I personally have never experienced before. Thank you Jonathan waters and thank you Ryan Anahory and dasean . This truly was a surreal experience and a very smooth process monroe nissan has earned my business.

Leaving this review take it for what it’s worth-We purchased a Nissan Pathfinder and initially we were pleased...However, we were promised a few things from about three specific people that turned out to be a flat out lie.We were told that after purchasing the vehicle we would receive the 2nd key fob from Jacob Ahlfeld.He told my fiancé this the day he delivered us the car along with the fact that the sales/finance manager was new and was trying to replace some big shoes but was failing to do so. He apologized on his behalf and said he’d get us the fob ASAP.LOL this was two months ago. Today I reached out to him and he acted as if he had no clue what we were talking about. We have reached out about 4 times regarding this fob and it wasn’t until this final request that he tried to say he never told us this.We were also told upon purchasing the vehicle, that the dent in the back would be fixed. To be fair, my fiancé who purchased the vehicle spoke with the sales manager or finance manager and they alluded to fixing the dent after we purchased it.Lesson learned always get things in writing because they failed to do so which was our fault for taking them at their word and not negotiating this into the contract, so they got over on us there.Nonetheless, it’s much harder for us to accept not receiving the 2nd fob.ON TOP OF EVERYTHING, we received the car and the very next day it began breaking down on us and we had to immediately return the vehicle for them to fix it. They gave us a loaner forAbout 2 weeks..Horrible experience and not the best place to shop for aCar if you ask me.

I went in for an oil change and tire rotation and got a car wash as well. It took a little over an hour for all of it to be done and I drank some delicious coffee and worked on my computer while waiting. The WIFI was strong and reliable so I was able to have meetings easily. The only I can complain about is that the chairs in the lounge are uncomfortable for longer periods of time, but thats just personal preference.

I called one time when I was shopping for a car and now I can NOT get the car dealership from calling me telling me new pathfinders are on the way. I have told them to take me off every call list to no avail. BEWARE: IF YOU CALL MONROE NISSAN THEY WILL NEVER STOP CALLING YOU. Specifically Brian Pickney at 434-430-009, another salesman named Brian and Max the Sales Manager have continued to call. Pick another Nissan dealer. Exhausting!

Good atencion, service and fast!

Today I made a visit back to Monroe Nissan I was pleased with the overall result of how they worked so hard to resolve my previous experience. Johnathan and my sales rep took the time to come out to speak with me and answered any questions or concerns I had. I left the dealership feeling more confident that I will return and be a loyal customer

Im sure a new car deals are great. But if youre looking to buy a used car from the dealership be warned they will hit you with a near $2,000 fee for what they call reconditioning. Which stands for they looked at it and it looked like there was nothing wrong.Next time dont hide the price. If youre going to charge $2,000 over asking price then do so. Youll actually get the right people in the door.

From the minute I made the first call and Max answered was wonderful!! Ryan helped us to find the perfect vehicle and explained everything from the owners manel to setting up phones on Bluetooth to the warranty!! He was wonderful to work with and didnt rush us through in any way even when it was time for him to be off work he never hesitated to answer and help with all our questions & concerns. He was very patient and helpful with making our decisions. Ryan is a wonderful investment to the Monroe Nissan Team!!!!

The Service Manager has great customer service skills!

Many thanks to Morris and Ryan at Monroe Nissan’s Service Department!!!I have had a horrific time with getting an alignment on my ‘19 Nismo Z. I’ve been to two other Nissan dealerships with zero success. I didn’t want to go out side of Nissan because the techs should know exactly what needs to be done to get a Nissan Z alignment in specs.I am aware that the Z and GT-R are tricker to get straight BUT I knew I’d finally find that one Master Service Tech that could do it.Thankfully, I called and spoke to Morris and told him what I was up against and what I’ve already dealt with.Morris, without hesitation, had enough confidence in Ryan to set me up with a time to come in to have Ryan take a look at things to see what he could do with such a tricky car to align. With that said, Ryan, with his wicked knowledge and talent was able to get my Z safely drivable and straight again!!I feel so relieved to have met Morris and Ryan. I am super grateful for their Knowledge, Excellent Customer Service and Ability to do a great job and take care of my vehicle as if it were their own. It’s a blessing to have guys that I trust with my Z finally!It’s in great hands now!!Morris and Ryan are First Class and I HIGHLY recommend them. Thank you both so much and I Will be back once I need any further maintenance done.Tony

I was at the dealership today. It was no people. Manager brought a paper without MSRP, but with market price, plus $1600 for useless equipment and a last thing was +5000$ market adjustment which arrogant employee mandated to pay.Used cars are sold for MSRP of the new.

From the beginning everyone was nice and friendly. Ryan was our sales rep and he did an awesome job as well as Max, the internet manager, Bryan the finance manager. We had a great time and left with a better car and better deal than we really finding prior to coming to Monroe Nissan. If I could rate them a 20 I would. Everyone here was great and we loved our interaction and we love our car. Thank you again for being awesome and helping us and working with us.

It was awesome. I was well taken care of and was able to make a great deal! I will be referring and coming back!! They really do make it a gold star experience!

After making an online appointment for a simple oil change, it took 45 minutes for my car to be taken back to service area and another 45 minutes before it was ready. I assumed it was a lack of service staff, like is the case with many businesses, but still very frustrating for a very routine service.

We had a GREAT experience at Monroe Nissan. The team listened to our needs and made sure they took care of us. If anyone needs a car, whether new or used, I urge you to go to Monroe Nissan and forget all the other dealerships.

We were very disappointed with your service department! Made an appointment to have the scheduled maintenance completed, oil change and tire rotation, and waited 2 hours for completion. When inquired about an estimated time of completion, Heather I believe, said the car had been completed, but when called my name, I did not respond. I said I did hear my name and she told me I was wrong. Second, when I got home there was a smell of oil to which I discovered the oil fill cap was not on the engine and oil was all over the inside engine compartment and all.over my driveway! (I do have photos of the engine and driveway)I spoke with Rebecca and she was apologetic and scheduled to have our car picked up. Rebecca also promised to have the oil in my driveway cleaned, I just needed to call her to set up. I have left 2 messages and have not received a call back to have this done! When I went to get the car, I lifted the hood to check the condition and was quite surprised it was not properly cleaned! The sales GM, Jonathan Waters, came out and inspected the engine compartment and agreed it was not cleaned as promised! There were small puddles of oil inside the compartment and the heat shield on the hood was dripping with oil!I do agree that mistakes are made, but very disappointed it took me 2 days to get my car back, my travel time and was not offered a loaner to help compensate for the issues! I would appreciate a call back and have the promise of getting the oil off my driveway as soon as possible, which was made by Rebecca! Thank you!

From the help of Monroe Nissan and determination from Sales Associate Shawn Warner, my dreams of owning a 370z Nismo became possible! If youre in the market for a new vehicle I recommend seeing Shawn today to make your dreams come true!

Most efficient, professional., knowledgeable car buying experience ever!!!!weve before spent hours at a dealership buying a car.. these people were so efficient and respectful! We had a couple different salespeople covering for one another while on vacation,, not sure who got the credit, but didn;t seem to matter they were just there to help..sending videos of the cars we were looking at. The transition was fast, efficient and seemless!!!! our last new/used car took almost 10hours---here we were in and out!!!! absolutely love our new Rogue !!!!

Couldn’t be more thankful enough to Monroe Nissan! Where JACOB AHLFELD helped me along with this amazing team to make one of my dream come true in buying my mother her brand new 2020 Nissan Altima. JACOB AHLFELD takes his time and listens to your needs and try to do adjust to your needs and would do everything he can to get you in the car you want! JACOB AHLFELD is the guy when buying a car at Monroe Nissan!!

I love Monroe Nissan! The service is always on time, thorough and quick. And the staff is friendly, cheerful and a pleasure to work with. ❤

Great experience. They love you at Nissan and give you all you can drink coffee while you wait. Anf Jessica is just the nicest salesperson.

Had a great experience working with Ryan on the new Rogue and the pre-owned Frontier. I really appreciate how Ryan reached out to me after the purchase and asking if everything is going well.

Absolutely wonderful! The sales team, GM, Financial Officer, were all amazing and fabulous to work with on my new purchase!

They wanted to charge me $60 to remove corrosion from my battery but put down they did a 10 point inspection every time I came in for an oil change which should include a battery inspection…..obviously that isn’t the case.

Jessica Goldsmith was very helpful, explained everything well and went over and above what was expected.

They need to answer there phones, hard to get in touch with service dept.porly run,

Excellent experience very courteous and knowledge staff. Plesent from rhe time we entered service thru the ending with rhe cashier. Highly recommend to all Nissan owners to visit them. This is my second Titan love the product.

Awesome place!! Helpful and affordable!!! Grade A service!!!

This review is a bit overdue, but I wanted to write about the great experience I had at Monroe Nissan. To be honest, Ive always felt treated fairly there so this review is to just reiterate that.I took my car in for service. It was going to be there a while, so a gentleman named Dallas hooked me up with a loner so that I could get things done instead of waiting around. They corrected my issues for a fair price. Dallas recommended some other things, but didnt push them - and that was big deal to me. I like to get things done, but I want the liberty to do them when I am ready. So I really appreciated that. Dallas was the consummate professional the whole time.The real test of after-the-sale service is would I buy another Nissan based on my experiences at the this dealership? The answer is Yes. Good service at fair prices builds a lot of trust.

The service advisor got me in right away and my service was done in a timely manner.

Went in for an oil change. Got that and also had to get brakes. Made my wait a little longer but it was all good.

The person who cleaned out my trade in stole a handicap parking sticker out of my car. Who does stuff like that? Plus I felt totally pressured into making a purchase and paid way too much for my car. I said I wanted to leave and go to CarMax, but I felt like I pretty much had no way out.So many lies about my vehicle. I dont know how they sleep at night.So bad

My wife and I went to Monroe Nissan to look at new vehicles. We were greeted by DeShawn, whom was not only cordial but engaging as well. He asked what our needs were and proceeded to meet them. DeShawn worked until he got us the payment we were looking for and could comfortably afford. He is a very knowledgeable young man. I would highly recommend Monroe Nissan and DeShawn.When we went to finance where we we met Mustafa, he explained everything to a tee and made sure we got everything we needed without all the fluff. The general manger Justin is fantastic as well and runs a well oiled machine.Overall our buying experience was fantastic due to the laid back low pressure sales experience of Monroe Nissan.

The service department is pretty shady at this location. I am constantly quoted for repairs I do not need after the free inspection when I go in for an oil change.My last visit is the reason I am writing this review, because the recommended repairs were egregious.1. They recommended I replace my transmission fluid, when just last year they completely replaced my faulty CVT transmission. I definitely havent driven 30-60k miles in a year.2. Recommended replacing rear brakes and rotors. I assumed this was legitimate, but did not want to pay the exorbitant price on the quote, so I bought the parts to change myself. Come to find out, my current brakes/rotors have plenty of wear left, both front and back. Guess I have parts for when the time comes.3. Recommended new wiper blades, mine are only 2 months old! (Minor compared to the first two, but still)I would have been out multiple hundreds of dollars for these unneeded services had I blindly went along with their recommendations. I have lost trust in this location and you should beware as well. Get a second opinion, and consider going elsewhere. Thats what Ill be doing.

Everyone was exceptional! No hassle, no fuss! Left with friendships made!